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Zeline R. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Glenwood
Testimonials From Recent Customers
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Nothing. I couldn't ask for a more professional experience. Everybody involved was right on it including the online setup & follow through. Thanks to all involved, Pat
Patrick H.Great and good customer service. Definitely will recommend
ADANNA A.Making reservation and picking up truck was easy and fast dropping off was easy and fast enough enjoyed the serviceo
Issac C.Tom was great but had another employee was rudd and very disrespectful. She refused to give her name but was swearing and yelling at customers . If she don't like her job quit.
JAMES K.Service for pick up was better on second rental. But overall, very disorganized. Witnessed staffer tell another gentleman they couldn't serve his hitch hookup because someone called off 20 minutes before his pickup. "You need to reschedule!" Whoa. How about send me to a location that has the staff and equipment I need TODAY!
CYNTHIA F.Helpful and patience customer service staff. It would have been a longer day without their help. This is the second or third time this u haul location has come through. Merci.
Jeff P.Fuel for truck was on empty , they did ‘ nt know where truck was on the lot.
JIMI K.I don't know, each customer is different and service must make adjustments.
Patricia S.Great service!
Mark G.There was a bit of a wait picking up with one gentleman holding down the fort on a busy Sunday AM. If I had it to do over, I would probably use the on-line checkout. He was very friendly and helpful, just busy.
Keith W.Other than more issues with the app, everything went great.
Darwin R.I drove 10 miles in a van and got charged for two gallons of gas.
James M.Do not text and don't have a smart phone, so will not use this place again. Credit card and driver's license should be all I need to rent a truck. Next time will use Home Depot or Menards,
RAYMOND C.Hire new people, very rude, late for work, horrible experience
Shari B.Truck had a gas smell and suspension sounded dangerous like it would break apart no instruction as to where to drop keys.
SHANNON L.Thank you! I am satisfied with the faculty.
SHAQUITA P. | Expérience généraleThe truck that I had did not accelerate
Valencia J.After reserving my rental online, when I went to pick up the vehicle it took a hour.
Farren C.Faulty equipment and charge too much for roadside you can forget about my business
Byron D.Great experience. I have seen plenty of U-Haul storage facilities and this one is well managed. Always a good experience there renting equipment and with storage.
Cianna A. | Expérience généraleHIRE BETER PEOPLE, TRAIN YOUR PEOPLE. CUSTOMER SERVICE SUCKS!!! IT TOOK ME TWO DAYS TO GET A TRAILER I HAD RESEVRED ONLINE! THE SERVICE SUCKS THEY ARE VERY IGNORANT!!!
alfred C.My insurance charge on the quote was $10. On the final bill was $20. Unhappy with that.
Terrence P.U doing just fine u can't fix what ain't broke
Douglas L.Everything was good i just don't like that you guys charge 100$ deposit. Im getting returned 44$ but now i got to wait 3 days to get that money back and thats all the money i had for the moment. Now my kids couldn't get a meal for the end if the day.
Leonardo P.Required to use smart phone for checking, even though employees were in rental office.Process returning the vehicle was too slow. Employees actively engaged helping other customer, had to wait a while to have vehicle reviewed and checked in. Pricing was fair. Vehicle was clean and in excellent condition.
Duane R.As indicated, the overall experience was great. The app could be improved. The self-return process is very convenient, but the app caused a lot of frustration.
DARWIN R.The reason I didn't give an excellent rating is because it took 45 minutes to get our rental. The computer had a “glitch†that didn't allow our service rep to complete the transaction. In spite of her frustration, Tamara remained calm. She tried multiple times on each computer. Finally she called someone to help and we cheered when it went through. The equipment was spotless. The return process went smoothly.
Margaret B.Lower prices on storage units!
Janice L.Excellent customer service.
HERMAN A.I want To thank you all for the friendly, efficient service every time I came into the store. I would definitely continue to refer my friends, family to this store. Thanks,
alesia l. | Expérience généraleYou don't need to do anything to improve your service I've used U-Haul before and I like this location and what definitely Super Friends and Family, was in and out within 15 minutes and upon return 5 minutes, staff was very polite and professional keep up the good work!
ANGELA J.I want to know why I then get some of my money back
Joann W.Keep doing what you're doing
albert C.Nothing!!! The representative was fast, efficient, and pleasant. I will tell family & friends about my experience and this location.
Alesia L.N.D.
DUROGBAYI O.i was confirmed for trailer pickup wednesday email on thursday text on friday when i arrived...no trailer told to come back in 3 hours ..still no trailer very unprofessional had to drive home fro long distance with empty trailer no discount or apologies low class move, sorry
PHILIP P.The Manager was so very nice and helpful.
Monica L. | Premières impressionsI rented an enclosed trailer. Upon returning it I wasn't aware that I didn't need to check it back in. No other complaints. VERY competent, professional & friendly staff! Plenty of equipment to!
Yawfis W.Add another employee, Glenwood is a huge facility and footprint. To go from behind the counter, grab a trailer jack, then meet at athe trailers is a lot of ground to cover. Your staff do it without complaining but there has to be a more efficient way. With winter coming, your just asking for slips, trips and falls. Stage some of each trailer inside, you have the room, make it easier for the employee.
Mark B.She did want to help at first. She kept saying looking at the phone. We did figure it out. After that it was good.
Greg G.No comments to improve at this time. The Glenwood location is awesome!
Christopher B.The GLENWOOD location went fairly well, the Patk Forest location was a NIGHTMARE. The charges were confusing though.
Christine B. | Online Move InMy review would be excellent, but Until I was charged $20 extra on my Discover card the next day. I returned the trailer within three hours of picking it up at 12:45 p.m. Went thru a horrible storm to get it back at 3:00 p.m. because I had to be at work at four. I called the next morning and the man told me he would credit me. That was 8/29/22 and I still haven't received to $20 credit.
Margaret T.24hr access would be a plus
roschelle h. | Premières impressionsVernice and Tom were very helpful and showed excellent customer service.
Timothy R.Good weekly or monthly $Rate.
ERNEST G.I rented a truck from your Glenwood , IL facility and was told I had a flat rate of $132.00, which I paid via credit card. Upon return I was charged an additional $40 for a late return (3 hours), plus another $113 for mileage. I take issue with the mileage charge because this was not explained to me upon rental. I was told that the $132 I paid was a "flat rate". To my understanding, this means I pay $132 and the late fee of $40, I get that. However, I am being billed for an additional $113 for mileage which was not explained to me when I picked up the truck. Does not seem fair. Your customer service needs some help.
james O.Don't change the location last minute for the customer. It added extra miles of driving for us that in the end we ended up paying for.
Michael A.In the check in process, you go out to the truck and then go back in to get the keys. Also, I returned the truck with the same amount of gas as when I took it - took a picture of when I left the lot. Was charged for gas; disputed it on my after hours return and no one has contacted me.
Michelle K.The owner at this location is not friendly or HELPFUL! My experience with the owner was not pleasant. She seems non-caring and has an attitude that make you feel uncomfortable to do business. I would not recommend this location unless you absolutely need the equipment. I would advise another customer to have a positive attitude when visiting. Also, I appreciate uhaul for allowing me to keep the equipment longer than I scheduled due to car problems.
Kendal P.I have no suggestions for improvement. The entire experience was excellent.
Kalonji M.Emoyees should be able to asist customers individually. Maybe they are all new and eEed training on customer service???
Henry S.Our uhaul rep made sure everything worked properly for our safety getting back home.
Brad K.Horrible experience with U-haul this time. Couldn't give us the truck we had reserved. Promised us a trailer instead of bigger truck and then didn't have one available when we picked up. Caused such a hassle when trying to move since we couldn't fit everything. Will not use U-haul again.
Ashleigh B.Overall, this rental went very smoothly. But while reserving the truck using the U-Haul website I also reserved moving pads and a furniture dolly. At the time of the rental I was told that the store had no dollies and that I could only have half the number of pads that I had requested. The staff was very thorough and competent. It took me awhile to figure out the towing/hauling feature of the truck transmission -- there was an informational post in the truck cab (which I eventually read) but it might be helpful to alert renters to this feature since the truck defaults to the towing setting on startup.
L. Philip R.Great Service!
Mark G.Great rental experience.
robert P.I would have given an excellent rating but my storage unit was not cleaned before moving in. I cleaned the unit myself before moving in. Other than that, the service was great and the staff was friendly.
Cheryl S. | Expérience généraleCustomer service was good, not great.
Duro O.very happy with all employees and equipment, would use Uhaul again.
wayne B.Nothing everything was excellent
Raymond J.The general manager took care of my trailer pickup expeditiously and flawlessly. She hooked up the trailer and tested its link to my vehicle's lights, and gave me tips on how to drive while towing a trailer.
duel R.Need more help
alfred C.The only problem I had was that it took me three months to find a controlled climate unit in my surrounding areas. The one I finally got it 25 minutes away from where I live.
lilla s. | Premières impressionsCustomer service was awful. The employees was more confused than me. Couldn't answer basic rental questions. Moving is stressful enough the last thing you need is an establishment full of confused employees. Took forever just to pick up a truck that was reserved. Training is definitely needed at the Glenwood IL location
latasha B.The young lady who checked in the equipment upon return was great. Have her explain to remaining staff and manager the importance of customer service.
Henry S.Everything was smooth and easy. Everyone was very helpful and nice. Keep up the amazing work
brian G.Love manager such a friendly spirit as well as staff
THERESA B. | Expérience généraleVery friendly Staff... I would choose U-Haul service again. Thank You.
Aliene K. | Expérience généraleI work late so if access was granted until 9p.m I could get things done quickly
JACQUELINE J. | Premières impressionsI really enjoyed my time at the storage unit. It was always convenient and clean. The only downside was sometimes the electric doors didn't work. But that was rare. But other than that customer service was great. Always helpful. I would definitely store more with them when needed.
Victoria T. | Expérience généraleI enjoyed working with the team. Very knowledgeable and helpful
THERESA B. | Premières impressionsLove it
Maurion L. | Expérience généraleSome staff were helpful and friendly. What I do disagree with is the refund policy in place , whereas if one of your clients decides to terminate 8 days into the month they will not be refunded for the remaining 22 days allowing uhaul to double dip on storage fees. Bad practice should have read the fine print in more detail.
Catherine M. | Expérience généraleDuring the initial move-in I reserved 2 large units online and when I arrived there was only 1 available. I ended up having to rent two smaller units which costed me more money. The facility was clean and the staff were helpful. Other than the move-in day my visits were pleasant.
RODNEY H. | Expérience généraleStore mgr isn’t friendly or informative at all.
Shirley B. | Expérience généraleEs muy conveniente el servicio! Me gusta la ubicación y los horarios! Únicamente el precio subió!
Lennin M. | Expérience généraleGood customer service and clean storage…
BRIAN M. | Premières impressionsGreat brothers and sisters working there!! Any questions I asked they are more than qualified and know their work.. I'm a truck driver owner Operator with 25 years all over the USA lower 48 states, so I know and they more than proved to me.. Very clean facility and everything is stocked and in good working order!!! I also, wanted to say, I appreciate them for helping me and the chat/ phone customer service reps!! Very happy, great experience!! Keep it up guys and gals...
Robert B. | Online Move InA few of the staff didn't want to work or even help. But majority is the staff were nice. It depends on the day you go. There were Mice droppings in my unit so please don't store food or unseal boxes(my items were sealed and I had no food). The price was very reasonable.
mahogany j. | Expérience généraleThe young man was very polite and helpful
Moneek T. | Premières impressionsMy Reservations What is the worst ever I never experience nothing like that before and I need someone to call me back about it 708-296-0948
Katrina s. | Premières impressionsNo comments
debra m. | Expérience généraleExcellent customer service
Derrick G. | Premières impressionsVery smooth experience.
Renee S. | Premières impressionsI Love this storage space in Glenwood , I like the fact I can park my car inside the storage. It's clean and convenient. I would definitely recommend this storage place!
Deborah M. | Expérience généraleI loved my things being stored inside and the safe feeling of the secured space. Always clean. Would definately come back if ever I need storage again!
mary c. | Expérience généraleThe staff are very friendly and helpful Customer service friendly
Aliene K. | Premières impressionsThey removed my original locked and replaced it with one I had no access too. They had me in the system under a incorrect name Janet Barnes. They couldn't find my storage info or items until FEBRUARY and told me that month month along with the first 2 months would be free since they couldn't find it December or January! I moved in DECEMBER 3rd!!!! Come to find out they charged me for February even added a late fee. I called and spoke with someone and he advised my card had to be set up on auto pay to remove late fee. Go figure. All in all horrible experience, and uhaul still got paid for February with my card on autopay. What a joke!!!
Janee B. | Premières impressionsGreat service and very knowledgeable.
Willie D. | Premières impressionsSo it's a sign that says one month storage free with trailer rental... so I'm like OK.. but then the clerk explains... it's free one way.. like if I go out of state and bring my stuff using one way then I'm able to get storage.. heck... I'm already here so that is terrible advertising... I should get one month for telling y'all to fix this misleading posting. Maybe that can be online.. but you get my point of hope. In addition, as I was legally parked in the disabled parking area... the clerk asked me to move my vehicle so he can back up a truck. Many uhaul vehicles were parked obstructing the disabled parking and when I told the clerk that was illegal and not proper... he told me that theb u haul vehicles that are parked in the disabled parking was OK. Hmmmmm Hoping some one will become familiar with state and local laws on disabled parking laws.
Zarrod B. | Premières impressionsThe associates were very helpful and knowledgeable.
Sharon M. | Premières impressionsCustodian very helpful
Darlene J. | Premières impressionsVery helpful
Quentin J. | Premières impressionsThe person that helped was rude and was not trying to honor my reservation. The unit I requested was not available as they stated it was broken.
Marie J. | Expérience généraleStaff are porofessional, polite, and customer driven.
Tammy J. | Premières impressionsI had a little trouble getting into the storage unit but everything is fine
Eloise J. | Premières impressionsEveryone we talked to on the phone or at the facility was great. Very helpful, and courteous.
carol v. | Expérience généraleFacility was very clean and staff was friendly and professional at all times. Highly Recommended.
Sharon T. | Expérience généraleNice,clen place and wonderful staff
Ajay S. | Premières impressionsThe staff was very courteous and helpful to my storage needs, I had drove a long way and the staff was Professional and Nice to me and my husband. Thank you again for your Great Customer Service!
Deborah M. | Premières impressionsThe website was not easy to access to pay my account in October 2021 on a Sunday after hours. November I paid for November, December they did not apply my payments correctly. The corporate office tried to call them on December 10 they failed to answer on a few attempts. This is unprofessional and these fees are excessive. I want my account reviewed and these horrible fees removed. Why did they change my due date? I couldn't recommend them to anyone.
Cheryl L. | Premières impressionsThe floor did had holes without being covered and I almost fell at the location in Glenwood IL by aisle 13, & 14. This should be attended to ASAP. Very hazardous.
Margaret C. | Premières impressionsEmployees at the rental location were friendly and helpful
Ryan H. | Online Move InEl sistema de seguridad que tienen y el tamaño es impresionante, y 4 portones para descargar! En mucho más de lo que buscaba! Estoy satisfecho
Lennin M. | Premières impressionsIt's not the date I'd requested I wanted 11/29 and it says 11/22 and called customer service and they'd stated that someone will call me back and change the date and didn't get a call. I reserved it online
Jimmy B. | Online Move InI had a very good experience and will and has told. Family friends. about this U-HAUL storage. Établissement
PATRICIA C. | Expérience généraleI rate my overall experience with the service I received on all my visits as excellent. However, my unit sometimes leaks creating a damp and musty environment within the unit
Eleanor B. | Expérience généraleFriendly staff & VERY clean facilities
John F. | Expérience généraleUnfortunately, a staff member failed to give me my correct change until I requested a receipt. At which time he then provided the correct change which was $5 and not $0.05.
Oliver W. | Expérience généraleDisappointed that once I got to the facility I was told that I couldn't use the discount of first month free because they were at 97 % capacity and they location wouldn't do it, but I could try using it at another location. There were also no key cards available for me receive to access building and deactivate/ activate alert for my unit, only pin code.
Michael M. | Premières impressionsI found roaches crawling in my storage unit.
priscilla w. | Expérience généraleIn the end, the manager took over and made everything right!!
VANESSA M. | Expérience généraleThe wash room sink needs cleaning Or redone.It looks bad to the point you don't want to use it.
Pirsia A. | Expérience généralevery fast and friendly staff