Évaluations des clients U-Haul Moving & Storage of Glenwood
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Glenwood
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glady b. le
I was pleased with the service. Thanks
corey c. le
The people Assist me with everything I need
David F. le
Much better experience than last time. This crew was fast and efficient which I really appreciated.
Charles M. le
Customer service handled all my questions with out hesitancy. I found the storage space to be reasonably priced convincing me to rent compartment. The only negative I have possibly is the availability
Rebecca M. le
Penny was amazing. She was very helpful and knowledgeable about all of products. She is truly a gem at Uhaul in glen wood,IL
Arturo C. le
a service exelente
Tonia R. le
My only complaint, the property needs to be salted down around the trucks. As I was doing my self check out, making sure I did the outer inspection of the vehicle, I feel on the ice. I hurt my knees which made it hard for me to move as I lived on the 3rd floor. And I had to go to work the next day.
Rebecca M. le
Excellent Customer Service. Penny was amazing. This was me and my mother’s first time renting a Moving truck and she answered all our questions so patiently and so sweetly. She is truly a gem
Ronald D. le
The service was great and the staff was friendly but , they need to be more prepared when more than one customer arrives and they need to have the phone scanners working properly and efficiently
Rickey T. le
Make the rental a little cheaper if possible.
brenda F. le
The Customer service was great. Keep up the good work.
Rechia A. le
Make sure the credit card machine is working properly.
Katherine C. le
I called to say I was going to be late as my car got booted. I would have liked a little understanding as I was going to be an hour past my 24 hour time period, but was charged for another day. I thought that was being a little insensitive and overly sticky. Other that that, all went well.
Kayode A. le
(1) Marking of fuel tank was wrong, had to correct it manually; (2) Illegal charge for use of Utility Dolly will be disputed; (3) Told I can only use lock purchased from U-Haul is untrue
Anthony P. le
Nothing
Lynn W. le
Very pleasant experience! Really nice, new and clean van.
Harold D. le
Great service and helpful employees. Will go back for all my moving and storage needs.
Darryl F. le
THE LADY AT THE SERVICE DESK HAD A BAD ATTITUDE, NOT SURE IF SHE WAS HAVING A BAD DAY, BUT HER ATTITUDE WAS HORRIBLE,
Omari D. le
Have cargo vans that have doors that actually close so that your customers feel safe transporting what they need.
Leone P. le
Great service
TAMARR W. le
The staff here is very nice and accommodating. My first time renting a truck they didn’t have the dollies I ordered, but they did accommodate me. They also stayed a little after closing time to allow me to finish putting my things in storage. I love the staff here.
John P. le
I've used this location several times as I haul often and this location is closest to me. The last three times I rented from this location I was given incorrect drop off information, was told I had to come back and redeliver to another location and was charged double the rate on my credit card than I was supposed to be charged. After going back multiple times to speak to a manager I just decided to stop using Uhaul.
Tamarr W. le
Please make customers aware of what equipment you don’t have when calling to confirm reservation the day before
Terese V. le
Everything went very smoothly
Angela J. le
My original reservation was Canceled and I feel like it was done to charge me more for the rental.
Leonard J. le
The U Haul service team treated me very well!!!
Shalondra N. le
Great Service!
Stacey H. le
Excellent experience
Kenneth V. le
Have more available in Monee, Il 60449
lisa h. le
The customer service is stellar! They were a pleasure to work with during this bump in the road in my journey of life.
Michael G. le
The Glenwood location was AWESOME! I originally reserved a local truck and then changed my mind to drop off in Indiana. Lenora was able to locate the right truck for me. I called several days later to change the time and all staff were friendly and helpful each time I called. It's stressful moving so having them do things right was extremely helpful. Outstanding service
Elisa R. le
These workers are extremely rude and disrespectful
Babatunde O. le
Great customer service. I really appreciate it.
Stephan L. le
The visit to Uhaul was okay. Uhaul should itemized when it comes to paying with a bank card ,credit card or prepaid debit card. I was totally unaware that they hold your card $100 if you want to use a prepaid card. also the customer service representative in the store needs to slow down when speaking to make sure people understand everything that they are agreeing to. Retraining please
andrea W. le
Complete construction. It’s hazardous getting to the counter.
JANICE S. le
Waited more than 15 minutes for a person to show up to process our reservation.
Tretarrah T. le
It was cigarette ashes in the car when I rented it and then when I called to extended another day they disnt explain all the added fees that rollover for another day. I was dissatisfied. You should let people know when they have extra fees to pay.
DERRICK T. le
Prepare the storage units closer to the entrance first, instead of having to walk nearly to the back of the facility.
Tia M. le
When I got to my location it did not want to start back up I had to get a jump to get it back running
Rita H. le
I needed the van at the last minute and they had one readily available. Checkout and checkin was a breeze. Great work!
William C. le
I did not use the furniture pads and did not open. I was told since the charge was already entered it could not be refunded. Have rented several times. Get the impression the nickel and dime approach is part of your business model.
Chris R. le
I think the online rental feature is genius!! I did have a issue where the incorrect lock was placed on my truck. Aside from that, everything else was great!!
James N. le
Have more staff to assist the check out process. I arrived and waited an hour to access the truck . put me behind an hour. I will say the young man who was working alone did an amazing job of keeping all of us informed. Overall I was pleased with the service provided by the young man with the glasses, sorry forgot his name. and the manager Penny Equipment was all clean, and performed flawlessly
Brenda M. le
The truck had a greasy substance on the floor of the truck bed. It was dangerous and made our moving a little challenging, as we had to be very careful that we did not slip and fall.
Brian M. le
I had arranged for an after hours drop off, and your web site kept crashing. I tried 4-5 times via your site and could not get it to work.
Wayne K. le
Very quick and curteous service
Wesley H. le
The lady that checked my equipment in was very nice and it took less than five minutes
Shirley J. le
Lower mileage on the gas.
Jesse G. le
Love the 24 hour drop off service. Instructions very user friendly.
lynnette G. le
I had a great experience at this location and will definitely return. Taylor was extremely courteous and knowledgeable, her expertise was very much appreciated.
Denise M. le
You did not add the extra miles . The drop location in Battle Creek was not able to pull up information for the extra miles were not added therefore my refund was a $1.70 back I was not happy . Homewood quoted me wrong price with the rental not this.
Jennifer K. le
The store general manager, was purposely UNhelpful. We scheduled an early check-in and experienced trouble. A gentleman was attempting to assist us when the general manager specifically instructed him not to. It took us 45 minutes to check-in electronically. She was unpleasant and unfriendly, exemplifying no customer service qualities - the opposite of a store general manager. However, the store and the vehicle appeared clean.
phillip H. le
More front desk help,it was a little too noisy in the background which made it hard to hear the clerk,but other than that it was a good experience!!!!
Jacqueline W. le
With the exception of having to get an adjustment to my bill everything thing went great! (Account had to be manually corrected - site DID NOT calculate an early return).
NEIDA V. le
When I call to see if I qualify for the free month storage because I had rent the truck one way the person at the phone was very professional and polite and helpful to answer all my questions.
Lenora f. le
Good customer service
Catrina J. le
I used the U-Haul boxes. One was not secured. Bracket broken. Office staff via telephone was awesome. Penny was great. Above questions are not applicable. I did not go into the facility.
Chris I. le
Thank you!
don b. le
Very courteous and helpful staff
don b. le
Very helpful and friendly staff
Jared J. le
Employees of this Uhaul location stepped in to get Uboxes delivered to my new address when other uhaul locations delivery truck failed. They were a huge help and their customer service was excellent.
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