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Jose v | Expérience généraleSelf Storage Units in Glenwood, IL, 60425
U-Haul Moving & Storage de Glenwood
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- 4,0 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisI was very satisfy with the facility's & staff
Aliene K | Expérience généraleManager Vernita is the best!
Cheron R | Expérience généraleThe attendants have professional attitude. They are readily willing to help and answer my questions.
ijeoma u | Premières impressionsThey still charging me harassing me for a unit I told them 5x I don’t have anymore
KIARA O | Expérience généraleTerrible experience!!! I was moving out of my storage units 1871 and 1075 and placing my items into a U-Box to be shipped to Texas. The U-Boxes were initially place at the rear of the facility. I told the cashier that would take for ever to load my boxes. It made no sense at all to carry my items from inside the storage unit, out the door and to go all the way around to the rear of the facility. I asked to speak to a manager. That took 45 minutes. Eventually she came up front and I convinced her to move the U boxes to the front of the building. I don’t understand why the boxes couldn’t be placed as close as possible to my unit. Even though they were brought up front, they were still quite a distance from my storage unit. I didn’t want to deal their attitudes anymore so I just loaded my boxes. With all the trips back and forth it took me 3 hours to move out of a 10x10 unit. I was very disappointed.
Ian F | Expérience généraleTerrible experience!!! I was moving out of my storage units 1871 and 1075 and placing my items into a U-Box to be shipped to Texas. The U-Boxes were initially place at the rear of the facility. I told the cashier that would take for ever to load my boxes. It made no sense at all to carry my items from inside the storage unit, out the door and to go all the way around to the rear of the facility. I asked to speak to a manager. That took 45 minutes. Eventually she came up front and I convinced her to move the U boxes to the front of the building. I don’t understand why the boxes couldn’t be placed as close as possible to my unit. Even though they were brought up front, they were still quite a distance from my storage unit. I didn’t want to deal their attitudes anymore so I just loaded my boxes. With all the trips back and forth it took me 3 hours to move out of a 10x10 unit. I was very disappointed.
Ian F | Expérience généraleMaybe
debra b | Expérience généraleThe UHaul Storage facility was selected because of location, size, and recommendation. It served my purpose for the one year and nine months I used the facility. I used it mostly for storage until I was able to find where to place things I wanted to keep in my home or give away. When I was done with that, I cancelled my contract. The only concerned I had was when I had reduced the things I had placed in storage and no longer needed the larger space, I was unable to transfer to a smaller space because there was none available. At this point, I no longer wanted to continue paying for space I did not need. Therefore, I canceled my contract, made the final payment, signed all the necessary papers, rented a small UHall truck and moved everything out. It was as simple as that. Thank you!
Aretha W | Expérience généraleI had a cousin that passed away and it worked out perfect for us.I needed a storage unit for a couple of months. They were brand new and perfect. I would highly recommend this facility to all my friends and family. Thanks again Mike
MICHAEL K | Expérience généralePoor customer service at your facility. The ladies don’t greet or smile. The older lady with the gray hair is not a happy person Do not know how to satisfy customer. There is a nice gentleman who offered
Margareta w | Premières impressionsGreat customer service.
KELVIN S | Premières impressionsFriendly staff.
taylor m | Expérience générale