Le client n'a pas laissé de commentaire.peter E.
Customer Reviews for U-Haul Moving & Storage of Glenwood
Pour nous contacter
Glenwood, IL 60425
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Crystal H. | Online Move In
Le client n'a pas laissé de commentaire.Derrick C. | Expérience générale
I want to know why I then get some of my money backJoann W.
Keep doing what you're doingalbert C.
Le client n'a pas laissé de commentaire.MICHAEL O.
Nothing!!! The representative was fast, efficient, and pleasant. I will tell family & friends about my experience and this location.Alesia L.
Le client n'a pas laissé de commentaire.CORNELIOUS F.
Le client n'a pas laissé de commentaire.JASON W.
Le client n'a pas laissé de commentaire.AURORA C. | Expérience générale
i was confirmed for trailer pickup wednesday email on thursday text on friday when i arrived...no trailer told to come back in 3 hours ..still no trailer very unprofessional had to drive home fro long distance with empty trailer no discount or apologies low class move, sorryPHILIP P.
The Manager was so very nice and helpful.Monica L. | Premières impressions
I rented an enclosed trailer. Upon returning it I wasn't aware that I didn't need to check it back in. No other complaints. VERY competent, professional & friendly staff! Plenty of equipment to!Yawfis W.
Add another employee, Glenwood is a huge facility and footprint. To go from behind the counter, grab a trailer jack, then meet at athe trailers is a lot of ground to cover. Your staff do it without complaining but there has to be a more efficient way. With winter coming, your just asking for slips, trips and falls. Stage some of each trailer inside, you have the room, make it easier for the employee.Mark B.
She did want to help at first. She kept saying looking at the phone. We did figure it out. After that it was good.Greg G.
Le client n'a pas laissé de commentaire.Daniel B.
No comments to improve at this time. The Glenwood location is awesome!Christopher B.
The GLENWOOD location went fairly well, the Patk Forest location was a NIGHTMARE. The charges were confusing though.Christine B. | Online Move In
Le client n'a pas laissé de commentaire.nora n. | Expérience générale
Le client n'a pas laissé de commentaire.Dionne J. | Expérience générale
Le client n'a pas laissé de commentaire.VINCENT R.
My review would be excellent, but Until I was charged $20 extra on my Discover card the next day. I returned the trailer within three hours of picking it up at 12:45 p.m. Went thru a horrible storm to get it back at 3:00 p.m. because I had to be at work at four. I called the next morning and the man told me he would credit me. That was 8/29/22 and I still haven't received to $20 credit.Margaret T.
Le client n'a pas laissé de commentaire.PATRICIA S. | Expérience générale
24hr access would be a plusroschelle h. | Premières impressions
Le client n'a pas laissé de commentaire.Tara B.
Vernice and Tom were very helpful and showed excellent customer service.Timothy R.
Good weekly or monthly $Rate.ERNEST G.
I rented a truck from your Glenwood , IL facility and was told I had a flat rate of $132.00, which I paid via credit card. Upon return I was charged an additional $40 for a late return (3 hours), plus another $113 for mileage. I take issue with the mileage charge because this was not explained to me upon rental. I was told that the $132 I paid was a "flat rate". To my understanding, this means I pay $132 and the late fee of $40, I get that. However, I am being billed for an additional $113 for mileage which was not explained to me when I picked up the truck. Does not seem fair. Your customer service needs some help.james O.
Le client n'a pas laissé de commentaire.Dominic D.
Le client n'a pas laissé de commentaire.efrin P.
Don't change the location last minute for the customer. It added extra miles of driving for us that in the end we ended up paying for.Michael A.
Le client n'a pas laissé de commentaire.Juan A.
Le client n'a pas laissé de commentaire.Zeline R. | Expérience générale
In the check in process, you go out to the truck and then go back in to get the keys. Also, I returned the truck with the same amount of gas as when I took it - took a picture of when I left the lot. Was charged for gas; disputed it on my after hours return and no one has contacted me.Michelle K.
Le client n'a pas laissé de commentaire.Nicole L.
The owner at this location is not friendly or HELPFUL! My experience with the owner was not pleasant. She seems non-caring and has an attitude that make you feel uncomfortable to do business. I would not recommend this location unless you absolutely need the equipment. I would advise another customer to have a positive attitude when visiting. Also, I appreciate uhaul for allowing me to keep the equipment longer than I scheduled due to car problems.Kendal P.
I have no suggestions for improvement. The entire experience was excellent.Kalonji M.
Emoyees should be able to asist customers individually. Maybe they are all new and eEed training on customer service???Henry S.
Our uhaul rep made sure everything worked properly for our safety getting back home.Brad K.
Horrible experience with U-haul this time. Couldn't give us the truck we had reserved. Promised us a trailer instead of bigger truck and then didn't have one available when we picked up. Caused such a hassle when trying to move since we couldn't fit everything. Will not use U-haul again.Ashleigh B.
Le client n'a pas laissé de commentaire.ABIGAIL G. | Expérience générale
Overall, this rental went very smoothly. But while reserving the truck using the U-Haul website I also reserved moving pads and a furniture dolly. At the time of the rental I was told that the store had no dollies and that I could only have half the number of pads that I had requested. The staff was very thorough and competent. It took me awhile to figure out the towing/hauling feature of the truck transmission -- there was an informational post in the truck cab (which I eventually read) but it might be helpful to alert renters to this feature since the truck defaults to the towing setting on startup.L. Philip R.
Great Service!Mark G.
Le client n'a pas laissé de commentaire.Garland W.
Great rental experience.robert P.
I would have given an excellent rating but my storage unit was not cleaned before moving in. I cleaned the unit myself before moving in. Other than that, the service was great and the staff was friendly.Cheryl S. | Expérience générale
Le client n'a pas laissé de commentaire.STEPHANIE M. | Premières impressions
Customer service was good, not great.Duro O.
Le client n'a pas laissé de commentaire.Todd N.
Le client n'a pas laissé de commentaire.David M.
very happy with all employees and equipment, would use Uhaul again.wayne B.
Le client n'a pas laissé de commentaire.SHANNON S.
Nothing everything was excellentRaymond J.
Le client n'a pas laissé de commentaire.RONNIE S.
Le client n'a pas laissé de commentaire.Sandra B.
The general manager took care of my trailer pickup expeditiously and flawlessly. She hooked up the trailer and tested its link to my vehicle's lights, and gave me tips on how to drive while towing a trailer.duel R.
Need more helpalfred C.
The only problem I had was that it took me three months to find a controlled climate unit in my surrounding areas. The one I finally got it 25 minutes away from where I live.lilla s. | Premières impressions
Customer service was awful. The employees was more confused than me. Couldn't answer basic rental questions. Moving is stressful enough the last thing you need is an establishment full of confused employees. Took forever just to pick up a truck that was reserved. Training is definitely needed at the Glenwood IL locationlatasha B.
The young lady who checked in the equipment upon return was great. Have her explain to remaining staff and manager the importance of customer service.Henry S.
Le client n'a pas laissé de commentaire.TONI D.
Everything was smooth and easy. Everyone was very helpful and nice. Keep up the amazing workbrian G.
Le client n'a pas laissé de commentaire.Jeoffery P.
Love manager such a friendly spirit as well as staffTHERESA B. | Expérience générale
Le client n'a pas laissé de commentaire.Marisha C. | Expérience générale
Le client n'a pas laissé de commentaire.Adan A.
Very good customer service equipment was very great .we need more great quality service like I was given here at this location threw out the world . The world would be a better place thank youMartin M.
Le client n'a pas laissé de commentaire.joan b. | Expérience générale
I had the worst experience with uhaul I will never ever be using again.Hayley F.
I first reserved a van for mobile pick up at 7pm , got there at 6:50pm but the store was closed and all the lights were off inside. They even offer 8pm option pick up at their location but they close at 7pm and no one ever answers the phone only call center. Needless to say I am done with this location for a while. I will use other locations for my business.ABLAVI T.
Great job ThanksREGINALD R.
I was told there was a veterans discount at the location of my storage; however, this location did not have my truck size. I was told that it would be noted on my contract. When I arrived I was told that there was no veterans discount only active duty. The manager was able to get me the discount. Great job! This should be offered not optional to the store manager.DEBRA T.
The service is very good here at this locationEdgar G.
Have there's explain the return process a little better. All went very well until we had to return the truck and couldn't figure out where to drop the key.Katherine P.
Le client n'a pas laissé de commentaire.Juanita S.
Keep up the Great work! 👍👍Algia C.
Le client n'a pas laissé de commentaire.fred W.
Le client n'a pas laissé de commentaire.Gabriel J.
Very friendly Staff... I would choose U-Haul service again. Thank You.Aliene K. | Expérience générale
I pulled and follow the large signs with green arrows on them that say equipment return pulled under the tent that has another LARGE. Sign that says STOP equipment return here sat for a few min to have a young lady come out to my passenger side window and proceeds to say â€œyou can't drop that shit here you gotta take that shit back to where you got itâ€ and was taken back for a min because I thought she was talking to someone else so I asked her what did you say and she repeated the above phrase again. I informed her that I wasn't from here and where would she like me to take it. It being the uhaul trailer that I rented in AZ she again informed that I can't drop that shit here and to carry that shit over to the other side of the parking lot. At this point I had at it and right when I decide that I was going drop that trailer right at the entrance to the building nice gentleman on a forklift pulled up because he saw the whole thing and started apologizing for her behavior lucky for her. He came and showed where I could unhook the trailer and ensured me I didn't have to do anything else he would check it in and email me the confirmation. Though he saved the young â€œladyâ€ from the verbal assault she was getting ready to receive I work hard for my money will not be using Uhaul again. I have the same trip planned for the end of the month and will be going to Penske for truck and equipment rental.Mikel W.
staff is great helpful and resourceful. nice jobMark T.
I work late so if access was granted until 9p.m I could get things done quicklyJACQUELINE J. | Premières impressions
Le client n'a pas laissé de commentaire.Muhammad I.
Le client n'a pas laissé de commentaire.Maurice H. | Premières impressions
Make handicap party more convenientKenneth N.
Le client n'a pas laissé de commentaire.Patrice B.
The representative was extremely rude. She made me call my mother to verify my identity even though I had a valid license and several major credit cards. When I return the truck she accused me of having an accident which was false. The damage on the truck was there prior to my rental. She never inspected the truck before giving me the keys. She's not professional at all. I'll never rent from this location againEric W.
I really enjoyed my time at the storage unit. It was always convenient and clean. The only downside was sometimes the electric doors didn't work. But that was rare. But other than that customer service was great. Always helpful. I would definitely store more with them when needed.Victoria T. | Expérience générale
Get employees that are pleasant not have an additude because they are having a bad day. But overall my experience was very good.Jacqueline M.
Le client n'a pas laissé de commentaire.alfred C.
I enjoyed working with the team. Very knowledgeable and helpfulTHERESA B. | Premières impressions
Le client n'a pas laissé de commentaire.John C.
Was told over the phone if I was out no later than the due date I wouldn't get charged for my unit. So I planned my move around that information, turns out that day I was charged. I explained to the manager there about the scenario and they said they can't do anything. Called customer service and was on the phone for 90 minutes between two transfers and the regional manager who never answered after 30 minutes. If I was told the proper date that's when I would have planned my move instead of paying for an empty space. I'm a loyal customer of U-Haul for many years, I didn't expect this.Everett S.
Friendly & CleanJamie M.
Le client n'a pas laissé de commentaire.Marquita H. | Expérience générale
Christian was very helpful. Equipment comment gets an asterisk as we had a blowout on I-90, thankfully with the trailer empty!BRUCE P.
Bizarre charge for cleaning as the person stated the manager REQUIRED this, even if the vehicle is in the same return condition. Charges were not presented to me before rental was closed out. Since then trying to get my $25 refunded has been a nightmare.LARRY S.
Excellent service à la clientèlecreotha J.
Iï¸ was using the mobile feature to rent a truck. The instructions were confusing, it said to go to the left of the entrance & that's where Iï¸ would find the key. There were key boxes there but Iï¸ didn't have a code. Iï¸ went in to get help from customer service, where they claimed they didn't know the process for renting from my phone. One man looked up my information but still couldn't help. Iï¸ proceeded to go back outside & instead of following the initial direction of standing by the entrance, Iï¸ located the car & was able to go back in & get the key. Iï¸ also ordered pads that weren't in the truck & have been charged for them.Kapri W.
Everything went as plannedjay M.
The checkout process was having technical difficulties and the staff was very busy but took time to figure out and get us what we needed.Christina A.
Le client n'a pas laissé de commentaire.charles A.
Love itMaurion L. | Expérience générale
The staff was great and really helpful.LORIN B.
Le client n'a pas laissé de commentaire.alma d. | Expérience générale
Le client n'a pas laissé de commentaire.Ann J.
Le client n'a pas laissé de commentaire.BERACHA S. | Expérience générale
Had no problems satisfiedLisa D.
Le client n'a pas laissé de commentaire.Antonio S.
Everyhing went smoth ,great service, great peopleCarl R.
Le client n'a pas laissé de commentaire.MIESHA H.
Le client n'a pas laissé de commentaire.GRANT N. | Premières impressions
Le client n'a pas laissé de commentaire.Arthur O.
Le client n'a pas laissé de commentaire.BRIAN M. | Expérience générale
Some staff were helpful and friendly. What I do disagree with is the refund policy in place , whereas if one of your clients decides to terminate 8 days into the month they will not be refunded for the remaining 22 days allowing uhaul to double dip on storage fees. Bad practice should have read the fine print in more detail.Catherine M. | Expérience générale
Le client n'a pas laissé de commentaire.Paul R.
Great experience. Excellent service.Vince W.
Le client n'a pas laissé de commentaire.Anitra T. | Premières impressions
I believe that everything you do right now is perfect. It would be even better if someone was able to check the check in more regularly but for the most part everything is above average. I truly appreciate the customer service each time I get a truck and how they pay attention to details.MARY W.
Nothing really, I guess continue to smile and show concerns.john T.
Le client n'a pas laissé de commentaire.John M.
The service and truck was excellent. Thank you.Person R.
Le client n'a pas laissé de commentaire.Gabrielle H.
During the initial move-in I reserved 2 large units online and when I arrived there was only 1 available. I ended up having to rent two smaller units which costed me more money. The facility was clean and the staff were helpful. Other than the move-in day my visits were pleasant.RODNEY H. | Expérience générale
I was billed for 2 days on the rental when I only had the truck for 1 day - I am due a refund of the daily rate for the truck and dolly. How can I obtain this?David D.
Si tube un problema con una persona k se llamaba carlos enpeso a peliar y a alegar con migo por un eror k cometieron ellos cuando entrege para atras el problema fue el 7/9/2022 a las 12:20 Espero y areglen ese problema. att: omaromar A.
Great rental servicesALBERT L.
Le client n'a pas laissé de commentaire.Adan A.
Le client n'a pas laissé de commentaire.Tonya M.
Everything was great. Other than the wait on the phone everything went smoothlyRussell P.
Le client n'a pas laissé de commentaire.KEYLAIAH W. | Expérience générale
Store mgr isn’t friendly or informative at all.Shirley B. | Expérience générale
Es muy conveniente el servicio! Me gusta la ubicación y los horarios! Únicamente el precio subió!Lennin M. | Expérience générale
Le client n'a pas laissé de commentaire.KENNETH H. | Premières impressions
Le client n'a pas laissé de commentaire.Lynette B. | Expérience générale
Le client n'a pas laissé de commentaire.Mark B. | Expérience générale
Good customer service and clean storage…BRIAN M. | Premières impressions
Great brothers and sisters working there!! Any questions I asked they are more than qualified and know their work.. I'm a truck driver owner Operator with 25 years all over the USA lower 48 states, so I know and they more than proved to me.. Very clean facility and everything is stocked and in good working order!!! I also, wanted to say, I appreciate them for helping me and the chat/ phone customer service reps!! Very happy, great experience!! Keep it up guys and gals...Robert B. | Online Move In
Le client n'a pas laissé de commentaire.Moneek T. | Expérience générale
Le client n'a pas laissé de commentaire.Francesca S. | Expérience générale
A few of the staff didn't want to work or even help. But majority is the staff were nice. It depends on the day you go. There were Mice droppings in my unit so please don't store food or unseal boxes(my items were sealed and I had no food). The price was very reasonable.mahogany j. | Expérience générale
The young man was very polite and helpfulMoneek T. | Premières impressions
My Reservations What is the worst ever I never experience nothing like that before and I need someone to call me back about it 708-296-0948Katrina s. | Premières impressions
No commentsdebra m. | Expérience générale
Le client n'a pas laissé de commentaire.Michael M. | Expérience générale
Excellent customer serviceDerrick G. | Premières impressions
Very smooth experience.Renee S. | Premières impressions
I Love this storage space in Glenwood , I like the fact I can park my car inside the storage. It's clean and convenient. I would definitely recommend this storage place!Deborah M. | Expérience générale
Le client n'a pas laissé de commentaire.rondual c. | Premières impressions
I loved my things being stored inside and the safe feeling of the secured space. Always clean. Would definately come back if ever I need storage again!mary c. | Expérience générale
The staff are very friendly and helpful Customer service friendlyAliene K. | Premières impressions
They removed my original locked and replaced it with one I had no access too. They had me in the system under a incorrect name Janet Barnes. They couldn't find my storage info or items until FEBRUARY and told me that month month along with the first 2 months would be free since they couldn't find it December or January! I moved in DECEMBER 3rd!!!! Come to find out they charged me for February even added a late fee. I called and spoke with someone and he advised my card had to be set up on auto pay to remove late fee. Go figure. All in all horrible experience, and uhaul still got paid for February with my card on autopay. What a joke!!!Janee B. | Premières impressions
Great service and very knowledgeable.Willie D. | Premières impressions
So it's a sign that says one month storage free with trailer rental... so I'm like OK.. but then the clerk explains... it's free one way.. like if I go out of state and bring my stuff using one way then I'm able to get storage.. heck... I'm already here so that is terrible advertising... I should get one month for telling y'all to fix this misleading posting. Maybe that can be online.. but you get my point of hope. In addition, as I was legally parked in the disabled parking area... the clerk asked me to move my vehicle so he can back up a truck. Many uhaul vehicles were parked obstructing the disabled parking and when I told the clerk that was illegal and not proper... he told me that theb u haul vehicles that are parked in the disabled parking was OK. Hmmmmm Hoping some one will become familiar with state and local laws on disabled parking laws.Zarrod B. | Premières impressions
The associates were very helpful and knowledgeable.Sharon M. | Premières impressions
Custodian very helpfulDarlene J. | Premières impressions
Le client n'a pas laissé de commentaire.Detra S. | Online Move In
Le client n'a pas laissé de commentaire.tiffany b. | Expérience générale
Le client n'a pas laissé de commentaire.Jasmine M. | Expérience générale
Le client n'a pas laissé de commentaire.JOY D. | Expérience générale
Le client n'a pas laissé de commentaire.darryl a. | Premières impressions
Very helpfulQuentin J. | Premières impressions
Le client n'a pas laissé de commentaire.latonya j. | Premières impressions
Le client n'a pas laissé de commentaire.Glenn P. | Expérience générale
Le client n'a pas laissé de commentaire.Roosevelt D. | Online Move In
The person that helped was rude and was not trying to honor my reservation. The unit I requested was not available as they stated it was broken.Marie J. | Expérience générale
Le client n'a pas laissé de commentaire.PARRIA M. | Expérience générale
Staff are porofessional, polite, and customer driven.Tammy J. | Premières impressions
I had a little trouble getting into the storage unit but everything is fineEloise J. | Premières impressions
Everyone we talked to on the phone or at the facility was great. Very helpful, and courteous.carol v. | Expérience générale
Facility was very clean and staff was friendly and professional at all times. Highly Recommended.Sharon T. | Expérience générale
Nice,clen place and wonderful staffAjay S. | Premières impressions
Le client n'a pas laissé de commentaire.Gwendolyn S. | Online Move In
The staff was very courteous and helpful to my storage needs, I had drove a long way and the staff was Professional and Nice to me and my husband. Thank you again for your Great Customer Service!Deborah M. | Premières impressions
The website was not easy to access to pay my account in October 2021 on a Sunday after hours. November I paid for November, December they did not apply my payments correctly. The corporate office tried to call them on December 10 they failed to answer on a few attempts. This is unprofessional and these fees are excessive. I want my account reviewed and these horrible fees removed. Why did they change my due date? I couldn't recommend them to anyone.Cheryl L. | Premières impressions
Le client n'a pas laissé de commentaire.Marie O. | Expérience générale
Le client n'a pas laissé de commentaire.TAMARR W. | Expérience générale
Le client n'a pas laissé de commentaire.joan b. | Premières impressions
The floor did had holes without being covered and I almost fell at the location in Glenwood IL by aisle 13, & 14. This should be attended to ASAP. Very hazardous.Margaret C. | Premières impressions
Le client n'a pas laissé de commentaire.Robert P. | Premières impressions
Employees at the rental location were friendly and helpfulRyan H. | Online Move In
Le client n'a pas laissé de commentaire.Candice S. | Online Move In
El sistema de seguridad que tienen y el tamaño es impresionante, y 4 portones para descargar! En mucho más de lo que buscaba! Estoy satisfechoLennin M. | Premières impressions
It's not the date I'd requested I wanted 11/29 and it says 11/22 and called customer service and they'd stated that someone will call me back and change the date and didn't get a call. I reserved it onlineJimmy B. | Online Move In
Le client n'a pas laissé de commentaire.KANESHA B. | Premières impressions
Le client n'a pas laissé de commentaire.Thelma E. | Premières impressions
Le client n'a pas laissé de commentaire.Victoria T. | Premières impressions
Le client n'a pas laissé de commentaire.Marquise B. | Expérience générale
I had a very good experience and will and has told. Family friends. about this U-HAUL storage. ÉtablissementPATRICIA C. | Expérience générale
I rate my overall experience with the service I received on all my visits as excellent. However, my unit sometimes leaks creating a damp and musty environment within the unitEleanor B. | Expérience générale
Friendly staff & VERY clean facilitiesJohn F. | Expérience générale
Unfortunately, a staff member failed to give me my correct change until I requested a receipt. At which time he then provided the correct change which was $5 and not $0.05.Oliver W. | Expérience générale
Le client n'a pas laissé de commentaire.Connie R. | Online Move In
Le client n'a pas laissé de commentaire.Jennifer E. | Expérience générale
Le client n'a pas laissé de commentaire.RICHARD J. | Expérience générale
Disappointed that once I got to the facility I was told that I couldn't use the discount of first month free because they were at 97 % capacity and they location wouldn't do it, but I could try using it at another location. There were also no key cards available for me receive to access building and deactivate/ activate alert for my unit, only pin code.Michael M. | Premières impressions
I found roaches crawling in my storage unit.priscilla w. | Expérience générale
Le client n'a pas laissé de commentaire.Llano A. | Expérience générale
In the end, the manager took over and made everything right!!VANESSA M. | Expérience générale
The wash room sink needs cleaning Or redone.It looks bad to the point you don't want to use it.Pirsia A. | Expérience générale
Le client n'a pas laissé de commentaire.Phyllis Y. | Premières impressions
Le client n'a pas laissé de commentaire.Llano A. | Premières impressions
very fast and friendly staffMelissa C. | Expérience générale
Le client n'a pas laissé de commentaire.shenna p. | Expérience générale
Le client n'a pas laissé de commentaire.cathy b. | Expérience générale
Le client n'a pas laissé de commentaire.KNITASHA W. | Premières impressions
I have had nothing but a great experience at your location. Can't say the same about another! Your personnel go above and beyond to make sure all customers are treated well. I have 4UBox and now a unit. Definitely recommend.Tera W. | Premières impressions
Le client n'a pas laissé de commentaire.Dennis B. | Premières impressions
Le client n'a pas laissé de commentaire.LARRY S. | Expérience générale
Le client n'a pas laissé de commentaire.Jazmine C. | Online Move In
Le client n'a pas laissé de commentaire.Patricia C. | Premières impressions
Le client n'a pas laissé de commentaire.Nancy A. | Online Move In
Le client n'a pas laissé de commentaire.Todd p. | Expérience générale
Le client n'a pas laissé de commentaire.Dangelo S. | Expérience générale
Le client n'a pas laissé de commentaire.Danny A. | Premières impressions
This is one of the worst experiences I have ever had. I had a schedule pick up for 2 o'clock for a moving truck. I also wanted to establish a lease for a storage unit. What should have been a simple transaction was delayed by unprofessional and at times, in competent staff. When I first arrived, there were two patrons in front of me. When it was my turn, the 3 associates were talking and joking among themselves loudly. I had to redirect the gentleman who was cashing me out several times. They continued to be okay around and continue to use vulgar language. When the associate finally completed my order, I was shown to my unit. The associate instructed me to use the key card to access my unit. When I swiped my card, the associates name appeared on the screen. I informed the associate and he said he would fix it. We go back to the front desk and associate says he is working on it. He hands me the key card and we try again; access still denied and the associates name was still showing. At this point it is after 3 o'clock. My son was growing anxious so I left to get him something to eat. When I came back associates states issue was resolved. When I attempted to access key pad, a name "Sherise" appeared. I informed the associate that was not my name. At this point I was really upset and needed to leave to start moving. This whole experience delayed my move and was an extreme inconvenience! Lastly I never received a contract for my storage unit. I also was never informed of the hours and made a blank trip because I was denied access to my unit. Overall, one of the worst experiences ever!!!SELECE D. | Premières impressions
Le client n'a pas laissé de commentaire.Theresa A. | Premières impressions
Le client n'a pas laissé de commentaire.Lakesha U. | Premières impressions
Just a couple of concerns it's really difficult to lock your storage unit at a certain time at night That is knowing how to set the alarm correctly, unfortunately when we came back to unload our storage unit after 10 PM at night and we were locked out . The whole process is very confusing. And also another concern this doesn't have anything to do with the storage but the lady that I spoke with on customer service just told us we needed one storage unit and that would've not been enough room for us but thankfully the staff had an extra one on hand that we could rent. I probably won't do business with U-Haul overall because our moving experience was very stressful and the customer service was not too good there was a couple of representatives that were very unkind that I spoke to on the phone I'm definitely going to do business with another moving company. I will say the local staff at the storage unit they were very kind and helpful.Michael C. | Expérience générale
Le client n'a pas laissé de commentaire.corey c. | Expérience générale