Customer Reviews for U-Haul Moving & Storage of Glenwood

1 125 évaluations

103 W Holbrook Rd   Glenwood, IL 60425

(708) 441-4511

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(708) 441-4511

103 W Holbrook Rd
Glenwood, IL 60425

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

NINA B. 
Évaluation :
4

Unfortunately, a staff member failed to give me my correct change until I requested a receipt. At which time he then provided the correct change which was 5,00 $ and not 0,05 $.

Oliver W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

WAYNE M. 
Évaluation :
3

The door on the trailer has something broken on it, making it very difficult to open and close. Did not know until we got home with it. ALSO. NOBODY explained to us that we would receive an additional 20 $charge for dropping the trailer off after hours. We assumed that the quote we got for dropping it off at that time was accurate, but then our statement showed a 20 $after hours service fee that nobody told us about. ARE YOU SERIOUS???!

ANDREW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CONSUELLA S. 
Évaluation :
5

The only problem I had was uploading the photos when I did a late return. Other than that, everything was great.

MELVIN D. 
Évaluation :
3

The beginning of the transaction it was great all until the end. When I arrived 2 gentleman were talking amongst each other. Didn't even ask my name has asked me to drop off the keys and they would take care of the rest. I responded by saying are you sure do you need my name do you need anything and he said no. I proceeded to leave but had a weird feeling. Suddenly I got an additional 32 $charge. I tried calling several times no answer no response no call back. This is one of the reasons I stopped using uhaul a while ago. I thought that things had changed

GEORGINA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARCUS T. 
Évaluation :
5

You guys are doing a great job thanks!

DERRICK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN J. 
Évaluation :
5

Nice friendly people an very helpful

KEVIN R. 
Évaluation :
5

Outstanding service!

MARK G. 
Évaluation :
5

Very pleasant employees. Were very helpful and understanding. The best location I have ever been to.

ELIZABETH A. 
Évaluation :
3

Have someone available at the desk. I had to look for someone to check me in. Your staff and Markham gave away my rental because I was an hour and 20 minutes late. I tried to call to let them know , but no one answered the phone. They never called me to confirm my reservation. This is how I ended up renting from Glenwood. They made my moving day sooooo inconvenient. Don't make billing so confusing.

ANGEL H. 
Évaluation :
3

I was a dealer at one time, when I was a dealer ,you had to do a vehicle inspection with the costumer of the vehicle that wasn't done with this truck. One of the lenses was broke for the backup lights. What I'm saying is better check vehicles more.

RALPH H. 
Évaluation :
5

Excellent service à la clientèle.

DAMETRIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie R.  |  Online Move In 
Évaluation :
5

Thank you for your help today!!

LARRY A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lamar B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRISCOE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian P. 
Évaluation :
1

You all need to fix your entire operation. My experience was horrible from the moment I ordered my uboxes. I would not recommend for anyone to use uhaul ever. Terrible customer service and even more terrible experience. I moved across country and my boxes arrived late. No communication to me that my boxes would not arrive on time but makes sense because they shipped out late and of course no one communicated that to me either. I had to call them to ask what was going on. They originally shipped one box I had in storage months early. No one cared that my stuff wasn't on time. Oh and also when I asked where my stuff was no one had an answer. “They knew” but couldn't share that with me. DO NOT USE THEM.

Almon V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMAR A. 
Évaluation :
5

The employees were outstanding. Took there time and explained everything and was very patience with other customers that were they also.

ANNETTE J. 
Évaluation :
5

Super great rates, the best customer service experience ever, I highly recommend them, Ben R.

BENEDICTO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGIA ANNETTE H. 
Évaluation :
5

Tell what the extended fee is

DENISE P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tara G. 
Évaluation :
3

Disappointed that once I got to the facility I was told that I couldn't use the discount of first month free because they were at 97 % capacity and they location wouldn't do it, but I could try using it at another location. There were also no key cards available for me receive to access building and deactivate/ activate alert for my unit, only pin code.

Michael M.  |  Premières impressions 
Évaluation :
5

Everything was great.

RAYMOND C. 
Évaluation :
5

Great job and response to handling late return that delayed my pickup. Observed courteous service to clients ahead of me before my check-in.

SAMUEL L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICKY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRISCILLA W. 
Évaluation :
4

I found roaches crawling in my storage unit.

priscilla w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA B. 
Évaluation :
3

I was told to move three hours away with five containers it would cost me around 1 600 $. It came out to be almost 2 300 $. It would be very helpful if all of these fees were included when someone is getting a price. I was also told that it would take about a week and it took almost a month

Sheri S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Llano A.  |  Expérience générale 
Évaluation :
2

In the end, the manager took over and made everything right!!

VANESSA M.  |  Expérience générale 
Évaluation :
5

The wash room sink needs cleaning Or redone.It looks bad to the point you don't want to use it.

Pirsia A.  |  Expérience générale 
Évaluation :
5

First of all I changed my phone number sometime ago from the number that they have on record. I have called them from this number 708-735-5200. When I made reservations to have the boxes to my

SANDRA P. 
Évaluation :
5

Lights on the trailer was off

CAMILO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY F. 
Évaluation :
5

Store owner went above and beyond to accommodate my request. Couldn't be happier!

RONALD C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samuel B. 
Évaluation :
5

The prices n charges always change. I alway get charged double then what I was originally

TRENNELL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Llano A.  |  Premières impressions 
Évaluation :
4

very fast and friendly staff

Melissa C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laniece W. 
Évaluation :
5

Probably the best location I've been to

Lori W. 
Évaluation :
1

I am taking my concerns to corporate since there are no managers available on site to help with issues.

NAYIRAH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shenna p.  |  Expérience générale 
Évaluation :
4

The cargo van had low tire pressure on right front tire. It took almost 15 minutes to get compressor started and fill the tire. Wish this had been fixed before I arrived, but overall the van served or needs and was satisfactory.

Garry G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cathy b.  |  Expérience générale 
Évaluation :
1

Retrain the guy that rode the bike to go pick up the pick up truck that wasn't on the lot when I got there and discuss with the manager that this young man needs to be retrained or he's not cut out to work with the public

Aisha T. 
Évaluation :
5

It was a good experience. It went well with no problems.

DEBORAH M. 
Évaluation :
4

I arrived to pick up a can at the same time someone evidently did as well. I was within 10 feet of the van specifoed and the person got in and drove off. Then I was told to look around a giant, huge parking lot for that very same van number in the scorching summer heat. I had to go inside to get a new van number, thus negating the ability to utilize the remote pickup feature. In the grand scheme of things, this isn't a big deal, but it was inconvenient.

Ann S. 
Évaluation :
5

The team there were awesome. From checking me in and resolving an issue with getting the lights working on my truck. He had to get under the truck with me to figure out what was going on. He went and got a tester to help troubleshoot. Then when I was returning the team got me squared away quickly. A totally professional and excellent customer service experience. I will go to this location again even though it is not closest to me.

NOEL G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KNITASHA W.  |  Premières impressions 
Évaluation :
5

Can't think of anything. I rented the trailer for over a week and it performed perfectly. Pickup and drop off was fast and efficient. “Kenyan”? Was there both times and was great to deal with.

BRIAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY S. 
Évaluation :
2

I was told my truck was ready at my appointed time. I arrived and did the mobile pickup. Found my vehicle got in and was ready to go. Looking around it looked dirty. Someone came out and said that wasn't my vehicle because it wasn't clean yet. Even tho the mobile check in gave me that number. He went inside and came back out and said ok yes that is your truck but you have to come inside to redue the process. A while later I was finally able to drive off. Come to find out the back door was left open. My nephew that was following me got off and closed it. Once we arrived at the house I was moving from I open the back and found it horribly dirty and some kind of grease or oil all over the floor. And the dolly loose back there. Which I hope I wasn't charged for. One of the worst experiences renting a uhaul ever.

RAUL C. 
Évaluation :
5

I have had nothing but a great experience at your location. Can't say the same about another! Your personnel go above and beyond to make sure all customers are treated well. I have 4UBox and now a unit. Definitely recommend.

Tera W.  |  Premières impressions 
Évaluation :
1

Poor communication between me as a customer, the customer service offsite I requested for refund ,called many times spoke to different people never resolved. The first and terrible experience I ever had with U.Haul.

Dobaro D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B.  |  Premières impressions 
Évaluation :
1

Customer service lied to me. Then called me a lie. Was not given the opportunity to speak to manager. The person I talked to was rude and insulting. I don't need be to lecture about life. Uhaul needs to honor their commitment.

LESTER B. 
Évaluation :
1

Faster customer service

Levar B. 
Évaluation :
4

Keep being courteous and friendly💖

LEENETTA H. 
Évaluation :
2

I think that your rates are to high.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jazmine C.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elijah R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy A.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jazmine C. 
Évaluation :
1

This is by far the worst experience I have had with a moving company - ever, including a permanent change of station move with the military back from over seas. My container arrived at the initial address a day late due to a lack of drivers and an over congested calendar. The driver was friendly. The fault isn't hers. For initial delivery at loading site I had to call repeatedly to ensure delivery and never had a wait time less than 15 minutes. On one occasion I was waiting for an hour plus before being disconnected. Arrival at the final destination was a day late. Beyond that when I called to give final delivery address I was told it was inputted and things were set. I called day before delivery was supposedly set for and they did not have the address. This incompetence resulted in the containers being a day late. I scheduled pickup with them for the following Monday, 4 days later. That Monday I receive a call asking if it'll be read for pick up on Tuesday. I voiced concern that it was supposed to be picked up that day and that they needed to get it Tuesday. Tuesday I received a call stating the driver was sick and that they would get it Wednesday. Wednesday I get a call from my land lord asking why the containers were still there and that they were getting complaints. I spent over two hours on hold with uhaul waiting for an operator, being disconnected twice. By the time the call was “answered” I got an automated message that the office was closed. The next day (Thursday) I spoke with someone after another 20 minutes on hold who lodged a complaint on my behalf. Finally late Thursday afternoon the containers were picked up. I have been charged full price despite significant delays by uhaul on the front and back end. This is an absolutely horrible company with the worst possible customer service. Do NOT use them. The headache is not worth what ever savings you may get by not using packrat or pods.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd p.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dangelo S.  |  Expérience générale 
Évaluation :
5

Truck ran a bit harsh, maybe needed some maintenance but everything else was great

CHRISTINE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danny A.  |  Premières impressions 
Évaluation :
2

This is one of the worst experiences I have ever had. I had a schedule pick up for 2 o'clock for a moving truck. I also wanted to establish a lease for a storage unit. What should have been a simple transaction was delayed by unprofessional and at times, in competent staff. When I first arrived, there were two patrons in front of me. When it was my turn, the 3 associates were talking and joking among themselves loudly. I had to redirect the gentleman who was cashing me out several times. They continued to be okay around and continue to use vulgar language. When the associate finally completed my order, I was shown to my unit. The associate instructed me to use the key card to access my unit. When I swiped my card, the associates name appeared on the screen. I informed the associate and he said he would fix it. We go back to the front desk and associate says he is working on it. He hands me the key card and we try again; access still denied and the associates name was still showing. At this point it is after 3 o'clock. My son was growing anxious so I left to get him something to eat. When I came back associates states issue was resolved. When I attempted to access key pad, a name "Sherise" appeared. I informed the associate that was not my name. At this point I was really upset and needed to leave to start moving. This whole experience delayed my move and was an extreme inconvenience! Lastly I never received a contract for my storage unit. I also was never informed of the hours and made a blank trip because I was denied access to my unit. Overall, one of the worst experiences ever!!!

SELECE D.  |  Premières impressions 
Évaluation :
4

Had to wait in line for someone to help me for about 15 minutes but I don't think you do online check-in for trailers. Happy to be able to drop it off just using your software!!

ALISON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WENDY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakesha U.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ernest G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vernice E. 
Évaluation :
3

Just a couple of concerns it's really difficult to lock your storage unit at a certain time at night That is knowing how to set the alarm correctly, unfortunately when we came back to unload our storage unit after 10 PM at night and we were locked out . The whole process is very confusing. And also another concern this doesn't have anything to do with the storage but the lady that I spoke with on customer service just told us we needed one storage unit and that would've not been enough room for us but thankfully the staff had an extra one on hand that we could rent. I probably won't do business with U-Haul overall because our moving experience was very stressful and the customer service was not too good there was a couple of representatives that were very unkind that I spoke to on the phone I'm definitely going to do business with another moving company. I will say the local staff at the storage unit they were very kind and helpful.

Michael C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

corey c.  |  Expérience générale 
Évaluation :
2

When I called to reserve the vehicle, the person who set up the rental agreement estimated the total cost at 138 $. That wasn't even close to the final cost. Suggestion: do a better job of working with the customer on the estimate. Right now I just feel like I was gouged by your people.

GREGORY W. 
Évaluation :
5

This was my first time at this location. I had a very pleasant experience. Professional and quick service.

ALYCIA R. 
Évaluation :
5

what stands out is the service I received. Upon returning the truck just after closing. An employee named Ernesto was waiting for his ride. He took the time to help navigate the website for the return. I am 69 yrs old and not to tech savy. He stayed with me for a good 20 minutes and guided me through everything. Even when his ride showed he made sure all was right and that I was comfortable. This kind of service comes few and far above what most people do. If you get a chance tell him I appreciate his work ethic and attention to do the right thing. Thomas Burns

THOMAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
4

All good

LEROY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLUWASEGUN L. 
Évaluation :
5

Awesome people, awesome service. Thank you.

PHILIP E. 
Évaluation :
1

The entire order was messed up from start to finish. I hope I never have to move. From broke down truck to over charging and making additional reservations and incorrect delivery times and days. I hope I never have to move again and if I do I probably use a different service. Cheap but expensive.

Terenee P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VANISSA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mickey C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mustafa K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

AQUEELAH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chereta D.  |  Premières impressions 
Évaluation :
2

I have use haul several times before but this time my experience was awful. After I was assigned a truck a man came in complaining about the condition of the truck that was assigned to him and didn't want it. They literally took the key out of my hand and give it to the guy how was complaining about the condition of his truck. The truck that the switch me to was damage. I and then went back inside and spike with Jwan about the truck condition and he said it was already noted but I still took pictures of all the damages anyway, the truck was in need of repairs bad, the driver side door would not close all the way amongst other things. I took the truck away because I needed to move some items to storage and it was only for one day. Big problem- I turned in my truck the next day on time and received my email receipt for 30 miles. The very next day I received another email receipt for a different truck number with 2 day rental and 35 miles for a total of 85 $extra that was charged to my card I called customer service and they said, the clerk never done the paperwork to switch out the trucks and that why I ended up paying for 2 rental and l have to file an dispute for me to get a refund which will take up to 30 days. In other words because of the clerk mistake I ened up paying for my rental and another customer rental because of the clerk not doing the correct paperwork. I paid 54 $for my rental and 85 $for a stranger rental who rented his truck for 2 days. This is unacceptable and unfair that I have to file an dispute and wait for 30 days for my money back but they took my money for an complete stranger immediately. I have used u haul before and even have a storage unit there. This is the very first time that I've been treated so terrible. Will I ever use u haul again, yes I will but I will not let them switch out any trucks especially when the keys are in my hand. Still waiting for my resolution.

KIMYATA G. 
Évaluation :
5

Nothing. Pick up and return of equipment was easy and staff was pleasant and a joy to deal with. Excellent operation.

ROBERT P. 
Évaluation :
3

This location needs more staff. It is a newer, larger facility, yet both times I went there, there was only one person working to assist customers.

SEAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamaal P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harold W. 
Évaluation :
4

I made a reservation online for a truck and a store unit. I had no issues picking up the truck but once I came back to store my furniture, I was told the reservation did not exist and priority was giving to online reservations so I could even get a storage at the time. Ironic. I had a truck full with nowhere to store it…

Marta A. 
Évaluation :
5

In and out quick no hassle easy rental process picked n dropped was a breeze

Martin S. 
Évaluation :
1

They took my lock off of my unit and made me pay for it... Every time I come pay my bill they always taxing me. I can never get in contact with corporate and I don't understand why they took the whole latch and lock off of my unit and charged me for it like they was stealing out of my unit.... I feel used and messed over every time I go to my storage unit

sarita p.  |  Premières impressions 
Évaluation :
1

The poor rating is for the Park Forest branch where I originally had my reservation. I reserved a trailer a month ahead of time. When I arrived to pick it up, I was told they didn't have any and was offered no assistance for the extreme inconvenience other than call 1-800-uhaul. I then spent an hour on the phone frantically searching for another trailer and finally obtained one at the Glenwood location. The staff at Glenwood was helpful and I would rate them much higher than Park Forest. Shame on Uhaul though for such a poor system. What is the point of a reservation if the equipment is unavailable?!

HEATHER I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald m.  |  Premières impressions 
Évaluation :
5

There was a leak in the trailer, which water got into. I only had plants and a couple of boxes. All in all, it was okay. Peace.

J R W. 
Évaluation :
5

We need to get a better way to scan my driver's license.

Lance W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARVIN B. 
Évaluation :
2

When setting a guaranteed by date - honor that date, please. I had an issue where the local U-haul did not pick my boxes on time (their truck was broken down) and instead of honoring the guaranteed by date, they changed the date by several days. I assume this was to avoid paying back the 50,00 $/day late that the shipment would be. It took several long calls before I was able to get my boxes shipped across the country "on time." They still arrived three days later than they were originally guaranteed. I had to change my moving help last minute while I was already on the road moving across the country, which was incredibly stressful for something that could have been avoided. I also had received a call after the boxes were unloaded and returned and to confirm I was done with the boxes. I confirmed I no longer needed them and they were empty and returned to the U-Haul facility. The customer service representative told me they would close my account. However, I got charged another month of rental fees, and my attempt to get that charge returned (as I had already confirmed I was no longer using them) was ignored.

Sara H. 
Évaluation :
3

The trailer I reserved was not available at the planned time because the previous person had not returned the unit. I had to go with an open trailer as a result. The counter attendant was very helpful during this issue so thanks to him we worked through it, but the system failed me. What you reserve should be available when its planned to be ready. Not sure I would rent again with Uhaul if this is how you manage your assets. Again, my thanks to the gentleman behind the counter for helping me, but Uhaul failed me.

Glenn H. 
Évaluation :
2

Workers had vehicle ready for me when I came in early however said they did not have it ready. Got me set up with the vehicle late.

JOSIAH G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LANCE L. 
Évaluation :
5

Everything from the beginning to the end was perfect. The facility was clean and well maintained. The staff was courteous and professional at all times. Very helpful and knowledgeable when I asked questions. Overall if I had to use Uhal again I wouldn't hesitate. Thank you so much for making my first experience the best!!!

winona r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSHONDA J. 
Évaluation :
5

This is the best indoor storage unit I have ever used.

Alan G.  |  Expérience générale 
Évaluation :
4

Staff was helpful. I stopped in one day they told em they had no storage units. Went on line with my granddaughter and was able to reserve a unit. So I wonder if the person behind the counter knew anything on storage units that were available.

Marge S.  |  Premières impressions 
Évaluation :
5

Sarah was so amazing

ERICA E.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jasmine C.  |  Expérience générale 
Évaluation :
5

I would recommend this storage to anyone that need it,its more spacious/storage,much bigger than any other place i been,its unique,i love the access of the place,its like no other storage.The employees are so professional.

Lakeesha P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devonne M.  |  Expérience générale 
Évaluation :
4

The reason I answered question #1 no is because this facility has a significant security issue that can be corrected quickly, easily, and at no cost to you. The overhead doors of the indoor loading bay are activated by motion detectors, when a vehicle approaches the overhead door it opens automatically which causes two problems. First, it allows customers into the facility without checking in by swiping their card. When they go to their lockers and open the alarms sound. This happens frequently. Secondly, and far more importantly, the automatic overhead door openers allows non-customers to enter the facility which poses a profound security issue. By simply turning off, or removing, the automatic door opener sensors it will require customers to check in with their swipe card to gain access to the facility and prevent non-customers' access. This is a HUGE opportunity to improve safety and security at your facility for the benefit of both your customers and for U-Haul.

Maureen G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

andre c.  |  Premières impressions 
Évaluation :
5

I utilized the free month of storage after renting a UHaul truck. It provided me time to organize my new place and throw away items before bringing additional items into the space. Knowing I only had one month forced me to focus on the task.

PATRICE E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariah L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dionna L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BILLY W.  |  Expérience générale 
Évaluation :
5

Keep up the professional teamwork! The Team was both respectful and knowledgeable.

ozzietta b.  |  Premières impressions 
Évaluation :
5

She was very very helpful

Rickey C.  |  Premières impressions 
Évaluation :
4

service delays because of computer delas

Charlene P.  |  Premières impressions 
Évaluation :
5

I didn't vet my free lock upon. Signing for my unit. I reserve ed a 10×10 unit , it wasn't available when I came to check in. Instead I had to purchase two 5×10 units at a higher rate than I had expected. An you do something about those concerns? Thank you, Joseph Allen

Joseph A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tracy h.  |  Premières impressions 
Évaluation :
5

So far so good. Everyone working at this location has been very helpful and made this move/continuous move very easy. My dad might even get a storage unit here now. Keep up the good work :)

Meghan D.  |  Online Move In 
Évaluation :
5

great service

Earl L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODNEY C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

priscilla w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demarcea H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa H.  |  Online Move In 
Évaluation :
3

The facility was great and I'm very pleased with how things went while my items were stored. I was frustrated with the process I experienced AFTER I cleared my things out. Hold times on the phone were ridiculously long and I received a past due notice despite having closed out my account online as Uhaul offers and after receiving a confirmation email from Uhaul of my having done so.

David J.  |  Expérience générale 
Évaluation :
5

Verneice, I'm not sure how to spell her name. She was so polite, patient and professional, I love how she explained everything and made sure I was comfortable with my rental.

angela r.  |  Premières impressions 
Évaluation :
5

No small selection here. They have what you need..

Alan G.  |  Premières impressions 
Évaluation :
3

I never received confirmation of my request to move out until I received this survey. I am wondering if I'm being charged for this unit. I upgraded to a larger unit May 27th closing this one out.

Leslie C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kyla j.  |  Premières impressions 
Évaluation :
3

The original reservation we made was deleted. No-one told us you needed to pick up the keys in 48 hours or it would be deleted when we made the reservation on-line. Then the very nice young man who helped us was working his first day at that store and could not find the reservation. Then we were forced to redo the entire reservation, and we were given a location at the back of the facility which is too far for us due to my being disabled, I asked for a unit at the front where we were able to find units which were empty and had no locks. The young man had no idea how to find and switch to those units. We came back and a different person told us the front section where we identified the open units was not officially opened yet, and he had no way to put us on a wait list for those units. He could not tell me when this section would open and I needed to call back every day until it did. Wow, This is inefficient and not customer focused. I called today to see if the section is open. The answering service says they will leave a message with the facility staff.

Sydney R.  |  Premières impressions 
Évaluation :
5

Customer service at this facility is EXCELLENT!!!!!!! Current customer, Alesia Lyles

alesia l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurion L.  |  Premières impressions 
Évaluation :
5

My experience was very good as far as the unit goes. But I was very dissatisfied that I paid the fee at the end of May thinking I may still need the unit a few weeks in to June (which I didn't need it since I secured an apartment) so I felt I should receive a credit because I did not have to use the unit for June. I moved my things out of the unit on May 31. No problem with the unit (it was great, thank you) but the practice of not refunding is not good. I'm a senior and did not have money to just give it away like that. I spoke to the manager who said there would be no refunds. Maybe you could help.

Anita J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phyills h.  |  Expérience générale 
Évaluation :
5

Though I’m a repeat customer this location is a first time I’ve used it

Deirdre A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN T.  |  Premières impressions 
Évaluation :
5

There whole staff is so nice and polite.

Ken G.  |  Premières impressions 
Évaluation :
4

Staff friendly and helpful but you need more! Line developed because only one staff person.

Leslie C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arneda W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marcia m.  |  Expérience générale 
Évaluation :
5

After visiting the landing store, Jessica who was very helpful and knew what I needed was not at her store she referred me to the Glenwood store. Ernie at the Glenwood store was very helpful.

SOFIA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G.  |  Expérience générale 
Évaluation :
3

When I got to the store to claim my reserved unit, each guest took a half hour to complete their order with the cashier, we were there over an hour just trying to claim our reserved 10x20x10 storage unit. Another person was there, waiting because the employees misplaced his keys! He was there linger than we were waiting for them to find them. Instead of getting 1 10x20x10 they told us after we checked in that we would be receiving two 10x10 units. We were expecting 1 10x20x10 like my reservation states. We needed the longer space because we are moving and needed a temporary place to keep large furniture and boxes that would have fit better in a single unit than two completely different, side-by-side units. Overall we were disappointed in our experience but the employees were kind.

Amanda W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gage W.  |  Expérience générale 
Évaluation :
5

Customer service via telephone and at the store was excellent and thorough.

diondrea t.  |  Premières impressions 
Évaluation :
5

The only issue I have is this location needs more workers their only working with a 2 man crew. They definitely need more associates working for them.

Meghan H.  |  Premières impressions 
Évaluation :
3

Lowered rating because I was assigned two units (1035 & 1041) that were being used by u-haul with no notification in the system. This caused great frustration, as I was using hired movers.

bessie l.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marisha C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leslie C.  |  Premières impressions 
Évaluation :
4

Very impressive the Mr. Craig Wilson team was more then exceptional! His staff at Glenwood Il, location was very intuitive, professional, informative and accommodating. They made a very difficult task simple and stress-free. Everyone I encountered was pleasant and offered assistance. This was my very first experience with uhaul and it won't be my last! Thank you again for an impressive great job Craig Wilson, Earnesto and the gentleman that took over Earnesto shift. Sorry I don't remember his name.

KEESHA S.  |  Premières impressions 
Évaluation :
2

Upon Arrival there was two people from another store in Indiana covering for someone else and they both were saying they can't do anything when it comes to storage. So they had a line of people waiting over 30 mins while they were trying to get a password for the system. Although the lady was trying and still got it done overall it was not professional but i understand things happen in storage all the time.

Ronisha S.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sydni G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marion S.  |  Expérience générale 
Évaluation :
1

Waited in like foreal almost an hour. Worker doesn't listen to anything you say.

Shamim B.  |  Premières impressions 
Évaluation :
5

This facility was great for my family and our belongings. Very clean, well lit, and friendly staff all make a huge difference.

Andrew J.  |  Expérience générale 
Évaluation :
4

I called to reserve a 10x10 unit , when I got there to move my stuff in, they didn't have any units that size available. I had to take 2 smaller units and wait until a 10x10 is available.

carl w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sanya H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L.  |  Expérience générale 
Évaluation :
5

Great service; clean and better than other u-Haul locations!

WILLIAM P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yosef P.  |  Premières impressions 
Évaluation :
5

Great experience with everything

james j.  |  Expérience générale 
Évaluation :
4

My move out date was 3-5-2021. Please correct in the system as I should not be charged for any dates beyond 3-5-2021.

kayla b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lagwaudia J.  |  Premières impressions 
Évaluation :
5

The guy at the desk who helped me was very professional caring and helpful you need more people like him I don't remember his name sorry

kimberly S.  |  Premières impressions 
Évaluation :
5

very friendly staff, I came in one day to look and get pricing and I came back the next day to secure the unit.

Melissa C.  |  Premières impressions 
Évaluation :
5

The customer service was EXCELLENT. I truly appreciate Erik and Jwaun for their professionalism of going above and beyond to address my concerns and needs of my move, from beginning to end with the rental of a 15' truck to the rental of my 10'x10' storage unit, their service was flawless. Thank YOU So Much. Job Well Done!

LaWanna C B.  |  Premières impressions 
Évaluation :
5

I spoke with Mike on Friday and he told me all about the benefits of renting from U-Haul. I spoke with Erik and he showed me around the facility. I came back the next day and purchased the unit along with a lock. Erik was so professional and accommodating. I have to go back next Saturday to purchase a larger unit! Great, clean place, very satisfied.

Karen M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen M.  |  Premières impressions 
Évaluation :
4

Longer access hours would be helpful, especially on Sundays.

james b.  |  Premières impressions 
Évaluation :
5

Merci.

Cheryln R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edwin J.  |  Premières impressions 
Évaluation :
2

The staff, including general mgr Penny were not wearing masks. it’s only a global pandemic. thanks uhaul

joe l.  |  Premières impressions 
Évaluation :
4

I would have preferred a storage closet to the main entrance. I would recommend showing customers options for open storage units so you can select.

tiffany b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony M.  |  Premières impressions 
Évaluation :
5

The people Assist me with everything I need

corey c.  |  Premières impressions 
Évaluation :
4

Customer service handled all my questions with out hesitancy. I found the storage space to be reasonably priced convincing me to rent compartment. The only negative I have possibly is the availability

Charles M.  |  Premières impressions 
Évaluation :
5

Penny was amazing. She was very helpful and knowledgeable about all of products. She is truly a gem at Uhaul in glen wood,IL

Rebecca M.  |  Premières impressions 
Évaluation :
5

The customer service is stellar! They were a pleasure to work with during this bump in the road in my journey of life.

lisa h.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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