Évaluations des clients U-Haul Moving & Storage of Goodyear

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Goodyear

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MADALENE R. le

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Le client n'a pas laissé de commentaire.

Neil G. le

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Ensure parking blocks at storage loading dock are close enough to allow for truck rented to pull as close to unloading platform without large gaps but also as to not damage concrete unloading platform. I used a 10ft cube truck and parking blocks allowed me to pull close but still with at least a 2ft gap.

Stephanie S. le

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N/A

William V. le

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Not scam people with mileage!!

James W. le

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Le client n'a pas laissé de commentaire.

Jared W. le

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Wash the equipment. The trailer looked like it had been through several trips without being cleaned on the outside. There was spilled oil on the inside that i had to clean up.

Siobhan J. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

raquel O. le

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My 24/7 access to the truck was not available as promised. I called dispatch and was on hold for 30 minutes! Luckily an employee came in to work before business hours and I was able to catch him so that he could help me . Alex has been the only good thing about my experience .

Robert S. le

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I have used this location several times over the past year and each experience has been overwhelmingly positive. A big thanks to the General Manager and his staff.

Richard A. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Very very dissatisfied when i returned the truck with alot more fuel than i started with and did NOT receive a credit. The people working at that time said it was a store manager policy to NOT refund customers if they bring a truck back with more fuel than they were suppossed to. Ive dealt with uhaul and other rental truck companies many times in the past and always have been given a credit if i had more fuel in the tank than suppossed to. Hopeing the store manager sees this and fixes the problem, i do alot of business with this location.

LAWRENCE B. le

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Great place

Kathie W. le

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Le client n'a pas laissé de commentaire.

Kiawna A. le

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The truck was old, falling apart. The door did not close.so on the freeway I was scared.

teresa L. le

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It would be nice if they told me that I had to hook up my owe car to the car trailer.

Edward D. le

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Le client n'a pas laissé de commentaire.

Ron E. le

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Look forward to doing business with you again

David G. le

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Give the ciustomer a quick briefing and walk around of truck instead of just handing them a key and saying your truck is over there somewhere.

FRANCINE W. le

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Your pretty much perfect, just the way you are!

Jeff T. le

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I arrived and was unable to locate the truck number provided by the mobile check in. I went inside after following the worker who parked it to get the keys. I spend the next 5-7 minutes waiting on the clerk to find the keys. Getting into the truck it was disgusting and nasty. It smelled like someone urinated in the truck. Driving on the highway for 3 miles the ac went out, intermittently blowing cold and hot. The right side suspension it rattling and banging when hitting bumps. I drove just over 80 some miles and get told I drove 91 miles. I will not use that location in the future and advise other to stay away!!

Philip L D. le

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Le client n'a pas laissé de commentaire.

Jo Anna J. le

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Le client n'a pas laissé de commentaire.

William G. le

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Super clean facility is well maintained. Super helpful employees with great customer service skills

Jimmy M. le

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Need to explain contract!

Paul W. le

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Le client n'a pas laissé de commentaire.

Omar L. le

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Le client n'a pas laissé de commentaire.

William G. le

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Very clean facility

Mark V. le

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Le client n'a pas laissé de commentaire.

DJ F. le

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Act like the employees didn't really care about the customers there was more into doing whatever they were doing. Just doing their job if that.

Brett B. le

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Everything was great.

Pedro F. le

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Excellent

Gary D. le

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Great service! We arranged 4 our units long distance. Due 2 availability we had 2 reserve multiple units. Upon arrival,we asked if any bigger units had become available:yes & they chnged it no prob!

Rashell B. le

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Le client n'a pas laissé de commentaire.

DAVID M. le

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Le client n'a pas laissé de commentaire.

Xavier C. le

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Le client n'a pas laissé de commentaire.

david V. le

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Staff was very helpful with drop off and with notifying of 1 month storage availability with the rental.

Kevin D. le

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Le client n'a pas laissé de commentaire.

Joe J. le

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Le client n'a pas laissé de commentaire.

nicholas M. le

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Great service and friendly staff. I highly recommend this facility.

Yasmin R. le

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Le client n'a pas laissé de commentaire.

Tim F. le

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U-haul employees were great. A customer blocked the driveway a long time and made rude gestures to me. You shouldn’t have mad violent people like that driving your trucks. It’s a road rage liability.

kimie s. le

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Manny and the crew are very AMF I mean very professional. I’ve been using this facility for years and Goodyear Citrus is by far the best. I will definitely be recommending to everyone

CARRIE V. le

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Everyone was very helpful

kaitlyn s. le

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It was hard to speak to the Goodyear, AZ location on the specific policies that the 'Call Answering Service" representatives were unable to answer. Sales Reps in person were FANTASTIC though

Rhonda F. le

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Manager was quick, efficient, knowledgeable, and friendly.

Rene H. le

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Overall, I’d recommend this facility. Clean, safe, and easy to use.

charles m. le

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Very friendly staff. Manager took a few moments to trouble shoot and fix a wiring issue for my trailer lights at no charge. Definitely recommend their services to anyone!

lourdes m. le

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Very happy with the service

Ron E. le

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Everyone that worked there was every helpful, and look forward to Working with them in the furture.

john j. le

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Great service. Friendly and helpful staff.

brianna w. le

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I know you don’t want people living in the storage units but you need vending machines or water available for people. It’s 113 outside and we ran out of water.

Mary F. le

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Steele was our customer service rep. He was very knowledgeable and had great people skills. He made our visit very pleasant.

Ron R. le

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on time and very responsive.

Piotr S. le

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Very helpful and kind people to work with

alice c. le

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Everyone was very helpful at U-Haul & Storage place, I would highly recommend this storage to anyone over the others, Thank you, Alice Chambless from Tonopah, AZ

Sherin C. le

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Unauthorized charges, customer service is lacking and many mistakes. I drove out of my way to go to this location and my was it a mistake. Next time, I e'll use the location closest to me.

Rudolph J. le

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Great facility and great staff

earnest n. le

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Great Place

dennis w. le

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Thanks

jason l. le

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Great customer service, friendly and helpful employees.

Craig G. le

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Manny, Alex and all staff members were true professionals!!!! Thanks for making our move to AZ awesome! !!

Quentin K. le

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Great location and people

Michelle H. le

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later hours in evening during hot summer would be nice.

AMANDA J. le

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Everyone was very nice, professional and understanding.

Lori h. le

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I will recommend UHaul storage to everyone.

Brandon B. le

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Staff is very polite and patient, property is clean. Highly recommended.

Kayla W. le

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There was an issue with my final bill, but you guys took care of it. And good service!

Denis B. le

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Great service from all staff.

ginny k. le

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Great facility every accommodating.

abby m. le

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Everyone was lovely and the facility is exceptionally clean.

George H. le

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Very helpful and courteous

callcut p. le

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The only thing I didn’t like was the size of the units. I had a 1 bedroom apt with no furniture and had to rent a 2 bedroom unit and hire someone to stack boxes or stand on a ladder and do it myself.

Ron T. le

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Could use another elevator.

James B. le

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Manny was great!!

Shelly S. le

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You need my employees to help your customers. After 1 year of renting a unit and trucks, I felt the employees were overworked and couldn’t give good customer service because there wasnt enough help

Anna G. le

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Great customer service

james r. le

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If I needed help with lifting or loading someone was always there to lend a hand!

Lee D. le

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Thank you Manny and Sylvia for all your help you made the final part of my move easy. Your kindness is appreciated. And Alex for putting my uboxes in a position that made it easier to unload.

Craig G. le

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Alex and the crew were awesome!!!

Angie O. le

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The staff was very friendly and very helpful Excellent job

Tami R. le

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They are always very friendly there. The storage facility is always clean and easy to get to my storage unit. Plenty of carts available to move my stuff in or out.

john g. le

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Great service for folks from all over...right when we need a little space😇

carol l. le

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The service that we have had in both locations of U-Haul has been absolutely excellent

don m. le

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Great service all around.

Fred P. le

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Manny Garcia runs a well oiled facility. Great employees

Heidi N. le

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Staff was super friendly and helpful. Acknowledged me as soon as I walked in the door. Building is super clean and the climate control building is nice and cool.

Barbie K. le

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None

CAROL F. le

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Staff are very helpful.

brian L. le

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Customer service was so lacking we decided to remove our items from the storage and move it a few miles away to a competitor. I filled out a complaint last month which was ignored.

Johnnie M. le

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Staff was knowledgeable and friendly

dean m. le

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Great Location...

LOUISE L. le

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Very happy with this facility

GAIL l. le

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The facility is very efficiently ran.

Cathy S. le

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Extremely helpful, and very friendly, we can't say enough good things! Thank you at a very stressful moving time! So glad we chose this moving and storage!

rosangla t. le

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Very friendly people, clean units.

wendell s. le

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My only complaint would be,rent increase ever year, like clock work,do to circumstances I had to store my belongings for a long period of time and times being what the are and money be tight it hurt.

don m. le

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Great service...everything explained well

Tami R. le

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The gentleman who checked me in was very nice. He signed me in and we took care of all the paperwork right away. It probably took no more than 15 minutes for the process.

william m. le

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Great customer service

Quentin K. le

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Fast and friendly service

marguerite g. le

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U_U Everything deserves a blue star, The office people were very helpfull , I would tell family and friends how great it is to go to U_HAUL STORAGE

Joyce D. le

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Pleasant experience even with moving.

Nathan B. le

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Great location

Spencer H. le

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Great facility! Very helpful employees! Outstanding customer service! With reasonable prices! Awesome experience and would recommend to anyone looking for storage or moving!

william s. le

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Very knowledgeable young men and very helpful!!

Teresa O. le

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Thank you

Robert G. le

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The staff was friendly and helpful.

michelle s. le

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Clean well lit safe nice storage facility. Has a cool area for donated stuff that you dont want anymore. I belive goes to goodwill.

Joshua G. le

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Excellent service everytime.

ricardo r. le

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People were very helpful and very understanding and very nice

Stephan S. le

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My locker met my needs and beyond. Super clean facility and secure. I highly recommend this facility.

Joshua M. le

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Whoever rung us up. I believe it was the supervisor did a awesome job. Please give him a raise or something. My wife and I have renter a uhaul storage unit before and he is by far the best employee

janis w. le

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The truck rental was easy. I transported 2 U-boxes, the first box the employee did not check the lights on the trailer, The lights were not working.

Rio B. le

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Facility is very new and very clean. I like the layout and security. All the personnel were knowledgeable and helpful. Much better experience than I have had with Extra Space in the last 20 years.

John G. le

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Need better communation on how your promotion works for free storeage. I had employees tell me two different versions. Manager of faculty would not return calll back.

Forclosure solutions, inc C. le

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The entire rental experience was thorough, the personnel polite and respectful, and the storage unit and the entire facility was clean and inviting.

richaed t. le

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Thank you Manny at U-haul Moving & Storage of Goodyear. You and employees have been very helpful and kind with all my storage needs, truck and trailer needs. Peter Tessensohn

KATHLEEN S. le

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every employee exhibited excellent customer service I felt completely attended to and all of my needs were met and my concerns addressed

Dennis S. le

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Recommend

amanda c. le

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We never had any complaints. It is always spotless and the staff is friendly. My only complaint is there isn’t a easily accessible trash bin and dumpster you can pay to use is never available for use.

Larry D. le

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Staff was friendly and prompt.

kelsey l. le

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Excellent service and facility.

opal h. le

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The Storage facility is well maintained and secure, the storage facility is klean and provides all necessary moving Equipment Thanks

diana m. le

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Staff is friendly and helpful. Facility is always clean. Convenient location.

peter c. le

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Nice facility. Always clean.

MARY K. le

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They were very helpful

LaShawn R. le

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Excellent facility and great staff.

Leon S. le

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always clean would say hard to get to loading docks with a trailer car haulers are to close to docks and can't back in correctly

Nick T. le

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Great facility, super friendly

Christopher B. le

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Good experience.

Sybil A. le

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I was very sad that i had to throw my king size mattress as well as my son's mattress away due to having urine and pets blackpallets on them being in the storage unit. Bags of blanket were distorted.

Nick T. le

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Couldn’t be more friendly

alberto f. le

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For almost two years of storage unit used, we always felt like family there! Everyone was helpful and friendly!

joseph y. le

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No problems. Frontline employees and the general manager at the site were always personable. Customer service was great, even if busy with another customer, you always got a greeting. Says a lot!

Tim B. le

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I thought it was OK

Kenneth W. le

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thank you

sharon b. le

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.

Martin G. le

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I wish I would’ve use this storage facility for all my storage needs. Other storage facilities don’t provide the security and protection your valuables need.

DAVID T. le

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Great facility close to freeway. Easy interior access will rent here again if the need arises.

larry p. le

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Great experience with staff and facility. Used storage and trailer rental without any issues. Would recommend!

Nick W. le

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Great job by Manny and his entire team. Professional, quick check in/out, storage area was spotless. Appreciate the friendly service.

Linda S. le

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when i rented the space i wasn't told that if you stopped using your space in the that you do not get your pro rated $ back. I paid rent on the 4th and cleared out my space on the 6th - it's BS that

Jeffrey R. le

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We have used this storage facility twice, and it is always clean, cool, easy to access, and secure. Staff is friendly and helpful.

jenette h. le

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I appreciated the fast and convenient service I was given during my time renting. Never any issues.

lynn p. le

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Great employees, service and location.

KEVIN S. le

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Manny was very helpful.

Christoper D. le

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The entire team at this location displayed professionalism and were very helpful..

MARC S. le

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Always clean, helpful staff when needed, easy loading and unloading with extra carts to assist

Alma F. le

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Great facility, Great services. My only complaint is that the storage unit located outside have a way of getting a lot of dirt inside them. I guess it could have been because of the monsoon.

william l. le

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Great

Gerald B. le

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poor business decision to not pro rate the storage usage. People close on new homes at unexpected days and need to move out. We would have had to pay the full rate for 1 day of use

Chris M. le

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Great staff, just wish the entire lot was asphalt rather than having gravel in front of my unit.

Kenneth J. le

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Great customer service

Ramiro P. le

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Available tools and resources were convenient for an easy move in and move out experience.

Kenneth J. le

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Excellent customer service and cleanliness..

DEBORAH C. le

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Moved out because rate was raised less than 60 days after move-in.

Tracy H. le

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Great service friendly helpful

Alexander C. le

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The property was clean and well maintained. easy access everytime I visited. thank you.

Gerald B. le

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Very helpful staff and unit was accessible whenever I needed to use it.

Wendy H. le

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What a relief not having my unit ransacked and items stolen like my last experience with UHaul self-storage. Much better facility than the one at 67th Avenue and Bell Road.

manuel g. le

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Manny Garcia was very helpful and acommadating.

KONRAD D. le

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Clean and easy access!

Kimberly W. le

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It would be nice if you prorated fee's when you get your stuff out of storage early. Staff was very friendly and helpful. I would rent here again if I needed services.

Rebecca M. le

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Great staff.

harrison b. le

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Nothing but good service. Thanks guys.

rory m. le

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The only hiccup I had was when I got a new debit card.i wasnt notified about a missed payment.

mailinda S. le

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N/A

Richard B. le

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Just wish that there was a way staff could access a unit if a customer forgot/lost their key to the lock provided they are in could standing and able to properly identify themselves

Eric G. le

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I recommend adjusting to earlier or later facility hours

robyn a. le

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Staff was great, it was pretty busy so we had to wait a while to get checked out. Would be good to have a few more people to help them out. Overall everything was great.

Jonathan B. le

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My wife and I used this Uhaul storage to store things while our house was being built. We got so lucky to have a uhaul so close!! Staff was super helpful. Will definitely be coming back!

Ashley H. le

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Everything was great!

DAVID Y. le

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Super clean. Staff efficient and helpful. Great experience.

Andrea P. le

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Fast and easy! Will use services again!

christine p. le

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Great service!

ANDREA F. le

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My movers were harassed by management about leaving perfectly good conditioned furniture behind for others to take because we no longer had the space in our smaller household.

Judith O. le

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The only issue I had was it took a couple months to initiate direct withdrawal and I kept receiving notices that I was late. They did credit my late fee back though and corrected. Overall great place.

brandie s. le

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none