Customer Reviews for U-Haul Moving & Storage of Grand Junction

Évaluation :

4

outside service was excellent....the inside paperwork and payment operation could have used more help to speed things on their way, but generally everything was pretty efficient.

Évaluation :

5

We've rented several times now and are always treated kindly and out the door quickly. Merci.

Évaluation :

1

After I had already dropped off the trailer I was sent a new address to bring it to, I have a screen recording showing both messages with different drop off locations as I was pretty shocked and didn't want to be blamed. I called customer support to explain and they said they would mark it as delivered. Two days later I got a call from the location saying it wasn't there, I explained to her what had happened and she said she would "go verify". In other words she never checked because I was called 3 minutes later to say she had found it. I will not be using U-Haul again, I honestly didn't even want to take the time to write these reviews as it seems like a waste of my time and energy since the staff obviously isn't worried about our experience at these locations but maybe this will help prevent the same thing happening to someone else in the future.

Évaluation :

2

Very rude customer service

Évaluation :

5

Everyone was polite and helpful, and I left very happy with my trailer hitch.

Évaluation :

5

Well done

Évaluation :

5

We had a really good experience. This Uhaul location was very efficient. Everything was ready. The employees were experienced and friendly. Don't like that you advertise a truck for $19,95 and then don't say how much mileage you charge on your trucks. Misleading.

Évaluation :

5

Great job!! Thank you

Évaluation :

5

Customer service is Great. Don't change anything.

Évaluation :

3

Came to put a couch in my storage and couldn't get in . The old managers phone number was on the door , not the new one . So I called the 800 number and they gave me the new manager phone number , I left a message on his voice mail and he has yet to call me back . It's been over 24 hours . The original sales person was wonderful though

Évaluation :

5

Very nice person

Évaluation :

5

Easy to reserve, great trailer, friendly customer service!

Évaluation :

4

The online share program functions poorly. It is not easy and even worse dropping the truck off. It doesn't tell you where you're suppose to put the key or anything. I am good with technology and this was not easy. It's not intuitive and there is no truck drop off feature.

Évaluation :

5

The associate that checked in my rental was very friendly.

Évaluation :

4

Don't like the check in process its over the top litigious and requires I use my phone and upload id which I dont prefer. Ended up going inside and working with an employee. Besides the online check in was problematic as well. Otherwise the employees were great!

Évaluation :

5

Nice pickup to drive! Smooth and loved the automated tailgate

Évaluation :

5

They did a great job

Évaluation :

5

I love this location. Super clean store, clean and well maintained vehicles, GREAT customer service. Perfect Location.

Évaluation :

5

The instrument cluster lights didn't work and sometimes the transmission shifter would go in fine then while driving it would pop out then smack back in.

Évaluation :

5

Merci

Évaluation :

4

Have the person at the desk use the right reservation instead of a different individual.

Évaluation :

5

The trailer was kinda old but did really well. Would for sure use again, and reccomended this service center.

Évaluation :

5

People were awesome but made no sense when a 3/4 f250 can't or isn't allowed to pull a trailer that is rented but a Toyota tacoma is that policy or rule or whatever is the absolute most ridiculous thing I have ever heard especially since the Toyota was automatic and the f250 is a 4 speed Manuel

Évaluation :

5

Excellent service. The lady who helped me was fantastic!

Évaluation :

5

Very helpful and friendly staff.

Évaluation :

4

Clean it with a power washer and some water no soap needed just spray in back had horse shit or some kind of substance on deck of trailer

Évaluation :

5

Let the customer that called in about the mileage fee.

Évaluation :

5

The staff was friendly and helpful.

Évaluation :

5

Great! Friendly staff! Thank you!

Évaluation :

5

They carry everything you could need for moving. Great customer service, friendly personal.

Évaluation :

3

Inside staff was very friendly and helpful. Outside staff made a comment about us not being able to pull the trailer because he wouldn't tell us where he needed us to go, so we were figuring that out.

Évaluation :

5

Thank you so much

Évaluation :

3

Getting a dolly into the inside units is a pain in the a$$ The ramps inside and out have ledges that make it extremely difficult.

Évaluation :

5

Very friendly and helpful

Évaluation :

5

They were able to get us a truck for the same day for an emergency to move a medical bed to a foster home for a disabled child.

Évaluation :

5

nothing. my call was anwered promptly and trailer reserved. Upon arrival, staff were fast efficient and I was on my way rapidly. Return of equipment was equally fast and efficient.

Évaluation :

5

Rapide et sympathique

Évaluation :

1

The owner was incredibly and needlessly disrespectful and rude. Interacting with him was awful and unpleasant, and I would recommend everyone avoid this location. I have used many times the location at 2809 North (just further down the road from this location) and had great experiences. The location I was familiar with didn't have any of the sized truck I needed, that is why I regretfully used this horrible alternate location.

Évaluation :

5

Good service

Évaluation :

1

The u-haul smelled like cattle & the people have me wrong information which lead to extra fees that I now owe...

Évaluation :

3

I was just given the keys and told it was out there. Felt she should have walked me out there and help me find the truck.

Évaluation :

4

Drop your per mile rate would be nice, 0,79/mile is a bit much...

Évaluation :

5

Wonderful staff!

Évaluation :

5

Great customer service, I can't thank yall enough!! Merry Christmas!!!

Évaluation :

5

None. Great people and quick check in.

Évaluation :

5

Great service. Staff very helpful and kind. A+++++

Évaluation :

4

N.D.

Évaluation :

3

The employees were friendly however it seemed like one issue after another. The closing on my house was change after I reserved the truck so I cancelled that. Then I did a walk in it took forever because of the cancellation. When we went to get gas in it the gas cap wouldn't come off talked to someone through chat that made it sound like I had never removed a gas cap before. Ended up having to have the roadside assistance out they had to break the gas cap to remove it. I had rented the truck for two days and at the end of the night I was getting a call that the truck was so back the day I rented it at noon. I didn't even get it till after 11. Last when I went to take it back it was telling them I was at the wrong destination so the return took longer than needed as well.

Évaluation :

4

Include more information on the website as to what is needed for the electrical conection

Évaluation :

5

You did a great job.

Évaluation :

4

Had a tail light out that they let me drive away with.

Évaluation :

5

Helpful and

Évaluation :

4

Indoor storage units clean and well kept.

Évaluation :

5

Very pleased with all your help

Évaluation :

4

Larry is not the friendliest person I've ever met. I think he forgets who the customer is

Évaluation :

2

I had mice feces all over my stuff and half of it was ruined

Évaluation :

4

?

Évaluation :

2

Don't lose your key and use your own bolt cutters to cut off. I caused no damage I am a licensed contractor in Colorado and if hiring a lock smith is what they wanted who's to say I don't locksmith can locksmith or insured with a higher level of insurance than a locksmith. I'd say below average because the manager Lonny need a brake check in customer service and learn to get all his information straight before calling someone a lier.

Évaluation :

5

Probably one of the most courteous and friendly storage units I've ever been to in my life. Customer service is number one down there you can tell

Évaluation :

5

It was a good unit and facility

Évaluation :

5

Very clean and professional environment! Merci.

Évaluation :

4

the only down side was i reserved a unit at a specific facility online and it placed me at a different uhaul facility a couple miles away. the staff was very nice and friendly and helpful.

Évaluation :

5

Thank you for everything

Évaluation :

5

Excellent staff and service. Thank you! Recommend for all your storage and moving supplies.

Évaluation :

5

The dark haired woman who helped me was wonderful! Everything was ready, clean, and super easy.... I should have rented here ages ago!

Évaluation :

1

Very rude and poor customer service. I was getting phone calls and messages asking me when I was moving into my paid for unit. I called to explain my situation and was told I needed to move into it before someone else did...? Who moves their stuff into strange units and it should show as rented in their system so it shouldn't be rented twice...? It's "employee owned" apparently but I was told they would continue to harass me until I moved in. I closed my unit...I have enough going on in life then to be harrassed by some crazies at some storage place over my paid for unit. I bet they get real rude and aggressive with you if you're a day late but to be harrassed over a unit that is paid up is BS. Never doing business with this location ever again

Évaluation :

5

We all seem to move at some point in our lives. UHaul is always the dependable go to.

Évaluation :

4

Other than the long waits in line with seemingly no one around to help expedite things it was a good experience. An awful personal experience for me, but UHaul did a fine job.

Évaluation :

5

Long did a wonderful job taking care of my experience here . Rhanks so much

Évaluation :

2

Signs clearly indicate 24hr access but faculty closes at 5:00pm. Truly unbelievable

Évaluation :

1

The facility advertised access to the unit until 10pm. I showed up at 7 pm last night and couldn't get in. Multiple other people stopped by in the 2 hours I was waiting and they were also upset they couldn't get in. I need to drop things off at 7 tonight and the office told me I wouldnt be able to get in and there is nothing they can do. I have had my money scammed away and am a full time college student and full time worker. I have to sleep in my car until I can get my money back from the man that scammed me. I will not be able to sleep in my car and will have no place to sleep tonight unless I can put my things in the storage unit. I would never have gotten the unit from u haul if they had informed me the hours werent as advertised. The staff told me there is nothing the can do.

Évaluation :

3

I have one complaint. I move from one state to another. Rented a uhaul and a storage unit. When we got to the destination to unpack the uhaul, the storage we rented was not available. They only had one other storage available for 50 more. So we had no choice but to get it. They would discount the storage unit to the reserved price which I thought was bad business. It was reserved and they should have honored the price. Luckily they had 1 larger unit. Not sure what we we have done if they had no units.

Évaluation :

5

The staff at U-Haul was awesome.

Évaluation :

5

It went very well. Everyone was nice and the storage unit was cleaned before entry. Merci.

Évaluation :

4

the only coment is that is to expensive for the size

Évaluation :

5

great overall experience

Évaluation :

5

I will definitely be utilizing secure storage units with Uhaul for my future moving needs. This made the whole experience so much easier and less stressful.

Évaluation :

3

On more than one occasion I encountered homeless persons hanging out at the UHaul location where I have rented 2 storage units. Not only were they hanging out outside the UHaul storage units, they were going in and out of a unit in which it seemed that multiple males were living in the unit. All of which makes me extremely uncomfortable to continue to rent my units for multiple reasons. First, I usually visit my units alone bringing safety to the fore front of my concern. Secondly, the risk factor of theft and fire.

Évaluation :

5

The facility was well maintained and the staff was very helpful. They were there to answer all my questions and provided assistance when needed.

Évaluation :

5

the entire crew was very helpful & patient - thank you!

Évaluation :

2

Because Every time I went to my unit my boxes were wet on top. The ruined some pictures that I have no way of replacing.

Évaluation :

4

Access to storage was very good. There were dead bugs all over inside though. JHopefully live bugs will not get into our things. Jennifer was very helpful and assisted us in whatever we needed. No complaints.

Évaluation :

2

I reserved a unit online for longs park facility with 24 hour access, but when I went to office to get set up I was told there were no 10x10 units available at that location. I had to take one in a different location that was in doors. I don't understand why it even lets you make a reservation if you're not going to be guaranteed the unit.

Évaluation :

1

I was given one storage unit, only to find it was already occupied. When I went to the office to sort it out, the staff member was exceptionally rude because it was "close to closing." He gave a another unit, across town, that turned out to also already be occupied. At that point, the office was closed and I had to find alternative storage because I didn't have time to wait until morning because I had to be out of my house by the next day.

Évaluation :

5

Lonnie and his crew were so very friendly and helpful!

Évaluation :

1

Certain Staff are very rude to customers to the point they walk out and go elsewhere. I have rented equipment and storage units many times at this facility through the years and every time there has always been rude unaccommodating staff at some point through the process. I will not use this UHaul facility ever again.

Évaluation :

5

Piece of Pie, Easy as Cake.

Évaluation :

5

I feel very secure having my items in the storage unit.

Évaluation :

5

I entered my code and the keypad said hello Rebecca so I knew I did it right but the alarm still went off when I lifted the door.

Évaluation :

4

staff always available and willing to help.

Évaluation :

5

This U haul store is very friendly. Had a lot of patience with me. Customer service was great and fast. The rates were great. And very understanding when I had to pick the truck up later . So very convenient . Thank You I would recommend this store to everyone.

Évaluation :

2

The customer service was never on par, in the whole time we rented from them. Was never able to get an answer to any questions by employees. We would always need to speak with a manager and the manager was never available and rarely returned phone calls. Then was extremely rude when dealing with him at the counter.

Évaluation :

5

Helpful and friendly staff

Évaluation :

4

Good overall experience. 🙂

Évaluation :

1

My unit is inside office, no 24/,7 access, have to haul everything through office, did not get a free lock, and no 30days free with rental.

Évaluation :

5

Seamless experience start to finish. Staff are very helpful and accommodating. Facilities clean and well maintained. Definitely recommend.

Évaluation :

5

I think I upset the manager when I parked my vehicle and trailer but I needed to unload into the storage unit before I turned the trailer in. I had a storage reservation and needed to check in. He was very busy and did get a little irritated with me but everything turned out great....

Évaluation :

4

My rating for storage is excellent, but I was not please with my rental experience as I reserved a van, then was changed to a moving truck despite my protests. I ended up cancelling the reservation and finding another rental.

Évaluation :

5

Very friendly, helpful staff.

Évaluation :

1

Took 20 minutes to do the paperwork and my unit was full of empty boxes. Another 20 minutes of paperwork to get a unit miles away. Then I had to go back to the 1st place to return the trailer. It took 3,5 hours to get the wiring harness in the Springs. 10 minute job.

Évaluation :

5

From move in, to move out, and rental of uhaul, the employees here have always been amazing.

Évaluation :

5

Easy and quick service.

Évaluation :

5

Val was precise and efficient in setting-up my account.. I am very pleased with the clean facilities and the storage unit assigned to me (1023). Farley Inglis .

Évaluation :

5

Great!!!!!

Évaluation :

3

People there don't seem to know what they are doing. I would prefer to go to another store, not even U-Haul again. They screwed up my truck order, their card system is messed up, don't know codes.

Évaluation :

5

Great place to store your things.

Évaluation :

5

Easy peasy

Évaluation :

5

What perfect timing for a free month of storage!!! Thank you so much! It was easy and quick and very much appreciated!

Évaluation :

4

Staff and facilities well kept clean staff helpful and friendly. Professionnel

Évaluation :

5

The only things I would hope to happen would be for there to be a senior citizen discount and possibly discounted prices for loyal long term customers.

Évaluation :

5

I have had units at this location for many years and the staff have always been very good to me. I have known Vicki for many years and she is like family to me.

Évaluation :

1

Worst moving experience I've ever had. No one knows what they are talking about. No consistency between employees. They all have bad attitudes other than a single employee.

Évaluation :

4

The customer service was very pleasant. And very helpful. I will for sure come back again. Thank you again.

Évaluation :

3

The U-Box experience was good and convenient you just need to get your billing department fixed.

Évaluation :

5

Le meilleur

Évaluation :

5

Amy was great to work with. Very professional and helpful.

Évaluation :

5

The service was great when I moved in years ago. Years later, moving out was an easy process.

Évaluation :

5

Ce n'est rien

Évaluation :

5

Everyone was very nice and helpful

Évaluation :