Customer Reviews for U-Haul Moving & Storage of Grand Junction

Évaluation :

4

busy

Évaluation :

5

James saved my ass by pointing out my VW needed a dealer code to work the trailer lights.

Évaluation :

2

I reserved a pickup truck to do a little yard work. When I reserved the truck online, the quote said it would $30 total with the $20 rental fee and $10 for optional insurance. By the time I returned the truck (after driving a mere 25 miles total) it cost $60 all together. I could have hired a kid in the neighborhood to do the work for a fraction of that price. It's robbery and lying. They shouldn't say it's $20 to rent a truck when in reality it's closer to 50.

Évaluation :

4

Put a sign out front indicating the location of the drop box. The guy inside mopping got way too angry about me knocking on the window and asking where it was. He yelled and was in a rage. Simple solution:. Sign on the front window indicating where to drop the keys.

Évaluation :

5

great staff.

Évaluation :

5

Everyone was Great, Thanks for all the help.

Évaluation :

4

Was charged extra because I dropped of after hours and Uhaul website would not let me check truck in. Not happy about that.

Évaluation :

5

Nothing y'all are busy at thatlocation

Évaluation :

5

Been to this locations for previous moves and they always have the items needed to make your move a little less stressful.

Évaluation :

1

We arrived for our 26 foot Truck that had been scheduled for pick up a week in advance, and they didn't have one. Ended up with a 20 Foot Truck. Then we use the vehicle to haul 2 loads, use 13 miles, put in 2 gallons of gas to make sure we were at 1/4 tank and then returned. The next day I am charged $118... Stated we weren't at 1/4 tank so they charged a $30 fuel fee plus $33 in who knows what else gas charge... But agreed on the mileage we used.. Doesn't take a rocket scientist to know that we didn't use more then 2 gallons going 13 miles.. And all this after screwing us on our original reservation. Then when we call Lonnie or whoever is the manager was rude and unprofessional and told my boyfriend "Come put more gas in it then!" and hung up. When he went down there to talk to him, he wouldn't come out of the back and made some lady talk to my boyfriend for him as he told her stuff over a walkie talkie intercom thing to say. waste of time and money!!! Worst Customer Service I have ever received... Extremely unprofessional.. Just a Bunch of Money Hungry scammers!! Would not recommend to ANYONE!!!

Évaluation :

2

I had a two day auto transport and less than 24 hours after picking it up from the Ceder drive location the North Ave location called me wanting to know when I was going to drop it off. Made me feel rushed. So I hurried up and finished using it then took it to there location. Apon arriving, there was a truck getting propane filled and other vehicles blocking access to there yard. Also 6 costumers standing in line at the desk. So I parked the trailer on the other side of the building from there yard in a good place next to there building out of anybodys way, not blocking any roads or driveway and left. Then got charged a $20 after hours drop off fee. Even though I dropped off around noon while they were open. Not my fault there yard was blocked and they were backed up. I will not be doing business with this location again. Will not recommend this location to anyone

Évaluation :

5

All good no problems and very easy to check back in!

Évaluation :

5

Friendly, polite, efficient staff for both pick up and drop off.

Évaluation :

5

I was impressed by the professionalism and more importantly the friendliness and willingness to help make sure all was ok.

Évaluation :

4

Lonny was great to work with, really appreciated his help. Equipment was in good shape and easy to use. Thank you for a positive experience.

Évaluation :

4

Make sure there is toilet paper in the bathroom

Évaluation :

4

The patch job was a joke and unacceptable in my book there was lots of very sharp edges on the ceiling and in a 4x8 trailer your touching it. Cut the family multiple times.

Évaluation :

5

Walk out with the customer to the rental truck instead of just pointing to were it should be and doing a walk through to make sure everything is okay..... other than that everything else was great.

Évaluation :

5

Staff was very helpful, kind and respectful. Second time renting a trailer here would recommend for in town weekend projects.

Évaluation :

4

Not sure you need improvement. Pretty good experience all around.

Évaluation :

1

I am never using Uhaul again. I had a terrible experience and they were not helpful at all.

Évaluation :

3

Merci!

Évaluation :

4

I guess I would say I did not like the governor which was 75 mph. With that said, I understand why you have to do it.

Évaluation :

4

The guys were very nice...the whole process was very quick!

Évaluation :

5

The employees who checked me in and checked me out were kind and courteous, I appreciate that.

Évaluation :

5

When picking up a vehicle a few tips on it works, it. Where the gas tank is would be helpful to know and any other information a customer may need to know to operate the vehicle safely.

Évaluation :

4

Other than the long waits in line with seemingly no one around to help expedite things it was a good experience. An awful personal experience for me, but UHaul did a fine job.

Évaluation :

5

These guys are great. I have rented from this facility multiple times with no issues. Personnel always helpful and considerate to me. Merci!

Évaluation :

4

When checking in at the desk. The receptionist totally missed spelled my last name and did not even come close to spelling my first name. My phone number wasnt my phone number for the transaction so it was a bit difficult to return equipment and extend hrs of usage. But over all uhale employees were totally understanding and very helpful

Évaluation :

5

Staff was kind and process was direct. They had what I needed (small open utility trailer) with easy pick up and drop off.

Évaluation :

5

The car carrier that we rented isn't bad need of new ratchet straps holders that hold down the front tires they are very wore out.

Évaluation :

3

Retuning the trailer after hours, but within my 24hr rental period was a terrible experience. I could not get help front the phone or chat customer service contacts for at least 20 minutes. I sat in a dark area of the U-Haul lot trying to figure out if I would be okay to just leave the trailer there since the online checkin with the reservation number would not work.

Évaluation :

3

Truck had ice all over which I had to scrape beforehand. There was stuff in the cabin that I had to clean out before driving.

Évaluation :

5

Everything was fine & the employees were able to answer all my questions. Went well!

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Long did a wonderful job taking care of my experience here . Rhanks so much

Évaluation :

5

Make sure the hardware attached to the equipment is functional. The equipment overall was very good, just a few hiccups

Évaluation :

1

Upon pick up, I notified customer service of the disrespectful approach by the GM. I intend to follow up soon and close this issue out with U Haul Corporate

Évaluation :

2

Signs clearly indicate 24hr access but faculty closes at 5:00pm. Truly unbelievable

Évaluation :

1

The facility advertised access to the unit until 10pm. I showed up at 7 pm last night and couldn't get in. Multiple other people stopped by in the 2 hours I was waiting and they were also upset they couldn't get in. I need to drop things off at 7 tonight and the office told me I wouldnt be able to get in and there is nothing they can do. I have had my money scammed away and am a full time college student and full time worker. I have to sleep in my car until I can get my money back from the man that scammed me. I will not be able to sleep in my car and will have no place to sleep tonight unless I can put my things in the storage unit. I would never have gotten the unit from u haul if they had informed me the hours werent as advertised. The staff told me there is nothing the can do.

Évaluation :

5

Best ever!

Évaluation :

3

When I picked up the trailer I also rented a dolly and they forgot to put it in the truck so I had to drive back to get it.

Évaluation :

1

Equipment was fine, customer service was dog shit at best.

Évaluation :

5

Always a pleasure, easy and quick to rent from these guys.

Évaluation :

3

The woman who helped me was extremely rude and trying to put me down for my profession as a medical assistant? Lol. She also assisted another customer on a full check out while stopping what she was doing with me. Maybe she should focus more on doing her own job, than worrying about someone else's because she also didn't give me the keys so I had to stand there waiting for that as well.

Évaluation :

5

Larry was great!

Évaluation :

5

Great check in person at desk this morning 2-18-2022 7:15 am

Évaluation :

5

Merci encore!

Évaluation :

5

excellent service, quality newer van, quick electronic return

Évaluation :

3

I have one complaint. I move from one state to another. Rented a uhaul and a storage unit. When we got to the destination to unpack the uhaul, the storage we rented was not available. They only had one other storage available for 50 more. So we had no choice but to get it. They would discount the storage unit to the reserved price which I thought was bad business. It was reserved and they should have honored the price. Luckily they had 1 larger unit. Not sure what we we have done if they had no units.

Évaluation :

5

The staff at U-Haul was awesome.

Évaluation :

4

Good service. Good equipment.

Évaluation :

5

Larry will take care of your needs.

Évaluation :

5

It went very well. Everyone was nice and the storage unit was cleaned before entry. Merci.

Évaluation :

4

the only coment is that is to expensive for the size

Évaluation :

5

great overall experience

Évaluation :

5

I will definitely be utilizing secure storage units with Uhaul for my future moving needs. This made the whole experience so much easier and less stressful.

Évaluation :

3

On more than one occasion I encountered homeless persons hanging out at the UHaul location where I have rented 2 storage units. Not only were they hanging out outside the UHaul storage units, they were going in and out of a unit in which it seemed that multiple males were living in the unit. All of which makes me extremely uncomfortable to continue to rent my units for multiple reasons. First, I usually visit my units alone bringing safety to the fore front of my concern. Secondly, the risk factor of theft and fire.

Évaluation :

5

The facility was well maintained and the staff was very helpful. They were there to answer all my questions and provided assistance when needed.

Évaluation :

5

the entire crew was very helpful & patient - thank you!

Évaluation :

2

Because Every time I went to my unit my boxes were wet on top. The ruined some pictures that I have no way of replacing.

Évaluation :

4

Access to storage was very good. There were dead bugs all over inside though. JHopefully live bugs will not get into our things. Jennifer was very helpful and assisted us in whatever we needed. No complaints.

Évaluation :

2

I reserved a unit online for longs park facility with 24 hour access, but when I went to office to get set up I was told there were no 10x10 units available at that location. I had to take one in a different location that was in doors. I don't understand why it even lets you make a reservation if you're not going to be guaranteed the unit.

Évaluation :

1

I was given one storage unit, only to find it was already occupied. When I went to the office to sort it out, the staff member was exceptionally rude because it was "close to closing." He gave a another unit, across town, that turned out to also already be occupied. At that point, the office was closed and I had to find alternative storage because I didn't have time to wait until morning because I had to be out of my house by the next day.

Évaluation :

5

Lonnie and his crew were so very friendly and helpful!

Évaluation :

1

Certain Staff are very rude to customers to the point they walk out and go elsewhere. I have rented equipment and storage units many times at this facility through the years and every time there has always been rude unaccommodating staff at some point through the process. I will not use this UHaul facility ever again.

Évaluation :

5

Piece of Pie, Easy as Cake.

Évaluation :

5

I feel very secure having my items in the storage unit.

Évaluation :

5

I entered my code and the keypad said hello Rebecca so I knew I did it right but the alarm still went off when I lifted the door.

Évaluation :

4

staff always available and willing to help.

Évaluation :

5

This U haul store is very friendly. Had a lot of patience with me. Customer service was great and fast. The rates were great. And very understanding when I had to pick the truck up later . So very convenient . Thank You I would recommend this store to everyone.

Évaluation :

2

The customer service was never on par, in the whole time we rented from them. Was never able to get an answer to any questions by employees. We would always need to speak with a manager and the manager was never available and rarely returned phone calls. Then was extremely rude when dealing with him at the counter.

Évaluation :

5

Helpful and friendly staff

Évaluation :

4

Good overall experience. 🙂

Évaluation :

1

My unit is inside office, no 24/,7 access, have to haul everything through office, did not get a free lock, and no 30days free with rental.

Évaluation :

5

Seamless experience start to finish. Staff are very helpful and accommodating. Facilities clean and well maintained. Definitely recommend.

Évaluation :

5

I think I upset the manager when I parked my vehicle and trailer but I needed to unload into the storage unit before I turned the trailer in. I had a storage reservation and needed to check in. He was very busy and did get a little irritated with me but everything turned out great....

Évaluation :

4

My rating for storage is excellent, but I was not please with my rental experience as I reserved a van, then was changed to a moving truck despite my protests. I ended up cancelling the reservation and finding another rental.

Évaluation :

5

Very friendly, helpful staff.

Évaluation :

1

Took 20 minutes to do the paperwork and my unit was full of empty boxes. Another 20 minutes of paperwork to get a unit miles away. Then I had to go back to the 1st place to return the trailer. It took 3,5 hours to get the wiring harness in the Springs. 10 minute job.

Évaluation :

5

From move in, to move out, and rental of uhaul, the employees here have always been amazing.

Évaluation :

5

Easy and quick service.

Évaluation :

5

Val was precise and efficient in setting-up my account.. I am very pleased with the clean facilities and the storage unit assigned to me (1023). Farley Inglis .

Évaluation :

5

Great!!!!!

Évaluation :

3

People there don't seem to know what they are doing. I would prefer to go to another store, not even U-Haul again. They screwed up my truck order, their card system is messed up, don't know codes.

Évaluation :

5

Great place to store your things.

Évaluation :

5

Easy peasy

Évaluation :

5

What perfect timing for a free month of storage!!! Thank you so much! It was easy and quick and very much appreciated!

Évaluation :

4

Staff and facilities well kept clean staff helpful and friendly. Professionnel

Évaluation :

5

The only things I would hope to happen would be for there to be a senior citizen discount and possibly discounted prices for loyal long term customers.

Évaluation :

5

I have had units at this location for many years and the staff have always been very good to me. I have known Vicki for many years and she is like family to me.

Évaluation :

1

Worst moving experience I've ever had. No one knows what they are talking about. No consistency between employees. They all have bad attitudes other than a single employee.

Évaluation :

4

The customer service was very pleasant. And very helpful. I will for sure come back again. Thank you again.

Évaluation :

3

The U-Box experience was good and convenient you just need to get your billing department fixed.

Évaluation :

5

Le meilleur

Évaluation :

5

Amy was great to work with. Very professional and helpful.

Évaluation :

5

The service was great when I moved in years ago. Years later, moving out was an easy process.

Évaluation :

5

Ce n'est rien

Évaluation :

5

Everyone was very nice and helpful

Évaluation :

4

Good customer service

Évaluation :

5

Willing to please customer.

Évaluation :

5

Staff were efficient and courteous. It was a pleasant experience.

Évaluation :

5

👍🏼

Évaluation :

5

Access is allowed only during business hours, but the hours are very convenient. The staff goes above and beyond to help and serve you. Very friendly and answers all questions.

Évaluation :

5

Good people

Évaluation :

3

First unit we rented, leaked rain water on some of the items stored.

Évaluation :

5

Equipment was ready when scheduled. Easy access.

Évaluation :

5

Staff very helpful. I definitely will use U-Haul for my storage purposes

Évaluation :

1

Facility way 2 hot,not enough staff at the counter, hours are horrible, Phone calls put on hold for 15min, staff was always eager to leave and tell you what time they close, not worth the money!!!

Évaluation :

4

Efficient and helpful staff.

Évaluation :

4

Long waiting times and phone always answered by call center that does not know the local specifics.

Évaluation :

4

This a very busy business so the wait for service can take some time. You may want to consider increased staffing at peak hours.

Évaluation :

5

I would always go to UHaul in Grand Junction first, for all my moving and storage needs.

Évaluation :

5

The staff is very friendly and helpful. Very clean. Keep up the good work.

Évaluation :

4

Not enough people around to help. but great other wise!

Évaluation :

3

I had the worst expiriance with this uhaul facility and will not be going back. Found dead mice in my storage that werent there before and my stuff was only there a month Also The staff were rude.

Évaluation :

5

No complaints