Évaluations des clients U-Haul Moving & Storage of Grasonville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Grasonville

Cote générale :

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Joseph N. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Catherine J. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Michael M.
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Service was excellent and an easy customer experience. Thanks.

Chris O.
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Le client n'a pas laissé de commentaire.

TERESA F.
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Le client n'a pas laissé de commentaire.

THOMAS P.
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Everything was great! I would recommend and use this location again.

VICTOR S.
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Le client n'a pas laissé de commentaire.

KIM H.
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Le client n'a pas laissé de commentaire.

SHEILA H.
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Le client n'a pas laissé de commentaire.

Dave A.
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I had ordered an appliance dolly (we were moving two large refrigerators). When I got home and opened the truck, there was a (much smaller) utility dolly. This meant I had to ask additional help at both ends of our move to load/unload the truck, extending the time of the move by nearly an hour. No one let me know the appliance dolly was not being provided. Very disappointing.

Ron M.
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Le client n'a pas laissé de commentaire.

Michelle S. | Expérience générale |
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Bobbi was always very professional and helpful. She always had a smile on her face. I had stuff stored there for a year and a half. Never had problems and when I need something Bobbi was always there to help. Highly recommend U Haul storage for any storage needs.

Daryl S.
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Staff was exceptional. My reservation was messed up at my original location. UHaul was able to find the same rental at this location. Whne I got there they had no record of the changed reservation, but with a phone call all was straightened out.

Gail R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Richard Z.
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Have a trailer where is supposed to be not 45 miles one way away. Especially when you reserve 2 weeks in advance. This is corporate fault.

travis B.
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Le client n'a pas laissé de commentaire.

ROBERT E.
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Le client n'a pas laissé de commentaire.

Keith B.
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If you order from a certain location they should charge you from that location and not the inconvenience location that you've been transferred to as far as mileage. But other then that an nice overall experience.

Sharon G. | Premières impressions |
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Bobbi did a great job and showed me how everything worked with the keys and the unit. It’s been a good experience and she does an excellent job.

ARTHUR S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

MARIA M.
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Always our go to U Haul location. They are very knowledgeable and helpful. Just down right a great location.

clifton S.
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I do not have any recommendations for improvement. The customer care had met & exceeded expectations.

Susan B.
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Staff are courteous, knowledgeable and helpful. Painless process. Was totally satisfied.

GARY R.
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Le client n'a pas laissé de commentaire.

Loretta H.
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The customer service reps were all very friendly and helpful!

TIMOTHY M.
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Great service and smooth pick-up and drop-off! Thanks for everything!

MARISA G.
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Le client n'a pas laissé de commentaire.

Monica M.
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The ladies at UHaul have been wonderful to work with, starting with helping me load packing boxes into my car, getting me two Pods I could load at my own pace, having the Pods delivered to my new address, sending two people to unpack the Pods, and finally crediting me for my unused boxes. I hate moving but these ladies made it as easy as possible. Many thanks from a very satisfied customer in Maryland.

RICHARD C.
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online reservation and providing information was very helpful to minimize in store wait time

MORGANELIZABETH S.
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Equipment was not cleaned and the morning lady that helped us was very rude

JOHN W.
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Le client n'a pas laissé de commentaire.

BRENT M.
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The check in and out process was easy and the staff was helpful and friendly.

David R.
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Did an after hours drop off. The website guides you through the process. worked great. had to hunt for the key drop off though

VERNON H.
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Le client n'a pas laissé de commentaire.

David M.
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Excellent service with a smile!

STONE M.
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Le client n'a pas laissé de commentaire.

JAMES K.
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Le client n'a pas laissé de commentaire.

DAVID S.
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Great experience

RILEY B.
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Le client n'a pas laissé de commentaire.

RODNEY D.
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Le client n'a pas laissé de commentaire.

Andrew J.
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Le client n'a pas laissé de commentaire.

THEODORE H.
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Tried to overcharge

ANTHONYM T.
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Le client n'a pas laissé de commentaire.

ANTHONY M.
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Excellent prompt service!

LINETTE T.
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The manager Bobbie is incredible. Always respectable and knowledgeable. What an asset!! She is constantly busy working !!! Thank you for hiring such a great, knowledgeable, nice person... always a pleasure.. the business is always well kept and easy to get my items I need.

TIMOTHY L.
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Le client n'a pas laissé de commentaire.

DANIEL B.
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Le client n'a pas laissé de commentaire.

william M.
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Le client n'a pas laissé de commentaire.

Brandon C.
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One thing, could think about offering discounts for returning customers...Keep do what you're doing. The customer service,quality and rates are fine.

John O.
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Le client n'a pas laissé de commentaire.

Alan B.
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Le client n'a pas laissé de commentaire.

Shaun S.
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Very friendly staff - she helped us park the trailer & welcomed us to the area. Highly recommend & im sure we will be back!

CRAIG D.
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Le client n'a pas laissé de commentaire.

Debbie B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Mary C.
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The auto transport needs maintenance. The ratchet straps need to be greased. Too hard to operate. One was jammed, and I had to take it to a close uhaul location to get it fixed.

Stuart H.
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The office door is on the front of the building although there is a door adjacent to the truck and trailer parking area. A small sign indicating to use front entrance may help with any confusion.

Curt N. | Expérience générale |
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Le client n'a pas laissé de commentaire.

allen L.
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Le client n'a pas laissé de commentaire.

tim M.
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Le client n'a pas laissé de commentaire.

nathan T.
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Le client n'a pas laissé de commentaire.

CLARENCE P.
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Excellent customer service!!!

Tyler S.
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The mobile check in did not tell me where the box lock boxes were located at which was a little confusing

Sharon S.
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Le client n'a pas laissé de commentaire.

Gregory H.
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The truck was clean and ran fine however it was old and rundown. The steering was messed up and the front wheel wobbled some.

David H.
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The Young man who helped us was polite and did his JOB!!

Loren V.
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The 10' truck was pretty bone jarring driving on I-695. So if anything can be done to improve the shock absorbing characteristics it would be a plus. Note I was told by the check-in attendant this was normal for this vehicle especially when empty. Wow!

HILARY H.
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Great equipment - clean, well maintained. Customer service was friendly and helpful. Would use this location again.

AUSTIN C.
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Le client n'a pas laissé de commentaire.

MICHAEL S.
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Nothing

Scott T.
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Le client n'a pas laissé de commentaire.

Mitchell S.
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Le client n'a pas laissé de commentaire.

Victor S.
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Le client n'a pas laissé de commentaire.

Thaddeus R B.
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Le client n'a pas laissé de commentaire.

MICHAEL P.
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Great unit which served its purpose with no trouble. Staff was great in getting me in and out quickly.

Susan D.
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easy check in and out, friendly staff

PAULETTE J.
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Le client n'a pas laissé de commentaire.

Robert G.
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Le client n'a pas laissé de commentaire.

Robert S.
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Nothing, it was perfect.

Valerie R.
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Have more UHaul employees like Samantha. She was courteous, helpful, professional, enthusiastic, and very concerned about insuring customers were satisfied. Additionally, her use of PPE, physical distancing, and use of hand sanitizer really went a long way to make us feel safe.

Don B. | Premières impressions |
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Bobbi was extremely helpful, efficient and accommodating. Made the process easy and efficient for us-in and out-making my move just a little bit easier. Thank you to the Grasonville Uhaul!

Jeffrey H.
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Le client n'a pas laissé de commentaire.

Ryan H.
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Le client n'a pas laissé de commentaire.

Reginald F.
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Le client n'a pas laissé de commentaire.

Joseph G.
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Le client n'a pas laissé de commentaire.

MICHAEL P.
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Great service and reasonable prices

PATRICIA A.
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Le client n'a pas laissé de commentaire.

Peter G.
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Le client n'a pas laissé de commentaire.

Mark T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

KIMBERLY C.
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U-haul wanted me to pre-check, but the website kept coming up with an error. I had to go into the store and do the whole process and then they couldn't tell me at the time of pick up where I was supposed to return the truck.

Catherine P.
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Le client n'a pas laissé de commentaire.

John W.
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Le client n'a pas laissé de commentaire.

Michael S.
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Out of all my rental interactions with U-Haul locations, this by far was the best that anyone could have experienced! I believe it was Roberta that met me as I pulled up to the facility, which has never happened before at any U-Haul. She was very professional and had a great attitude despite the amount of rentals she had that morning. She definitely went above and beyond to fit me in that morning as my schedule changed and I would need my rental that morning instead of the afternoon. I will only be renting from her facility from now on. U-Haul should take note on her professionalism, knowledge, and most of all her kindness!

Tim M.
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Le client n'a pas laissé de commentaire.

NICHOLAS H.
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I attempted to use the 24/7 online pickup option but the online check-in experience was horrible. I uploaded my license photos and alternate driver photos the day before, but when I went to check in it was like it never happened. The check-in process asked for license photos three times. The live chat agent gave up and disconnected me halfway through the procedure. We will never use the online check-in feature again. When I turned to the agent inside the building for help she was extremely helpful and patient. She was able to take over and complete the check-in process efficiently. After everything was done she came back outside to check on us while we were getting ourselves ready to go. She was the only agent we saw and she did an excellent job.

Ashley G.
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we were told to inspect the vehicle, but not the car transport. It wasn't until we were loading the car on that we noticed one of the straps that goes over the tire was broken.

Oronzo P.
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Le client n'a pas laissé de commentaire.

Jeffery S.
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I DOUBT I WILL EVER RECCOMEND U HAUL OR USE UHAUL IN THE FUTURE.

John V.
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Great and courteous service

George B.
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I prereserved online. I arrived at preferred pick up zone, Chesapeake Outdoor Structure ten minutes before my scheduled time at 0800. No fault of his, but he had no idea i was coming. He was kind enough to check my reservation number. We find out there is a trailer waiting fir me at Grasonville. Grasonville is 45 minutes out if my way, vs 5 minutes at the Chestertown location. I planned my schedule to get through NYC during off traffic and to arrive at my daughters at a certain time. At the least i could have been notified before going to your Chestertown site that there was no trailer at my requested location and that i would have to travel 45 minutes to get it. The chestertown and grasonville reps were very courteous. I dont blame them but i am very dissatisfied that the computer system or someone failed to notify me the trailer was not where i expected it

concetti C.
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Le client n'a pas laissé de commentaire.

Shawn s. | Expérience générale |
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Bobbi was so helpful and accommodating!

carmen B.
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Le client n'a pas laissé de commentaire.

JAMES C. | Expérience générale |
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Convenient temporary storage for items moved out of our home while it was listed for sale and then easily retrieved for move day. Also great source for moving supplies while we packed.

Kevin W.
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Service was fast and efficient. Pre-check-in got us in and out in ~10 minutes.

Thomas C.
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Le client n'a pas laissé de commentaire.

Semper N. | Expérience générale |
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Great service and immaculate areas.

Kathryn C.
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Le client n'a pas laissé de commentaire.

Maria S.
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In the last 2 weeks i have dealt with 3+ uhaul locations. All we're helpful and friendly.

David H.
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Lady unhooked the trailer,wished me safe day.

Andria S.
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Place was awesome

James K.
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Le client n'a pas laissé de commentaire.

Juan H.
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Thanks

justine K.
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Le client n'a pas laissé de commentaire.

pat s. | Expérience générale |
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Great solution for our needs.

Chris A. | Expérience générale |
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Was there for 7 months and staff was always available and friendly as well as knowledgeable. If I ever need a storage unit again I will be back here.

robert f. | Online Move In |
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This was the easiest arrangement that I have ever had! I did not meet or talk with a single person during the process.So easy. Facility is clean and temperature controlled. Easy in and out.

linda b. | Premières impressions |
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The staff member we spoke with was very pleasant and professional

Sean N. | Expérience générale |
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The storage facility was clean and well-maintained. The website is very user-friendly with regard to making your payments and completing the move-out process.

John W. | Expérience générale |
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Great facility, very well maintained.

nino r. | Expérience générale |
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Our experience with U-HAUL storage was very good from the beginning when we started looking at our options for storing our household goods until we were ready to remove our items from storage. Thanks

PAULA H. | Expérience générale |
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Thanks so much for helping us out, we always got great service from Bobbie and her staff, always called us when we had a question, highly recommend them to everyone!! Again thanks for a eryrhing!

Robin M. | Premières impressions |
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Very helpful during a stressful time. Made arrangements to get packed property from movers delivered to new storage unit smoothly.

pat s. | Premières impressions |
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Very easy, professional service. Area is open and accessible while apparently safe. “Move-in” experience was seamless.

Lillian M. | Expérience générale |
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An excellent experience.

Brigid S. | Premières impressions |
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Great experience!

Kathren L. | Expérience générale |
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The facilities and the service was fantastic and exactly what we needed. We are new to the area and felt welcomed and taken care of. Fantastic facility and staff.

Michelle S. | Premières impressions |
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Bobbi was so nice ,and professional during my time of renting a storage unit at U-Haul . She went the extra mile to help me. I wish all places had great customer service like Bobbi gave to me.

Tom F. | Expérience générale |
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Excellent all around, I was very happy with my experience at U-haul storage.

Matthew B. | Expérience générale |
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Everyone was friendly and accommodating. I appreciated the cold water we were offered when we were unloading the truck into the storage unit. I would highly recommend this location.

Realty N. | Expérience générale |
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A well organized and clean storage facility, at great prices. It provided me with the peace of mind I needed for my extra stuff.

Susan K. | Premières impressions |
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Outstanding customer service at this location, best part of the entire trip

Alvin Z. | Premières impressions |
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Customer service very helpful for all I need for my move. Could not ask for anyone better

Steven M. | Premières impressions |
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Roberta is absolutely the best a real asset to your company. Best regards, Steve

STEVEN C. | Expérience générale |
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The manager at this particular store(Roberta) was not helpful at all and when i spoke to her she was extremely rude to me and several other customers i had spoken to.

LINDA M. | Expérience générale |
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I have been very impressed with this particular facility. From the cleanliness, lighting, climate, I couldn’t have picked a better place. Bobbi is an awesome manager and always helpful/friendly.

Jeffrey S. | Expérience générale |
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Conditioned air is the best feature of this storage space. Never any mildew.

THOMAS W. | Expérience générale |
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Really clean place, very polite and helpful staff. It is expensive to store stuff, my lesson learned is get rid of your excess stuff, don't store it. If you have to, this is the place to go.

Paula H. | Expérience générale |
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We have always been very satisfied with Uhaul storage staff, helpful with every aspect of these business!! Our family still use the storage store ,always recommend them when ppl are looking for help!!

BILL H. | Expérience générale |
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Wished they had kept the RV/Boat area available.

CHESTER REGIONAL RESEARCH A. | Expérience générale |
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Alot of quality for the cost. Very clean, modern, high tech. Assistance always available and friendly

Daniel R. | Expérience générale |
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Great place.

THOMAS P. | Expérience générale |
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Great facility.

Raymond m. | Réservation |
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Very clean facility, air conditioned, secure

Michael & Kathy P. | Expérience générale |
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Always got A-1 service from Bobbie Sue. Couldn't have asked for better service or help in renting storage units and renting trailers and trucks. We give her and your facility an A+

DAVID M. | Expérience générale |
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Service was great only thing i would change is make the outside lots 4 ft wider. Thanks

Non reviews have been submitted for this location.

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