Woman working the front desk was not friendly. Was charged more than the estimate. Paper said there was 3/4 of a tank but it was really 5/8 of a tank. We were charged extra at the end of the trip due to this. Truck was very very loud and uncomfortable for such a long trip. Many things could be improved.Victoria D.
Customer Reviews for U-Haul Moving & Storage of Grasonville
Pour nous contacter
Grasonville, MD 21638
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 4h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.Kenneth B.
Le client n'a pas laissé de commentaire.Richard H.
Le client n'a pas laissé de commentaire.Daniel R.
Very convenient drop off. Much newer location than most. Easy access to Rt 50 (near Kent Narrows). Pleasant personnel to work with.RICHARD D.
Remind them to inspect and take pictures when returing vehicle after hours. before dropping keys in drop box and that the questionaire can be a little lengthy.Tanya R.
Le client n'a pas laissé de commentaire.VICTORIA R. | Expérience générale
Le client n'a pas laissé de commentaire.John S.
everything good.William P.
Le client n'a pas laissé de commentaire.PETER A.
Le client n'a pas laissé de commentaire.Chuck B.
Le client n'a pas laissé de commentaire.NETTIE S. | Expérience générale
Le client n'a pas laissé de commentaire.William P.
Bonnie (?) is always ready for your reservation.Gerard B.
Le client n'a pas laissé de commentaire.JOHN B. | Expérience générale
Le client n'a pas laissé de commentaire.Lori D.
Bobbie is the best customer service representative. Always kind and helpful!Cathy P.
Bobbie is Always friendly and efficient. Always willing to help with booking and go way above and beyond. She knows customer service!!! Kudos to her!!Linette T.
Le client n'a pas laissé de commentaire.Cindy T. | Premières impressions
Everything was good. Smooth processGlenn P.
Le client n'a pas laissé de commentaire.Brandon C.
Le client n'a pas laissé de commentaire.Sean D.
Loved the representative at store. However, i ended up paying $50 more than my reservation because the truck i reserved, was not at location. The truck i used was much bigger but was clean except the check engine light came on within 5 miles of store.Maureen O.
Le client n'a pas laissé de commentaire.Bryan W.
Very clean, well maintained property, and a temperature regulated unit was perfect for what I needed.KENNETH B. | Expérience générale
Thanks again From Roderick for Boat 🚤 Storage And I might be back I left because of High in crease It went From $69 per month to $89 per month just for Parking Would come back today for my Original $69 Thanks and God BlessRODERICK W. | Expérience générale
There were no furniture dollies available even though I had added one to my reservation.David F.
Le client n'a pas laissé de commentaire.Lance L.
When got to the location, they did not have internet so i could not get the truck i had reserved and had to get only a smaller truck making me do several more trips back and forth to complete dmy moveAlan K.
Le client n'a pas laissé de commentaire.james S.
Le client n'a pas laissé de commentaire.John M. | Online Move In
Le client n'a pas laissé de commentaire.PAUL L. | Premières impressions
The employee is so great. She keeps that location running. Excellent service.Beth H. | Premières impressions
The staff at the Grasonville location really go out of their way to help customers. GREAT experience - THANK w !!David S. | Expérience générale
Le client n'a pas laissé de commentaire.Justin P. | Expérience générale
Awesome people. Made the process very easy.Justin P.
Great place, great service, safe and easy to access!Lisa M. | Expérience générale
Bobby was outstanding and the storage facility was very cleanJohn M. | Premières impressions
No improvement necessary. The UHaul agent on site worked with us to resolve a number of issues. All done with a 'smile' and genuine happiness to assist us. Thank you!!!!Robert S.
Le client n'a pas laissé de commentaire.Steven C. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel R.
Le client n'a pas laissé de commentaire.Tom M.
Le client n'a pas laissé de commentaire.JAKE W.
Le client n'a pas laissé de commentaire.Robin S.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Douglas W.
Quick & easy on-line reservation. Service representative at this location very knowledgeable, efficient and pleasant.Jay M.
This location never disappoints! Always friendly and very helpful.Georgeanne P.
Le client n'a pas laissé de commentaire.Deborah D.
This was not my original return point, but the woman working there was able to accommodate me and save me a trip for the next day.William T.
As usual the best service-Bobbie goes above and beyond. She finds me a truck every time I call. Very much appreciated!!!she is a keeper!!Linette T.
Le client n'a pas laissé de commentaire.Kim K.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Vickie Q.
Great customer service!Ronald M.
Le client n'a pas laissé de commentaire.Nicole G.
Everything was fine.William C.
Have used this location several times and it's always been great. Great selection of supplies as well.Jeffrey I.
Le client n'a pas laissé de commentaire.Wendy H. | Expérience générale
Bobbie was outstanding, very helpful and always courteous!Kendrick N.
Le client n'a pas laissé de commentaire.Becky B.
Le client n'a pas laissé de commentaire.Robert L.
I think the truck may have been brand new, or at least, only used a few times. Nicest rental truck I've ever had. Service at this location is always accurate and helpfulBrian H.
My overall experience was excellent and the lady they checked me out deserves a raise.DEANA P. | Expérience générale
Wonderful thanks for your help.KENNETH V.
Hire a new person! Not only was the person rude as she ignored me for 20 minutes to stock the shelves, but she called me and yelled at me to tell me I had misreported the gas in the truck (which was not the case).Jean I.
$1/mile is absolutely insane, and everyone is tired of companies price gouging customers in general, but ESPECIALLY in an economic recession.Kelsye M.
Getting in and out of the rental facility was easy, quick, and efficient.Patrick M.
Le client n'a pas laissé de commentaire.Evie B.
Le client n'a pas laissé de commentaire.STEVEN A.
Le client n'a pas laissé de commentaire.Violet P.
Self return app is terrible. Won't allow the user to upload photos, even when connected to WiFi. Chat assistance was no better. Chat was closed three times with no responsesGregg D.
Le client n'a pas laissé de commentaire.David P.
The gas gage that was quoted on checking wasn't correct. I toke a picture of gas gage before leaving the parking lot and showed it to them upon returning and they Stull surcharges me for gas after he said he would take care of it.Kevin P.
It was a very simple process. I love using this location!Leah G.
Le client n'a pas laissé de commentaire.Sharon M.
Le client n'a pas laissé de commentaire.Thomas W.
Bobbie is the most helpful and nice person and helps in anyway she can with moving materials and what size vehicle and storage unit. We have dealt with Bobbie many times and never a bad experience. I wish more customer service people were like her.Cathy P.
Le client n'a pas laissé de commentaire.Douglas H.
Le client n'a pas laissé de commentaire.Laura C.
Le client n'a pas laissé de commentaire.MICHAEL W.
The truck had major issues but no fault to the location.todd H.
Le client n'a pas laissé de commentaire.James B. | Premières impressions
Le client n'a pas laissé de commentaire.todd H.
As long as Bobby is running the show at this location, you don't need to make any changes!KEITH F.
Entrance is too hard to locateDavid E.
Fast service the staff very friendly and helpful easy processLIDERMAN T.
Le client n'a pas laissé de commentaire.DIANNE D. | Expérience générale
Very easy! Friendly service. All was explained. No surprises. Excellent!!!Christopher D.
Le client n'a pas laissé de commentaire.anthony O.
Absolutely great experience! Bobbie was there for check out and a guy from Salisbury was there when I returned- very pleasant!!!Linette T.
Le client n'a pas laissé de commentaire.KRISTIN A. | Expérience générale
Nothing- always above and beyond!!Linette T.
Le client n'a pas laissé de commentaire.LARRY B. | Expérience générale
The staff is so helpful and friendly. It is a pleasure doing business here.Linda K.
Le client n'a pas laissé de commentaire.Jay M.
Le client n'a pas laissé de commentaire.SAMPSON S.
The CSR was very professional, courteous & knowledgable. Bobbi was a pleasure to deal with. My unit & entire faciluty was well maintained. I would recommend them to anyone.DEBORAH W.
Le client n'a pas laissé de commentaire.Catherine J. | Expérience générale
Le client n'a pas laissé de commentaire.John S.
Just keep doing what you're doing.DAVID H.
The customer service representative was very helpful and friendly. She even checked on me as I was putting my items into the storage unit.DEANA P. | Premières impressions
Le client n'a pas laissé de commentaire.RONALD M.
Alway a great experience when I rent from this location.WILLIAM M.
Le client n'a pas laissé de commentaire.ANNAPOLIS GROUP, LTD. A. | Premières impressions
Le client n'a pas laissé de commentaire.Jay B.
The top right corner was leaking. But we managedBreanna M.
I rented 2 furniture movers online when I showed up she stated they did not have any. These were required for what I was moving, and I would not be able to move without them. I noticed 2 in the area of the office and asked about them. She stated they were for purchase only, and could not be rented. I ended up having to purchase 1 after she refunded my charge.brian S.
Quick and efficient.MICHAEL G.
The lady behind the counter was excellent. My reason for not a Excellent rating over all, is due to the fact there was No Furniture Pads or Dollys. Unacceptable. I rented from a larger facility for just that reason.JEFFERY S.
Le client n'a pas laissé de commentaire.JOHN L.
Le client n'a pas laissé de commentaire.CYNTHIA D.
I had a great experience!! The woman that helped me was friendly and professional. Will definitely use this location again!SHARON F.
Le client n'a pas laissé de commentaire.Candace F. | Expérience générale
Le client n'a pas laissé de commentaire.ASHLEIGH J. | Expérience générale
Le client n'a pas laissé de commentaire.KELVIN W.
I don't like the fact that I was charged a gas fee when I filled the truck back up to 1/4 of a tank. How the heck would someone be able to determine 1/8 of a tank? That is what I was told. The gauge doesn't read that way.Jason S.
Keep doing what you are doing~JONATHAN P.
Le client n'a pas laissé de commentaire.Raymond S.
Le client n'a pas laissé de commentaire.William H.
Le client n'a pas laissé de commentaire.CHRISTOPHER G.
Really hard to find people that truly want to serve customers in any trade or service â€¦â€¦this lady Bobbie is fantastic and truly goes the extra mile â€¦.what breathe of fresh air â€¦.. without her it is just a store front â€¦..with her there it's a local biz that I'll go to every time I need a UHAUL â€¦ Pleasure to call in and work with Bobbieâ€¦. A person who really cares!ROBERT M.
A wonderful person- miss Bobbie was with our rental. Very professional and kind. Merci.GAVIN R.
Le client n'a pas laissé de commentaire.Brian G. | Premières impressions
Le client n'a pas laissé de commentaire.WILLIAM H. | Expérience générale
It was not explained to me about signing into both of the access panels.michelle H. | Online Move In
Very terrific as long as I don't have to use "u haul.com" That's very difficult to use................ larryLAWRENCE R. | Premières impressions
The facility was very clean and the office staff was always helpful.Lisa R. | Expérience générale
Bobbi is terrific, and so is the new lady!!Shannon P. | Expérience générale
Le client n'a pas laissé de commentaire.Michael B. | Expérience générale
Le client n'a pas laissé de commentaire.mike d. | Expérience générale
Bobbie was incredible!! She was always helpful whenever we went to our unit.. poor thing is always working!! Such a great attitude, pleasant, so proud of her job.. whoever owns this Uhaul storage should be thrilled that she works for them.. love seeing an employee care about there job!!! Merci.Linette T. | Expérience générale
Le client n'a pas laissé de commentaire.Julie B. | Expérience générale
I really appreciate uhaul in Grasonville Maryland, very clean and very good service and very nice people 👍PRISCILLA M. | Expérience générale
Every aspect of my experience was superb. I needed a storage unit for a few weeks, and the staff was extremely helpful getting me set up, since I was out of the area at the time that I contacted them. Merci.Patricia C. | Expérience générale
Staff is very helpful and friendly anytime we had questions or needed help. Excellent facility and service.Celeste S. | Expérience générale
Le client n'a pas laissé de commentaire.Colleen S. | Expérience générale
Le client n'a pas laissé de commentaire.Michael G. | Expérience générale
Le client n'a pas laissé de commentaire.Paul W. | Premières impressions
Merci.Patricia C. | Premières impressions
Le client n'a pas laissé de commentaire.ERIC W. | Premières impressions
I know it's business but in my opinion an extra charge for 24hr access could slide and I know you may have many reasons why not too. Ijskenneth c. | Premières impressions
Le client n'a pas laissé de commentaire.Tom S. | Premières impressions
I can't tell you how impressed I was with this location and Roberta. She provided superior customer service and was always very pleasant and helpful whenever I needed her. I stored with this location for more than 3 years. I knew it was the place that I wanted my "stuff" to be stored in due to the security, climate control, and most importantly the cleanliness and its first impression Roberta made with me. On top of that the facility maintained that same beautiful "just cleaned" look throughout the entire time I rented my unit. Upon emptying out all of my "stuff", everything was in the exact same condition as it was when I put it in there more than 3 years prior. Anyone thinking about renting here should have great peace of mind that their belongings will be well protected!Mary H. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERTA A. | Expérience générale
The fact I left out of the storage unit two weeks early and did not get my refund did not sit well with me what a rip off I won’t be this place againTheresa G. | Expérience générale
Ms. Bobby the owner is THE BEST!!!!!!!!!!TROY W. | Expérience générale
I found the manager to be not very helpful or friendly. It was like she couldn't be bothered and I was an inconvenience to her. The rest of the employees were very nice and helpful. I checked out because my rates changed twice in a year. When I left they didn't give me a prorated rate for the partial month. I think this is bad business practice - especially during these trying times.Jeff F. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph N. | Premières impressions
Le client n'a pas laissé de commentaire.Catherine J. | Premières impressions
Bobbi was always very professional and helpful. She always had a smile on her face. I had stuff stored there for a year and a half. Never had problems and when I need something Bobbi was always there to help. Highly recommend U Haul storage for any storage needs.Michelle S. | Expérience générale
Le client n'a pas laissé de commentaire.Gail R. | Expérience générale
Bobbi did a great job and showed me how everything worked with the keys and the unit. It's been a good experience and she does an excellent job.Sharon G. | Premières impressions
Le client n'a pas laissé de commentaire.ARTHUR S. | Expérience générale
Le client n'a pas laissé de commentaire.Debbie B. | Expérience générale
Le client n'a pas laissé de commentaire.Curt N. | Expérience générale
Bobbi was extremely helpful, efficient and accommodating. Made the process easy and efficient for us-in and out-making my move just a little bit easier. Thank you to the Grasonville Uhaul!Don B. | Premières impressions
Le client n'a pas laissé de commentaire.Mark T. | Expérience générale
Bobbi was so helpful and accommodating!Shawn s. | Expérience générale
Convenient temporary storage for items moved out of our home while it was listed for sale and then easily retrieved for move day. Also great source for moving supplies while we packed.JAMES C. | Expérience générale
Great service and immaculate areas.Semper N. | Expérience générale
Great solution for our needs.pat s. | Expérience générale
Was there for 7 months and staff was always available and friendly as well as knowledgeable. If I ever need a storage unit again I will be back here.Chris A. | Expérience générale
This was the easiest arrangement that I have ever had! I did not meet or talk with a single person during the process.So easy. Facility is clean and temperature controlled. Easy in and out.robert f. | Online Move In
The staff member we spoke with was very pleasant and professionallinda b. | Premières impressions
The storage facility was clean and well-maintained. The website is very user-friendly with regard to making your payments and completing the move-out process.Sean N. | Expérience générale
Great facility, very well maintained.John W. | Expérience générale
Our experience with U-HAUL storage was very good from the beginning when we started looking at our options for storing our household goods until we were ready to remove our items from storage. Thanksnino r. | Expérience générale
Thanks so much for helping us out, we always got great service from Bobbie and her staff, always called us when we had a question, highly recommend them to everyone!! Again thanks for a eryrhing!PAULA H. | Expérience générale
Very helpful during a stressful time. Made arrangements to get packed property from movers delivered to new storage unit smoothly.Robin M. | Premières impressions
Very easy, professional service. Area is open and accessible while apparently safe. "Move-in" experience was seamless.pat s. | Premières impressions
An excellent experience.Lillian M. | Expérience générale
Great experience!Brigid S. | Premières impressions
The facilities and the service was fantastic and exactly what we needed. We are new to the area and felt welcomed and taken care of. Fantastic facility and staff.Kathren L. | Expérience générale
Bobbi was so nice ,and professional during my time of renting a storage unit at U-Haul . She went the extra mile to help me. I wish all places had great customer service like Bobbi gave to me.Michelle S. | Premières impressions
Excellent all around, I was very happy with my experience at U-haul storage.Tom F. | Expérience générale
Everyone was friendly and accommodating. I appreciated the cold water we were offered when we were unloading the truck into the storage unit. I would highly recommend this location.Matthew B. | Expérience générale
A well organized and clean storage facility, at great prices. It provided me with the peace of mind I needed for my extra stuff.Realty N. | Expérience générale
Outstanding customer service at this location, best part of the entire tripSusan K. | Premières impressions
Customer service very helpful for all I need for my move. Could not ask for anyone betterAlvin Z. | Premières impressions
Roberta is absolutely the best a real asset to your company. Best regards, SteveSteven M. | Premières impressions
The manager at this particular store(Roberta) was not helpful at all and when i spoke to her she was extremely rude to me and several other customers i had spoken to.STEVEN C. | Expérience générale
I have been very impressed with this particular facility. From the cleanliness, lighting, climate, I couldn't have picked a better place. Bobbi is an awesome manager and always helpful/friendly.LINDA M. | Expérience générale
Conditioned air is the best feature of this storage space. Never any mildew.Jeffrey S. | Expérience générale
Really clean place, very polite and helpful staff. It is expensive to store stuff, my lesson learned is get rid of your excess stuff, don't store it. If you have to, this is the place to go.THOMAS W. | Expérience générale
We have always been very satisfied with Uhaul storage staff, helpful with every aspect of these business!! Our family still use the storage store ,always recommend them when ppl are looking for help!!Paula H. | Expérience générale
Wished they had kept the RV/Boat area available.BILL H. | Expérience générale
Alot of quality for the cost. Very clean, modern, high tech. Assistance always available and friendlyCHESTER REGIONAL RESEARCH A. | Expérience générale
Great place.Daniel R. | Expérience générale
Great facility.THOMAS P. | Expérience générale
Very clean facility, air conditioned, secureRaymond m. | Réservation
Always got A-1 service from Bobbie Sue. Couldn't have asked for better service or help in renting storage units and renting trailers and trucks. We give her and your facility an A+Michael & Kathy P. | Expérience générale
Service was great only thing i would change is make the outside lots 4 ft wider. ThanksDAVID M. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!
Nous offrons la plus grande sélection de l'industrie!