Évaluations des clients U-Haul Moving & Storage of Grayslake

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Grayslake

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Jose A. le

Évaluation :

The staff person came out to meet me and was polite and professional.

Virginia R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Felix S. le

Évaluation :

Le client n'a pas laissé de commentaire.

John H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeff F. le

Évaluation :

I arrived 30 min before opening as did couple others. A guy pulls in at opening time, parks in handicap spot and walks in ahead of us and they wait on him first even though they are informed. Also did express check in and still had to go through all the photocopying and credit card etc as if we didn't even have a reservation let alone did express check in. (Should have been able to walk in show ID and hook up trailer as all info was already in computer)

Michael A. le

Évaluation :

No issues at all. Excellent customer service. Storage units were clean. Very good choice of rentals and moving supplies in stock to choose from. Everything you need to move and store is here.

Lydia A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Glenn W. le

Évaluation :

Dan, the General Manager, was very helpful for my truck rental. All went smoothly.

Emilio P. le

Évaluation :

If a specific time is scheduled for a customer, Any wait time past an understandable, sometimes foreseeable delay, & no longer than a reasonable 10 minutes should be avoided. Customers will always appreciate a heads up.

Janice Z. le

Évaluation :

They are always so nice and helpful!!

Robert B. le

Évaluation :

Le client n'a pas laissé de commentaire.

robin J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Penny E. le

Évaluation :

Le client n'a pas laissé de commentaire.

William K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Eric W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Harold G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Glenn W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kevin B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tracy R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Majella M. le

Évaluation :

Excellent customer service. Every time I spoke to someone At UHaul they were very courteous and answered all my questions. Keep up the good work. Thanks!!

Harold G. le

Évaluation :

I can't think of anything else that you can do because everything I needed was there. Plenty of trucks and vans to rent. We were in and out in no time. The staff is very helpful and so nice. Thank you for a great experience. I will be back. ??

Saulius K. le

Évaluation :

Change manager and all office

Lawrence S. le

Évaluation :

Have some sort of a waiting area. There is no customer seating for customers to wait. And give the guy some help. One guy working is not enough. It’s not safe.

Michael B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dennis B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alan J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kurt Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Susan F. le

Évaluation :

Everything was great! We liked the hours at this location because we preferred in-person pick up and return but having the option to use the app was very helpful since it gave us greater flexibility in case something didn't go as planned with the move.

Mark H. le

Évaluation :

I was lied to about the usage of the truck. The wait wa over 45 mins to pick up the truck. I was asked for general purposes a time to get the truck back. I said i didn't know so the guy threw a time out there and said he has to enger something, but we just had to get the truck back on full tank. Our move took a longer because we were waiting on help coming from Indiana. When i returned the truck the guy took the keys checked out truck and ssid everything was ok. Next day noticed i was charged for 2 day rental. That's fucked up. Truck was returned by 5:20 something, I am so fucking pissed at U-haul. I have rented from here many times. Not sure i would use it again. Unfair to be charged double

pablo P. le

Évaluation :

I rent the truck for 2 hours approx. and they charged two days. I had put more gas that I used based on mpg consumption and I was charged for the gas.

Richard B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan R. le

Évaluation :

Have more trucks kinda ridiculous such a big location and no trucks for over a week.

ARTHUR H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas M. le

Évaluation :

Best Uhaul location I have ever dealt with. Manager is outstanding and staff extremely customer focused.

Holly M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brian R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patricia C. le

Évaluation :

The staff was very helpful. The unit was clean and easily accessible.

ERIC T. le

Évaluation :

While the location and access hours were very convenient; it was not secure. The fence surrounding the storage lockers had two openings which were accessible to anyone. The staff was not courteous.

Jonathan R. le

Évaluation :

Only thing I can think of is the ramp on the truck was really difficult to put away and to pull out all the way

Douglas B. le

Évaluation :

When I arrived at your location to receive my truck I had to wait 3 hours to get a truck because the truck I reserved was not there. Bad business

Louis H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sheryl W. le

Évaluation :

There were 2 gates that remained opened for anyone to walk into on the west side of the property.

Susan K. le

Évaluation :

Was very satisfied with the overall experience...Climate controlled environment kept my boxes well maintained. Very clean environment.

Howard R. le

Évaluation :

Great experience.

Patti C. le

Évaluation :

Great service. Very reasonably priced.

Lynette P. le

Évaluation :

Renting the storage unit was an easy and painless experience. I will be using this facility for storage again, renting trucks and purchasing moving and packing materials that make life much easier!

geraldo d. le

Évaluation :

Great customer service!! Clean cars, clean spaces!!

Jennifer D. le

Évaluation :

I wish the code system was explained better, only for entry or do we need to use it when we leave (only for entry). Facility is clean & while seeing a rodent trap was not odd, how is it changed?

Ricky S. le

Évaluation :

Great customer service fast service

ROBIN P. le

Évaluation :

the guys were nice and patient as I changed my mind about the size.

JONATHAN N. le

Évaluation :

When I registered for my Uhal account I was registered twice and asked to make payments on both. When I canceled the payments it took them 3 tries to cancel and they almost charged me another month.

JONATHAN V. le

Évaluation :

The staff and manager help been great!

Richard P. le

Évaluation :

I would like to see how consistent the services are before providing the highest level of grading to excellent...

Robert S. le

Évaluation :

I had trouble with the mobile app, but the manager on site was able to help me and get me on my way.

RENEE V. le

Évaluation :

Beautiful facility

Diane D. le

Évaluation :

Very quick, efficient and friendly. This is my second experience with this location and they both were wonderful!

Ronald M. le

Évaluation :

Fast friendly service love the free storage with truck rental

beate t. le

Évaluation :

very friendly and professional. the manager was extremely helpful and showed me right away everything. very clean and organized!

kimberly b. le

Évaluation :

I went into the store to check in. The rep told me he didn't know the system so I left. then called me a few hours later to call and tell if I didn't fill out my paperwork id loose my reservation.

cindy w. le

Évaluation :

I ordered online, but was having trouble with that. Adam jumped right in and saved the day! Thank you!

sharon b. le

Évaluation :

This facility exceeded my expectation. It was much better than facilities I had used before

Bill F. le

Évaluation :

Staff could be friendlier especially those working up front.

robert n. le

Évaluation :

one person services office snd outside area resulting in 10-20 min wait times. Storage space is overbooked and reservations changed upon arrival based on availability.

Anne H. le

Évaluation :

I could have used later hours when moving out but the option was available if arranged in advance. The facility was super easy to access and very well maintained.

Darlene C. le

Évaluation :

Excellent storage facility.

Gail M. le

Évaluation :

Great staff! Especially Doug, answered all my questions and made it a smooth process!

Larry A. S. le

Évaluation :

Dan and his team do a super job! Larry Swinden

dennis K. le

Évaluation :

Best storage facility I have ever used!

paul m. le

Évaluation :

The price was more expensive than others in the area but I needed an open unit for moving and they had one available. Also I had to walk out one day after waiting for 15 minutes with only one servrep.

gina m. le

Évaluation :

Manager dan is extremely rude and unprofessional. The place is a rip off. Would never trust my belongings here and never come back. I would NEVER recommend this place. Absolutley horrible experience!

paul m. le

Évaluation :

Nice large clean facility with a friendly knowledgeable staff. The only negative I could find was there prices are higher than other area rentals but they had the size I needed where others didn't.

Patricia C. le

Évaluation :

The manager of the facility was extremely helpful! He helped us with our storage unit and was very informative. Overall great service!

karen b. le

Évaluation :

Cognations!

Shannon B. le

Évaluation :

His facility was even better than I’d expected!

TINA S. le

Évaluation :

It was convenient . Worked out perfectly 👍🏼

bob h. le

Évaluation :

Dan was professional and easy to work with. Offered me many choices including locks, dates to begin, optional RV storage and up sizing on any rental unit if needed.

Charles P. le

Évaluation :

First rate service, particularly from Adam.

Michael A. le

Évaluation :

A+++ Customer Service experience was superb. Friendly staff, General Manager on duty helped me and went above and beyond at staging my UBOX’s As close to my new on site unit as possible.

Gregg W. le

Évaluation :

Every step if the way this was a great experience! I would recommend POD movers from U-HAUL! Nothing was broken!

Douglas H. le

Évaluation :

Over the past several years I’ve rented various units. My experience has been perfect every time.

Charles P. le

Évaluation :

Rented a trailer, got a free month of storage. Trailer in great shape, clean and ready to go. Adam even hooked it up for me, and unhooked it when we returned it. Super customer service here!

Larry N. le

Évaluation :

First rate service and facilities

marie v. le

Évaluation :

For a stressful time the employees made it less stressful for us, Thank You

Walter G. le

Évaluation :

Was mislead by your rep on the phone! Thought this storage unit was an indoors storage for a vehicle It was only an outdoor parking space . We declined it when we arrived there in person yesterday.

Tom K. le

Évaluation :

What a pleasant experience, from rental, move-in to interaction with the staff at the Grayslake facility. I would highly recommend using them.

MARIA D. le

Évaluation :

Very good service, easy check in and check out. Also helpful finding the best storage unit size for my needs, great group of people!

STEPHANIE D. le

Évaluation :

Storage unit was small and was not a full unit. Lots of tubing and vents in unit. Not worth the money!

Elda E. le

Évaluation :

Easy check in and check out

PAUL U. le

Évaluation :

N/A

dan p. le

Évaluation :

I was very pleased with the services and storage. Will use again in the future. Opening a new, state-of-the-art storage facility in Grayslake was great for local residents.

robert l. le

Évaluation :

First-rate every step of the way

ELIZABETH K. le

Évaluation :

Needs to providae dumpster to throw my trash, thanks

DARLENE C. le

Évaluation :

Excellent storage facility. Very friendly and courteous employees.

brian e. le

Évaluation :

Nice location.

Krishana M. le

Évaluation :

Customer service isn’t a thing.

JENNIFER D. le

Évaluation :

Was a good experience

Brian W. le

Évaluation :

We had a great experience with you.

Mary E. le

Évaluation :

Facility is clean and well-lit and offers complimentary services (moving carts, wide elevators, easy access doors, etc). Staff is friendly and helpful.

rose c. le

Évaluation :

Very nice storage area.

joseph p. le

Évaluation :

uhaul made it easy

MARIA P. le

Évaluation :

Staff was professional from check in to check out. My truck was ready when they said it would and they even helped regarding last minute storage needs. Storage office and units were very clean

Latasha H. le

Évaluation :

The staff at Uhaul Grayslake were always courteous and professional whenever I went in. I interacted with 5 different employees, they were all wonderful through my moving process. Thank you

Bruce B. le

Évaluation :

Staff was very friendly and helpful. We used a lot of boxes, some from the donation area, to which they alerted me. They always helped carry larger loads to the car for my wife.

David I. le

Évaluation :

Very pleased with my experience here. The employee who checked us in was very accommodating and informative. All around grat experience.

MARK SUSAN L. le

Évaluation :

The facility is wonderful. Renting a truck however, doesn’t mean that you will have one on that date. I wouldn’t care if I had to pay a non refundable deposit to guarantee the truck is there.