Let us know the proses of dropping off keys when closedKarina M.
Customer Reviews for U-Haul Moving & Storage of Grayslake
Pour nous contacter
Grayslake, IL 60030
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 4h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything was as expected. In the past I have had to deal with unfriendly personnel but lately experience has been much better.Justin W.
Le client n'a pas laissé de commentaire.scott B.
This site was great! We had used a different site before and it was not as good. I would recommend this Washington St. site to everyone. Easy to get the truck and return plus it was clean! Thank you!!!Dean K.
You guys were all awesome! Every interaction we had the employees were very nice, helpful and knew their stuff. This place is super clean and very friendly staff.Robert W.
I was supposed to receive a storage space in Antioch Illinois which is less cheaper. When I had to go to Grayslake at the last minute because Antioch did not have a space as they said I had to pay more money. When I contacted this office a couple times and nobody called me back or would resolve this issue. I don't like the fact that the rate went up and That I had to pay more when I shouldn't have and you never try to resolve the issue.Dory M. | Expérience générale
Very nice experienceRobert M.
I can't see anything you could do better, easy to book, easy to pickup and beyond easy to drop off. 3 out of 3, StellarJon S.
Le client n'a pas laissé de commentaire.René C. | Premières impressions
The manager was rude every time I have been to this location. He switched my truck to a different one at the last minute and gave me a truck that desperately needed to be retired. I honestly didn't think I was going to make it back. Worst rental experience to date.Amanda F.
Le client n'a pas laissé de commentaire.Anthony D.
Le client n'a pas laissé de commentaire.Mike Y.
Le client n'a pas laissé de commentaire.Jonathan N.
Le client n'a pas laissé de commentaire.Betty G.
Perfect storage for my needs. Very well run and maintained. No complaints. Thank you!!Carl W. | Expérience générale
Le client n'a pas laissé de commentaire.RAY M. | Expérience générale
Le client n'a pas laissé de commentaire.GABRIEL A. | Expérience générale
Le client n'a pas laissé de commentaire.larry R.
Unfortunately, we had power-washed the inside of the 26 foot box truck and the floor was wet. They charged us $25 cleaning fee because they squegeed the floor. Very disappointed also in UHaul corporate level. I spent 5-51/2 hours on the phone getting the run-around just to set up a pickup. Finally had someone helpful in Traffic who went out of their way to help us. Corporate really needs to get their act together-too much overlap and beureacratic layers. Truck and car hauler performed wellmike G.
Le client n'a pas laissé de commentaire.RAY M. | Premières impressions
Le client n'a pas laissé de commentaire.Stefan B.
Le client n'a pas laissé de commentaire.cindy R.
Le client n'a pas laissé de commentaire.Chris J. | Expérience générale
Sooooo much better than extra space v storage !!Concetta B. | Premières impressions
Le client n'a pas laissé de commentaire.pierre B.
Le client n'a pas laissé de commentaire.Julius O. | Expérience générale
Overalls niceAnand A.
Well if we could opened the big glass doors will help us more bc we did it only with the side little door but everything else fabulous 🌹🙏Syliva M.
Le client n'a pas laissé de commentaire.rich s. | Expérience générale
Our 26' moving truck was given over to us without working brake lights. We did not discover this until we'd already been driving the truck for hours. This was a very dangerous situation, especially since we started our journey at night. Once we discovered the situation, we had to delay our trip 2 hours to wait for a mechanic to come fix it.Kelly K.
Le client n'a pas laissé de commentaire.Michael Y.
Le client n'a pas laissé de commentaire.steve L.
Invoice is completely wrong. Charging rental, insurance, convenience fee every 4 hours. When discussing with office also not agreeing the points. Instead of customer satisfaction, they are looking to make money every hour in all possible way. Beware of rules per person.Sujesh A.
Le client n'a pas laissé de commentaire.Rob C. | Expérience générale
You guys were great!!!!THOMAS S. | Expérience générale
Le client n'a pas laissé de commentaire.Kirk N.
Le client n'a pas laissé de commentaire.Darren H. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas S.
It was easy to rent the truck. Everything was clean and functional. Staff offered much appreciated suggestions.ann V.
Le client n'a pas laissé de commentaire.SCOTT S.
Great Job.........ThanksRaymond H.
Le client n'a pas laissé de commentaire.Timothy H.
Have had way too much trouble with them in the past, and very done with working with their storage facilities. Manager was impossible to reach and over all rude.Olivia W. | Expérience générale
Blankets were forgetten/not included, which should be mentioned, especially if you're picking up outside of normal hours.Terry A.
Be fair with gas gauge level, I received truck with about 1/8 tank, 40 miles DTE, dropped off vehicle with 3/8 tank thought I remembered reimbursement option, BUT I was charged for gas when I reviewed invoice, I'll watch like a hawk next time. Poor service not having full tank from the start.Steven G.
Le client n'a pas laissé de commentaire.Nanette M. | Premières impressions
Le client n'a pas laissé de commentaire.Sarah V. | Premières impressions
Le client n'a pas laissé de commentaire.Bob N.
I’m very grateful happy the staff, everything is so very good thank you so very much.excelent!!diana m. | Premières impressions
I actually moved out on Saturday 10/22/2022.mary s. | Expérience générale
Le client n'a pas laissé de commentaire.Edward M.
I also rented a truck that was not working properly so it made my whole experience unpleasurableAngela G. | Expérience générale
Le client n'a pas laissé de commentaire.Kelly M.
Le client n'a pas laissé de commentaire.Gregory Z. | Expérience générale
Le client n'a pas laissé de commentaire.Connie T. | Expérience générale
Le client n'a pas laissé de commentaire.Rob C.
Very friendly, helpful, efficient staff. Seamless trailer rental. Wish every location was like this.Pradip S.
The engine light was on the truck. It ran fine. Didn't have any issues. Should have been checked out and told us what the problem was for our peace of mind.steve L.
Le client n'a pas laissé de commentaire.Liviu T.
Le client n'a pas laissé de commentaire.Eric K.
Le client n'a pas laissé de commentaire.Andrew H.
Le client n'a pas laissé de commentaire.Gregory T.
Le client n'a pas laissé de commentaire.Scott R.
We will miss Dan & his family.DONALD KAREN S. | Expérience générale
Very helpful and pleasantKeith S.
It was significantly further than my original location request and I was forced to take an Uber to pick up my truck.Christopher J.
Wonderful, modern location and friendly staff.David W.
Le client n'a pas laissé de commentaire.Thaddeus R.
Provided full tank of gas and was charged an additional $9, stating the van needed 2 more gallons.Jacob Y.
Le client n'a pas laissé de commentaire.sharon A.
Everything was exceptional.freddie U.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Stanley S.
As always this location comes through with flying colors.John M.
Le client n'a pas laissé de commentaire.Sandy W.
Great service and price !Christine M.
Keep up the great work. Thank you!eduardo O.
Keep up the good workCALEB G.
Le client n'a pas laissé de commentaire.Kara D.
Le client n'a pas laissé de commentaire.Terry S.
Le client n'a pas laissé de commentaire.Anthony K. | Expérience générale
The person that checked us out just didn't seem to really know his equipment however the kid that checked us in was on the ball and showed some Hustle so I had to do a backing demonstration for him considering that I drive a truck for a living he was completely impressed that I could back into the slot that he needed the trailer put away instead of having to muscle it in there all in all it was a good experience ah your shop had tied on straps so that helped me a lot cuz I left mine at home and the wiring harness adapter worked like a champ so that's a good productkevin B.
My original pick from my reservation wasn't available like I had requested. I got wrongly invoiced from the fuel. I didn't receive my credit for not having my original requested vehicle present. The whole experience was not pleasant.Maria d S.
Everyone at this location have always been extremely helpful.Kenneth F.
Friendly, helpful customer service.CALEB G. | Premières impressions
Le client n'a pas laissé de commentaire.Bruce D. | Expérience générale
Staff was great and the area was neat and clean. Wish that there was no tax charged on storage lot. That being said, everything was fine.Lawrence H. | Expérience générale
Le client n'a pas laissé de commentaire.Kathy B.
The staff at this location have always been pleasant, informative and helpful.Terri B.
Le client n'a pas laissé de commentaire.Karen H.
Le client n'a pas laissé de commentaire.Rich T.
Le client n'a pas laissé de commentaire.ILONA B. | Premières impressions
Le client n'a pas laissé de commentaire.Margie S.
Everything was excellent except the fact that for some reason when I entered the odometer it said I drove 30 miles which is false I drove 13-14. This website should force people to take a picture of the odometer prior to driving so people aren't getting scammed out of there money.DEVIN F.
Continue to keep up the good work! Thank you.Nora B.
Le client n'a pas laissé de commentaire.Aviram M.
Le client n'a pas laissé de commentaire.ashley d. | Expérience générale
Le client n'a pas laissé de commentaire.Kyle M.
Le client n'a pas laissé de commentaire.JAIMEANTONIO S.
The U-haul at Grayslake was professional and their site was clean.GABRIEL A.
Le client n'a pas laissé de commentaire.ANDJELA G. | Premières impressions
Everything was just as we needed.Douglas W.
Le client n'a pas laissé de commentaire.Wayne B.
THIS BILL IS NOT ME!! Info coming to this email is NOT getting to the actual customer. Please remove this email! 3rd time requested. ThxBrian M.
Every one on both end of the transaction were very helpful and friendly I will use Uhaul again..ANDREW S.
Wonderful service!debbie H.
Everything was great the guys at this location where awesome thank youAlvaro Z.
Le client n'a pas laissé de commentaire.Anthony B.
Window seal broken. Charged damage though there was no damage. I feel insultedDavid S.
Le client n'a pas laissé de commentaire.Morris C. | Expérience générale
The head guy at the desk was rude when asking about my storage unit in side at the customer service desk they had a sign on climate control displayed door 39,95 and at frist they gave me the wrong size unit and when i went back they had a five by five by eight in the computer at 39,95 and the frist they gave me.at that price was 39,95 so i asked if i could switch to 5x5x8 because the price on display and in there system was 39,95 but than they made me pay the difference of the charge but i thought was strange because thwy both were priced at 39.95. Also the frist guy helpimg in the middle of my reservation when askimg him a question walked away in the middle of are conversation to answer a personal call and i thought that was very unprofessional in middle of working with a paying client who had questions and wanted to by a lock. To answer the phone for a freind the staff differently need better training as i reserved my unit online two hr before i should up and it still took him an hour to get my unit because he was confused on how the system worked amd had to answer his friends phone call instead of finishing up with the client. So overall i need strogae fast and i have two units there now but will be reloacting to a new stoarge because of the experience.Chris s. | Premières impressions
Thankyou kindly.JOSEPH P. | Expérience générale
Le client n'a pas laissé de commentaire.Jerry K. | Premières impressions
Le client n'a pas laissé de commentaire.Benjamin F. | Premières impressions
It was very easy to get & return the truck, made my move incredibly easy. Merci.Kelly G.
Le client n'a pas laissé de commentaire.NATALIE I.
Le client n'a pas laissé de commentaire.Rodney P. | Expérience générale
Great customer service everything works perfect Thank youAlvaro Z.
So friendly make you feel really welcomed guys need a raise...Timothy I.
The employee who helped us was very nice but didn't know that a complementary lock was included with the unit, so he sold us one. He gave us a refund later but it took a lot of time to process. Also, he did not tell us that there would be a green plastic tie on the unit and we would need a knife to cut it off to open it. We did not have a knife, and when we used the intercom to ask for one, no one responded to it. Luckily, we were able to find another customer who had a knife so we didn't have to walk back to the office to get one.michael k. | Premières impressions
Le client n'a pas laissé de commentaire.Rodney P. | Expérience générale
Le client n'a pas laissé de commentaire.Angela G. | Premières impressions
no genuine "meeting of the minds", "void abinitio". lacking full disclosure of the terms of the agreement. "Less is more" with this manager and team. after telephone call with a female representative requesting a copy of the agreement BEFORE the signing, there was no way of getting a copy to review the terms before signing. therefore, i was assigned the "I-Beam" Cube, I could not stay over five days. Paying the worst monthly rental rate on their books. They are not the only self-storage service in the area, I am certain of THAT!tarek s. | Expérience générale
Le client n'a pas laissé de commentaire.Catherine A. | Premières impressions
Everything went great! Thank you very much.Duff S.
Le client n'a pas laissé de commentaire.Michael M.
Two items: (1) Need more people to assist with initial vehicle pickup process. Only one person was doing this work so I had to wait 30-45 minutes to pickup my rental vehicle (2) The after hours return process didn't work for me. My iPhone is new and properly setup however I could not get the â€œuhaul.com/share app to detect my location so I could begin the return check in process after 6-10 attempts. I was then charged a $20 convenience fee which I contested. I've returned numerous rental cars after hours when I've traveled and I've never been charged a return fee or had to complete a lengthy check-in process when I brought the car back. So I don't feel UHaul's additional â€œreturn after hoursâ€ fee is justified.Victor V.
Le client n'a pas laissé de commentaire.Donna F.
Le client n'a pas laissé de commentaire.Janet D. | Premières impressions
Le client n'a pas laissé de commentaire.Janet D.
Le client n'a pas laissé de commentaire.Andriy K.
Le client n'a pas laissé de commentaire.ronald P.
Le client n'a pas laissé de commentaire.Lorenzo H.
Le client n'a pas laissé de commentaire.DENNIS M.
Le client n'a pas laissé de commentaire.Robert V.
Le client n'a pas laissé de commentaire.Marta F.
Le client n'a pas laissé de commentaire.John D. | Expérience générale
You are the best.ALIX E.
Impressive locationMichael H.
Le client n'a pas laissé de commentaire.LaKesha W.
This uhaul location always does such a great job! I appreciate how easy it is to make a reservation, pick up, and return the vehicles. The team members are always very efficient!Joyce M.
Le client n'a pas laissé de commentaire.Julie B.
Clerk did basic job. Forced to buy your lock. Told us how to get in the gate but not anything about the locker location or if there are carts to use. She was pleasant.sheila s. | Premières impressions
Le client n'a pas laissé de commentaire.KAREN H. | Premières impressions
We had a great experience with all the staff we dealt with. The site is new construction and well maintained. This site is the best uhaul we have ever usedcharles k. | Expérience générale
Very clean and professional. Will use again.James C. | Expérience générale
I have been here several times. I've rented a moving trucks, a motorcycle trailer, and a storage unit. Each time I've been met with incredible customer service. Tim and Garrett will tirelessly work to get you the vehicle you need or the storage unit that will accommodate your belongings. The general manager Dan and Emily are equally as cordial and friendly. I say this without exaggeration, they truly go above and beyond here to get customers what they need. I won't go anywhere else... Even if another place is close by, make the trip here. It's worth it.Benjamin M. | Expérience générale
Excellent serviceZeeshan M. | Premières impressions
Le client n'a pas laissé de commentaire.alexander t. | Premières impressions
The management and staff at this facility is incredible. They are polite, helpful & considerate. I Have never had a bad experience with them.MELISSA P. | Expérience générale
Outstanding experience with wonderful, helpful people.larry f. | Expérience générale
Le client n'a pas laissé de commentaire.Laura S. | Premières impressions
Le client n'a pas laissé de commentaire.Ramasubramanian N. | Premières impressions
Le client n'a pas laissé de commentaire.Larita J. | Expérience générale
Rylee was great to work. She was very helpful in looking at pricing and availability with the storage units and getting the final process completedCynthia P. | Premières impressions
I feel there was a lack of options - I only needed the storage for a few days, not an entire month. I would have preferred to book for whatever amount I needed. Also the insurance options were not fit for me - it was either too little or too much, so I feel like I overpaid because I was in between. The access to the storage could be better - another stairs in the middle or something to avoid going to either side when your storage room is in the middle on the upper floor (with no elevator). The price at the end was just $5 cheaper for that inconvenience.ANA BELEN R. | Expérience générale
Access hours should be 24hr for paying customers. Other than that the unit was very niceChristopher W. | Expérience générale
Excellent staff, they all work very hard to please.ted t. | Premières impressions
I was only there for 1 month. So it serves its purpose. The unit was too expensive for the space with taxes and all. U hall had a floor unit that looks like air condition that took up some of the unit. I wasn't expecting that. No one walks out with you, sitting behind the front desk and doesn't care. They don't show you where the swipe card goes they just tell you, it's out there. Staff lazy, unit is okay for my one month. Bothered by the fact that they offer me a FREE MONTH WITH A truck rental but I would not be able to use the same storage unit. Why? So I have to move it into another? Makes no sense.Barbara M. | Expérience générale
Poor lighting in hallway for storage unitSarah M. | Expérience générale
Le client n'a pas laissé de commentaire.jeff F. | Expérience générale
Le client n'a pas laissé de commentaire.Jay A. | Expérience générale
Le client n'a pas laissé de commentaire.WARDELL W. | Expérience générale
Le client n'a pas laissé de commentaire.Lisa J. | Premières impressions
Very pleased with the facility! The only thing when I was given the price for the 10 x 10 storage as I was walking out I noticed the price was lower on the board and then the girl looked it up and it turns out I have a taller unit so I'm paying five dollars more a month which I really don't need but it seemed like an inconvenience to switch so that was a little frustrating!Jacqueline G. | Premières impressions
The person there was extremely helpfulNickie F. | Premières impressions
Staff was amazing! We needed storage last minute and they helped our family out super fast. The original size was too small they got us a bigger size with a push of a couple clicks on a computer. So thankful for this location. They saved the day.Vanessa O. | Premières impressions
Le client n'a pas laissé de commentaire.carol a. | Premières impressions
Wonderful people. No hassles. Great facility.larry f. | Premières impressions
Le client n'a pas laissé de commentaire.victoria M. | Premières impressions
Well run - great staffBob N. | Expérience générale
Staff and management were kind, knowledgeable and extremely helpful, will definitely recommend this location.Lolita R. | Premières impressions
Thanks for great serviceCHARLES K. | Expérience générale
Le client n'a pas laissé de commentaire.Greg G. | Expérience générale
Le client n'a pas laissé de commentaire.Craig H. | Expérience générale
Le client n'a pas laissé de commentaire.Tracy M. | Premières impressions
Water gets in outdoor unitsVICTOR M. | Expérience générale
We had three units and we have only good things to say, the staff was amazing and made a frustrating time more bareable.deborah d. | Expérience générale
I have seen quite a few self storage style facilities. But very few are as impressive as this one.Christopher L. | Online Move In
Le client n'a pas laissé de commentaire.charles B. | Expérience générale
Le client n'a pas laissé de commentaire.Brett W. | Premières impressions
Had to pay an extra month for just an extra day beyond my due date, Not happy about that.letizia S. | Expérience générale
Staff was not necessarily friendly but they were not rude either they just didn't seem to give a d*** whether you were there or not Kind of a pissy attitude I suppose would be the correct way to frame itMIKE R. | Expérience générale
Friendly employees & clean facilities.Christine D. | Premières impressions
Thanks for your businessAHMED H. | Expérience générale
This location is kept very clean and neat. Would definitely recommend to anyoneRaymond B. | Expérience générale
Le client n'a pas laissé de commentaire.Lori S. | Expérience générale
Staff and manager Daniel were always very helpful in every way to answer any questions and/or concerns. Excellent response times.René C. | Expérience générale
Le client n'a pas laissé de commentaire.STEVEN C. | Premières impressions
I've observed your rebuilding progress from the beginning. Your RV Storage facilities are superb.Louie S. | Premières impressions
Clean facility, friendly staff, efficient check-in processTheodore S. | Premières impressions
Secure facility and very helpful staffcynthia or harry B. | Expérience générale
Le client n'a pas laissé de commentaire.Curtis L. | Premières impressions
Price a little on the high side, but friendly staff, clean facility and overall security solid.MICHAEL B. | Premières impressions
Le client n'a pas laissé de commentaire.karl A. | Premières impressions
Le client n'a pas laissé de commentaire.nancy w. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL S. | Premières impressions
Joel and staff were professional and helpful.Jay C. | Premières impressions
Dan and his staff continue to be the best.Larry A S. | Expérience générale
Le client n'a pas laissé de commentaire.Josef M. | Expérience générale
Le client n'a pas laissé de commentaire.James J. | Expérience générale
Le client n'a pas laissé de commentaire.Chris M. | Premières impressions
Very helpful staff, quick and easy transaction!matthew n. | Premières impressions
The facility is nice, and easy to access. The facility is clean. Only problem I had was that the auto pay failed to setup three times (I finally had to have an associate set it up) which cost me two months of late fees. Notified staff about the auto pay error with no offer to refund a late fee (both 'late' payments were made the day after the auto pay should have been made). Other than that, it's a nice facility and would use again. Just make sure to have them verify your auto pay.Bret W. | Expérience générale
Le client n'a pas laissé de commentaire.Larry A S. | Premières impressions
Le client n'a pas laissé de commentaire.BRIAN B. | Expérience générale
Le client n'a pas laissé de commentaire.Tanya M. | Expérience générale
Clean & new (not old & worn down), very well maintained, entrance is excellent (street level outside into ground level inside + access door), plenty of carts, clean & supplied bathroom, plenty of load in/out spots (large enough to navigate a 20’ truck into), layout maps posted to help you find your locker without wandering around, auto sensor hallway light (saves electricity; however no lights in storage locker & small swing door versus roll up overhead door doesn’t allow much light in), comfortable temperature inside, well secured to protect stored property, simple & easy sign up process/paperwork, as well as friendly & knowledgeable staff.Samuel J. M. | Premières impressions
I would recommend this place to anyone who is looking for storage or truck rentals . The staff has always been very helpful .. Joel especially!! Jdeborah K. | Expérience générale
Access hours could be a bit longer since there were times when I needed to run to my unit late at night but couldn’t.tim h. | Expérience générale
Staff is always helpful. The place is VERY clean all of the time, including the bathrooms. The carts are useful and the are where you can leave gently used furniture is a nice touch. The lights in some areas turn off too frequently and requires me to to walk down the hallway to reactivate them again.Donovan m. | Expérience générale
The cleanest storage units I’ve ever seen! Thanks!Lisa Y. | Expérience générale
Le client n'a pas laissé de commentaire.Stephen V. | Expérience générale
The two young staff members were super! They both were aware as I came in and immediately offer us a friendly welcoming greet and helped us out. In the days that any retailers are short staff or having over worked staff. IT WAS A PLEASUEABLE EXPERIENCE I will not forget, knowing my RV will be safely stored in this location. I also had spoken with Dan the manager over the phone twice in preparation for my visit a day before while uhaul systems were down, he was very patient, accommodating and a pleasure to talk to over the phone. All three employees I had contact with on phone and in person deserve at least acknowledge of this satisfactory customer!René C. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES A. | Premières impressions
Easy in- East outTimothy T. | Online Move In
Le client n'a pas laissé de commentaire.Joseph M. | Premières impressions
Access was very good 24x7. Had plenty of room to park my trailer. I would use this facility again.LARRY S. | Expérience générale
Le client n'a pas laissé de commentaire.Jaime D. | Premières impressions
I will come back if I need too.MARY W. | Expérience générale
I always choose this facility when ever I need anything to do with moving or storing ....even when days are at it's busiest they are professional , and personal , and I personally like that when I'm conducting busines.deborah K. | Premières impressions
Le client n'a pas laissé de commentaire.deandrae m. | Expérience générale
Le client n'a pas laissé de commentaire.Carl B. | Expérience générale
Le client n'a pas laissé de commentaire.Ferne F. | Expérience générale
Le client n'a pas laissé de commentaire.David C. | Expérience générale