Customer Reviews for U-Haul Moving & Storage of Grayslake

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Grayslake

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Rahul D.
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Seamless experience! Thank you.

Robert V.
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Well done in these trying times.

Christopher N.
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Awesome job and service!!!

Maxwell G.
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Nothing !!! Everything was fantastic!

Michael F.
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The tire ratchet strap mechanisms were Rusty and difficult to operate. Both if them required much effort especially when trying to loosen/release them.

Mary R. | First Impressions |
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Very satisfied. Dan was helpful with making sure we had the right size storage unit and truck. I will be using them again for a truck to move from storage to our new place.

william r. | Overall Experience |
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Customer did not leave a comment.

Kimberly B.
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Customer did not leave a comment.

Lyndon R.
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This was my second time using the Grayslake location on Washington Street. I came back a second time because I was impressed with the organization of the facility and helpful service from the staff. Thanks for assisting with my move!!

Steven L.
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Customer did not leave a comment.

Michael B.
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This was our u=intended drop off location, and the process was quick and seamless.

Kent S.
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Customer did not leave a comment.

Carlotta R.
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Customer did not leave a comment.

Kalli M. | Overall Experience |
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Customer did not leave a comment.

robert H.
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The pickup location was great. The drop off location in New Lenox, IL was the total opposite. The guy there would not take the moving blankets that we rented. He said to leave them outside and he would check them in later. I said that I wanted a receipt to show that I turned them in and he refused. I ended up driving 45 minutes to the Kankakee store and the lady there was great.

Tim B.
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Customer did not leave a comment.

Stephen M.
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When the staff member and I went to retrieve my truck, we discovered it was parked in. To his credit, the staff member quickly gave me another truck, but didn't give me a copy of the contract. I quickly glanced at the fuel level and mileage and was on my way. I put two gallons of fuel in the truck before returning it. U-Haul charged my credit card $9.20 for two gallons of fuel before I was even off the lot. When I returned to inquire what the charge was, I was told the fuel level was 1/16 of a tank below the dispatch level. I felt this charge was unfair because I had no written record of the dispatch level. U-Haul eventually agreed and cancelled the charge. My takeaway is don't leave the lot without carefully checking the fuel level. I recommend taking a photo of the fuel level and mileage.

Steve M.
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I used U-Haul's online check-in to avoid the pickup line at 7 AM on Saturday. Unfortunately the staff did not place the key to my truck in the lock box, so I wound up waiting in line anyway. The staff rectified the problem quickly but it was annoying to have to wait in line. I understand mistakes happen, so I am rating this site average.

jim D.
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Customer did not leave a comment.

Julie S.
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Michael F.
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Customer did not leave a comment.

Gary O.
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Dan is exceptional. I’ve managed customer service teams for years and he’s among the best I’ve seen. Clear communication, help knowing what equipment would meet my need, everything ready to go when I got there. 100% exceptional.

Jerome L.
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This was the easiest thing I have done and I have rented a trailer before. The staff is awesome and they did it all - hook up and disconnect. Even helped with how to drive it. Thanks

jamie G.
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Customer did not leave a comment.

Dru D.
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Flawless experience.Staff was friendly, knowledgeable,effecient.

Anthony T.
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Customer did not leave a comment.

Robert B.
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Customer did not leave a comment.

Robert K.
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Everything went as planned. No issues. Will use this location again when needed. Thank you!

Daniel S.
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This is definitely my go-to rental place!

linda j. | Overall Experience |
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Customer did not leave a comment.

Daniel S.
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I was in there and out of there in record time! They make the rental process painless! That's why I don't go anywhere else!

Raphael C.
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Customer did not leave a comment.

Donald W.
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the computer system was down and there was no other way besides cash to pay. And since it took over 30 mins for the complete transaction I ended up hitting rush hour. SO the reservation was pointless in making the transaction faster.

jane G.
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This crew is helpful and efficient. There was a problem with the light system and it was repaired right at this facility so that I would not lose any time in my moving schedule. This is an excellent U-Haul team.

Kim L.
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In and out with no problem

Asia R. | Overall Experience |
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Customer did not leave a comment.

Matthew L.
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Customer did not leave a comment.

Christopher E.
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Customer did not leave a comment.

Brandy P.
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Overall, the truck was great. However, my experience with the employees was different. My boyfriend and I just bought a house which is why we needed a truck. My boyfriend and his father went in to get a truck. I was busy and had an appointment at 11:00am. I got a call from my boyfriend saying that the employees would not allow my boyfriend’s father to drive the truck because his driver’s license was expired Since 2017. So I had to drive there to get the truck causing me to be late to my appointment. I get there and find out that his license was not expired at all. The employee was looking at the issue date instead of the expiration date. So it was a complete waste of my time. It was very unprofessional. And after the mix up, she apologizes and says “this is the second time I’ve done that”. This experience was not good.

Timothy S.
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Customer did not leave a comment.

William U.
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Customer did not leave a comment.

Andrew T.
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Customer did not leave a comment.

Shawn G.
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Omar R.
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Richard T.
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Be careful who you book through Movinghelp. Some of these companies are not legitimate, licensed businesses.

Davis K.
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Customer did not leave a comment.

Richard T.
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We were very disappointed that our units were not ready to go. Disappointed that we had to wait so long to get set up and unload. There was lots of confusion and chaos. Nothing went smooth on one of the most stressful days the chaos made it worse. the facility is very clean but things could have been WAY more organized

Joshua M.
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Initially tried the 24/7 pick-up, only to arrive and the truck I was supposed to receive was being driven off the lot. Had to cancel and then start a new contract with a representative. The blankets were wet when removed from the bag and weren't all usable when trying to pad wood and leather furniture. The representative also put an appliance dolly on the contact when I said not to, then explained they would remove it, but didn't. So, I paid an additional $10 for an equipment item not even provided.

Larry S.
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Customer did not leave a comment.

Thomas E.
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Customer did not leave a comment.

Martin B.
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Easy pick up and return of a rental storage van

Miguel F.
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Customer did not leave a comment.

Elizabeth R.
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The staff was so kind, welcoming, and helpful. They made this entire process so easy

Michael W. | First Impressions |
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Great service!

Randall M.
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Customer did not leave a comment.

Edward H.
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I wish they would inspect their trucks more often because my truck fuel pump went out during this past weekend. But they commodity me with another truck with no charge.

Erick L.
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We had an issue with our initial reservation and had to move to this location. The customer service agent was not the friendliest. This location and the employees were great.

Paul P.
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Quick pick-up and return! We’ve rented 2 times from this location and have been very happy.

Konstantin K.
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Customer did not leave a comment.

Ronny C. | First Impressions |
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The only issue was the card reader wasn't working which wasn't a problem at the time but could be if it's after hours.

Garry S.
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Customer did not leave a comment.

Igor M.
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Service was good but truck not. Truck was clean but not in good condition, hard to keep it straight on road.

Mircea G.
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Customer did not leave a comment.

maria f. | Overall Experience |
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I was very satisfied with Uhaul storage facilities everyone in the office has very good customer service skills. Grayslake faculty is highly recommended.

David W.
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Customer did not leave a comment.

geraldo d. | Overall Experience |
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Great service!!

Carmelica C. | First Impressions |
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The guy that waited on me was very pleasant and accommodating.

Carmelica C.
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Customer did not leave a comment.

James H.
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Customer did not leave a comment.

CHRISTOPHER L.
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The parking lot was icy and not salted. I had fallen, bruising the entire right side of my body. Please ensure during inclement weather that all precautions are made. This situation could have been much more dire if there was traffic.

Jack C.
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Customer did not leave a comment.

Larry S.
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I experienced a miserable experience with the self check-in after hours on Sunday 1/12. The website would not receive/accept the photo of the dashboard that i provided. Please make this experience easier.

Joseph S.
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Customer did not leave a comment.

Konstantin K.
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Customer did not leave a comment.

Michael H.
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Always a pleasant experience at this location!!!

Robert C.
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Customer did not leave a comment.

Timothy G.
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The truck and location were well managed. The only issue was I wish the size truck I wanted was closer to me. I have 3 Uhaul locations closer, but they did not have the truck. This added to me going over my allotted miles in the truck costing my nearly $10 more than I expected.

Marjorie H.
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Customer did not leave a comment.

Catherine F.
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Customer did not leave a comment.

Alanna K.
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Customer did not leave a comment.

chris e. | Overall Experience |
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Great customer service and friendly staff!

Whitney B.
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Steering was quite loose on the truck we got but the overall experience was outstanding. I don't even live by this facility (on the Google search there are 9 others that are closer) but I like the service so much I always go to this one. Keep up the great work and excellent customer service!

Ernestina J. | Overall Experience |
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Good service. Will go back if services are needed again.

John K.
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Customer did not leave a comment.

Kenneth S.
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Customer did not leave a comment.

Carol C.
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Everything was great again.

Bernadette W. | Overall Experience |
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Thank you for providing an excellent location and service.

Bernadette W.
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As always when doing business with Grayslake community, outstanding service!

Michelle L.
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I'm a repeat customer of this location, and will be again. I don't know what you can do to improve what has been great service to date.

Lutz W.
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Every time I’ve rented from here in Grayslake I Have had a great experience. Thanks

David R.
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A little slow in checking in, but overall a decent experience.

Jack C.
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This is not necessarily a reflection of this location, but the uhaul online reservation process is terrible. The last 3 reservations have been wrong. This last time I was told that my reservation was at another location, which was contrary to my confirmation email... which I presented. Honestly, if there was another game in town I'd probably stop using uhaul altogether.

Callie K.
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Nothing to improve! The whole experience was convenient, quick and painless. The staff was helpful and friendly.

Sani N.
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Customer did not leave a comment.

Juan C.
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Customer did not leave a comment.

Brian R.
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Customer did not leave a comment.

William S.
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Customer did not leave a comment.

Debbie G.
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Nothing

Timothy S.
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Customer did not leave a comment.

karen k. | Overall Experience |
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We were very pleased with the facility. Our furniture was in storage for 6 weeks without an issue.

Anthony P.
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The drop off process through the app, even with a live person's help on the lot, was still quite frustrating.

susan e. | Overall Experience |
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Fabulous facility, and the staff was extremely helpful!!

Charles L.
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Josh was extremely helpful and the system is very user friendly

John N.
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Customer did not leave a comment.

Dan D.
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Nothing. Cleanest truck ever.

John T.
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We had some bumps with the reservation however the manager adjusted things appropriately and did a great job to compensate us. Would highly Uhaul rental.

Quamrul M.
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Customer did not leave a comment.

CAROL C.
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Always are very pleased with the service!

Eugene V.
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Customer did not leave a comment.

Michelle L.
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This was the best location I have rented from in a long time, but I have to mention that the truck had seen better days. Despite having only 110,000 miles, it was pretty beat up. The box was clean and not an issue, but the steering was loose and seat belt wouldn't retract, and the body was showing rust. The ride and rust were more like I would expect of something with 2 or 3 times the miles. The staff at this location were great, and as I noted, the box was clean and great for protecting my cargo, but I was disappointed in the chassis it rode on.

Ryne K.
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The whole renting experience went more smoothly then I could have imagined. The two workers that helped me were extremely nice and professional.

Dennis B.
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Customer did not leave a comment.

Martha W.
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Staff were very professional, friendly & informative. It was hassle free and a pleasant experience. I'll be back.

Merwin C.
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Super easy. I was in and out in no time at all.

ERIC S.
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Customer did not leave a comment.

Natasha M. | Overall Experience |
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Staff and billing issues. Facilities clean.

Sergio S. | Overall Experience |
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Shellie J. | Overall Experience |
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The facility was great. It was a little pricy. The staff was great

Michael A. | Overall Experience |
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No issues at all. Excellent customer service. Storage units were clean. Very good choice of rentals and moving supplies in stock to choose from. Everything you need to move and store is here.

Patricia C. | Overall Experience |
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The staff was very helpful. The unit was clean and easily accessible.

ERIC T. | Overall Experience |
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While the location and access hours were very convenient; it was not secure. The fence surrounding the storage lockers had two openings which were accessible to anyone. The staff was not courteous.

Sheryl W. | Overall Experience |
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There were 2 gates that remained opened for anyone to walk into on the west side of the property.

Susan K. | Overall Experience |
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Was very satisfied with the overall experience...Climate controlled environment kept my boxes well maintained. Very clean environment.

Howard R. | Overall Experience |
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Great experience.

Patti C. | Overall Experience |
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Great service. Very reasonably priced.

Lynette P. | Overall Experience |
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Renting the storage unit was an easy and painless experience. I will be using this facility for storage again, renting trucks and purchasing moving and packing materials that make life much easier!

geraldo d. | First Impressions |
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Great customer service!! Clean cars, clean spaces!!

Jennifer D. | First Impressions |
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I wish the code system was explained better, only for entry or do we need to use it when we leave (only for entry). Facility is clean & while seeing a rodent trap was not odd, how is it changed?

Ricky S. | First Impressions |
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Great customer service fast service

ROBIN P. | First Impressions |
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the guys were nice and patient as I changed my mind about the size.

JONATHAN N. | Overall Experience |
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When I registered for my Uhal account I was registered twice and asked to make payments on both. When I canceled the payments it took them 3 tries to cancel and they almost charged me another month.

JONATHAN V. | Overall Experience |
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The staff and manager help been great!

Richard P. | First Impressions |
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I would like to see how consistent the services are before providing the highest level of grading to excellent...

Robert S. | Overall Experience |
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I had trouble with the mobile app, but the manager on site was able to help me and get me on my way.

RENEE V. | Overall Experience |
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Beautiful facility

Diane D. | First Impressions |
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Very quick, efficient and friendly. This is my second experience with this location and they both were wonderful!

Ronald M. | First Impressions |
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Fast friendly service love the free storage with truck rental

beate t. | First Impressions |
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very friendly and professional. the manager was extremely helpful and showed me right away everything. very clean and organized!

kimberly b. | First Impressions |
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I went into the store to check in. The rep told me he didn't know the system so I left. then called me a few hours later to call and tell if I didn't fill out my paperwork id loose my reservation.

cindy w. | First Impressions |
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I ordered online, but was having trouble with that. Adam jumped right in and saved the day! Thank you!

sharon b. | Overall Experience |
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This facility exceeded my expectation. It was much better than facilities I had used before

Bill F. | Overall Experience |
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Staff could be friendlier especially those working up front.

robert n. | Overall Experience |
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one person services office snd outside area resulting in 10-20 min wait times. Storage space is overbooked and reservations changed upon arrival based on availability.

Anne H. | Overall Experience |
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I could have used later hours when moving out but the option was available if arranged in advance. The facility was super easy to access and very well maintained.

Darlene C. | Overall Experience |
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Excellent storage facility.

Gail M. | First Impressions |
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Great staff! Especially Doug, answered all my questions and made it a smooth process!

Larry A. S. | First Impressions |
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Dan and his team do a super job! Larry Swinden

dennis K. | Overall Experience |
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Best storage facility I have ever used!

paul m. | Overall Experience |
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The price was more expensive than others in the area but I needed an open unit for moving and they had one available. Also I had to walk out one day after waiting for 15 minutes with only one servrep.

gina m. | Overall Experience |
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Manager dan is extremely rude and unprofessional. The place is a rip off. Would never trust my belongings here and never come back. I would NEVER recommend this place. Absolutley horrible experience!

paul m. | First Impressions |
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Nice large clean facility with a friendly knowledgeable staff. The only negative I could find was there prices are higher than other area rentals but they had the size I needed where others didn't.

Patricia C. | First Impressions |
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The manager of the facility was extremely helpful! He helped us with our storage unit and was very informative. Overall great service!

karen b. | Overall Experience |
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Cognations!

Shannon B. | Overall Experience |
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His facility was even better than I’d expected!

TINA S. | Overall Experience |
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It was convenient . Worked out perfectly 👍🏼

bob h. | First Impressions |
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Dan was professional and easy to work with. Offered me many choices including locks, dates to begin, optional RV storage and up sizing on any rental unit if needed.

Charles P. | Overall Experience |
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First rate service, particularly from Adam.

Michael A. | Overall Experience |
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A+++ Customer Service experience was superb. Friendly staff, General Manager on duty helped me and went above and beyond at staging my UBOX’s As close to my new on site unit as possible.

Gregg W. | Overall Experience |
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Every step if the way this was a great experience! I would recommend POD movers from U-HAUL! Nothing was broken!

Douglas H. | Overall Experience |
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Over the past several years I’ve rented various units. My experience has been perfect every time.

Charles P. | First Impressions |
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Rented a trailer, got a free month of storage. Trailer in great shape, clean and ready to go. Adam even hooked it up for me, and unhooked it when we returned it. Super customer service here!

Larry N. | First Impressions |
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First rate service and facilities

marie v. | First Impressions |
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For a stressful time the employees made it less stressful for us, Thank You

Walter G. | Reservation |
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Was mislead by your rep on the phone! Thought this storage unit was an indoors storage for a vehicle It was only an outdoor parking space . We declined it when we arrived there in person yesterday.

Tom K. | Reservation |
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What a pleasant experience, from rental, move-in to interaction with the staff at the Grayslake facility. I would highly recommend using them.

MARIA D. | Reservation |
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Very good service, easy check in and check out. Also helpful finding the best storage unit size for my needs, great group of people!

STEPHANIE D. | Overall Experience |
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Storage unit was small and was not a full unit. Lots of tubing and vents in unit. Not worth the money!

Elda E. | Overall Experience |
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Easy check in and check out

PAUL U. | Overall Experience |
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N/A

dan p. | Overall Experience |
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I was very pleased with the services and storage. Will use again in the future. Opening a new, state-of-the-art storage facility in Grayslake was great for local residents.

robert l. | Overall Experience |
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First-rate every step of the way

ELIZABETH K. | Overall Experience |
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Needs to providae dumpster to throw my trash, thanks

DARLENE C. | Overall Experience |
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Excellent storage facility. Very friendly and courteous employees.

brian e. | Overall Experience |
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Nice location.

Krishana M. | Overall Experience |
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Customer service isn’t a thing.

JENNIFER D. | Overall Experience |
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Was a good experience

Brian W. | Overall Experience |
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We had a great experience with you.

Mary E. | Reservation |
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Facility is clean and well-lit and offers complimentary services (moving carts, wide elevators, easy access doors, etc). Staff is friendly and helpful.

rose c. | Overall Experience |
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Very nice storage area.

joseph p. | Overall Experience |
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uhaul made it easy

MARIA P. | Overall Experience |
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Staff was professional from check in to check out. My truck was ready when they said it would and they even helped regarding last minute storage needs. Storage office and units were very clean

Latasha H. | Overall Experience |
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The staff at Uhaul Grayslake were always courteous and professional whenever I went in. I interacted with 5 different employees, they were all wonderful through my moving process. Thank you

Bruce B. | Overall Experience |
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Staff was very friendly and helpful. We used a lot of boxes, some from the donation area, to which they alerted me. They always helped carry larger loads to the car for my wife.

David I. | Overall Experience |
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Very pleased with my experience here. The employee who checked us in was very accommodating and informative. All around grat experience.

MARK SUSAN L. | Overall Experience |
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The facility is wonderful. Renting a truck however, doesn’t mean that you will have one on that date. I wouldn’t care if I had to pay a non refundable deposit to guarantee the truck is there.

No reviews have been submitted for this location.

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