Customer Reviews for U-Haul Moving & Storage of Grayslake

3007 évaluations

19251 W Washington St   Grayslake, IL 60030

(847) 223-1290

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(847) 223-1290

19251 W Washington St
Grayslake, IL 60030

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Have the equipment i ordered ready

RICHARD M. 
Évaluation :
5

Everything was good

ROBERTO D. 
Évaluation :
5

I always use this location, never had a bad experience.

GEORGE K. 
Évaluation :
4

it was great, I needed more time and assistance with picking a unit but it was so busy and only one person in front, so they weren't able to. Could use more than one person in front. Hoping to come back to secure a bigger unit

Joan P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WOODY F. 
Évaluation :
3

Only problem was there was less than 1/8 tank of gas upon receipt of the truck yet we were required to return it with 1/4 tank. We spent over 40 $on gas to go 20 miles and return it with the required gas but only got a 25 $credit. The credit is not market rate for the cost of the gas.

Brian G. 
Évaluation :
5

Only after driving the truck for a while could I provide feedback that there was a rattle with a heat shield and some other squeaks as we went down the road. However, great condition for having almost 115k miles!

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent H. 
Évaluation :
5

Very friendly and helpful staffs.

THANG L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan K. 
Évaluation :
4

Rien

Justin W. 
Évaluation :
5

I've rented countless U-Hauls between college moves, apartments, and now homes...this was the most efficient operation by a MILE. The interior was spotless and the employees were very efficient and helpful - we needed an adjustment to our contract after checking out our van and it was handled in under three minutes.

THOMAS O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

The rental pick up location needs a larger sign to designate the drop off location. The painted parking arrows are too faint in the dark especially when it's raining. The app does not explain the parking lot arrows or specific drop off location. Road signs in concrete bases with arrows would be ideal. This is still my favorite rental location

Jeff L. 
Évaluation :
5

Customer service rep checked the trailer I was using and found that the wiring had corroded and broke. He replaced the trailer right away with another one. Very good customer service and I will use you guys again.

Clark N. 
Évaluation :
5

The ladies at front desk were nice and helpful.

Shane H. 
Évaluation :
4

I like a discount on equipment rentals since I have been a regular customer thanks

GEORGE B. 
Évaluation :
1

Every single time the steering wheel is absolutely filthy. I shouldn't have to wash my hands after touching it. I plastic wrapped it this time so I didn't feel inclined to wear gloves again. COVID concerns are one thing, but this is outright unsanitary!

Jack B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

excellent trucks and very good service.

Jorge M. 
Évaluation :
5

I absolutely HATED that I was arbitrarily placed from in-store pickup to that scavenger hunt of an online pickup and return!!! HATED IT!!!!!!!

Loretta T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

len S. 
Évaluation :
5

They were very friendly. We were in and out quickly.

DALILA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evgenii G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE S. 
Évaluation :
5

Have rented here many times. This is the best location in the area, always fast and friendly.

Todd L. 
Évaluation :
5

Every thing you did was excellent so I don't think you could improve. Your people are very professional and courteous. It was very nice dealing with you

Donald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yara K. 
Évaluation :
1

Was there before they closed but the gentlemen was closing early. Never checked the truck in, never looked at truck, never received reciept

Derek F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES N. 
Évaluation :
5

Great front end employees, Very helpful

tim s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nomvula K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM N. 
Évaluation :
5

I was happy to see we could work together to come to a solution for both Daniel and myself. Thanks again.

Katherine A.  |  Expérience générale 
Évaluation :
5

Staff was professional, no problems

TED R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Althea D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilberto V. 
Évaluation :
5

I was taken care of immediately and in the rental in just a few minutes. When I arrived to turn in the rental, I was greeted by a gentleman who asked me if everything went well. I would recommend everyone to this Uhaul. One other thing I noticed is how clean the place was.

Jose H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

well taken care of the added to everyone of my knees

Robert V.  |  Premières impressions 
Évaluation :
4

There wasn't a lock in the unit as promised, but they gave me one in the front office immediately. I was a little confused about the security code I had to enter before accessing the facility, but the front office also cleared that up for me. Otherwise, the place is clean and well maintained.

David K.  |  Online Move In 
Évaluation :
3

rudest of all was the traffic delivery scheduler. very confrontational and unpleasant.

janet V. 
Évaluation :
5

Customer Service Agent was great -

Reed S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brad W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul T. 
Évaluation :
5

Every employee was exceedingly polite and helpful. Thank you for making my move much easier.

Zachary H. 
Évaluation :
2

- They forgot the pads and dolly - The truck's back door was completely frozen shut - I feel "nickeled and dimed" on everything! I reserved the truck for 5:00pm and picked it up at 4:50pm; because of this, U-Haul tried to charge me for an extra day!

Peter R. 
Évaluation :
5

The uboxes were a huge success, I'm very glad I decided to give them a try. I moved almost a year ago and needed to keep all 3 of them in storage. Nothing as damaged and the whole process was super smooth. Super friendly staff and excellent location as well. Thank you!!

Adam P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASUSENA G. 
Évaluation :
2

Reserved truck on-line the day before. Arrived on rental day and attempted to get truck using app on my phone. App wouldn't recognize location. Entered office to get truck that was supposed to ready for pickup. Had to wait while they got the dollies I had ordered. 20 minute wait for the truck and paperwork. Returned truck within time limit with more fuel than it had when I picked it up. Uhaul employee said it needed more gas or they would charge me 20 $. I explained that it had more gas than when I got it (truck dash message center said 216 miles to empty at pickup and 230 miles to empty at drop-off). He said get more gas or 20 $charge. I had to get more gas and pay for the mileage to go to the gas station. RIP OFF!

Carl P. 
Évaluation :
5

Everything was just fine!

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARDO G. 
Évaluation :
5

The gentleman who helped me was excellent and provided great customer service.

william C. 
Évaluation :
5

The app to verify condition of trailer before leaving lot did not allow me to upload new pictures of the trailer and it had old pictures that were not recent enough to show a damage.

Samer N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harlan I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie B. 
Évaluation :
5

Very clean facility.

ROBERT K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Awais S. 
Évaluation :
4

The furniture dolly I ordered/requested was not given at the time of pick-up but was still charged for it. I called and got a refund for it.

Rick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayleen R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

Nothing at all is needed to improve your business..I reserved the right sized cargo trailer that I saw online the night before I wanted to pick it up.It was all hitched up and ready to go within 20 of arriving at the yard.I didn't have to talk to anybody to make the reservations even on a holiday..It made my son's move so easy in this lousy weather..Thanks.

David N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gregory T. 
Évaluation :
5

Always great service

Carol C. 
Évaluation :
3

Everything was good except for the pickup process. It took over an hour. I rented equipment and it was not in the truck, so I had to wait over an hour until the store opened to get the supplies.

Meagan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bowman S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bowman S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve K. 
Évaluation :
5

The facility was impressive. Alwsys clean, carts were always available and convenient. Very professional. Thank you.

dan h.  |  Expérience générale 
Évaluation :
5

Very friendly staff

Rebecca T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gregory T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian M. 
Évaluation :
5

Excellent Service!

George N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADELINE P. 
Évaluation :
5

Always a pleasure to use this location!

Michael H. 
Évaluation :
3

I was charged 10 $for one dozen furniture blankets that were not in the truck at pickup

Jay L. 
Évaluation :
5

Fantastic storage facility. Always well maintained, clean, and accessible. Staff was always very helpful and the Manager Dan, especially so. Will use again if the need ever arises and will recommend to anyone!

wesley d.  |  Expérience générale 
Évaluation :
5

We had excellent service and assistance. We would definitely recommend this facility to friends and neighbors.

Renee L.  |  Expérience générale 
Évaluation :
4

I utilized two storage units. One was inside and upstairs. This unit was nice, however it was ANNOYING that the hallway lights were on a timer or based on movement. The lights would always shut off when I was working inside the unit. It forced me to exit the unit and walk halfway down the hallway to trigger the lights to come back on. The other unit I used was outside. Although there was some lighting, they often were not on when necessary (cloudy days, dusk, daylight savings changes, etc) and were not positioned to help see inside of the unit. The one thing I was very unhappy about was the fact that upon move out, my prepayment was not prorated and returned to me. I lost 4 weeks of a refund (December 5 - January 2) and feel that UHaul can now earn double the rent on the same unit when it is re-rented during that time. My recommendations for future U-Haul storage seekers will be to NEVER prepay to avoid this unfairness when moving out.

Mary E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THEODORE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon S. 
Évaluation :
5

Overall good experience, I'd definitely use this U-Haul facility again if we ever needed a storage site.

jim l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff H. 
Évaluation :
4

When I was driving on the highway , The truck was shaking all the time. The m sorry it was bad . Thanks

Shadi Ahmad A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Uhaul of Grayslake is great! Everything is laid out so well. I was pleasantly surprised to see how well they set their store up for Covid protocols. It really made me feel that they were attentive to protecting both the customers and the staff. That was great to see! And the situation for loading and unloading UBoxes is wonderful. The staff was extremely helpful and willing to answer to questions. I was really impressed. The UBoxes will be shipped out this week. So I'm interested how that process goes since its my first time. But the staff at Grayslake really made feel like it was well in hand. So, yes, I would HIGHLY recommend UHaul at Grayslake!

Erik H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

B H. 
Évaluation :
4

Nice people the only thing is U-Haul needs to be better at reserving trucks location i think this is not employee issue this is a organization issue and it needs to be fixed much like reserving a seat a restaurant a seat is reserved.. your truck reservation basically sucks

Lindsay S.  |  Expérience générale 
Évaluation :
4

the people wre nice and the place was very clean

Arthur H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd L. 
Évaluation :
5

It would of been nice if the description said a pipe is located in the storage unit

Daniel H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gladys S. 
Évaluation :
2

This location is so unorganized and there are never enough staff on hand to help the customers. The computers always seem to be down and the wait in line is usually from 15-30 minutes.

TOSHA J. 
Évaluation :
5

Uhaul trailers offer a great value with good service!

Dan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter V. 
Évaluation :
4

Tell your employees not to lie to their customers. Rented a truck at 4:30pm on Sunday to move items out of my two storage units. Employee told me that they close at 5pm but since I had 24 hour access I would be fine. 4:50pm hits and the main sliding door exit to storage is locked. I ask the same employee why it locked because it wasn't 5pm yet. He said he forgot to tell me they have to lock the door 10 minutes early. I had to move a bunch of large sofas and was down to the last one at the exit door. I told the employee I didn't think they wouldn't fit through the smaller 24/7 access door. The employee told me he would “call his boss in 5 minutes” to see if he could open the large door for me so that I could get the last sofa I needed out. I already had the sofa ready waiting by the exit. I waited for 20 minutes and he never showed up. Walked back around the front to find he had left for the day. Bottom line, if you didn't want to help out the customer or couldn't do anything, just tell the damn truth. Don't lie and make customers waste time waiting around for nothing.

Phillips T. 
Évaluation :
3

Make sure your credit card machine and computers are updated and ready to work when open

JOSEPH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant T.  |  Expérience générale 
Évaluation :
5

Great service and very helpful!

Peter V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAMIL Z. 
Évaluation :
5

Absolutely nothing. Customer service was very professional polite and helpful

Rafael P. 
Évaluation :
5

Very efficient rental process and convenient. Merci

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jocelyn V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine R.  |  Expérience générale 
Évaluation :
4

There were some initial issues with the locker door, however the staff responded and resolved the issue quickly and efficiently.

Grant T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD F.  |  Premières impressions 
Évaluation :
5

The Grayslake facility was spotless, well lit, and safe. We only had positive experiences there and with the staff.

Matt P.  |  Expérience générale 
Évaluation :
4

I don't like not having anyone answering the phones during business hrs and having the call default to the corporate general number. I had 2 instances where I could not make a payment due to working the front line as a traveling nurse during this pandemic. I ended up with late feeS and to much of a hassle to contact local office several times with no one Answering and having to be on hold on the default number to get a late fee taken off. Otherwise, great facility. You can always contact me at 262-455-3911 if you have any questions or email me at juliarausch966@ yahoo.com. Thank you, Julia Rausch

Julia R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micah T.  |  Expérience générale 
Évaluation :
2

While the facility itself was very clean and maintained; The staff is pretty incompetent. They majorly screwed up a truck rental for me...In which they didn't even tell me they overbooked...I had to find out 10 hours before I needed that truck for my move the next day. And because of the lack of communication, I had no options to rent from another company to - as the closest company that had a truck available was 200 miles away. After they screwed that up, I, in person, notified them that the units I was renting should not be charged for another month because I was moving everything out the next day (which was before the end of the current month). Yet again, they didn't listen to me and note that in their system, So now I keep getting emails that I'm late on my payments, when in fact, I shouldn't have been charged at all. Simply put, there is a complete lack of communication with customers. I would not recommend this facility.

KRISTIN L.  |  Expérience générale 
Évaluation :
5

The online move in option was absolutely the best! I had a lot of anxiety about going in and renting a unit in a busy office. This option allowed me to pay, get an access code and move right in! The facility was clean and it felt like a very safe environment.

Lynette P.  |  Online Move In 
Évaluation :
2

They didnt have my reservation. Then they gave me the wrong unit. After 45 min I finally got the right one. Uhaul needs to get more organized. Had problems with the truck I rented from a different facility as well

Carrie S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elaine b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

neil k.  |  Expérience générale 
Évaluation :
5

Closed our storage unit after move complete. Appreciate how easy you made the transition for us.

Leslie L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William H.  |  Premières impressions 
Évaluation :
5

The Manager is an excellent example for admirable customer service etiquette. He listens to every customer, he gets up to help and assist with any issue . His always available to answer questions.

Ola D.  |  Expérience générale 
Évaluation :
5

The staff and manager was super friendly and helped me navigate using the facility as well as a U-Box. Very flexible about pulling the box for loading at the facility. The facility was always super clean and in the heat of the summer very cool. I think it is a nice service they provide for recilying of potential unused furniture. If we had more room in our U-box would have taken a table and chairs someone discarded.

GREGG H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jillian C.  |  Premières impressions 
Évaluation :
5

Thank you! Outstanding job. Clean, safe, easy to use

Michael H.  |  Expérience générale 
Évaluation :
5

Clean storage and pleasant staff support

Thomas J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John C.  |  Expérience générale 
Évaluation :
3

The staff did not explain how to use the access card. They never told us we had to scan it to turn off the alarm. They didn't tell the customers after us either - we both set off the alarm system. They told us what door to use, but didn't really explain how to get to our unit. We figured it out! But a couple simple sentences from them would have been super helpful.

Ann B.  |  Premières impressions 
Évaluation :
5

We had a great experience. Highly recommend to others! Merci

gwendolyn M.  |  Expérience générale 
Évaluation :
5

Don't get me wrong, my experience was great! However, I reserved my unit via your website. It lies. On the internet, it said that the unit I reserved could store a 1-2 bedroom unit between 1200-1600 square feet. My two bedroom was just over 1000 square feet. When the movers got there, they said no way my stuff would fit in that unit. I was able to upgrade my unit with the help of the staff. It all turned out well, and the staff was amazing! I'd suggest reassessing the size of the units, and their capacity. Especially how they are advertised on the internet.

Amanda R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

barb h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN E. ELIZABETH E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David V.  |  Expérience générale 
Évaluation :
5

Very clean facility and well run.

dick h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY F.  |  Premières impressions 
Évaluation :
5

Very flexible. Attentive courteous. After move decided to rent storage locker and very helpful and efficient

GREGG H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K.  |  Premières impressions 
Évaluation :
5

Very satisfied. Dan was helpful with making sure we had the right size storage unit and truck. I will be using them again for a truck to move from storage to our new place.

Mary R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalli M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

linda j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asia R.  |  Expérience générale 
Évaluation :
5

Great service!

Michael W.  |  Premières impressions 
Évaluation :
4

The only issue was the card reader wasn't working which wasn't a problem at the time but could be if it's after hours.

Ronny C.  |  Premières impressions 
Évaluation :
5

I was very satisfied with Uhaul storage facilities everyone in the office has very good customer service skills. Grayslake faculty is highly recommended.

maria f.  |  Expérience générale 
Évaluation :
5

Great service!!

geraldo d.  |  Expérience générale 
Évaluation :
5

The guy that waited on me was very pleasant and accommodating.

Carmelita C.  |  Premières impressions 
Évaluation :
5

Great customer service and friendly staff!

chris e.  |  Expérience générale 
Évaluation :
5

Good service. Will go back if services are needed again.

Ernestina J.  |  Expérience générale 
Évaluation :
5

Thank you for providing an excellent location and service.

Bernadette W.  |  Expérience générale 
Évaluation :
5

We were very pleased with the facility. Our furniture was in storage for 6 weeks without an issue.

karen k.  |  Expérience générale 
Évaluation :
5

Fabulous facility, and the staff was extremely helpful!!

susan e.  |  Expérience générale 
Évaluation :
3

Staff and billing issues. Facilities clean.

Natasha M.  |  Expérience générale 
Évaluation :
5

.

Sergio S.  |  Expérience générale 
Évaluation :
4

The facility was great. It was a little pricy. The staff was great

Shellie J.  |  Expérience générale 
Évaluation :
5

No issues at all. Excellent customer service. Storage units were clean. Very good choice of rentals and moving supplies in stock to choose from. Everything you need to move and store is here.

Michael A.  |  Expérience générale 
Évaluation :
5

The staff was very helpful. The unit was clean and easily accessible.

Patricia C.  |  Expérience générale 
Évaluation :
1

While the location and access hours were very convenient; it was not secure. The fence surrounding the storage lockers had two openings which were accessible to anyone. The staff was not courteous.

ERIC T.  |  Expérience générale 
Évaluation :
4

There were 2 gates that remained opened for anyone to walk into on the west side of the property.

Sheryl W.  |  Expérience générale 
Évaluation :
5

Was very satisfied with the overall experience...Climate controlled environment kept my boxes well maintained. Very clean environment.

Susan K.  |  Expérience générale 
Évaluation :
5

Great experience.

Howard R.  |  Expérience générale 
Évaluation :
5

Great service. Very reasonably priced.

Patti C.  |  Expérience générale 
Évaluation :
5

Renting the storage unit was an easy and painless experience. I will be using this facility for storage again, renting trucks and purchasing moving and packing materials that make life much easier!

Lynette P.  |  Expérience générale 
Évaluation :
5

Great customer service!! Clean cars, clean spaces!!

geraldo d.  |  Premières impressions 
Évaluation :
4

I wish the code system was explained better, only for entry or do we need to use it when we leave (only for entry). Facility is clean & while seeing a rodent trap was not odd, how is it changed?

Jennifer D.  |  Premières impressions 
Évaluation :
5

Great customer service fast service

Ricky S.  |  Premières impressions 
Évaluation :
5

the guys were nice and patient as I changed my mind about the size.

ROBIN P.  |  Premières impressions 
Évaluation :
2

When I registered for my Uhal account I was registered twice and asked to make payments on both. When I canceled the payments it took them 3 tries to cancel and they almost charged me another month.

JONATHAN N.  |  Expérience générale 
Évaluation :
5

The staff and manager help been great!

JONATHAN V.  |  Expérience générale 
Évaluation :
4

I would like to see how consistent the services are before providing the highest level of grading to excellent...

Richard P.  |  Premières impressions 
Évaluation :
5

I had trouble with the mobile app, but the manager on site was able to help me and get me on my way.

Robert S.  |  Expérience générale 
Évaluation :
5

Beautiful facility

RENEE V.  |  Expérience générale 
Évaluation :
5

Very quick, efficient and friendly. This is my second experience with this location and they both were wonderful!

Diane D.  |  Premières impressions 
Évaluation :
5

Fast friendly service love the free storage with truck rental

Ronald M.  |  Premières impressions 
Évaluation :
5

very friendly and professional. the manager was extremely helpful and showed me right away everything. very clean and organized!

beate t.  |  Premières impressions 
Évaluation :
2

I went into the store to check in. The rep told me he didn't know the system so I left. then called me a few hours later to call and tell if I didn't fill out my paperwork id loose my reservation.

kimberly b.  |  Premières impressions 
Évaluation :
5

I ordered online, but was having trouble with that. Adam jumped right in and saved the day! Merci.

cindy w.  |  Premières impressions 
Évaluation :
5

This facility exceeded my expectation. It was much better than facilities I had used before

sharon b.  |  Expérience générale 
Évaluation :
4

Staff could be friendlier especially those working up front.

Bill F.  |  Expérience générale 
Évaluation :
2

one person services office snd outside area resulting in 10-20 min wait times. Storage space is overbooked and reservations changed upon arrival based on availability.

robert n.  |  Expérience générale 
Évaluation :
5

I could have used later hours when moving out but the option was available if arranged in advance. The facility was super easy to access and very well maintained.

Anne H.  |  Expérience générale 
Évaluation :
5

Excellent storage facility.

Darlene C.  |  Expérience générale 
Évaluation :
5

Great staff! Especially Doug, answered all my questions and made it a smooth process!

Gail M.  |  Premières impressions 
Évaluation :
5

Dan and his team do a super job! Larry Swinden

Larry A. S.  |  Premières impressions 
Évaluation :
5

Best storage facility I have ever used!

dennis K.  |  Expérience générale 
Évaluation :
4

The price was more expensive than others in the area but I needed an open unit for moving and they had one available. Also I had to walk out one day after waiting for 15 minutes with only one servrep.

paul m.  |  Expérience générale 
Évaluation :
1

Manager dan is extremely rude and unprofessional. The place is a rip off. Would never trust my belongings here and never come back. I would NEVER recommend this place. Absolutley horrible experience!

gina m.  |  Expérience générale 
Évaluation :
4

Nice large clean facility with a friendly knowledgeable staff. The only negative I could find was there prices are higher than other area rentals but they had the size I needed where others didn't.

paul m.  |  Premières impressions 
Évaluation :
5

The manager of the facility was extremely helpful! He helped us with our storage unit and was very informative. Overall great service!

Patricia C.  |  Premières impressions 
Évaluation :
5

Cognations!

karen b.  |  Expérience générale 
Évaluation :
5

His facility was even better than I’d expected!

Shannon B.  |  Expérience générale 
Évaluation :
4

It was convenient . Worked out perfectly 👍🏼

TINA S.  |  Expérience générale 
Évaluation :
5

Dan was professional and easy to work with. Offered me many choices including locks, dates to begin, optional RV storage and up sizing on any rental unit if needed.

bob h.  |  Premières impressions 
Évaluation :
5

First rate service, particularly from Adam.

Charles P.  |  Expérience générale 
Évaluation :
5

A+++ Customer Service experience was superb. Friendly staff, General Manager on duty helped me and went above and beyond at staging my UBOX's As close to my new on site unit as possible.

Michael A.  |  Expérience générale 
Évaluation :
5

Every step if the way this was a great experience! I would recommend POD movers from U-HAUL! Nothing was broken!

Gregg W.  |  Expérience générale 
Évaluation :
5

Over the past several years I've rented various units. My experience has been perfect every time.

Douglas H.  |  Expérience générale 
Évaluation :
5

Rented a trailer, got a free month of storage. Trailer in great shape, clean and ready to go. Adam even hooked it up for me, and unhooked it when we returned it. Super customer service here!

Charles P.  |  Premières impressions 
Évaluation :
5

First rate service and facilities

Larry N.  |  Premières impressions 
Évaluation :
5

For a stressful time the employees made it less stressful for us, Thank You

marie v.  |  Premières impressions 
Évaluation :
1

Was mislead by your rep on the phone! Thought this storage unit was an indoors storage for a vehicle It was only an outdoor parking space . We declined it when we arrived there in person yesterday.

Walter G.  |  Réservation 
Évaluation :
5

What a pleasant experience, from rental, move-in to interaction with the staff at the Grayslake facility. I would highly recommend using them.

Tom K.  |  Réservation 
Évaluation :
5

Very good service, easy check in and check out. Also helpful finding the best storage unit size for my needs, great group of people!

MARIA D.  |  Réservation 
Évaluation :
1

Storage unit was small and was not a full unit. Lots of tubing and vents in unit. Not worth the money!

STEPHANIE D.  |  Expérience générale 
Évaluation :
4

Easy check in and check out

Elda E.  |  Expérience générale 
Évaluation :
4

S.O.

PAUL U.  |  Expérience générale 
Évaluation :
5

I was very pleased with the services and storage. Will use again in the future. Opening a new, state-of-the-art storage facility in Grayslake was great for local residents.

dan p.  |  Expérience générale 
Évaluation :
5

First-rate every step of the way

robert l.  |  Expérience générale 
Évaluation :
3

Needs to providae dumpster to throw my trash, thanks

ELIZABETH K.  |  Expérience générale 
Évaluation :
5

Excellent storage facility. Very friendly and courteous employees.

DARLENE C.  |  Expérience générale 
Évaluation :
5

Nice location.

brian e.  |  Expérience générale 
Évaluation :
4

Customer service isn’t a thing.

Krishana M.  |  Expérience générale 
Évaluation :
5

Was a good experience

JENNIFER D.  |  Expérience générale 
Évaluation :
5

We had a great experience with you.

Brian W.  |  Expérience générale 
Évaluation :
5

Facility is clean and well-lit and offers complimentary services (moving carts, wide elevators, easy access doors, etc). Staff is friendly and helpful.

Mary E.  |  Réservation 
Évaluation :
5

Very nice storage area.

rose c.  |  Expérience générale 
Évaluation :
5

uhaul made it easy

joseph p.  |  Expérience générale 
Évaluation :
5

Staff was professional from check in to check out. My truck was ready when they said it would and they even helped regarding last minute storage needs. Storage office and units were very clean

MARIA P.  |  Expérience générale 
Évaluation :
5

The staff at Uhaul Grayslake were always courteous and professional whenever I went in. I interacted with 5 different employees, they were all wonderful through my moving process. Merci

Latasha H.  |  Expérience générale 
Évaluation :
5

Staff was very friendly and helpful. We used a lot of boxes, some from the donation area, to which they alerted me. They always helped carry larger loads to the car for my wife.

Bruce B.  |  Expérience générale 
Évaluation :
5

Very pleased with my experience here. The employee who checked us in was very accommodating and informative. All around grat experience.

David I.  |  Expérience générale 
Évaluation :
5

The facility is wonderful. Renting a truck however, doesn't mean that you will have one on that date. I wouldn't care if I had to pay a non refundable deposit to guarantee the truck is there.

MARK SUSAN L.  |  Expérience générale 
Non reviews have been submitted for this location.

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