When I arrived at the store to rent the vehicle, I went inside. Told the guy wanted to rent a truck. He didn't check the gas gauge. He didn't do anything. All he did was get my info and give me keys. He told me it was at a half a tank And I needed to be there when I returned it. I went outside and started the vehicle. It was not a half a tank. It was an eighth of a tank under half of a tank. I return the vehicle with the same amount of gas and a different elderly gentleman that was working decided to charge me eight dollars Because he said it needed to be a half of a tank. I don't know why I need to pay for somebody else's gas. The staff was nice about it but I think that you guys need to work on paying attention to your equipment more I decided to pay the money he said was owed because I did not think to take a picture or bring the guy outside when I initially started the vehicle and realized it was under an eighth of a tank, and it wasn't worth trying to sit there and argue with the guy over it but for future cases not everybody can afford to just give over that extra eight dollars so I feel like you guys should do a better job on your returns and making sure your vehicles are actually in the condition and I have the gas that they have when they are rented
Greg M.Customer Reviews for U-Haul Moving & Storage of Great Falls
Testimonials From Recent Customers
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The customer service representative was great
Robin J.I was very satisfied with the service I received from the U-Haul staff and very clean facilities.
Lisa L. | Premières impressionsDelayed my move by 15 days without telling me. I will NEVER use Uhaul again. Days of pure panic until I got someone else to move me and he did an amazing job for half the price.
Nancee I.They made customer service a priority.
JON K.The customer service was/is outstanding. Thomas was great to work with. Knowledgeable, friendly, well trained.
Ronald L.My only issue was that there was not a lock in my unit as the instructions stated. However, the security guard at the facility was very helpful and assisted me in getting sorted.
Jessica K. | Online Move InBrad is awesome. And Sam too when we returned. Great job. Great crew.
Paul H.Was supposed to rent at another location but no vehicle available. So a bit out of my way. Customer service agent very thorough but return was a bit slow because he was the only customer service agent and he was busy.
Sanford M.The $19,95 price advertised for what I rented locally is a little misleading since it doesn't include your steep mileage price. I still would have rented from you, but I would have preferred to have that more clearly shown in your ads.
Thad S.put drop off signs facing both direction so people coming in their west entrance know what to do.
Kevin P.It's ridiculous we paid over $5000 in storage fees and when we didn't get one unit's lock secured we had multiple items, some large enough to require a dolly, stolen from the unit. The GM stated the alarm went off on Sunday, why didn't we receive a phone call? We were there on Monday and discovered the missing items. WORSE thing is they would NOT look at camera footage to help solve it. Seems like an inside job.
scott g. | Expérience généralePrompt friendly and helpful
Andrew T.Thank you for making this process much easier.
Susan S.The customer representative was extremely efficient, friendly, and knowledgeable about the products.
Shawn K.Best experience yet , Thank You !
Patrick V. | Expérience généraleSuper helpful!
Leslie B.Awesome crew. Alwsys plasent, friendly, and helpful!
Stefan R.Biggest issue I had was the pickup. Took an hour to get the vehicle because of issues in app and with verification. Otherwise things went very well.
Christopher K.Awesome experience thanks so much for everything!!!
LAURI F. | Expérience généraleHave clearer instructions to the people who work with uhaul
Dakota G.The staff was friendly and very helpful - the facility was tidy, easy to maneuver, and lots of carts for our use. Moving can be such an ugly job but this U-Haul staff helped take the sting out of it for us. Merci.
Diane K. | Premières impressionsThere are a lot of pot holes in the area, other than that the facility is great.
Susan R.Excellent customer service!
JEFFREY D.You're doing a great job as of now
Anthony R.Always friendly, knowledgeable staff. This is where I like to do business
Jenn F.He didn't believe me when I told him the gas wasn't full and thankfully I had taken a photo of the gas level when I received the truck. Sorry I had to make him get up to do his job
Jennie L.Our rental was not located near the building and the clerk directed us to the wrong Van. We had to walk around looking for the right one which was located across the very large parking lot from the building.
Ellen L.It was easy and quick to get a storage when we really needed one. Place was clean and well maintained. Cost is not bad either :)
kayla d. | Premières impressionsSo it was good but the prices are a little expensive
LORENZ M. | Expérience généraleUhaul personnel was very helpful, friendly and courteous!
SCOTT B.Very friendly personnel.
SCOTT B.Quick and friendly service. The staff is very knowledgeable.
Marjorie E.Customer service was excellent both in getting truck and returning.
Dennis P.Sam made all the difference for me after my unit broken into, lock cut-off, police called. Sam didn't hesitate to get me into a unit with camera coverage and a new lock. When I informed him and Brad their barrooms are in the order of a dirty gas station , they got on it - keeping them a bit cleaner; and began getting the outside trash can I front of glass doors , emptied regularly versus always in a state of full- overflowing trash falling onto pavement. Had it not been for Sam since the beginning rental April 2022, I'd have left and also the attentive courteous manager Brad. Anywhere Sam or Brad go, I will patronize their establishment and know I'm well-cared for. Thanks for hiring them - give them a raise so they can afford to live here Susie Cornelia Binkley
Cornelia B. | Expérience généraleI had an unexpected $20 charge for "After Hours Service Fee". I assume this is because I returned the trailer at 10:30 pm the night before it was due back. When I picked up the trailer, I was told I could just drop it off if no one was around and no mention was made of an additional fee. As I wasn't made aware and I didn't agree to this fee, I request it be removed and I be charged the agreed upon amount of $62.30.
Todd L.Very friendly and helpful staff.
Jackie P. | Premières impressionsThe manager of this store very very helpful!! The staff at closing was great very informative!!
CHELBY G. | Expérience généraleThe Best !
Patrick V. | Premières impressionsVery good and clean friendly
Luis R. | Expérience généraleVery good job checking in and out. Everything went smooth, and the associates were very knowledgeable about our towing requirements. For other/new customers, if you're renting a trailer, be prepared for the added cost (although fairly inexpensive) of purchasing a wiring adapter. The upside is if you ever rent another trailer, you'll have the adapter for next time!
Kevin B.Staff was knowledgeable and helpful. Entry door to office was a bit hard to find.
Mariah R. | Premières impressionsThis was a fantastic storage facility.
christopher b. | Expérience généraleAmazing experience, help with the moving process. Merci
Wayne J.The staff was friendly and knowledgeable and explained our Contract and cost to us prior to moving our stuff into the storage unit. The facility is clean and secure and has complimentary carts to haul your items to your unit. What a great added bonus!!
Melissa C. | Premières impressionsThe rental pick-up location in Great Falls was phenomenal. They had great customer service and were very professional and helpful throughout the process. When I arrived in Honolulu, Hawaii however, the service was not as great… My U-Boxes did arrive on time but after paying the $11,000+ in shipping already, I was told two days prior to delivering to my home that they were going to be unable to deliver to my home due to the incline in the road and that there was nothing else they could do. The location here informed me that I had to go and get a 20' truck and unload my things and deliver it myself (which took two trips). I scheduled movers to help me move prior to all this and they quoted me $200 for the initial move which was for the U-Boxes to be delivered at my house. I was given $350 in credits to help offset the rental of the truck and fuel/mileage which I was thankful for but I was looking at not coming out of pocket an extra $500 for the movers since I already paid $11K and was looking for help from U-Haul. We went over the allotted time which was two hours because there was a lot to do and it cost me $770 for this process which I did not plan on doing! I PAID A LOT OF MONEY FOR THIS MOVE AND PAID MORE TO MOVE IT MYSELF TO MY HOME!!! I wish there would have been less surprises and U-Haul would have done their research about delivering to my home prior to me paying for this whole move and not telling me they can't do anything after I already made the payment and agreed upon the delivery.
Keep up the good work
Terry t. | Expérience généraleThe man who met me at the dropoff was very friendly and helpful. He made the whole process absolutely easy and hassle-free!! I have no suggestions for improvement.
Christa L.Great guy. Thank you
Gregg G.Excellent service à la clientèle
Jacki M.Check in process was fast, efficient, and employee was nice to deal with.
Drew H.Just keep up what you're doing!!
Sobius M.The facility is very clean and well maintained, and the staff was excellent 👍.
Beau M R. | Expérience généraleFast, great location, easy to find, and spacious lot.
Mike G.Every month there was some issue with my billing. When I did finally release and move my stuff out over 2 months ago I was still being charged and receiving late notices
michone b. | Expérience généraleFriendly staff, smooth operation.
Jerry L.Great group of employees, they have everything you need, it's a one stop and shop experience.
Jason M.Good, courtios, helpful service!
Paul S.Great service always provided from 10th Ave store!
Jenn F.Very friendly and respectful, thank you.
Chris R.Very friendly and knowledgeable staff. It was easy to add a few extra days on the truck and van we rented. Great experience.
wanda C.Great job and great employees! Fast checkout and hookup to get me on my way! Merci.
Brian L.The staff here were very helpful and professional. This facility and staff exceeded our expectations and would definitely continue bringing our business here.
Joseph F. | Expérience généraleJ
Luis R. | Online Move InWhen you tell a customer that you will give them extra time due to the complete inconvenience of having to return the truck over 100 miles one direction from where the customer wanted to return it, the least you can do is honor it and not try to screw them out of more money due to uhauls incontinence.
Chad T.Thank you so much to Sam the owner and the rest of the staff you're absolutely amazing we can't tell you how much we appreciate your particular facility enjoy your day
SONJA W. | Premières impressionsEasy and efficient.
Kristy R. | Premières impressionsMy Locker space was excellent and well maintained. We purchased a home and did not need the locker any more. Thank you so much for being able to provide me one when I needed it.
michael m. | Expérience généraleWill always use this company never an issue that wasn’t resolved promptly
Josh A. | Premières impressionsGreat knowledgeable staff with excellent customer service!! Our company uses U-Haul storage to store things very regularly and the staff always make us a priority. Excellent clean facility would recommend to anyone looking for storage needs.
John V. | Premières impressionsEveryone was very friendly and helpful especially the owner I couldn't back up the truck in the bay & the owner was glad to help me.
Walterene H. | Premières impressionsEmployee was friendly and knowledgeable. He explained all the access procedures very well. He explained the swiping in and out procedure until I understood it.
Michael P. | Premières impressionsGreat facility and very nice people. Je les recommande fortement.
Ernie C. | Expérience généraleCleanliness went downhill fast after Samantha left. Not good lighting inside units.
randall h. | Expérience généraleStorage was broken into.
Andrew R. | Expérience généraleThis is the best facility I have been to. Climate controlled, clean, secure and you can pull into a garage in inclement weather and load or unload. I just moved my belongings out of state and had to unload the trailer in the rain. I really wish my new storage facility was like the one in Great Falls.
Patricia J. | Expérience généraleExtremely nice! Forgot to tell them we moved out and they called and closed it out for us!
alix k. | Expérience généralePerfect service. Friendly professional staff. Clean & secure facility!!
Michelle B. | Premières impressionsI usually deal with Sam, WHO IS THE BEST❤️ ☺️ ... but, this time was also OUTSTANDING and I dealt with Thomas from start to possibly finish. He has been amazing, just like Sam! :) I DEFINITELY WOULD RECOMMEND THIS UHAUL AND SELF STORAGE LOCATION! It is my favorite with all our moving or relocating needs! THANK YOU! Making this review fast because I meant to review when our initial move happened and Sam was OUTSTANDING EVERYTIME! I WATCHED AND ALSO BEEN APART OF WHEN HE WENT ABOVE AND BEYOND THE CALL OF HIS DUTIES TO HELP A CUSTOMER❣️☺️ Which is what makes a place great... when you aren't treated like a dollar figure.. but a good old fashioned customer service experience as they were back in the day! Even Travis was OUTSTANDING .. even when I didn't understand how the trucks flow in and out and I used the truck for extended times... (last move when we sold our house)... He handled it like a champ and I was so busy never got to review! So YES... I am a repeat customer and definitely recommend... BECAUSE THESE GUYS ARE PURE GOLD❤️ I hope they are treated as such by UHAUL... (unlike Central Ave years ago... when my fav was just gone one day!梁 and THEN MET SAM! So We always try to go to this location first! ❤️ ) OUTSTANDING CUSTOMER SERVICE❣️ CLEAN AND ON TOP OF IT WITH ALL YOU NEED AND MORE! 5+朗 THANK YOU FOR EVERYTHING‼️- Kimmy Schaal
KIMBERLY S. | Premières impressionsI had issues at the beginning, like my u haul having a hole in the bottom and all the gas draining out. I had put 175 in, we had to get it back fast. But my money is in the process of being refunded. I then had a hard time finding a uhaul, but the guys at u haul in Spokane valley went all out in helping me get one, so grateful to them. I would recommend u haul in a heart beat. Thanks for everything you did to help me, you went above and beyond what I expected. Judy Evans
Judy E. | Premières impressionsGreatly falls team was extremely helpful.
Zachary C. | Premières impressionsFloors are dirty. Bathrooms are ok. Had a misunderstanding about returning rented pads. First interaction was unsatisfactory. After addressing it again we came up with an agreeable solution. Please train people selling/renting pads to clearly explain how and when to return them and what the charges will be for late return. Tell people to not come across as demeaning because of misunderstanding policies. Have some compassion for people who are weary, short on sleep, overloaded on complicated details, and haven't eaten all day. It took 1 hour to complete rental arrangements, even with a reservation, while generous friends were waiting to help unload.
Kelsey D. | Premières impressionsBrad was the best person to work with. Very helpful!!!
Steve D. | Expérience généraleDumpster is alway full Uneven floors inside
TODD CHARLES A. | Premières impressionsSam was a great help. Very knowledgeable
Danny W. | Premières impressionsExcellent service à la clientèle. Very helpful and attentive when entering door as customer 1st time. Merci
Leslie B. | Expérience généraleBradley very knowledgeable and friendly. He answered all my questions without any hesitation and the rest of the staff were also very helpful and knowledgeable.Thanks to all
David S. | Expérience généraleNice
JAMES G. | Premières impressions10x10 storage unit was ideal for my needs. Very clean and secure.
Richard R. | Expérience généraleVery helpful
joanna w. | Expérience généraleReally appreciated the effort they made to help us.
Janet O. | Premières impressionsVery friendly and helpful staff.
ALAN B. | Expérience généraleBrad was great to work with. Very helpful and offered great suggestions. I wont go anywhere else.
michael m. | Premières impressionsVery friendly and accommodating. I without hesitation recommend using the 10th Ave S location for storage and truck rental.
Laurie P. | Premières impressionsUnits were way to far from the front door, makes 5 times the work loading and unloading
rick s. | Expérience généraleClean storage units will recommend this place
DOROTHY M. | Expérience généraleI really liked all of the security features. There are also well maintained carts to use for moving stuff in to your units which was very helpful.
Barbara T. | Premières impressionsI found a unit the same size for way cheaper. Followed all the directions and still set off the alarm to my unit.
Katherine S. | Online Move InStaff member was very friendly and helpful, showed me the various sizes available and answered my questions.
Beau M R. | Premières impressionsEmployee working was super helpful, friendly, and made sure we knew all the rules and how to make sure we avoided additional charges, like using the correct type of lock and how to check in our rental truck after hours by making sure we had the web address.
Jennifer R. | Online Move InThe truck I received was all the way across the parking lot and dirty when I got in it. Then when I returned the truck, because of someone else's mess I was charged a cleaning fee. I couldn't go back and change it and it was after hours so I couldn't speak to anyone about it. Not happy when I moved all day long. I won't be renting another truck from uhaul again.
Elizabeth R. | Premières impressionsStaff was incredible. Very friendly and helpful plus super informative about the best options and services they provided.
german r. | Expérience généraleI DO NOT WANT TO BE CONTACTED!!!! The store manager, can't remember his name, had rubbed me wrong several times and after a review, he called me to apologize. First I didn't ask to be contacted. Second I did the survey not to have my info sent out. Sam is amazing. Great guy. Helpful and very respectful. There is a female there that is almost as good as Sam. I can't remember her name either but very pretty. She's respectful and helpful as well. I think that with the larger units being so far back it makes moving stuff in and out difficult as there is no back entrance. Might be a consideration. Overall though the place is good. Great people work there and are helpful. I DO NOT WANT TO BE CONTACTED!!!!
Adam R. | Expérience généraleToo expensive
Jenn f. | Expérience généraleClean, climate controlled, and secure. Staff was helpful and polite. Would rent here again.
Dieuchau N. | Expérience généraleI'm counting on 24 hr access and new Bay door becoming available very soon.
Dana I. | Premières impressions