Customer Reviews for U-Haul Moving & Storage of Great Falls

Évaluation :

5

Great customer service! He was really helpful and accommodating!

Évaluation :

4

expand hours on weekend would be nice. Otherwise no complaints

Évaluation :

5

Excellent staff,always friendly.The building and units always clean.What I really liked was the temperature control faucilty.

Évaluation :

5

Using the app made the process super simple. The speed of the staff with preparing the unit and ease of access made this experience great. 10/10 would/will use again!!

Évaluation :

5

This was my best experience with this location. Keep up the good work!!

Évaluation :

5

after a 10 hour drive, very short drop off. A pleasure............

Évaluation :

4

It wasn’t clean and their were crumbs on the inside, however, it did run well and got us to where we needed to go!

Évaluation :

5

Not much. The folks here are knowledgeable and provide quick service. I've dropped off four trailers at this location and always received excellent service.

Évaluation :

5

Give a person a break if like you show up a little time time like 6 minutes but other than that it was good 👍

Évaluation :

5

Lubricate ratchet strap on auto transport

Évaluation :

1

My experience in U-Haul honoring my reservation was awful. Even though I placed my reservation a month in advance, I was notified two days before my move that there was no truck available at my requested pick up location in Great Falls. I was asked to drive 70 miles each way to a different town get the truck I requested. That was unacceptable. Instead, I was given a truck 2x's the size that I needed and had to pay more. Unacceptable. The Great Falls location provided no assistance in finding a solution.

Évaluation :

5

Very nice indoor storage buildings with drive-in unloading and loading areas. Plenty of carts available for moving things.

Évaluation :

5

The staff was super friendly and helpful in helping me pick the right storage unit was not thrilled about the truck being on less than a 1/4 when I picked up from the original pick up location though..... and paying the amount I paid for the rental service

Évaluation :

4

Everything went well untill the unloading bay auyomatic door came down and broke the windshield on my pickup (sensors didn't detect that the pickup was in the doorway). Msnsger Chuck Wells handled the situation nicely

Évaluation :

4

We had an incident with the automatic door at the indoor unloading bay, it came down with the pickup under the doorand brokethe windshield. Chuck the manager was on top of the situation. U -haul insurance is handling the glass replacement.

Évaluation :

5

Kurtis was extremely helpful. You could tell he knew what he was doing. Being my first time renting a car hauler, he explained the features of the equipment and had me hooked up and ready to go in minutes. Kudos

Évaluation :

5

Your employees did well.

Évaluation :

4

It could have been cleaner, especially the bathrooms.

Évaluation :

5

I would definitely recommend this location of UHAUL, the staff is not only friendly, they are very knowledgeable and helpful. A big plus is dealing with the public while maintaining a high level of professionalism.

Évaluation :

5

Keep it up! Excellent service and over the top friendly and helpful staff!

Évaluation :

5

Everything was Scheduled through the APP and very easy. We needed to extend the rental for another day, had no problems doing that and rhe money that was needed was promptly returned when the rental was.

Évaluation :

2

Seemed to be helpful to a degree. They only passed me on to the next guy. I will never use U-Haul again.

Évaluation :

4

Location was close to move in site, staff was friendly and helpful.

Évaluation :

1

I have been waiting for over a week to be contacted back in regards to the issues I called in about. I have resorted to messaging on fb about my issues that they state they can see but no one will call me back. Communication is awful. Not to mention not safe trucks!!!!

Évaluation :

1

Truck was dirty and no driver sun visor and driver seat was very hard to move to ajest

Évaluation :

5

Nothing to improve on at this time.

Évaluation :

5

Chuck helped us out during a very stressful time while we prepared for our final move across state lines. He was helpful, kind, and gracious and navigated my husbands frustration very well. Je les recommande fortement. 

Évaluation :

5

The team at this location were extremely friendly and helpful. There was an issue with my online reservation that bewildered their system but they worked through it with humor and great attitudes. Really appreciated their efforts.

Évaluation :

4

The only reason why I rated this U-Haul Self Storage at 4 stars is because the access hours are the same as the office hours, which is fine, but I hope that this U-Haul Self Storage follows other U-Hauls that I've seen and allow extended access hours or even 24 hour access.

Évaluation :

4

Bathroom has benn out of order for a couple of weeks, door to exit loading dock broke about as long.

Évaluation :

5

Yes it was a quick drop off and the employees helped me instantly

Évaluation :

5

I've dropped off at this location before and both times the process was very quick and easy. The manager was courteous and very efficient at checking me in. I can see that Uhaul hires great people who receive good training.

Évaluation :

5

Lower your rates, lol

Évaluation :

5

Everyone was very friendly and helpful. The only suggestion I have is to maybe have the website update the access hours. I went to unload in the morning at 0530 when it said would be available, and I wasn't able to get in until 0900 which in turn made it so I had to pay for an extra day. Merci.

Évaluation :

5

Great heavy duty equipment that tows well.

Évaluation :

5

Order some more pick up trucks for the greatfall locations

Évaluation :

3

They figured out what error was I'm the mileage

Évaluation :

5

I have 3 lockers with you and am very grateful for your support, most important for me is that help and direction you provide. The cleanest of the floors, the lockers themselves and the available equipment that is too locate. Let's not forget the price of the rental and the friendly staff.

Évaluation :

4

The parking lot is the only thing that needed attention. And it was being attended to at the time.

Évaluation :

5

We had a very good storage experience at Great Falls U - Haul!

Évaluation :

5

Great customer service got the counter took care of me perfectly.

Évaluation :

2

Way more expensive than I was told it would be. Also never included the appliance dolly we payed for.

Évaluation :

5

keep up the good work

Évaluation :

3

Not all of the key pads work causing an inconvenience to de-arm my unit. With U-Haul having all of its members phone numbers and emails, they could have sent out a message stating the issue, the corrective action, or even the temporary fix. No "out of order" signage was posted or any notification. Instead I had to go inside and ask about the issue. After all, every year U-Haul ups the rent to cover what ever excuse at that time, maybe some of that money could cover a simple sign. I realized that my units alarm was faulty and although I would arm it, my items were not protected by that layer of promised deterrence. I will give U-Haul staff a thumbs up as they moved me to a larger unit with an employee rate which was similar to my smaller previous unit. But when I was told this year there would be an increase in rates via email, it say almost $18 a month. I talked to the staff and they told me $10 for larger units and $5 for smaller units. Explain that to me in a way I will understand. With this ridiculous increase in rent, I had to purchase a key fob to open the bay doors after hours and if I wanted 24 hour access then I would have to pay a monthly fee. I understand the reason why the fobs are needed as they keep people out that camp in there or are seeking cover from the cold. Every time I would come to the building I would open both doors just to make sure they work with my fob. And they did. I did notice that one doors rollers were messed up while opening the door and I reported it to the staff which should have been noticed while a walk around was "supposedly" being conducted. The staff always are nice and friendly and I have never had an issue with any of them other than the general manage a couple times. The building is usually mostly clean and well lit with lighting. The hours are reasonable but a fob is not going to stop someone from coming in late at night and is a sorry excuse for a fee. Overall I'm in the middle of the road with my experience as there are things on both sides that prevent me from swaying one way or the other.

Évaluation :

3

Something that could be improved on is additional training/experience for staff or adding additional staff for installation. What was projected to be a 2-hour job turned into 6 hours, due to lack of knowledge and what the technician explained as not being as strong as some of the ones who normally do it. After the job was completed and I paid he showed me the hitch which appeared to look good but the wire was it's just hanging and that is when I found out that there is an additional bracket that could have been added to secure the wire better, that would have been nice to have known sooner. Thank goodness this is our main location we use and staff is friendly and knowledgeable and other areas or this would receive a lower rating.

Évaluation :

5

The staff was very friendly and helpful.

Évaluation :

4

Chuck needs a week long off and recoup his customers are the ones who pay your bills outlook.

Évaluation :

2

Some nice people that are trying but the processes are horrid and actually getting the job (hitch installed) done properly good luck. Background: takes me 40 min to drive to the store... they require 1,5 - 2hrs (allegedly) to do the job... basically blocking off an entire afternoon. 1st attempt to install a fail cause they didn't have the correct hitch (somehow got put in the system as a 1,5" instead of 2"-ordered via call to the central system) and they didn't have the right part in stock. Manager did great job of trying to make right and we were able to find a time/day (I had a very narrow window due to trips) for a redo-- and this was clear to them. Show up for round 2 (I was early). Three guys working. They seem surprised when I showed up (appointment had been booked over a week ago so??) and they pass the job to one of them...When they look it up --yup 1,5 hr job per their system. I walk to a nearby store and coffee shop to pass the time and show up back 1,5 hrs later... My "installer" is now the only one in the store handling customers and hasn't gotten through my install. Ok fine be back in a bit and do some more walking. After another 30 min... I show back up... and he is still the only one in the store and still hasn't finished my install. My dog was at the vet and had 30 min at that point to pick her up. Explained that to the guy who then rushed to finish it... not getting the wiring "as clean" as he'd like (what does that even mean?). But, in a rush I figured I'd look at it later. Note: 2hrs 20 min (not including the 10 min early I showed up) for a BOOKED appointment that "requires" 1,5hrs and the delay wasn't about some unexpected problem but poor employee management/inability to notice appoints/leaving the installer by himself to install and handle packing and truck customers... I see the hitch and I about blew a gasket ... I was VERY clear and was assured the hitch wouldn't drop my ground clearance (I will attach a picture -- nm you don't give me the option :( ) close to 3 inches lower than my bumper. I tell the installer I was unhappy with lack of ground clearance (some poor worker bee). And, left to get my dog. I live in rural montana...on dirt roads... I bottomed out on this hitch on my way home (dry roads -- no snow or mud). Just unacceptable. Once I had my dog, and had bottomed out. I was fuming and I figured I'd call for a manager enroute home. Store phone sends me to corporate... Corporates phone tree makes me pick from Uhaul truck rental options. I pick one (cause the tree scolded me for not making an option)...wait on hold for 5 min... Finally, get someone that says "you need the hitch people" and I'm like "no kidding but there was no option" he says "i'm well aware". Clearly hitch folks are a 2nd rate customers to uhaul. So I finally get forwarded to the hitch people... I say I want to leave a message for the manager. He says let me see if I can get him if not he would get a direct message to him. Cool... phone connects to the store, there is no hand off by customer service, corporate just drops the call as soon as someone answers. But it is the poor workerbee and the manager is STILL not there. Left a message with my installer to have the manager call me and tell me how he was going to make it right. I get home and try to enter my complaint details on the uhual concern webpage... I run out of characters not much after describing my first appointment... par for the course... they just don't care to hear. Just avoid this clown show for hitches. Used to be the go to place. :(

Évaluation :

5

Pick up from this location was fast and friendly. After the paperwork was completed, the trailer was hooked up and lights checked and I was on my way. Very friendly and knowledgeable staff, totally recommended.

Évaluation :

1

When I arrived to check into my storage unit the unit was rented to another customer. Associated just said to bad. Had to rent a larger unit more than I needed.

Évaluation :

2

I received a text that my 20 foot U-Haul was not guaranteed at this location. The one that I had reserved the prior week. This was not cool.

Évaluation :

5

Nothing they did a good job except I wish they put return amount on post

Évaluation :

5

Offer water

Évaluation :

5

Always pleasant and helpful.

Évaluation :

4

The cost is too much.

Évaluation :

5

The service was great. Very clean business and vehicles. Friendly, professional employees.

Évaluation :

5

Very nice people work there!

Évaluation :

5

Good, fast, friendly and competent service.

Évaluation :

5

The young man who helped me set up my reservation was patient and very easy to work with. He let me consider more than one option, even driving a smaller truck over to compare. I'd happily suggest this location to others.

Évaluation :

4

Employee should walk out with the customer and go over the truck. The interior could have used a lite wipe down. Wasn't bad just one wipe with a damp cloth would have done it. Otherwise everything was good.

Évaluation :

4

Office employee was very helpful under stressful conditions.

Évaluation :

5

Nice big facility

Évaluation :

5

Staff were super helpful and professional!

Évaluation :

5

The staff are great.

Évaluation :

3

Need to be more friendly

Évaluation :

5

Very helpful, good clear directions . Splendid place and staff.

Évaluation :

5

Thank you, if I have the need for a storage unit in the future, this location will definitely be my first choice!

Évaluation :

5

Friendly and professional staff

Évaluation :

5

Convenient location, spacious facility, easy access, good value.

Évaluation :

5

Great Facility. Great Staff.

Évaluation :

5

Every time I have used Uhaul's services, I have been completely satisfied. The staff at the 10th Ave S facility are fantastic.

Évaluation :

1

I will never use another storage company. I will only be using U-haul from here on out. I've had nothing but Hi ratings four u haul. They have been there when I have needed them. If you want your stuff secure, here's a place to take it. They have clean and ready to go storages. They have trailers, trucks, box trailers and much more cigar. Just go to uhaul and they're ready to go.

Évaluation :

5

Very nice storage place. I would recommend to anyone.

Évaluation :

5

Very friendly staff

Évaluation :

4

I had storage at Uhaul 10th Ave S in Great Falls Montana. The fact that they do not prorated the rent is unacceptable. I was out Feb 18 and bill wasn't due til March 3..on top of that, the staff was always so rude. When I checked out the guy was so unpleasant and snapped at me for asking questions.

Évaluation :

5

Great Team!

Évaluation :

5

Thank you for the awesome customer service!

Évaluation :

5

Great experience, reasonable prices, friendly and professional staff, facilities were in good and clean conditions

Évaluation :

5

Bradley and his company were very good with customer service.

Évaluation :

5

Everything was great, except the entrance garage door to the storage came down on our trailer hitch five times. The hitch was under the sensors, so it didn't recognize we were there until it hit the hitch. There is no signage with explanation and the stop does not work on the garage door.

Évaluation :

2

I wasn't giving a unit big enough to accommodate my things so I was forced to rent another unit to fit everything in.

Évaluation :

5

We were well pleased with the facility and staff.

Évaluation :

5

I was very satisfied with the service I received from the U-Haul staff and very clean facilities.

Évaluation :

4

My only issue was that there was not a lock in my unit as the instructions stated. However, the security guard at the facility was very helpful and assisted me in getting sorted.

Évaluation :

1

It's ridiculous we paid over $5000 in storage fees and when we didn't get one unit's lock secured we had multiple items, some large enough to require a dolly, stolen from the unit. The GM stated the alarm went off on Sunday, why didn't we receive a phone call? We were there on Monday and discovered the missing items. WORSE thing is they would NOT look at camera footage to help solve it. Seems like an inside job.

Évaluation :

5

Best experience yet , Thank You !

Évaluation :

5

Awesome experience thanks so much for everything!!!

Évaluation :

5

The staff was friendly and very helpful - the facility was tidy, easy to maneuver, and lots of carts for our use. Moving can be such an ugly job but this U-Haul staff helped take the sting out of it for us. Merci.

Évaluation :

5

It was easy and quick to get a storage when we really needed one. Place was clean and well maintained. Cost is not bad either :)

Évaluation :

3

So it was good but the prices are a little expensive

Évaluation :

5

Sam made all the difference for me after my unit broken into, lock cut-off, police called. Sam didn't hesitate to get me into a unit with camera coverage and a new lock. When I informed him and Brad their barrooms are in the order of a dirty gas station , they got on it - keeping them a bit cleaner; and began getting the outside trash can I front of glass doors , emptied regularly versus always in a state of full- overflowing trash falling onto pavement. Had it not been for Sam since the beginning rental April 2022, I'd have left and also the attentive courteous manager Brad. Anywhere Sam or Brad go, I will patronize their establishment and know I'm well-cared for. Thanks for hiring them - give them a raise so they can afford to live here Susie Cornelia Binkley

Évaluation :

5

Very friendly and helpful staff.

Évaluation :

5

The manager of this store very very helpful!! The staff at closing was great very informative!!

Évaluation :

5

The Best !

Évaluation :

5

Very good and clean friendly

Évaluation :

4

Staff was knowledgeable and helpful. Entry door to office was a bit hard to find.

Évaluation :

5

This was a fantastic storage facility.

Évaluation :

5

The staff was friendly and knowledgeable and explained our Contract and cost to us prior to moving our stuff into the storage unit. The facility is clean and secure and has complimentary carts to haul your items to your unit. What a great added bonus!!

Évaluation :

5

Keep up the good work

Évaluation :

5

The facility is very clean and well maintained, and the staff was excellent 👍.

Évaluation :

1

Every month there was some issue with my billing. When I did finally release and move my stuff out over 2 months ago I was still being charged and receiving late notices