Le client n'a pas laissé de commentaire.LOREN T.
Customer Reviews for U-Haul Moving & Storage of Great Falls
Pour nous contacter
Great Falls, MT 59405
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I DO NOT WANT TO BE CONTACTED!!!! The store manager, can't remember his name, had rubbed me wrong several times and after a review, he called me to apologize. First I didn't ask to be contacted. Second I did the survey not to have my info sent out. Sam is amazing. Great guy. Helpful and very respectful. There is a female there that is almost as good as Sam. I can't remember her name either but very pretty. She's respectful and helpful as well. I think that with the larger units being so far back it makes moving stuff in and out difficult as there is no back entrance. Might be a consideration. Overall though the place is good. Great people work there and are helpful. I DO NOT WANT TO BE CONTACTED!!!!Adam R. | Expérience générale
Clean the trailer. Lubricate ratchet. Repair fender.RAID S.
Too expensiveJenn f. | Expérience générale
Le client n'a pas laissé de commentaire.RICHARD H.
Clean, climate controlled, and secure. Staff was helpful and polite. Would rent here again.Dieuchau N. | Expérience générale
Le client n'a pas laissé de commentaire.TERESA L.
Excellent customer service. The staff here goes above and beyond to serve you. Best uhaul store yet! Thank you for the great rental experience!GARRETT B.
Absolutely nothing. The two gentlemen working were very professional and courteous. They answered all my questions and were quick to get me on my wayTRACY G.
If someone orders a uhaul from a specific locations don't expect them to drive 180 miles to pick up from a different location without any reimbursement. In Montana they gave us enough miles to drive it to our first location to only cover a route with an awful two lane road and a ton of deer. I was 9 months pregnant at the time and we didn't feel safe taking that road so we were charged extra for taking the extra miles on the interstate. Also, improve on your customer service on your main line. Everyone I spoke to was awful and basically said there was nothing they could do about any of my problems. Then we were charged extra at our drop off location and we are still unsure why, because the person we dropped it off with didnt know how to understand bill. We ended up having a medical emergency with my baby and had to fly to Seattle so we were never able to inquire as to why we were charged extra. We plan to move again soon but I will never use Uhaul again because it was such an awful experience, even if it is the cheaper option.Sam E.
Isaac was awesome at this location! Awesome customer service quick and friendly!BRANDON THOMAS K.
Le client n'a pas laissé de commentaire.jeffery B.
Le client n'a pas laissé de commentaire.HUNTER M. | Expérience générale
I'm counting on 24 hr access and new Bay door becoming available very soon.Dana I. | Premières impressions
Nothing! You guys are doing it right! See you next time!!!PETER H.
The van I used has an issue with the driver side door seal. Causes a major suction and loud noise while driving. Either than that everyone was polite on accommodating!WILLIAM H.
I've rented several trailers from Uhaul over the last few years. I was impressed by Sam Hocter's focus on customer satisfaction. He should be commended for his work and efforts on behalf of Uhaul.BARNETT S.
Le client n'a pas laissé de commentaire.Jackson H. | Expérience générale
Great customer service, helpful and great communication.John D.
I very much appreciated the ease it took to check in. Very efficient.travis C.
Le client n'a pas laissé de commentaire.STEVEN H.
Le client n'a pas laissé de commentaire.KRISTEN S.
Le client n'a pas laissé de commentaire.Stacy S. | Expérience générale
Le client n'a pas laissé de commentaire.kevin s. | Expérience générale
Le client n'a pas laissé de commentaire.STACY S.
Le client n'a pas laissé de commentaire.Dylan M. | Expérience générale
Le client n'a pas laissé de commentaire.Molly L. | Expérience générale
Rented trailer 2 years ago and they were very helpful. Will rent from them again.CHRISTOPHER D.
Le client n'a pas laissé de commentaire.SCOTT R.
Rental was easy and very convenient.RUSTEN B.
Le client n'a pas laissé de commentaire.Russell R.
They where helpful and quick to get me on my way.RYAN H.
Le client n'a pas laissé de commentaire.BARRY S. | Expérience générale
Le client n'a pas laissé de commentaire.Cathy J. | Expérience générale
All the staff was very friendly and helpful, great job with your service. Thanks so much Jerry OlrichJERRY O.
Le client n'a pas laissé de commentaire.Kenneth T.
This location always has the trailer that I have reserved online. Another location in town tried to change my reservation because they had rented the trailer that I had reserved. I will always come back to this location at 4800 10th Ave south.WILLIAM KENNETH C.
I was charged an amount greater than the price I reserved onlineâ€"with no explanation as to why. I also felt like the â€œcleaning feeâ€ of $15 was in excess of what it should have been.SCOTT W.
Le client n'a pas laissé de commentaire.Jeanmarc B.
Le client n'a pas laissé de commentaire.joanna w. | Expérience générale
Le client n'a pas laissé de commentaire.PATRICIA K.
They took great care of me and made sure I was totally cover. Great people and mgr .SEDGIE D.
Le client n'a pas laissé de commentaire.Larry H.
Le client n'a pas laissé de commentaire.RODDIS W.
Le client n'a pas laissé de commentaire.DEJEAUN B.
U-haul was ordered for Fort Benton. I had to travel 40 miles to pick up the unit in Great Falls. I was helped when they allowed me to pick up the unit one day early. The person manning the pick-up location was most professional.DANIEL N.
Le client n'a pas laissé de commentaire.ANDREW G. | Premières impressions
Le client n'a pas laissé de commentaire.Gil P.
Le client n'a pas laissé de commentaire.ANNMARIE S.
Le client n'a pas laissé de commentaire.jen f. | Premières impressions
Le client n'a pas laissé de commentaire.RICKY G.
Nothing, it was a great experience all the way around ... the staff was very thorough, knowledgeable and accommodating. We will definitely use this location again ... thanks :)FRANKLIN R.
Just continue your excellent service as well as having all supplies needed to move yourself. I also very happy with the commitment and the help the person who hooked up trailer and for the information he gave me.DANIEL W.
The general manager is terrible, but this visit I only had to interact with the Assistant Manager and he was amazing!JORDAN B. | Expérience générale
Really nice facilities.RICHARD R.
COVID sucks.. very short staffed but overall had a very good experience.. shout out to the employee named Sam.. great guy .. no complaint..did a great job considering the traffic going in and out the doorNaomi H.
Le client n'a pas laissé de commentaire.ARTHUR M.
Le client n'a pas laissé de commentaire.JAMES P.
Le client n'a pas laissé de commentaire.HOPE MARIE H.
Le client n'a pas laissé de commentaire.Cathy J. | Premières impressions
Maybe put in a coffee maker?David E.
Very good customer service and communication. The Helena store could learn a lot from this location. This is how it's supposed to be.Peter D.
Awesome awesome serviceSADIE L.
A sign that says : "Return equipment at the building - Look for signs".RANDALL K.
Le client n'a pas laissé de commentaire.William F.
Le client n'a pas laissé de commentaire.CHARLES W.
Le client n'a pas laissé de commentaire.ARTHUR M. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
Great service, excellent trailorSTEVEN H.
Associate was very friendly and personable! The best I've encountered in a long time. This young man is a very valuable asset to this company! I can't remember his name. Thanks AntonioANTONIO H.
Le client n'a pas laissé de commentaire.don A.
Le client n'a pas laissé de commentaire.WALLACE P.
Uhaul representative was extremely helpful and friendly! Good guy! Thank you!VICTOR P.
Le client n'a pas laissé de commentaire.RANDALL H.
Le client n'a pas laissé de commentaire.RYAN T.
Le client n'a pas laissé de commentaire.tom S.
Le client n'a pas laissé de commentaire.Shawn B. | Premières impressions
Exactly what we need. Clean and easy to use. A real class act.Richard R. | Premières impressions
Le client n'a pas laissé de commentaire.DENNIS B.
Sam and the team were great. Super friendly and willing to help make sure I was taken care of with my return and refund issue.Kimberly W.
It was dusty inside, if you go over 65 it would shake it was out of line.Aaron D.
Our need for a storage unit was unexpected. We planned to rent a 10 foot truck to move family items to Washington and were surprised that there were no one-way rentals. Storing our stuff was the only option until we could return in 7 months. Sam was a big help; the storage unit was perfect and easy to access. A couple who happened to be there volunteered to help us move our stuff into the storage space. What a relief! Good people the way around!Vellane H. | Premières impressions
The owner and employees of the 10th Ave location are beyond amazing. So helpful, honest and friendly. Love the 5 star service we received. We will definitely use them for all moving and storage needsSONJA W.
Was told 24hr access is coming. Looking forward to it.Patrick C. | Premières impressions
Le client n'a pas laissé de commentaire.DENNIS A.
Le client n'a pas laissé de commentaire.BRANDON H.
The service was friendly and professional. The store is very tidy.MELCHISEDEK LOUI M.
They really took care of me and were very friendly it made a world of difference so I appreciate you guys guiding me through the process seamlessly! :)CASSANDRA D.
Le client n'a pas laissé de commentaire.Amanda B.
Trevor helped us with a last minute key issue. Great service.Orris S.
Nothing. Travis is great & this location was able to complete this wiring for me which another NON U-haul business could NOT do.diana B.
Much better dealing with this location than the other larger location in town. Keep it up!PAUL C.
Le client n'a pas laissé de commentaire.John K.
The gentleman that helped me was so nice! I can't remember his name for the life of me, but he was tallish and thin and he said he was starting to work in the front more. Very friendly and personable. You guys are great!jennifer j. | Premières impressions
Le client n'a pas laissé de commentaire.Paul K. | Premières impressions
The app wouldn't upload my pictures.Kayla P.
Le client n'a pas laissé de commentaire.Jeffrey F. | Online Move In
Le client n'a pas laissé de commentaire.Edith B.
Le client n'a pas laissé de commentaire.MICHAEL S.
The staff are so RUDE! And not helpful. The facility was not busy, instead of helping me or directing me the "manager," his name tag said manager/owner, drew the way to my storage unit on a piece of paper. His attitude and cold, absent stare should have led me to expect no less. As I tried to find the entrance to the facility, yet another uhaul employee, standing outside with an empty dolly, who I asked for help had a major attitude and spoke to me as if I were an idiot for asking for help. Honestly, the worst customer service experience.JORDAN B. | Premières impressions
The employees were awesome & knowledgeable. The app/online experience was horrible & wasted my time & money.Andrea W.
Not a thing.NOREEN S.
Le client n'a pas laissé de commentaire.Shane W.
Trailer leaked every time it rained half our stuff wet!GEORGE D.
Le client n'a pas laissé de commentaire.RANDAL E.
Le client n'a pas laissé de commentaire.DEBRA F.
U haul is the biggest rip off EVER! Don't ever use them! They'll take all your money.Jennifer J.
Staff was very helpfulKent D.
Le client n'a pas laissé de commentaire.MICHAEL L.
Great service from allROGER S.
Everyone was friendly and helpful. Thank you for your help and making sure we had everything set!Shelley M.
Staff was extremely helpful in finding the right size of truck.MATTHEW H.
Chris was great! Give that man a raise!EVAN H.
Keep you more informed on when the pickup time will be. Our truck wasn't available until 1:00 which meant we were out at 2. Big difference on pack up time between 7 and 2. Nobody had called us. Other than that things went wellRANDY F.
Always helpful, thank youROGER S.
Had 2 10x10 rentals reserved and was told they were give away and no units available. Again zero shits given. We got very lucky and barely got a unit way across town. This also was a horrible deal during a life changing event. Why do you guys even take a reservation then if nothing is going to be there and you aren't even notified??? This location gets a 1 outta 10 from me on their piss poor communication and not caring or making a call to let you know so you can get a unit. Next time you make a reservation to go to a fancy dinner think about how pissed you'd be if they dropped the ball. Now multiply that by 1000 and that's how I felt from uhaul and these 2 divisions of the company. I'd never suggest uhaul to anyone ever again. Unless I'm assured something is done about this. Life changing events should never be operated like this.BRANDON THOMAS K.
Thank you. I would suggest finding a better way to reserve a specific piece of equipment. Wanted a 15' truck, received order confirmation, and then I was called advising it was not available. I was offered a 20' truck. Way more than required, so I changed my order to a 6'x12' cargo trailer. Same thing, called me, not available and I settled for 5'x8' cargo trailer. I had to use the back of my pick-up for the rest of our cargo. Our mission was accomplished, but the representatives should know what is available when the customer makes the reservation.Britt B.
Le client n'a pas laissé de commentaire.Jon P.
Cargo van: wheels are out of balance, and it pulls to the right.PAULA B.
Le client n'a pas laissé de commentaire.Laura A.
The people in Great Falls were terrific. But uhaul was terrible. We reserved a 26' truck long before we needed it. The day before we were to load it we were told we would be getting a 20' truck and a small trailer. These were entirely inadequate so we had to postpone our move by a week and suffer significant monetary losses to dismiss the loaders on one end and the unloaders on the other end of our move, and reschedule our return plane reservations. Extremely unhappy with uhaul.Neal J.
Le client n'a pas laissé de commentaire.ROBERT N.
Only issue was that we waited in line for 45 minutes and only had 3 people ahead of us when we arrived. Other Uhaul locations have had a much faster check in time. There were only 2 people working but they were apologetic about the wait and seemed to be doing their best to get people checked in.Robin W.
Excellent service! Polite, friendly and resourceful. When the running lights wouldn't work on the trailer, the owner quickly diagnosed that I had a bad fuse. He located the fuse, and had a replacement handy! Then apologized for the delayâ€"which was my fault. This I the third time I've rented from this location this year, and every experience has been excellent.DAVID D.
Super easy. Had carts available. Really helpfulJudy S. | Online Move In
Le client n'a pas laissé de commentaire.Terra H. | Online Move In
Le client n'a pas laissé de commentaire.Rebecca B. | Premières impressions
Sam Hocter was exceptionally pleasant to work with and I look forward to our next meeting. I encourage anyone who is interested in renting from this location to meet Sam and say hi!BRIAN A. | Premières impressions
Awesome facility and 10/10 manager!rex l. | Premières impressions
Thank you!!Barbara B. | Premières impressions
Very Nice ExperienceJoseph C. | Premières impressions
My favorite place in Great falls. Best customer service and prompt!HUNTER M. | Premières impressions
Le client n'a pas laissé de commentaire.Jason C. | Online Move In
Le client n'a pas laissé de commentaire.Scott M. | Premières impressions
Cleanest, most secure and friendly storage place i have ever utilized in my 40+ years of military and civilian moves. Extremely satisfied so far. Sam and Seth were very professional and helpful. Good crew.ROBERT B. | Premières impressions
Store manager was so helpful , and knowledgeable. I would absolutely recommend this facility and and staff with no hesitation. Thank you so much for smooth Move and storage recommended space as it worked out so seemingly perfect for us .Thomas M. | Premières impressions
Le client n'a pas laissé de commentaire.Donna H. | Premières impressions
Le client n'a pas laissé de commentaire.Del H. | Premières impressions
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