Customer Reviews for U-Haul Moving & Storage of Great Falls

Évaluation :

3

Store will not rent to me or my affiliates due to an outstanding balance. This is understandable, but the Central Ave W location (since Chuck has taken over management) has taken to actually slandering my company. I am a long-term customer. I am at the end of my patience and am going to retain legal representation if him and his employees (following his lead) continue their unwarranted slander of my business. Merci.

Évaluation :

5

Nothing. The service was excellent.

Évaluation :

5

Very friendly and accommodating. I without hesitation recommend using the 10th Ave S location for storage and truck rental.

Évaluation :

4

Didn't have the dolly available, which definitely would have helped, but the staff was amazing helpful and knowledgeable.

Évaluation :

4

Please tell the customer that changing to a smaller trailer will probably not result in a lower cost.

Évaluation :

3

Waited a long time while the worker finished with another customer, was never greeted or acknowledged that I was even standing there. It was strange to be invisible.

Évaluation :

3

Location was a little understaffed. Only one employee at facility.

Évaluation :

5

Very different experience in Montana.

Évaluation :

4

Units were way to far from the front door, makes 5 times the work loading and unloading

Évaluation :

5

Clean storage units will recommend this place

Évaluation :

5

I really liked all of the security features. There are also well maintained carts to use for moving stuff in to your units which was very helpful.

Évaluation :

3

I found a unit the same size for way cheaper. Followed all the directions and still set off the alarm to my unit.

Évaluation :

1

I was supposed to pick this truck up in Bozeman. Had to drive to Billings after this to get car hiker which had a broken strap

Évaluation :

5

The truck smelled of smoke so bad my daughter ended up in the ER having a major asthma attack. Also I reserved a dolly and furniture dolly and was charged yet wasn't in the truck. The dolly and moving pads in the truck we didn't use.

Évaluation :

5

Your employees were efficient and I enjoyed the experience. Thanks

Évaluation :

5

We had a good experience with nothing negative to say. The two young men were very courteous and knew their jobs well.

Évaluation :

5

no hassle check out and check in ! well informed from the beginning and no surprises

Évaluation :

5

Thomas the attendant was very cool. Great service here.

Évaluation :

5

Nice folks to deal with, location is neat, clean and orderly. Customer service is top notch.

Évaluation :

5

Fantastic experience! Staff was knowledgeable and accommodating.

Évaluation :

5

They need to check the weather striping around there doors. Because driving for long periods and the air coming in the cab whistling is very hard to concentrate on your driving and hard to hear for any problems. Other wise everything was good.

Évaluation :

5

The employees at this location have great customer service.

Évaluation :

5

I've used this location several times now and have been satisfied. I think that this latest experience was the best though. Brad was very good to work with, and I would recommend this location to others.

Évaluation :

5

Staff was quick for check in process. Remedied a few mistakes on the pick up side of things. Very professional.

Évaluation :

5

The process on the cell phone for returning after hours needs needs some work.

Évaluation :

3

Van was filthy, had to go find it on the lot, didn't bring it to the building for pickup. Was the dirtiest vehicle I've ever rented.

Évaluation :

4

The scanning of my DL didn't work on my phone which then took longer than I wanted. But the worst was trying to accept or reject each side of the truck. One side had a ding, I didn't want to be responsible for, but the picture would not upload. I wasted 45 min waiting for a call back and getting the picture emailed to the agent. This new process is not user friendly.

Évaluation :

5

I only need a truck about once a year, but I automatically go to this location. The staff are friendly and helpful. I always get what I need without any hassles. I would recommend this location to anyone. Merci.

Évaluation :

5

Staff member was very friendly and helpful, showed me the various sizes available and answered my questions.

Évaluation :

4

Clean windows and mirrors would be nice to drive off with.

Évaluation :

3

People were helpful, but understaffed. Took over an hour to do paper work and hook up.

Évaluation :

5

Great customer service! Quick and efficient checkin of equipment.

Évaluation :

5

I was told that there would not be any extra charge for mileage, so I dont know how I was OVER my mileage.

Évaluation :

5

Employee working was super helpful, friendly, and made sure we knew all the rules and how to make sure we avoided additional charges, like using the correct type of lock and how to check in our rental truck after hours by making sure we had the web address.

Évaluation :

1

I'm not one to leave reviews typically but feel that this could benefit the public/uhaul. Our reservation for a 20' truck was set about a week in advance. Chris called continuously just to make sure we were still good to go, he even gave a courtesy call the day ahead to confirm the appointment for the following day at noon. When we showed up to the location, Sam, who was working the front desk gave us some line about how we weren't going to have a truck until 5:00 PM and how he was going to “see what he could do” to get us a truck. He was extremely unprofessional to both us and the other uhaul employees working around him. Not impressed. I'm still not sure if he was screwing with us or if the reservation was actually recorded improperly, but I doubt that as Chris, who set it up was very competent and helpful. Sam gave us the key to the truck and told us where the ID number for the truck was so that we could find it. Then he told us where he thought the truck was in the lot, which ended up being on the other side of the lot from where the truck was actually located? (We found it ourselves via the ID number) Upon getting into the truck, I noticed a strong cigarette smell, is smoking in rental trucks still a thing? There was dried coffee or soda in all the cup holders and the steering wheel was really sticky. There was garbage under the seats and the actual truck box was not broomed out. I didn't bother to clean the cab prior to turning it in.

Évaluation :

1

The truck I received was all the way across the parking lot and dirty when I got in it. Then when I returned the truck, because of someone else's mess I was charged a cleaning fee. I couldn't go back and change it and it was after hours so I couldn't speak to anyone about it. Not happy when I moved all day long. I won't be renting another truck from uhaul again.

Évaluation :

5

Guys are doing a Great Job..

Évaluation :

5

Thanks

Évaluation :

5

It only took me about ten minutes to drop off the truck and equipment. We went through the truck together which help put me at ease. Merci.

Évaluation :

4

Be ready when equipment is returned.

Évaluation :

1

Completely awful experience. Didn't know that it's acceptable for your employees to warn me about my neighbors. And honestly on something, over charged me, and didn't give me my paperwork. I'm extremely upset.

Évaluation :

2

Staff was incredible. Very friendly and helpful plus super informative about the best options and services they provided.

Évaluation :

5

The entire team at this location was super friendly and helpful, moving sometimes is a struggle but this crew understood that and made my experience as easy and pain free as possible. Thank you guys.

Évaluation :

1

After 2 years of weekly rental I was charged for 4 gallons of gas by your new manager. We average about 7,5 miles per trip and this one was actually 7. We have always put 1 gallon in when returning which we did this time. I called and your new manager was not open to discus. I shared the simple math with him and stated that maybe the level was mismarked on pick up. He then tried to inquire about us using some special tow mode. I informed him all we carry is food totes and hand carts and drive as is. I then let him know our business would be moving across town as he doesn't seem to value repeat, super easy customers. I would like to add that we have had nothing but positive experiences with this location and the staff has been excellent. I think it is a valuable teaching moment for your new manger to understand that not all customer complaints are arguments and listening and trying to come up with resolution goes a long way to keeping customers. If the would have listened to the simple point that 7 miles does not equate to 4 gallons of gas he may have been more inclined to find a solution rather than telling me there is nothing he could do 7/8 to 3/4 is 4 gallons! I can be reached at (406)952-1120 if you have any further questions. If you were to ask the rest of the staff about our rentals I am confident you would find confirmation that we have always been very responsible renters. Thanks for your time.

Évaluation :

5

Very friendly employees. I took less than 30 minutes to pay and get a trailer hooked up.

Évaluation :

5

My experience was as perfect as I could have possibly expected.

Évaluation :

5

Very helpful!

Évaluation :

4

I DO NOT WANT TO BE CONTACTED!!!! The store manager, can't remember his name, had rubbed me wrong several times and after a review, he called me to apologize. First I didn't ask to be contacted. Second I did the survey not to have my info sent out. Sam is amazing. Great guy. Helpful and very respectful. There is a female there that is almost as good as Sam. I can't remember her name either but very pretty. She's respectful and helpful as well. I think that with the larger units being so far back it makes moving stuff in and out difficult as there is no back entrance. Might be a consideration. Overall though the place is good. Great people work there and are helpful. I DO NOT WANT TO BE CONTACTED!!!!

Évaluation :

1

Clean the trailer. Lubricate ratchet. Repair fender.

Évaluation :

4

Too expensive

Évaluation :

5

Clean, climate controlled, and secure. Staff was helpful and polite. Would rent here again.

Évaluation :

5

Excellent customer service. The staff here goes above and beyond to serve you. Best uhaul store yet! Thank you for the great rental experience!

Évaluation :

5

Absolutely nothing. The two gentlemen working were very professional and courteous. They answered all my questions and were quick to get me on my way

Évaluation :

1

If someone orders a uhaul from a specific locations don't expect them to drive 180 miles to pick up from a different location without any reimbursement. In Montana they gave us enough miles to drive it to our first location to only cover a route with an awful two lane road and a ton of deer. I was 9 months pregnant at the time and we didn't feel safe taking that road so we were charged extra for taking the extra miles on the interstate. Also, improve on your customer service on your main line. Everyone I spoke to was awful and basically said there was nothing they could do about any of my problems. Then we were charged extra at our drop off location and we are still unsure why, because the person we dropped it off with didnt know how to understand bill. We ended up having a medical emergency with my baby and had to fly to Seattle so we were never able to inquire as to why we were charged extra. We plan to move again soon but I will never use Uhaul again because it was such an awful experience, even if it is the cheaper option.

Évaluation :

5

Isaac was awesome at this location! Awesome customer service quick and friendly!

Évaluation :

4

I'm counting on 24 hr access and new Bay door becoming available very soon.

Évaluation :

5

Nothing! You guys are doing it right! See you next time!!!

Évaluation :

4

The van I used has an issue with the driver side door seal. Causes a major suction and loud noise while driving. Either than that everyone was polite on accommodating!

Évaluation :

5

I've rented several trailers from Uhaul over the last few years. I was impressed by Sam Hocter's focus on customer satisfaction. He should be commended for his work and efforts on behalf of Uhaul.

Évaluation :

5

Great customer service, helpful and great communication.

Évaluation :

4

I very much appreciated the ease it took to check in. Very efficient.

Évaluation :

5

Rented trailer 2 years ago and they were very helpful. Will rent from them again.

Évaluation :

5

Rental was easy and very convenient.

Évaluation :

4

They where helpful and quick to get me on my way.

Évaluation :

5

All the staff was very friendly and helpful, great job with your service. Thanks so much Jerry Olrich

Évaluation :

5

This location always has the trailer that I have reserved online. Another location in town tried to change my reservation because they had rented the trailer that I had reserved. I will always come back to this location at 4800 10th Ave south.

Évaluation :

4

I was charged an amount greater than the price I reserved onlineâ€"with no explanation as to why. I also felt like the “cleaning fee” of $15 was in excess of what it should have been.

Évaluation :

5

They took great care of me and made sure I was totally cover. Great people and mgr .

Évaluation :

3

The general manager is terrible, but this visit I only had to interact with the Assistant Manager and he was amazing!

Évaluation :

5

Exactly what we need. Clean and easy to use. A real class act.

Évaluation :

5

Our need for a storage unit was unexpected. We planned to rent a 10 foot truck to move family items to Washington and were surprised that there were no one-way rentals. Storing our stuff was the only option until we could return in 7 months. Sam was a big help; the storage unit was perfect and easy to access. A couple who happened to be there volunteered to help us move our stuff into the storage space. What a relief! Good people the way around!

Évaluation :

5

Was told 24hr access is coming. Looking forward to it.

Évaluation :

5

The gentleman that helped me was so nice! I can't remember his name for the life of me, but he was tallish and thin and he said he was starting to work in the front more. Very friendly and personable. You guys are great!

Évaluation :

1

1.I was supposed to receive one free month for renting a trailer but they denied it for this unit saying you can only use it once. I have multiple units, so that's flat out false advertising. For the amount of money spent they should honor it. 2. They tried to charge me a late fee even though all my units were on auto pay. The nice person at the location reversed it, but it's stupid that they mail your emergency contact that you aren't paying and don't bother to send an email until over a week later. It's shaming someone for no reason and that should change as well, like inform the person first maybe??? Or look at their account and realize everything is on one autopay and taken care of??? But no we are going to mail your emergency contact that you're "delinquent"? Who came up with this crazy crap?

Évaluation :

5

This was by far my best experience renting a storage unit. The staff was friendly, helpful, and courteous. The facilities are amazing with their brights lights, climate-controlled environment, and convenient access. The rates are very affordable as well. Thank you for such a great experience!

Évaluation :

1

The staff are so RUDE! And not helpful. The facility was not busy, instead of helping me or directing me the "manager," his name tag said manager/owner, drew the way to my storage unit on a piece of paper. His attitude and cold, absent stare should have led me to expect no less. As I tried to find the entrance to the facility, yet another uhaul employee, standing outside with an empty dolly, who I asked for help had a major attitude and spoke to me as if I were an idiot for asking for help. Honestly, the worst customer service experience.

Évaluation :

5

The internet times said uhaul opened up a 9 then when I called told uhaul opened at 7.

Évaluation :

4

The facilities were great. Just a bit pricy. The manager Travis is very helpful.

Évaluation :

5

Loved the facility and the security.

Évaluation :

5

Super easy. Had carts available. Really helpful

Évaluation :

4

The facility was training a new person and somewhat understaffed at the moment we were there. 3 people were needing help with one new employee. The employee kept her composure and handled the situation well.

Évaluation :

5

For storage, uhaul has been great. This review is specific for storage. For moving vehicles, uhaul has been awful. The storage location on 10th Ave in great falls Montana is good

Évaluation :

5

Sam Hocter was exceptionally pleasant to work with and I look forward to our next meeting. I encourage anyone who is interested in renting from this location to meet Sam and say hi!

Évaluation :

5

The owner is a super nice gentleman. I really appreciate his willingness to assist and answer all of my questions.

Évaluation :

5

By far the best storage facility in our community

Évaluation :

5

Super customer service ! Thank you guys 😊

Évaluation :

5

Awesome facility and 10/10 manager!

Évaluation :

5

Definitely a five star location!

Évaluation :

5

Professional staff, good customer service!

Évaluation :

5

Thank you!!

Évaluation :

5

Very Nice Experience

Évaluation :

5

My favorite place in Great falls. Best customer service and prompt!

Évaluation :

4

Recommend bigger units being closer to the front door.

Évaluation :

5

Everything was very clean and well maintained!

Évaluation :

5

The Mgr. Travis was helpful and clear about moving into the bldg, using the garage, logging into the system, etc. Everything worked out perfectly.

Évaluation :

5

!Me gusta mui mucho Senior Travis! Muchas gracias

Évaluation :

5

Amazing facility and great price. Having so many carts available to haul your items to your unit is fantastic. Travis was great even though he was super busy.

Évaluation :

5

Cleanest, most secure and friendly storage place i have ever utilized in my 40+ years of military and civilian moves. Extremely satisfied so far. Sam and Seth were very professional and helpful. Good crew.

Évaluation :

5

Very helpful and knowledgeable about the place and policies.

Évaluation :

5

Manager extremely helpful and effiecient!

Évaluation :

5

The fella that checked in the trailer and storage unit was very friendly and professional.

Évaluation :

5

Store manager was so helpful , and knowledgeable. I would absolutely recommend this facility and and staff with no hesitation. Thank you so much for smooth Move and storage recommended space as it worked out so seemingly perfect for us .

Évaluation :

5

Sam was the man!!

Évaluation :

5

Cool staff and cool place to hang out at.

Évaluation :

5

Staff were professional, available, welcoming and accommodating. This facility is new, clean, secure, spacious, well-lit, and all indoors for a very comfortable move in/move out experience. The indoor loading dock is extremely convenient, as are clean, new restrooms, and extra equipment as needed at no extra cost during loading/unloading. I highly recommend this facility in Great Falls, and will definitely use it again for any future indoor storage needs in the area.

Évaluation :

5

Reservations and access to the unit were convenient and the staff was extreamly helpful and friendly. We had a very difficult move and when everything else went wrong our experience at uhaul exceeded expectations.

Évaluation :

5

Travis was extremely helpful getting me into my new unit

Évaluation :

5

Friendly, Polite, Informative

Évaluation :

5

Best storage unit I've ever seen. Will recommend it to all my friends and family. If I ever need to use a storage unit again I will definitely be using yours. Excellent service!!!

Évaluation :

5

Thanks to Travis