Customer Reviews for U-Haul Moving & Storage of Greater Miami

5 466 évaluations

1000 NE 1st Ave   Miami, FL 33132
(Downtown)

(305) 358-9291

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(305) 358-9291

1000 NE 1st Ave
Miami, FL 33132
(Downtown)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

ed F. 
Évaluation :
5

Loved the experience. I'll do it again

Rafael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Luis was excellent & very warm welcoming. Touch less process was a bit weird at the end asking for additional contact info with immediate reference before allowing vehicle out. Ladies inside instructed they cannot assist, almost was a huge road block to getting the vehicle. Everything else was smooth & easy.

Corey S. 
Évaluation :
5

My preferred location

Frank L. 
Évaluation :
1

Arrived with online reservation and self checkout online. Couldn't get it to work. Staff watching TikTok said they couldn't help me.. that is was impossible. Idiots.

Jonathan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diego T. 
Évaluation :
1

If you don’t speak Spanish then you get nothing but attitude at the counter.

GLENN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael V. 
Évaluation :
5

Truck pickup and dropoff was smooth for me.

Monika O. 
Évaluation :
4

We requested a credit due to the annoying whistling noise we had to listen too for a 1300 mile drive and were told no, only a report would be made or we would have to take it up with the Dallas location After driving all that distance, we were completely spent and felt like the buck was passed but oh well......

Joseph W. 
Évaluation :
2

It took me over 45 minutes to sign for my storage unit and after driving from North Carolina and having made my reservation 4 days earlier they didn't have my unit available. The solution was to give me another unit that was smaller and ended up not being able to fit all of my stuff. Once I finally got a unit which was now on the 7th. Floor vice the first I was promised the elevator was down for maintenance. It was a routine maintenance they decided to do in the middle of the day instead of waiting until hours when customers weren't coming in and out needing it. I had to move meetings and extend time blocks because of all of the above mismanagement and even more frustrating couldn't store all the stuff I had driven states down to put away for my military move. Very upset and unsatisfactory.

JOHN H.  |  Premières impressions 
Évaluation :
5

Yes!! Great customer service.

TONY T. 
Évaluation :
5

Most friendly and helpful staff we have met anywhere. Highly recommend this location.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denissd f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
3

They double charged me and haven't refunded me yet .. over 7 days later .

travis C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shermin D. 
Évaluation :
2

This location's manager/desk attendant leaves a lot to be desired. My visit was Friday at 8,3AM. I have visited this location multiple times and have witnessed her being rude to both customers and other Uhaul employees alike. She needs to be trained to be a more educated person, she has no manners. The first time I was there, I thought she was having a bad day, but after visiting this location a few times and running into her, I've realized she is just plain rude for no reason. The rest of the employees I've seen around her just deal with her and her attitude the best they can. Biron, the guy that helps us tie our trailer outside is really nice.

Veronika O. 
Évaluation :
5

Great service. The only suggestion is that they didn't tell me if the truck was disel or gas. It was a 26 foot so they should of explained where the tank was and let me know it was gas. I had to figure it out.

Edin C. 
Évaluation :
4

Easy self checkout

Cynthia C. 
Évaluation :
1

They told that I have 2 days and when I return the truck to the other location they charged me 80 dollar

Cristopher D. 
Évaluation :
4

The checkout process is lengthy and glitchy the link sent for a selfie and copies of the ID is very slow and could be improved significantly. Customers having to go through a process like that creates a massive delay considering some are less tech savvy than others Staff was great and working as fast as they could however

Hadeel S. 
Évaluation :
1

The staff was laughing and goofing around while there was a line. One staff member answered her cell phone for a personal call in front of a customer and was using profanity & used the N word twice in her conversation. Apparently the system was down so she was moving slow, as a result I didn't receive the keys for the truck until 20 min after the time I booked for. They didn't apologize or offer an extension. It was just an overall poor service. I would not recommend to a friend.

Lowen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick G.  |  Expérience générale 
Évaluation :
1

It was not a good experience the truck door stayed open never closed I call for roadside assistance they never answered then I tried to get a call back from u-haul regarding the whole situation and that took 6 hour. I wasn't able to complete my move because the back door was not functioning properly

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alex S. 
Évaluation :
1

Uhaul Miami sucks

Rossana S. 
Évaluation :
5

Everything went perfect to be quite honest, the whole process, I was helped when needed both in the office and on via text when I needed to extend my rental . I'm extremely satisfied.

VICTOR A. 
Évaluation :
3

Got charged a full additional day (plus insurance) because of 30mins or so.

Gustavo D. 
Évaluation :
1

I did an online reservation. When I arrived at the place, there were no trucks even though I had the confirmation. So I had to call support (a very long wait on the phone!), and they sent me to a very far location so I had to spend money on another Uber. Then, in the new place, I returned the truck 15 minutes late (I got the truck late since I had to change location!), and they charged me $30 extra. Since I was so far from home, I had to spend even more money to get an Uber. TERRIBLE SERVICE!

Antonio C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelsie O. 
Évaluation :
1

The staff is extremely rude and aggressive! They look to start fights with people. I order online and they interrupted me kept meFrom getting my van on time with disorganization Refused to extend my time for THEIR 30 min delay, talk to you like you're trash. Bang on things screaming, and it was BOTH getting and returning. I do everything from phone to avoid them and stay in car doing process But the staff chooses to Engage comes to you with negativity & attitudes disrupting you from completing the process. Adding confusion. Why can't I just pick up and drop off in peace. If I asked for help, ok. But when I'm Closed up In my car trying to do app process & avoid dealing with staff why are multiple people at my car window Yelling and confusing me? They tried to take my assigned van for me had us moving in and out of it kept us from leaving and refused to accommodate the time difference. I was unable to complete my move from their 30 min delay in giving me Van and they added stress to my day unnecessarily. 4 people and no one treated me with respect or talked in calm Manner. No manager on duty on Sundays per Brian who said he would charge me a $50 lost reservation fee per my contract was due back at 430 per my contract I was to be given a van at 1230 Which the staff kept me From doing till 1pm. Btw the van was not rented after & the staff refused to accommodate for their errors. I give all an F and would clean house

CHRISTINE L. 
Évaluation :
5

Not enough space for after hours return

ALCIA H. 
Évaluation :
2

Service staff very slow resulting in high wait times.

DARYAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Qammer B. 
Évaluation :
5

Staff was excellent, helpful, courteous.

Jeffrey M. 
Évaluation :
4

It is oppressively hot inside the storage building.

Mike L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Flavio A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt A. 
Évaluation :
5

The attendant was very helpful and efficient but she was the only person working that shift And it took long to have her take care of us.

Martha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Súper rápidos, los camiones bien cuidados y excelente servicio

Jose G. 
Évaluation :
1

I will never use Uhaul again. The guy behind the counter got into arguments with 3 different customers while I was being helped by the lady. They were all loud, disorganized, and it was a circus.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus C. 
Évaluation :
5

The lady that helped me was a queen i love her 😔😘😘 tell her i miss her and she was the sweetest

Karol A. 
Évaluation :
2

The truck had almost no fuel, I thought this was disrespectful .... how do I know how much gasoline I have to put in, to run and run and then? I had to deliver the truck with much more than half a tank and when I removed it, I removed it with qse in the reserve. This does not help anyone who is renting! very disappointed.

Rubens A. 
Évaluation :
5

Luis was very helpful and professional. I was in and out within 15 minutes.

Rebecca B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Carlos B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George K. 
Évaluation :
5

It was quick and easy to get my rental

Jaime M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
5

Exelente

Reinaldo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNESTO V. 
Évaluation :
5

As always I says, this is the best U-haul in all Miami,excellent customer service, excellent conditions of the truck, the crew are pretty responsive, working hard

Edgard F. 
Évaluation :
5

the truck should have a camera to back up effectively

Catty C. 
Évaluation :
5

The woman who got us the truck and checked us in when we brought it back was great! She ran to the lot to get our truck on the way out and was running the check-in team when we got back and greeted us with a smile to welcome ya back. That's a great employee!

VICTOR C. 
Évaluation :
5

Service was great overall during pick up and drop off of the trailer with ramp. Will definitely go with Uhaul if I need a trailer or truck to move something again.

Alvin W. 
Évaluation :
1

Lets start with the unit location (which no one explain to you how uncomfortable could it be), unit was over another unit and my couch (which is not huge at all) couldn't fit in the hallway (not on the storage unit that it was super difficult to get in), I tried to talk with a girl there super rude because she was on a call and she didn't have time for a customer. Elevator will start closing and making noises after the first 2 mnts (because everyone knows you go to a storage and pay 150 dlrs just to keep 2 box and go). The same rude girl from before when I ask her if I could change units because we didn't fit on the sh..t they gave me she told me they didn't have any (which it wasn't true and we had to go back to get another real answer and she didn't even know how to charge us correctly, but of course they did). We took double time doing this in the storage that what we spend from my apartment (in an 11 floor) to the elevator and then to the truck and all that time with everything in the elevator because there is only 1 elevator and we didn't have space to go or to put things. Awful service (specially the women), horrible storage locations, not friendly elevator and extremely frustrated experience.

Patricia S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Manon B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID B.  |  Premières impressions 
Évaluation :
5

The service was impeccable. Seriously, this was unlike any other U-Haul location. The staff was super friendly and efficient. It took a little time to check-in due to customers' extra questioning; however, I really like both my check=in guy and my check-out guy. Solid service. The truck was kind of beat up on the exterior, but most everything was already marked/recorded, so that was the only negative. The interior had just been Armor All'd! I'll use this location again over others in the MIA area.

James S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

kennedy L. 
Évaluation :
1

I had a reservation - a month in advance- where i was supposed to rent a small storage for $70. When I arrived Today to the location, the customer rep. told me that the small storage I requested was not available anymore? How could that happen if I had my reservation way ahead of time? I was given in the end a bigger storage where i had to pay more…. I found this treatment absolutely unfair. I demanded at least the same price, but it was denied. I then requested to speak with the manager, and the rep. told me that it was useless because not even the manager could pro-rate or decide to adjust the price for what I originally was intending to pay. What kind of service is this? Where the customer request a certain storage, reserves it in advance, and ends up paying for a bigger storage, simply because my reservation was violated? This is the the ultimate insult to any quality service you expect from a decent company. Also, as a surprise, I ended up paying for the lock? Not even the lock is included in the service. And not even the lock price was waived to me as a courtesy for what I suffered. I am very disappointed about Uhaul. This was my first time as a customer. And most probably will be my last. You should have at least some consideration for technical errors you commit from your end. This was not my fault, and I never received any compensation for this mistake. Horrible service.

Gustavo H. 
Évaluation :
5

Nothing to improve. Everything was on point ! Great service. Everything from the moment I picked up the truck, to when I left. The service was phenomenal, LOVE U-HAUL ! THANK YOU.

Alain T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

camille J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miriam R. 
Évaluation :
3

Fill it more than a quarter tank. It seems this is intentional when you give a $30 charge (plus $6/gal) to people who return the truck with even a gallon below 1/4 tank. Everything else about the rental was fine.

Garrett F. 
Évaluation :
3

The Receving Perdon was not nice

Maria C. 
Évaluation :
5

The car was in bad condition. Without gas

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander M. 
Évaluation :
5

The Uhaul guys helping to direct things out were excellent

Kevin K. 
Évaluation :
3

I was received by an extremely rude attendant, unpolite and verbally abusive, very far from the other experiences I have had in this location. Fortunately, the return was totally opposite and I was received by a very friendly and polite lady.

Hugo P. 
Évaluation :
1

Way too many hidden fees at the end. If you're going to upcharge, post the real prices on the vans!!!!

Jayme S. 
Évaluation :
5

As always, for me this is the best U-haul, this crews are amazing, fast,polite,great experience

Edgard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esperanza H. 
Évaluation :
4

Better customer service at the front desk Lady was rude not helpful not kind. Hardly looked at me while I asked questions. Young man at the dock was helpful when i returned vehicle. He was very nice. I need to rent again soon but i will consider alternate locationl

Luis D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos R. 
Évaluation :
3

Did not fulfill full order and lots of hidden fees after the quote

Cristian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fadi B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pablo R. 
Évaluation :
5

Polite and professional representative

Kenneth M. 
Évaluation :
3

They rented me a cargo van. Wasn't until I got stopped by the police that I found that neither the turn signals nor the break lights were working.

Stephen R. 
Évaluation :
5

Todos son profesionales en este lugar,

Jorge R. 
Évaluation :
3

Less 1/4 tank of gas Not overly clean truck Steering wheel did not align

J Pierce B. 
Évaluation :
4

First van provided gas tank was on empty with yellow light on. Why would you rent a van with NO GAS. Took additional time to get different van. Service slow.

DONOVAN H. 
Évaluation :
5

trucks transmission was a bit rought. but it dis the job! thank You

jacob S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alvaro R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yonathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amarjit S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole V. 
Évaluation :
5

During the last week I have rented 3 times trucks from you. On all 3 times the trucks were given to me with less than 1/4 tank so the first thing I had to do is go get gas. I do not like this practice.

RENE R. 
Évaluation :
3

The staff is great and the truck was new and in great condition but that location is a high traffic area and drop off was a mess because there was barely room to drop off the truck. Other than that very satisfied. I will continue using Uhaul but will use another location in the future

Cynthia H. 
Évaluation :
5

The staff members were all kind and helpful. Luis was especially friendly, efficient, and went above and beyond to assist the customers.

Alcina L. 
Évaluation :
5

The staff at 1000 N were very polite and professional The made the pickup easy, smooth and (I value the most ) CLEAR. Speaking about been clear, Uhaul changed my pickup address several miles away from the location of my choice.

Manuel A. 
Évaluation :
4

Really amazing team, and though it doesn't sound like much, one associate totally saved my day by charging my phone. Did not expect such courtesy, thank you so much once again!

Steven E. 
Évaluation :
5

Thank you Luis for excellent customer service

Alexis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gaspar D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JEANS C. 
Évaluation :
3

Staff when picking up was fast but unfriendly. Staff when returning was excellent.

Constantin Z. 
Évaluation :
4

Great staff to help with the process. App and whole process is very efficient to check out check in equipment. Merci.

Daniel S. 
Évaluation :
3

Customer service is rude and not helpful. They don't have customer friendly/user friendly approach. They seem to take pleasure in watching customers struggle to understand what they're saying or how to use your applications. The staff outside, handling the trucks, are quiet friendly and useful.

ANTONIO D. 
Évaluation :
5

Asesores muy profesionales , con gran disposición para servir y atender siempre encontrando la mejor y más conveniente solución .

Doris M.  |  Premières impressions 
Évaluation :
5

Easy process. No disappointments!

Eude Lisardo D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashely G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyra S.  |  Online Move In 
Évaluation :
1

Llegue y en el paraueadero estaba un descontrol la gente gritaba alegaba los carros se chocaban unos a otros, cuando busque mi unidad habia un senor durmiendo afuera en una silla, cuando abri la mia tenia 8 cucharachas fue horrible no deje mis cosas alli sali y me fui a buscar otro storage (extra space storage) aterrorizado quede

henry G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory C.  |  Expérience générale 
Évaluation :
5

Excellent experience. I canceled this storage because I found another storage facility which was located directly across the street from my new apartment in Miami, Florida.

Diane R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arturo B.  |  Premières impressions 
Évaluation :
5

Excellent customer service!!!

Diane R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gianmarco S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quentin W.  |  Expérience générale 
Évaluation :
5

Had trouble with other U-Haul storage locations. These guys were great and very supportive. Got us set up in very short order even at the end of the day on a Sunday.

Gregory C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENDRA H.  |  Premières impressions 
Évaluation :
1

The light in my unit didn't work. The floor wasn't clean. On the day I was clearing my unit out I accidentally left a few things behind in the hallway. The following day I came by & the staff had thrown it in the dumpster and destroyed it. No attempt to check the cameras & reach out to who left it behind. The staff here does the bare minimum & is not very helpful.

JOHANEL R.  |  Expérience générale 
Évaluation :
1

I wasn't able to access my storage and had to wait until the next day. Even after already paying.

JUAN R.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kimberly h.  |  Expérience générale 
Évaluation :
5

So friendly the workers especially jenifer

Josshua A.  |  Premières impressions 
Évaluation :
1

the storage unit I received was inconvenient to put my stuff in and the unit states it's for a studio apartment, however I can't even fit my bed. I would like to get another unit

Anais C.  |  Online Move In 
Évaluation :
5

There was a homeless guy hanging out on the 5th floor. I reported it to staff and they escorted him out.

Cynthia M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devlin E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan V.  |  Premières impressions 
Évaluation :
1

First, the size demensions I confirmed were not what I got,, and the website does not explain about having to use a ladders steps to access your unit.. After this deception, the girl that changed my unit after looking at a few units. Was super Lazy, rude, and would not detach from her phone to give me instructions. I had to return 4 times. Once for the code, once to figure out I had to use it for both doors just to find out I needed a card to do this, plus, was never given a lock...the van I rented did not have a dolly so I had to go searching for one and get the ok to take it...this burned up about 2 hours of my rental time. As I was finally moving in there was a huge rat trap in my unit which makes me very nervious of having my belongings infested.. there was a strong scent of Marijuana on my floor and 2 unit with people bathing and sleeping in the units like a hotel. One guy even had an extention cord going to his unit and closed himself inside.

Craig E.  |  Online Move In 
Évaluation :
5

The staff went above and beyond and were so much fun and helpful!!

kimberly h.  |  Premières impressions 
Évaluation :
5

I received awesome dedicated customer service from ALL employees! They all showed dedication to a job well done! Promptly offering any advise and answers to my questions with a smile! I really appreciated their concern to provide me with the best options for my move! All staff were kind, friendly and customer service driven! Glad I chose this location! I watched as they serviced other customers prior to serving me, and they were definitely on their job providing the best service and the best options for each individuals needs! Thanks guys! Keep up the great work!

Juana W.  |  Premières impressions 
Évaluation :
1

Water damage inside my storage unit along with a cockroaches infestation.... lost many valuable items due to the water damage and end up with cockroaches IN MY HOUSE!!! So, you pay Uhaul to store your belongings get back home with spoiled stuff and a bunch of cockroaches inside the boxes! FANTASTIC STORAGE SERVICE U-HAUL!!!!!!!!!! Now I have to deal with our insurance company who does not want to pay me!!

DANIEL F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teresa M.  |  Expérience générale 
Évaluation :
5

front desk lady jennifer was excellent

Cristobal C.  |  Expérience générale 
Évaluation :
1

You have rodent problems and the facility conditions are terrible

Felipe V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice T.  |  Premières impressions 
Évaluation :
5

The in store staff was extremely helpful, the gentleman who made my truck contrac Jose Alvarez and the young lady who made my storage contract Jazmin Beltran Gomez both made it not only quick and easy for me but were well versed in the job and were very courteous. There was two other young ladies present behind the counter who also interacted with me and were very helpful and nice. Everybody was smiling and the overall energy in the store was pleasant.

PAUL D.  |  Premières impressions 
Évaluation :
1

Horrible!! No A/C like advertised. As soon as I opened the storage unit, there were 2 big cockroaches to greet me. The floor was dirty and placing my couch there scratched the Italian leather on it, not to mention the roaches that enjoyed it. The most Disgusting thing ever. It's a sauna in there. I wouldn't recommend this place to my enemy. . If I had more hands I would give it 10 thumbs down!

DAVID M.  |  Expérience générale 
Évaluation :
2

old hot humid miserable

david m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin N.  |  Expérience générale 
Évaluation :
1

Worst experience ever

Edgardo G.  |  Expérience générale 
Évaluation :
5

BUT I LEFT MY KEYS AND DAT U-HAUL I RENTED CAN SOMEONE HELP ME OUT WITH DAT PLEASE CAUSE I DONT HAVE THEM

SHANEETRA S.  |  Premières impressions 
Évaluation :
3

Customer Service has diminished greatly. As a customer, I feel like a burden to the current employees.

MATTHEW G.  |  Expérience générale 
Évaluation :
1

Was never able to get an access code, Rep with very bad atitude

Edgardo G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERRENCE P.  |  Premières impressions 
Évaluation :
2

My unit was with a tag outside saying it needs cleaning but as I has rush and I need it to put my stuff in storage. I have pictures of the cleaning tag if is requested. But everything else is really good.

Jesus C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tynetta B.  |  Expérience générale 
Évaluation :
3

Overall I'm satisfied. I had to store my stuff for one week. I paid for a month however. There were two guys pretty much "living" in one of the units on the floor where I was assigned. I felt nervous initially as there was a guy using a step ladder blocking the way and was rude about letting me get by to my unit on the day I was moving my stuff in. I assume these were paying customers so I didn't make a fuss but it was weird. No issues with the facility or unit I was assigned.

DASHIKA E.  |  Expérience générale 
Évaluation :
4

Very kind and helpful team.

Brian F.  |  Premières impressions 
Évaluation :
2

I am now aware now that Miami is 85 % Spanish. The storage in Miami wasn't climate control. Climate control should be mandatory in all of Miami units. The staff knew only Spanish. They need interpretations or hire someone native that speak English. Jacksonville was okay. I had to call corporate to fully comprehend my reservations. 3 locations were not able to explain anything to me . I know things are hectic for everyone, just letting UHaul know things can be rectified. We used UHAUL in the last at least 8 times before this reservation.

CANDACE W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steven o.  |  Premières impressions 
Évaluation :
3

The building should be maintained, it has a lot of humidity and bad odor. The building has some floating issues especially in the entrance at the load/unload area. In addition the structure itself is dark which leads to an unsecure feeling.

Lizmar B.  |  Premières impressions 
Évaluation :
2

There was a rat trap and a live cockroach in my unit. The rat trap I can live with. It indicates there are rats in the building, but at least you're doing something to deal with it. The live cockroach seemed like more of a problem. When I asked staff about this, one person didn't know what to do and the other person suggested I get a roach bomb. I don't have a car so I walked to the nearest CVS, but they had no cockroach killer materials. I'm pretty concerned my clothes and other items will be infested with roaches when I return.

Javier C.  |  Online Move In 
Évaluation :
2

Majority of workers were incompetent (some knew what they were doing) Staff emptied out my storage unit and items are missing

Daniel P.  |  Expérience générale 
Évaluation :
3

Elevator was constantly broken

KING K.  |  Expérience générale 
Évaluation :
1

No one knew which unit would fit a Queen bed

Reginald E.  |  Online Move In 
Évaluation :
5

I'm happy services

OMER S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMMY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saliha N.  |  Online Move In 
Évaluation :
3

Cuando empezamos a rentar la bodega no tenían buen mantenimiento de hecho tuvimos que poner veneno y trampas porque había muchas cucharachas y caca de ratón, pero este año se notó un cambio en las instalaciones ya tienen más control, están más limpias se nota que están arreglando las instalaciones, sugerencia poner más aire porque si se siente mucho calor, agradezco el tiempo que arrendamos con ustedes, ojalá sigan con las mejoras porque si se ha notado el cambio, gracias

miren g.  |  Expérience générale 
Évaluation :
5

Thank you for the good experience

isabel d.  |  Expérience générale 
Évaluation :
5

Fueron super amables .gracias x todo

MELVIN M.  |  Expérience générale 
Évaluation :
5

Thank you for everything! The customer service is very good ! Super recommend

RICARDO D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OTTO G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA N.  |  Expérience générale 
Évaluation :
5

The guys at my location were friendly and funny. They were timely and helped me get everything that I needed

Morgan D.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and helpful. Thank you U-Haul for always providing 5 ***** Star service!!!!!

George M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris F.  |  Expérience générale 
Évaluation :
4

Byron and all the staff are extremely kind and helpful!! I will definitely recommend this location. Merci.

Dillon D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ICAT L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

johana r.  |  Premières impressions 
Évaluation :
5

The stuff who helped was WAY above and beyond. Not sure of their names, but I hope their somehow identifiable and recognized by this survey. TOP LINERS!

ADRIANA Q.  |  Premières impressions 
Évaluation :
1

I am not going to rent nothing with you guys

NOY E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAI S.  |  Expérience générale 
Évaluation :
1

Worst Facility in Miami. The elevator doesn’t work, they charge you for everything, they don’t care if they rent a truck with an amount of gas they still charge you a hundreds of dollars for a truck.

Oscar H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLAS B.  |  Premières impressions 
Évaluation :
2

That facility is awful! Highly inconvenient and unsafe! I wouldn't recommend that place to an enemy much less a friend. I gave them a "Below Average" because the workers are nice but they could never problem solve. The elevator is always broken, not just this year when they upgraded. What's the point of a storage facility where you can't get to your stuff? The last approximately 5 months I've had to walk up 5 flights of freight stairs and walk through dark hallways where often times I'm encountering vagrants. At one point a couple years ago the elevator was broken I asked that an employee escort me stairs because yet again the elevator was broken and they refused due to their own safety too. Nice staff but awful facility.

PIERRELA J.  |  Expérience générale 
Évaluation :
1

Is the worst facility that I have used, dirty, full of roaches, hot, elevator first was extremely slow and it has not work for the pass three month. I need it to get my belongings on the seventh floor I had to use the stairs and was not able to move because the elevator was not working Few months ago I put a claim for items that were stollen and when I asked to see the film to see what happened I was told there was no security film. I consider this to be a major problem due to the fact that if anything happens to anyone there is no security cameras according to the office. I lost over $2500. worth of items including my diving equipment, coats, cloth..... and have no way to prove it.

margarita m.  |  Expérience générale 
Évaluation :
4

Some times we cannot enter in our client web. site with the codes.

AF SELECTION CORP. A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET J.  |  Premières impressions 
Évaluation :
4

Muy bien todo ✅

jairo g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lorelei V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc Z.  |  Expérience générale 
Évaluation :
2

I have paid this storage for a year. Hired a moving truck and crew to put some more items and pick up some of what I had there and found that the elevator wasnt working. Couldnt get my furniture out plus, I couldnt put the new stuff in this storage. Wasted a lot of time of the movers who charge hourly and had go to a new storage. They had to come back yesterday to get the resf of what I have in the storage get it down by the stairs with several movers in order to put everything on the same storage. I have been calling, texting, leaving messages and havent been able to talk to Hector the manager. I left my number, email and no reply. This issue cost me a lot of money which I need uhaul to reimburse.

Oscar V.  |  Expérience générale 
Évaluation :
5

The service here was excellent. I'm HUGE on customer service and the people here delivered. Definitely want to recognize Tita (I hope that was her name). She truly went up and bring to help me, super friendly, funny, and does her job effortlessly. Overall, the ladies here kick a**. All were so humble and approachable.

Kenneth M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gisela r.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

IAN k.  |  Expérience générale 
Évaluation :
5

I have to move so fast , all the staff helps me a lot ! Super kind!! ❤️

Florencia Q.  |  Premières impressions 
Évaluation :
5

Excellent customer service the gentleman who assisted me was very helpful and polite. I think his name was Rolando ( he has been working there for many years and he has helped me in the past. 5 star service from him!

Marc Z.  |  Premières impressions 
Évaluation :
1

I had a terrible experience with this facility. I got stuck in the elevator for 30 mins with half of my things. Finally we got out, but my things stayed at the elevator for 5 days, until they fix it. I had to leave the rest of my things in the moving truck and hire new people for the unloading when elevator was fixed. I reserved my storage on the 7th floor, without letting me know that was burned a year ago and you still can breath the smoke in the floor. I needed to use a face mask every time I visit the storage. The unit was full of roaches, when I move out of the unit, it was infected of dead roaches. The place is disgusting, hot (not air conditioning) and dangerous due to the smoke. They I only stayed 2 months, and never got any discount or consideration after all I went through. It was the worst storage experience I ever had. The storage closes at 7pm, but there are access through the outside stairs leading to the floors, where homeless people come to stay for the night. Very dangerous. I don´t recommend this location to anybody. It was a nightmare for me dealing with the elevator, that breaks all the time according to people going there.

OLGA P.  |  Expérience générale 
Évaluation :
3

While I would recommend this facility for renting Uhaul trucks, I would not recommend it for storage. It appears to have a mouse problem and I worry that our mattress will be attacked by mice. Also there are homeless people wandering in and using the elevators to hang out in the upper storage floors They carry food which attracts mice. .

Chris F.  |  Premières impressions 
Évaluation :
1

I had my unit with you for over 4 years, through the fire and all the damage to my belongings. Then to the roaches and rats all over my things that are now ruined. I will be making formal complaint.

DEBRA D.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Julio B.  |  Premières impressions 
Évaluation :
5

Very nice and professional.

Cristian S.  |  Premières impressions 
Évaluation :
5

VERY NICE PEOPLE

carlos l.  |  Premières impressions 
Évaluation :
1

The desk staff was completely unprofessional, lacked tact and was not service focused. One lady was jumping in and out of her seat hugging some guy in line. She was also talking about personal thing

Jamie P.  |  Premières impressions 
Évaluation :
2

The worst service I have ever seen. One of the service members openly ridiculed a man behind me in line, calling him stupid, after the man politely asked for assistance. I will NEVER return

BERTRAND S.  |  Premières impressions 
Évaluation :
1

There were mice droppings in all of my things. I have to throw out half of the stuff I had in storage because of the rat problem. I paid $130 to keep my things for a month & it wasn't worth it.

Celia G.  |  Expérience générale 
Évaluation :
5

It has been a great experience as a warehouse facility and great service.

guillermo g.  |  Expérience générale 
Évaluation :
2

Storage is a getho no light no climate control and probably rats going to eat any food we left in that room it’s also on the 6th floor so the move in was a nightmare on cart wheels but it’s free

JOSEPH P.  |  Premières impressions 
Évaluation :
2

The one elevator is painfully slow and the door malfunctions.

Maricer E.  |  Expérience générale 
Évaluation :
4

Demetri was extremely helpful and very professional. Parking for customers would be an added plus. Meters very difficult to find. Staff very polite and helpful.

DANIA A.  |  Expérience générale 
Évaluation :
2

They personnel are very aggressive and rudeness. They behave like every one is a criminals. Obviously, they need a advanced human relations course. Unprofessionally disgusting.

JOSE A S.  |  Premières impressions 
Évaluation :
1

Size of unit was not what I paid for online. Elevator broke down when I tried to move stuff into unit. Staff was very unresponsive to these issues. Would not store here again.

Dane S.  |  Premières impressions 
Évaluation :
2

Was pleasant was when I sign in ....BUT , the corridors are always crowded with steps ladders ... the floors are uneven and its hard to use the carts ... elevator not work for 3 days etc etc..

Ignacio z.  |  Expérience générale 
Évaluation :
3

The elevator was the main problem because it did not operate some days when i had to move items. The facility needs air conditioning and in the elevator in particular

guthrie c.  |  Expérience générale 
Évaluation :
5

The best!!!

ider n.  |  Expérience générale 
Évaluation :
5

The entire staff is extremely friendly, helpful and professional. They were experiencing a problem where the internet system was disabled for the entire location, but were helpful regardless. great!

jeffrey l.  |  Premières impressions 
Évaluation :
4

The clerk ROLANDO was profesional ,cordial ,and made the experience pleasant....

Ignacio z.  |  Premières impressions 
Évaluation :
5

They had excellent customer service no wait no hassle it was a wonderful experience

carol m.  |  Premières impressions 
Évaluation :
5

Everyone was extremely helpful courteous and friendly!

Rodney B.  |  Expérience générale 
Évaluation :
4

Need moré parking for de customer, when it rains the water stagnates in the yard and you can not walk

Juan Manuel O.  |  Expérience générale 
Évaluation :
5

Quick easy and everyone was helpful

ALLAN A.  |  Premières impressions 
Évaluation :
4

I loved, just the elevator always have problems when we wanna use

Bruna B.  |  Expérience générale 
Évaluation :
5

The housekeeper Rosa is a great person, she does provide amazing service !!!

CELIA M.  |  Expérience générale 
Évaluation :
1

The staff was inexperienced. I waited for service while lunch orders were being placed. I had to drive to the trailer drop off location only to find the staff that was supposed to meet me wasn't ther

christine l.  |  Premières impressions 
Évaluation :
5

Everuthing was great. Nice people. Thanks

DOMINIC A.  |  Premières impressions 
Évaluation :
4

Good service

xavier c.  |  Expérience générale 
Évaluation :
5

All workers are super understanding, efficient and friendly. I'm so happy for everything about U-Haul services.

ider n.  |  Premières impressions 
Évaluation :
5

The only off thing that there were cockroaches in the storage unit. Is is understandable but could be improved.

Dorca N.  |  Expérience générale 
Évaluation :
1

Horrible experience, not enough space to tell story.Employees & Manager are awful & don’t even try to make it right.Employees steel, accidentally left 2 chairs they won’t show us video who took them.

Teresa J.  |  Expérience générale 
Évaluation :
5

N/S/A

Gavin W.  |  Réservation 
Évaluation :
1

Can I say more? Well for one I unscrewed the locking mechanism to gain access to my unit but it was chill beCause no one else had thought of that

tyler m.  |  Expérience générale 
Évaluation :