Customer Reviews for U-Haul Moving & Storage of Greater Miami

5 092 évaluations

1000 NE 1st Ave   Miami, FL 33132
(Downtown)

(305) 358-9291

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(305) 358-9291

1000 NE 1st Ave
Miami, FL 33132
(Downtown)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

connor A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARDO R. 
Évaluation :
5

The staff was so friendly and helpful. Honestly it's very difficult to find good customer service in Miami and the employees at this location were awesome! They deserve kudos, it was seamless.

SASHA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BALTAZAR C. 
Évaluation :
5

Excelente

Edward M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH A A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM EDWARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND G. 
Évaluation :
1

I got double charged on my credit card. The U-Haul members were unable to put in my gift certificate, and then after 30 minutes, said they inputted it. I got charged on my credit card and my gift certificate for the same amount, even though the gift certificate should have only been charged. I am upset :(

Ryan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson F. 
Évaluation :
5

Everyone there at the Miami pickup location was Outstanding. The Lady Manager and her assistant... Apologies I forgot their names.. The 2 Puerto Rican Ladies ...also the Gentleman who helped me with connecting the auto transport his name starts with a B... Everyone went over and above with Excellent Customer Service... Now for my Trip and the Uhaul truck and Auto Transport... I drove over 2200 miles from Miami Florida to Denver Colorado what a ride and experience... The 15' Truck drove like a Charm.. Smooth and the engine and transmission worked excellent going down the hills without getting away from me... I did not even feel the auto transport shift in any ways... The Trucks handling was Superrrr as well as the auto transport. On a scale from 1 to 10... I rate the overall Experience a 10 +++

JOSE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YALCIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIO P. 
Évaluation :
1

Dolly not found inside the truck, after I've reserved, paid for, and informed by a representative that was double checked and already inside the truck when I picked up. After my complain, they refused to delivered it and still charging for one

Jorge R. 
Évaluation :
5

Very fast and friendly

Gustavo A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DeShawn F. 
Évaluation :
5

My rep at the fest was great. The guy who hooked up the trailer went above and beyond!

John F. 
Évaluation :
1

The light in my unit didn't work. The floor wasn't clean. On the day I was clearing my unit out I accidentally left a few things behind in the hallway. The following day I came by & the staff had thrown it in the dumpster and destroyed it. No attempt to check the cameras & reach out to who left it behind. The staff here does the bare minimum & is not very helpful.

JOHANEL R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISON G. 
Évaluation :
5

Super friendly staff

GODRIC B. 
Évaluation :
5

Everyone was very outgoing and helpfull

GLENN D. 
Évaluation :
3

When im arrived in the location to pick up my stuff, i couldnt open the lock, and then i called them to ask the solution, and they said i need to comeback to the store, and they still gonna count the miles, even thats not my fault, they said it was the customer fault because the customer didnt check the lock before they drive the truck. Thats so embarrassing, so everything happen in their truck was the customer fault.

HANDY R. 
Évaluation :
5

Exelent attention

EDER D. 
Évaluation :
2

35+ min pick up time with online checkin. And STILL required to return the vehicle at the same time. Ridiculous. Personnel face diverging instructions for dolly to pickup, causing more delays. Truck had a service light on (tire pressure), employee said not to worry about it. Quite scary. Truck interior in cabin was disgusting.

Caroline D. 
Évaluation :
5

Nothing keep up the great work!

Rudy V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAmie C. 
Évaluation :
3

Service was great but the location is dangerous

MELANIE R. 
Évaluation :
1

Per the odometer in the truck, I went 4 miles total in the truck. I could not refill the tank since that would be less than 1 gallon of gas. However, when I returned the truck, I was charged $11,5 for gas for "not returning it with the same level of gas". This was clearly a fraudulent charge but the manager refused to remove it.

PATRICK L. 
Évaluation :
4

I had to locate someone to check-in and even then they were talking while I stood and waited. This also happened when I picked up the truck. Running conversations in Spanish so the customer doesn't know .

Sharon P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy C. 
Évaluation :
5

Great service and amazing customer service.

FLORANGELA P. 
Évaluation :
5

Employees very friendly and helpful

LUCAS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN V. 
Évaluation :
1

Improve customer service and return process.

Cory M. 
Évaluation :
5

Everything was perfect, nothing to improve!

KSENIA P. 
Évaluation :
3

Employee At the desk could be more customer service oriented. The employee who gave me the truck lot was helpful and kind. He provided an excellent customer service both when giving the truck and when I returned it.

ESTELLE B. 
Évaluation :
5

Very friendly and helpful staff.

VINCENT M. 
Évaluation :
5

Sorry, I don't remember the name of the woman who received me at this location. She was just amazing, one of the most great costumer service I ever had.

Vinicius N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO G. 
Évaluation :
1

They changed the save move to plus , without my knowledge. Basically scammed me

TRASC S. 
Évaluation :
4

Have your inside worker smile more. Your outdoor guys were amazingly wonderful.

ANGELA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nigel L. 
Évaluation :
1

Replace entire staff, get more trucks, don't charge bogus fees to customers.

ALI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICIO O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIEGO L. 
Évaluation :
5

working on a tree special uhaul edition for olor ambiant....all the unit smell bad...

PATRICK B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DIEGO M. 
Évaluation :
5

The return of the vehicle made the experience better. The representative was pleasant and knowledgeable. I wish I started here.

Michelle A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE P. 
Évaluation :
4

Client parking area. Those with short rent period!

Fernando P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY S. 
Évaluation :
1

Your staff members need to learn how to help the customer not urge and fight with them and have a manager on site at all times not when they feel like coming to work

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIVIAN C. 
Évaluation :
1

I wasn't able to access my storage and had to wait until the next day. Even after already paying.

JUAN R.  |  Online Move In 
Évaluation :
2

I was charge for a dolly that I didn't ask for and that wasn't helpful for me.

JUAN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johnetta A. 
Évaluation :
5

Truck had dirty windshield which made it hard to see.

OMAR L. 
Évaluation :
5

All the employees were exelents. We recomend this place to everyone. Thanks for your help.

Sergio G. 
Évaluation :
1

Equipment was not available as promised even a store closing hours.

LUIS C. 
Évaluation :
5

Quick and Easy One way from Miami to Parkslope Brooklyn

STEVE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMIA B. 
Évaluation :
1

They charged for scratches that were already there

USMAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luciana S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kimberly h.  |  Expérience générale 
Évaluation :
5

The staff were VERY polite and helpful. The lady inside and the woman that hooked up our trailer were both amazing from beginning to end. I wish I had caught their names. Very professional and happy to be working there.

Kristian Sara L. 
Évaluation :
5

So friendly the workers especially jenifer

Josshua A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRYSTAL S. 
Évaluation :
5

The trucks to have cruise control

leonie L. 
Évaluation :
5

Friendly helpful staff

MAGNOLO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE B. 
Évaluation :
1

the storage unit I received was inconvenient to put my stuff in and the unit states it's for a studio apartment, however I can't even fit my bed. I would like to get another unit

Anais C.  |  Online Move In 
Évaluation :
1

Location is charging me extra for cleaning fee and vehicle provided for me was very old. Starting the vehicle was not easy. Took a couple of tries to start the vehicle. Took time to take the keys out as well

MANJEETH REDDY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beatriz R. 
Évaluation :
3

Online pick up wasnt working properly

Amanda F. 
Évaluation :
1

Don't lie about availability 5 sites in Miami said no 9f van available This site said yes come in we got it ! Then upon arrival pull bate and switch on me !!! Only 17F truck available with no time to look I get a dirty old ( 97 miles junk ride) The whole ride struggling engine not pulling more than 60 miles Ian hour my 2 day trip turned into 3 long days of TORTURE with stoping every 3 hours to gas up for 100$ truck consumed gas like I've never seen b4 ( drove 10,12,17,20,24,26 footers) Horrible experience with Uhaul !!!

THOMAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

INIGO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA M. 
Évaluation :
3

Nothing exceptional. Check-in process very confusing. The cabin didn't feel very clean in a context of COVID-19. Otherwise no complain. Equipment in condition.

OLIVIER S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Siarhei P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIO S. 
Évaluation :
4

I didn't get the email laying out the return process so I had to guess what to do. Didn't take interior pics to confirm I returned a clean vehice with 3/4 of a tank of gas. Dropped the keys in the box too soon. Unpleasant experience in the rain! And there was another customer running around the parking lot too.

KIRKLAND J. 
Évaluation :
1

I wouldn't recommend any u haul location. This locating was good with the basics but did not truly help me. I had a res. At 7 th Ave and 54 th in miami. Call as I'm driving there to say I'm on my way. I arrive 30 min later to a cancelled reservation because they have no trucks ( claimed they left a vm). I ask they change it from 24 hrs to 4 hrs so I can at least move, they refuse with 2 trucks sitting in lot. Had to call to get another truck 6 miles away. I get truck , they refuse flat out to give me 12 mile credit for their mistake. The new location ( 1000 Miami Ave) is nice but in the end helper very little, just blamed other location. Called service center several times and first location who canceled me (where he yelled at me) with no help in the end. They are so busy they could care less. Don't use u haul if you have another option. Moved 2 hrs late, and got caught in rain thanks to their mistakes. Horrible experience.

GEORGE Q. 
Évaluation :
5

The best professional & friendly staff, Thank you !!!

EDWIN G. 
Évaluation :
3

There are no downtown Miami gas stations that can fit a 17' truck and I only drove in downtown Miami - therefore was not possible to get gas without potentially damaging truck - I did not mind having to pay for the 2-3 gals of gas at the hyper inflated rate but feel the $30 additional gas for for those 2-3 gals was a complete rip off. You just took advantage - it isn't like the service was outstanding - I literally had to chase for the added equipment (trollies) and when returning had to wait 15 minutes to be processed - actually just to get into the lot and then to get out of lot, person picking me up and I had to wait another 15 minutes until trucks blocking the entrance / exit could be cleared.

Mark P. 
Évaluation :
4

Me cobraron dos galones de gasolina solo use la camioneta por 7 milla , son unos ladrones en esa tienda

DANIEL P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacques M. 
Évaluation :
5

There was a homeless guy hanging out on the 5th floor. I reported it to staff and they escorted him out.

Cynthia M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER A. 
Évaluation :
5

Great service. We were renting uhaul for the first time. The guy who showed us everything (ramp, open/close, etc) was very helpful and friendly.

RAMPRASAD N. 
Évaluation :
4

street access/approach was a bit challenging, but that is out of UHaul's control. Staff was excellent! Quick, helpful, very professional...

SETH O. 
Évaluation :
3

We had blankets which we did not use still in plastic and returned them the next day as they were closed when we left. We asked for a refund but even though the company in Charleston where I dropped the truck off said they could give me a refund but when I told them that Miami would not give a refund they said they could not either because of Miami's decision. This only came to less than $30 dollars. So no I am coming back to Miami and will rent from Penske because of this action . Steve Miller 843-371-0419

STEPHEN M. 
Évaluation :
4

Always make sure requested equipment is loaded on truck.

SARAH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devlin E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALDO G. 
Évaluation :
1

I'm writing to you regarding my truck rental returned today. I waited until your employee reviewed and checked the whole truck letting me know everything was OK and I told me I could go. I requested a receipt and he told me it would be sent by email. I have attached 3 emails where it show final charged of $80,24 (sent twice) and a 3rd email showing $354.82. As I was surprised i immediately called your office and came in to verified what happened. I don't recall hitting anything on the truck and very surprised that after I left passed sometime and suddenly telling me it had a dent on the roof. Why I wasn't told before I left premises? It took a while to for your employee to acknowledge and/or someone else could have done it. Can you please let me know if you can do something about it, I should not be penalized for it. This truck as so many dent and scratches all over.

Fernando E. 
Évaluation :
5

The person at the front desk and the person that greeted me when I came back were super nice, A+ customer service but the van wasn't super clean in the driver seat.

Gregory J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan V.  |  Premières impressions 
Évaluation :
1

First, the size demensions I confirmed were not what I got,, and the website does not explain about having to use a ladders steps to access your unit.. After this deception, the girl that changed my unit after looking at a few units. Was super Lazy, rude, and would not detach from her phone to give me instructions. I had to return 4 times. Once for the code, once to figure out I had to use it for both doors just to find out I needed a card to do this, plus, was never given a lock...the van I rented did not have a dolly so I had to go searching for one and get the ok to take it...this burned up about 2 hours of my rental time. As I was finally moving in there was a huge rat trap in my unit which makes me very nervious of having my belongings infested.. there was a strong scent of Marijuana on my floor and 2 unit with people bathing and sleeping in the units like a hotel. One guy even had an extention cord going to his unit and closed himself inside.

Craig E.  |  Online Move In 
Évaluation :
5

The staff went above and beyond and were so much fun and helpful!!

kimberly h.  |  Premières impressions 
Évaluation :
5

I received awesome dedicated customer service from ALL employees! They all showed dedication to a job well done! Promptly offering any advise and answers to my questions with a smile! I really appreciated their concern to provide me with the best options for my move! All staff were kind, friendly and customer service driven! Glad I chose this location! I watched as they serviced other customers prior to serving me, and they were definitely on their job providing the best service and the best options for each individuals needs! Thanks guys! Keep up the great work!

Juana W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice T.  |  Premières impressions 
Évaluation :
5

The in store staff was extremely helpful, the gentleman who made my truck contrac Jose Alvarez and the young lady who made my storage contract Jazmin Beltran Gomez both made it not only quick and easy for me but were well versed in the job and were very courteous. There was two other young ladies present behind the counter who also interacted with me and were very helpful and nice. Everybody was smiling and the overall energy in the store was pleasant.

PAUL D.  |  Premières impressions 
Évaluation :
5

BUT I LEFT MY KEYS AND DAT U-HAUL I RENTED CAN SOMEONE HELP ME OUT WITH DAT PLEASE CAUSE I DONT HAVE THEM

SHANEETRA S.  |  Premières impressions 
Évaluation :
4

Very kind and helpful team.

Brian F.  |  Premières impressions 
Évaluation :
2

I am now aware now that Miami is 85 % Spanish. The storage in Miami wasn't climate control. Climate control should be mandatory in all of Miami units. The staff knew only Spanish. They need interpretations or hire someone native that speak English. Jacksonville was okay. I had to call corporate to fully comprehend my reservations. 3 locations were not able to explain anything to me . I know things are hectic for everyone, just letting UHaul know things can be rectified. We used UHAUL in the last at least 8 times before this reservation.

CANDACE W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steven o.  |  Premières impressions 
Évaluation :
3

The building should be maintained, it has a lot of humidity and bad odor. The building has some floating issues especially in the entrance at the load/unload area. In addition the structure itself is dark which leads to an unsecure feeling.

Lizmar B.  |  Premières impressions 
Évaluation :
5

I'm happy services

OMER S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saliha N.  |  Online Move In 
Évaluation :
5

The staff was very friendly and helpful. Thank you U-Haul for always providing 5 ***** Star service!!!!!

George M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ICAT L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

johana r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLAS B.  |  Premières impressions 
Évaluation :
4

Some times we cannot enter in our client web. site with the codes.

AF SELECTION CORP. A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET J.  |  Premières impressions 
Évaluation :
5

VERY NICE PEOPLE

carlos l.  |  Premières impressions 
Évaluation :
5

The entire staff is extremely friendly, helpful and professional. They were experiencing a problem where the internet system was disabled for the entire location, but were helpful regardless. great!

jeffrey l.  |  Premières impressions 
Évaluation :
5

They had excellent customer service no wait no hassle it was a wonderful experience

carol m.  |  Premières impressions 
Évaluation :
5

Quick easy and everyone was helpful

ALLAN A.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page