Customer Reviews for U-Haul Moving & Storage of Green Bay

2 494 évaluations

700 Main St   Green Bay, WI 54301
(Across from the former Greyhound station)

(920) 435-7502

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(920) 435-7502

700 Main St
Green Bay, WI 54301
(Across from the former Greyhound station)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry P. 
Évaluation :
5

Great staff fast efficient and friendly.

Merle S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
4

Owner was wonderful to work with!

Nicholas S. 
Évaluation :
5

Very great customer service and very friendly owner appreciate the service and I will be back Forsure because of the owner Phil jackson

Laiken T. 
Évaluation :
5

The gentleman working here was awesome! Very helpful and friendly.

Randy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Tend by the owner is a different level of help

rene A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curt B. 
Évaluation :
5

Very fast return, easy, and clean.

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robyn S. 
Évaluation :
5

There was only one gentleman there, did not catch his name, but he worked extremely fast and shuffled through three customers ahead of me got to meet in a very reasonable time, hooked up my trailer, and had a smile on his face the whole time. In today's world his hard work and general politeness was very much appreciate it and I will be coming back to rent from this location.

Daniel F. 
Évaluation :
5

He was the best and fast take care of us

Fernando Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cliff W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ethan L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Octavia K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

I was actually stranded for almost 2 hours and he allowed me to sit and wait for my ride inside. You sure have a good worker there. He never stopped. If he wasn't working with customers, he was refilling boxes and things in the display room. The guy never stopped. And when he did, it was only to answer an occasional question from me. I will definitely suggest U-hall to all of my friends.

DIANE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaylee J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hugh C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan F. 
Évaluation :
5

The storefront was clean and well maintained, the manager was fantastic, but seemed a little overworked ad needs a break.

Anthony O. 
Évaluation :
5

Get the guy working there some help! Don't get me wrong--he was amazing, but he was juggling multiple customers at once and while there was barely a wait and he was as calm, polite, and professional as can be, he could have used a second set of hands.

Meaghan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney W. 
Évaluation :
5

Very friendly and efficient staff. I definitely recommend renting from this location.

Josh R. 
Évaluation :
5

The trailer we rented was pretty heavy and didn't have a jack stand so would recommend a jack stand for this type of heavy duty trailer. The person at desk was awesome, 2nd time we rented and he was extremely helpful and courteous both times.

Holly H. 
Évaluation :
5

The employee was very curtios and helpful !

bill H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis S. 
Évaluation :
4

Just like for Same Location Returns, One Way Rentals should start with a FULL FUEL TANK. The process and excuses given at the location by employees were pathetic. This policy is ABSOLUTE BS. I have been in the Transportation and Trucking Industries for 35 years. I have done everything from Driving to Safety Maintenance Director. I have leased, rented and purchased hundreds of trucks during that time. It is ALWAYS, full fuel tank out, full fuel tank in. I will not be renting again from Uhaul if this scam practice continues. There are other companies, with similar rates and equipment, that don't not practice this predatory policy. I am smart enough to be able to figure out all of the required data and math to not get robbed by your company. But I don't want or need to do it. Total waste of my valuable time. ALL Rentals, of ANY Fuel Powered Equipment, regardless of fuel type, should begin with a FULL FUEL TANK. Anything else is SUBSTANDARD PREDATORY MALARKEY. And I used those words because my Mother would not approve of the words that best fit your companies ethics.

Carlton B. 
Évaluation :
4

I will definitely be back again…

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yvonne P. 
Évaluation :
2

Initial contact with the person on duty when picking up the trailer was disappointing. He was plain rude when hooking up the trailer. When I returned the trailer early, I was asked if I wanted a printed receipt or emailed. I said email was fine. Three hours later I received a call asking if I'd returned the trailer. I said yes, I was told to put it in back where I'd picked it up. He said “So that was yours?” I said yes. He asked if I'd received a receipt. I said no, he said he'd email it and hasn't. He said he'd email it immediately. Now, 24 hours later, I still have no receipt.

Michael V. 
Évaluation :
5

Drop off was quick and easy.

Martin V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Qiana E. 
Évaluation :
5

Great service. We will definitely rent from here again

peter R. 
Évaluation :
5

Person helping behind desk and yard workers all extremely nice and helpful!

Holly H. 
Évaluation :
3

You needed another staff member there for Saturday morning at the start of moving season. One person to help with equipment and technical difficulties, one person to keep the line moving. I waited for 45 minutes. I wouldnt have needed to wait though if your website had wished properly.

Gloria E. 
Évaluation :
5

The store manager was probably the nicest uhaul person I've ever dealt with. Awesome guy

MACKENZIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

I had a beautiful customer experience at this location. Phillip could not have been more professional! He was very informative in letting me know how the process went. In fact, I have not had a customer service experience like this in years! Thank you again Phillip!

helga W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Markus B. 
Évaluation :
5

Phil helped me hook-up & all paperwork went very good a very quick in and out Thank You

HOWARD W. 
Évaluation :
3

The location seemed to be confusing and had no proper markings to enter or drop the equipment. The vehicle I was provided was super bad and needed some mechanical repairs to be done. After coming to complete stop on the street, the truck would take forever to take speed.

ROHIT P. 
Évaluation :
1

My uhaul was junk window rolled down quarter of way and had no heat I froze

Sean C. 
Évaluation :
1

Never got my deposit back any time I have ever used u haul so I will never use it again

JESSICA D. 
Évaluation :
1

Again the problem is U-Haul companies do not work with each other which is very very disappointing when a person is traveling and moving across country they're tired and every location we visited we had problems with employees not treating us like value customers at this point I will not recommend you haul or use it again

Grier F. 
Évaluation :
5

Staff had the U-haul ready to go - running with heat on. Knowledgeable staff and easy pick up. I would choose this over a random pick-up anyday!

Connie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney D. 
Évaluation :
5

Phil is a great help can't thank him enough.

Jomar A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary L. 
Évaluation :
2

Rented a storage unit and the manager Phillip told me that I had till 10 at night but the Building closed at 7 p.m. Got all the way to the storage unit a little after 8 p.m. and my card key was denied. I had five vehicles with being with a bunch of stuff and had to leave everything outside because nobody could do anything they couldn't get ahold of the manager and he was the only one that could change it and he made my card so I couldn't access the building after 7 p.m. it was pretty cold to be standing there trying to figure out what was wrong all for us to just leave again and then not even that now we have to come back again in the morning and figure all the vehicles to make it back there on time or all at the same time so it's just extra work that we're doing now all because somebody made my card not work so that is my only complaint. Merci

Shieanaw E.  |  Premières impressions 
Évaluation :
5

"Continue as is

Roger S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justine K. 
Évaluation :
4

Service agents were very friendly and helpful. Location is horrible. Not easy to get out of.

Paul O. 
Évaluation :
5

Very friendly and will be our go to location

Brianne C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian M. 
Évaluation :
5

Two very wonderful people that took care of me. Sorry I don't remember their names. Merci

Edward M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donna D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norman B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francia D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stacy H. 
Évaluation :
5

Staff was fantastic! Thanks

Mark L. 
Évaluation :
5

Aucun

MILTON K. 
Évaluation :
5

Both employees were great.

Ryan Y. 
Évaluation :
5

Great Friendly and helpful service by competent staff, willing to help

Yair G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yair G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie M. 
Évaluation :
5

Happy

William D. 
Évaluation :
5

The key didn't fit in the return box

Rabihah H. 
Évaluation :
5

Very clean showroom.Friendly helpful staff.

Michael D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth D. 
Évaluation :
4

The customer service I received was just.AMAZIMG!! If I ever need to rent a uhaul again. I will definitely use this location. He was very nice and helpful.

Kristie P. 
Évaluation :
5

Great service for both pick up and drop off. Merci!

Barbara H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

The staff person was fantastic and very willing to trouble shoot issues.

Paul C. 
Évaluation :
4

Service was good…. friendly and professional desk workers! The only issue I had was that there was no windshield wash in the vehicle, so driving on the snow-covered highway w semi's kicking up slush from the road made it difficult driving without windshield wash!! I did tell the very nice guy assisting me about it to which he apologized and said he would make sure to put some in for the next customers. Please make sure vehicles are checked and have ample supply of window wash in the vehicles so that accidents from inability to see out the windows are avoided, especially during the winter season! Just a friendly reminder! Thank you fior the great service!  Rachel Stevens

Rachel S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mary a.  |  Expérience générale 
Évaluation :
2

The one person working there couldn't have cared less about actually providing customer service. He did the absolute minimum required and seemed put out by it.

MIRIAM S. 
Évaluation :
3

I didn't spend much time here but the employee was courteous and helpful

WILLIAM G. 
Évaluation :
5

The gentleman who assisted me was fantastic. Beyond helpful and nice.

David T. 
Évaluation :
2

This is a low-budget motel location with no personnel available to answer questions. or check-in the truck.

JAMES M. 
Évaluation :
5

The people in Green Bay were VERY helpful kind and knowledgeable. I would recommend them in a minute.

Annette K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffry L. 
Évaluation :
5

Great customer service!

Dan L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dakota L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BETTY T.  |  Premières impressions 
Évaluation :
5

The pick up before hrs. was convenient and easy to use and the manager was EXTREMELY friendly and helpful. Would definitely use again if I need a rental and recommend it

SABRINA V.  |  Premières impressions 
Évaluation :
5

Everything was amazing with the service, staff, and facility. The only thing I would recommend would be maybe some lighting for the interior climate controlled units.

Ashley N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary a.  |  Premières impressions 
Évaluation :
5

I had called 2 weeks ahead of moving my Mom's things into storage after she was admitted to a nursing home and received a reservation number. When I went to pick up the keys, the unit I reserved wasn't available. We were moving the next day. I was told no other units of the size I needed was available. I was told, "RESERVATION MEAN NOTHING." But the Main Street store did have units. Thank goodness for Chi Lee! He called the U- Haul who refused my reservation and confirmed there were units available, but they hadn't been cleaned. So not happy! Chi got me a unit for the next day, showed me how to use the digital key, and apologized giving me 1 month free rental. So appreciated his great customer service. Even though the 1st choice was more convenient to our home, I will Never recommend them to any of our family or friends.

Karen L.  |  Premières impressions 
Évaluation :
5

Customer service was friendly and helpful!

Lauren A.  |  Premières impressions 
Évaluation :
1

My unit had a significant leak. Around $1 000 in items were destroyed from water damage. Since I did not get the insurance I was told there was nothing that could be done. I already was paying $40 more per month for the same size unit as the uhaul 15 minutes away. There is no light in the unit and just a small doorway instead of a garage door type door. So it's already a lot worse quality for 50 % more cost. Then to have my 'climate controlled unit' not even control rain is ridiculous. I will be contacting the BBB as well as leaving reviews wherever I can to make sure people know to stay far away from this location. It is absolutely unacceptable, especially when they're already price gouging.

Morgan N.  |  Expérience générale 
Évaluation :
2

On face-to-face interactions, manager Phillip went above and beyond expectations up to and including night of move out on 7/16. However, I was not officially changed to moved out status until 8/5, despite repeated emails and attempted phone calls. On my attempts to call the facility, I kept getting connected with corporate. I only had one conversation on July 30 with corporate during that 3-week period as I was did not have the time to wait on hold for the estimated time. Even then,it took a week for the facility to finally have me as moved out.

Leonard P.  |  Expérience générale 
Évaluation :
2

I just need a service agent to extend rental & request a credit of sorts for the 3 hours spent wasting my time in the middle of a move. Agent couldn't find keys, have to wait for mgr to come back to store after he left for the day. Poor overhead bad internal decision to shut system down during business hours

NICOLE A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

faye s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brenda d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori Ann W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy c.  |  Expérience générale 
Évaluation :
5

everything was great the day I came in to rent i know u where telling your employees that they had to wear mask the next day i go in to drop off the truck there not wearing no mask just took the key from me and told me have a good day..im not happy about this because he didn't even check it in nothing..

Lori Ann W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arthur t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaumae B.  |  Premières impressions 
Évaluation :
5

Very good people working at this site in Green Bay. The Manchester, NH site was also very good.

Donald M.  |  Expérience générale 
Évaluation :
5

Everything went great. Great employees that help make our move less stressful Thank you

Donald M.  |  Premières impressions 
Évaluation :
1

Very irritated. Drove 4,5 hours got yhe uhaul went to my storage. Paid couldnt get into unit. Be cause locks were changed. No master key. Had to rent 2 rooms because their store manager wasnt answerin

margaret d.  |  Expérience générale 
Évaluation :
2

Your code doesnt work. Anyone can just walk in. Alarm always going off tobthe point nobody even looks. Cant use the restoom facility there. Drop off was 20 miles away. Y couldnt i use gb u guys suck

Alvin R.  |  Premières impressions 
Évaluation :
5

Merci

Maryalice m.  |  Expérience générale 
Évaluation :
2

dealing with U-Haul has been nothing but a headache from the big beginning to the end my equipment wasn't ready for me and pick up and when we arrived at our destination storage units we're not avail

Ralph C.  |  Expérience générale 
Évaluation :
4

Manager Phillip Jackson provided exemplary service throughout my time there. Though he was always short-staffed, I would not hesitate to use or recommend this facility again.

courtney h.  |  Expérience générale 
Évaluation :
5

Great service, clean container, plenty of pads, economical and I even received a $50 credit for our container being a day late.

lori o.  |  Expérience générale 
Évaluation :
2

The wait was VERY long. We came back with a truck and they didn't have the storage unit they promise me. Also, they were suppose reimbursed me for lock and never did.

Sarah M.  |  Premières impressions 
Évaluation :
5

Phil was immensely helpful in figuring out our moving situation. He made it so simplistic in a very stressful situation. Absolutely a stress relief during our move to green bay. Thanks!!!!

Ashlee N.  |  Expérience générale 
Évaluation :
5

I would suggest this one to all I know. Phil was very helpful answering any questions and explaining the process. God bless that man and his employees. They were all so helpful and kind.

NICHOLE B.  |  Expérience générale 
Évaluation :
5

Very nice to me.

mary Y.  |  Réservation 
Évaluation :
5

This experience was very good, a few days before the young man that TRIED to assist was not very knowledgeable and struggled to answer questions, asked for manager info and he wasn’t able to provide

JUSTIN S.  |  Réservation 
Évaluation :
5

Brian showed concern and courtesy to me as a customer

kirk m.  |  Réservation 
Évaluation :
5

very professional and helpful

kelsey B.  |  Expérience générale 
Évaluation :
1

Got charged for a second month and a late fee after cancelling my unit.

monet b.  |  Expérience générale 
Évaluation :
3

They charged me more than I had made the reservation for the previous day

Philip v.  |  Réservation 
Évaluation :
1

items were damaged by water and U haul would not help with my insurance or their insurance stated I must prove how water got into my unit. they also put a lock on my unit for non payment I was paidup

KENNETH S.  |  Expérience générale 
Évaluation :
5

The staff was very professional and friendly and informative.

Tom W.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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