Évaluations des clients U-Haul Moving & Storage of Haines City

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Haines City

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

LEONARDO M.
Évaluation :

Excellent customer service and friendly staff

Aljandro T. | Premières impressions |
Évaluation :

I don't know why the rates keep going up if everything is the same to me!!!!

Quynh Tram V.
Évaluation :

This ubox i did not even order and was charged for and it was corrected, but this should not even happen in the first place.

Carl B.
Évaluation :

Ace was very helpful. He provided knowledge about the truck and helped us to pick the right size. He met us at the door when we returned and was very polite. I will be dealing with Ace in the future for sure.

Paul H.
Évaluation :

Le client n'a pas laissé de commentaire.

Leopoldo D.
Évaluation :

Le client n'a pas laissé de commentaire.

John P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Mary S.
Évaluation :

Excellent experience. We had complete confidence in Paul and his team. Helpful in every part our move of 7 U-Boxes from Florida to West Virginia. They really need a bigger facility!

Natalie C.
Évaluation :

I have been a customer of this UHaul location for over a year. The staff is the best. Kelly, the manager, is great and the staff she employs is wonderful. They are always so friendly and I always feel like Norm from Cheers when I have to go into the office. The customer service is one of the best I have ever encountered. Each time I have had to rent a vehicle, it's been an easy process and the vehicle has been spotless. I have recommended this location to several of my friends for their moving needs. Thanks guys, for making my time at your location a no worry and hassle free experience. You're the best!!

Christina M.
Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan C.
Évaluation :

The attendant at pick up was extremely helpful and answered all my questions.

Robert B.
Évaluation :

everything was great employees were very courteous and knowledgeable

Caren W.
Évaluation :

Le client n'a pas laissé de commentaire.

zulma m. | Premières impressions |
Évaluation :

The customer service is was very professional. The men in the counter is really good and super professional

Angel A.
Évaluation :

Le client n'a pas laissé de commentaire.

Nate E.
Évaluation :

Staff was great and vehicle was excellent however self check in on cell phone for rental was a fucking joke and waste if time... Would never do it again.

Esteban O.
Évaluation :

Le client n'a pas laissé de commentaire.

sonia M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL R.
Évaluation :

This staff are great, very knowledgeable and friendly. Great experience, no complaints at all!

CHRISTINE C. | Expérience générale |
Évaluation :

Katie and her entire staff have been professional, efficient, personable, and helpful. It has been a real pleasure to interact with them! If the price hadn't gotten so high, we would still be there.

Laura M. | Expérience générale |
Évaluation :

We were in a panic when we first got there regarding our movers. They were sympathetic to our situation. They made us feel so much more relaxed. They all had a good sense of humor and did a great job in helping every step of the way. Thank you so much everyone!!

Sharon S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Gary H.
Évaluation :

Le client n'a pas laissé de commentaire.

Patricia B. | Expérience générale |
Évaluation :

Frank was so helpful in our time of need. In a time where kindness is hard to find. Thank you so much. This location is the best.

Israel A.
Évaluation :

The guy who help was very helpful and informative i was happy ..

MARIE M. | Expérience générale |
Évaluation :

Used the units for about 4 years. downsized to 1 and then finally moved the rest to our home. Kelly Papadem was the BEST.

robert M.
Évaluation :

Everyone was great on time did everything promised Highly recommend

BRUCE H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Gilbert R.
Évaluation :

The agents (and I mean both of them) were extremely friendly, accommodating and pure awesome. With challenging ways of operating, they handle it perfectly.

Denise M.
Évaluation :

There were ROACHES in the box and now our stuff is INFESTED WITH ROACHES so we will NEVER use this service ever again. Created more PROBLEMS THAN SOLVED.

Joseph S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Gary M.
Évaluation :

Incredible every time with Frank and Kelly. Would use no one else..

Jason H.
Évaluation :

I have rented several trailers from this location and will not use any other location if I don't have to. By far the best experience each and every time. Staff is always friendly and and helpful. They are thorough and accurate and offer a quick and easy pick up and drop off.

James W.
Évaluation :

Owner was very helpful with planning a future move

steve M.
Évaluation :

Thanks again

Alicia F.
Évaluation :

No improvements needed, everything was PERFECT

james J.
Évaluation :

Sexual harassment by frank and filing police report

Douglas H.
Évaluation :

Le client n'a pas laissé de commentaire.

Susan R. | Premières impressions |
Évaluation :

The representative at the front desk was very friendly and explained everything thoroughly.

Leonardo C.
Évaluation :

Very friendly and nice people but truck was only with a 1/4 tank of gas, I had to stop on my way home to put gas on it. Thank you

Didier A. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

SUSAN D. | Expérience générale |
Évaluation :

Was a customer for 10 years and never had a problem with the facility. Definitely will refer friends and others to your faculty.

Laura M. | Premières impressions |
Évaluation :

Everyone was so very helpful. They listened to our concerns. Will Definately use them again for all our moving and storage needs.

Laura M.
Évaluation :

Eveything went great. They could use a customer rest room though.

Damear S.
Évaluation :

Racist employee named frank

Basant S.
Évaluation :

Le client n'a pas laissé de commentaire.

Gregory B.
Évaluation :

Very friendly staff, and a clean well organized facility.

Pamalea H.
Évaluation :

Le client n'a pas laissé de commentaire.

Donna M.
Évaluation :

Excellent job at this particular location! Keep up the good work!

Timothy M.
Évaluation :

Great people , all good

dan D.
Évaluation :

Great haul experience in Haines City!

LAURA D.
Évaluation :

Nothing customer service was excellent

Loretta F.
Évaluation :

Very friendly, knowledgeable and helpful lady helped me.....thank you!

Gary C.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas F. | Premières impressions |
Évaluation :

very friendly and helpful

Jodell W.
Évaluation :

Le client n'a pas laissé de commentaire.

Raymond M.
Évaluation :

Great Service in a time where good service is hard to find. Very Professionals and I did not finish with my task so Ill be back on the 8th of august.

Dawn L. | Expérience générale |
Évaluation :

The staff was always extremely helpful and friendly. I would recommend this Haines City U-Haul Storage facility.

Jose R.
Évaluation :

I really appreciated Frank's overall handling of my rental! He really knows how to inspect and handle U-Haul equipment.

BRUCE H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Mark T.
Évaluation :

Rented from this Uhaul Dealership several times and the service is always excellent.No trouble,no problems and always friendly service staff.

Stanley J.
Évaluation :

Le client n'a pas laissé de commentaire.

Wayne C.
Évaluation :

Kelly rocks.

Zachary L.
Évaluation :

Le client n'a pas laissé de commentaire.

Jama H.
Évaluation :

Le client n'a pas laissé de commentaire.

Harold H.
Évaluation :

It was an extremely hot day so it did take longer than expected. The two gentlemen were very professional and courteous.

raymond c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tony R.
Évaluation :

Le client n'a pas laissé de commentaire.

Melissa B.
Évaluation :

Kelly was extremely attentive and went above and beyond to assist us. This move was for my grandmother who is moving closer to family. Kelly kept every word from start to finish and she was a professional. She clearly loves what she does and I wish more people had her passion!

Erick G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Peter D.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary M.
Évaluation :

Excellent as always. Frank and Kelly make everything so simple.

Rosangela E.
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle B.
Évaluation :

Frank was very helpful and a pleasure to work with

LaDawn J.
Évaluation :

Le client n'a pas laissé de commentaire.

david F.
Évaluation :

The Haines City U-Haul went above and beyond the call of duty! They restored my faith in customer service and were so very helpful and really worked with me to make my experience a lot less painful. They are to be congratulated on their excellent service! Well done Kelly and Frank!

Roy S.
Évaluation :

Friendly, prompt, and courteous service! Thank you!

Portion D.
Évaluation :

Le client n'a pas laissé de commentaire.

jennifer S.
Évaluation :

Most definitely my new go to store for all my storage, moving or packing needs.

ROBERT N.
Évaluation :

Le client n'a pas laissé de commentaire.

BOBBY K.
Évaluation :

Le client n'a pas laissé de commentaire.

daniel R.
Évaluation :

Great service

gail s. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jack H.
Évaluation :

Great

Nicole J.
Évaluation :

Excellent customer service! Couldn't be happier.

Carl S. | Expérience générale |
Évaluation :

The facility is always clean. The staff is courteous and helpful

robert d. | Expérience générale |
Évaluation :

Staff very friendly, always helpful, would recommend this location to anyone looking for a great place to store their extra stuff!

Daniel P.
Évaluation :

Le client n'a pas laissé de commentaire.

Jack H.
Évaluation :

The computer check-in system has issues that actually makes the process take longer than the old paper method of processing. This can not be blamed on user error, it is purely an issue with poorly written software. Even given this, I was very pleased with the employees, who made the process a pleasant one.

Edison F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

David C.
Évaluation :

Le client n'a pas laissé de commentaire.

Edgar M.
Évaluation :

Le client n'a pas laissé de commentaire.

John L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Enrique A.
Évaluation :

Le client n'a pas laissé de commentaire.

Carmen S.
Évaluation :

Older Lady was very rude young lady was very nice and helpful.

Gary M.
Évaluation :

As always it was a fantastic experience. Would use nobody else but Kelley and Frank...

Marilu H.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert P.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert P.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul V.
Évaluation :

I was very satisfied with my service and have been every time I have rented from this particular business. The staff was extremely friendly and helpful. I give it 5 stars

Juana R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Donald A.
Évaluation :

Le client n'a pas laissé de commentaire.

Kristina F.
Évaluation :

For hearing loss person, the clerk needs to write what he or she is saying while wearing a mask. I was getting frustrated because I could not hear the clerk. Deaf&Hard of Hearing consumers always experiences lack of communications by hearing clerks. If you noticed the customers are dead or hard of hearing, then write on paper what you want from us.

gerry C.
Évaluation :

Very professional and courteous

Rolando C.
Évaluation :

Horrible customer service! They don't know what the hell their doing!! And all they care about is taking your money!!!!!!! DO NOT RECOMMEND!!

Angela M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Angela M.
Évaluation :

Le client n'a pas laissé de commentaire.

odalis G.
Évaluation :

Le client n'a pas laissé de commentaire.

Norberto T.
Évaluation :

Excellent service.

Nelson M.
Évaluation :

great staff were very professional friendly knowledgeable always rent primarily from this location

Herbert B.
Évaluation :

Le client n'a pas laissé de commentaire.

Luz L.
Évaluation :

Thank you for excellent Customer service.

Marla W.
Évaluation :

Kaitlyn was very helpful and nice. However, the older lady that was there the next morning when I returned the rental was petty. She charged me for scrapes incurred on the bed of the truck. IT'S A BED OF A FREAKING PICK UP TRUCK! That's like charging me for the tread on the tires! She walked around the truck and made a comment about a mark on the passenger side. I used my fingernail to wipe the mark off. She was super ready to find something to up charge me for. Because of a few scratches on the bed of the truck, the rental price went from $89 to $160, almost double for a truck I rented for less than 6 hours. I made it my business to get out of her face because I really wanted to knock her lying ass on the ground. This is not a time to play with people's money. But I know where my blessings come from, and I know not to ever do business with this location ever again.

John S.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

James B.
Évaluation :

Le client n'a pas laissé de commentaire.

Jose R.
Évaluation :

I definitely will continue to rent from this location! Kelly Papadem and her team went above and beyond my expectations to keep me as a customer when it comes to renting U-Haul equipment. I've had two prior negative experiences with U-Haul, but Kelly and her team made up for that. Thanks Kelly!

Michael A.
Évaluation :

Le client n'a pas laissé de commentaire.

maryam R.
Évaluation :

Le client n'a pas laissé de commentaire.

VICTOR V.
Évaluation :

This is a great place to rent a truck. They are very accommodating. They do their job flawlessly and make the customer feel appreciated. This will always be my YHaul office of choice in this area.

Lee C. | Expérience générale |
Évaluation :

Clean Facility. Very friendly staff.

david J.
Évaluation :

The people at this location are so friendly and nice. In this world right now with all the craziness going on it was so refreshing to deal with them.

Paul J.
Évaluation :

Ask them to have the trailer connected and wiring working before the time the customer is to pick it up. Thankfully I was only delayed by 15 or 20 minutes but that was more than I had planned for so I was later getting started on loading the truck.

Gary M.
Évaluation :

Nothing- this location does a fantastic job everytime. Never have to worry about the rental experience being nothing but professional.

VICTOR V.
Évaluation :

These folks know their jobs and are very much on top of everything. truck rental went like clockwork. Checked in and out easily. Thank you!

Kristina B.
Évaluation :

Le client n'a pas laissé de commentaire.

James or Margaret J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Bill A.
Évaluation :

Le client n'a pas laissé de commentaire.

Caitland M.
Évaluation :

Le client n'a pas laissé de commentaire.

Amparo E.
Évaluation :

Great service at this location. Will return in future needs. Thank you keep up the great service and cleanest of location.

Marilyn Annette D. | Expérience générale |
Évaluation :

Don't like how they lie and charge so much.

Cristal M. G. | Expérience générale |
Évaluation :

From the moment I opened my storage unit in this location to the moment I closed it, everything was very pleasant, nice, and easy. Caitland is very helpful and so is everyone else. 100% recommended.

Melinda M. | Premières impressions |
Évaluation :

we We’re 25 minutes late called to tell them that was ok. The gas was over full and they charged an extra dats rental. I believe I should be refunded that charge as it’s ridiculous for pull in time

Luz E F. | Expérience générale |
Évaluation :

Good staff, friendly, overall good service, I recommend them

Lee M. | Expérience générale |
Évaluation :

The staff were very friendly and supportive.

Charles B. | Expérience générale |
Évaluation :

Facilities and staff were top notch. Will recommend to everyone in the area.

Iris R. | Expérience générale |
Évaluation :

Great customer service

Tim D. | Expérience générale |
Évaluation :

Smooth, quick process. Lady was very pleasant.

Dawn D. | Premières impressions |
Évaluation :

Kaitlyn that helped us was awesome! Went above and beyond to make sure we got what we needed.

James C. | Expérience générale |
Évaluation :

Workrs has very bad attitudes

DARVEL H. | Expérience générale |
Évaluation :

Had the unit for 2+ years with no problems at all.

Kimberly C. | Expérience générale |
Évaluation :

Thank You Kelly for making our first experience of using a Storage place in Florida a Great one. Also a Thanks to all the others in the office that helped out in our time that we had our stuff stored

James D. | Expérience générale |
Évaluation :

N/a

AMANDA M. | Expérience générale |
Évaluation :

No comment... Poor attitudes and horrible customer service skills

Lillian R. | Expérience générale |
Évaluation :

Very nice staff working there, friendly, polite and ready to assist.

Desmond B. | Expérience générale |
Évaluation :

no comments

SONJA E. | Expérience générale |
Évaluation :

My UHAUL choice because the service by all staff members especially Kelly and Frank was exceptional. In a day where computers and robots are replacing the human touch the experience was refreshing.

David B. | Premières impressions |
Évaluation :

Very nice and helpful.

randall h. | Expérience générale |
Évaluation :

The staff was very polite and professional every time I was there

Jose S. | Expérience générale |
Évaluation :

The staff is over friendly they know what they doing they treat you like you're the only one there no matter how crowded they are I thank them or they courteous and place sincerely Jose

Rhonda B. | Expérience générale |
Évaluation :

Everything went smoothly, my belongings arrived safely and on time. I would recommend using this service.

Luis F. | Expérience générale |
Évaluation :

Much better than the competitors

Mary Ann G. | Expérience générale |
Évaluation :

Thank you for being an excellent co. to do business with..

JESUS R. | Expérience générale |
Évaluation :

Thanks to all of you. We love Uhaul.

Ashley C. | Premières impressions |
Évaluation :

By far the friendliest people we've met are the own Kelly and her significant other that run the U-Haul. They went above and beyond what they had to and help but our minds to ease with any questions.

Adam S. | Premières impressions |
Évaluation :

The man was mad he was there on his day off to do inventory, told us he didn't have 2 give us an inside room on promo, didn't offer a room big enough for our stuff. No manager callback from Uhaul.

Frederick R. | Expérience générale |
Évaluation :

Provided the service we needed in a timely manner.

Cliff M. | Premières impressions |
Évaluation :

Very helpful and accommodating staff.

randall h. | Premières impressions |
Évaluation :

Great people

kris h. | Premières impressions |
Évaluation :

Very kind and helpful in taking care of us. We made a very big move relocating our family. Thank you for all your kindness! 😊

luis s. | Expérience générale |
Évaluation :

Great

SCott H. | Expérience générale |
Évaluation :

Great people

Gene S. | Expérience générale |
Évaluation :

Great friendly people, very convenient

Pamela or david j. | Premières impressions |
Évaluation :

So far excellent service. Thank you!!!!!

WILLIAM J. | Expérience générale |
Évaluation :

Good experience

jay/pamela /. | Premières impressions |
Évaluation :

Was fine

herb h. | Expérience générale |
Évaluation :

Great communications

gary l. | Expérience générale |
Évaluation :

Friendly staff

Edna M. | Réservation |
Évaluation :

Pleasant and efficient CSR.

keila g. | Expérience générale |
Évaluation :

Recomiendo q usen uhaul,mi experiencia fue exelente. Kelly la gerente del uhaul de haines city puso de su empeño para q todo saliera muy bien. Y los precios son bien bajos. Gracias kelly!

Randy W. | Réservation |
Évaluation :

A reservation made months beforehand was not easily accessed. Caused unnecessary anxiety and frustration for both me and employee trying to assist me. Not sure if it was a fault of system or employee.

mike s. | Expérience générale |
Évaluation :

Well a facility can appear top of the line it is the people that work there that make the difference to the customer. U-Haul Haines city Florida in their staff are the best of the best.

MADELINE r. | Expérience générale |
Évaluation :

Good service

janie h. | Expérience générale |
Évaluation :

After paying early, I received an e-mail stating I was overdue and a late fee applied. I went and showed receipt. 2 days later their lock was on unit and I could not get in. Found another place!

Christine l. | Expérience générale |
Évaluation :

I have been billed for a month that hasnt even happened. Person at 800 number said one thing and when I went it was another. I am not paying what I’ve been billed. Very sad, customer service sucks

Donna J S. | Réservation |
Évaluation :

Experience was made painless by personnel. Thank you

Gregory W. | Expérience générale |
Évaluation :

Friendly and helpful. Nice facility.

RAYANNE R. | Expérience générale |
Évaluation :

They are always friendly and take care of their customers

DONNA M. | Expérience générale |
Évaluation :

Very friendly and convenient

Italia G. | Réservation |
Évaluation :

Everyone at the office was very helpful and professional. They went above an beyond with their exceptional service. A BIG kudos to them. It was a pleasure making busy with U-Haul.

PEGGY S. | Expérience générale |
Évaluation :

The employee's at this location are awesome,

Michael Y. | Expérience générale |
Évaluation :

These comments are for uhaul in general, not Haines City. I do not like the fact you do not have partial month options. I needed space for 5 weeks, but still ended up paying for two months.

CHRIS L. | Réservation |
Évaluation :

Very polite and helpful. Storage units were very clean

heidi k. | Expérience générale |
Évaluation :

Kelly and Frank were great to work with. Very pleasant and efficient. They made the experience quick and easy and hassle free. Would definitely recommend or use their services again in the future.

ROBIN R. | Expérience générale |
Évaluation :

I had a U-Box delivered there from out of state, and a local delivery company brought it to our house and managed the unloading and returned the box to Haines City. The process worked great for me.

Loretta W. | Expérience générale |
Évaluation :

The staff were VERY helpful in every way when I had to pick up my Inbox that had traveled 2000 miles across the country. The Inbox method for moving worked with the great help I received on both ends

Lisa A. | Expérience générale |
Évaluation :

Very helpful staff

Alexandra G. | Expérience générale |
Évaluation :

Thanks to Kelly and Dean for their help!

ANGELA M. | Expérience générale |
Évaluation :

The delivery women was great and she was really fast

jody c. | Expérience générale |
Évaluation :

You should make it so you can have two access cards to open gates per customer. We weren’t always together so the other one could not access gate

Ellen J. | Expérience générale |
Évaluation :

Great location and great staff.

Kevin B. | Expérience générale |
Évaluation :

Great

maria d. | Expérience générale |
Évaluation :

everyone was so help full. overall great experience

Jack h. | Expérience générale |
Évaluation :

The staf were very accomodating, which allowed us to expedite our move. My kudos to the staff, I will recommend U-Haul, and specifically this office to friends and family.

John and Rosemary F. | Expérience générale |
Évaluation :

Not a single issue

Charles H. | Expérience générale |
Évaluation :

pricy but very secure and clean

george g. | Expérience générale |
Évaluation :

All good

kevin m. | Expérience générale |
Évaluation :

i was very impressed with staff and facility .

Non reviews have been submitted for this location.

Retour
Haut de la page