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PHYLLIS H | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Haines City
Testimonials From Recent Customers
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Max from Max Moves was excellent. Friendly, on time, clear communication.
AMY TFree doughnuts
Jose PLe personnel était amical et serviable. Their service was professional. Our schedule changed and was able to pickup rental 2 hrs early. That was very helpful.
Jefferson WGreat service
CYNTHIA B | Premières impressionsThe website does not work. Your recommended packers did a terrible job. Yeah, i know you have absolutely nothing to do with Moving Help. That's them Dishes, Candelabra, other items all broken
Arnold SGreat service I thank Kelly for all the help she gave me .
ismael c | Expérience généraleNo comment
Wilson RKeep being kind and Kelly has exceptional customer service
Princessiesha MIt was "AWSOME "to have a "NICE & COURTEOUS " attendant to help us.
cavin mKelly And Frank were absolutely Fabulous. I could not have asked for more professional, Helpful And overall the best people. I told them I would definitely recommend them to anyone I knew that may move in the future. Thank you so much
Natalie SStaff very knowledgeable
DONNA W | Premières impressionsNice experience
Ismael cI got there to return my equipment, the office was closed with a note they were in the back lot with a phone number. I called them a couple times before they even answered me. The lady said it would be about 10 minutes before she could get to the office. I waited over 20 minutes she never came, I had to leave the equipment there.
Jose DWe had a wonderful experience with this U-Haul location. Every time we went in, the service was excellent and everyone was so friendly and helpful.
Rhonda JEverything was great and clean. The only issue is the manager or lady in charge needs better communication and customer service skills. Not professional at all. That particular location would get more business if management had more professionalism, need a new manager!!! This my second time renting there and the manager always moody.
Cameron L | Online Move InFirst class operation...
william tBueno yo diría en mi caso tener personal q hable español del resto más nada
Luis MThe lady in the office who took care of us was very friendly and helpful she made our day great..
CHRISTINE DThey were there for me in a pinch
JEAN-PAUL M | Expérience généraleI never had a problem..clean and professioal atmosfere..i will always rent there when i need too..thankyou guys
LETICIA V | Expérience généraleEverything was fine overall, but there was one inconvenience on move-in I would like to share since you asked. In the row where my unit was located, there were 2 pick up trucks at the end blocking access into / out of this row of units. Not to make assumptions, but these trucks seemed to belong to employees because during the time I was there moving in they were just parked with no one in sight or anywhere near the vehicles. I drove around and entered the row from the opposite end of the row from where the trucks were parked, but while I was there another storage customer entered the end I entered from and was working for a bit as well. During the time they were there, there was no open way in or out of the row for my vehicle. For me to leave at that point, I would have had to back my SUV all the way down the row (since the row isn't big enough to turn around my vehicle) and ask that customer if they could move for me to back out, as there was not enough space to get by. They ended up leaving before I did so ultimately it wasn't an issue to have to get by them, but it was still a bit precarious to have to back my vehicle all the way down the row (it was getting darker out as well) and be sure not to graze either side while also watching for cars entering the only end that was open. It would have been much easier to drive down the row in one direction, and leave in that same direction. Again, I don't mean to presume that it was employees parked there, I could be wrong about that, but whoever owned the trucks had them parked blocking the entrance / exit of the row and no one was accessing any storage units near them, or otherwise ever came out near the trucks at all, so it seemed they were parked there rather long-term. In the end this wasn't a huge deal, but I did think at the time that if I had been towing a small trailer (which I expect to on an upcoming trip there since I plan to move my stuff from the storage unit to one of your towables which I will tow with my SUV), it would have been a nightmare to have to back a trailer down the long row to get out. So I'm hoping this isn't a common issue on return. I don't mean this to sound overly-critical, but since you asked for feedback I just wanted to share this as it was a concern on my first trip / move-in there.
Matt R | Online Move InNothing! Customer service was amazing. Fast and easy!
Jean MHave always had good experiences with U-Haul. Staff extremely helpful at our facility.
KENNETH / | Premières impressionsThe people working there were super nice. I wish the location was closer to where I was.
JAMES MI transferred to a bigger unit and paid for it. Was moved out of 1st unit before due date and told the office person but you still took the payment for the unit I no longer have. Poor communication and your people were in my new unit because the lock was on differently. They should not go in unless I am notified first. Refund the payment for 779. Merci.
Wendy S | Online Move InAwesome to work with!
Thomas FLower the rental rates and storage rates
Yvonne QKelly is the best ! Super nice and attentive !
TIONA ZYou have always been so nice and your staff is great I would not go to none other uhaul to rent a truck. The guys from Moving Help.com who you recommend were great. Thank you and God Bless Rita Rosenbaum, Jon and Debbie Linder
Jonathan LState the actual size of the truck that you are renting! The 15 ft truck is 13 ft with 2 ft over the cab!
Steve EFast and easy
mark nThe receiving clerk was extremely helpful.
DONALD HStop the people from loitering. Altogether there had to be 15 to 20 guys standing around. My son said they are looking for work and just ask people for work. It still made me very uncomfortable.
Diane HWe needed a place to store our items that we need for the winter in Florida. We are renting a house in Florida for a few months and couldn't bring everything in our car. We are happy with the services provided at the U-Haul in Haines City. They provided a safe place for our belongings. A light inside our storage space would have been very helpful. The light from the hallway was not bright enough to put light inside the storage area. Using a flashlight is a must.
James T | Expérience généraleNo one at this facility does there work right. I told them that I paid for my last month and they still tried to charge me. I have seen roaches and a mouse.
Diana P | Expérience généraleThe young lady who helped me at the counter did a very good job explaining everything to me...
Leonard BGood place to have confidence in renting.
peter cI prefered a 24/7 access, but its whats!
GILVICMAR G | Premières impressionsThe company we hired to help us unload they were very rude to. They would speak to us but not to them. We believe it was a racial issue; very discouraging. We were restricted on getting more than one box out at a time. We had two vehicles and wanted each one to tow so we had a leap frog situation going. We had to demand this and state this would take 2 days if we didn't and we would have to pay the movers another day. We were never told about no refunds on the monthly storage. We paid for 4 days of a month and Uhaul gets 27 days extra on the boxes. If we would've known this we would've gotten them emptied sooner. We ended up paying Uhaul $10 000 and you can't refund us $600; very disappointed. We have friends that are getting ready to move. I'll definitely warn them about our struggles.
Martin wThis location is the only location I plan to use. They are all nice and get me checked out and back in quickly.
Chris SStaff was always friendly and courteous. And had answers for why. All staff was wonder
Adam A | Expérience généraleI have stored my belongings at this location since 2015. Kelly and Frank have always been very helpful, friendly and just all around great people. They are a great asset to your company. I will definitely store here again if I have a need in the future.
BOBBIE K | Expérience généraleEveryone was awesome including the truck we have No complaints
Lashauntia YI had an excellent experience with this business! Location, cleanliness and staff were awesome!
NELSON P | Expérience généraleI’m satisfied whit this haines city location, thank you for your service.
Nelson VTry not look at me as though I’m about to rob the place when I walk in. It’s tough just being a black man sometimes.
Maurice GUhaul had roaches in the cabin. I reserved a storage unit that wasn't available and was told to come back to next day because ppl move in and out all the time. I didn't have time to go back to see if a unit was available. I had a turn in time for 5pm, but missed the time because I had to find a storage unit. Customer service was nice, truck rode well
monyet aVery friendly management and staff! Kept very clean! I would recommend this storage facility!
Colleen R | Expérience généraleThank you very much for ur services
luis aThis location has the Best staff. Always clean and great people
Jeffery CAll the staff were very friendly and knowledgeable Kelly and Nate were excellent.
Gerardo T | Expérience généraleI’d be nice if yall take cash , the lady at front said “we don’t have a cash box “ not sure what that meant but all businesses should take cash
Josue PThe price remains the same from quote to final booking!! Paid almost double compared price I was quoted..
David RNothing. Everybody was awesome. They made us feel like family. It was the best customer service we ever had in any of your service centers
claude GMegusto como metrato la sr.kelly me Tractor muivien y no se ablar mucho Ingles pero ella tuvo la pasiensia de escuchalme pues gracias Kelly teddy 120 %
jose VEverything was great
Daniel MSee above.
MARK Hs/o
JAMES PStaff was warm and friendly. Process was quick and smooth
Raphael SThe manager was incredible! He was patient and well informed. We have been dealing with Uhaul in Haines City, Fl rt 17 for 6 years and will continue, thanks to a well run business. Janis & Jonathan
JONATHAN C | Expérience généraleAbsolutely the best place to rent a storage space... staff is beyond amazing and helpful.
MARCOS M | Premières impressionsThis place is clean and has excellent service.
TOM M | Expérience généraleKelly and her team always helpful . Would recommend them Brian H
brian h | Expérience généraleI totally recommend this facility. Kelly always goes above and beyond with her customers!!
ELIZABETH C | Expérience généraleKelly was so helpful and kind, she walked us through everything and we were definitely clueless. She displayed patience and knowledge and I'm thankful for her help!
Ariel W | Online Move InAucun
Bianca D | Premières impressionsThis is an excellent place to use for your storage needs..
OPAL G | Expérience généraleMy experience with U hall from my move down to Florida from Wisconsin was great took care of all my needs !! And u hall storage Haines city (Kelly) Is a great manager!! You are very lucky to have her!! She has been great !! Awesome customer service and the facility is beautifully kept !! My storage shed was nice and very convenient!!
TAMMY B | Expérience généraleKelly was awesome in helping us with getting storage. Merci
robert m | Expérience généraleThank you for always being there when I had questions.
sharon s | Expérience généraleThe facility was excellent and the staff very efficient and helpful ! I would definitely recommend this facility to my friends.
Floyd D | Expérience généraleI used this storage facility for 8 years and Kelly and her staff have always been helpful and accommodating to me throughout the years. Their service exceeded my expectations and I'd recommend their facility to anyone I know.
ANTONIO O | Expérience généraleThe employees lie at arrive after request the free month they told us there no room available. And send me to lake wales and the employee the lake wales help me and told me there space in Haines city. He tranfer the call to customer service and then there room available. When return to store they are angry because I have a reservation. Not satisfied with this store. Respectfully Pedro Terron
Pedro T | Premières impressionsGreat service so far.
KUNTA B | Premières impressionsExtremely helpful and friendly staff!
Tinisha J | Expérience généraleLove the management team
Katasha F | Expérience généraleKelly is amazing, She took her time to explain The process in detail and with ease.
leonardo i | Expérience généraleGreat people in the office! Friendly and helpful!
robert c | Expérience généraleStaff was very helpful and very Professional….Easy to deal with.
stephen n | Premières impressionsAmazing service! We did get a rat in our unit that destroyed a mattress but things happen. The staff was wonderful though and we are very grateful for all the help!
Joshua M | Expérience généraleKelly and Frank are two amazing people who are so friendly, helpful and attentive to the customers. They kept the establishment cleaned, were always available to help and made the experience 100 times better.
melissa s | Expérience généraleAbsolutely fantastic place and people. Customer service at it's best. I highly recommend using the facility!
Marcos M | Expérience généraleVery pleased with the management and staff at this location! Ils ont été très serviables et amicaux. They double checked the size of unit we had chosen would be the right size for our stuff since I had reserved it over the phone. Would 100 % recommend this location for any uhaul needs!
Colleen R | Premières impressionsThe manager and staff were outstanding. The provided exceptional customer service!
Patrick C | Expérience généraleI want to make sure that Kelly gets recognized for the way she treated us when we came into your business, it had been a rough day and I guess she sensed that and she was so overly kind and considerate to me that it made me feel so much better because someone truly cared, you have an excellent employee at your 17/92 location, please give Kelly the reconition she deserves. Sincerely, Annette Baker
annette b | Expérience généraleKelly was great to deal with
TOM I | Expérience généraleHope our whole rental experience is as excellent as the first day. Impressed.
KRISTEN D | Premières impressionsThank you for providing a safe, clean environment for me to store my belongings. The staff is wonderful!
Susan B | Expérience généraleKelly was amazing and went above and beyond helping us.
Gary G | Premières impressionsKelly and Frank are the the best,Very accommodating and helpful.Highly recommend them if you need storage or rentals
Scott H | Expérience généraleI got charged full month for 1 day
Joel V | Expérience généraleAbove average Service, I will recommend you to anyone who asks about storage.
LINDA M | Premières impressionsI have no complaints whatsoever will rent again there if i had to.. I recommend this place especially for their respectful and positive attitude.
alexis o | Expérience généraleI've used many storage units over the years, and by far this is the best location I've had the pleasure of using, including other uhaul locations. The staff, Kelly and frank, have gone above and beyond in helping me with my storage needs. They always called me with changes in billing, changing unit locations to best suit my financial needs, and helped me with moving my things. They even came in to help me unlock my unit when I locked myself out. They helped me by working around my schedule, not theirs. They always treated me with kindness, and like I was the most important customer. I could go on and on. Please let them know how much I appreciated their service, and kindness. They truly have taken great care of me and my belongings since 2019.
Janell P | Expérience généraleThank you again Kelly for your help!!!
ANDRIS G | Online Move InKelly and Frank were very pleasant and they were always there to help you. We couldn't have had a better place for storage.
BOB & | Expérience généraleThe only problem that I have was the roaches took some of them back home with me
felix R | Expérience généraleFrank and Kelly went above and beyond to help me and I am forever grateful. I would recommend this location to everyone and anyone.
CRISTHIA R | Expérience généraleNever a problem here.
CHARLES S | Expérience généraleGreat and amazing personal.
Walter S | Expérience généraleFrank and Kelly are amazing. They went above and beyond to help me and I really appreciate them.
CRISTHIA R | Premières impressionsGreat friendly service! Would recommend!
David D | Expérience généraleFrank and Kelly are simply the best! What a tremendous resource they've been during my years of moving around the area! I used other sites in the area, this Uhaul location is by far and away the best.
Stephen D | Expérience généraleWorst company ever. I empty out my storage room at the end of the month and still got charged for the next month fee because I had automatic payment. I tried to get a refund from customer service but they freaking kept my money. Never again will do business with you people.
jose f | Expérience généraleFrank is extremely patient and helpful. He also did his best to help despite difficulties popping up during our set-up of the storage.
MATTHEW C | Premières impressionsFantastic service
chris g | Premières impressionsStephanie and Frank were outstanding in getting me in and settled into my unit.
Vinnie V | Premières impressionsExcelente, recomendable.
Juan D | Expérience généraleEveryone was very cordial. Will recommend to others.
James W | Expérience généraleFrank the Representative was extremely rude did not follow my reservation showed me the wrong storage unit just to get me to upgrade to a bigger one very dissatisfied
Anahi G | Premières impressionsBest storage facility ever! Safe, clean, easy access and reasonably priced. Kelly and her staff are outstanding. They were always helpful and made me feel like a valued customer
Michelle G | Expérience généraleExcellent service
Gloria M | Premières impressionsThe employe that works the front desk. I cant fully remember his name but he looks to be there all the time. He has help me so much and makes sure everyone is taken care of. I rented my truck and gotten my storage here. Love how everything is maintained and how the ethics here are very good. I usually do not write reviews it I had to for this guy he's top knotch .Thanks again.
Gregory B | Expérience généraleKelly was awesome
richard e | Expérience généraleGairy was extremely friendly and professional. Made the process easy and smooth. Je les recommanderais sans hésiter!
mustafa b | Premières impressionsWas disappointed that I didn’t get one free rent ,rent a truck in sc one way to Florida.
Michael L | Expérience généraleThe local staff was greatly helpful. However, there seems to be a disconnect between online and phone reservations going to the local facility. None of my 3 reservations made it to the local office. Corporate needs to look into this.
Suzanne W | Premières impressionstous
CARL M | Premières impressionsThey advertise one price and then by the time you’re already in there and how are your stuff in there than they go up on the prize like a big-time no I don’t think I would recommend it to anybody I’m sorry I’d be lying if I did and then I’ll top of that your key only works whenever it wants to work so you have to go back-and-forth from the front to the back to check in to check out and then sometimes it works and sometimes it on and then on top of that if you’ve already open the door one time then it’s hard to return to the carts because usually I won’t it won’t open again but anyways I’m glad I’m just done with that experience and I’ll never do it again
CARRIE C | Expérience généraleWhat a great place to rent and the staff was the greatest!!!
lisa o | Expérience généraleKelly and team were super helpful in a personal stressful situation. They made it all happen
mike h | Expérience généraleCan't tell you how much I truly appreciate this place. You always seem to find a way to make my experience extra special. Thank you for everything you guys do!!!
SAMUEL F | Premières impressionsLong time to ck in. more $ than expected. Then must buy insurance and there lock when I had 2 good locks.
Bob Z | Premières impressionsPrompt, courteous and professional servic when moving in. Far beyond my expectations I am impressed with the staff at the UHaul site
Michelle G | Premières impressionsFrom the minute I walked in the store Kelly made sure I was well taken care of. You never know what a person is going through and she put a smile on my face until the minute I left the store. Its because of her I had a great experience. Thank you so much kelly
Jaslynn s | Premières impressionsLady was ausome
richard e | Premières impressionsAlways had a great relationship with all the people that work there.
VIOLET M | Premières impressionsKelly and Frank were amazing! Friendly, knowledgeable and professional. Thank you so much for all your help.
JANE B | Expérience généraleYa boi Philly (John) was very helpful and deserves a raise....
SHANTU L | Premières impressionsKelly and Frank were always so helpful and friendly. The woman who cleaned the units was also an absolute joy! If I ever need storage again, this location would be our number one choice! Merci.
David B | Expérience généraleI had storage unit for approximately 2 yrs never had any problems. Associates were always polite and helpful with any need I needed. I highly recommend this facility for others needs also. Thank you for your services sincerely Thomas
thomas f | Expérience généraleBoth team members were extremely helpful and helped me resolve my issues with little notice. I thanked them personally and would definitely recommend the business to others
MALACHI M | Premières impressionsKelly, the manager, was absolutely perfect in every way! She had immediate answers to all our questions and really impressed us with her amazing customer service. She is incredible and you are so lucky to have her!
David B | Premières impressionsKelly Thanks for taking good care of my Motorcycle Was a pleasure to deal with you Wish you the best Take care Dominique
Dominique C | Expérience généraleDespite U-haul customer service making some mistakes in setting up my storage unit the manager of the facility was extremely helpful and resolved the issues well. The actual storage facility itself was very nice.
David J | Expérience généraleVery good people running this storage!
Jonathon C | Expérience généraleVery clean and I never worried about my stuff. The employees are awesome!
Robert B | Expérience généraleWe rented a climate controlled unit and it was easy to access, clean and had long bed platform trucks to use. I would recommend.
Kim & | Expérience généraleExcellent facility: clean, wide aisles, free dollies to use, easy access to the facility and from vehicle to storage room, friendly, helpful staff. Good job! Thank you.
Richard B | Expérience généraleKelly is the best!
Abdel M | Expérience généraleExcellent facility!! Clean, easy access. Moving is always a pain, but the staff and facilities here made it a much easier experience. Still a lot of work, but much easier. Wide hallways, dollies available for use, secure. Kelly and Frank are first rate. Very helpful, friendly. Would rate it "outstanding" if it were an option. This is a good place.
Richard B | Premières impressionsVery impressed on how easy it was to rent a trailer and then when returning, a 1-2-3 done. Renting a storage unit was very easy and Frank was an excellent staff and patient who answered a lot of questions on the phone and helped us get into a unit as fast as possible. Merci
francis m | Premières impressionsThe older gentleman I believe his name is Frank, in the end was the reason I didn't leave. The employee which I wont name. Didn't seem like he really knew what he was doing. I was interested in the 24 hour access that's advertised and I was told they don't do that there unless it's a unique situation. Near the end of my visit Frank told the guy "you're going to fast" bc he forgot to have me sign the contract. The response of the employee was "well I have things to do." I admit I got there a little late in the day. However, the directions I received from google sent me to a Mexican restaurant at first which is why i didn't arrive until 30 mins to close. In the end the employee seemed as if he'd be happier if I had just left but Frank is the reason I didn't.
Versie H | Premières impressionsAlways willing to go above and beyond regular duties.
DEBORAH P | Premières impressionsExcellent except she didnt clear us out when we took our things out. She took the card back from us but did not record that we were out of the unit . We do have a receipt from that day we took our stuff out though cause we rented a truck for our move out of the area for Jan 6th and have the receipt for it. We checked out of that unit the same day. Over all it was the cleanest and well kept place we have EVER used
Debra & | Expérience généraleHelpful and Friendly staff. Thanks for everything Frank.
PETER R | Premières impressionsThe employees were super friendly and helpful
Bruce H | Premières impressionsAbsolutely great people and facility!
MARY K | Premières impressionsKelly was awesome!!
eric d | Expérience généraleWith my constantly changing requirements, the entire staff, especially Kelly, made the entire process smooth and stress free. They provided quick and efficient assistance on any request I had. I highly recommend this facility if you are ever in need of storage.
James R | Expérience généraleAbove and beyond what I was expecting and truly exceptional customer service.
Robert B | Premières impressionsI don't know why the rates keep going up if everything is the same to me!!!!
Aljandro T | Premières impressionsThe customer service is was very professional. The men in the counter is really good and super professional
zulma m | Premières impressionsKatie and her entire staff have been professional, efficient, personable, and helpful. It has been a real pleasure to interact with them! If the price hadn't gotten so high, we would still be there.
CHRISTINE C | Expérience généraleWe were in a panic when we first got there regarding our movers. They were sympathetic to our situation. They made us feel so much more relaxed. They all had a good sense of humor and did a great job in helping every step of the way. Thank you so much everyone!!
Laura M | Expérience généraleFrank was so helpful in our time of need. In a time where kindness is hard to find. Thank you so much. This location is the best.
Patricia B | Expérience généraleUsed the units for about 4 years. downsized to 1 and then finally moved the rest to our home. Kelly Papadem was the BEST.
MARIE M | Expérience généraleThe representative at the front desk was very friendly and explained everything thoroughly.
Vishal R | Premières impressionsWas a customer for 10 years and never had a problem with the facility. Definitely will refer friends and others to your faculty.
SUSAN D | Expérience généraleEveryone was so very helpful. They listened to our concerns. Will Definately use them again for all our moving and storage needs.
Laura M | Premières impressionsvery friendly and helpful
Thomas F | Premières impressionsThe staff was always extremely helpful and friendly. I would recommend this Haines City U-Haul Storage facility.
Dawn L | Expérience généraleThe facility is always clean. The staff is courteous and helpful
Carl S | Expérience généraleStaff very friendly, always helpful, would recommend this location to anyone looking for a great place to store their extra stuff!
robert d | Expérience généraleClean Facility. Very friendly staff.
Lee C | Expérience généraleDon't like how they lie and charge so much.
Marilyn A | Expérience généraleFrom the moment I opened my storage unit in this location to the moment I closed it, everything was very pleasant, nice, and easy. Caitland is very helpful and so is everyone else. 100 % recommended.
Cristal M | Expérience généralewe We're 25 minutes late called to tell them that was ok. The gas was over full and they charged an extra dats rental. I believe I should be refunded that charge as it's ridiculous for pull in time
Melinda M | Premières impressionsGood staff, friendly, overall good service, I recommend them
Luz E | Expérience généraleThe staff were very friendly and supportive.
Lee M | Expérience généraleFacilities and staff were top notch. Will recommend to everyone in the area.
Charles B | Expérience généraleExcellent service à la clientèle
Iris R | Expérience généraleSmooth, quick process. Lady was very pleasant.
Tim D | Expérience généraleKaitlyn that helped us was awesome! Went above and beyond to make sure we got what we needed.
Dawn D | Premières impressionsWorkrs has very bad attitudes
James C | Expérience généraleHad the unit for 2+ years with no problems at all.
DARVEL H | Expérience généraleThank You Kelly for making our first experience of using a Storage place in Florida a Great one. Also a Thanks to all the others in the office that helped out in our time that we had our stuff stored
Kimberly C | Expérience généraleN/a
James D | Expérience généraleNo comment... Poor attitudes and horrible customer service skills
AMANDA M | Expérience généraleVery nice staff working there, friendly, polite and ready to assist.
Lillian R | Expérience généraleno comments
Desmond B | Expérience généraleMy UHAUL choice because the service by all staff members especially Kelly and Frank was exceptional. In a day where computers and robots are replacing the human touch the experience was refreshing.
SONJA E | Expérience généraleVery nice and helpful.
David B | Premières impressionsThe staff was very polite and professional every time I was there
randall h | Expérience généraleThe staff is over friendly they know what they doing they treat you like you're the only one there no matter how crowded they are I thank them or they courteous and place sincerely Jose
Jose S | Expérience généraleEverything went smoothly, my belongings arrived safely and on time. I would recommend using this service.
Rhonda B | Expérience généraleMuch better than the competitors
Luis F | Expérience généraleThank you for being an excellent co. to do business with..
Mary A | Expérience généraleThanks to all of you. We love Uhaul.
JESUS R | Expérience généraleBy far the friendliest people we've met are the own Kelly and her significant other that run the U-Haul. They went above and beyond what they had to and help but our minds to ease with any questions.
Ashley C | Premières impressionsThe man was mad he was there on his day off to do inventory, told us he didn't have 2 give us an inside room on promo, didn't offer a room big enough for our stuff. No manager callback from Uhaul.
Adam S | Premières impressionsProvided the service we needed in a timely manner.
Frederick R | Expérience généraleVery helpful and accommodating staff.
Cliff M | Premières impressionsGreat people
randall h | Premières impressionsVery kind and helpful in taking care of us. We made a very big move relocating our family. Thank you for all your kindness!
kris h | Premières impressionsExcellent
luis s | Expérience généraleGreat people
SCott H | Expérience généraleGreat friendly people, very convenient
Gene S | Expérience généraleSo far excellent service. Thank you!!!!!
Pamela o | Premières impressionsGood experience
WILLIAM J | Expérience généraleWas fine
jay/pamela / | Premières impressionsGreat communications
herb h | Expérience généralePersonnel amical
gary l | Expérience généralePleasant and efficient CSR.
Edna M | RéservationRecomiendo q usen uhaul,mi experiencia fue exelente. Kelly la gerente del uhaul de haines city puso de su empeño para q todo saliera muy bien. Y los precios son bien bajos. Gracias kelly!
keila g | Expérience généraleA reservation made months beforehand was not easily accessed. Caused unnecessary anxiety and frustration for both me and employee trying to assist me. Not sure if it was a fault of system or employee.
Randy W | RéservationWell a facility can appear top of the line it is the people that work there that make the difference to the customer. U-Haul Haines city Florida in their staff are the best of the best.
mike s | Expérience généraleGood service
MADELINE r | Expérience généraleAfter paying early, I received an e-mail stating I was overdue and a late fee applied. I went and showed receipt. 2 days later their lock was on unit and I could not get in. Found another place!
janie h | Expérience généraleI have been billed for a month that hasnt even happened. Person at 800 number said one thing and when I went it was another. I am not paying what I've been billed. Very sad, customer service sucks
Christine l | Expérience généraleExperience was made painless by personnel. Merci
Donna J | RéservationFriendly and helpful. Nice facility.
Gregory W | Expérience généraleThey are always friendly and take care of their customers
RAYANNE R | Expérience généraleVery friendly and convenient
DONNA M | Expérience généraleEveryone at the office was very helpful and professional. They went above an beyond with their exceptional service. A BIG kudos to them. It was a pleasure making busy with U-Haul.
Italia G | RéservationThe employee's at this location are awesome,
PEGGY S | Expérience généraleThese comments are for uhaul in general, not Haines City. I do not like the fact you do not have partial month options. I needed space for 5 weeks, but still ended up paying for two months.
Michael Y | Expérience généraleVery polite and helpful. Storage units were very clean
CHRIS L | RéservationKelly and Frank were great to work with. Very pleasant and efficient. They made the experience quick and easy and hassle free. Would definitely recommend or use their services again in the future.
Heidi K | Expérience généraleI had a U-Box delivered there from out of state, and a local delivery company brought it to our house and managed the unloading and returned the box to Haines City. The process worked great for me.
ROBIN R | Expérience généraleThe staff were VERY helpful in every way when I had to pick up my Inbox that had traveled 2000 miles across the country. The Inbox method for moving worked with the great help I received on both ends
Loretta W | Expérience généraleVery helpful staff
Lisa A | Expérience généraleThanks to Kelly and Dean for their help!
Alexandra G | Expérience généraleThe delivery women was great and she was really fast
ANGELA M | Expérience généraleYou should make it so you can have two access cards to open gates per customer. We weren't always together so the other one could not access gate
jody c | Expérience généraleGreat location and great staff.
Ellen J | Expérience généraleExcellent
Kevin B | Expérience généraleeveryone was so help full. overall great experience
maria d | Expérience généraleThe staf were very accomodating, which allowed us to expedite our move. My kudos to the staff, I will recommend U-Haul, and specifically this office to friends and family.
Jack h | Expérience généraleNot a single issue
John a | Expérience généralepricy but very secure and clean
Charles H | Expérience généraleAll good
george g | Expérience généralei was very impressed with staff and facility .
kevin m | Expérience générale