Customer Reviews for U-Haul Moving & Storage of Haines City

1259 évaluations

3307 US Hwy 17-92 W   Haines City, FL 33844

(863) 588-0707

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(863) 588-0707

3307 US Hwy 17-92 W
Haines City, FL 33844

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johan N.  |  Expérience générale 
Évaluation :
5

Kelly, the manager, was absolutely perfect in every way! She had immediate answers to all our questions and really impressed us with her amazing customer service. She is incredible and you are so lucky to have her!

David B.  |  Premières impressions 
Évaluation :
5

Kelly Thanks for taking good care of my Motorcycle Was a pleasure to deal with you Wish you the best Take care Dominique

Dominique C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted B. 
Évaluation :
5

Kelly and John were a huge help

Michael H. 
Évaluation :
3

Was closed for lunch at 1:15 in afternoon. Had to wait 40 minutes until 2PM to complete pickup. No notice of lunch closure provided

Brad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cludina S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald L.  |  Expérience générale 
Évaluation :
4

Kelly was great. Super glad she was there to make the process smooth and easy.

Nathaniel E. 
Évaluation :
5

Despite U-haul customer service making some mistakes in setting up my storage unit the manager of the facility was extremely helpful and resolved the issues well. The actual storage facility itself was very nice.

David J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margarita M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge F. 
Évaluation :
3

The manager inside was great! She was super nice and helpful. The man hooking up the trailers not so much(John). He had an attitude, and seemed extremely lazy. When asked what time the MANAGER asked us to bring the trailer back, which was around 4:30-4:40pm, he said “well we close at 5:00pm, can you have it back before then”. Very rude. Five stars for the woman taking care of everyone inside and the location was clean, followed Covid guidelines well, but zero stars for the man hooking everyone's trailers up.

Chase A. 
Évaluation :
5

No improvement needed both of the workers at this Haines location were amazing. All staff should be like them!!!!

MICHELLE J. 
Évaluation :
5

Excelente services .

Jorge P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Waly C. 
Évaluation :
1

I was charged a higher final delivery fee than what was quoted.

Lisa S. 
Évaluation :
5

Great service

Bernard I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger H. 
Évaluation :
5

Very good people running this storage!

Jonathon C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa B.  |  Expérience générale 
Évaluation :
5

The customer service was exceptional. The truck was clean and ready when we got there. Highly recommend

Bradly F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL F. 
Évaluation :
4

Just check lighting while still connected to tow vehicle to make sure lights are operable for next renter.

Jeffrey L. 
Évaluation :
5

Great experience.

Robert K. 
Évaluation :
4

I drove to three different locations before ending up at the right one ! not the address that I put in only acct. otherwise the final location was good

Ryan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jean Francesse S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sharon B. 
Évaluation :
5

Very clean and I never worried about my stuff. The employees are awesome!

Robert B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy V. 
Évaluation :
4

We rented a climate controlled unit and it was easy to access, clean and had long bed platform trucks to use. I would recommend.

Kim & Glenn D.  |  Expérience générale 
Évaluation :
4

Our cargo van smelled very strongly of cigarettes & weed. It was horrible!

Bruce P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge P. 
Évaluation :
5

Great job overall. We had a little problem but the staff corrected it promptly and efficiently at the Haines City location

Sheryl W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry A. 
Évaluation :
5

I had a great experience here, very kind , knowledgeable and professional. Highly recommended to my friends and family, just a great place.

Samuel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsey or Casey M.  |  Expérience générale 
Évaluation :
5

Excellent facility: clean, wide aisles, free dollies to use, easy access to the facility and from vehicle to storage room, friendly, helpful staff. Good job! Thank you.

Richard B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maryland b.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Gleny M. 
Évaluation :
1

They told me drop off was different location they new the exact address I was going and didn't put correct mileage so now I am stuck paying for 200 for a move

William L. 
Évaluation :
5

Kelly is the best!

Abdel M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

todd r.  |  Expérience générale 
Évaluation :
5

This is the second time I have used your 3307 US Hwy 17-92 and have always been given the best service. I wish more companies had an employee like Kelly, she is great.

John B. 
Évaluation :
5

Customer service was great! Everyone was super friendly and willing to help with any question I had. Would recommend and will return if the need arises.

Mario A. 
Évaluation :
5

Best customer service I've had in years!! So impressed with every aspect of doing business with this location. I have rented 3 times from u-haul in the last 15 months & was ready to use a different company but now I found a location I love. Please don't change anything. I need to rent 2 more times soon & will only use this location.

Robert H. 
Évaluation :
5

Excellent facility!! Clean, easy access. Moving is always a pain, but the staff and facilities here made it a much easier experience. Still a lot of work, but much easier. Wide hallways, dollies available for use, secure. Kelly and Frank are first rate. Very helpful, friendly. Would rate it "outstanding" if it were an option. This is a good place.

Richard B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dolony E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike T.  |  Premières impressions 
Évaluation :
5

Very friendly service

Belinda S. 
Évaluation :
5

Which everyone can be like Frank he was so helpful thanks Frank

Lalita J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

garry earl G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry A. 
Évaluation :
5

Made the move a lot simpler

Roberta R. 
Évaluation :
5

I was very satisfied with the service I got from John

Rachel K. 
Évaluation :
4

Overall everything Ok, However the man at the desk who processed this was VERY rude, tried being overbearing in the picking up & dropping off & we expressed that it was not appreciated!!!

Vicente Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maryam R.  |  Expérience générale 
Évaluation :
5

Very impressed on how easy it was to rent a trailer and then when returning, a 1-2-3 done. Renting a storage unit was very easy and Frank was an excellent staff and patient who answered a lot of questions on the phone and helped us get into a unit as fast as possible. Merci

francis m.  |  Premières impressions 
Évaluation :
5

Awesome people

Gilbert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Emond D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan F. 
Évaluation :
5

Kelly and Frank were terrific. Frank went so far as to bring the truck to this location so we wouldn't have to travel to pick it up. They are an asset to your organization. The customer service they both showed was Friendly and Helpful. Something you don't always get now a days.

John B. 
Évaluation :
1

The older gentleman I believe his name is Frank, in the end was the reason I didn't leave. The employee which I wont name. Didn't seem like he really knew what he was doing. I was interested in the 24 hour access that's advertised and I was told they don't do that there unless it's a unique situation. Near the end of my visit Frank told the guy "you're going to fast" bc he forgot to have me sign the contract. The response of the employee was "well I have things to do." I admit I got there a little late in the day. However, the directions I received from google sent me to a Mexican restaurant at first which is why i didn't arrive until 30 mins to close. In the end the employee seemed as if he'd be happier if I had just left but Frank is the reason I didn't.

Versie H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry S. 
Évaluation :
5

Better directions on finding the identification number on the vehicle, I.e. this is your key and ID number for the vehicle, you'll find the ID # on the top of the vehicle by the lift gate.” Just because it took us a little bit to find the ID #. Otherwise wonderful service and people.

Alexandria R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryce B. 
Évaluation :
5

Always willing to go above and beyond regular duties.

DEBORAH P.  |  Premières impressions 
Évaluation :
5

It was an overall easy process with very good customer support.

Alejandra C. 
Évaluation :
5

Great costumer service

Jorge R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD G M. 
Évaluation :
5

Lower the mileage rate and get more promo discounts. I paid more in mileage than the rent itself

Carlos M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger O. 
Évaluation :
5

Excellent except she didnt clear us out when we took our things out. She took the card back from us but did not record that we were out of the unit . We do have a receipt from that day we took our stuff out though cause we rented a truck for our move out of the area for Jan 6th and have the receipt for it. We checked out of that unit the same day. Over all it was the cleanest and well kept place we have EVER used

Debra & Eugene G.  |  Expérience générale 
Évaluation :
5

Frank is the BEST!!!

Michael B. 
Évaluation :
5

Helpful and Friendly staff. Thanks for everything Frank.

PETER R.  |  Premières impressions 
Évaluation :
5

I had an amazing experience all due to Frank and John both worked as a team to get me all set-up with all my Uhaul needs. Frank was extremely polite and professional and John took care of all my paperwork !! Thank you both for making my experience extremely positively remarkable !!

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

The employees were super friendly and helpful

Bruce H.  |  Premières impressions 
Évaluation :
4

Only one matter,to make a reservation by phone its a nightmare 0ver 30 minutes waiting no body pick up the phone ,only early in the morning I was able to to reserve by phone . By that time not able to complete reservation by the internet.

Ricardo D. 
Évaluation :
5

Willis Anderson is top notch. His customer service skills are above expectations and with a line of people waiting he managed to keep us entertained while meeting all our needs. Great employee. Knows the business and knows the customers. Great Job Willis.

Jolee S. 
Évaluation :
5

Absolutely great people and facility!

MARY KAY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zulma m.  |  Expérience générale 
Évaluation :
5

Nothing. Everything great. Kelly was awesome. And young man that signed me in was too

JEFFERY M. 
Évaluation :
5

Great service!

Jill F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERTO S. 
Évaluation :
5

Everyone was helpful and polite.

Lloyd N. 
Évaluation :
5

Easy transaction, great customer service!

Jared B. 
Évaluation :
5

Kelly was awesome!!

eric d.  |  Expérience générale 
Évaluation :
3

A little better and friendlier customer service needed. When your associate sounds upset at the customer after possibly a misunderstanding relating to contact info, even after I made them aware of their sounding upset towards me for no reason. Finally your associate calms down and the transaction was done in a more sensitive and kinder way. No need to sound aggressive on the phone especially when I the customer had no idea what was going on. Maybe listen and approach lighter next time.

Emma H. 
Évaluation :
5

With my constantly changing requirements, the entire staff, especially Kelly, made the entire process smooth and stress free. They provided quick and efficient assistance on any request I had. I highly recommend this facility if you are ever in need of storage.

James R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara H. 
Évaluation :
5

The staff was excellent, accommodating my constantly changing requirements, offering assistance every step of the way, with my storage unit and the vehicle. The equipment was clean, but after 1200+ miles, it became obvious, the truck I had needed some serious maintenance from the engine to the steering and suspension.

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas V. 
Évaluation :
5

Above and beyond what I was expecting and truly exceptional customer service.

Robert B.  |  Premières impressions 
Évaluation :
5

Always receive excellent service at this location. Very helpful and will do what's needed to make a rental as easy as possible. Highly recommended this dealership...!

RONALD A. 
Évaluation :
5

My ONLY teeny, tiny complaint is that the return site wouldn't pick up our location, so we weren't able to complete the return on there. Otherwise, everything was great! The gentleman that was there at pick up was slammed with a bunch of people at once, but he was still extremely friendly and efficient. I would definitely rent here again!

Breanna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
4

Excellent service à la clientèle

India H. 
Évaluation :
5

Excellent customer service and friendly staff

LEONARDO M. 
Évaluation :
3

I don't know why the rates keep going up if everything is the same to me!!!!

Aljandro T.  |  Premières impressions 
Évaluation :
1

This ubox i did not even order and was charged for and it was corrected, but this should not even happen in the first place.

Quynh Tram V. 
Évaluation :
5

Ace was very helpful. He provided knowledge about the truck and helped us to pick the right size. He met us at the door when we returned and was very polite. I will be dealing with Ace in the future for sure.

Carl B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leopoldo D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P.  |  Expérience générale 
Évaluation :
5

Excellent experience. We had complete confidence in Paul and his team. Helpful in every part our move of 7 U-Boxes from Florida to West Virginia. They really need a bigger facility!

Mary S. 
Évaluation :
5

I have been a customer of this UHaul location for over a year. The staff is the best. Kelly, the manager, is great and the staff she employs is wonderful. They are always so friendly and I always feel like Norm from Cheers when I have to go into the office. The customer service is one of the best I have ever encountered. Each time I have had to rent a vehicle, it's been an easy process and the vehicle has been spotless. I have recommended this location to several of my friends for their moving needs. Thanks guys, for making my time at your location a no worry and hassle free experience. You're the best!!

Natalie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina M. 
Évaluation :
5

The attendant at pick up was extremely helpful and answered all my questions.

Jonathan C. 
Évaluation :
5

everything was great employees were very courteous and knowledgeable

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caren W. 
Évaluation :
5

The customer service is was very professional. The men in the counter is really good and super professional

zulma m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel A. 
Évaluation :
2

Staff was great and vehicle was excellent however self check in on cell phone for rental was a fucking joke and waste if time... Would never do it again.

Nate E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esteban O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sonia M.  |  Expérience générale 
Évaluation :
5

This staff are great, very knowledgeable and friendly. Great experience, no complaints at all!

DANIEL R. 
Évaluation :
5

Katie and her entire staff have been professional, efficient, personable, and helpful. It has been a real pleasure to interact with them! If the price hadn't gotten so high, we would still be there.

CHRISTINE C.  |  Expérience générale 
Évaluation :
5

We were in a panic when we first got there regarding our movers. They were sympathetic to our situation. They made us feel so much more relaxed. They all had a good sense of humor and did a great job in helping every step of the way. Thank you so much everyone!!

Laura M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
5

Frank was so helpful in our time of need. In a time where kindness is hard to find. Thank you so much. This location is the best.

Patricia B.  |  Expérience générale 
Évaluation :
5

The guy who help was very helpful and informative i was happy ..

Israel A. 
Évaluation :
5

Used the units for about 4 years. downsized to 1 and then finally moved the rest to our home. Kelly Papadem was the BEST.

MARIE M.  |  Expérience générale 
Évaluation :
5

Everyone was great on time did everything promised Highly recommend

robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE H.  |  Expérience générale 
Évaluation :
5

The agents (and I mean both of them) were extremely friendly, accommodating and pure awesome. With challenging ways of operating, they handle it perfectly.

Gilbert R. 
Évaluation :
1

There were ROACHES in the box and now our stuff is INFESTED WITH ROACHES so we will NEVER use this service ever again. Created more PROBLEMS THAN SOLVED.

Denise M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S.  |  Expérience générale 
Évaluation :
5

Incredible every time with Frank and Kelly. Would use no one else..

Gary M. 
Évaluation :
5

I have rented several trailers from this location and will not use any other location if I don't have to. By far the best experience each and every time. Staff is always friendly and and helpful. They are thorough and accurate and offer a quick and easy pick up and drop off.

Jason H. 
Évaluation :
5

Owner was very helpful with planning a future move

James W. 
Évaluation :
5

Thanks again

steve M. 
Évaluation :
5

The representative at the front desk was very friendly and explained everything thoroughly.

Susan R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Didier A.  |  Premières impressions 
Évaluation :
5

Was a customer for 10 years and never had a problem with the facility. Definitely will refer friends and others to your faculty.

SUSAN D.  |  Expérience générale 
Évaluation :
5

Everyone was so very helpful. They listened to our concerns. Will Definately use them again for all our moving and storage needs.

Laura M.  |  Premières impressions 
Évaluation :
5

very friendly and helpful

Thomas F.  |  Premières impressions 
Évaluation :
5

The staff was always extremely helpful and friendly. I would recommend this Haines City U-Haul Storage facility.

Dawn L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raymond c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erick G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gail s.  |  Premières impressions 
Évaluation :
5

The facility is always clean. The staff is courteous and helpful

Carl S.  |  Expérience générale 
Évaluation :
5

Staff very friendly, always helpful, would recommend this location to anyone looking for a great place to store their extra stuff!

robert d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edison F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juana R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B.  |  Expérience générale 
Évaluation :
5

Clean Facility. Very friendly staff.

Lee C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James or Margaret J.  |  Expérience générale 
Évaluation :
1

Don't like how they lie and charge so much.

Marilyn Annette D.  |  Expérience générale 
Évaluation :
5

From the moment I opened my storage unit in this location to the moment I closed it, everything was very pleasant, nice, and easy. Caitland is very helpful and so is everyone else. 100 % recommended.

Cristal M. G.  |  Expérience générale 
Évaluation :
2

we We're 25 minutes late called to tell them that was ok. The gas was over full and they charged an extra dats rental. I believe I should be refunded that charge as it's ridiculous for pull in time

Melinda M.  |  Premières impressions 
Évaluation :
5

Good staff, friendly, overall good service, I recommend them

Luz E F.  |  Expérience générale 
Évaluation :
5

The staff were very friendly and supportive.

Lee M.  |  Expérience générale 
Évaluation :
5

Facilities and staff were top notch. Will recommend to everyone in the area.

Charles B.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Iris R.  |  Expérience générale 
Évaluation :
4

Smooth, quick process. Lady was very pleasant.

Tim D.  |  Expérience générale 
Évaluation :
5

Kaitlyn that helped us was awesome! Went above and beyond to make sure we got what we needed.

Dawn D.  |  Premières impressions 
Évaluation :
1

Workrs has very bad attitudes

James C.  |  Expérience générale 
Évaluation :
5

Had the unit for 2+ years with no problems at all.

DARVEL H.  |  Expérience générale 
Évaluation :
5

Thank You Kelly for making our first experience of using a Storage place in Florida a Great one. Also a Thanks to all the others in the office that helped out in our time that we had our stuff stored

Kimberly C.  |  Expérience générale 
Évaluation :
4

N/a

James D.  |  Expérience générale 
Évaluation :
1

No comment... Poor attitudes and horrible customer service skills

AMANDA M.  |  Expérience générale 
Évaluation :
5

Very nice staff working there, friendly, polite and ready to assist.

Lillian R.  |  Expérience générale 
Évaluation :
4

no comments

Desmond B.  |  Expérience générale 
Évaluation :
5

My UHAUL choice because the service by all staff members especially Kelly and Frank was exceptional. In a day where computers and robots are replacing the human touch the experience was refreshing.

SONJA E.  |  Expérience générale 
Évaluation :
5

Very nice and helpful.

David B.  |  Premières impressions 
Évaluation :
5

The staff was very polite and professional every time I was there

randall h.  |  Expérience générale 
Évaluation :
5

The staff is over friendly they know what they doing they treat you like you're the only one there no matter how crowded they are I thank them or they courteous and place sincerely Jose

Jose S.  |  Expérience générale 
Évaluation :
5

Everything went smoothly, my belongings arrived safely and on time. I would recommend using this service.

Rhonda B.  |  Expérience générale 
Évaluation :
5

Much better than the competitors

Luis F.  |  Expérience générale 
Évaluation :
5

Thank you for being an excellent co. to do business with..

Mary Ann G.  |  Expérience générale 
Évaluation :
5

Thanks to all of you. We love Uhaul.

JESUS R.  |  Expérience générale 
Évaluation :
5

By far the friendliest people we've met are the own Kelly and her significant other that run the U-Haul. They went above and beyond what they had to and help but our minds to ease with any questions.

Ashley C.  |  Premières impressions 
Évaluation :
1

The man was mad he was there on his day off to do inventory, told us he didn't have 2 give us an inside room on promo, didn't offer a room big enough for our stuff. No manager callback from Uhaul.

Adam S.  |  Premières impressions 
Évaluation :
4

Provided the service we needed in a timely manner.

Frederick R.  |  Expérience générale 
Évaluation :
4

Very helpful and accommodating staff.

Cliff M.  |  Premières impressions 
Évaluation :
5

Great people

randall h.  |  Premières impressions 
Évaluation :
5

Very kind and helpful in taking care of us. We made a very big move relocating our family. Thank you for all your kindness! 

kris h.  |  Premières impressions 
Évaluation :
5

Excellent

luis s.  |  Expérience générale 
Évaluation :
5

Great people

SCott H.  |  Expérience générale 
Évaluation :
5

Great friendly people, very convenient

Gene S.  |  Expérience générale 
Évaluation :
5

So far excellent service. Thank you!!!!!

Pamela or david j.  |  Premières impressions 
Évaluation :
5

Good experience

WILLIAM J.  |  Expérience générale 
Évaluation :
4

Was fine

jay/pamela /.  |  Premières impressions 
Évaluation :
4

Great communications

herb h.  |  Expérience générale 
Évaluation :
5

Personnel amical

gary l.  |  Expérience générale 
Évaluation :
4

Pleasant and efficient CSR.

Edna M.  |  Réservation 
Évaluation :
5

Recomiendo q usen uhaul,mi experiencia fue exelente. Kelly la gerente del uhaul de haines city puso de su empeño para q todo saliera muy bien. Y los precios son bien bajos. Gracias kelly!

keila g.  |  Expérience générale 
Évaluation :
1

A reservation made months beforehand was not easily accessed. Caused unnecessary anxiety and frustration for both me and employee trying to assist me. Not sure if it was a fault of system or employee.

Randy W.  |  Réservation 
Évaluation :
5

Well a facility can appear top of the line it is the people that work there that make the difference to the customer. U-Haul Haines city Florida in their staff are the best of the best.

mike s.  |  Expérience générale 
Évaluation :
5

Good service

MADELINE r.  |  Expérience générale 
Évaluation :
1

After paying early, I received an e-mail stating I was overdue and a late fee applied. I went and showed receipt. 2 days later their lock was on unit and I could not get in. Found another place!

janie h.  |  Expérience générale 
Évaluation :
1

I have been billed for a month that hasnt even happened. Person at 800 number said one thing and when I went it was another. I am not paying what I've been billed. Very sad, customer service sucks

Christine l.  |  Expérience générale 
Évaluation :
4

Experience was made painless by personnel. Merci

Donna J S.  |  Réservation 
Évaluation :
4

Friendly and helpful. Nice facility.

Gregory W.  |  Expérience générale 
Évaluation :
5

They are always friendly and take care of their customers

RAYANNE R.  |  Expérience générale 
Évaluation :
5

Very friendly and convenient

DONNA M.  |  Expérience générale 
Évaluation :
5

Everyone at the office was very helpful and professional. They went above an beyond with their exceptional service. A BIG kudos to them. It was a pleasure making busy with U-Haul.

Italia G.  |  Réservation 
Évaluation :
5

The employee's at this location are awesome,

PEGGY S.  |  Expérience générale 
Évaluation :
5

These comments are for uhaul in general, not Haines City. I do not like the fact you do not have partial month options. I needed space for 5 weeks, but still ended up paying for two months.

Michael Y.  |  Expérience générale 
Évaluation :
5

Very polite and helpful. Storage units were very clean

CHRIS L.  |  Réservation 
Évaluation :
5

Kelly and Frank were great to work with. Very pleasant and efficient. They made the experience quick and easy and hassle free. Would definitely recommend or use their services again in the future.

heidi k.  |  Expérience générale 
Évaluation :
5

I had a U-Box delivered there from out of state, and a local delivery company brought it to our house and managed the unloading and returned the box to Haines City. The process worked great for me.

ROBIN R.  |  Expérience générale 
Évaluation :
5

The staff were VERY helpful in every way when I had to pick up my Inbox that had traveled 2000 miles across the country. The Inbox method for moving worked with the great help I received on both ends

Loretta W.  |  Expérience générale 
Évaluation :
4

Very helpful staff

Lisa A.  |  Expérience générale 
Évaluation :
5

Thanks to Kelly and Dean for their help!

Alexandra G.  |  Expérience générale 
Évaluation :
5

The delivery women was great and she was really fast

ANGELA M.  |  Expérience générale 
Évaluation :
4

You should make it so you can have two access cards to open gates per customer. We weren't always together so the other one could not access gate

jody c.  |  Expérience générale 
Évaluation :
5

Great location and great staff.

Ellen J.  |  Expérience générale 
Évaluation :
5

Excellent

Kevin B.  |  Expérience générale 
Évaluation :
5

everyone was so help full. overall great experience

maria d.  |  Expérience générale 
Évaluation :
5

The staf were very accomodating, which allowed us to expedite our move. My kudos to the staff, I will recommend U-Haul, and specifically this office to friends and family.

Jack h.  |  Expérience générale 
Évaluation :
5

Not a single issue

John and Rosemary F.  |  Expérience générale 
Évaluation :
5

pricy but very secure and clean

Charles H.  |  Expérience générale 
Évaluation :
5

All good

george g.  |  Expérience générale 
Évaluation :
5

i was very impressed with staff and facility .

kevin m.  |  Expérience générale 
Non reviews have been submitted for this location.

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