Évaluations des clients U-Haul Moving & Storage of Haltom City E

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Haltom City E

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steve M. le

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Le client n'a pas laissé de commentaire.

Crystal W. le

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I rented a tow dolly that was connected at the U-Haul location but they neglected to inform me that the type o tow dolly should not be “backed up” with. It took my about 30 minutes to back out of my driveway. The wheels on my car were turned so I stopped by the office again and was then told about not backing up the trailer. I wish that information had been shared initially.

Eric S. le

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Le client n'a pas laissé de commentaire.

Charles S. le

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Le client n'a pas laissé de commentaire.

Kevan S. le

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Make sure the AC is working, especially in Texas.

Herbert K. le

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Not a thing

Stevon J. le

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Le client n'a pas laissé de commentaire.

Steven H. le

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Le client n'a pas laissé de commentaire.

Roman B. le

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Le client n'a pas laissé de commentaire.

Dorothy W. le

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Le client n'a pas laissé de commentaire.

Leslee H. le

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After returning the truck we where charged for fuel even though I was told we didn’t need to return it more then 1/4 of a tank. Was charged for it. After calling and showing that I was not to be charged, I was refunded. Then weeks later my card was charged 157.50. They said we will be refunded but hasn’t showed yet. I am very frustrated. Also there should be NO reason for y’all to still have my card info on file. We have used U-Haul many time and this experience has been the worse. The truck was awful to drive, and being charged twice for something that I should not have been charged for is rediculous.

David C. le

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Fast checkin and checkout. Great equipment and great prices. See you next time.

Eileen V. le

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Great experience - they had the trailer I needed even with little notice, handled hooking it up and unhooking, and made it easy to understand the cost.

Eva W. le

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No manager on site. Store busy. They don't find my orginal truck. And i was there and hour. Want return or recommend. They use bad language with the customers

Charlotte L. le

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Online check in is easy

Chandra S. le

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Very expensive compared to other rental company

Tia Y. le

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It took me an hour and a half to get the reservation I had done over the phone. The person on the phone booked the truck for the wrong location. Once at the location, I had to get three different trucks because of mistakes by employees. Then they charged me twice.

Timothy D. le

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Le client n'a pas laissé de commentaire.

Jennifer G. le

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Went great. Zero wait time and the customer service guy was very friendly and did all the work of unhooking and moving the trailer.

Brittany H. le

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Jennifer was the best UHAUL employee we have ever dealt with. We will definitely use this place again!

lUC H. le

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Very good service level and customer experience!! Thumbs up to the team there!!

John G. le

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Le client n'a pas laissé de commentaire.

Chris S. le

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Le client n'a pas laissé de commentaire.

Denis C. le

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Website is confusing.

KNOX M. le

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Jennifer Bramhall was my CSR and she lit up the room with her enthusiasm and personality. She helped me get into my storage as a first time customer and explained everything very clearly. I will definitely be back to work with her again!

Douglas A. le

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Le client n'a pas laissé de commentaire.

Robert F. le

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Always a pleasure. Professional friendly staff and always helpful.

Undria H. le

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Jennifer and her team are amazing! They are so helpful, friendly and informative with everyone who walks thru the door. I love the neighborhood feel atmosphere. They make you feel very at home and like you are a neighbor/friend, not a number or random stranger. This is the only place I'll ever rent from.

Sean G. le

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Took forever to check in. Reservations and pay ment were done on advance. Computer system was slow and people had to wait in line for hours. Frustrating and Uhaul will not address this problem. Need to find alternate rental place. Complaints will be disregarded. Uhaul attitude of don't care nothi g can be done about it. All customer not just me were furious. Again complaints will be dismissed.

Isaias S. le

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Staff was extremely nice and accommodating

Kreig H. le

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Le client n'a pas laissé de commentaire.

Stephen H. le

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Le client n'a pas laissé de commentaire.

Gary J. le

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Took over an hour to rent a truck due to computer problems. Exterior of truck was not clean. One customer service person told me the CDW was mandatory

Rony H. le

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Le client n'a pas laissé de commentaire.

Edwin S. le

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Le client n'a pas laissé de commentaire.

Gunther R. le

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Le client n'a pas laissé de commentaire.

juanna D. le

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When I purchased a storage the first one they took me to was full of roaches and I was stuck with an outside storage or forced to drive to another location

KAREN S. le

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Very highly recommended to family and friends.

Mario A. le

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The gates were broken for periods of time. The area for parking was never cleaned.

charles f. le

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Great facility!

Jim B. le

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The entire staff has been more than excellent regarding supporting me and my family in temporary storage. They have been most courteous and most helpful to any and all of my problems thank you

Albert R. le

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The staff is really friendly and helpful

Chester M. le

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The manager Jenifer was VERY helpful and VERY VERY nice!!!!!

STEPHEN H. le

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Every employee was very friendly and helpful. They were eager to help me with anything I needed. I didn't have to wait long to be taken care of. My every question was answered. They were very professi

charles f. le

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Everyone was very helpful. They took the time to help pick out my unit and make sure I was settled.

Faith J. le

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Temp control was still a little to warm. Tape on boxes hard rolled themselves up. Would appreciate a refund on some of the days I paid for and did not use. You were notified 3 weeks ahead it would be.

Dianna F H. le

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The place was clean and all the employees were exceptional a nice

alfonso p. le

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I like it.

Wendy C. le

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David B. Was Very helpful.

Leah U. le

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Jennifer and her entire team are phenomenal. She leads a group who treats their customers with compassion and courtesy, and they keep the facility amazingly clean. I never worry about my belongings!

Ray T. le

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Staff was helpful but not so friendly. I don’t expect a lottery attitude but a little more enthusiasm goes a long way

Paul E. le

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Increasing the rent is just poor business....

Bill A. le

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Very very good

Charles A. le

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Place was great, fare rates and very clean Storages

Cheryl B. le

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They were friendly and helpful

Yobany R. le

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Jennifer the manager was always very helpfull and kind every time I had a question. Every time I walked in the store she was either teaching a new employee or helping someone with teir questions.

Timothy L. le

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Very satisfied with everything

Christine W. le

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None

Jennifer H. le

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Excellent service and excellent service from contractors that you partner with.

Cheryl B. le

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They were very nice and helpful

Jorge R. le

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Great experience

DEHNA S. le

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My home has resided at this U-Haul facility for 15 years. Due to the recent purchase of a new storage facility (my new house), I had to leave this secure, clean facility with kind, helpful people.

Nicole N. le

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The staff was helpful and had me on my way quickly.

Manuel R. le

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Friendly staff. Check in & return of vehicle was seamless.

matthew h. le

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I don't appreciate the fact that y'all charge me after I already moved out and y'all still haven't reimburse me $137.90

George H. le

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excellent to work with, friendly, efficient, very good experience,

Nancy V. le

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Had a storage building with them for several years with no issues.

Gary P. le

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I was treated very well. I appreciate the great customer service.

kato h. le

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Thank you so much for your outstanding service and for making sure my stuff is secured.

PATRICIA G. le

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The building was always clean and I never saw any bugs.

Oscar S. le

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The entire process, from renting to return was flawless and professional

Gerald H. le

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Staff was very nice and friendly. All of my needs and concerns were handled in a timely manner

beth g. le

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The only reason you didn't earn 5 stars is because I am still being billed even though I have already moved out. I called but store manager hasn't notified me that the issue is corrected.

Wanda N. le

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None

James B. le

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Would recommend.

EMILITA M. le

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Although they were very busy, everyone did a great job accommodating my needs as I moved out of my unit.

Christopher C. le

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Pro rate the rental fees when vacating the storage unit. We're charged monthly, but if we leave in the first part of the billing month then we should not have to pay for the full month. Just saying.

Marcus B. le

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Thank you for excellent service! I will seek y'all for my future needs in moving/storage.

elizabeth w. le

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Access card was difficult to use, had to swipe several times to open gates.

Angela W. le

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The staff at the 2 facilities made sure I was set up correctly before I hit the road!

CONRAD F. le

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Exceptional customer service. Would recommend 10/10

Robert Z. le

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Good experience

Joseph J. le

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It was a great experience and the staff was great as well. The only negative thing is that your store is not easily accessible from northbound to southbound via a U-Turn.