Customer Reviews for U-Haul Moving & Storage of Haltom City E

9 701 évaluations

5201 Denton Hwy   Haltom City, TX 76148
(N Of Hwy 820)

(817) 581-4546

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(817) 581-4546

5201 Denton Hwy
Haltom City, TX 76148
(N Of Hwy 820)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

sharlyn t.  |  Expérience générale 
Évaluation :
2

Need more customer reps

Mary K. 
Évaluation :
4

They started early, completed the job with no issues and I was on my way. The entire staff was friendly and courteous and made sure I was comfortable while waiting.

Patricia A. 
Évaluation :
5

The guy that put it in went out of his way to take care of my Jeep. Very good customer service. I think the guy needs a raise . He knows Customer service.

Michelle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bethany D. 
Évaluation :
5

I have to say the staff at this location certainly made this much easier than I expected, from making sure I had all I needed, to helping me with rescheduling when my car was still in the shop being fixed and late getting to me, to setting up my car dolly and times. I appreciate each one of them. They need a raise!!!

Marjorie H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TaMika S. 
Évaluation :
3

Got charged for an after hours service fee despite returning equipment before it was due to be returned

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

latoria N. 
Évaluation :
5

Excellent servoce and pronpt attention when drop off vehicle. I explaoned guy helpimg me that at location where i picked up truck fuel mark describe 1/4 but it had 1/8 which was for 38 miles according to vehicle usage. I returned it with 1/4 fuel tank. I think office at Houston they do not come out and check vehicles Lady heñping there does kot seem a person to run this kind of business.

Leonardo F. 
Évaluation :
3

My truck was having starting issues returned it sooner then expected time due to that had to get help for our move when we returned it the truck wouldn't turn on to return to take pictures of mileage they guy said hed check it in and he did but was unable to ise the truck since we were actually stranted and were charged still

ALEJANDRA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eloiza A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rodolfo f.  |  Expérience générale 
Évaluation :
5

Terrific customer service

Rosalyn B.  |  Premières impressions 
Évaluation :
5

Excellent customer service in spite of line of waiting customers!

Kathy B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie S. 
Évaluation :
5

Everything was ready at the time to pick up. Merci

Alma C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juanita F. 
Évaluation :
3

Under staffed so my drop off was slow, but when I got help he was very helpful and sent me on my way quickly.

Winston A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NINON M. 
Évaluation :
2

rented a trailer for 3 days, returned it at night prior to return date. could not do online check in or on my phone. tried to call center next morning and gave up after being on hold for 16 + minutes. then was charged an additional 70 dollars for some unknown reason. extremely dissatisfied with this experience

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERMARIN C. 
Évaluation :
5

Short lines

Jerome S. 
Évaluation :
5

You guys are always polite, friendly and professional. I f I were to work anywhere else it would be with you guys. Thank you for all your help.

Joel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kristina P. 
Évaluation :
3

Streamline checkin and communication process. We never got notified that pickup location changed from Lewisville to Halthom City and it wasted 4hrs of our day driving and waiting in line

Eugene M. 
Évaluation :
1

I got charged a fuel charge even though I left the truck with over 3/4 a tank like they instructed whoever checked said I left half a tank but that makes zero sense. How did I take the U-Haul down to half a tank from 3/4 with only 15 miles of driving and I put 3 gallons of gas in it that I can pull up receipts for. Whoever did there job checking didn't wait fully for the gas gauge to go all the way up. This is absolutely ridiculous that I got charged $118 on a 15 mile move, that I dropped off after 4 hours and with more fuel. My price was supposed to be $60 with 25 mile projected route. This is just robbery at this point.

david G. 
Évaluation :
2

Took a very long time to pick up the truck, the truck was dirty and without a full tank of gas. The parking area was a logistical mess to say the least.

Eduardo B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stevon J.  |  Premières impressions 
Évaluation :
5

Very detailed and organized. Super fast check in.

Douglas F. 
Évaluation :
5

No equipment inside of the U-Haul

demitrius S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christine F. 
Évaluation :
5

The check engine light was on. The truck was hard to handle due to it needing a front end alignment. The truck smelled like the last man driving it.

Lareasha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mackenzie A. 
Évaluation :
4

Truck was in questionable shape. Front wabble and broken driver side visor

Phil S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morris W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara B. 
Évaluation :
3

Maybe get more people, I waited over an hour to pick up my reserved truck, also no dolly for rent, but plenty to purchase? Also why no Veteran discount up forward with ID?

nicolas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

The person Triston I think was so helpful and did what he could when the v Brownsville location dropped the ball.

Sara H. 
Évaluation :
3

Reserved equipment was not available, had to travel to another location, costing both time and money.

Trevor H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
5

It was Great.

Milton G. 
Évaluation :
4

After hours return is completed to do for some people. It confused people where to go to the website, then you are in the middle of doing something it freeze up. Then you got to do all over again.

allen G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abigail L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lavelle L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARVIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis R. 
Évaluation :
5

Excellent

Demetrius R. 
Évaluation :
5

The truck was reserved for 4 hours by UHaul without telling me ahead of time. We had to scramble to adjust our plans to get it back within that time period.

Don K. 
Évaluation :
1

Give customers necessary information especially when the customer has been asking relevant questions. If it's necessary to talk poorly about a customer, at least wait until they are not able to hear.

Anthony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelina T. 
Évaluation :
5

They did a good job and help me when I really needed it...

BARRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ngoie T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joe T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R. 
Évaluation :
3

Truck was clean but very beat up and rode rough Service after turn in was weak we had a dispute and called our location. The gentleman we spoke with acted like he didn't care about our concern and almost didn't help fix it but after insisting he finally help. He acted like we were a problem. Not understanding and working with us.

MOHAMMED P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan B. 
Évaluation :
3

Fix the Express Check-In app. I could not complete the Check-In. It would not let me get past the 2 step. Froze up at the point where it was asking about storage. Totally unsatisfactory! Registration person kept pushing for me to purchase storage. Even after declining it several times.

MONTGOMERY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Meeghan G. 
Évaluation :
5

My husband and I are truly grateful for Detra and helping us have a smooth move in of our things. She was kind and gave lots of helpful information.

JOANN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rocio m.  |  Expérience générale 
Évaluation :
5

Detra was very helpful and friendly!

Monica E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
4

Keeping doing what your doing and you'll always be the place to go for rentals

larry B. 
Évaluation :
5

Easier check out process.

LISA M. 
Évaluation :
5

The one worker was making my daughter and husband really uncomfortable. The woman (Short and skinny) was right up in my husbands face and the woman reaked of liquor my daughter said. They told her a couple of times to go away and would not. She got way to close to my husband for comfort. Otherwise the place was phenomenal.

Michael H. 
Évaluation :
4

The frustrating thing was that I had already checked in online with the app, and paid, but none of that mattered since I had to do it all again at the location (probably not their fault). Uhaul has a corporate environment of not being user friendly, and this just fit into the normal Uhaul experience. I've come to expect this kind of thing at Uhaul. The staff was fine, not as friendly as a normal business, but certainly good for Uhaul.

Keven C. 
Évaluation :
5

Jennifer, the GM, was a joy to be around. Personable, caring, interested in me as a person and loves her staff. Made me wish i worked for her!

TRAVIS C. 
Évaluation :
5

I have been going here since I was a kid! I used to love the fake cop in the window lol! But the staff was nice and said I was good and I didn't have to do much! Whoever was working at 6pm on 9/5, you get them some ice cream. It was hot and they were working their tails off!

Melissa C. 
Évaluation :
4

nice staff

Colin C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cristal B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER MART G.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful and friendly!

Mary B. 
Évaluation :
5

The app is not user friendly.

Edwin M. 
Évaluation :
5

Excellent help. I had 3 fuses were burnt-out on my trailer light hook up and the guy who checked me out found the bad fuses and replaced them.

Clayton L. 
Évaluation :
5

Friendly and very customer oriented

Samuel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shamekia P. 
Évaluation :
4

Staffing is light. Long waits at the counter. Staff is friendly though

James C. 
Évaluation :
5

Very quick and easy. In and out.

Robert S. 
Évaluation :
4

Truly take your customers to the closest locations per their request. There were trucks available closer to us but you take us further away.

Meagan F. 
Évaluation :
5

Nothing, everyone was super nice and friendly. At this location, the employees are always very friendly and positive!

Rachel H. 
Évaluation :
5

My drop off was Hopkins, MN

Edward W. 
Évaluation :
5

The staff was great navigating me on getting into the storage and also very helpful in me exiting the storage also thank you very much

Clifton S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zowe R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
5

Everything went smoothly

Mondrea S. 
Évaluation :
3

Really hard to get in and out of the parking lot due to location and traffic. Had a 0700 Am pickup and was delayed till almost 0800Am because only one person checking people in. Was told that I had to have trailer back by 1700 pm because it was scheduled to another @ that time . My online process advised that I had rented for 12 hrs not 8 hours. Flustered

Vickye T. 
Évaluation :
5

Rien

RANDY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keoni C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross W. 
Évaluation :
5

Always very friendly and willing to help.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pradeep B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

betty W. 
Évaluation :
5

Jennifer Bramhill was extremely knowledgeable, professional, friendly and accommodating during my whole storage process. Jennifer's expertise is a definite asset to U-Haul. I commend her for her dedication and would recommend all my friends and family to use U-Haul at her location in Watauga, TX

Harry V.  |  Expérience générale 
Évaluation :
2

Customer service is very poor, 45 min wait to get key card. Emptied unit and witnessed more than one dissatisfied customer. One in fact yelling about how he was approached outside impeding traffic. Another upset about how it was communicated he was at fault for not reading their policy. Understaffed and poorly trained in customer service. After emptying my unit, I had to wait another 45 mins just to close out my unit. I understand the process I waited on takes more than 5 mins but, almost 2 hours is unacceptable. The tone in the facility was dread after the 10 min mark

MICHAEL T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaShawn B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannie B.  |  Expérience générale 
Évaluation :
4

The login and then door opening at 2 different spots is redundant and kinda pointless it seems but otherwise all was good.

JERIC C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA C.  |  Expérience générale 
Évaluation :
5

Rep on phone was fast friendly and solved my issue.

Michael S.  |  Premières impressions 
Évaluation :
5

One of the better uhaul locations

ASHLEY B.  |  Premières impressions 
Évaluation :
5

Love the staffing people

joshua r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BESSIE H.  |  Premières impressions 
Évaluation :
5

I love this place, everyone was so nice.

sheila d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

britton p.  |  Expérience générale 
Évaluation :
4

TREY AND JENNIFER WERE BOTH GREAT! THEY WORKED WITH ME WHEN I WAS GOING THRU SOME VERY DIFFICULT TIMES IN THE LAST 6 MONTHS. ALWAYS COURTEOUS AND POLITE WITH AN UPBEAT, POSITIVE ATTITUDE! THE ONLY GRIPE I HAVE IS WAS VERY DIFFICULT TO SPEAK WITH SOMEONE AT THE ACTUAL LOCATION. I ALWAYS WAS SENT TO THE ANSWERING SERVICE AND HAD TO WAIT FOR THEIR CALL BACK. OTHERWISE I WOULD TOTALLY RECOMMEND THEM FOR STORAGE NEEDS!

sara b.  |  Expérience générale 
Évaluation :
5

The young man that helped me was awesome

rodolfo f.  |  Premières impressions 
Évaluation :
4

Customer service was excellent, especially Mrs. Bramhall. The only drawback was the lines at the counter, but I understand it is the busy season.

Brett S.  |  Expérience générale 
Évaluation :
5

Thank you so much for your assistance and all information I needed, hopefully I never need a storage again if I do I know where you are located.

Maria O.  |  Expérience générale 
Évaluation :
5

All was well. Staff was great.

Philip G.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

THUY VY D.  |  Premières impressions 
Évaluation :
5

Unfortunately the unit i got isnt a true 10x20 because a 5x5 section in the corner is blocked off with sheet metal. But it was only unit available. Probably something that should be addressed in the future when giving rates. Other than that, Jennifer Bramwell was wonderful:) TY

Michael Z.  |  Premières impressions 
Évaluation :
5

I had no problems at all. everyone was very nice and helped me. I've already recommended y'all.

Janice B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHERYL P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi R.  |  Premières impressions 
Évaluation :
5

Great place and people!

Gabriel P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly H.  |  Expérience générale 
Évaluation :
1

When I originally arranged for the storage unit it was supposed to be one of the large 10x20s I got there and the people that were renting that storage shed we're still renting it and still had all their stuff in it so they moved me to 2 of the 5x10s and charge me that and now I've got everything out of one unit and into the other unit and there's only about a $50 difference in my bill so if you could explain that that would help I think the number was 2701 Michael ashinhurst my return number is 817-345-1465 I mean I sincerely feel like I've gotten ripped off along the way here

MICHAEL A.  |  Expérience générale 
Évaluation :
5

Only downside is we had issues getting our key code to work. But the person in the office helped us out a lot!

MORGAN R.  |  Premières impressions 
Évaluation :
5

Jennifer was so kind and helpful. Great team there.

David M.  |  Expérience générale 
Évaluation :
5

Good service

Solomon M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebecca m.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissa R.  |  Expérience générale 
Évaluation :
5

Jennifer, Greg and the rest of the staff are amazing! They were able to accommodate all of our last minute needs. Made our move in a lot easier for us. I highly recommend their storage facility.

Veronica H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony T.  |  Expérience générale 
Évaluation :
5

Jennifer was amazing.

David M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica R.  |  Online Move In 
Évaluation :
5

Thank u for helpin me yesterday.

CHERTIA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA D.  |  Premières impressions 
Évaluation :
5

Everyone was professional, friendly an extremely helpful! Super clean facility. Will definitely recommend this location to my friends and family.

Sylvia A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

anthony h.  |  Premières impressions 
Évaluation :
5

Wish the cost would come down.

GLENN H.  |  Premières impressions 
Évaluation :
5

The staff and facility are excellent. I would take the Mover's "Godly Men" and the few moving companies the same owner has off your list of movers. He is the one that offers the cheapest price. He was suppose to send me 2 people at 5:15. No one arrived until 8:30. Then only one arrived. The owner said he felt bad and if I would give him a 5 star rating he would give me a free day. I needed movers on Friday and the owner did not respond to me all week. He is a crook and does not keep his word. Since your facility is top notch you should get rid of this mover and his multiple moving companies. He does not represent the high standards you work so hard to maintain. Get rid of him. He is trash just throw his company in your dumpster.

Matthew M.  |  Expérience générale 
Évaluation :
5

No coments

Miguel S.  |  Premières impressions 
Évaluation :
5

They really went above and beyond helping me to get set up and situated and it was greatly appreciated very nice staff

Maury W.  |  Premières impressions 
Évaluation :
5

My first time using U-Haul storage, will never use another storage facility again.

john r.  |  Expérience générale 
Évaluation :
5

Everyone was super friendly and extremely helpful! I was transferred from another Uhaul location since they didn't have a storage unit available in the size I needed. The woman behind the desk was expecting me and walked me through the process. I also had trouble with latching the door and another worker eagerly helped me solve the problem! I really appreciate their help in getting me a storage unit.

Sarah S.  |  Premières impressions 
Évaluation :
1

I moved out of this storage in (June 2021,)had a storage unit and had a lock from them ,rented a one-way moving truck from them. I received a call a few weeks ago and they informed me I needed to pay for my storage, I explained the situation the person seemed embarrassed and I assumed it was over ,then last week I get a call to inform me that my storage is going to auction the next morning I told the girl the story she also sounded embarrassed but She was new and told this and said let me talk to the manager who said we'll u left a lock on it so we can't open it, I told her it was empty but she insisted that it must go for auction so I was like..ok auction it !( it's air)! The manager then said she will call me after the auction but that never happened and now I have a survey to fill out, smh Get it together people!!

elvis c.  |  Expérience générale 
Évaluation :
5

U-Haul make other storage facilities look like they have no idea what they are doing. They are so automated.

john r.  |  Premières impressions 
Évaluation :
5

Jennifer at my location was amazing. I was in a bind, needed storage, and I'm so glad I came. I'd give 6 stars if I could.

nick p.  |  Premières impressions 
Évaluation :
5

Great People

JOSEPH C.  |  Expérience générale 
Évaluation :
5

Great People

JOSEPH C.  |  Expérience générale 
Évaluation :
5

I reserved the wrong storage and came in the next morning to correct the issue and they quickly fixed the issue by getting me set up with a bigger unit. Very nice and courteous!

PAUL W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISA L.  |  Expérience générale 
Évaluation :
5

This is a convenient, well secured facility.

nikki m.  |  Premières impressions 
Évaluation :
5

Everyone were friendly and professional, they made sure we had the right size storage unit, the one I booked was to big. So they changed the unit size. I was truly greatful.

Lavera P.  |  Premières impressions 
Évaluation :
4

I do not agree with having to pay for a full month if you don't need it. You should pro-rate because people move all different times of the month!

Carla D.  |  Expérience générale 
Évaluation :
5

Great staff. Extremely helpful. They were very busy but still found time to help me. They were extremely friendly to everyone even though they were getting crushed by meeting the overwhelming customer needs.

Matthew M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHRYN G.  |  Expérience générale 
Évaluation :
5

Good job, I especially appreciate your service 👌

WILLIAM JAMES H.  |  Premières impressions 
Évaluation :
5

It was all so smooth..... Thank you so much for your help with our move

Crystal C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JARED G.  |  Expérience générale 
Évaluation :
4

I haven't started moving my things in yet but have been to the unit and put my lock on and the facility is very well maintained as I can tell thus far.

Carol M.  |  Online Move In 
Évaluation :
4

When I came in to order the truck there was no trucks available however there was a truck do the next day I got the truck next day the truck needed a front end alignment none of the power source worked in the truck a door lock was out of the truck and the staff didn't have an appliance dolly I had to drive to the other facility to receive I have clients dolly had no fault to the staff that was excellent they were short on demand due to the management of the facility over all management of the facility

jairus b.  |  Premières impressions 
Évaluation :
4

U-haul is a nice and clean place. But two thing I didn't like was, that it takes me about 20 to 35 minutes to talk to the person there, when I try to call. It's a long wait just to speak to someone there. And another is that the rates keeps going up every year. I started at somewhere around $95 and end up at $139,95 a month and going up again. That's the reason why I got out. I was there for at least 6 years. Other then that the Place is clean and nice.

DANNY M.  |  Expérience générale 
Évaluation :
5

Detra was great, worked with me on getting a unit for my college son because his apartment wasn’t ready.

SONIA C.  |  Premières impressions 
Évaluation :
4

I would say maybe put fresh rodent traps etc out. I had to throw away all my mattress they were covered in rat droppings and urine and holes chewed thru them. Also the did not make it clear that f I would be getting a refund on the two extra months I paid for they we are not using. We left last day of September so Need refund for October and November.

LaVonne F.  |  Expérience générale 
Évaluation :
5

Very good and excellent attention 😊👍

JUAN O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARED G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gethswemane M.  |  Expérience générale 
Évaluation :
3

We were given a storage that was full of stuff and had to wait for them to empty it so we could store ours. This made attitudes challenging after moving all weekend. Parking lot lot needs more direction or lack of. Staff was friendly!!

Donna A.  |  Expérience générale 
Évaluation :
5

Gregg was very helpful and knowledgeable, friendly

Dedrick H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey B.  |  Expérience générale 
Évaluation :
5

I recommend UHaul for all your moving and storage needs. Thanks

Sheila S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tanya l.  |  Expérience générale 
Évaluation :
4

Sliding doors stopped working even with card. We had to go back the next day to finish and they still did not work. An employee was able to push them open to get in.

Cody R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANA G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rui D.  |  Expérience générale 
Évaluation :
5

The guys and ladies there were absolutely amazing .

clinton b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monessia C.  |  Expérience générale 
Évaluation :
2

Terrible Door kept coming off chain they never fixed it Impossible to get thru to anyone not even main uhaul number!

pam d.  |  Expérience générale 
Évaluation :
5

Great place great people second time using them

Daphne F.  |  Expérience générale 
Évaluation :
4

The only comment that I would give you is that I was very disappointed because, even though I made the reservation for a 10x20 storage since July 13, when I got there the attendant told me there were no storage available of that size and he told me the only one available it was a 5x8 or something like that. I was insisting that I was coming from another state and that I needed a storage to leave my stuff, so he started looking for some availability on the system and finally he gave me 2 storages 10x10 and paying more than expected. Totally disappointed !

MARTIN B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUVONNE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christina e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad B.  |  Premières impressions 
Évaluation :
3

After witnessing communication problems, late fees applied to account when we thought the account would be paid by auto draft, long waits and impossible telephone waiting times made it very difficult to communicate to staff. Even after I left two days early and left my Storage unit open and clean before the end of my month I was still charged the fee. Very difficult to get things done in a timely manner.

Vallis W.  |  Expérience générale 
Évaluation :
1

Could not get into my unit, door was locked, my code was not recognized

cooper w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brower L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob H.  |  Expérience générale 
Évaluation :
5

Awesome, hard working, friendly and helpful folks.

Kelley O.  |  Premières impressions 
Évaluation :
5

Very professional service from Jennifer, the branch manager, who assisted me personally, both with returning our one-way rental truck, as well as getting us setup with a storage unit. Fortement recommandé!

Kenneth B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trent B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia T.  |  Premières impressions 
Évaluation :
5

I could have used later hours because I work in the day time . So later at night would have helped some times . It's ok .  love this place ! ❤

patricia b.  |  Expérience générale 
Évaluation :
5

Amanda was great! Helped with EVERYTHING we needed!

RANISHIA S.  |  Premières impressions 
Évaluation :
5

All the staff are hard working employees and handle the customers very well

Jacqueline H.  |  Expérience générale 
Évaluation :
5

Jennifer is awesome as well as the rest of the staff but she has gone out of her way above and beyond anything I would expect. I am a big fan the professionalism and Jennifer exudes such qualities, I'd give her a raise and never let her go.. Sincerely John a Lusk

John L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jovan s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS L.  |  Premières impressions 
Évaluation :