Uhaul is apparently incompetent at every location. This was the better of the worst. I had so many PROBLEMS: 1. Ordered the uhaul WEEKS in advance. Then go to my SCHEDULED location in BATON ROUGE to be told I didn't have a truck. Was giving no helpâ€¦was told to call a line that brought me to 3 different locations around the U.S. where I finally got help to this location. Meanwhile I need to move to Austin in 24 hrs. 2. Finally moving and I get a blowout and a flat in the uhaul that looked like it never had maintenance before. 3. Now I'm being told I OWE charges for â€œnot filling up the truckâ€ when I got the truck was at E. Barely made it across the street to get gas. Y'all are literally the worst company I've ever.Brett B.
Customer Reviews for U-Haul Moving & Storage of Hammond
Pour nous contacter
Hammond, LA 70403
(Directly across the street from Hammond Square Mall)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Yolanda D. | Premières impressions
Le client n'a pas laissé de commentaire.Stacey I.
Very Very Very happy thank you very much 😊shirley m. | Expérience générale
Le client n'a pas laissé de commentaire.Jeff W.
Le client n'a pas laissé de commentaire.Jenny G.
Le client n'a pas laissé de commentaire.Paul G.
The first lady charged my card 28 and told me my reservation was at 12pm but did not say I had to be exactly on time when I got there at 2,3pm it was canceled I did not get a call or anything the second lady was really nice but I had to be re charged for everything but what if I got there and no truck was available. This is really unprofessionalMack D.
Le client n'a pas laissé de commentaire.Kevin J.
Le client n'a pas laissé de commentaire.Samantha H.
Le client n'a pas laissé de commentaire.Daisy S.
Le client n'a pas laissé de commentaire.Natalie C.
Le client n'a pas laissé de commentaire.Kim W.
Le client n'a pas laissé de commentaire.Susan M.
Not very happy with my uhaul experiencePhilana B.
Le client n'a pas laissé de commentaire.clemente g. | Premières impressions
Making sure that the customers reservation can be held and the staff is aware of all company policy. There were several other customers who arrived with reservations and left without what they had reserved.Karyn M.
Great and polite service.Richard G.
Got there 5 minutes late, charged for a another day !Robert V.
She was pleasant and understanding. Documented my concerns.April H.
Le client n'a pas laissé de commentaire.Lisa B.
Le client n'a pas laissé de commentaire.Albert B.
Employees attitude are very aggressiveHezekiah H.
The issue was that I had received a second, more threatening, email related to late payment for a U-box that wasn't even mine. This time, yes - the erroneous U-Box was removed from my account page. The second issue - how MY U-box got moved from Ft Smith to Hammond - remains a mystery. But that's OK because Hammond is closer to me anyway.Thomas G.
Le client n'a pas laissé de commentaire.joseph S.
Le client n'a pas laissé de commentaire.Aarti V.
Le client n'a pas laissé de commentaire.patricia V.
Le client n'a pas laissé de commentaire.david M.
Very nice people that were very attentive and get it done!James T.
Staff is super friendly & helpful! Trucks and store is clean. Great location too!Jenny G.
The white lady behind the counter when I came to return was extremely rude and had a horrible attitude. The black lady that inspected my truck wasn't very helpful or polite and acted like a complete bitchSonya M.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.Ronaldo V.
Good service. In and out in a fair amount of timeEJack M.
Rent a 15 foot, bottom was not 15 foot so ended up making more than one tripSusan N.
Nothing. Great service and employees were so polite.Richard G.
Was planning to do online return. Drove into the location, and there was a nice tent set up to block the intense sun for checkin. Started online, then a worker walked up and said I was good to go. Checked it in for me, and I received confirmation a couple minutes later. Very easy!Justin A.
Everything went smooth. The newer truck was immaculate and easy to drive.Kimberly D.
Le client n'a pas laissé de commentaire.Charles G.
Got it and out no problem. Return service was quick also. Thanskrodney P.
I did not return the equipment personally -- others handled that for me.JamesR M.
Update price on items for sale with correct price.VINCENT D.
These people switched vans and added charges to me after I called the and explained to them that I was having issues with the app and link that let's you tell the status of equipment. Good thing I had insurance because I would have incurred a cost that wasn't even for damages done by me. They then charged me for gas when the tank was on half and I put it back where it was on half even after photos had been taken.Shavale C.
The facilities are not well maintained and have rodents and stray animals. The roof allowed access for a stray cat to die in the unit. The staff is great but the grounds need updating.Pershiphine B. | Expérience générale
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
Le client n'a pas laissé de commentaire.lucille C.
The location is convenient and the morning crew was very professional and helpful. Upon returning truckâ€¦.. afternoon crew really unprofessional. We waited inside while one guy checked the truck back in. 3 people at the counter openly talking about someone they knew having an STD and how the person got cheated on with all the details etcâ€¦.. super trashy conversation to have in front of customers. Very unprofessional talk.Donovan V.
The girl did not know how to fully hook up the car trailer I rented and I have to wait about 20 min for her to find another employee that did.Devin N.
Le client n'a pas laissé de commentaire.Dale L.
My storage had fire ants and it got floodedJARRAE K. | Expérience générale
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.Timothy M.
Le client n'a pas laissé de commentaire.Joey B.
Rude employee, charged for damage to a truck that I did not do. No walk around before giving me the truck to check for damages. Will be sure to use budget or Penske next time I need something for a few hours.KATHLYN S.
Le client n'a pas laissé de commentaire.Cori S. | Expérience générale
Teach customer service skills to employees.Tamara M.
There was a lot of missing informationKayla B.
Uhaul associates need an in- service on being polite to customers mWilliam M.
Nothing, everything went very smoothly. Everyone was very nice, professional, friendly and helpful.Paul G.
My rent was due on July 4 and I pick up the RV on the 5th. They still wanted me to paid the hole month of rent because it was already due. After arguing about why I had to paid the hole month rent, that it was bue 1 day before and that it was a holiday, they told me "as a courtesy they charge me have the rent.Jose l. | Expérience générale
Le client n'a pas laissé de commentaire.savanah P.
Le client n'a pas laissé de commentaire.Andre C.
Uhual charged me $439 knowing dam well I didn’t authorize that paymeants .kate g. | Expérience générale
Le client n'a pas laissé de commentaire.Nicole B.
Le client n'a pas laissé de commentaire.Mike M.
I only had one problem my brother works for Uhaul so he sent me his SMID number but I was told I could not use it because he was not there or the reservation had to be in his name.colette r. | Premières impressions
Everything excellentkim R.
Le client n'a pas laissé de commentaire.VIRGINIA B. | Expérience générale
Trailer floor was dirty.WILLIAM F.
Le client n'a pas laissé de commentaire.Kenita s. | Premières impressions
I was charged for 2 rental periods, I returned the uhaul in the allotted time period and put gas back it only to be charged more money.Melvin P.
Le client n'a pas laissé de commentaire.KAJUAN H.
Afton was very Professional, she handled my questions and concerns quickly with confidence. The entire staff was very friendly and they all had a great sense of humor, and you could tell they enjoy what they're doing; for me it's always a pleasure doing business with people who can have fun doing their job. Check them out, you won't regret it!Dale S. | Premières impressions
After booking my June appointment in April, the day of the move I was told at the Tulane Ave., New Orleans location that I had to go to the Saint Claude New Orleans location. Then I got a call from Saint Claude saying that they would not have my U-Haul ready. We had to drive almost 50 miles to Hammond Louisiana but I've got to say that Afton Dugas saved the day. What a professional employee and how lucky you all are to have her. Thank you Afton.Emily J.
Easy process, courteous staff!Shavale C.
I ordered furniture pads but did not receive them. Didn't realize until I got the 26' truck home. Called and they told me I did not order furniture pads and confirmed I didn't pay for them. The main issue is when we returned the truck in a different location they asked about the furniture pads. Since I didn't have the furniture pads as indicated on their original paperwork for what would be returned it was a problem.Shelly M.
Le client n'a pas laissé de commentaire.Patrick W.
Have used this location several times. Friendly, courtiousDORIAN B.
They charge my card 3 times $930 times 3 and they turn around and charge me 27 drs for gas after I left and I made sure I put it back on the line it was on horrible experiencehollisha C.
Le client n'a pas laissé de commentaire.Kermie I.
Nice and courteous staff - and they do their jobs well in this Louisiana heat! In case whoever is reading this lives up north, the humidity/heat down here is disrespectful; I commend them for a job well done!Colisha H.
Le client n'a pas laissé de commentaire.Patricia B.
Le client n'a pas laissé de commentaire.john F.
Le client n'a pas laissé de commentaire.Peter S.
Again some wonderful people. So polite & Friendly, much expected but not always delivered in these days & times. Kudos for U-Haul having exemplary staff. Such a breath of fresh air!!Brenda D.
Le client n'a pas laissé de commentaire.Darryl A.
Le client n'a pas laissé de commentaire.Debra B.
Everything was greatpershing B.
Ms.Afton and staff are always polite and kind. Very considerate and always helpful.patricia M. | Expérience générale
Le client n'a pas laissé de commentaire.Jeff M.
Le client n'a pas laissé de commentaire.Tim H.
Le client n'a pas laissé de commentaire.Jason E.
The gentleman who checked my truck in was really a Godsend! Very helpful and courteous!JOHN M.
I was originally reserved a truck at one location but that truck was double reserved and had to go back to this location. Upon retern I discovered I was charged for 6 pads and a dolly which I was not shown or requested. I have no idea if that was corrected. I was moving wood and Had no need for either.Ron B.
Le client n'a pas laissé de commentaire.Tremeka C.
Excellent service, as always.SCOTT L.
Le client n'a pas laissé de commentaire.Matthew S.
The woman that helped me set up the to get the U-Haul vehicle was rude & did not give correct pricingDamon M.
Staff was nice, courteous, only one small notice, radio didn't work in the truck, but no problem.CARL P.
The trailer was ready to go and the process was smooth.Romine T.
Horrible customer service from both manager and assistant manager.Betty C.
Everything was great.walter F.
The location and staff were good. The billing process is confusing because you pay ahead of time and when returning the system wants to charge your card again. The problem I had other than billing was that the staff does not do a walk through inspection with the renterJames C.
Le client n'a pas laissé de commentaire.Riley G.
Staff was very friendly and helpful, made the process very smooth. Facility is nice, parking lot very easy to maneuver.Kelly P.
Le client n'a pas laissé de commentaire.Jody P.
The location in Hammond was closed and I used the 24/7 process to return vehicle. However, there were a few employees still left on premises after closing hours who were helpful with completing the 24/7 return.Mary H.
Continue the friendly welcome I received.Dave D.
Uhaul double booked our truck and the day of pickup when we arrived we were told our 24hr order needed to be back in 14hrs. We were told this is Uhauls policy and is allowed. Would never recommend!Rob M.
Le client n'a pas laissé de commentaire.Alan F.
Rats got in my unit and ruined everything! There was no food in the unit at all.morgan c. | Expérience générale
Le client n'a pas laissé de commentaire.Ronny A. | Expérience générale
Persons managing the front desk were excellent. Extremely professional and helpful.Mary T. | Expérience générale
Le client n'a pas laissé de commentaire.Lykeisha B. | Online Move In
Le client n'a pas laissé de commentaire.Dareale B. | Premières impressions
Once I put my things in the unit I didn't need access to it until I came back to get. Although I did check on evey3-4 months. My rental was a successful one. I would use this facility again if I had something to store that I could not accommodate myself All employees were helpful.Carla B. | Expérience générale
Le client n'a pas laissé de commentaire.ERIKA T. | Expérience générale
Le client n'a pas laissé de commentaire.Precious D. | Premières impressions
Le client n'a pas laissé de commentaire.Jeff B. | Expérience générale
These people changed the name on a account argued with a customer who was telling them they never showed identification to get the unit. Ran someone else card to pay for the unit they changed the name of & for over a year held onto a storage that was told to them multiple times wasn't needed. If I had more time on my hands I would've filed a lawsuit on this company. I wouldn't rent anything from this company ever in my life. It had a hole in the unit that ruined items. These people or rude & they will change info on your units. Beware of them.Bessie K. | Expérience générale
Moved out of storage over 8 months ago. Hammond uhaul 4 month of being gone they charged my credit cart over 400 dollars that I didn't authorize. Spoke with multiple people stating I have move out kept calling stating I had the lock still on the storage unit. I took the lock when I moved out so it was a lie . I will not recommend hammond to anyoneRobert R. | Expérience générale
Trash , TRASHBetty W. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer L. | Premières impressions
Le client n'a pas laissé de commentaire.David K. | Expérience générale
Everything and everyone was great. No complaints.Terrance B. | Premières impressions
Le client n'a pas laissé de commentaire.Crystal W. | Expérience générale
Le client n'a pas laissé de commentaire.SHAUNA R. | Expérience générale
Le client n'a pas laissé de commentaire.Lacy B. | Premières impressions
Le client n'a pas laissé de commentaire.Alfernita S. | Premières impressions
Unable to use dumpster created more of a problem with discording things I did not want once clearing out storage unit.TRINA W. | Expérience générale
Your representatives at the Uhaul on SW Railroad in Hammond,la were very friendly and accommodating. They provided me a chair and asked if I wanted water or anything while I waited for my pick up.jaennette a. | Premières impressions
The owner and her staff were excellent. The devastating hurricaine did very little damage to her buildings. There was damage to my unit but it was minimal. Just some water came into the unit from the roof causing a little mold to grow on my furnature. But with a good cleaning it will be fine. Much thanks for all they have done for me.ELIZABETH M. | Expérience générale
The general manager and her staff was very friendly and so helpful! I give them excellent ratings! I am a manager as well of Academy Sports and Outdoors and I know how important positive rating are! But this team was more than great and needed to be called out for being so awesome!Lorenzo M. | Premières impressions
Le client n'a pas laissé de commentaire.Willie O. | Expérience générale
Le client n'a pas laissé de commentaire.Stephanie P. | Premières impressions
Le client n'a pas laissé de commentaire.DEVAREO M. | Premières impressions
When we started unpacking out boxes there were several roaches in the boxes.Kaitlin D. | Expérience générale
Le client n'a pas laissé de commentaire.Ashley B. | Expérience générale
When I enter the environment was very warm and welcoming. The staff treated me very well. I would send my family and friends there wayTRACEY W. | Expérience générale
Fraud account was open in my name and used my credit card that was not authorizedRobert R. | Premières impressions
Le client n'a pas laissé de commentaire.APRIL S. | Premières impressions
UHaul has called me constantly. They have left voicemails for a Louis. I have called them back 5-6 times and told them they had the wrong number, and I still would get calls constantly!! That is NOT my name listed as the customer. I can't review something I did not get.Kennadei L. | Expérience générale
Le client n'a pas laissé de commentaire.Larry L. | Premières impressions
The First Cashier checked me out she was friendly but the second one when I had to go back in she had attitude like she didn't want to be at work or she was disgustedMiranda J. | Premières impressions
Le client n'a pas laissé de commentaire.John M. | Premières impressions
Had leak in roof taken care of quickly If you need a great place to store your stuff this is it great staff and service Thank youRichard C. | Expérience générale
Staff were so helpful and nice. Also, very accommodating to me, and other customers. Merci.Jo Ann K. | Premières impressions
Le client n'a pas laissé de commentaire.yolunda D. | Expérience générale
your staff at this location is simply awesome!!!!TYRONE W. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel R. | Premières impressions
Worst U-Haul experience ever. I'd ask for my money back if it didn't take up so much uselessness of my time just trying to communicate with such unprofessionalism. I'll never use uhaul again. I'd rather pay more for a better experience than to experience U-Haul again. And this is no exaggeration just about everyone I mention U-Hauls name to has nothing good to say about them as a company therefore indicating the poor customer service being given by this company to clients who spend their hard earned money to use their equipment and services.Chrissy B. | Premières impressions
The ceiling in the unit was coming down but no water leaks happened.darrin a. | Expérience générale
Le client n'a pas laissé de commentaire.Barbel G. | Premières impressions
Le client n'a pas laissé de commentaire.Teri C. | Premières impressions
The staff were very friendly, and were quick to help whenever I entered the store. Great service!DEMILE K. | Expérience générale
Le client n'a pas laissé de commentaire.krystle S. | Expérience générale
Le client n'a pas laissé de commentaire.darrin a. | Premières impressions
The trailers handled Excellent excellent with a heavy load and under high wind conditions. I will use them again.James C. | Premières impressions
Le client n'a pas laissé de commentaire.chaszion d. | Expérience générale
Great customer service at this location and would refer to family and friends.Sonya M. | Expérience générale
I had this storage unit for a couple of years. At no point was I ever concerned about the safety of my belongings. Merci.dameon b. | Expérience générale
Mercishirley m. | Premières impressions
I recommend U-Haul for moving AND storage!! The staff is very professional, attentive and helpful. Each time I had a problem, U-Haul worked with me to find a workable solution!! 5 STARSJANIE C. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel K. | Expérience générale
Le client n'a pas laissé de commentaire.Seldon B. | Premières impressions
My agent was extremely helpful and professional. I can't remember her name, but I was very pleased with her customer service execution. 5 stars!vanessa m. | Expérience générale
I was impressed at the cleanliness of the units and the facility! I have recommended it to several people since my positive experience! Thank you!!Kellie F. | Expérience générale
Great Customer Service & VERY CleanSchilacy J. | Premières impressions
Staff is very friendly and very helpful!!!Aleta S. | Expérience générale
The young lady who checked in my return and rented me the storage room was very nice, friendly, and helpful. Quick and easy service!dan l. | Premières impressions
Le client n'a pas laissé de commentaire.DONNA B. | Expérience générale
Le client n'a pas laissé de commentaire.adriana d. | Expérience générale
Y’all are so amazing thank you so much for helping me and being so sweet God bless you allJennifer K. | Premières impressions
Ms. Afton was knowledgeable, helpful and kind. She made my experience a lot better.Kyle C. | Premières impressions
Everytime I went in to my storage my card would not let me go out so I had to call and wait for someone to come and let me outDONNA B. | Expérience générale
I rented storage unit online. I did not select auto pay and I was charged an additional month storage fee. Tried to resolve problem, no help from staff. Be aware. No pro rate.Donald W. | Expérience générale
Overall great staff , if needed will returnRandy S. | Expérience générale
The staff was very helpful, and Afton Dugas was especially most helpful. I would highly recommend them to friends and colleagues.rana m. | Expérience générale
The storage unit was nice and clean but the staff can be extremely rude...Tyrone L. | Expérience générale
I was put out because my car was over the line wowPatrick G. | Expérience générale
Very friendly and helpful.rana m. | Premières impressions
Employee were rudeStephanie B. | Expérience générale
Very friendly personnel. U haul computer server seems to be a problem because of upgrade, but the personnel ask for help and continued doing her job. Everyone chipped in to help.GEORGIA H. | Premières impressions
She was nice friendly and made me feel at home and treated me very nice I can give her a 10 for excellent service and very sweetCharonita L. | Premières impressions
Occasional a/c water leaks / bugs, but promptly dealt with. Disappointed that it took three days before my move out was confirmed. Overall an excellent experience, however.Erin W. | Expérience générale
The truck's roll door got stuck open because it would open too far. This delayed us a good bit trying to fix it. Tow dolly light not working right. Customer service excellent.Robin R. | Premières impressions
While the people and facility were great, the value was not. I found units just as good at a much better rate (which included 24 hr access). With the rate increase, I decided it was time to move.Jeff R. | Expérience générale
KIND AND EFFICIENTFox R. | Premières impressions
Thanks for the servicelamont j. | Expérience générale
everything an everyone was GREAT, thanksBobby B. | Expérience générale
2 months after I returned the rental they were still charging me. Every time I called I got 10 transfers and no call backs and a bunch of excuses.RONNIE L. | Expérience générale
The lady who assisted me was very helpful both on the phone and in person. I will definitely recommend UHaul...Aleta S. | Premières impressions
Great service, I would definitely use them again if neededGracie B. | Expérience générale
Awesome experience!!Candice L. | Premières impressions
.LANA M. | Expérience générale
I had storage for 18 months and had zero problems. Also, i just rented a trailer and the staff helped me get the trailer hooked up to my truck and answered all y questions. Great experience.GERARD K. | Expérience générale
I had 2 U-Boxes delivered from Sioux Falls, SD. This place had some major problems with honoring my contract they shipped 7 days late. HAMMOND SQ was Great! Saved me $$ by working with me THANK YOU!Karen N. | Expérience générale
Excellentdarruiest b. | Réservation
Staff always professional and helpfulkatrene h. | Expérience générale
The lady that I talked to on the phone and set my reservation was really understanding and really sweet .KRISLYN K. | Réservation
The sales associates were awesome. They went out of their way to accommodate me! They had run out of the tail light attachments. They were innovative! As a result, I am in my new place!Natasha W. | Réservation
S.O.Joseph V. | Expérience générale
We had to throw a lot of our belongings away d/t water leak and rats.The leak was supposed to be fixed but not sure.After getting some important stuff out we just left few things in storage. #420CHENELLE B. | Expérience générale
Very satisfiedBenton B. | Réservation
A nice facility. Friendly staff. I didn't like that they require you purchase a specific lock for your unit but other than that it was one great.Jennifer G. | Expérience générale
POOR.scheduled movers after giving credit card, via phone. Went to see unit before the move and told no such unit available . After checking they found reservation and still said nothing available.WALTER P. | Réservation
👌roosevelt a. | Expérience générale
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