Customer Reviews for U-Haul Moving & Storage of Hammond

4 089 évaluations

1915 SW Railroad Ave   Hammond, LA 70403
(Directly across the street from Hammond Square Mall)

(985) 345-3066

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(985) 345-3066

1915 SW Railroad Ave
Hammond, LA 70403
(Directly across the street from Hammond Square Mall)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Very friendly quick and easy!!

Dana A. 
Évaluation :
5

All of them were very helpful .. Great experience!!

Tracy M. 
Évaluation :
5

You don't need to improve on anything! The Staff was friendly and professional and knowledgeable! Great U-Haul experience!

Raphael P. 
Évaluation :
5

All employees that I encountered at this location were so helpful and kind. They were very patient and provided me with all of the information I needed to make the best choice for my moving needs.

Heather A. 
Évaluation :
5

Nothing. Everything was perfect. Clean store. Friendly staff. Beautiful installation of my hitch. Seamless and professional experience. Merci.

April D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

veronica t.  |  Expérience générale 
Évaluation :
4

Truck should have full tank, it was less than a 1/4 so had to stop and fill up vs getting directly on the road.

William G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric R. 
Évaluation :
5

They charged me for gasoline and they gave me the truck with a quarter of gas and the lady who answered said that I have to deliver it to half I have a photo that had a quarter of gas

DELGIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ray C. 
Évaluation :
1

To begin with I have a corporate account, on this rental I had it for 3 days with a total of 75 miles per day which I have proof. The general manager of the store overcharged my credit card for miles necause she said I had 75 miles only which is not on my corporate rate. I tried to explained her, showed her my receipt that said corporate account 3 days 225 miles and she said I was wrong, was very ugly and mean, and called the cops on me. All I wanted was my refund but she didn't want to accept she was wrong. She has no customer service at all. I rent uhaul's all the time and never had this happened before Thanks, Fanny Ferguson Corporate account: Fanny D Creations.

Christopher F. 
Évaluation :
5

I think your great the way u are

virginia B. 
Évaluation :
4

They told me they would call me when install was done. However, I never got a call. Luckily while I was waiting I was occupied, but still would have liked a call when it was done.

Andrew A. 
Évaluation :
5

Excellent service à la clientèle

felisia m.  |  Premières impressions 
Évaluation :
1

Had to go through multiple employees had a different answer from each one concerning my charges and apparently have been charged twice they said was just a hold on card but my checking account shows that money was withdrawn.

delaney J. 
Évaluation :
1

Tried to use the 24/7 Mobil pick up- scheduled days in advance for a 7:30 pickup. Employees put a lock they knew was broken on the key lock box. Uhaul customer service by phone was great- polite tried to get General Manager Afton on the phone for help - she NEVER answered her phone. Was then forced to wait until 9 for them to open to try and get keys (I have already been charged for the truck at this time). I was very frustrated at this point. Wait in line get Michelle who tells me she knew the lock was broken but put it on anyway. I start to tell her how upset I was and how we tried to call Afton to get help (she picks up her cell phone and calls General Manager Afton- who then answers the call) they decide that I can't get the truck I already reserved and paid for that I now have to start all over. They pull one from the to be fixed pile and restart all paperwork. I am asking questions at this point about what's going to happen being I've already been charged. And it's a miracle that her General Manager Afton answered the phone. And Michelle then tells me she has the right to NOT rent me a truck because she doesn't like MY attitude!! Then tells me to RESPECT her or she will call the POLICE on me!! I truly wish there some other options in this area for a rental truck I would have definitely gone somewhere else. Talk about a power trip and ZERO customer service-especially when the customer has been inconvenienced by the deliberate actions of employees. I truly hope these employees never have to encounter someone like themselves in a time of need- NO ONE deserves that - things are stressful enough during a move. Truck they gave me to rent was a piece of junk - no AC and shook uncontrollably if you went 40 MPH. RENTERS beware when using this location.

CHRISTY T. 
Évaluation :
5

Everything went well, from reserving to returning. Sales people were very courteous in explaining everything to me. Would highly recommend this location.

Edna M. 
Évaluation :
5

All Great

laurence B. 
Évaluation :
1

The manager at this location I assume is the manager anyway when I rented my unit was absolutely the rudest unprofessional woman I have ever met. So much so I was very uncomfortable with leaving my belongings in the storage unit. Then she over charged me almost 100 dollars I had to call the 1800 number so I could get my money back. The paperwork on the uhaul truck I rented when I rented the unit didn't even match the truck I was given. The woman who I assume was the manager that day 09/30/2022 at around 11:00am when I went in the office to ask what unit number my unit was not only did she not give me the whole number which was building c unit numbers 611-612 she just told be 611 her and her staff actually watched me and my boyfriend and our friend drive around and walk around the whole storage facility for almost 2 hours looking for my unit that was come to find out inside of building c which I was never told after multiple trips inside the office. She and one of her staff actually laughed at us as they just watched us. Some of my belongings I found out when I moved out of the unit where damaged and broken because it took us so long to find the unit without any help from staff we where running out of time alloted for the uhaul truck that we rented a was told couldn't be extended so we couldn't pack our belongings in the unit as they should have been neatly and carefully because doing so we would have had to pay for another day on the uhaul truck. Which the woman tried to do anyway when she overcharged me for the truck anyway. And last but not least after moving out of my unit on 10/29/2022 I was charged 50 dollars for a cleaning fee when I swept out the unit myself when we finished emptying the unit which I have been unable to get refunded back to me. I will never rent from this uhaul again. It was the worst uhaul experience I have ever had. And I will not be recommending this uhaul place to anyone. Thank you for your time and be blessed.

jennifer r.  |  Expérience générale 
Évaluation :
4

More communication on the details of the pricing an have someone being able to explain it

Nicolas R. 
Évaluation :
5

I know this may seem petty, but I would like to request a refund for $10, as I was charged $19 for fuel, but I only drove 26 miles. Google tells me the uhaul I was driving gets 12 miles to the gallon- so I would've used only 2 gallons of gas. The girl there mentioned fuel cost was $4,8 per gallon (I think specifically she said 4,7-something). That would bring the fuel used out to $9,4 (let's round up to $10 for good measure) I did not leave the vehicle running. I noticed it was not at full when I left but I figured they probably already knew that. With that being said, I would like to be refunded the $9-10 for the fuel that I did not use. :) Everything else was good - service, speed of service, cleanliness, etc.

Madison F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel S. 
Évaluation :
5

Rien

Wilfred D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S.  |  Expérience générale 
Évaluation :
4

With everything being as I checked in the beginning of this survey, I would have preferred the contract amount to remain the same. I increased the insured amount but the monthly amount was also increased in the middle of the pandemic.

GEORGIA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

equality L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANNE T. 
Évaluation :
4

Verify that equipment is in good working condition for day and night travel. The headlights on the unit i used are beyond horrible for night driving. I had to use them on bright to see at all. One light shines into the trees while the other one provides about as much light as a weak flashlight. I was beyond uncomfortable driving at night.

Gerald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EMMETT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
1

Our van had a low tire but did not notice (nail in tire) until a couple hours after we picked up and we were fully loaded. Returned to the uhaul location for help (with the fully loaded van) and they said to call the road side assistance, the office could not help. We did not have the time to wait for road side assistance (again at the uhaul location) so we returned that van ($45 rental fee for the 2 hours) and had to rent another van and transfer everything in the parking lot. Very much so an inconvenience. Our fault for not thoroughly checking tires prior to leaving . The manager on site was very ugly and not helpful. Her reply was “my shift is ending that's the next managers problem” when asked if there was an easier option/way. We rent vans from this location almost weekly and am very disappointed in this Manager on duty was Afton Dugas

Crystal A. 
Évaluation :
4

all good

mary I. 
Évaluation :
4

The staff was always friendly and I never had any issues that weren't able to be resolved. I appreciated the email reminders for payment. Would definitely recommend this U-Haul for all your storage needs.

Lana D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lacey M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia C. 
Évaluation :
1

People there no good took a hour to get a open trailor

tim S. 
Évaluation :
3

All info pre-resistered was of no use. still had to go inside and give info again, which slowed the process. I was quoted 38 miles on the app and I booked it. when I got there it was only 34 miles and a $1 for each mile. Of course, I was ten miles over for some reason. Every time I rent from you there is always a $10 here and after that. I believe your calculation of free miles is a scam to get a few extra dollars out of us. i know your scam.

David W. 
Évaluation :
5

Nothing to improve ! The lady and guy whom worked on Wednesday that are always there…. They are very professional, polite, hard working, helpful, caring and always respectful ❤️

Charlotte B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wilton M. 
Évaluation :
5

Friendly customer service. Was thanked for using U-Haul. Counter area was clean and looked well organized.

russell W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liam H. 
Évaluation :
5

Continue to keep up the GOOD work and PROFESSIONAL service.

Russell R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHAUNA R. 
Évaluation :
1

The staff told me that I would get a refund if I turned the rental early. The rental trailer was very dirty with hay and mud.

William K. 
Évaluation :
5

Nothing. The group at this location were excellent and friendly. Will gladly return here for future service

Cathy B. 
Évaluation :
1

Charged twice for a rental truck

Darrell W. 
Évaluation :
5

I am surely glad that I used the Uhaul storage company. All of my belongings were safe and secure and well kept.

colette r.  |  Expérience générale 
Évaluation :
5

Great customer service from the front desk and through the parking lot. Smiles and attentive people when picking up and dropping off.

Larry F. 
Évaluation :
5

Everyone that assisted me was very helpful and nice!

meghan R. 
Évaluation :
4

Have community coffee for morning hours 😉

STEVEN W. 
Évaluation :
5

I arrived at 6:30 for the truck share service… as per the option online… however, when I arrived at this Hammond location…and began the process, I was notified that it was not set up for that service so I had to wait until 7 am for the location to open. We were on a time crunch for furniture arrival and this set us back about 45 minutes. This would have been important to know ahead of time.

Monica B. 
Évaluation :
2

The safety chain was missing a hook to connect to the truck. I had to use my own shackle to make the connection. I returned the trailer a full 24 hours prior to required time and was informed that the last day of the rental can NOT be refunded. The only reason I added the extra day because I was afraid I would not remember to call and extend the rental if I was. It going to make it back in time. I don't think this is the location or a facilities problem it's a company policy problem.

Elliot S. 
Évaluation :
1

The manager has been sending people pictures of my Driver's license. The picture and has been sent to people I don't know and made it's way back to me.

JOSIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camilo M. 
Évaluation :
5

Very helpful and friendly No problems at all!

Jeremy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNIE B. 
Évaluation :
5

Everything went great. Thank you.

ROSEANN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT C.  |  Expérience générale 
Évaluation :
5

We were supposed to pick up at Chef Mentor Hwy. in New Orleans, but they called the day because they didn't have one and assigned us to Tulane Ave. in New Orleans. We got there at 7:00 am and they said that it was not turned in yet. They called around and found one in Hammond, La. which was an hour away. I appreciated the looking around for us, but something has to be done about this part. If they don't have the truck, they should call to let customer know before they get there the next day.

Roger R R. 
Évaluation :
4

It is difficult to go out on Hwy 51 because of the vehicles drive fast It needs to have traffic control.

John D. 
Évaluation :
3

Definitely the worst uhaul experience I've had. Not necessarily this locations fault, but uhaul general. I can't think of a more frustrating reservation practice than contacting you 24 hours before a truck you reserved 1 month ago should be picked up, and tell you that you actually have to drive an hour to pick it up somewhere else. I went from being able to walk to the uhaul I reserved the truck at, to needing to spend 1 hour of my own gas and time to pick up the truck. And the only compensation for this is they “give you free extra miles” to go pick it up LOL. Of course you need to cover those miles, you should be paying for the gas as well but you didn't, and I should be discounted for the massive waste of time. I can't really imagine ever renting a uhaul again and will be sharing this ridiculous experience with others. 1/10

NICHOLAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ariyan j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
5

Ronni Kay was my sales person for this. She was friendly and helpful i wanted to look at the storage spaces because i have to see how big they are i cant picture the size. She took me to look and stayed friendly. The only thing i would suggest maybe get a golf cart to ride the walk was a little to much i have a neck injury and its hard to walk that far. Other than that everything was great.

debbie m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wilton M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

timmy d.  |  Premières impressions 
Évaluation :
5

Excellent work. Efficient, knowledgeable, and courteous.

Larry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herman L. 
Évaluation :
3

I had issues with the truck I rented called roadside assistance and was told that i would be charged if they took the truck from my home back to the location for repair . Talked to roadside again and they told me that there would be no charge to me for service tech to take truck back , but service tech would rather ME take truck back so I explained to he person at roadside assistance that the truck had no steering and there was a brake light flashing and dinging on the truck that I didn't think it was safe for anyone to drive !!! There was a long pause of silence . I then told her fine I would attempt to drive it back but if anything happened it would not be good that i was in a truck with no steering and or brake issues . They then sent the service tech back to pick the truck up from my location after 5 phone calls and several explanations . And I still recieved a FULL amount charge for the rental with all the inconvenience from the entire day I have used uhaul several times in the last year but this was by far the least pleasant use of a rental from uhaul with very inexperienced, unknowledgable, roadside assistance and or / help

Wallace C. 
Évaluation :
4

Please take the pictures of the truck in the Sun. When there is shade on the truck it cannot be seen very well. Thanks

Cheryl K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Temeker H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrisca A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK R. 
Évaluation :
5

Just check mirrors in future. I stopped in on Monday morning your man adjusted and tightened them perfectly! Appreciate that man! Wish I could tell you his name but it was like an efficient pit stop at the Indy 500. Took less than 2 minutes! He is a credit to that location. But everybody was helpful. Phone response was always excellent. I'll be back down in 2 weeks!

Don R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herman L. 
Évaluation :
5

Everything was good.

Peggy K. 
Évaluation :
4

No furniture pads were provided when I initially picked up the u box.

Bruce C. 
Évaluation :
5

Nothing. I was pleased with the service.

Ana S. 
Évaluation :
5

I don't know if it's possible because of the number of businesses located in the area, I would like to recommend developing a new location for dropping off vehicles. Great Facility!

LaVeric E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nikki C. 
Évaluation :
3

More customer focused

Jim D. 
Évaluation :
3

I felt love me I was overcharged for the truck. The advertisement said $19,95 per day . I wanted to have my whole day and was not allowed to do so. When to worker asked for a discount the manager REFUSED to give me one. I was restricted to 3 hours. I will be contacting Corporate regarding my negative experience. I would like to speak to a customer service rep.

Sherree G. 
Évaluation :
3

I appreciate the service but the extra charges were not explained. The charge of $15 was agreed on. In the clause it stated that a $5 charge will be applied if the the truck wasn't over 7/8. That was for everything gap. So why was it $15 if I put $10 in it before returning it. It was far from the 7/8 gauge.

david G. 
Évaluation :
3

The staff seemed distracted and too busy to really help. I went in there the first time looking for an enclosed trailer. I was told there were none available and that I should call 1800 uhaul to find what I was looking for. So we went out to the parking lot and called that number and was told by the online representative that a 20' truck would be a lot less expensive. I asked her where it was located and she told me it was the same location I was sitting at. Why wouldn't they have told me that. Then when I get back in there they didn't explain anything to me about mileage so I didn't know I had a limit. Thankfully I didn't go much over my limit. She didn't go over anything with me. The truck was brought around to me and she didn't even walk around the truck with me at all. Just sent me on my way. I was not impressed with how we were treated at all. Like they didn't have time to help us. I don't care how busy you are - when you work with a customer they should have your undivided attention (with the exception of answering a call if you are the only one there - which she was not alone).

susan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katoya C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Didd D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

russell Z. 
Évaluation :
5

They were really nice and friendly. Asked about how my trip was and if the truck gave any problems. Check in was a breeze. Told them both steer tires needs balanced. Other than that the truck was better than I expected.

russell W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wilton M. 
Évaluation :
4

Stop charging the customer for extra mileage when events occur that are out of their control. Plan was to pickup in Bogalusa and drop off in Hammond. Because there were no available trucks in Bogalusa, had to pickup in Franklinton, go to Bogalusa and then drop off in Hammond. This added extra miles and extra money to be spent

Edward S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ashlie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stanley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vanessa S. 
Évaluation :
1

Pick up was very easy. They didn't have the appliance dolly that I reserved and they offered me a utility dolly. I couldn't use the utility dolly for my purposes and had to go purchase an appliance dolly. Upon return, I was in the lot, parked and checking out via the 24/7 thing when the lady came out and made me stop the process and move the truck to another location. They would not allow me to complete the return process myself insisting that they do it. As a result I am being charged for a full day more, and a dolly I never had use of, because they didn't have my reserved dolly and they didn't complete the check in until over a half hour after the truck was supposed to be returned. This is super scammy and I am disputing the charges. I have rented from U-Haul several times in the past and have never had these issues. Then again, I never used this location before either.

david M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Myra B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard L. 
Évaluation :
1

Don't charge me for three days when I only used it for 9 hours. Also, don't tell me you're going to take off the dollies I never received and then charge me three days for those too.

Samuel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matti W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda D.  |  Premières impressions 
Évaluation :
5

Very Very Very happy thank you very much 😊

shirley m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

clemente g.  |  Premières impressions 
Évaluation :
2

The facilities are not well maintained and have rodents and stray animals. The roof allowed access for a stray cat to die in the unit. The staff is great but the grounds need updating.

Pershiphine B.  |  Expérience générale 
Évaluation :
1

My storage had fire ants and it got flooded

JARRAE K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cori S.  |  Expérience générale 
Évaluation :
3

My rent was due on July 4 and I pick up the RV on the 5th. They still wanted me to paid the hole month of rent because it was already due. After arguing about why I had to paid the hole month rent, that it was bue 1 day before and that it was a holiday, they told me "as a courtesy they charge me have the rent.

Jose l.  |  Expérience générale 
Évaluation :
1

Uhual charged me $439 knowing dam well I didn’t authorize that paymeants .

kate g.  |  Expérience générale 
Évaluation :
3

I only had one problem my brother works for Uhaul so he sent me his SMID number but I was told I could not use it because he was not there or the reservation had to be in his name.

colette r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGINIA B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenita S.  |  Premières impressions 
Évaluation :
5

Afton was very Professional, she handled my questions and concerns quickly with confidence. The entire staff was very friendly and they all had a great sense of humor, and you could tell they enjoy what they're doing; for me it's always a pleasure doing business with people who can have fun doing their job. Check them out, you won't regret it!

Dale S.  |  Premières impressions 
Évaluation :
5

Ms.Afton and staff are always polite and kind. Very considerate and always helpful.

patricia M.  |  Expérience générale 
Évaluation :
2

Rats got in my unit and ruined everything! There was no food in the unit at all.

morgan c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronny A.  |  Expérience générale 
Évaluation :
5

Persons managing the front desk were excellent. Extremely professional and helpful.

Mary T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lykeisha B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dareale B.  |  Premières impressions 
Évaluation :
5

Once I put my things in the unit I didn't need access to it until I came back to get. Although I did check on evey3-4 months. My rental was a successful one. I would use this facility again if I had something to store that I could not accommodate myself All employees were helpful.

Carla B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIKA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Precious D.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jeff B.  |  Expérience générale 
Évaluation :
1

These people changed the name on a account argued with a customer who was telling them they never showed identification to get the unit. Ran someone else card to pay for the unit they changed the name of & for over a year held onto a storage that was told to them multiple times wasn't needed. If I had more time on my hands I would've filed a lawsuit on this company. I wouldn't rent anything from this company ever in my life. It had a hole in the unit that ruined items. These people or rude & they will change info on your units. Beware of them.

Bessie K.  |  Expérience générale 
Évaluation :
2

Moved out of storage over 8 months ago. Hammond uhaul 4 month of being gone they charged my credit cart over 400 dollars that I didn't authorize. Spoke with multiple people stating I have move out kept calling stating I had the lock still on the storage unit. I took the lock when I moved out so it was a lie . I will not recommend hammond to anyone

Robert R.  |  Expérience générale 
Évaluation :
1

Trash , TRASH

Betty W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K.  |  Expérience générale 
Évaluation :
5

Everything and everyone was great. No complaints.

Terrance B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUNA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lacy B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfernita S.  |  Premières impressions 
Évaluation :
3

Unable to use dumpster created more of a problem with discording things I did not want once clearing out storage unit.

TRINA W.  |  Expérience générale 
Évaluation :
5

Your representatives at the Uhaul on SW Railroad in Hammond,la were very friendly and accommodating. They provided me a chair and asked if I wanted water or anything while I waited for my pick up.

jaennette a.  |  Premières impressions 
Évaluation :
4

The owner and her staff were excellent. The devastating hurricaine did very little damage to her buildings. There was damage to my unit but it was minimal. Just some water came into the unit from the roof causing a little mold to grow on my furnature. But with a good cleaning it will be fine. Much thanks for all they have done for me.

ELIZABETH M.  |  Expérience générale 
Évaluation :
5

The general manager and her staff was very friendly and so helpful! I give them excellent ratings! I am a manager as well of Academy Sports and Outdoors and I know how important positive rating are! But this team was more than great and needed to be called out for being so awesome!

Lorenzo M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie O.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephanie P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVAREO M.  |  Premières impressions 
Évaluation :
2

When we started unpacking out boxes there were several roaches in the boxes.

Kaitlin D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley B.  |  Expérience générale 
Évaluation :
5

When I enter the environment was very warm and welcoming. The staff treated me very well. I would send my family and friends there way

TRACEY W.  |  Expérience générale 
Évaluation :
1

Fraud account was open in my name and used my credit card that was not authorized

Robert R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

APRIL S.  |  Premières impressions 
Évaluation :
1

UHaul has called me constantly. They have left voicemails for a Louis. I have called them back 5-6 times and told them they had the wrong number, and I still would get calls constantly!! That is NOT my name listed as the customer. I can't review something I did not get.

Kennadei L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry L.  |  Premières impressions 
Évaluation :
5

The First Cashier checked me out she was friendly but the second one when I had to go back in she had attitude like she didn't want to be at work or she was disgusted

Miranda J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Premières impressions 
Évaluation :
5

Had leak in roof taken care of quickly If you need a great place to store your stuff this is it great staff and service Thank you

Richard C.  |  Expérience générale 
Évaluation :
5

Staff were so helpful and nice. Also, very accommodating to me, and other customers. Merci.

Jo Ann K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yolunda D.  |  Expérience générale 
Évaluation :
5

your staff at this location is simply awesome!!!!

TYRONE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R.  |  Premières impressions 
Évaluation :
1

Worst U-Haul experience ever. I'd ask for my money back if it didn't take up so much uselessness of my time just trying to communicate with such unprofessionalism. I'll never use uhaul again. I'd rather pay more for a better experience than to experience U-Haul again. And this is no exaggeration just about everyone I mention U-Hauls name to has nothing good to say about them as a company therefore indicating the poor customer service being given by this company to clients who spend their hard earned money to use their equipment and services.

Chrissy B.  |  Premières impressions 
Évaluation :
4

The ceiling in the unit was coming down but no water leaks happened.

darrin a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbel G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teri C.  |  Premières impressions 
Évaluation :
5

The staff were very friendly, and were quick to help whenever I entered the store. Great service!

DEMILE K.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

krystle S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

darrin a.  |  Premières impressions 
Évaluation :
5

The trailers handled Excellent excellent with a heavy load and under high wind conditions. I will use them again.

James C.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

chaszion d.  |  Expérience générale 
Évaluation :
5

Great customer service at this location and would refer to family and friends.

Sonya M.  |  Expérience générale 
Évaluation :
5

I had this storage unit for a couple of years. At no point was I ever concerned about the safety of my belongings. Merci.

dameon b.  |  Expérience générale 
Évaluation :
5

Merci

shirley m.  |  Premières impressions 
Évaluation :
5

I recommend U-Haul for moving AND storage!! The staff is very professional, attentive and helpful. Each time I had a problem, U-Haul worked with me to find a workable solution!! 5 STARS

JANIE C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seldon B.  |  Premières impressions 
Évaluation :
5

My agent was extremely helpful and professional. I can't remember her name, but I was very pleased with her customer service execution. 5 stars!

vanessa m.  |  Expérience générale 
Évaluation :
5

I was impressed at the cleanliness of the units and the facility! I have recommended it to several people since my positive experience! Thank you!!

Kellie F.  |  Expérience générale 
Évaluation :
5

Great Customer Service & VERY Clean

Schilacy J.  |  Premières impressions 
Évaluation :
5

Staff is very friendly and very helpful!!!

Aleta S.  |  Expérience générale 
Évaluation :
5

The young lady who checked in my return and rented me the storage room was very nice, friendly, and helpful. Quick and easy service!

dan l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adriana d.  |  Expérience générale 
Évaluation :
5

Y’all are so amazing thank you so much for helping me and being so sweet God bless you all

Jennifer K.  |  Premières impressions 
Évaluation :
5

Ms. Afton was knowledgeable, helpful and kind. She made my experience a lot better.

Kyle C.  |  Premières impressions 
Évaluation :
2

Everytime I went in to my storage my card would not let me go out so I had to call and wait for someone to come and let me out

DONNA B.  |  Expérience générale 
Évaluation :
1

I rented storage unit online. I did not select auto pay and I was charged an additional month storage fee. Tried to resolve problem, no help from staff. Be aware. No pro rate.

Donald W.  |  Expérience générale 
Évaluation :
4

Overall great staff , if needed will return

Randy S.  |  Expérience générale 
Évaluation :
5

The staff was very helpful, and Afton Dugas was especially most helpful. I would highly recommend them to friends and colleagues.

rana m.  |  Expérience générale 
Évaluation :
2

The storage unit was nice and clean but the staff can be extremely rude...

Tyrone L.  |  Expérience générale 
Évaluation :
1

I was put out because my car was over the line wow

Patrick G.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful.

rana m.  |  Premières impressions 
Évaluation :
3

Employee were rude

Stephanie B.  |  Expérience générale 
Évaluation :
5

Very friendly personnel. U haul computer server seems to be a problem because of upgrade, but the personnel ask for help and continued doing her job. Everyone chipped in to help.

GEORGIA H.  |  Premières impressions 
Évaluation :
5

She was nice friendly and made me feel at home and treated me very nice I can give her a 10 for excellent service and very sweet

Charonita L.  |  Premières impressions 
Évaluation :
4

Occasional a/c water leaks / bugs, but promptly dealt with. Disappointed that it took three days before my move out was confirmed. Overall an excellent experience, however.

Erin W.  |  Expérience générale 
Évaluation :
2

The truck's roll door got stuck open because it would open too far. This delayed us a good bit trying to fix it. Tow dolly light not working right. Customer service excellent.

Robin R.  |  Premières impressions 
Évaluation :
3

While the people and facility were great, the value was not. I found units just as good at a much better rate (which included 24 hr access). With the rate increase, I decided it was time to move.

Jeff R.  |  Expérience générale 
Évaluation :
5

KIND AND EFFICIENT

Fox R.  |  Premières impressions 
Évaluation :
5

Thanks for the service

lamont j.  |  Expérience générale 
Évaluation :
5

everything an everyone was GREAT, thanks

Bobby B.  |  Expérience générale 
Évaluation :
1

2 months after I returned the rental they were still charging me. Every time I called I got 10 transfers and no call backs and a bunch of excuses.

RONNIE L.  |  Expérience générale 
Évaluation :
5

The lady who assisted me was very helpful both on the phone and in person. I will definitely recommend UHaul...

Aleta S.  |  Premières impressions 
Évaluation :
5

Great service, I would definitely use them again if needed

Gracie B.  |  Expérience générale 
Évaluation :
5

Awesome experience!!

Candice L.  |  Premières impressions 
Évaluation :
5

.

LANA M.  |  Expérience générale 
Évaluation :
5

I had storage for 18 months and had zero problems. Also, i just rented a trailer and the staff helped me get the trailer hooked up to my truck and answered all y questions. Great experience.

GERARD K.  |  Expérience générale 
Évaluation :
4

I had 2 U-Boxes delivered from Sioux Falls, SD. This place had some major problems with honoring my contract they shipped 7 days late. HAMMOND SQ was Great! Saved me $$ by working with me THANK YOU!

Karen N.  |  Expérience générale 
Évaluation :
5

Excellent

darruiest b.  |  Réservation 
Évaluation :
5

Staff always professional and helpful

katrene h.  |  Expérience générale 
Évaluation :
5

The lady that I talked to on the phone and set my reservation was really understanding and really sweet .

KRISLYN K.  |  Réservation 
Évaluation :
5

The sales associates were awesome. They went out of their way to accommodate me! They had run out of the tail light attachments. They were innovative! As a result, I am in my new place!

Natasha W.  |  Réservation 
Évaluation :
3

S.O.

Joseph V.  |  Expérience générale 
Évaluation :
2

We had to throw a lot of our belongings away d/t water leak and rats.The leak was supposed to be fixed but not sure.After getting some important stuff out we just left few things in storage. #420

CHENELLE B.  |  Expérience générale 
Évaluation :