Évaluations des clients U-Haul Moving & Storage of Hammond

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Hammond

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Linda M. le

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Ryan the owner let us in right as they opened. He was professional and very outgoing. He even saved me from ordering too many furniture pads and saved me money. I would recommend this location to anyone who needs pro device and very quick check in. Thanks Ryan!

Baraka B. le

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Le client n'a pas laissé de commentaire.

Clifford M. le

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Le client n'a pas laissé de commentaire.

Nancy C. le

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The cargo van would not start so I had to take a 10 foot truck which I really didn’t want to drive because it was very cumbersome for the purpose I needed and it was not as easy for me to maneuver in heavy traffic. Not too big of deal but I’m sure I used more gas in it too.

Jesus F. le

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Le client n'a pas laissé de commentaire.

allen m. le

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Great customer service there staff are great people

Darryl H. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Le client n'a pas laissé de commentaire.

DAVID K. le

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I had issues using your app to check in. it would not load. i had to use the website instead from my phone. but I was still able to do so. just took a lot longer

Latrice G. le

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Everything was perfect Ryan and niecey were awesome. I’ll definitely recommend this location to my family and friends

Janet W. le

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Le client n'a pas laissé de commentaire.

Irene O. le

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Make sure equipment is not broken. Left cable of overhead door on 10” truck was broken. Worked okay - just harder to lift. Otherwise all was good. Staff was super nice. Location was not closest; but Weekend hours were great. Will definitely rent here again.

Carla S. le

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Le client n'a pas laissé de commentaire.

Lori F. le

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Le client n'a pas laissé de commentaire.

Joann H. le

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Le client n'a pas laissé de commentaire.

Scott G. le

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The only positive was the individual that helped me navigate U-hauls awful website. Received 5 phone calls changing my reservation, moved my dates around, moved my truck location. I expect some sort of refund, please look at the call log and see how much time I wasted. They guaranteed my truck was a one way, nope. They guaranteed a local truck, nope.

arthur h. le

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Le client n'a pas laissé de commentaire.

Diane L. le

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Le client n'a pas laissé de commentaire.

Mile M. le

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Le client n'a pas laissé de commentaire.

Gertrude W. le

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Le client n'a pas laissé de commentaire.

connie m. le

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Get a new employee that gives information to customers....I did not know the office would be closed upon returning truck. Was not told what to do...tried to read fine print but needed a magnifying glass. Also my cell phone died and I couldn’t call from where I rented truck. Had to charge phone in car and call when I got home....the website instructions were ambiguous....hated the whole experience....

Christine P. le

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Be open on time. A line of customers there for 9:00am opening & didn't even start to get waited on until approx. 9:20. Just got a new drivers license from State & wouldn't take it because only last 4 nos. were listed. Had old license to show all nos. and pic were the same, but wouldn't take it. This needs to be changed. Had to call someone else to come down and wait for them. Then their phone wouldn't work. Very frustrating.

Jemima G. le

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Le client n'a pas laissé de commentaire.

Deanna M. le

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Have another worker on shift. When I arrived, both people were busy on the phone. I waited several minutes before they were off to help me.

carlos p. le

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Le client n'a pas laissé de commentaire.

Nicole B. le

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The AC didn't work on a 90° day. The windshield was filthy and included bare foot prints on it. The app said "skip the line" by bringing my phone to the side of the counter to get my keys. Stood there unacknowldwged for 10 minutes until I got someone attention. There were 4 workers and 2 people in there. All 4 were attending to 1 guest and ignoring me. When I called to inquire why my reservation kept getting moved back I was spoken to like i was a moron for not understanding what a "tight schedule" they're on. Awful experience and very disappointing when I'm spending close to $600 for their service. Reservation time was pushed back 3.5 hours than what I scheduled. No one notified me.

Fabian B. le

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Friendly and helpful staff. Very great customer service.

Adolphus P. le

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Le client n'a pas laissé de commentaire.

dan f. le

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Le client n'a pas laissé de commentaire.

Steven G. le

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Nothing

vicki m. le

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I've used them twice..service was excellent.

James H. le

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Le client n'a pas laissé de commentaire.

Latonya B. le

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Le client n'a pas laissé de commentaire.

Chris K. le

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Customer service was top notch

Jermaine s. le

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Best people to help you is in this place in hammond off 165th.

raymond f. le

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Le client n'a pas laissé de commentaire.

Milutin G. le

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Actually the team is very friendly and went above and beyond on getting information out of the system to refund a $16.00 purchase of a furniture pad that was still in the bag. Great job and customer service.

Anthony B. le

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Handling customers. Upon return there was a lot of urban attitude displayed, resulting the staff becoming frustrated and speaking “at the situation” but not directly confronting the people (in an appropriate manner) which caused other people to be delayed. It took approx. 15 minutes for me to leave; it only took 2 - 3 minutes to check out, which was great.

Mya L. le

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Hire new people when I went into the store the music was so loud I couldn’t even hear myself ... the man took his time to come to me and was very rude saying slick comments about other customers...

michael S. le

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Jamarios did an excellent job! He represents uhaul very professionally! Great job!

Kenneth D. le

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Both the person who checked me in and the one who checked me out were knowledgeable, helpful and friendly. I wish you had a category to review employees they would get 11 out of 10!

Natalie A. le

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Le client n'a pas laissé de commentaire.

Latasha B. le

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This Uhaul location has excellent customer service. Everyone I engaged with was very friendly and helpful. They are flexible and want to ensure you have a safe move. I highly recommend this location

Shar S. le

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The units were pitifully small. Not big enough to put a couch in. It was nothing like describe. I was very unhappy with the storage options. The staff at the Hammond office

christopher w. le

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Le client n'a pas laissé de commentaire.

KYLE W. le

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Cussing was everywhere. I tried to talk with an employee and two were both quite rude when I tried to return the vehicle. Customer service could be a bigger priority.

Tianca R. le

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Le client n'a pas laissé de commentaire.

BRENDA T. le

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Mileage price a little higher. Friendly and professional staff. Easy to do business with you. Good experience as usual.

Jamal M. le

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Le client n'a pas laissé de commentaire.

Richard C. le

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Ryan was very helpful and made the whole experience enjoyable

CHERYLL a. le

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Made appt to install hitch via customer service line. Day before appt, store guy called saying he doesnt have time nor part for install. Pushed me out a week, dropped off my car and 2 hours later, same guy calls and says he cant do it. Picked up my car and drove to a mechanic to do it last min. Went to drop off trailer and another cust rep was being shot with me and rushing me off phone because he said they were about to close and his computer will shit down when it does. Terrible experience

Kathryn R. le

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Nicole Lazano helped us create our reservation. Everything was easy, pick up and drop off.

mile m. le

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Le client n'a pas laissé de commentaire.

Kathleen L. le

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We had an appt at 9 AM this morning. I received a voice mail last night that I played 3x and could not understand because the person was talking so fast. I heard if we could be there at 7 AM he would have us done by 9 AM. Then he mentioned when next available appts were and his off days. My son was coming from Michigan City and could not come before 9. What is the purpose of an appt if you can't keep them? I saw UHaul called at 8:30 this morning and when I called back I was put on hold for too long so hung up. My son went in for the appt only to be told you could only PARTIALLY do the job, you were refunding part of my money and we had to go somewhere else to have the job finished. HUH? I am a busy person and don't have time to waste. My son is a busy person and doesn't have time to waste. THAT IS WHY I MADE AN APPT! Then to top it off, after I PAID IN FULL there were additional charges because they FORGOT something else that was needed! This is NO way to run a business and I am very unhappy about it. I have always used UHaul to install my hitches with no prior problems. This is UNACCEPTABLE!

raymond f. le

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Keep up the great service

Julie O. le

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Le client n'a pas laissé de commentaire.

Lisa T. le

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Everything was great for me, Customer Service was the best, had a rough start to my day but just speaking with the ladies had a turn for the best Thank You

Antoinette G. le

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My issue is with the company not the location. I made a reservation 4 wks ago. I wrote everything down including the name of who took it. 3 wks later I call in to confirm because I had still not gotten an email and there’s no reservation under my info. I then REDO the reservation with this women and call back a few hours later to find out SHE DIDNT PUT MY RESERVATION IN EITHER!!!! even though she gave me confirmation she did. So I them have to to do it a third time the size truck I need is now no longer available and she try’s telling me the location I’m giving her does have anything. That finally get handled and I show up Saturday to pick up my truck and appliance dolly just to be told “WE DONT HAVE THOSE”!!!!! WHAT THE HELL IS WRONG WITH THIS COMPANY THAT YOU FEEL THE NEED TO SCREW OVER YOUR CUSTOMERS!!!!! Unbelievable, unprofessional and simply UNACCEPTABLE. and of course no attempt to credit anything for Their multiple mistakes. On top of the website not working correctly to upload the phone for the 24 hr drop off they claim to be super easy and fast. I gave up after 37 min of standing there trying up load what it wanted.

Lorenzo C. le

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Le client n'a pas laissé de commentaire.

Jennifer M. le

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Le client n'a pas laissé de commentaire.

Peter D. le

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It took me more than 45 minutes to get the truck dropped off. First, a long line and only one person helping everyone. Then I finally got the chance to speak to the person. Then he had to call U-Haul to confirm something. (??) So then I called in my own cellphone, got to speak to someone and told him to confirm whatever he needed as he was helping another customer. After that I had to wait for him to be done with the other person and take me. When he said something about the gas, I said I was told not to get gas. He gave me back the receipt and said read what you agreed to. (???) then he charged me $40 for NOT EVEN 1/4 tank that I used and I could finally walk out of that place. Fist time I ever use U-Haul and had this “great” experience.

Nancy C. le

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Le client n'a pas laissé de commentaire.

Hector R. le

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Customer service from assocaties at front desk were very shy from rudeness. The price was different from what was initially online. No help from assocaites at location. I will rent from Pensike next time and pay more to avoid the unprofessionalism

Jackie P. le

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Le client n'a pas laissé de commentaire.

CHRISTINE T. le

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Not much. Was a great experience considering we interrupted an irrate customer. They handled the situation very professional ly.

ROBERT B. le

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GREAT

Carolyn W. le

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Le client n'a pas laissé de commentaire.

victoria k. le

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The only complaint I have is when I made the last time change I Asked if there would be a charge if I brought the truck back later than the 24 hours and I was told no. But when I Arrived to pick up the truck I was told there was a twenty dollar fee. But overall this was the first time that I had a really good experience with using the uhaul company without any hassle or frustration.

Douglas H. le

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Remember to be confident regarding customer's needs. Everyone has a different experience to share. The customer service was good and the store and van were great quality. It seemed to be a very nice business.

Kathryn T. le

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Le client n'a pas laissé de commentaire.

terry j. le

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Le client n'a pas laissé de commentaire.

Kortisha M. le

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Le client n'a pas laissé de commentaire.

ANGELA S. le

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Your staff was absolutely wonderful and very helpful.

RYAN M. le

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Great staff!!!

Rosalyn H. le

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Le client n'a pas laissé de commentaire.

john c. le

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Very friendly service and easy return.

Rosalyn H. le

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The guy was fast checking me in. I was in and out in no time.

Courtney Lou Ann M. le

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Le client n'a pas laissé de commentaire.

KAMAL H. le

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Waited 30 mins while the staff walked around and talked on cell phones 4 people working and only one was helping customers there was alot of customers waiting never again

Lorna R. le

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Le client n'a pas laissé de commentaire.

paul k. le

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Le client n'a pas laissé de commentaire.

Anthony B. le

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Professional services

jackie j. le

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Well I had a bad experience- they forgot my dollies and didn't show me what truck to use. I talked to manager and she worked it out. I understand they busy, should hire more people. Kudos to the manager she very nice and understanding.

Jenora K. le

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Awesome

gaylon h. le

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Le client n'a pas laissé de commentaire.

Ivan M. le

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Need more workers at this location. There was one person working and he had to check miles on the trucks and serve people inside as well. He looked stressed but kept his cool and did his job efficiently and accordingly.

Alice K. le

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Staff was very friendly and helpful. It was a very busy day and they were very accommodating.

michael o. le

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Le client n'a pas laissé de commentaire.

David T. le

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Le client n'a pas laissé de commentaire.

tommie j. le

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No recommendations, had an excellent experience

Ken L. le

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Hammond vacation was very nice, still not sure why I was sent to Hammond when I reserved the truck in Schererville though.

HERLINDA c. le

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Nothing needs to be done friendly service and great employees

GUADALUPE M. le

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Le client n'a pas laissé de commentaire.

Gloria M. le

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Le client n'a pas laissé de commentaire.

richard C. le

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Everything was perfect. The representative was friendly and showed us how to attached the part to the hitch. Thanks!

Gabriel J. le

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Le client n'a pas laissé de commentaire.

Donald K. le

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Terrible customer service. Poorly maintained equipment.

SANDRA C. le

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Le client n'a pas laissé de commentaire.

belen m. le

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Le client n'a pas laissé de commentaire.

Darryl L. le

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Le client n'a pas laissé de commentaire.

kevin l. le

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Inside windows were filthy, radio tuner wasn't working properly, speakers kept making a loud popping noise and were very distorted, drivers window handle was broken and when I did get it rolled up and down to pay tolls was a mess (really pissed me the F... off). Headliner was falling down everything rattled in the cab and when i had to brake the steering wheel pulled to the left. What a piece of shit. Oh and the best part as soon as I went to pick it up with the contract number in hand the store person typed in the contract number then immediately got on his personnel phone and was texting right in front of me as I was standing there waiting very impatiently... Uhaul what a joke.

gabriel d. le

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Le client n'a pas laissé de commentaire.

Jeana J. le

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Le client n'a pas laissé de commentaire.

valerie w. le

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The gentlemen at the store on 165th Street in Hammond, Indiana were very courteous, professional and helpful. I was very satisfied.

Becky S. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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This experience was excellent.

shirley h. le

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Le client n'a pas laissé de commentaire.

aneisha t. le

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The sales associate was very professional and helpful. He took his time exampling the rental procedures and clarifying early drop off to me. 5 star service.

Carl Z. le

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Ryan was wonderful to work with. I arranged the pickup with the app, but he made my experience easier by working with me at the counter, which he suggested. Drop off was just as nice, the person checking me in was pleasant and made my experience enjoyable.

Timika J. le

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Make the process to get the truck from self serve a little faster.

Darius M. le

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Guy there kept being smart with telling me "it's simple math" in which really almost took me to another level so I'll never come there again It was the guy that checked me out!!!!!!

terry w. le

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Le client n'a pas laissé de commentaire.

jeff a. le

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Heat would not blow out of the vents, the box was not swept when I picked it up, the engine was sluggish and felt like a misfire and stalled out twice on me, headlight on the passenger side was very dim causing low visibility, and the drivers sun visor bracket was missing and kept falling in front of my driving view, also the truck smelt like body odor in the cab

David G. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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I had a terrible experience with the app and then to see all the advertisements promoting its ease made it more frustrating. I went through all the steps until approval and it said pending for several minutes, I tried chatting to solve the problem but there was no response. I finally had to go in and wait like I was trying to avoid.

ALESIA A. le

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Le client n'a pas laissé de commentaire.

Dana W. le

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Le client n'a pas laissé de commentaire.

Tiffiany B. le

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Le client n'a pas laissé de commentaire.

jerome S. le

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Staff was very friendly, helpful and knowledgeable. Equipment was clean and maintained well. Will definitely use them again.

Sarah G. le

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Customer service was very helpful and accommodating!

christaina c. le

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Le client n'a pas laissé de commentaire.

MacKenzie G. le

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Le client n'a pas laissé de commentaire.

Stephanie P. le

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Very professional customer service!!!!! I love uhaul

Michael A. le

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I gave this facility and Average rating because it was very difficult to load & unloaded my furniture into a upper unit where there was No Catwalk. Also, The Staff was usually not very friendly.

Cynthia C. le

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Le client n'a pas laissé de commentaire.

James M. le

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Natalie and her team were a great help during the move.

SHAWN F. le

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A+

Latanesha S. le

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Very Great customer services the best uhaul I been to.

NICOLE F. le

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Le client n'a pas laissé de commentaire.

sara g. le

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Le client n'a pas laissé de commentaire.

William F. le

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Le client n'a pas laissé de commentaire.

KEN H. le

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Let the customer know the Grace time to pick up a rental.(Good customer service)(I wasn't notified that! That is all.

Terri W. le

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Le client n'a pas laissé de commentaire.

Latonja J. le

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The truck was of poor mechanical condition. I thought it would fall apart at any moment while I was driving it. I definitely would have asked for another truck if one had been available.

Sean S. le

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By far the best experience I had with Uhaul

Raymond R. le

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Le client n'a pas laissé de commentaire.

cherria b. le

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Le client n'a pas laissé de commentaire.

ARENDA J. le

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Le client n'a pas laissé de commentaire.

Lorena L. le

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Le client n'a pas laissé de commentaire.

Davie W. le

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I came in just before closing and was able to get a truck with no issues. The staff was excellent.

Nancy N. le

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very efficient.

Mia B. le

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A small mixup on the moving supplies I pre-ordered, but it was resolved immediately. Customer service was wonderful.

Tyler M. le

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Le client n'a pas laissé de commentaire.

Ashley J. le

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Le client n'a pas laissé de commentaire.

Sonya P. le

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Le client n'a pas laissé de commentaire.

Pedro S. le

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The last time I rented a truck and used it for the same distance I was charged $34 like it stated when I reserved it online and picked up at hanks auto, this time I was quoted $34 online when reserving and was charged $78 when dropped off at the place on 165th uhaul storage Hammond in. Customer service was awe full there.

Raymond R. le

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Le client n'a pas laissé de commentaire.

Shaquita N. le

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Le client n'a pas laissé de commentaire.

Jerome C. le

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Le client n'a pas laissé de commentaire.

NICOLE F. le

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I could have used a 17' truck. Other than that, it was excellent customer service. Very personable & professional!

CESAR R. le

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Le client n'a pas laissé de commentaire.

Gabriel J. le

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Le client n'a pas laissé de commentaire.

Moses M. le

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You all have a great place of business... keep up the great work!

isabelle W. le

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Le client n'a pas laissé de commentaire.

Jorge T. le

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Le client n'a pas laissé de commentaire.

Wrenetha P. le

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One thing , your card payment device do work all the time. The worker had to put my card card info by hand. Wasn’t happy about that. Overall nice place.

EDUARDO G. le

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Personnel was professional and excellent to work with. They worked at the Hammond, IN location on 4/13/19.

Nicole W. le

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Le client n'a pas laissé de commentaire.

areah b. le

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Le client n'a pas laissé de commentaire.

Martin B. le

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VERY GOOD SERVICE AND VERY COURTEOUS PERSONAL. I WOULD DO BUSINESS WITH THEM AGAIN.

jose O. le

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None everyone was polite

Lee B. le

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I was supposed to pick up my truck at the Lansing location on Berenice Road! They screwed ut up and sent me to the Hammond location! Everyone at the Hammond location did everything tk make it as smooth and quick as possible for me! THEY WERE GREAT!!!!

John C. le

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Le client n'a pas laissé de commentaire.

Bonny S. le

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Great, friendly service.

LAURIE G. le

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The staff was friendly but the storage unit itself was too small they charge too much rent for storage and than after 2 days they start charging late fees you should have a grace period.

Teresa J. le

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Excellent service

Diondra D. le

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Everything was good. Staff was pleasant and willing to help me when I need last minute accommodations!

Elizabeth K. le

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Very helpful even though they were busy.

BILLIE R. le

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.

ZENOBIA W. le

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All staff were friendly and helpful at all times.

scott w. le

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Looking for forward to working with your establishment again soon Scott

elizabeth g. le

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I’ve rented trucks from this location many times, and they are always cordial and professional.

Alessandra C. le

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Very disappointed. Lateesha was very rude. We got a unit on the second floor with a very sketchy steep stairway to access. We had to move a fridge among other heavy things and it is a safety hazard!!

Joyce M. le

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Unable to accommodate my storage needs but the customer service was excellent at this location! Thank you!

chris m. le

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Everything would of been 4 stars ..except the mice turds and some water damage i had all over my belongings.

Carleen X. le

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Could improve customer service.

sindey b. le

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None

Shayna C. le

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We had a terrific experience using Uhaul! We would highly recommend them to anyone!

Brittany K. le

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The staff was incredibly rude and the unit was not the size advertised. This was the worst experience I have ever encountered

Lestavia P. le

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The entire staff is professional, friendly and accommodating. The storage facility is clen and well lit. I would highly recommend this storage facility.

Sharay H. le

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THANK U!