The staff are professional and helpful.. I've never had any problems and it's easy to make my payments when needed...
ALBERTO P | First ImpressionsSelf Storage Units in Hammond, IN, 46324
U-Haul Moving & Storage de Hammond
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- 4,0 - Cote moyenne des clients
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Jessica Johnson was great
CECILIA C | Overall ExperienceThe storage unit is much smaller than I expected and a little inconvenient to get to
JACKIE M | Online Move InMissing irems
LILLIAN W | Overall ExperienceMs Tamekka was very nice and courtesy. She was accommodating and friendly!!!
Yvette M | First ImpressionsPoor customer service from employees
patrick g | Overall ExperienceSeveral of the employees are blatantly rude...,
Brenda D | Overall ExperienceGreat staff and very concerned about customer situation’ Alma and Derrick are great!!
ALMANIKA S | First ImpressionsThis whole experience was horrific. Not only did they not have the right space I had to load and unload and double pay workers. They sent me to another facility then double charged for the truck. I will never use U-Haul again. U-Haul caused me to over spend $500 I am so outdone
Trenia J | Overall ExperienceThe staff went out of their way to accommodate me, and I really appreciated the ease of rentals on such a stressful day.
GENAEA C | Overall ExperienceThey always go above and beyond when assisting customers. They treat us like people.
MARK R | Overall ExperienceThe only reason I gave this facility a three star is because the customer service is great but the storage cost every month was super expensive the storage I had was super small and I paid 149.00 every month sometimes lates fees which I will pay 179.00 when I say my storage unity was small I mean small another all my mattress was stained with yellow stains I don’t know why and where if came from because we I first brought my things to this location my mattress was good as new and now I just want to throw them all away once I unload my things from the U-Haul I will definitely take pictures and file for complaint
ROCHELL J | Overall ExperienceI purchased my uhaul unit on 8/21/24, I am moving in today, (8/22/24). The staff member I was serviced by was very “nice-nasty,” and was unnecessarily giving me a hard time. Prior to coming in on 8/21, I had already come in and reserved the same unit. The manager was polite and helpful on that day. As for the staff member that worked that afternoon, he was not pleasant at all. Also, the set up is very inconvenient. You can’t park in the actual dock area, my unit is up the stairs, which means I have to bring things in from my car, parked outside of the dock. Currently, I am moving some heavy things in by myself. The lock system is inconvenient as well. I had to keep going in and out, and up and down the stairs. A staff member put a gold lock with red tape on it on the unit. I had to continuously go up and down, back and forth just to have the right key for the red tapped gold lock. There’s no elevators, or anything to help move things into the storage unit. Even with movers to help, it would be nice to have a cart or something to help customers move into their units if I have to bring things from the lot which is absolutely crazy. I was asked repeatedly yesterday, “are you moving in today?” Besides the gold key, what does it matter if you can’t park in the dock, there’s nothing to help move, (as in carts etc.), and you’re going to be inconvenienced anyways. Something told me to go to another Uhaul. I’m upset I didn’t listen to my first mind. If I could, I’d truly get a refund from this place. Moving can already be hard enough.
CHERI M | First Impressions