Customer Reviews for U-Haul Moving & Storage of Hammond

5053 évaluations

822 165th St   Hammond, IN 46324
(& Calumet)

(219) 937-1454

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(219) 937-1454

822 165th St
Hammond, IN 46324
(& Calumet)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

I picked up uhaul at 12pm bought it back 10 am. When I looked at my bill it was 123.xx I'm trying to figure out why when I went 40 miles and charged 19,99$ for Uhaul and have 14$ Insurance . The reason why is because they charged me for 2 days in stead of 1.

Jala M. 
Évaluation :
5

What a great place to rent from. Natalie Williams is the nicest person to deal with by far. If uhaul has a most valued employee award this woman deserves it along with a big ole raise! I highly recommend this business especially if you have the pleasure of dealing with her.she answered every question I could think of and made this rental experience a pleasure.

Michael H. 
Évaluation :
5

The staff made my experience safe, fast and enjoyable

DONALD L. 
Évaluation :
5

My whole experience from start to finish was frustrating. I was given the wrong pick up location. Then after I was already on the process of dropping it off I received a test message to go drop it off in gary. Thankfully the young man who was checking in trucks at the place we already where on 165th in hammond was kind enough to check in our truck and said we could leave it there and he would make a note of the situation for us. Communication and instructions were incorrect and very inconvenient.

JAMIE V. 
Évaluation :
5

I always rent my U-Haul's from this location the staff is friendly The U Haul'salways be clean The management is very nice very professional and always make sure the customers are took an care of

KANIKA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHYLLIS B. 
Évaluation :
4

Remind folks to not lock the vehicle and deposit the key in the drop box and THEN go to the validate app on thei or phone. I had to pay the extra 20 $because I couldn't take a photo of the mileage and gas level. Otherwise all good!

ELEANORE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELICIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELYRAH G. 
Évaluation :
5

Natalie was amazing, and the staff was excellent and very helpful!

christine h.  |  Expérience générale 
Évaluation :
5

The 165th hammond,indiana location and staff are great. I have rented trucks and trailers from here for years and will continue to do so.

Carl C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FILIBERTO M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valerie M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KISHA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FILIBERTO M. 
Évaluation :
5

The storage needs to be updated the locks are old and they need to get elevators inside the storage unit.

Jennisis S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephany M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY C. 
Évaluation :
5

Try to have extra equipment for your customer,just in case someone Late is bringing in one.

Larry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWNEE T. 
Évaluation :
1

I made a reservation at a different location, and when I got there my truck was not available. Cost me money and time!!!

ORIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor R. 
Évaluation :
1

Make sure the truck that the person reserved is there so they won't have to make a 1000 trips because the vehicle is to small.

ANTIONETTE H. 
Évaluation :
1

This was the SECOND weekend in a row I have booked a van and on both occasion I have arrived for pick-up and not received a van. Last Saturday I booked a van and was told that I would have to pick it up in Merrillville because the one they had broke down. This Sunday (29th) I originally booked a van for 12pm didn't end up getting it until 230pm which threw my whole day off and they were still down the van from last week. They really need to work on being more organized and I don't know getting more trucks so customers aren't booking a truck you don't have! Customer service could use some improvements when you inconvenience your customers day you should be accountable and make things right as best as you can!

JASMIN O. 
Évaluation :
3

Explain prices

MARY S. 
Évaluation :
5

Great service!!!

DANNY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN A. 
Évaluation :
5

Natalie was great and made it easy for us to pick up and drop off. She was very courteous and helpful making the rental experience go smoothly.

CHRISTOPHER B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
5

The staff was very helpful.

ERIC L. 
Évaluation :
4

This is not the location that I chose. But it isn't too far from me so that wasn't that bad. And thankfully they had more than one trailer because the one they assigned to me first had a broken door. Overall this location served me well. The associate who helped me was very helpful and quick when she had to change me into a different trailer. I was very pleased with that.

Larry S. 
Évaluation :
5

Get some dollies

TERRY B. 
Évaluation :
5

Awesome!

JOHN M. 
Évaluation :
4

Overall great. I would have preferred a printed contract versus getting the information on my phone but was told the paper option was not available.

Brent S. 
Évaluation :
5

She was very nice and knowledgeable plus super helpful with check in.

VICTOR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefanee H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
3

We originally reserved a vehicle at the Schererville location and were sent here. We were forced to use a larger trailer than we reserved. Very disappointed in the service at both locations.

JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KANIKA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEIL D. 
Évaluation :
5

Everyone was nice and knew their jobs. Exremely professional and helpful.

Venita W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADFORD K. 
Évaluation :
3

We did not get the dollies we asked for but still got charged for them.

JUAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KANIKA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALETHA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEARY D. 
Évaluation :
5

Everything was wonderful except for the lighting in the storage room. There was none. Thank you Natalie she is an amazing supervisor. I would definitely use this place again if needed. Merci.

Adelfa P.  |  Expérience générale 
Évaluation :
5

The customer service representative at the desk was exceptional in helping me. I will definitely return for my rental needs because of her.

Frank S. 
Évaluation :
5

Rien

TYRONE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STACY H.  |  Expérience générale 
Évaluation :
3

Truck wasn't clean at all. Spilled drink all over the middle seat and passengers seat.

KASANDRA T. 
Évaluation :
1

I used photos and have contacted you 3 times for a milage dispute. I have not received my refund nor any contact in regards to it

KEVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLEEN H. 
Évaluation :
2

Alma and Natalie I will always have a place in My heart for these Ladies that helped Me in My struggle with the lost of My MOTHER just by going above and beyond customer service that doesnt come with the job but comes with how they were raised by being LOVING,CARING & COMPASSIONATE human beings.....& I LOVE YOU guys for that!!! I want to thank you BOTH for that from ME & MY LOVING MOTHER whom I MISS SO MUCH!!! actually it was MY MOTHER who picked UHAUL to store her goods & they done just that.....thank U ALL for such an experience & MAY GOD KEEP YOY & WATCH OVER YOUR FAMILIES & LOVE ONES..... GOD BLESS!!! (P.S UHAUL COOPERATE GIVE THESE LADIES A RAISE).....

Christopher P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuelita G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny J. 
Évaluation :
3

While we did run into bumps in the road the staff at this location was truly a pleasure to work with. I wish I would've gotten the gentleman's name, but when I picked my rental up he pulled it around for me and cleaned the inside which he didn't have to do and was very polite the whole time. Natalie the GM truly showed that she cared about our troubles and went the extra mile to help us find a resolution it was a pleasure talking to her.

Katlynn A. 
Évaluation :
4

Automated process was fast and easy. Uploaded all required documents. Return was automated....but still had to wait in 20 min line to pick up and return. Had to wait behind those with no reservation. There has to be a non reservation line and one for reservation.

Saul A. 
Évaluation :
5

Nothing! Everything was super easy and convienient and the lady working the front desk is super kind and helpful!

Brittany W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre A. 
Évaluation :
2

The app was horrible. It timed out before I could finish checking in. It wouldn't let me return the vehicle appropriately. The negative with this location was I ordered 3 dozen furniture pads and received none.

Cory D. 
Évaluation :
5

It was definitely quick and easy being able to rent and return a U-Haul. Everyone I dealt with was very friendly and informative. I will definitely will be back when I need another rental.

GABRIELA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT P. 
Évaluation :
1

All employees are rude and have attitudes they act as if the customers are bothering them as if they're not being paid to work. This location is the pits

STEFANO H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kenny J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon S. 
Évaluation :
4

Need more people staffed on a Saturday morning and afternoon. But I understand that finding help is difficult right now.

Frederick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BREANDA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAIJON D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cody G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE M. 
Évaluation :
5

Everything was great for me, I even kept the truck longer and it was very easy to extend the stay of the truck

ERNESTO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEBRA S. 
Évaluation :
5

The people are great.

Sylvia J. 
Évaluation :
3

two flats one i repaired and one POMP'S TIRE SERVICE DAVENPORT Michelin Acct# 1298905 replaced.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NETZAUHALCOYOTL G. 
Évaluation :
5

It was kind of clean, but smelled of poop. Like horse poop.

Tina D. 
Évaluation :
5

The power steering was not working properly.

LASHYN B. 
Évaluation :
3

It would be nice if the gentlemen greeted you upon entering the business as well as being a bit more people friendly.

Erica J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheila Juanico Y. 
Évaluation :
5

Continue doing what you do best... everything was great thanks.

JULIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARLENE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER D. 
Évaluation :
2

1. You can start by maintaining the equipment better.. Everything was rusty and almost in a non working matter.. 2. The employees were great they were friendly and they were a very big help. 3. Get better roadside assistance... they are terrible...whatever system you have in place for roadside is Dead last in the race... they are terrible... the fact that no one answers the phone or the fact that I have to put it on line and no one responds for 4 to 5 hrs is the upmost dumbest shit that I have ever heard of or ever seen... I probably will never rent another item from uhaul ever again because of this... absolutely terrible service as far as your roadside center is concerned. .

DERRICK L. 
Évaluation :
5

Natalie was terrific. She provided exceptional customer service and made a very stressful time so much easier. She is very sweet pleasant and has outstanding customer service

Mari H. 
Évaluation :
1

I had a breaking issue with my truck I used yesterday. Every time I used the break the truck went to the right a bit and pulsates the pedal. I've never encountered this type of issue using uhauls but next time I'm taking a test ride around the block an won't be rushed just so the next person in line can be helped.

ANTHONY S. 
Évaluation :
1

Horrible service

Michelle W. 
Évaluation :
5

Only small thing: rear lights/signals for breaks and turning were out on driver's side i the back. Other wise, we are VERY happy with staff and service as well as the equipment.

Hector C. V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASHONTA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
2

The store manager was very, very, unfriendly !!!!!!

Ronald M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CHAD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYANT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PORSCHE W. 
Évaluation :
5

Hi I am a mover who runs a small company and let me tell ya the crew workers at this location are phenomenal and they do not get enough acknowledgement honestly I only rent from this location because they are so helpful and whenever their is a line or a lot of people its never a long wait because they know what they are doing so they always make my day and their very hilarious!!

Kyle G. 
Évaluation :
5

Everything was good!

TINA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOYCE W. 
Évaluation :
5

Just stay open till 8 pm

CLYDE A. 
Évaluation :
3

check trailer numbers more frequently for what the system says they have and actually have.

Bill W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE D.  |  Expérience générale 
Évaluation :
4

Need some kind of lights in storage lockers

Timothy N.  |  Expérience générale 
Évaluation :
5

My only qualm is the hours. I had a previous storage unit that gave clients access codes so they can visit outside office hours. Their hours were much earlier and later comparatively. This facility was great, clean, and nice overall.

JEANNIE F.  |  Expérience générale 
Évaluation :
5

ith u haul....

PHYLLIS S.  |  Premières impressions 
Évaluation :
3

The manager Natalie was very helpful and I appreciate it her helping me finally.

Will P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latricia S.  |  Premières impressions 
Évaluation :
5

T he two women clerks (can't remember their names) and Brandon Adams (the male clerk) were extremely helpful and work to accommodate my immediate need for storage. The facility was well kept and they were all able to address my questions. I highly recommend this location for storage and UHaul Truck rental.

Raymond b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

loretta w.  |  Expérience générale 
Évaluation :
5

Alma Leal was the store associate who assisted me and she was incredibly helpful. She explained the terms and conditions of my contract; she showed me where my storage unit was and gave me tips on how to store my items; and told me that she's worked at this particular U-Haul location for 16 years and there's never been an issue with customers' items being ruined or stolen, which gave me all the confidence I needed to leave my things behind. Alma is an all-star associate and without her help, I would've gone to another storage facility. She was literally the best!

Andrea H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

manuel e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH L.  |  Premières impressions 
Évaluation :
2

I had an appointment and I arrived 5 minutes early. I waited 20 minutes just for someone to acknowledge me then I had to wait another 15 minutes while the rep helped someone make a reservation instead of giving me the keys to the truck that had been reserved and checked out during the mobile check-in. I will never recommend uhaul to anyone

Ashley J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kacy R.  |  Premières impressions 
Évaluation :
3

The employees were more than helpful and nice. Only issue I had, was I did not receive the items I preordered with the truck and storage unit. This included the bed covers, boxes, etc. which was fine because I didn't end up needing those items. I believe I was still charged for them though.

Jessica W.  |  Premières impressions 
Évaluation :
5

Everyone there were very professional, when it came to my needs and services , they also were quite attentive and kept a smile on my face 😁 Thank You Kindly Uhaul Employees !!!! 😁👍🏽👏🏽

Myesha W.  |  Premières impressions 
Évaluation :
4

Everything was good. Staff was pleasant and willing to help me when I need last minute accommodations!

Diondra i.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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