Customer Reviews for U-Haul Moving & Storage of Hammond

4990 évaluations

822 165th St   Hammond, IN 46324
(& Calumet)

(219) 937-1454

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(219) 937-1454

822 165th St
Hammond, IN 46324
(& Calumet)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre A. 
Évaluation :
2

The app was horrible. It timed out before I could finish checking in. It wouldn't let me return the vehicle appropriately. The negative with this location was I ordered 3 dozen furniture pads and received none.

Cory D. 
Évaluation :
5

It was definitely quick and easy being able to rent and return a U-Haul. Everyone I dealt with was very friendly and informative. I will definitely will be back when I need another rental.

GABRIELA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT P. 
Évaluation :
1

All employees are rude and have attitudes they act as if the customers are bothering them as if they're not being paid to work. This location is the pits

STEFANO H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kenny J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon S. 
Évaluation :
4

Need more people staffed on a Saturday morning and afternoon. But I understand that finding help is difficult right now.

Frederick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BREANDA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAIJON D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cody G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE M. 
Évaluation :
5

Everything was great for me, I even kept the truck longer and it was very easy to extend the stay of the truck

ERNESTO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEBRA S. 
Évaluation :
5

The people are great.

Sylvia J. 
Évaluation :
3

two flats one i repaired and one POMP'S TIRE SERVICE DAVENPORT Michelin Acct# 1298905 replaced.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NETZAUHALCOYOTL G. 
Évaluation :
5

It was kind of clean, but smelled of poop. Like horse poop.

Tina D. 
Évaluation :
5

The power steering was not working properly.

LASHYN B. 
Évaluation :
3

It would be nice if the gentlemen greeted you upon entering the business as well as being a bit more people friendly.

Erica J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheila Juanico Y. 
Évaluation :
5

Continue doing what you do best... everything was great thanks.

JULIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARLENE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER D. 
Évaluation :
2

1. You can start by maintaining the equipment better.. Everything was rusty and almost in a non working matter.. 2. The employees were great they were friendly and they were a very big help. 3. Get better roadside assistance... they are terrible...whatever system you have in place for roadside is Dead last in the race... they are terrible... the fact that no one answers the phone or the fact that I have to put it on line and no one responds for 4 to 5 hrs is the upmost dumbest shit that I have ever heard of or ever seen... I probably will never rent another item from uhaul ever again because of this... absolutely terrible service as far as your roadside center is concerned. .

DERRICK L. 
Évaluation :
5

Natalie was terrific. She provided exceptional customer service and made a very stressful time so much easier. She is very sweet pleasant and has outstanding customer service

Mari H. 
Évaluation :
1

I had a breaking issue with my truck I used yesterday. Every time I used the break the truck went to the right a bit and pulsates the pedal. I've never encountered this type of issue using uhauls but next time I'm taking a test ride around the block an won't be rushed just so the next person in line can be helped.

ANTHONY S. 
Évaluation :
1

Horrible service

Michelle W. 
Évaluation :
5

Only small thing: rear lights/signals for breaks and turning were out on driver's side i the back. Other wise, we are VERY happy with staff and service as well as the equipment.

Hector C. V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASHONTA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
2

The store manager was very, very, unfriendly !!!!!!

Ronald M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CHAD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYANT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PORSCHE W. 
Évaluation :
5

Hi I am a mover who runs a small company and let me tell ya the crew workers at this location are phenomenal and they do not get enough acknowledgement honestly I only rent from this location because they are so helpful and whenever their is a line or a lot of people its never a long wait because they know what they are doing so they always make my day and their very hilarious!!

Kyle G. 
Évaluation :
5

Everything was good!

TINA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOYCE W. 
Évaluation :
5

Just stay open till 8 pm

CLYDE A. 
Évaluation :
3

check trailer numbers more frequently for what the system says they have and actually have.

Bill W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KANIKA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAMONT B. 
Évaluation :
5

Representative was great

ANGELA B. 
Évaluation :
5

Very smooth transaction from pickup thru the dropoff. My trailer was ready and waiting. Very professional yes i will use this location again and i will recommend it to my friends. And yes the trailer was clean and well maintained.

Craig B. 
Évaluation :
4

Need some kind of lights in storage lockers

Timothy N.  |  Expérience générale 
Évaluation :
5

Relatively simple and quick after reserving online and picking up at the location.

ERIC L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSIE W. 
Évaluation :
1

Reserved a truck at your River Oaks location in 6/11 9om pick up. When I got there the app told me that I couldn't pick up the truck until 7am. When I arrived at 7 am the next day as I was pulling into the lot I got a email saying my rental was canceled. the U-Haul representative told me there there was nothing she could do, then said she was too busy and couldn't deal with my issue at this time. So I came yo this location immediately after this conversation. Again I reserved a truck through the app. Again I get there and SHOW the representative there my reservation at this store. She proceeds to tell me it's not in our system but I can still rent you a truck. Of course, she doesn't have the truck I want so I was upcharged and I was on my way. As I was leaving the store River Oaks called me up and says are you coming to get your truck. What's going on with your process? Where's my 50 truck guarantee?

MICHAEL C. 
Évaluation :
5

The staff and management of this location are always great to work with and they are always busy. Which makes it difficult to talk to them. But they will take care of whatever you need in a friendly and professional manner.

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald E. 
Évaluation :
4

Please have your representative check inside the cargo area of the trucks before renting them out. I found a overly large container that should have been removed from the truck. So I gave it back to you guys. Thanks

WAYNE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIGUEL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHYLLIS S. 
Évaluation :
5

Employees were friendly and helpful, equipment was great.

Ken D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE G. 
Évaluation :
5

Exellent customer service

MARIA J. 
Évaluation :
5

I love this Hammond Indiana location. They are always so very helpful and accommodating.

Michelle F. 
Évaluation :
5

Nothing needs to be improve! Excellent service! Thank you

SHELIA D. 
Évaluation :
5

My only qualm is the hours. I had a previous storage unit that gave clients access codes so they can visit outside office hours. Their hours were much earlier and later comparatively. This facility was great, clean, and nice overall.

JEANNIE F.  |  Expérience générale 
Évaluation :
4

When I returned the van, there was only one employee working the counter and took about 40 minutes to get help in line that was only about 4 people long. I think there should have been two people working the counter at that time.

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLI L. 
Évaluation :
5

I rent on a regular basis and every shift has had my back and I can't thank them enough! Like Nelly, Jarrus the whole crew I'd Be lucky to have them as employees!! Seriously PEOPLE SHOULD SHOW THESE HARDWORKING EMPLOYEES MORE RESPECT AND DIGNITY

KYLE G. 
Évaluation :
5

I live in Chicago, so this was a bit out of the way - but worth every mile. Brian the customer service person was EXCELLENT - helpful, friendly, patient - would recommend for sure!

KELLY V. 
Évaluation :
4

Great job from the U-Haul people I appreciate the truck being very clean and sanitize thank you for being here for us.

MARGO C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROSA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAQUITA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
5

The lady we talked with was very helpful !

SARA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LATRICE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RADOSLAV L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHRYN R. 
Évaluation :
5

Excellent service à la clientèle

TINA D. 
Évaluation :
5

Good customer service & good vehicle!

LEIGHTON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
4

Lit took awhile to get the trailer, but I understand that the guy seemed to be a newbie

JOHN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCIANO C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GABRIEL J. 
Évaluation :
5

The manager here was perfect. Best ever had with u-haul.

GENE G. 
Évaluation :
5

I needed a truck Saturday at 5:00 pm for an emergency. The employees got me out in a truck in 10 mins and were the best service I ever had at a Uhaul location. I would go here next time for sure.

LUKE S. 
Évaluation :
1

I'm only giving 1 star because 0 isn't available. The manager Ian Kacala was extremely rude and unprofessional. I am an out of town resident and made a reservation in advance; however, he informed me that no storage where were available. He then cut someone else's lock off and said it was full of stuff and unavailable. Ian also said a larger storage was available, but he did not offer it at the same price.

CONSUELO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane C. 
Évaluation :
5

Guy that helped was awesome

Paul P. 
Évaluation :
5

ith u haul....

PHYLLIS S.  |  Premières impressions 
Évaluation :
5

This location has improved greatly. The staff is friendly and efficient. A great improvement from the past.

JON B. 
Évaluation :
4

No problems at all

Kelvin M. 
Évaluation :
5

Beat location and workers ever at any uhaul!!!

RYAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keisha E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
3

The manager Natalie was very helpful and I appreciate it her helping me finally.

Will P.  |  Premières impressions 
Évaluation :
5

Upon returning the rental (trailer), I couldn't back it up very easily into the parking spot. The gentleman in the lot helping me was very patient and kind and ended up just unhitching the trailer and moving it for me. He was very kind and helpful.

CHRISTOPHER B. 
Évaluation :
4

Need more service personnel.

LAWRENCE G. 
Évaluation :
5

This location did exceptional.

APRIL Y. 
Évaluation :
4

It to busy know one answer the phone it just rings

BRUCE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latricia S.  |  Premières impressions 
Évaluation :
5

T he two women clerks (can't remember their names) and Brandon Adams (the male clerk) were extremely helpful and work to accommodate my immediate need for storage. The facility was well kept and they were all able to address my questions. I highly recommend this location for storage and UHaul Truck rental.

Raymond b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

loretta w.  |  Expérience générale 
Évaluation :
5

Alma Leal was the store associate who assisted me and she was incredibly helpful. She explained the terms and conditions of my contract; she showed me where my storage unit was and gave me tips on how to store my items; and told me that she's worked at this particular U-Haul location for 16 years and there's never been an issue with customers' items being ruined or stolen, which gave me all the confidence I needed to leave my things behind. Alma is an all-star associate and without her help, I would've gone to another storage facility. She was literally the best!

Andrea H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

manuel e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH L.  |  Premières impressions 
Évaluation :
2

I had an appointment and I arrived 5 minutes early. I waited 20 minutes just for someone to acknowledge me then I had to wait another 15 minutes while the rep helped someone make a reservation instead of giving me the keys to the truck that had been reserved and checked out during the mobile check-in. I will never recommend uhaul to anyone

Ashley J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kacy R.  |  Premières impressions 
Évaluation :
3

The employees were more than helpful and nice. Only issue I had, was I did not receive the items I preordered with the truck and storage unit. This included the bed covers, boxes, etc. which was fine because I didn't end up needing those items. I believe I was still charged for them though.

Jessica W.  |  Premières impressions 
Évaluation :
5

The Manager is thee ABSOLUTE BEST. She does her job and more to make sure your stay at uhaul is enjoyable.. Thank You for hiring her and staff

chicana n.  |  Expérience générale 
Évaluation :
5

All staff members were very helpful

tyler k.  |  Expérience générale 
Évaluation :
5

I love this place. I have my property for one year and seven months and everything was in great condition because you have the temperature nice all year long. My collection of magazines and other documents are in excellent shape. I am recomending this place to my Friends and Associates. I got the feeling that one day, I will be back!

Martin P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa R.  |  Premières impressions 
Évaluation :
5

Thanks Natalie!

Rachel M.  |  Premières impressions 
Évaluation :
4

Extremely helpful staff during my usage of the facility, whether I walked in or phoned, they were always professional and curteous.

CASSANDRA J.  |  Expérience générale 
Évaluation :
4

I will like to personally thank Mrs. Natallie! She's great and all in one fabulous. She showed concern and met my every need. She also have her staff well train. I mean they were all like family I felt the energy when I first came into the store last year! The staff shows gratitude, love, care, sympathy and most of all excellent customer service!! Tezz and most of all Natallie thank y'all!! The young lady Patricia I met when I received my things made it seem as if she been there longer then the time frame she had been, she just fit right in, I love it!! They show what a team in a business suppose to be like, I give them 100 % above 5 stars and recommendation!! I was beyond satisfied.

Rasheeda A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amanda w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Simone A.  |  Expérience générale 
Évaluation :
5

The store manager is so KIND ! I wish she was working the day I moved out of my unit to hug her good bye. Grateful for the staff that was present that day & I wish all of you the BEST! -Tineka

Tineka J.  |  Expérience générale 
Évaluation :
5

Great iob

Vanessa W.  |  Expérience générale 
Évaluation :
5

The staff was knowledgeable and friendly keep up the good job Dave I forgot the other man name. Both of them was friendly and they went over and beyond to help me. Thanks again

Precious M.  |  Premières impressions 
Évaluation :
5

I paid 59,95 $ a month of November it does need to be prorated i took all my stuff out of unit #190 Wed November 27th that leaves 3 day's left should be prorated of the amount of 5,97 $ back on my debt

STEPHANIE D.  |  Expérience générale 
Évaluation :
5

It was very easy

joseph a.  |  Premières impressions 
Évaluation :
5

Everyone was very courteous and very helpful.

Brenda L.  |  Expérience générale 
Évaluation :
5

Everyone there were very professional, when it came to my needs and services , they also were quite attentive and kept a smile on my face 😁 Thank You Kindly Uhaul Employees !!!! 😁👍🏽👏🏽

Myesha W.  |  Premières impressions 
Évaluation :
4

This storage unit belonged to my brother who unfortunately is in a nursing home. Although his unit was located on the 2nd floor, we were able to get his belongings without any problem.

HUMBERTO J.  |  Expérience générale 
Évaluation :
5

The entire staff was so welcoming and courteous. They went above and beyond from the beginning in securing my reservations. They were eager and available to us whenever we needed them.

shanita s.  |  Expérience générale 
Évaluation :
5

Beautiful experience..BEST STORAGE BUILDING I HAVE EVER SEEN.. and your staff all of them are professional and nice no matter what they have always stayed the same including your MANAGER...

RHONDA M.  |  Expérience générale 
Évaluation :
5

Very convenient and professional

Gail B.  |  Expérience générale 
Évaluation :
4

Everything was good. Staff was pleasant and willing to help me when I need last minute accommodations!

Diondra i.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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