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My cellphone was dead so I couldn't return the rental online while there. I dropped the truck off prior to 8 pm. I'm filing a complaint with the BBB
Nothing, keep up the good work.
From start to finish, from pick up to check in, was easy and well done. The customer service was spot on and helpful. Thank you!
There should be more than one employee covering this location in case one has an issue and will be late or absent. The clerk was very late, causing my move to start late. In addition I had to pay the movers (set up through UHAUL) for their time while they waited for me to show up with the truck.
Thank you.
Very polite and professional service.
Have a better working vehicle And better customer service
Change the representative. He was rude and nasty. He failed to add the equipment charge on the initial order. He failed to then load the dolly on the vehicle. Further, he walked the previous customer to their vehicle. He SANG whistled and hummed the whole time when checking my vehicle back in like a petulant child. I spoke to him with the same tone with which he began speaking to me. He was awful and probably the reason that location should CLOSE
My compliments to the facility, ease of pick-up/drop-off, and courtesy of the manager at this location. My only concern: Everything worked as expected except the ignition switch, which I had to "wiggle" multiple times before the truck would start (yes I held the brake down, moved the steering wheel, etc.). This happened from when I first picked up the truck (I thought maybe I had the wrong key) and every time to start. I strongly recommend repairing the ignition switch on this truck.
The staff was really friendly and got me in and out very quick
All service rendered was done above average. It was experdited with expertise. Thank you so much.
The gentleman that provided our service was excellent. He was very helpful with accommodating the additional time needed to complete the move.
Truck was fine customer was awful
Tell your customers that they have to be on site with "location services" turned on (on their phone) to do the online return process. Also, warn them not to return the keys until the return process is finished online. This whole experience was a nightmare that could've been avoided with better communication. Also, uhaul's online services are VERY CONFUSING. Not user friendly AT ALL!
Everyone and everything was really good.
You're doing just fine.
Only problem noted, was having trouble logging in on website to return vehicle. Overall, the staff were friendly and professional.
Service and equipment was 100% on point, no improvement needed.
we got there at 9am and had to wait 25 minutes to get our truck only to find out that the truck 26ft we reserved had not been returned. therefore i had to get a smaller one and make more trips. i would have appreciated a phone call or something for the inconvenience.
We dropped the truck off Saturday night and put key in the slot
The 17†was extremely rough to drive. It needed severe maintenance to it. It also wasn't thoroughly cleaned out.
Nothing, the staff were friendly and welcoming. All of my questions were answered and everything was thorough. Great job!
They were very friendly and helpful
Staff is very knowledgeable and friendly.
I did the 24/7 rental but still had to go inside to get the key. Once again I couldn't find the drop box for after hours return.
It is completely unethical to charge additional days for equipment return on the day of the contract. The employee told me it was alright to just leave the equipment 5 minutes after closing. I was charged a late fee AND an additional day rental, even though I had permission through the employee and customer service.
No one was at the facility when we arrived for pick up. We had to cancel our reservation and reschedule for Wednesday June 10th. Again no one was at the location so we had to go to Salem and Gettysburg for a truck pick up and pray that someone would be at 3936 Salem so we could rent the storage unit. It was a very bad experience from June 6th until June 10th.
Everything was Perfect!!!!
Staff is awesome!!!
One big issue... the truck didn't have a full gas tank. I was told that this is a standard practice. I had to purchase gasoline by estimating. I don't think this is a fair practice since I was willing to pay to refill the tank after my use. Thanks.
very satisfied
Stephen was very pleasant and helpful. Excellent customer service
I do not like the fact of taking a picture of my ID
Nothing everything was great!
It's all good
Everything was good
Continue your good work.
A single employee in this location seems dangerous to the employees safety. Also having a single employee tends to leave areas of the business not managed and subject to possible loss. Customer service from your representative from this location was outstanding and a great example of what is wanted in an employee!!
Avery time I rented anything from U-Haul, I got A-one service and anything I had to rent. from the one on Salem and Gettyburg location. Cora E, Crenshaw
Owner was very professional and helpful.
I was not told to check my check in by phone. I brought the truck back at 8:00 Am per the contract time. I was charged a 23 after hour fee. The manager stated it was my fault, because the store was closed. Again I followed the check in instructions, I placed the key in the lock box. He stated some one could have fished it out the lock box and stole the truck. Which was parked in its assigned place. I will think long and hard before using uhaul again
I thought that the rate that I was charged would allow me to keep the truck for 24hrs. I told the agent that I should be done in 4hrs, but unforeseen circumstances forced me to have it longer. I didn't realize that I could've been charged for an extra day just because I went over. In short, if the rate is not for a 24 hr. period, then it should be communicated. Also, the guy was rude when I returned the truck. I will probably go elsewhere to rent a truck.
I had asked to have them call me and use my credit card but they charged my son in law when he came to get the truck. He was doing me a favor . I reimbursed him but it wasn't how I had asked it to be handled
When I reserved a U-Haul online they sent me to to a location , that I passed by one to get to tge one they sent me too .. Also there are some other local ones that were not even given to me as and option to reserve at .
Good place. Good prices. Good service. In and out. Highly recommend.
Money hungry and a fee before my time to pay on the date. Rude will never use your place for storage again.
Great customer service
Not the best of locations for a 1 AM drop off, or any time for that matter. The guy at the counter was friendly and professional. The key return slot is damn near impossible to find.
.
None
Miscellaneous charges on my account. I've been charged differently from what's showing on my receipt
Excellent customer service. Staff is patient, courteous, and knowledgeable. They went above and beyond for me.
Matthew was very nice & helpful
Thank you
my only complaint is there is one person working and they have to leave to show another customer something. it took a while to get waited on
Very respectful and friendly
Service was very respectful,fast had no problem explained rules and policy
Na
Manager and staff was very professional .
I was given the wrong information on several different occasions
The staff is absolutely amazing. They all deserve raises; my grandson is a very busy an Matt keeps him very entertainted. We only closed storage units because we no longer live in neighborhood.
Great service
The uhaul staff are knowledgeable, friendly and very professional. They were very helpful in all phases of my Moving and storage
The facility was very clean and smelled clean. The staff was very helpful and polite.
