Évaluations des clients U-Haul Moving & Storage of Hempstead
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Hempstead
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Yessica R. le
Goog
Earl C. le
I had an online reservation and the van was ready and clean. Excellent service at the service desk.
william G. le
Buena atencion buen servicio
LARRY T. le
Diego Parra however busy he is, manages the facility well. He could use some back up to reduce customer wait time.
Tabitha J. le
It was a great day.. Happy Bew Year
David R. le
The staff was very courteous and the experience overall was positive.
Florian S. le
Great service
David F. le
The pickup location was excellent. However, your web site to place the order was extremely annoying. After every click I was presented with an up sale option. You need to stop this or give an option to skip all sales pitches and let the customer go straight to checkout.
Simon D. le
Truck's tires were completely bald and obviously beyond their surface life. Got stuck in grass and had to pay $300 to be pulled out by a tow . This is a huge safety issue.
Karl H. le
Don't change. The people were very nice!
Jose G. le
Very satisfied
Maria E. le
Better customer service, truck need better maintenance,. All my beling were wet on this raining day from the rsin going inside the truck.
Robert B. le
excellent service from the uhaul workers,
Yolanda F. le
O
Carlos L. le
Exelent service
Steve C. le
My issue with location is they won’t remove the hand truck and blankets which takes up space in the truck if you’re not using them. Therefore, that fridge or stove or anything heavy that you’ll want to get out first won’t fit. Their excise is the regional manager doesn’t want it removed. Ummm crap I say as I rent from other locations within the region I think it’s just laziness that’s why they don’t want to remove them
John W. le
Nothing it was a very good experience
Sharon J. le
Have more staff when opening line was long. Made a reservation but didn't get my van until almost 45 minutes later. Van was great nice and clean. Will use this location again.
Jose G. le
Thx
Michael A. le
My van had less than 2000 miles, I know is the exception and not the rule, but regardless the staff was excellent and the vehicle was clean and had no issues.
Linda F. le
Good customer service. Vehicle was clean. No problems.
Claudia D. le
Thx
Eddy V. le
Good service
Amy T. le
No comment at this time
Mary B. le
Instructions on how to return when picking up.
Jose M. le
Customer service sucks
Jose G. le
Thank you
Jonathan W. le
My rental was given to someone else so I was give. One that was returned and was very dirty cargo area was clean however
Hugo S. le
Everything was great ,
Gwendolyn D. le
MY 2ND TIME using this Company, Great SERVICE
Stephen W. le
Nothing - it was perfect - the chap helping me could not have been nicer as i walked in without a reservation - he was quick to check me out - Great service - great U haul location
Sandra B. le
The attendant was courteous, well manered and showed interest in helping us. Thank you
Charlene L. le
truck i had clearly had significant wear and tear. Many X on the vehicle. As well Gas mileage was incorrect instead of 3/8 it was between 1/4 and 3/8 very noticeable. Also I put gas and it went bwtn 3/8 and 5/8. When I told the rep he said oh, thank you for the donation. I should really receive a credit for that as if it was the other way around i would have been charged.
faith O. le
Very professional and courteous staff. Was a pleasure to deal with them.
joan Y. le
Keep up the good work... good on yaa mate
Kareem G. le
Great experience will use them again if needed
Vera J. le
nothing
Moises C. le
Needs to maintain mechanically their trucks Other than that everything ok
Rajesh O. le
Fast service
Sade M. le
Have more cashiers
Lennie T. le
Needs more staff. Had to wait a long time because only one person at the desk helping customers. Staff was not friendly.
Linda P. le
More vans.
Barbara L. le
This was a painless experience. The young men that helped me were professional, courteous and efficient.
Frederick S. le
There should be more than one representative working to help speed up the process of picking up a vehicle. The guys working at the Hempstead location were amazing! Very friendly, knowledgeable and worked quickly. They all deserve a pay raise because great customer service is few and far between theses days.
ITA J. le
Customer service was very good
Celestine C. le
Need more staff to check in and out
Joel I. le
Staff was friendly and answered all my questions and address my concerns
Franklin R. le
We got there after hours and utilize the drop in process.
Gerard B. le
Very helpful staff. They could have used a bit more help outside...the same guy who wrote up your order also had to leave the desk to take renter to the vehicle. Slowed down the overall process They were quick and courteous writing paperwork
Michael K. le
The first tow dolly that was assigned to me had a bad brake/signal light but fortunately a second tow dolly was in stock and I was able to rent that one. I recommend that Uhaul check the equipment before assigning it the customer. But overall I had a great service experience and I would like to give Pieter a special thank you for his professional and expert service response.
Sadrac P. le
I 'll come again
Dorothy L. le
I everything went well,
yessi t. le
everything it was gray
Patricia E. le
Friendly staffs
Nakia A. le
The restroom was dirty and the toilet was overflowing. Otherwise, the staff was extremely friendly, flexible and kind.
Bibi M. le
Excellent service, considerate and kind help.
Kevin T. le
Thank you
Gary S. le
Very nice experience.
DOROTHY G. le
thanks
Ersoy A. le
Only thing truck rubber gaskets on doors kept falling off truk needed tuneup and Transmission also needs work
aimee a. le
Excellent service