Le client n'a pas laissé de commentaire.
Wilson R. | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Hempstead
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
A ok.
Earl J.Will recommend to friends and family !
bruce b. | Premières impressionsBien
SiewHoong N.Rien
Peter G.Rien
Hiram W.none
Francisco G.Maintain rental equipment!!!!!
Thomas E.The manager was terrible never answered or return calls. We had COVID last month and could not move out our stuff so we reached out no help at all. Highly don't recommend
Taylor S. | Expérience généraleNo the service overall was immaculate. Walter, the employee, helped out alot.
Armando M.Very kind people,,and Professional's..👍🏼👍🏼
JUAN B.Easy transaction in and out in minutes. Friendly and professional.
GRAINNEMARY B.Make sure the equipment has been tested prior to rental. I lost an entire day due to your lack of diligence on maintenance. This cost me a lot in time and money because of your failures. You have not offered any financial balance to us because of this. I know that if had been my fault, this would have been your first priority with me as the renter.
Clark M.Thank You, I'm like your service
WILLIAM S.I'm still wondering if there's a way that your system would enumerate actual locations as to where toll charges occurred.
Alexander H.Everything about renting was easy. I got there and my vehicle was ready, the equipment I needed was ready and I was out the door and on my way. Returning it was just as easy. Je les recommande fortement.
Steve R.Great service
FREDYA A.no furniture pads were ever provided. The drivers in both New York and Charlotte were amazing. It was a pleasure dealing with them.
Ragan R.the uhaul was a 5 x 8 x 5 and packed to the gills for sa permanent move to Florida.. We drove 1300 miles through the hardest rainstorms i have ever seen on roads that could have used some repaving where we didnt see another car for 15 miles, The trailer was amazing and not a drop of water got in. I have a whole new level of respect for t=what the uhaul company does for a living and how important it is,
Barry M.We had Paul to help us. He was so nice to the people before us. He got up and found why the woman was looking for, he didn't just point to where it was. I thought it was so nice of him. Then he was so nice to us. He definitely is happy t his job and loves to help peoples.
Dina C.Please note my only disappointment is that I originally rented two trucks, one from this location and one from another location (Broadway,Hicksville) as the trucks weren't available at one location. When the driver went to pick up the truck he was turned away by the hicksville clerk because he had a temporary license as he had lost his wallet and was issued a temporary. The clerk refused to rent him the truck causing us much delay and inconvenience. Just thought you should know the effects of this policy.
Ryan W.hempstead uhaul is the best selvin and diego they are always very helpful
Elder O.Charge me less per truck on a day rate, and less per mile… Ha Ha Ha Ha Actually, it would be helpful to have an itemized list of the toll charges instead of just one lump sum… I didn't find that very helpful… If there would be any way to go back over my last two 26 foot truck rentals and give me an itemized accounting, that would be very helpful. Merci
Alexander H.perfect
Siamak S.No furniture pads were provided.
Sandra Shawna R.Using quick check-in on Website did not work for me. I had to wait on long line.despite the fact that i had checked in at home on my computer the day before.
Gail B.I don't know but keep ondoing what you are doing
Hadrian F.To improve for the next customers is to be quick with customers
Porfirio G.The people at the site were very courteous and helpful. And the equipment was fine. My only suggestion is to identify a U-Haul site in the Mineola area. I had to travel at least five miles out of my way to come to this site.
Daniel N.I think there has to be better communication between the call centers and the stores as to policies at the stores and they should be conveyed to the customer so they understand
William G.Price- the cost for a Car Trailer was a bit exhorbitant!
Raymond P.I think everything there work the way I should
Elder O.The storage area in the back of the truck smelled terrible. The previous renter must have used it for some type of petting zoo. The items I was transporting now smell of animals, hay and urine. Not acceptable.
Thomas A.Gave me a truck with a broken mirror going more than 150 miles to a different state even the drop of location was stunned …. Absurd.
miguel D.I had appointment for Installation Date: 5/26/2022, before I went there I called them about the installation and they were saying to reschedule the installation date because hitch did not arrive. Delayed 1 week and I took off from work just to install the hitch and meet the appointment, now I have to miss another working day, they should have called and let me know earlier that hitch didn't arrive.
Davafhia M.Be more friendly
duane G.Rent friends as well
Drew H.Staff was great
Colize H.I was taken care of by a Hispanic man at the front desk, forgot his name but he was very professional and knowledgeable. He clearly explained my responsibilities and got me into my u haul swiftly. Great job.
Gregory V.Truck need service engine and bed ratteling sound bad
Kevin G.Need to review billing was over charged by moving .com
Marty L.To drop off location was very big clean nice person that I dealt with very fish check out.
George M.Very easy and professional
michael C.Mantener un empleado por la noche para la bevolucion de Los carros sea mas facil mente
Marvin S.The staff is very nice and helpful.
Yemeng C.Bien
Delbi R.I just received my receipt and the gas gauge was lower than when I returned it. Either the attendant misread it or this was done intentionally to charge me for a fuel charge. I drove 17 total miles and actually still put gas in the truck which took it over the indicator from when I first received the truck. Charge $8 for a refuel - which is a total scam or error. I went out of my way to actually put gas in the truck right around the corner from returning the truck. It's a small amount but it's the principle. They either made a mistake or just ripped me off intentionally.
Michael K.Don't charge for gas when the gage didn't move. But you don't go over it with the customer there anymore, so can't fight it.
JOHN W.everything was ok except I was overcharged on the miles. I was refunded my money. that is important to get right .
john R.We showed up at Hempstead and got a notification to go to Mineola (where we originally tried to reserve). We get to Mineola and we are told to go back to Hempstead. Such a headache. This whole experience was made to appear a lot easier than it actually was
Robert C.Es un exelente servicio
REINALDO M.All staff was extremely helpful and friendly as always.
Pietro M.accidently left jacket in truck cab and drop off location worker called to let us know it was found and we could pick it up. Excellent customer service
martin H.Peter the mechanic was amazing! Our Honda odyssey trailer wiring was not working even though the mechanic that installed it said it was, he figured out what was wrong and customized it so it worked with our vans idiosyncrasies. Everyone was so nice and helpful, it saved our vacation!
Fayga M.I can't speak for every storage unit, but my storage unit had many mice feces. I was with Uhaul Hempstead for approximately nine years, and the mice issue has gotten worse. The rent increases every few months, and nothing has been done to correct the mice issue. The staff is excellent. The facility is cleaned but only cleaned to mask an issue.
LETISHA J. | Expérience généraleDiego was very cordial and very very thorough in resolving our problem
Brandon M. | Expérience généraleI find the U haul facility to be a good storage
shamika d. | Premières impressionsExcellent services
fulton c. | Expérience généraleInfested with rodents ...property was covered in feces an property was damaged from rodents nesting in unit
Nikol L. | Expérience généraleMy unit had mice and a lot of my stuff was damaged filed a claim and nothing was done
Flore S. | Expérience généraleMuy buen servicio estoy contento.el.personal es.muy.amable
OSCAR F. | Premières impressionsso far it's good they were very helpful during a stressful time
Donna P. | Premières impressionsHaving to carry heavy things up the stairs is not ideal. A ramp or elevator would be better!
Krissa G. | Premières impressionsDiego and His Staff were the Best.
Edna R. | Expérience généraleExcellent
alpha s. | Expérience généraleEXTREMELY SATISFIED - EVEN WHEN I HAD A MINOR ISSUE, STAFF WAS WILLING TO GO THE EXTRA MILE TO MAKE SURE ALL WENT WELL. DEFINITELY WILL UTILIZE THIS FACILITY IN THE EVENT I NEED THIS AGAIN.
Paulette W. | Premières impressionsIt was my first time using Uhaul storage I'm really please with everything. thank you
Evelyne C. | Expérience généraleDiego Parra however busy he is, manages the facility well. He could use some back up to reduce customer wait time.
LARRY T. | Expérience généraleI 'll come again
Sadrac P. | Expérience généraleI everything went well,
Dorothy L. | Premières impressionseverything it was gray
yessi t. | Expérience généraleFriendly staffs
Patricia E. | Expérience généraleThe restroom was dirty and the toilet was overflowing. Otherwise, the staff was extremely friendly, flexible and kind.
Nakia A. | Expérience généraleExcellent service, considerate and kind help.
Bibi M. | Premières impressionsMerci
Kevin T. | Expérience généraleVery nice experience.
Gary S. | Expérience généralemerci
DOROTHY G. | Expérience généraleOnly thing truck rubber gaskets on doors kept falling off truk needed tuneup and Transmission also needs work
Ersoy A. | Expérience généraleExcellent service
aimee a. | Expérience générale