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Tirajeh Z.Customer Reviews for U-Haul Moving & Storage of Hempstead
Testimonials From Recent Customers
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I had appointment for Installation Date: 5/26/2022, before I went there I called them about the installation and they were saying to reschedule the installation date because hitch did not arrive. Delayed 1 week and I took off from work just to install the hitch and meet the appointment, now I have to miss another working day, they should have called and let me know earlier that hitch didn't arrive.
Davafhia M.Be more friendly
duane G.Rent friends as well
Drew H.Staff was great
Colize H.I was taken care of by a Hispanic man at the front desk, forgot his name but he was very professional and knowledgeable. He clearly explained my responsibilities and got me into my u haul swiftly. Great job.
Gregory V.Truck need service engine and bed ratteling sound bad
Kevin G.Need to review billing was over charged by moving .com
Marty L.To drop off location was very big clean nice person that I dealt with very fish check out.
George M.Very easy and professional
michael C.Mantener un empleado por la noche para la bevolucion de Los carros sea mas facil mente
Marvin S.The staff is very nice and helpful.
Yemeng C.Bien
Delbi R.I just received my receipt and the gas gauge was lower than when I returned it. Either the attendant misread it or this was done intentionally to charge me for a fuel charge. I drove 17 total miles and actually still put gas in the truck which took it over the indicator from when I first received the truck. Charge $8 for a refuel - which is a total scam or error. I went out of my way to actually put gas in the truck right around the corner from returning the truck. It's a small amount but it's the principle. They either made a mistake or just ripped me off intentionally.
Michael K.Don't charge for gas when the gage didn't move. But you don't go over it with the customer there anymore, so can't fight it.
JOHN W.everything was ok except I was overcharged on the miles. I was refunded my money. that is important to get right .
john R.We showed up at Hempstead and got a notification to go to Mineola (where we originally tried to reserve). We get to Mineola and we are told to go back to Hempstead. Such a headache. This whole experience was made to appear a lot easier than it actually was
Robert C.Es un exelente servicio
REINALDO M.All staff was extremely helpful and friendly as always.
Pietro M.accidently left jacket in truck cab and drop off location worker called to let us know it was found and we could pick it up. Excellent customer service
martin H.Peter the mechanic was amazing! Our Honda odyssey trailer wiring was not working even though the mechanic that installed it said it was, he figured out what was wrong and customized it so it worked with our vans idiosyncrasies. Everyone was so nice and helpful, it saved our vacation!
Fayga M.This was a quick, efficient transaction. Good customer service. No issues with the vehicle. I was on the road in 10 minutes. Great experience and easy return.
Paul O.DON'T CHANGE ANYTHING
ROWAN S.I rented from this place and number of times, and this experience was much smoother. The gentleman behind the counter who helped me was extremely knowledgeable and smart
Michael L.Excellent service à la clientèle
Towanda W.Amical
DUANE G.Excelente las vans nada que mejorar.
Nelson L.Great experience.
Jeffrey B.Todo estuvo bien me demore nos minutos en de volver el camión llame al servicio al cérvico al cliente por ayuda como entregar. Uno de 3 personas que me atendió. Si me pudo guiar en los pasos a seguir gracias
Jose A.The trailer was very old (looking) and run down. Almost all the side lights were broken (meaning the yellow and red covers were split or missing and the bulbs were not working. The UHaul guy replaced almost all of them. The tires were old too. I asked him, do you think I should tow this trailer from NYC to Denver? There was a much newer trailer on the lot. He did not really answer me. The trailer I took (the old one) had a Colorado license plate and I therefore assume that UHaul wanted that trailer back in Colorado. I noticed that the wheels were not free-wheeling as much as other trailers I have towed (I have towed more then 65 trailers with the same car). I was right: my gas mileage is always about 13-14 mpg with a loaded trailer. This time it was 7,6 mpg!! Just when gas prices were crazy high. I have always had great experiences with UHaul; this one was a little less great.
ADRIAAN S.I have been dealing with the Manager Diego for over 20 years, both in business and personal. He has always been accommodating and a gentleman
Antonio C.I would always use this location the manager and workers were very professional and friendly
anne C.Nothing... very pleased customer... made the hassle of moving less stressful... thanks Uhaul
SHERLENE A.Reserved a van over the internet for 10 am pick up. Got to the store was greeted by a friendly professional clerk and was in and out on less than 5 minutes. Upon my return I just handed the key and was told thank you for choosing uhall
celestine C.Have more equipment available at high demand, i once reserved an equipment at a location and once I finally got there it wasn't available such a waste of gas and money
Kevin J.Ask if they need so many pads. Unused pads take up space.
GEORGE S.Have other payment options such as Google pay and Apple pay.
Muhammad I.Service always satisfied with their service.
Nirva H.All is good for me. Very good attention and fast. And very friendly. They are on the top there is nothing to adjust.
Alfredo G.I can't speak for every storage unit, but my storage unit had many mice feces. I was with Uhaul Hempstead for approximately nine years, and the mice issue has gotten worse. The rent increases every few months, and nothing has been done to correct the mice issue. The staff is excellent. The facility is cleaned but only cleaned to mask an issue.
LETISHA J. | Expérience généraleExcellent customer service by the gentleman at the check out line (unfortunately I cannot remember his name). Truck was brand new in excellent condition. Fast, efficient, and great experience overall.
Natalie L.There was a homeless man sleeping in the back of the truck with all his belongings!! ABSOLUTELY DEPLORABLE!!! I'll never rent from Uhaul again.
GILBERT C.came in at 1pm friday afternoon to pickup a utility trailer with my pregnant wife, at the time i was in a sling due to a recent injury so hooking up the trailer would have been a hastle and almost impossible. Staff at this location was extremly pleasant to deal with had us in and out of the office in a snap and the gentleman was very helpful when hooking up the trailer- even went as far as checking and replacing a fuse for me under my hood to get my daytime runing lights to work.. 10 out of 10 for them!!
Justine S.Very pleasant experience
Paul D.Staff was kind and helpful
Michael D.Everything is good
GUSTAVO A B.Eliminate bad rotten odor in the cabin
George W.It was great
Riston R.Un buen servicio gracias
JOSEGERARDO R.Easier way to return. After hours. System kept timing me out.
HECTORL R.Inspect vehicles and trailers better. The trailer I rented was missing the license plate and I was pulled over by police for it. Luckily no ticket.
Joseph S.Nothing to say. The service is excellent.
GASPARRI B.Diego was very cordial and very very thorough in resolving our problem
Brandon M. | Expérience généraleI find the U haul facility to be a good storage
shamika d. | Premières impressionsExcellent services
fulton c. | Expérience généraleInfested with rodents ...property was covered in feces an property was damaged from rodents nesting in unit
Nikol L. | Expérience généraleMy unit had mice and a lot of my stuff was damaged filed a claim and nothing was done
Flore S. | Expérience généraleMuy buen servicio estoy contento.el.personal es.muy.amable
OSCAR F. | Premières impressionsso far it's good they were very helpful during a stressful time
Donna P. | Premières impressionsHaving to carry heavy things up the stairs is not ideal. A ramp or elevator would be better!
Krissa G. | Premières impressionsDiego and His Staff were the Best.
Edna R. | Expérience généraleExcellent
alpha s. | Expérience généraleEXTREMELY SATISFIED - EVEN WHEN I HAD A MINOR ISSUE, STAFF WAS WILLING TO GO THE EXTRA MILE TO MAKE SURE ALL WENT WELL. DEFINITELY WILL UTILIZE THIS FACILITY IN THE EVENT I NEED THIS AGAIN.
Paulette W. | Premières impressionsIt was my first time using Uhaul storage I'm really please with everything. thank you
Evelyne C. | Expérience généraleDiego Parra however busy he is, manages the facility well. He could use some back up to reduce customer wait time.
LARRY T. | Expérience généraleI 'll come again
Sadrac P. | Expérience généraleI everything went well,
Dorothy L. | Premières impressionseverything it was gray
yessi t. | Expérience généraleFriendly staffs
Patricia E. | Expérience généraleThe restroom was dirty and the toilet was overflowing. Otherwise, the staff was extremely friendly, flexible and kind.
Nakia A. | Expérience généraleExcellent service, considerate and kind help.
Bibi M. | Premières impressionsMerci
Kevin T. | Expérience généraleVery nice experience.
Gary S. | Expérience généralemerci
DOROTHY G. | Expérience généraleOnly thing truck rubber gaskets on doors kept falling off truk needed tuneup and Transmission also needs work
Ersoy A. | Expérience généraleExcellent service
aimee a. | Expérience générale