Évaluations des clients U-Haul Moving & Storage of Hendersonville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Hendersonville

Cote générale :

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James T.
Évaluation :

Cut the per mile fee in half.

ELIZABETH P.
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Le client n'a pas laissé de commentaire.

Jennifer M.
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This location was fantastic’

Tim W.
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Everyone was knowledgeable and courteous

Joyce D.
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Quickly installed my hitch.

Cedric S.
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Le client n'a pas laissé de commentaire.

LUCIAN M.
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Le client n'a pas laissé de commentaire.

greg C.
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Always our favorite Uhaul location in Tennessee!

Martin L.
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The best of the best!!

Teresa B.
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Le client n'a pas laissé de commentaire.

wayne G.
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Customer Service Reps were efficient, helpful, and are reason I'll be back and back again.

David R.
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Le client n'a pas laissé de commentaire.

Gregory Z.
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Smile and welcome your customers...rather than treat them like an interruption and anoyance!

Lester G.
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Move Customer parking away from where returning rentals park, which blocks parked vehicles from exiting.

courtney C.
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Great staff they explained everything great as well

Steve C.
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Le client n'a pas laissé de commentaire.

Ron M.
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All staff were pleasant, especially Ty.

Louis S.
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Le client n'a pas laissé de commentaire.

Susan W.
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Ty helped me and he was great! Explained everything, answered my questions and made sure I was good to go for my move. He had an amazing attitude and made the stress if moving a little bit easier. Thanks Ty!

Logan R.
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Le client n'a pas laissé de commentaire.

Joseph D.
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Beautiful Location , excellent staff

Jennifer P.
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The trailer I rented had a leak and when the lights were plugged in they came out on the road and the plug got damaged I could not plug it back in so drive to Florida with no lights in the pouring rain.

John P.
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Le client n'a pas laissé de commentaire.

CHERYL H.
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Le client n'a pas laissé de commentaire.

John P.
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Le client n'a pas laissé de commentaire.

Kevin B.
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Le client n'a pas laissé de commentaire.

Justine G.
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Le client n'a pas laissé de commentaire.

benny K.
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I had a great experience on my visit to UHaul recently. The staff was very helpful. I would like to rent a truck at this location in the near future and drop it off in Jackson Tenn without incurring a drop fee.

Brian E.
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Le client n'a pas laissé de commentaire.

Quang T.
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When I returned the truck and the trailer. Those two guys was really helpful even if I’d should them how to open the bolt but they wouldn’t let me do it. That was cool and helpful. They said it was there job and they would never let that trailer leave there parking lot. It was unsafe for me to drive it all the way there.

Anthony J.
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Worst driving truck I’ve ever been in. Incredible play in the steering wheel And it drives like you’re pushing the gas in and out...lurches.

Karen S.
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Poor customer service attitude toward me and the other 2 employees at counter were on their cell phones while the store phone went unanswered. I was not greeted in a friendly manner, and was not shown to my truck - was told to look for the number. Was not given instructions on where to return truck, so when I did return your employee yelled at me to pull around the side so I can return it on camera. Each interaction was borderline angry/hostile - i was forced to go to this location ( Madison was closer but did not have the truck I needed). I would wait or select any other location. I will not use or recommend this location

Lisa H.
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Le client n'a pas laissé de commentaire.

Brandi K.
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Le client n'a pas laissé de commentaire.

Candace C.
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Le client n'a pas laissé de commentaire.

Tonya E.
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Le client n'a pas laissé de commentaire.

james D.
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Had great experience rep. was very professional

Dennis T.
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Great service. It was the best UHaul experience that I’ve ever had.

shielia S.
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Le client n'a pas laissé de commentaire.

dana M.
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Le client n'a pas laissé de commentaire.

Gregory C.
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Return process was very efficient, quick and easy. Facility is super clean. We have been using U-Haul for 30 years and have never encountered a problem. Great company.

David B.
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When I pulled up to return someone walked by and told me someone would be with me shortly then walked away. I stood there for 7-10 minutes waiting then I finally asked someone what I needed to do and they came and helped me. It would've been more convenient for someone to help me immediately.

Colleen S.
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Le client n'a pas laissé de commentaire.

Richard F.
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Le client n'a pas laissé de commentaire.

William B.
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Le client n'a pas laissé de commentaire.

Gregory P.
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Le client n'a pas laissé de commentaire.

Steven L.
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Clean, yes. Passenger side seatbelt area had a leak which you wife discovered in rainstorm in Atlanta at 11 pm. Not cool.

Jerry E.
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Le client n'a pas laissé de commentaire.

John E. | Overall Experience |
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The crew was great, everyone was very friendly and helpful.

James P.
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Le client n'a pas laissé de commentaire.

Lori D.
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Very helpful staff! Truck was in great shape and helped us get the job done!

Barbara R.
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All went smoothly, moving guys were great.

michael C.
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Le client n'a pas laissé de commentaire.

Ed W.
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Le client n'a pas laissé de commentaire.

Steve P.
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Le client n'a pas laissé de commentaire.

ROnald H.
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Le client n'a pas laissé de commentaire.

Magan M.
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The experience with my Uhaul rental was excellent. The checkout was very efficient and fast. The Customer service was Exceptional from check in to Checkout. Highly Recommended??????????

Jay L.
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Le client n'a pas laissé de commentaire.

Kirk S.
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Le client n'a pas laissé de commentaire.

Ralph W.
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Le client n'a pas laissé de commentaire.

Stephen T.
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Le client n'a pas laissé de commentaire.

shandy B.
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Le client n'a pas laissé de commentaire.

Epifanio R.
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Le client n'a pas laissé de commentaire.

MIKE S.
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Everything went fine... Very helpful Staff...No problems @ all

Edward M.
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Le client n'a pas laissé de commentaire.

ALISHA M.
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Le client n'a pas laissé de commentaire.

David J.
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Le client n'a pas laissé de commentaire.

ROnald H.
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Le client n'a pas laissé de commentaire.

Judy R.
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Le client n'a pas laissé de commentaire.

Kenneth M.
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Exceptionally easy drop off . Quick and friendly service

Matthew Y.
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Le client n'a pas laissé de commentaire.

Linda K.
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Le client n'a pas laissé de commentaire.

jon H.
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Everything was great. I have rented here several times.

jim w. | First Impressions |
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Fast service!

Treymayne B.
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Le client n'a pas laissé de commentaire.

Gorma H.
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Le client n'a pas laissé de commentaire.

Dale P.
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Le client n'a pas laissé de commentaire.

Jeffrey C.
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Le client n'a pas laissé de commentaire.

MATTHEW A.
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Only used this location for drop off but was very fast and efficient.

Stephen M.
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Le client n'a pas laissé de commentaire.

linda G.
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Ask customer about the need for other moving, secure packing and safety issues ie. dollies, straps, ramps, furniture pads.

James F.
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Le client n'a pas laissé de commentaire.

Clyde P.
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Wasn't crazy about how to check in after hours but I understand why. Very effective but I am old...lol

ERIK F.
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Le client n'a pas laissé de commentaire.

LUCIAN M.
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Le client n'a pas laissé de commentaire.

David S.
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These folks are great!

Tami P.
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The owner loaned me a a hitch ball when he overheard my son had borrowed mine. Save me time & money!!

Adam L. | First Impressions |
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Helpful

Don P.
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Le client n'a pas laissé de commentaire.

Douglas P.
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Nothing. I had never used UHaul before, and it was great. I needed a full size pickup truck to move some exercise equipment, and it all worked perfectly. Thank you

desire D.
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Le client n'a pas laissé de commentaire.

owen K.
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Continue doing what you are doing

Kenneth H.
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The current crew is the fastest, most efficient “No B.S.” crew we’ve worked with over the years. We had to start using their trucks again for deliveries, and the time it takes to get in and out is almost not worth mentioning. Highly recommended.

William C.
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Staff was helpful and friendly. No trouble picking up or returning trailer I rented.

Karen T.
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Le client n'a pas laissé de commentaire.

Brandon H.
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Le client n'a pas laissé de commentaire.

John T.
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I miscalculated the size of the trailer I needed and ended up going to two other locations to find a bigger trailer. At both locations your team members were incredibly helpful and got me set up with the equipment I needed.

Carl W.
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Le client n'a pas laissé de commentaire.

Donald P.
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Le client n'a pas laissé de commentaire.

Robert G.
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Le client n'a pas laissé de commentaire.

Brittney S.
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The location was fine. Customer service was great. The online reservation and app to pick up and return truck was worthless. It caused more issue than just going inside. It was not convenient and not safe after hours leaving me standing in the parking lot waiting for the app to locate where I was even though I had location sharing turned on. Also, I thought using the app meant you go to the site and just pick up the truck. When I got there it left me standing in the parking lot for 10 minutes waiting for approval and I finally had to go inside. In no way did this save time.

olivia B.
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Le client n'a pas laissé de commentaire.

Cameron J.
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Le client n'a pas laissé de commentaire.

Jack K. | Overall Experience |
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Thx

OWEN S. | First Impressions |
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Very bad service at the desk. Only made the reservation to take advantage of my Uhaul first month free and was told No. I was told since the unit was their last 10x20 that the offer didn't matter.

Marissa R. | Overall Experience |
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My experience with this storage unit was good except the fact that the elevator always had issues. However the staff was helpful and did their best to correct the situation.

STANLEY D. | First Impressions |
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FRIENDLY SERVICE, VERY HELPFUL, PATIENT, OFFERED INFORMATION ON OTHER SERVICES AVAILABLE AND BEST ECONOMICAL OPTIONS. THESE ARE NOT SALESMAN, THEY ARE YOUR FRIENDS.

Rani j. | First Impressions |
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Our service was really really bad should have been a one-day move it wind up getting into four and a half days so we had to get a motel room and stay the night in there so now I will send an email

John P. | Overall Experience |
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Forcing comments to submit this survey is irritating. The Hendersonville U-haul was exceptional. Corporate demanding written response is poor judgement.

Manzel S. | Overall Experience |
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Employees was rude will never use uhual again

Kathy W. | Overall Experience |
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Lacked customer service. On check out day finally got someone who was helpful and courteous.

JEFF C. | Overall Experience |
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Unfortunately there is a lot of problems with the elevator. We were there for about 8 years with no issues until lately. We were actually trapped in the elevator for 15 minutes and could not get it

SUZANNE S. | Overall Experience |
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I have stored my belongings at this location a number of times for the duration of five years. Everything is always top notch here.. Great job! Thank you.. ~Susa

JOHN M. | Overall Experience |
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Thanks for your service. All went well.

CINDY M. | Overall Experience |
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Staff went above and beyond, They were helpful, Informative, and personable. I would recommend the highly to anyone. Thanks Uhaul Staff West Main Hendersonville, TN

CALVIN G. | Overall Experience |
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I paid for UHAUL to receive shipments for me and they were left in the parking lot, in the rain, exposed for anyone to take if they wanted to. The elevator was always broken. The doors were not lock

Emmett C. | Overall Experience |
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I have been Renting from the Hendersonville Tennessee location for several years on and off. Ty is the most amazing manager ever! He always made sure We were taken care of.

jason c. | Overall Experience |
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Thank you for your service

Dorothy M. | Overall Experience |
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Was very pleased at the services.

Wil B. | First Impressions |
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Very polite employees and helpful. Just a little busy and slow. Thanks

Linda R. | Overall Experience |
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I was quite disappointed to learn that you do not pro-rate and return balance of money paid when exiting rental space. I probably won't use Uhaul again for this reason.

Ty H. | Overall Experience |
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The staff was very helpful and efficient. I was checked in and out within 10 minutes each time.

Joseph M. | Overall Experience |
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Everyone was very kind and did everything in their power to accommodate us!

Scottie D. | Overall Experience |
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Staff was extremely accommodating and helpful. Very pleased with the U-Box rental, process, and service.

laverne h. | Overall Experience |
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very pleased with the prompt service

Laura M. | First Impressions |
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Seriously the best U-Haul experience I have had! Everyone I spoke with was incredibly patient and helpful!!

Misty G. | Overall Experience |
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The staff was very friendly and easy to work with.

matthew T. | Overall Experience |
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Staff there was excellent, Ty’s a great help!

Ma S. | Overall Experience |
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I have ordered two more U-Boxes for delivery and will give final feedback after next delivery.

Sherry G. | Overall Experience |
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I actually did not visit the facility but the total interaction with U Haul was wonderful. Friendly, efficient and easy to work with. Would definitely use them again.

Brandi G. | Overall Experience |
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Heather was awesome

David L. | Overall Experience |
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Very professional and helped out with my move

Nick S. | Overall Experience |
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Brandi was great and a pleasure to work with. I would use again reccomend to others.

SONYA L. | Overall Experience |
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Very frie, professional. Exceeded my expectations. Arrived on time and even accommodated me by picking up the 4 U-boxes a day early. Thanks!

Virlean M. | Overall Experience |
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I did not attend the storage facility in Hendersonville. My 4-UBOXes were shipped there and they delivered to my house. Staff were easy to communicate with by phone. The unloading crew were Excellent

john o. | Overall Experience |
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we had U-Boxes delivered from this facility. They were timely, professional and accommodating.

CATHY H. | Overall Experience |
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There were no problems encountered during my usage of a unit there and the staff were always helpful and courteous.

alcides r. | Overall Experience |
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Was on the 3rd floor and never had any air at all. Always was very hot. The fan was never fixed. My unit had 4 doors and always a problem with only one lock.

David C. | Overall Experience |
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Great experience with ubox

ALBERTO R. | Overall Experience |
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The employee at this location was very helpful and knowledgeable. The boxes were delivered on the day and time she promised, and the customer service was excellent.

TIFFANY W. | Overall Experience |
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Thank you!

connie i. | Overall Experience |
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Everyone was so helpful wonderful customer service

Emily T. | Overall Experience |
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Our delivery driver was fantastic!

Jeff F. | Overall Experience |
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Thanks

Lowell P. | Overall Experience |
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Actually never saw the facility in person. The reason I am just giving a grade of average, is that the box sat in Hendersonville nearly a week before delivery! Not good. Could have done it sooner?

Mutsumi Y. | Overall Experience |
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Great work!

MARTIN S. | Overall Experience |
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perfect

Jeff F. | Réservation |
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No problems moving in. But asking someone to call or come in every day in an order to reserve a 10x10 room is a bit much. Luckily, it worked out and we got a storage room after driving 11 hours.

Ben F. | Overall Experience |
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Storage facilities are excellent. Ubox is highly recommended. Great staff.

Margaret M. | Overall Experience |
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I was contacted by a staff member about my UBox in the very beginning, but was not contacted again. I tried to call and the employee I was connected to was rude and I was put on long holds.

karen c. | Overall Experience |
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U-Box was perfect for my moving needs!

Ann S. | Overall Experience |
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N/a

david h. | Overall Experience |
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I had to do several after hour accesses and sometimes had trouble getting my access card/code to work. The staff were always very helpful.

Lee W. | Overall Experience |
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I have been trying to get in touch with management for 3 days about being charged a wrongful storage fee ofnkver $400. I’m still waiting and nothing has been fixed. Worst customer service ever.

Lawrence C. | Overall Experience |
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Very friendly, professional, and accommodating staff and manager. Especially commendable during this busy season. Thanks!

Pam M. | Overall Experience |
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The TN staff was amazing!! Thankful for how they made sure my box was delivered and picked up.!!

Haley W. | Overall Experience |
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I had a great experience! They had trouble opening the ubox I used because the previous location drilled in the screws wrong, but the guys at the facility figured out the problem within minutes.

Joe M. | Overall Experience |
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Good people to work with and always friendly.

Douglas H. | Overall Experience |
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Had a good experience with this facility and staff.

BRANDY H. | Overall Experience |
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Clean facility and great staff. Everyone is very helpful

Non reviews have been submitted for this location.

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