Customer Reviews for U-Haul Moving & Storage of Hendersonville

6 253 évaluations

208 W Main St   Hendersonville, TN 37075
(@ Old Shackle Island Rd)

(615) 822-4491

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(615) 822-4491

208 W Main St
Hendersonville, TN 37075
(@ Old Shackle Island Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
5

Employees were great and very efficient. Truck was terrible. Had an issue with a bad battery such that I could not shut it off to keep it running. The front end and cab shook so violently it was an awful ride. Doors and windows vibrated so much that the rear view windows could not be seen out of from 60-70 mph. Truck would be OK for in-town use but definitely not for the interstate and long travel I used it for.

WILLIAM M. 
Évaluation :
5

My experience here was amazing!! I appreciate the assistance I received. A+++!

Powell H. 
Évaluation :
5

The young man who assisted me during my rental transaction couldn't have been more helpful and welcoming. This location has always had top-notch customer service.

MARK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie Mae T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edward B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Corporate, you are excluding customers who do not utilize technology such as smart phones by requiring customers to share their location when returning vehicles after hours. Long time customer of U-Haul, love the company and the service you provide however this time around the return the truck after hours process was far more difficult than it should have been and caused an inconvenience to my family. I would like to see you work to find a better system that doesn't exclude customers of yours at the same time ensuring accountability to customers meeting the time and location requirements of after hour vehicle returns.Thank you, and as always, thank you for your service.

NADINE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek R.  |  Premières impressions 
Évaluation :
3

Get the cigatette smell out of the truck. Put in new seat covers.

EDWARD B. 
Évaluation :
4

I pointed out a low tire, to the attendant, on the first pick-up that was brought around for me. He did a air/bubble test and determined the tire was leaking and I was issued another truck. This should have been something that was caught by the attendant before issuing the truck to me. The tire was visibly low in addition to the TPMS showing it was low as well. If I wouldn't have not caught it, and received a different truck, the tire would've gone flat after I left the store and while driving on the interstate.

RONALD M. 
Évaluation :
3

Truck drove like a tank and made a loud roaring sound. It should have already been retired

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SETH W. 
Évaluation :
5

I reserved on line, had to change a date. Man was very helpful doing for me. It was so fast and very organized when went to pick up. Was able to get truck back and enjoy Thanksgiving with family! I would definitely recommend and also use again.

CATHY D. 
Évaluation :
5

fantastic service all around both at pickup and return --- very professional

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLIN T. 
Évaluation :
5

Helped me get the contact information for my tv damage claim

Roy Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

I came in late on Friday night and the staff was accommodating, friendly and quick! I had just gotten off work and had a million things going on and was all over the place. They did a great job getting me on my way. This is the second time I have rented at this location and The second time I had an perfect experience. Merci!

Shannon H. 
Évaluation :
5

People were very polite and professional.

WAYNE C. 
Évaluation :
5

Love this facility with equipment t carry furniture on. Makes moving easier

BETTIE B.  |  Expérience générale 
Évaluation :
5

Checked in within 5 minutes after going there and was told everything was good and within the mileage that they gave us for the move.

Jonathan E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TREY E. 
Évaluation :
5

Nothing. This is my third time using this location, and every time has been great. The person helping me here today was very friendly, efficient, and helpful on both the pickup and dropoff.

DOUGLAS F. 
Évaluation :
5

Good Service

MARY F. 
Évaluation :
2

Will not use u-haul again!!

MARIA G. 
Évaluation :
3

First truck they tried to have me take they had to jump them it was pouring black smoke and check engine light on. Staff seemed annoyed that I wanted a different truck

LINDA F. 
Évaluation :
5

Everything very smooth - no issues.

DONALD G. 
Évaluation :
5

The only issue is that there is no way out of someone leaves the elevator door open on the ground floor and someone is up a floor or two. I got stuck on floor 2 for about 40 minutes with no cell service and no way out.

William P.  |  Expérience générale 
Évaluation :
1

I was double charge plus was told the tank was full after only driving 57 mls and put 60 $in gas. They refunded the amount full amount they said they would after 5 days then I looked at our bank acct a few minutes ago and they took 97 $back out of our acct without notifying us. I'm highly pissed

MARY C. 
Évaluation :
4

The store was clean and organized but the lady that waited on me just was not interested in her job. Customer service was not great

TINA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
5

Aucun

Mark E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tim J.  |  Expérience générale 
Évaluation :
5

Great customer service , nice new clean truck. The gentleman was even nice enough to warm up the truck. Thank you Uhaul!

Stephanie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE H. 
Évaluation :
1

The Uhaul broke down twice. We had to use roadside assistance to jump the battery the second time. They inside were all too happy that we were returning in Murfreesboro as if they were happy to be getting rid of this uhaul. We should have caught that but we trusted them. Our move was significantly delayed. I was hung up on by a rep and spent over 2 hours on the phone because the website kept creating an error. We had to return with out getting gas because if we had stopped again we would have had to have the uhaul battery jumped again.

Chelsey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cliff L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
4

The ladies room needed tending to I told the one female employee there about it and she was very unconcerned which I found irritating. Other than that the rental truck was fine and the gentleman that assisted us were knowledgeable and polite.

DARRELL R. 
Évaluation :
5

The Gentleman who checked me in was one of the most professional and kind person I've seen at a Uhaul! He is by far what you need for Management in Uhaul! That young man alone will bring lots and lots of people to Uhaul if he was in a place of seniority! Don't let another company take this kid! Treat him right and pay him well! He will make your customers happy! I own a business myself and I'd hire him in a heartbeat if my business was in Tennessee. I didn't get his name but he's a black young man with dreds or tight curls in his hair! I will get his name the next time. I will not forget this kid! He's very personable and respectful! He's the one who checked my trailer back in and gave me my total. A++++ Experience

WAYLON N. 
Évaluation :
5

Staff was very friendly and helpful. I have used this location multiple times and will continue to do so.

Justin F. 
Évaluation :
5

Very professionals

JAIME S. 
Évaluation :
5

The Hendersonville uhaul facility is a great place to take care of any moving needs. I have used the facility to get receivers & hitch installed on several vehicles. Always an awesome job. Also I use uhaul to get my propane tanks filled. On top of all that the employees are very professional & polite. + the facility is spotless. I'd recommend this location to anyone.

John O. 
Évaluation :
5

Great Job!!

Tracy C. 
Évaluation :
5

Uhaul service representatives were very nice and helpful. I couldn't ask for any better service. They made my move much easier. The equiptment was in excellent condition and they made sure was in proper working order before I left.

SHERYL A. 
Évaluation :
5

Both locations were amazing. Friendly, welcoming and very professional. Hendersonville, TN & Canton, OH.

ALISA B. 
Évaluation :
5

I really happy to know that not only can you rent a truck but also rent a storage room it was great the guys were fast great customer service , really sweet thank you

Andrea M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonetta B.  |  Expérience générale 
Évaluation :
4

Check to make sure brake lights, etc. are working on trailer before customer leaves site.

Anthony B. 
Évaluation :
5

Always excellent service Easy on line reservations Fast and courteous

MARK S. 
Évaluation :
5

Nice workers. Needed it last minute. Caught them 10 minutes before closing and they didn't rush me.

ANDREW M. 
Évaluation :
1

The blankets for packing that we ordered were not in the truck when we arrived at our destination. Then when we got back to return the truck some scruffy looking, rotted tooth idiot that you have working for you actually yelled at me and shook his hands at me. The only reason I didn't beat the living hell out of him was because my girlfriend was there. When I went inside to check the truck back in I told the other idiot that you have working for you what had just happened and he just stared at me. You people need to get your act together. I happen to know EVERYONE in Hendersonville Tennessee and my father in law is one of the Oak Ridge Boys. We will be telling everyone about our experience and the lack of professionalism displayed by these people you hire. I'm so disgusted by this experience and I would like a refund. This was out of line on every level any this won't be the last time you hear from me.

SABRINA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce W. 
Évaluation :
5

Staff was friendly and helpful

EDWARD ALLAN C. 
Évaluation :
2

Dent in my truck because the guy was not paying attention to tell me to stop quick enough. Trailer did jack did not work. I had to have a friend come to let it off the hinge.

Kenny R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward S. 
Évaluation :
5

Absolutely nothing. The experience was a total pleasure and excellent through and through.

Norman K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRELL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK CURTIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA H. 
Évaluation :
5

Very nice facility, people very friendly and helpful.

Richard M. 
Évaluation :
5

The employee that took care of me was excellent

MICHAEL M. 
Évaluation :
5

Nothing. everything went smoothly. Thank you

Brian D. 
Évaluation :
4

The employees have always been so helpful to us. Ray And Ty are always accommodating.

carolyn W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROCHELLE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gloria D. 
Évaluation :
3

Never waited so long to pick up a trailer in my life.. the employees showed no urgency to get me in and out of there in an acceptable time frame. The manager practically ignored me as I stood there forever, without any acknowledgement

CARLTON S. 
Évaluation :
5

Great service as always. This store is Highly recommend.

WILLIAM W. 
Évaluation :
3

Rental Truck was a piece of shite. This truck needs to be removed from fleet and replaced with a newer truck. It is on its last legs for sure. Old old equipment gets people hurt.

JORGE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY G. 
Évaluation :
5

Excellent location and customer service.

Ricky M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Greg B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gwen R. 
Évaluation :
5

This U-Haul location is the best I've come across in 35 years of renting trucks and trailers!

JAMESALEXANDER Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY S. 
Évaluation :
5

Excellent service at the Hendersonville, TN location!

BRYAN TODD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea K. 
Évaluation :
5

Staff was very helpful and kind when we picked up and dropped off.

Richard H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
3

This location was very understaffed. I waited in line for almost half an hour. The staff is all very friendly, but the line was pretty crazy

JASON P. 
Évaluation :
5

The storage unit was very clean and ready to move my things in. The staff was helpful and friendly. I have used Uhaul for storage and moving for many years and I will continue.

Marla L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARI F. 
Évaluation :
3

Difficult to pull out left back to main road.

CHERYL W. 
Évaluation :
5

Nothing everything was great. The employees were very friendly an helpful.

ROGER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alana H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK CURTIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb M. 
Évaluation :
5

Awesome experience!

Joseph F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY O. 
Évaluation :
5

From reservation to pickup & return, the experience was excellent. Hendersonville staff processed me quickly on both ends of my rental as well and were very good. Will definitely use them again.

MICHAEL S. 
Évaluation :
4

truck smelled of smoke horribly and we had to ride with the windows down for the first 30 min. Also, windshield was very dirty. Other than that great experience.

LESLIE R. 
Évaluation :
4

Tell the next customer about the tow haul button that comes on by default.

DAREN G. 
Évaluation :
5

Best facility we've dealt with. Staff is excellent. Fast and efficient, friendly, outgoing. Equipment well maintained. Storage area clean.

Deitra D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex T.  |  Expérience générale 
Évaluation :
5

Both Dylan from the Bowling Green location and Andrew from the Hendersonville location we're friendly and helpful. I'll be using Uhaul for all moving and storage needs. Merci.

CARLEE B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra K.  |  Premières impressions 
Évaluation :
5

From check in to getting an extra storage facility, this location one of the best I have dealt with over the past 30 years. Personnel were great and extremely efficient and friendly. Very pleased we chose this location.

Deitra D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carla M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christina d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt N.  |  Premières impressions 
Évaluation :
3

We were sent an email that said if we paid in advance we would receive a free lock and not have to check in at the desk. There was no lock in the shed so we had to purchase a lock, which was not expected, and we were unable to get the door to shut as the metal piece was stuck and would not move. What appeared to be an easy move in process turned to be a fiasco. Not to mention that we paid and were billed a week in advance of when the unit was needed for the easy of move in and free lock and that did not happen. I even called to alert that the bill stated the move in day was listed as the day I paid, not the day I selected on the form, i was told it was not an issue, it was all set on their end, it clearly was not.

Jessica H.  |  Online Move In 
Évaluation :
4

I would recommend getting work orders complete when requested, sooner than later. I had to take a unit further away from elevator due to the door not lining up correctly to open and close the latch....easy fix.

Cindy P.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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