Évaluations des clients U-Haul Moving & Storage of Hendersonville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Hendersonville

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Jacquelyn R. | Premières impressions |
Évaluation :

I had the Best experience renting a truck and a unit!

WILLIAM C.
Évaluation :

Nice folks.

Johnny D.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian H.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael N.
Évaluation :

Le client n'a pas laissé de commentaire.

Samuel C. | Expérience générale |
Évaluation :

I would like to have had the last month pro rated and had some money returned since I did not use the unit for the whole month. Also an additional charge for 24 hr access seems silly

Ninette W. | Expérience générale |
Évaluation :

The young gentleman that are at the front of the facility or not the greatest when it comes to customer service. Very dull not engaging. It’s very apparent they are not happy there. The other thing I would like to comment on is the bathroom facility that area needs some work Sink is coming off the wall and the soap that is available is limited. I know from owning my own business OSHA requirements and things like that this is not at all up to par. Huge liability with the sink and it doesn’t take much to install a sink soap dispenser. The lighting upstairs if you’re trying to empty your unit goes out a little too quickly maybe you can Extend the timer. Other than that your facility seems to be clean I would’ve liked to of known where the stairs were in case of fire never did find those just a safety precaution for new customers to maybe give them a tour of where the fire exit doors are. I wish you all success thank you so much for providing the storage for the year.

Wendell S.
Évaluation :

Employees were already out checking in a trailer, so checking in was very quick. No complaints.

SANDRA Q.
Évaluation :

We needed to finish clearing out a storage unit & realized a trailer would be very helpful. I went online & reserved for Sat which was a piece of cake! I esp liked that i was not charged until I picked it up! I then called Sat morning to push our pick up time back 1/2 hr & extend our time from 6 to 7 hours. All this was easily accomodated by Joy. On arrival, check in was quick & easy. Trailer was easily accessible, but we had too large of a ball so we had to go get our other hitch & then return. All in all, this was an extremely smooth rental & we would definitely return. This is the 2nd time we have used this location & have been very pleased each time. Return is also fast, friendly & efficient! Justin Finch checked us in, but I didn't catch the name of the young man who checked us in.

TERESA T.
Évaluation :

The staff at this location are the most polite and helpful people I have dealt with in a long time. My compliments to the entire staff!

Marla L.
Évaluation :

Everything went well. The employees weren't very friendly. They did a good job but it wasn't friendly. Not rude, just not welcoming.

CHRISTOPHER C.
Évaluation :

Le client n'a pas laissé de commentaire.

Stuart W.
Évaluation :

Minor complaint - the sun visor was broken and kept swinging around as I drove Major complaint - during a pandemic and a mask ordinance in this country none of your employees were wearing a mask.

Jamey T.
Évaluation :

Le client n'a pas laissé de commentaire.

SANDY C.
Évaluation :

After running from Hurricane and going miles out of way, we were not charged for extra miles, that took so much off my plate, that's a blessing

DOUGLAS P.
Évaluation :

Le client n'a pas laissé de commentaire.

Lacy D.
Évaluation :

Everything was perfect from my online ordering to the instore customer service they were very friendly and quick I had absolutely no problems. I will definitely be using u-haul Hendersonville TN again!

Jeremy D.
Évaluation :

None of the employees wore masks. The trailer's brakes didn't work when I brought the truck back and we had to wait about an hour and a half before they got them working.

Terry O.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles P.
Évaluation :

Le client n'a pas laissé de commentaire.

ANTON J.
Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL G.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffery W.
Évaluation :

Always a satisfied customer great customer service and great level of knowing

DAVID B.
Évaluation :

Le client n'a pas laissé de commentaire.

Ciara S.
Évaluation :

Employees are extremely rude. They act like they hate their job.

Jeremy D.
Évaluation :

Make sure all equipment is working properly before it's rented. The trailer we rented didn't work when we came back with the truck fully loaded. They were trying to say it was the truck that was messed up, not the trailer. Luckily, they decided to check fuses and got the brake lights on the trailer working after about an hour and a half.

Shane S.
Évaluation :

Le client n'a pas laissé de commentaire.

Noah B.
Évaluation :

Very helpful, quick

JACK E.
Évaluation :

Le client n'a pas laissé de commentaire.

Clyde P.
Évaluation :

Le client n'a pas laissé de commentaire.

Kyle C.
Évaluation :

I dropped off my trailer at 1:30 PM on Tuesday. They checked tire pressure and inside for cleanliness. Wednesday I got a notice from Uhaul about after hours drop off. I called and they sent an email to this location to check my trailer in. Thursday I get a charge of $22.95 added to my deed it card for late drop off. I called and was told the charges would be reversed. I wonder how many other people were ripped off from this location because they didn't check items in when they weee delivered.

Patrick M.
Évaluation :

The “Customer Service reps” at this location all need a new gig. We arrived 15 minutes before the location closed, not on purpose. We did not know the hours, but the staff certainly did. Slamming doors, comments about dirt in the back (it RAINED ALL DAY) so they try to charge us $25 to hose out the back?!! So we offered to do it ourselves, our attempt to help was also met with attitude. Aside from your evening staff being butt hurt because a customer pulled in 15 minutes until close (The employees literally mentioned closing 3-4 times) the Uhaul truck itself was very helpful.

DEBBIE J.
Évaluation :

Manager was so helpful and wonderful. Truly a delight to work with and should help train others on how to be a “Manager”

Wynn R.
Évaluation :

Le client n'a pas laissé de commentaire.

TONEY H.
Évaluation :

I was not happy with the way customer service pressured me to reserve the trailer as I was 10 minutes away and she made me think that was the last unit available and when I arrived there was at least 6 available. That is not a good way to pressure customers as I was driving and had to jeopardize myself and others on the highway to get her a card to reserve the trailer even though I said I was almost there.

ERICA R.
Évaluation :

Le client n'a pas laissé de commentaire.

Shane D.
Évaluation :

N/A

JUANITA M.
Évaluation :

Nothing that I can think of... Ty was nice and helpful and so was Ray on the day of pickup.

LUIS U.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard E.
Évaluation :

Nothing. It was perfect.

David S.
Évaluation :

They were out there when I pulled up and got me checked out.

Andrew V.
Évaluation :

Le client n'a pas laissé de commentaire.

MARTIN S.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTOPHER P.
Évaluation :

The check-in website and app do not work well at least with my particular version of the google app. I hd to switch browsers and thankfully it worked after 20 minutes

ERIC M.
Évaluation :

Le client n'a pas laissé de commentaire.

MARTIN K.
Évaluation :

Le client n'a pas laissé de commentaire.

George G.
Évaluation :

Very impressed with the return experience. Outstanding!

MICHAEL B.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald N.
Évaluation :

U-Haul is a total rip off. Daily rental rate should be prorated. Gas over fill should be credited back. The fuel gage is never on full. It is impossible to not over fill. I am going to be a Whistle Blower and get the Government to investigate U-Haul. Ron Natale 310-739-1421

JONATHAN W.
Évaluation :

Perfect, trailer had new tires and was clean. Was able to grab it and go.

MARTIN K.
Évaluation :

Le client n'a pas laissé de commentaire.

Beth M.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert S.
Évaluation :

I don't know his name but the man who hooked up the auto transport and assisted me in loading the car was extremely helpful and courteous.

Kenneth N.
Évaluation :

Way better experience than I had anticipated

Ronald N.
Évaluation :

Outstanding. Fast pick up and rapid return. I am talking minutes. Thank you...

JIMMY V.
Évaluation :

Le client n'a pas laissé de commentaire.

GEORGE M.
Évaluation :

Le client n'a pas laissé de commentaire.

Freddie R.
Évaluation :

Le client n'a pas laissé de commentaire.

Roger F.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD S.
Évaluation :

Le client n'a pas laissé de commentaire.

Steve H.
Évaluation :

Le client n'a pas laissé de commentaire.

DW L.
Évaluation :

Le client n'a pas laissé de commentaire.

STEPHEN W.
Évaluation :

Great service, in and out.

Victoria V.
Évaluation :

Le client n'a pas laissé de commentaire.

Jean E.
Évaluation :

Le client n'a pas laissé de commentaire.

matt C.
Évaluation :

Le client n'a pas laissé de commentaire.

MATTHEW N.
Évaluation :

Le client n'a pas laissé de commentaire.

Matt N. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT S.
Évaluation :

Your customer service people and system are great. This time the truck was a little clunky. The transmission was laboring and the steering was hard. Just take a look. Thanks for the service.

Edward B.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTINA H.
Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth H.
Évaluation :

Le client n'a pas laissé de commentaire.

Alexander A.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN C.
Évaluation :

Le client n'a pas laissé de commentaire.

Dennis V.
Évaluation :

Le client n'a pas laissé de commentaire.

robin C.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher S.
Évaluation :

Le client n'a pas laissé de commentaire.

Ryan R.
Évaluation :

Le client n'a pas laissé de commentaire.

susan N.
Évaluation :

Le client n'a pas laissé de commentaire.

Joe E.
Évaluation :

Le client n'a pas laissé de commentaire.

Serge M.
Évaluation :

Le client n'a pas laissé de commentaire.

TERRY B.
Évaluation :

Le client n'a pas laissé de commentaire.

William I.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert S.
Évaluation :

Your people did a really nice job. You're a great value for around town hauling.

JACK E.
Évaluation :

Le client n'a pas laissé de commentaire.

RAYMOND B.
Évaluation :

Le client n'a pas laissé de commentaire.

David P.
Évaluation :

Employees need to wear masks. We're in a pandemic.

mark E.
Évaluation :

None

TAMMIE R.
Évaluation :

The pick up location was perfectly located to my needs. The attendant was very helpful- but she was over worked. The drop off experience was excellent.

Ginger D.
Évaluation :

When I went to pick up the rental truck, the system was down. The staff was very pleasant and friendly. Instead of sitting their waiting for the system to reboot, they we're working to try to use phones to service the customers. Great service team!

Joseph R.
Évaluation :

Le client n'a pas laissé de commentaire.

Cory C.
Évaluation :

Great experience. No stress 😎

Thomas W.
Évaluation :

Le client n'a pas laissé de commentaire.

Mike B.
Évaluation :

Le client n'a pas laissé de commentaire.

CIPRIAN C.
Évaluation :

Good job

MAGDALENE H.
Évaluation :

Great store. Professional. Gentlemen who helped me check in and out provided wonderful service.

louis S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey W.
Évaluation :

I waited for almost 20 min as the prior renter was late. I was under the impression that I was going to get a $50 credit as the reservation was not ready.

G A.
Évaluation :

Le client n'a pas laissé de commentaire.

Rodney J.
Évaluation :

Le client n'a pas laissé de commentaire.

Joshua T.
Évaluation :

Employees were top notch. There was a used medical mask on the dashboard of rental truck. Since Covid-19 is a very real thing, that was both disturbing and gross.

David R.
Évaluation :

Le client n'a pas laissé de commentaire.

Wayne G.
Évaluation :

Great service , no improvement needed from staff working on Saturday

Brian K.
Évaluation :

Le client n'a pas laissé de commentaire.

Jessica H. | Online Move In |
Évaluation :

We were sent an email that said if we paid in advance we would receive a free lock and not have to check in at the desk. There was no lock in the shed so we had to purchase a lock, which was not expected, and we were unable to get the door to shut as the metal piece was stuck and would not move. What appeared to be an easy move in process turned to be a fiasco. Not to mention that we paid and were billed a week in advance of when the unit was needed for the easy of move in and free lock and that did not happen. I even called to alert that the bill stated the move in day was listed as the day I paid, not the day I selected on the form, i was told it was not an issue, it was all set on their end, it clearly was not.

Cindy P. | Premières impressions |
Évaluation :

I would recommend getting work orders complete when requested, sooner than later. I had to take a unit further away from elevator due to the door not lining up correctly to open and close the latch....easy fix.

Richard W. | Premières impressions |
Évaluation :

Very friendly staff at this location. I would highly recommend using this facility

Caten L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

michael l. | Premières impressions |
Évaluation :

I was charged $20 for not returning 3 moving blankets. Sad. And to make matters worse, I was charged an additional day for truck rental even though I had three more available days. Thankfully, the U-haul 800 number was able to credit the truck, however they could not address the blanket charge and advised me to contact the local store. But when I call the local store, the call rolls back to 800 number. This is not exactly the way I would manage the local U-haul office. I might check the contract more carefully to make sure I don't over charge the customer, or maybe reach out to a lifetime customer about 3 misplaced blankets before charging the full amount. Instead, I have to spend time straightening out the silly mistakes and remove years of positive U-haul experiences.

lori w. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Marc L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

KENNETH V. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Charles F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Nancy D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

DEREK L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JOE G. | Expérience générale |
Évaluation :

The staff must follow the lead of the manager by the name of Ty..who is the worst ever with customer service. They act as you owe them something for being there. HE ALSO HAS the PERSONALITY of a rock

Jeremy M. | Expérience générale |
Évaluation :

Great experience!

Latoy J. | Expérience générale |
Évaluation :

I really appreciate the staff / manager Mr Ty..@ this location..he not out to get u,Ty.are very helpful!! Amen...thx's!!! This location are very up kept etc..

Hannah P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Charles F. | Premières impressions |
Évaluation :

The team was wonderful...

John E. | Expérience générale |
Évaluation :

The crew was great, everyone was very friendly and helpful.

jim w. | Premières impressions |
Évaluation :

Fast service!

Adam L. | Premières impressions |
Évaluation :

Helpful

Jack K. | Expérience générale |
Évaluation :

Thx

OWEN S. | Premières impressions |
Évaluation :

Very bad service at the desk. Only made the reservation to take advantage of my Uhaul first month free and was told No. I was told since the unit was their last 10x20 that the offer didn't matter.

Marissa R. | Expérience générale |
Évaluation :

My experience with this storage unit was good except the fact that the elevator always had issues. However the staff was helpful and did their best to correct the situation.

STANLEY D. | Premières impressions |
Évaluation :

FRIENDLY SERVICE, VERY HELPFUL, PATIENT, OFFERED INFORMATION ON OTHER SERVICES AVAILABLE AND BEST ECONOMICAL OPTIONS. THESE ARE NOT SALESMAN, THEY ARE YOUR FRIENDS.

Rani j. | Premières impressions |
Évaluation :

Our service was really really bad should have been a one-day move it wind up getting into four and a half days so we had to get a motel room and stay the night in there so now I will send an email

John P. | Expérience générale |
Évaluation :

Forcing comments to submit this survey is irritating. The Hendersonville U-haul was exceptional. Corporate demanding written response is poor judgement.

Manzel S. | Expérience générale |
Évaluation :

Employees was rude will never use uhual again

Kathy W. | Expérience générale |
Évaluation :

Lacked customer service. On check out day finally got someone who was helpful and courteous.

JEFF C. | Expérience générale |
Évaluation :

Unfortunately there is a lot of problems with the elevator. We were there for about 8 years with no issues until lately. We were actually trapped in the elevator for 15 minutes and could not get it

SUZANNE S. | Expérience générale |
Évaluation :

I have stored my belongings at this location a number of times for the duration of five years. Everything is always top notch here.. Great job! Thank you.. ~Susa

JOHN M. | Expérience générale |
Évaluation :

Thanks for your service. All went well.

CINDY M. | Expérience générale |
Évaluation :

Staff went above and beyond, They were helpful, Informative, and personable. I would recommend the highly to anyone. Thanks Uhaul Staff West Main Hendersonville, TN

CALVIN G. | Expérience générale |
Évaluation :

I paid for UHAUL to receive shipments for me and they were left in the parking lot, in the rain, exposed for anyone to take if they wanted to. The elevator was always broken. The doors were not lock

Emmett C. | Expérience générale |
Évaluation :

I have been Renting from the Hendersonville Tennessee location for several years on and off. Ty is the most amazing manager ever! He always made sure We were taken care of.

jason c. | Expérience générale |
Évaluation :

Thank you for your service

Dorothy M. | Expérience générale |
Évaluation :

Was very pleased at the services.

Wil B. | Premières impressions |
Évaluation :

Very polite employees and helpful. Just a little busy and slow. Thanks

Linda R. | Expérience générale |
Évaluation :

I was quite disappointed to learn that you do not pro-rate and return balance of money paid when exiting rental space. I probably won't use Uhaul again for this reason.

Ty H. | Expérience générale |
Évaluation :

The staff was very helpful and efficient. I was checked in and out within 10 minutes each time.

Joseph M. | Expérience générale |
Évaluation :

Everyone was very kind and did everything in their power to accommodate us!

Scottie D. | Expérience générale |
Évaluation :

Staff was extremely accommodating and helpful. Very pleased with the U-Box rental, process, and service.

laverne h. | Expérience générale |
Évaluation :

very pleased with the prompt service

Laura M. | Premières impressions |
Évaluation :

Seriously the best U-Haul experience I have had! Everyone I spoke with was incredibly patient and helpful!!

Misty G. | Expérience générale |
Évaluation :

The staff was very friendly and easy to work with.

matthew T. | Expérience générale |
Évaluation :

Staff there was excellent, Ty’s a great help!

Ma S. | Expérience générale |
Évaluation :

I have ordered two more U-Boxes for delivery and will give final feedback after next delivery.

Sherry G. | Expérience générale |
Évaluation :

I actually did not visit the facility but the total interaction with U Haul was wonderful. Friendly, efficient and easy to work with. Would definitely use them again.

Brandi G. | Expérience générale |
Évaluation :

Heather was awesome

David L. | Expérience générale |
Évaluation :

Very professional and helped out with my move

Nick S. | Expérience générale |
Évaluation :

Brandi was great and a pleasure to work with. I would use again reccomend to others.

SONYA L. | Expérience générale |
Évaluation :

Very frie, professional. Exceeded my expectations. Arrived on time and even accommodated me by picking up the 4 U-boxes a day early. Thanks!

Virlean M. | Expérience générale |
Évaluation :

I did not attend the storage facility in Hendersonville. My 4-UBOXes were shipped there and they delivered to my house. Staff were easy to communicate with by phone. The unloading crew were Excellent

john o. | Expérience générale |
Évaluation :

we had U-Boxes delivered from this facility. They were timely, professional and accommodating.

CATHY H. | Expérience générale |
Évaluation :

There were no problems encountered during my usage of a unit there and the staff were always helpful and courteous.

alcides r. | Expérience générale |
Évaluation :

Was on the 3rd floor and never had any air at all. Always was very hot. The fan was never fixed. My unit had 4 doors and always a problem with only one lock.

David C. | Expérience générale |
Évaluation :

Great experience with ubox

ALBERTO R. | Expérience générale |
Évaluation :

The employee at this location was very helpful and knowledgeable. The boxes were delivered on the day and time she promised, and the customer service was excellent.

TIFFANY W. | Expérience générale |
Évaluation :

Thank you!

connie i. | Expérience générale |
Évaluation :

Everyone was so helpful wonderful customer service

Emily T. | Expérience générale |
Évaluation :

Our delivery driver was fantastic!

Jeff F. | Expérience générale |
Évaluation :

Thanks

Lowell P. | Expérience générale |
Évaluation :

Actually never saw the facility in person. The reason I am just giving a grade of average, is that the box sat in Hendersonville nearly a week before delivery! Not good. Could have done it sooner?

Mutsumi Y. | Expérience générale |
Évaluation :

Great work!

MARTIN S. | Expérience générale |
Évaluation :

perfect

Jeff F. | Réservation |
Évaluation :

No problems moving in. But asking someone to call or come in every day in an order to reserve a 10x10 room is a bit much. Luckily, it worked out and we got a storage room after driving 11 hours.

Ben F. | Expérience générale |
Évaluation :

Storage facilities are excellent. Ubox is highly recommended. Great staff.

Margaret M. | Expérience générale |
Évaluation :

I was contacted by a staff member about my UBox in the very beginning, but was not contacted again. I tried to call and the employee I was connected to was rude and I was put on long holds.

karen c. | Expérience générale |
Évaluation :

U-Box was perfect for my moving needs!

Ann S. | Expérience générale |
Évaluation :

N/a

david h. | Expérience générale |
Évaluation :

I had to do several after hour accesses and sometimes had trouble getting my access card/code to work. The staff were always very helpful.

Lee W. | Expérience générale |
Évaluation :

I have been trying to get in touch with management for 3 days about being charged a wrongful storage fee ofnkver $400. I’m still waiting and nothing has been fixed. Worst customer service ever.

Lawrence C. | Expérience générale |
Évaluation :

Very friendly, professional, and accommodating staff and manager. Especially commendable during this busy season. Thanks!

Pam M. | Expérience générale |
Évaluation :

The TN staff was amazing!! Thankful for how they made sure my box was delivered and picked up.!!

Haley W. | Expérience générale |
Évaluation :

I had a great experience! They had trouble opening the ubox I used because the previous location drilled in the screws wrong, but the guys at the facility figured out the problem within minutes.

Joe M. | Expérience générale |
Évaluation :

Good people to work with and always friendly.

Douglas H. | Expérience générale |
Évaluation :

Had a good experience with this facility and staff.

BRANDY H. | Expérience générale |
Évaluation :

Clean facility and great staff. Everyone is very helpful

Non reviews have been submitted for this location.

Retour
Haut de la page