The security system is broken and I was trapped on the 2nd floor for a while. I pressed all the buttons to escape but no one answered me. Then I called the front desk but couldn't get a human to answer. The strap that closes the elevator is too short for me to reach. I eventually had to use the fire escape stairs to get out. I tried to tell the front desk but they were busy.
Chisa W | First ImpressionsSelf Storage Units in Hendersonville, TN, 37075
U-Haul Moving & Storage de Hendersonville
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- 4,0 - Cote moyenne des clients
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I would love for storage access to be 24/7.
Ticoria W | First ImpressionsI am writing to express my sincere appreciation for the change in management at the Hendersonville U-Haul location. The decision to dismiss the previous manager, Ray Ray, was undoubtedly the right one. My past interactions with Ray Ray were consistently marked by incompetence, a lack of professionalism, and inconsiderate behavior. Since Brandon has become the manager, my experience has been overwhelmingly positive. He is consistently professional, helpful, and has significantly improved the customer experience at this location. I strongly urge U-Haul to recognize Brandon's exceptional qualities and use him as a model for training all employees across the company.
Dana H | Overall ExperienceTrey very cool, calm and collected. Mucho professional. Brandon the GM is great too. Mucho helpful and made the experience feel like a breeze…and I hate moving so that’s saying a lot.
ALEXANDRA S | First ImpressionsThey claimed they “accidentally “ cut my lock off my unit. But I’m sure it was no mistake either they were coerced by a third party or they had their own suspicions on my unit. I was not greatly upset as to the fact I had nothing to hide except my 55 inch television fell over and got scratched which upset me, but I know they would have denied being responsible so I let it go. If they wanted to see inside they could have called me and I would have been happy to show them.
Richard P | Overall ExperienceStored my stuff for 3 months. Everything was the way I left it. Was happy with the service.
James M | Overall ExperienceThe access to the storage was not accessible.
Tammy J | Overall ExperienceYour website isn’t clear that you don’t have normal indoor storage garages. I assumed i was moving into a standard garage inside the facility as i have at every other U-Haul storage, but come to find out these are like little closet spaces. That isn’t clear whatsoever on the website. I ended up needing to add an additional unit as the first unit was on a second floor with no elevator to move large or heavy items. This cost me time which wasn’t the worst, but also money. I could e better prepped had i known better about the facility layout. Besides that, the customer service was great and accommodating.
ANTWANE M | First ImpressionsThank you so much to Brandon and the crew. You guys are the best.
kelly h | Overall ExperienceI don’t like that the main glass to the storage area door closes at 7PM it’s an inconvenience it shoukd at least be open until 9 PM . Plus there is no door stop to keep the door open , so you have to try and use carts to hold the door open otherwise you have to keep swiping your card .
JUSTICIA R | First ImpressionsStaff are always helpful at the Hendersonville TN location.
VICKI C | Overall ExperienceMuy conforme con el servicio prestado.
FERMIN T | Overall ExperienceI love this uhaul, staff is great.
COLLIN H | Overall ExperienceMr.Trey, also assisted me with moving out as well as the last gentlemen’s that finalize my move they were both great! Thank you for all you do
Valerie B | Overall ExperienceAwesome experience from the beginning to the end everyone that was encountered was a phenomenal person of service. They took amazing care of us.
christine t | Overall Experience