Customer Reviews for U-Haul Moving & Storage of Hendersonville

6 568 évaluations

208 W Main St   Hendersonville, TN 37075
(@ Old Shackle Island Rd)

(615) 822-4491

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(615) 822-4491

208 W Main St
Hendersonville, TN 37075
(@ Old Shackle Island Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

TIFFANY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david K. 
Évaluation :
5

Reasonable prices, great truck we rented. :) Friendly service

Catherine L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darcy S. 
Évaluation :
3

Gas needle was set on full. When I finished, I carried truck back and filled truck to the F mark where it was when I got truck. I was told it was not full and charged 40 extra. I reported this and got zero customer support. Also, mileage was figured so close that after I exited to get gas, I was charged an extra mile! Unbelievable!! This is a shame. I will not use UHAUL again.

Ginger P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ankit P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas C. 
Évaluation :
5

Uhaul has been my go to for several needs, car hauler, truck and trailer rental. Thanks for all the help

TRACY Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLYDE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janis D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ankit P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsey C. 
Évaluation :
4

Fix the driver door so it closes easily. Has to be slammed to actually lock. The vehicle was a long way from the key box... maybe have one key box station for items on that side of the building? All was good.

Randall M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lakeshia H. 
Évaluation :
5

Everything went smoothly. I highly recommend this location.

ROBERT E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann Marie M. 
Évaluation :
1

I was harassed in the parking lot by a man who threatened to kill me and was arrested only minutes later without my notifying the police. Additionally, I had to wait for over thirty minutes for the rideshare employee to approve my license.

Chris K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mallory J. 
Évaluation :
4

Very professional individuals and they were extremely helpful in the return process

Franklin T. 
Évaluation :
5

Friendly and helpful staff!

Brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lakeshia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Q. 
Évaluation :
1

My first vehicle transmission stopped working. I came to get another U-Haul vehicle and found out a worker knew the first vehicle had issues, and they still had me use the vehicle. This endangered my family's lives and our possessions. The second vehicle also had engine issues as well (did not sound good at all).

Cameron V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoff E. 
Évaluation :
5

I couldn't have asked for quicker service! I pulled in to the drop-off area, was immediately met by staff, and my drop-off was complete within 2 minutes.

Denise W. 
Évaluation :
4

Having never used the online check-in, it was a little confusing. When you tell someone all they need is to pick up their truck is their drivers license and a mobile phone, it sounds super easy. However, there was a whole lot more to it than that we had to figure out.

Chris E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN L. 
Évaluation :
4

Overall I was really happy with this location, but when I picked up a tow dolly in the morning the customer service left a little to be desired. I think the employee I interacted with was just tired. When going through the process of renting a dangerous piece of equipment good communication is vital and I don't feel like I got that.

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven D. 
Évaluation :
5

Great service, really appreciate them finding me a trailer, when there wasn't any available in the area.

MARCUS J. 
Évaluation :
1

Booked my reservation a week in advance and when the time arrives to pick up they do not have any trucks available due to overbooking the truck. No discount and no sympathy for a system error on Uhaul. Terrible customer experience and will never use them again and will make sure everyone I know is aware of the situation as well

Adam P. 
Évaluation :
5

Customer service was excellent! A+++

Kristen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA P. 
Évaluation :
5

Met me out back, unhooked the trailer and apologized that I was given such a crappy trailer.

christopher M. 
Évaluation :
4

Jarris' customer service was the reason for the above average rating!

John B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kami T. 
Évaluation :
3

Drivers side door barely functionedâ€"was very beaten up. Could not adjust air conditioning because knob was broken off

Earl R. 
Évaluation :
5

Aucun

Vinnice M. 
Évaluation :
1

I was dropping off the vehicle, making sure that everything was correct after I left and I was trying to give the keys to a worker, no one was at the desk. So I walked around back and gave the keys to a worker who obviously wanted nothing to do with me. He was not nice.

Casey E. 
Évaluation :
3

I was using a trailer with two bald tires. Would expect a better maintenance program to ensure user safety.

Mark B. 
Évaluation :
1

On this occation, I was charged for 70 miles when there is absolutely NO WAY that is true. I added up the milage I drove with google maps and it wasn't more than 50. I would advise for everyone to take a picture of the mileage everyone they go. Also, on another occasion,I was charged "cleaning service" for leaving ONE small paper in the truck. I am not exagerating. The "manager" looked in the system and said there was a note thst indicated i left a paper in the the truck. I will be using another Uhaul center my next time.

Karina G. 
Évaluation :
5

Ray did an outstanding job, easy in and out. Equipment pulled and performed outstanding.

Jeffrey E. 
Évaluation :
5

The staff were efficient and friendly

Rayvaughn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pam K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Very quick and easy!

Anthony L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

We were extremely pleased with our experience with U-Haul. The cargo van was just what we needed, and the staff was courteous and efficient. It took no time at all to get our van and get on the road, even though there were several people waiting in line when we got there. The van was in good working order and was very affordable. I will be sure to go to U-Haul, Hendersonville, Tennessee, whenever I have moving needs.

Deborah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton H. 
Évaluation :
2

Layout was confusing, hard to find entrance, directions unclear, part of the entrance way blocked by other rentals on the main road so we had to cut through another parking lot. Not very good of an experience. Employees were very nice and helpful, but I'll be going to the rivergate location from now on.

Christopher D. 
Évaluation :
5

Brice and the team were very helpful.

Matthew F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
5

Very helpful when I had to get my vehicle onto the car hauler. Made sure that everything was secure and good to go! Made me feel safe and good about my almost 1000 mile journey ahead of me!! Was diligent and very thorough about my contract/bill, and made sure that any discounts I had were added and calculated to the invoice. Good experience overall. Would recommend the Hendersonville Tennessee location!!

holly H. 
Évaluation :
5

Could not have been better

Dan T. 
Évaluation :
3

I extended my rental for 1 day but due to the quote not covering the full time I specified, I was charged over $400.

Susan A. 
Évaluation :
5

Excellent service à la clientèle.

Aida E. 
Évaluation :
5

Everything was great other than once I returned the truck they checked it in and said everything was fine and gave me my total due that would be charged to my card. I've ended up being charged 883,8 and there is no way that's correct and it also isn't the total that I was given when I returned the truck. It's way more than I owed so I'd like for this issue to be fixed. Other than this issue everything else was fine.

David K. 
Évaluation :
4

The car carrier trailer above the trailer wheels may need maintenance. Even the customer service agent that checked in the equipment even made a comment that the metal covering above the trailer tire did not loosen like it was supposed to do. He loosened it with a wrench on a nut on both sides on the end. He said that was usually not necessary.

DANIEL D. 
Évaluation :
5

Ray was courteous and professional! Thanks for a great experience.

Stephen B. 
Évaluation :
5

We rent monthly from u-haul 9 months out of the year. Always had a great experience with them.

carolyn W. 
Évaluation :
5

I just wanted to say that employee Andrew Graham went above and beyond when he helped me replace a faulty fuse to my trailer lighting. He took the time to make sure the trailer lights were working properly before I could depart. When they weren't, he discovered the fuse to those trailer lights was blown. After purchasing a new fuse at a nearby Auto Zone store, Andrew replaced the fuse and I was on my way with the trailer. I mention this because I was moving out of my home and desperately needed this trailer to finish moving out my appliances and other household items. I HAD to be out of my house that day, so without Andrew's assistance, I would not have been able to complete my move and thus would have caused my house closing to be delayed. Andrew Graham should be commended for his superior work ethic, customer service and professionalism. U-Haul needs more employees like him. I have rented from this U-Haul location on numerous occasions and Andrew is always very helpful and friendly. U-Haul should be honored to have an employee like Andrew Graham working for them.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zulaikah S. 
Évaluation :
1

We originally planned on picking up at a different location. Y'all changed it 2x and was 30 mins farther than the original location from my house. Then we get there to pick it up and someone had changed the pick up time and didn't tell us. Then when I tried to call the uhaul number the person I spoke to was incredibly rude and disrespectful. Never again will I use uhaul.

Cody H. 
Évaluation :
5

Best service ive had in a very long time.

Shaun O. 
Évaluation :
5

Tre Bell was very friendly and had a great work attitude, pleasantly surprised to see someone enjoying his job like he does, awesome personal skills!

Robert E. 
Évaluation :
5

Particularly pleased to see Dan when returning rental. He is such a pleasure to deal with.

DENNIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

Jarris was very professional and kind. I really appreciated his excellent customer service!

Connie C. 
Évaluation :
5

What a kind, patient,& helpful staff!!! They worked to meet my need as economically as possible with a smile & pleasant demeanor. Exceptional!!! That's why I keep coming back!

deb W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystle H. 
Évaluation :
5

Very friendly and helpful throughout the entire process. Thank you so much for answering all my questions during my move.

Rebeca S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa M. 
Évaluation :
5

Quick and efficient technician. Thank you!

Shaun W. 
Évaluation :
5

Customer service was great, This location is convenient for me, well stock with equipment.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Nothing!! Your service was excellent!!!!

Tom D. 
Évaluation :
5

The guys inside were friendly & quick. Excellent service

LEEANN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley M. 
Évaluation :
5

Justin was very helpful and the drop off process was easy and efficient

corinne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
1

Ray the manager was HORRIBLE. He has no people skills and refused to research what I told him happened & instead said I owed him money when I only had the storage space for 2 weeks on what was supposed to be my 1 free month. It's not cool having the manager basically infer you're telling a lie & being told file a action report which I did & he had to eat crow bc I was correct. The storage space hinge was broken when I went to put lock on and lock wouldn't go on bc of door hinge so I asked U-Haul worker to uncheck me out of the system & he agreed. I found out 3/03/22 he had not checked me out and a 3nd U-Haul worker said he'd fix it in the computer with the correct move in date which I found out wasn't corrected when Ray called me back claiming I owed money. I checked out early & will NEVER use U-Haul again I'm any capacity bc of the horrible way they treated me. Oh and his workers hung up on me when they called me and I asked the to wait a simple minute and when called out on it in person he said that was him but didn't even apologize. Run - don't think of using U-Haul storage in Hendersonville TN.

Holly S.  |  Expérience générale 
Évaluation :
3

The freight elevator to gain access to your storage is horrible and very heavy for a senior. Plus I had to wait over 10 minutes for the person who took it up to let me use it. They kept it to load there stuff from their storage. Bad system. Because of that I would not recommend this facility

Connie I.  |  Expérience générale 
Évaluation :
1

I have tried repeatedly to have someone return my calls to no avail. The debt card on file was compromised and I ask for Ty Mc Connell to call me back and it never happened. He doesn't work there nor does Anthony. I called Ray Ray and left a message because because he is never available and failed to call me back to resolve. I have been going through chemo and radiation as well as two surgeries only to discover that I had three home evasion. I will provide documentation if needed . I am a 100 % disabled Vietnam Veteran female and widow of same. We were both injured severely which resulted in his death and my illness. A majority of the items in storage are property of Aaron's rental and if sold, will be considered theft and result in a hosts of problems for U-Haul. I need to get my medical equipment, documents and keepsakes out as soon as I am able to travel, with assistance, of course. Adult Protective Services and my caretakers are urging me to reach out to the press. I would like a last opportunity to resolve this matter with U -Haul. I appreciate your response and expect an immediate response. Sincerely, Ronne Kay Johnstone, P.h.D.

Ronne J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dirk H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON S.  |  Expérience générale 
Évaluation :
2

The fact that the facility only has one elevator is really inconvenient. People would leave the elevator open on a higher floor and you couldn't even get to your unit. They need to have stairs within the facility. Also, we were never taught or shown how to use the elevator and although we figured it out on our own, we did have it malfunction on the day we moved out, which was really scary. The staff there has a few, at best, "nice" workers but for the most part, they are lazy and never want to answer questions or help you. Someone should be by the elevator helping people with it if it's held up on a different floor and they should really be paying attention to the cameras for when something does go wrong. I would never recommend this facility to anyone due to only have one elevator and no stairs.

Brianna S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Khristina E.  |  Premières impressions 
Évaluation :
5

Very respectful and informative and friendly

scianne m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek R.  |  Premières impressions 
Évaluation :
5

Helped me get the contact information for my tv damage claim

Roy Q.  |  Premières impressions 
Évaluation :
5

Love this facility with equipment t carry furniture on. Makes moving easier

BETTIE B.  |  Expérience générale 
Évaluation :
5

The only issue is that there is no way out of someone leaves the elevator door open on the ground floor and someone is up a floor or two. I got stuck on floor 2 for about 40 minutes with no cell service and no way out.

William P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tim J.  |  Expérience générale 
Évaluation :
5

I really happy to know that not only can you rent a truck but also rent a storage room it was great the guys were fast great customer service , really sweet thank you

Andrea M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonetta B.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and kind when we picked up and dropped off.

Richard H.  |  Premières impressions 
Évaluation :
5

The storage unit was very clean and ready to move my things in. The staff was helpful and friendly. I have used Uhaul for storage and moving for many years and I will continue.

Marla L.  |  Expérience générale 
Évaluation :
5

Best facility we've dealt with. Staff is excellent. Fast and efficient, friendly, outgoing. Equipment well maintained. Storage area clean.

Deitra D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex T.  |  Expérience générale 
Évaluation :
5

Both Dylan from the Bowling Green location and Andrew from the Hendersonville location we're friendly and helpful. I'll be using Uhaul for all moving and storage needs. Merci.

CARLEE B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra K.  |  Premières impressions 
Évaluation :
2

the locks on call the storage doors were broke, you put your lock on and u could still slide the bolt and open the roll up door it was that way on over 90 % of the units. it took the owner almost six months to have them fixed and that was because we complained.

candy b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niki B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

keli w.  |  Expérience générale 
Évaluation :
4

Staff is always friendly and helpful.

ED S.  |  Expérience générale 
Évaluation :
3

My storage has a smell to it.

keli w.  |  Premières impressions 
Évaluation :
5

From check in to getting an extra storage facility, this location one of the best I have dealt with over the past 30 years. Personnel were great and extremely efficient and friendly. Very pleased we chose this location.

Deitra D.  |  Premières impressions 
Évaluation :
5

Never an issue, All staff friendly, courteous, it's about the Customer....

david d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carla M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDRA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco P.  |  Expérience générale 
Évaluation :
4

your person (1-800 number) said that the storage area is within 3 miles radius from our lodging (Old Hickory), it is actually 11 miles on the country roads (25 minutes drive).

Imrich G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kori H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELENA R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTWONE H.  |  Premières impressions 
Évaluation :
5

Ty who is the manager was always very helpful, and took care of any problems.

Justin H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA M.  |  Premières impressions 
Évaluation :
5

I appreciated the free month of storage included with my trailer rental. It gave me a month to organize and sort through storage items following my move.

Frank L.  |  Expérience générale 
Évaluation :
2

The doors to the facility was open 80 % of the time people just walking in and out of the facility the freight elevator broke down took them six weeks to get it repaired doing this time I was not able to move anyting from my storage or taking anything to my storage they propped open the emergency doors on the outside steps allowing anyone to enter the facility the staff was very unfriendly and none helpful.

david r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leticia G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christina d.  |  Premières impressions 
Évaluation :
5

The staff and particularly management were understanding, helpful and very kind as I got behind on payments due to lack of income as a result of COVID during this past year. Management offered solutions to late payments and even non- payments without incurring late fees and even accepted partial payments in order to allow me to get caught up. If I were to have any negative comment at all it would be because of the wait time when calling to speak with an associate... However this is completely understandable with a smaller staff due to COVID. Even the answering service staff were friendly and helpful when I had to leave a message for an associate to call me back. In that event I always received a call back from a Uhaul associate in a timely manner with details of my call. My overall experience during this difficult time over the past year is excellent. I was able to retrieve all the possessions I had in storage. Thank you folks... B. Wilson

BRENT W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brent A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John L.  |  Expérience générale 
Évaluation :
5

I had the Best experience renting a truck and a unit!

Jacquelyn R.  |  Premières impressions 
Évaluation :
4

I would like to have had the last month pro rated and had some money returned since I did not use the unit for the whole month. Also an additional charge for 24 hr access seems silly

Samuel C.  |  Expérience générale 
Évaluation :
4

The young gentleman that are at the front of the facility or not the greatest when it comes to customer service. Very dull not engaging. It's very apparent they are not happy there. The other thing I would like to comment on is the bathroom facility that area needs some work Sink is coming off the wall and the soap that is available is limited. I know from owning my own business OSHA requirements and things like that this is not at all up to par. Huge liability with the sink and it doesn't take much to install a sink soap dispenser. The lighting upstairs if you're trying to empty your unit goes out a little too quickly maybe you can Extend the timer. Other than that your facility seems to be clean I would've liked to of known where the stairs were in case of fire never did find those just a safety precaution for new customers to maybe give them a tour of where the fire exit doors are. I wish you all success thank you so much for providing the storage for the year.

Ninette W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt N.  |  Premières impressions 
Évaluation :
3

We were sent an email that said if we paid in advance we would receive a free lock and not have to check in at the desk. There was no lock in the shed so we had to purchase a lock, which was not expected, and we were unable to get the door to shut as the metal piece was stuck and would not move. What appeared to be an easy move in process turned to be a fiasco. Not to mention that we paid and were billed a week in advance of when the unit was needed for the easy of move in and free lock and that did not happen. I even called to alert that the bill stated the move in day was listed as the day I paid, not the day I selected on the form, i was told it was not an issue, it was all set on their end, it clearly was not.

Jessica H.  |  Online Move In 
Évaluation :
4

I would recommend getting work orders complete when requested, sooner than later. I had to take a unit further away from elevator due to the door not lining up correctly to open and close the latch....easy fix.

Cindy P.  |  Premières impressions 
Évaluation :
5

Very friendly staff at this location. I would highly recommend using this facility

Richard W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caten L.  |  Expérience générale 
Évaluation :
1

I was charged $20 for not returning 3 moving blankets. Sad. And to make matters worse, I was charged an additional day for truck rental even though I had three more available days. Thankfully, the U-haul 800 number was able to credit the truck, however they could not address the blanket charge and advised me to contact the local store. But when I call the local store, the call rolls back to 800 number. This is not exactly the way I would manage the local U-haul office. I might check the contract more carefully to make sure I don't over charge the customer, or maybe reach out to a lifetime customer about 3 misplaced blankets before charging the full amount. Instead, I have to spend time straightening out the silly mistakes and remove years of positive U-haul experiences.

michael l.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lori w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK L.  |  Expérience générale 
Évaluation :
1

The staff must follow the lead of the manager by the name of Ty..who is the worst ever with customer service. They act as you owe them something for being there. HE ALSO HAS the PERSONALITY of a rock

JOE G.  |  Expérience générale 
Évaluation :
5

Great experience!

Jeremy M.  |  Expérience générale 
Évaluation :
5

I really appreciate the staff / manager Mr Ty..@ this location..he not out to get u,Ty.are very helpful!! Amen...thx's!!! This location are very up kept etc..

Latoy J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah P.  |  Premières impressions 
Évaluation :
5

The team was wonderful...

Charles F.  |  Premières impressions 
Évaluation :
5

The crew was great, everyone was very friendly and helpful.

John E.  |  Expérience générale 
Évaluation :
5

Fast service!

jim w.  |  Premières impressions 
Évaluation :
5

Helpful

Adam L.  |  Premières impressions 
Évaluation :
5

Thx

Jack K.  |  Expérience générale 
Évaluation :
1

Very bad service at the desk. Only made the reservation to take advantage of my Uhaul first month free and was told No. I was told since the unit was their last 10x20 that the offer didn't matter.

OWEN S.  |  Premières impressions 
Évaluation :
3

My experience with this storage unit was good except the fact that the elevator always had issues. However the staff was helpful and did their best to correct the situation.

Marissa R.  |  Expérience générale 
Évaluation :
5

FRIENDLY SERVICE, VERY HELPFUL, PATIENT, OFFERED INFORMATION ON OTHER SERVICES AVAILABLE AND BEST ECONOMICAL OPTIONS. THESE ARE NOT SALESMAN, THEY ARE YOUR FRIENDS.

STANLEY D.  |  Premières impressions 
Évaluation :
1

Our service was really really bad should have been a one-day move it wind up getting into four and a half days so we had to get a motel room and stay the night in there so now I will send an email

Rani j.  |  Premières impressions 
Évaluation :
5

Forcing comments to submit this survey is irritating. The Hendersonville U-haul was exceptional. Corporate demanding written response is poor judgement.

John P.  |  Expérience générale 
Évaluation :
1

Employees was rude will never use uhual again

Manzel S.  |  Expérience générale 
Évaluation :
1

Lacked customer service. On check out day finally got someone who was helpful and courteous.

Kathy W.  |  Expérience générale 
Évaluation :
3

Unfortunately there is a lot of problems with the elevator. We were there for about 8 years with no issues until lately. We were actually trapped in the elevator for 15 minutes and could not get it

JEFF C.  |  Expérience générale 
Évaluation :
5

I have stored my belongings at this location a number of times for the duration of five years. Everything is always top notch here.. Great job! Thank you.. ~Susa

SUZANNE S.  |  Expérience générale 
Évaluation :
5

Thanks for your service. All went well.

JOHN M.  |  Expérience générale 
Évaluation :
2

Staff went above and beyond, They were helpful, Informative, and personable. I would recommend the highly to anyone. Thanks Uhaul Staff West Main Hendersonville, TN

CINDY M.  |  Expérience générale 
Évaluation :
1

I paid for UHAUL to receive shipments for me and they were left in the parking lot, in the rain, exposed for anyone to take if they wanted to. The elevator was always broken. The doors were not lock

CALVIN G.  |  Expérience générale 
Évaluation :
5

I have been Renting from the Hendersonville Tennessee location for several years on and off. Ty is the most amazing manager ever! He always made sure We were taken care of.

Emmett C.  |  Expérience générale 
Évaluation :
5

Thank you for your service

jason c.  |  Expérience générale 
Évaluation :
5

Was very pleased at the services.

Dorothy M.  |  Expérience générale 
Évaluation :
4

Very polite employees and helpful. Just a little busy and slow. Thanks

Wil B.  |  Premières impressions 
Évaluation :
2

I was quite disappointed to learn that you do not pro-rate and return balance of money paid when exiting rental space. I probably won't use Uhaul again for this reason.

Linda R.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and efficient. I was checked in and out within 10 minutes each time.

Ty H.  |  Expérience générale 
Évaluation :
5

Everyone was very kind and did everything in their power to accommodate us!

Joseph M.  |  Expérience générale 
Évaluation :
5

Staff was extremely accommodating and helpful. Very pleased with the U-Box rental, process, and service.

Scottie D.  |  Expérience générale 
Évaluation :
5

very pleased with the prompt service

laverne h.  |  Expérience générale 
Évaluation :
5

Seriously the best U-Haul experience I have had! Everyone I spoke with was incredibly patient and helpful!!

Laura M.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and easy to work with.

Misty G.  |  Expérience générale 
Évaluation :
5

Staff there was excellent, Ty’s a great help!

matthew T.  |  Expérience générale 
Évaluation :
4

I have ordered two more U-Boxes for delivery and will give final feedback after next delivery.

Ma S.  |  Expérience générale 
Évaluation :
5

I actually did not visit the facility but the total interaction with U Haul was wonderful. Friendly, efficient and easy to work with. Would definitely use them again.

Sherry G.  |  Expérience générale 
Évaluation :
5

Heather was awesome

Brandi G.  |  Expérience générale 
Évaluation :
5

Very professional and helped out with my move

David L.  |  Expérience générale 
Évaluation :
5

Brandi was great and a pleasure to work with. I would use again reccomend to others.

Nick S.  |  Expérience générale 
Évaluation :
5

Very frie, professional. Exceeded my expectations. Arrived on time and even accommodated me by picking up the 4 U-boxes a day early. Merci!

SONYA L.  |  Expérience générale 
Évaluation :
5

I did not attend the storage facility in Hendersonville. My 4-UBOXes were shipped there and they delivered to my house. Staff were easy to communicate with by phone. The unloading crew were Excellent

Virlean M.  |  Expérience générale 
Évaluation :
5

we had U-Boxes delivered from this facility. They were timely, professional and accommodating.

john o.  |  Expérience générale 
Évaluation :
5

There were no problems encountered during my usage of a unit there and the staff were always helpful and courteous.

CATHY H.  |  Expérience générale 
Évaluation :
1

Was on the 3rd floor and never had any air at all. Always was very hot. The fan was never fixed. My unit had 4 doors and always a problem with only one lock.

alcides r.  |  Expérience générale 
Évaluation :
5

Great experience with ubox

David C.  |  Expérience générale 
Évaluation :
5

The employee at this location was very helpful and knowledgeable. The boxes were delivered on the day and time she promised, and the customer service was excellent.

ALBERTO R.  |  Expérience générale 
Évaluation :
4

Merci.

TIFFANY W.  |  Expérience générale 
Évaluation :
5

Everyone was so helpful wonderful customer service

connie i.  |  Expérience générale 
Évaluation :
5

Our delivery driver was fantastic!

Emily T.  |  Expérience générale 
Évaluation :
4

Thanks

Jeff F.  |  Expérience générale 
Évaluation :
3

Actually never saw the facility in person. The reason I am just giving a grade of average, is that the box sat in Hendersonville nearly a week before delivery! Not good. Could have done it sooner?

Lowell P.  |  Expérience générale 
Évaluation :
5

Great work!

Mutsumi Y.  |  Expérience générale 
Évaluation :
5

perfect

MARTIN S.  |  Expérience générale 
Évaluation :
4

No problems moving in. But asking someone to call or come in every day in an order to reserve a 10x10 room is a bit much. Luckily, it worked out and we got a storage room after driving 11 hours.

Jeff F.  |  Réservation 
Évaluation :
5

Storage facilities are excellent. Ubox is highly recommended. Great staff.

Ben F.  |  Expérience générale 
Évaluation :
1

I was contacted by a staff member about my UBox in the very beginning, but was not contacted again. I tried to call and the employee I was connected to was rude and I was put on long holds.

Margaret M.  |  Expérience générale 
Évaluation :
5

U-Box was perfect for my moving needs!

karen c.  |  Expérience générale 
Évaluation :
5

N/a

Ann S.  |  Expérience générale 
Évaluation :
4

I had to do several after hour accesses and sometimes had trouble getting my access card/code to work. The staff were always very helpful.

david h.  |  Expérience générale 
Évaluation :
1

I have been trying to get in touch with management for 3 days about being charged a wrongful storage fee ofnkver $400. I'm still waiting and nothing has been fixed. Worst customer service ever.

Lee W.  |  Expérience générale 
Évaluation :
5

Very friendly, professional, and accommodating staff and manager. Especially commendable during this busy season. Merci!

Lawrence C.  |  Expérience générale 
Évaluation :
5

The TN staff was amazing!! Thankful for how they made sure my box was delivered and picked up.!!

Pam M.  |  Expérience générale 
Évaluation :
5

I had a great experience! They had trouble opening the ubox I used because the previous location drilled in the screws wrong, but the guys at the facility figured out the problem within minutes.

Haley W.  |  Expérience générale 
Évaluation :
5

Good people to work with and always friendly.

Joe M.  |  Expérience générale 
Évaluation :
4

Had a good experience with this facility and staff.

Douglas H.  |  Expérience générale 
Évaluation :
4

Clean facility and great staff. Everyone is very helpful

BRANDY H.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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