Le client n'a pas laissé de commentaire.Kathy J.
Customer Reviews for U-Haul Moving & Storage of Hendersonville
Pour nous contacter
Hendersonville, TN 37075
(@ Old Shackle Island Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.SHAWN K.
Le client n'a pas laissé de commentaire.keli w. | Expérience générale
I was not advised where the key drop box is when the owner performing the check out for the equipment knew I'd return it after closing time. I spent too much time trying to find the drop box which was not easily identifiable in the darkness of the hour. In addition, I spent too many minutes wandering around in the dark alone outside a closed building trying to locate the drop box. A few moments of time to indicate during check out where to find the drop box would have achieved a five star rating.GREGORY F.
Le client n'a pas laissé de commentaire.RAYMOND D.
Le client n'a pas laissé de commentaire.JOHN C.
Le client n'a pas laissé de commentaire.ROBERT F.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.JONATHAN M.
The gentleman that facilitated my rental pickup process did a outstanding job. He was courteous, friendly, professional and efficient in his job. Merci!WILLIAM N.
Le client n'a pas laissé de commentaire.MICHAEL P.
Le client n'a pas laissé de commentaire.Shane D.
Le client n'a pas laissé de commentaire.Jason P.
Le client n'a pas laissé de commentaire.JASON Y.
Le client n'a pas laissé de commentaire.Samuel T.
Great service. On time. Didn't have hand trucks as ordered. Overall good experience.GIDEON P.
Le client n'a pas laissé de commentaire.Craig H.
Le client n'a pas laissé de commentaire.ROBERT B.
Very good customer service I was greeted as soon as I entered building. Promptly went out to trailer and the agent hooked up the trailer. Went back in to office finished paperwork and I was on my way. When returning as soon as I pulled in the parking lot of the office I was greeted and agent started the check in process. Parked the trailer disconnect and I was heading back home. Very efficient service! Great experience!Rick B.
Le client n'a pas laissé de commentaire.David F.
Le client n'a pas laissé de commentaire.ALLEN V.
Le client n'a pas laissé de commentaire.Judith L.
Le client n'a pas laissé de commentaire.BRIAN N.
My rental allowed me to return it by Sunday (next day). I only had the truck 7 1/2 hours and returned it at 3:15 that afternoon. I was charged a 20 $after hours fee. Ridiculous!!RON G.
Le client n'a pas laissé de commentaire.MATTHEW B.
Staff is always friendly and helpful.ED S. | Expérience générale
The app doesn't work wellLee R.
Fast and Easy processALEXANDER L.
Le client n'a pas laissé de commentaire.WILLIAM M.
All the gentlemen are always courteous and kind.DARLYN F.
Le client n'a pas laissé de commentaire.DANIEL C.
Le client n'a pas laissé de commentaire.CHRISTINA B.
Le client n'a pas laissé de commentaire.george C.
Le client n'a pas laissé de commentaire.Gregory L.
The truck I rented reeked of cigarette smoke to the point I had a headache. It was their only one, so I was stuck with it. I also had my rental changed to a location further away, and then had to pay mileage on it. Terrible experience.ZACHARY D.
Le client n'a pas laissé de commentaire.Michael M.
Nothing - everything was great. Check-out and check-in were both very fast, with great service hooking up and disconnecting the trailer.Douglas F.
Le client n'a pas laissé de commentaire.Rejeana C.
Le client n'a pas laissé de commentaire.LAWRENCE V.
Staff was friendly and knowledgeable.Joey M.
Le client n'a pas laissé de commentaire.Neville S.
Le client n'a pas laissé de commentaire.MONICA T.
have a key drop off box somewhere and make it noticeableKwaku F.
Le client n'a pas laissé de commentaire.VALENDIA N.
Everything was spot on.bob B.
My storage has a smell to it.keli w. | Premières impressions
The customer service I received from employees at the physical U-haul location in Hendersonville was great. Phone customer service was great as well EXCEPT that I had a wait time of almost 30 minutes until I actually spoke with someone the first time I called and more than fifteen minutes the second time I called. This definitely needs improvement. Overall, satisfied with our rental and the staff.JOY C.
From check in to getting an extra storage facility, this location one of the best I have dealt with over the past 30 years. Personnel were great and extremely efficient and friendly. Very pleased we chose this location.Deitra D. | Premières impressions
Nothing that I can think of. Can't improve on perfection, & that's the kind of service I have received EVERY time I have been there.deb W.
This facility was excellent and personnel were the best and very helpful in getting our stuff in storage. Je les recommande fortement.MARK D.
Nothing, pick up was so easy.Darryl M.
Le client n'a pas laissé de commentaire.Kenny R.
Le client n'a pas laissé de commentaire.RICHARD W.
It much information on this location, drop off only.JONATHAN DAVID P.
Never an issue, All staff friendly, courteous, it's about the Customer....david d. | Expérience générale
Everything was perfect at this location, as it usually is! Thank you!James N.
Le client n'a pas laissé de commentaire.Jan A.
Le client n'a pas laissé de commentaire.ARYANA A.
Le client n'a pas laissé de commentaire.Christen S.
Le client n'a pas laissé de commentaire.Richard J.
Le client n'a pas laissé de commentaire.Kerensa B.
Le client n'a pas laissé de commentaire.CHRISTOPHER C.
Le client n'a pas laissé de commentaire.ORBIT E.
Le client n'a pas laissé de commentaire.DONALD D.
Le client n'a pas laissé de commentaire.DEBRA C.
Help set proper expectations for return.JOHN S.
We were charged the 14 dollar safety insurance when we declined it.Ted H.
Le client n'a pas laissé de commentaire.KIRK H.
Le client n'a pas laissé de commentaire.EDGAR S.
Le client n'a pas laissé de commentaire.Carla M. | Premières impressions
Le client n'a pas laissé de commentaire.EUGENE G.
Le client n'a pas laissé de commentaire.MATTHEW L.
Your drop off process is a bit confusing. Maybe clarify that I could just drop the keys off in the box. The text I got with instructions was not very clear.Julie W.
Le client n'a pas laissé de commentaire.ROBERT G.
I've had several good experiences with this location. 10/10KATHRYN R.
The first individual that came out to assist me was not very personable, might have been having a bad day but this a customer service oriented business, should have been betterROBERT B.
Le client n'a pas laissé de commentaire.Paul D.
Le client n'a pas laissé de commentaire.JULIA R.
Le client n'a pas laissé de commentaire.DAVID R.
Fast & friendlyRodney A.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.ABIGAIL B.
Le client n'a pas laissé de commentaire.Rodolfo G.
Le client n'a pas laissé de commentaire.SHREKA W.
Le client n'a pas laissé de commentaire.Joseph H.
I experienced a minor issue when pulling out to the main road but two of the service techs ran to help. It was GREATLY appreciated!ADAM W.
Le client n'a pas laissé de commentaire.Paul T.
Le client n'a pas laissé de commentaire.JOSHUA M.
Le client n'a pas laissé de commentaire.MICHAEL B.
Le client n'a pas laissé de commentaire.Freddie C.
The staff was very helpful and easy to work with.Jerry R.
Le client n'a pas laissé de commentaire.ANTHONY P.
Le client n'a pas laissé de commentaire.JEAN R.
Nothing...full speed ahead!NICHOLAS L.
Le client n'a pas laissé de commentaire.MICHAELA B.
Le client n'a pas laissé de commentaire.esther E.
Le client n'a pas laissé de commentaire.LARRY S.
Nothing could be improved. The guys who processed the return were friendly and efficient. The return only took a few minutes.Douglas F.
Le client n'a pas laissé de commentaire.Kerry M.
The mileage rates are a bit excessiveâ€¦..wish there was an option for a flat rate for local usageâ€¦â€¦I rented a 15 foot box truck @ 29,99 $ for two daysâ€¦â€¦so 59,98 $ ended up costing me 217 $and changeâ€¦â€¦it was a local rental, so it started and stopped at the same location. But the service was impeccable, and the truck was okay xactkg what we needed.CALVIN P.
Le client n'a pas laissé de commentaire.ELAINE D.
Le client n'a pas laissé de commentaire.SANDRA R. | Expérience générale
Le client n'a pas laissé de commentaire.MARCUS T.
Le client n'a pas laissé de commentaire.Mary T.
Le client n'a pas laissé de commentaire.LINDA P.
We ran into a problem and it was resolve, thank you! I have rented many trucks from unsullied over the years in several states. I have nothing but great experiences and capable support! Best Regards, Brad, 61 years old, NashvilleJOHN M.
Le client n'a pas laissé de commentaire.Debra M.
Le client n'a pas laissé de commentaire.Francisco P. | Expérience générale
your person (1-800 number) said that the storage area is within 3 miles radius from our lodging (Old Hickory), it is actually 11 miles on the country roads (25 minutes drive).Imrich G. | Premières impressions
Le client n'a pas laissé de commentaire.Kori H. | Premières impressions
Le client n'a pas laissé de commentaire.ELENA R. | Expérience générale
Le client n'a pas laissé de commentaire.ANTWONE H. | Premières impressions
Ty who is the manager was always very helpful, and took care of any problems.Justin H. | Expérience générale
Le client n'a pas laissé de commentaire.LAURA M. | Premières impressions
I appreciated the free month of storage included with my trailer rental. It gave me a month to organize and sort through storage items following my move.Frank L. | Expérience générale
The doors to the facility was open 80 % of the time people just walking in and out of the facility the freight elevator broke down took them six weeks to get it repaired doing this time I was not able to move anyting from my storage or taking anything to my storage they propped open the emergency doors on the outside steps allowing anyone to enter the facility the staff was very unfriendly and none helpful.david r. | Expérience générale
Le client n'a pas laissé de commentaire.Nathan W. | Online Move In
Le client n'a pas laissé de commentaire.SAMANTHA S. | Expérience générale
Le client n'a pas laissé de commentaire.Leticia G. | Expérience générale
Le client n'a pas laissé de commentaire.christina d. | Premières impressions
The staff and particularly management were understanding, helpful and very kind as I got behind on payments due to lack of income as a result of COVID during this past year. Management offered solutions to late payments and even non- payments without incurring late fees and even accepted partial payments in order to allow me to get caught up. If I were to have any negative comment at all it would be because of the wait time when calling to speak with an associate... However this is completely understandable with a smaller staff due to COVID. Even the answering service staff were friendly and helpful when I had to leave a message for an associate to call me back. In that event I always received a call back from a Uhaul associate in a timely manner with details of my call. My overall experience during this difficult time over the past year is excellent. I was able to retrieve all the possessions I had in storage. Thank you folks... B. WilsonBRENT W. | Expérience générale
Le client n'a pas laissé de commentaire.Brent A. | Expérience générale
Le client n'a pas laissé de commentaire.John L. | Expérience générale
I had the Best experience renting a truck and a unit!Jacquelyn R. | Premières impressions
I would like to have had the last month pro rated and had some money returned since I did not use the unit for the whole month. Also an additional charge for 24 hr access seems sillySamuel C. | Expérience générale
The young gentleman that are at the front of the facility or not the greatest when it comes to customer service. Very dull not engaging. It's very apparent they are not happy there. The other thing I would like to comment on is the bathroom facility that area needs some work Sink is coming off the wall and the soap that is available is limited. I know from owning my own business OSHA requirements and things like that this is not at all up to par. Huge liability with the sink and it doesn't take much to install a sink soap dispenser. The lighting upstairs if you're trying to empty your unit goes out a little too quickly maybe you can Extend the timer. Other than that your facility seems to be clean I would've liked to of known where the stairs were in case of fire never did find those just a safety precaution for new customers to maybe give them a tour of where the fire exit doors are. I wish you all success thank you so much for providing the storage for the year.Ninette W. | Expérience générale
Le client n'a pas laissé de commentaire.Matt N. | Premières impressions
We were sent an email that said if we paid in advance we would receive a free lock and not have to check in at the desk. There was no lock in the shed so we had to purchase a lock, which was not expected, and we were unable to get the door to shut as the metal piece was stuck and would not move. What appeared to be an easy move in process turned to be a fiasco. Not to mention that we paid and were billed a week in advance of when the unit was needed for the easy of move in and free lock and that did not happen. I even called to alert that the bill stated the move in day was listed as the day I paid, not the day I selected on the form, i was told it was not an issue, it was all set on their end, it clearly was not.Jessica H. | Online Move In
I would recommend getting work orders complete when requested, sooner than later. I had to take a unit further away from elevator due to the door not lining up correctly to open and close the latch....easy fix.Cindy P. | Premières impressions
Very friendly staff at this location. I would highly recommend using this facilityRichard W. | Premières impressions
Le client n'a pas laissé de commentaire.Caten L. | Expérience générale
I was charged 20 $for not returning 3 moving blankets. Sad. And to make matters worse, I was charged an additional day for truck rental even though I had three more available days. Thankfully, the U-haul 800 number was able to credit the truck, however they could not address the blanket charge and advised me to contact the local store. But when I call the local store, the call rolls back to 800 number. This is not exactly the way I would manage the local U-haul office. I might check the contract more carefully to make sure I don't over charge the customer, or maybe reach out to a lifetime customer about 3 misplaced blankets before charging the full amount. Instead, I have to spend time straightening out the silly mistakes and remove years of positive U-haul experiences.michael l. | Premières impressions
Le client n'a pas laissé de commentaire.lori w. | Expérience générale
Le client n'a pas laissé de commentaire.Marc L. | Expérience générale
Le client n'a pas laissé de commentaire.KENNETH V. | Expérience générale
Le client n'a pas laissé de commentaire.Charles F. | Expérience générale
Le client n'a pas laissé de commentaire.Nancy D. | Premières impressions
Le client n'a pas laissé de commentaire.DEREK L. | Expérience générale
The staff must follow the lead of the manager by the name of Ty..who is the worst ever with customer service. They act as you owe them something for being there. HE ALSO HAS the PERSONALITY of a rockJOE G. | Expérience générale
Great experience!Jeremy M. | Expérience générale
I really appreciate the staff / manager Mr Ty..@ this location..he not out to get u,Ty.are very helpful!! Amen...thx's!!! This location are very up kept etc..Latoy J. | Expérience générale
Le client n'a pas laissé de commentaire.Hannah P. | Premières impressions
The team was wonderful...Charles F. | Premières impressions
The crew was great, everyone was very friendly and helpful.John E. | Expérience générale
Fast service!jim w. | Premières impressions
HelpfulAdam L. | Premières impressions
ThxJack K. | Expérience générale
Very bad service at the desk. Only made the reservation to take advantage of my Uhaul first month free and was told No. I was told since the unit was their last 10x20 that the offer didn't matter.OWEN S. | Premières impressions
My experience with this storage unit was good except the fact that the elevator always had issues. However the staff was helpful and did their best to correct the situation.Marissa R. | Expérience générale
FRIENDLY SERVICE, VERY HELPFUL, PATIENT, OFFERED INFORMATION ON OTHER SERVICES AVAILABLE AND BEST ECONOMICAL OPTIONS. THESE ARE NOT SALESMAN, THEY ARE YOUR FRIENDS.STANLEY D. | Premières impressions
Our service was really really bad should have been a one-day move it wind up getting into four and a half days so we had to get a motel room and stay the night in there so now I will send an emailRani j. | Premières impressions
Forcing comments to submit this survey is irritating. The Hendersonville U-haul was exceptional. Corporate demanding written response is poor judgement.John P. | Expérience générale
Employees was rude will never use uhual againManzel S. | Expérience générale
Lacked customer service. On check out day finally got someone who was helpful and courteous.Kathy W. | Expérience générale
Unfortunately there is a lot of problems with the elevator. We were there for about 8 years with no issues until lately. We were actually trapped in the elevator for 15 minutes and could not get itJEFF C. | Expérience générale
I have stored my belongings at this location a number of times for the duration of five years. Everything is always top notch here.. Great job! Thank you.. ~SusaSUZANNE S. | Expérience générale
Thanks for your service. All went well.JOHN M. | Expérience générale
Very polite employees and helpful. Just a little busy and slow. ThanksWil B. | Premières impressions
Seriously the best U-Haul experience I have had! Everyone I spoke with was incredibly patient and helpful!!Laura M. | Premières impressions
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