Customer Reviews for U-Haul Moving & Storage of Heritage Park

Évaluation :

5

Staff was professional and helpful.

Évaluation :

5

No improvements. Personnel were friendly, inviting and very helpful. Excellent experience!

Évaluation :

5

Mile Miller & his staff go out of their way to provide exceptional customer service. This is one of the most professional Uhaul locations I've visited in the country.

Évaluation :

5

Yeah, customer service was good. The girl you take care of business with me so I'm gonna complain about everything was what I wanna do and I will come back whenever I need again.

Évaluation :

5

I haven't received the final invoice and I don't know how much the final cost of the rental was.

Évaluation :

5

The new retail area is great!

Évaluation :

4

Having to take everything from the ramp down the hall to the unit was new, and a pain. But the carts were right there and helped.

Évaluation :

5

Excellent service

Évaluation :

4

This location was very convenient for my drop off. Only about 4 mi away. As with most U-Haul locations there is very limited customer parking, so my wife had to keep the car running while I closed out my reservation.

Évaluation :

4

Lot of construction going on, but all in all a great experience

Évaluation :

4

I had a fantastic overall experience using the U-box system

Évaluation :

5

Excellent U-Haul location. Easy access, well maintained and always a great staff.

Évaluation :

4

The mobile app kept telling me I was at the wrong location for return. But luckily they were still open to do the return.

Évaluation :

5

Mike is a stellar guy. Super helpful with fixing my reservation mistake. In fact, whole crew is very friendly. Fortement recommandé!

Évaluation :

2

truck that we rented was very loud and in poor condition. Customer service was horrible.

Évaluation :

5

Keep up the human interaction with customers, which makes the ultimate difference. Every time I have picked up a vehicle from this site, the team of personnel could not have been more kind, efficient, and thorough.

Évaluation :

2

Customer entrance was confusing to find google directions wasn't clear where to turn for entrance

Évaluation :

2

The check in process was sufficient. The staff was preoccupied. The vehicle was BAD. I had to tape up and tie up the drivers sun visor as the clip on the ceiling was laying on the dashboard. It was falling down and obstructing the view of the driver. As a result, the driver and passenger sun visors were inoperable and useless. The driver door was also filled with problems. It had to be slammed in order to "completely" close. Then the wind noise was quite bothersome while driving. It looks like the door has been warped. There is a crack on the bottom right corner of the window. The the topper was the smell of old oil in the bed area. The furniture that we hauled ended up smelling like the mess of the truck. If I have to rent from here again I will take the staff on a complete walk through of the vehicle before I ever sign any paperwork.

Évaluation :

5

We had to make some last-minute arrangements due to a failure of one of your competitors. Your staff was helpful and efficient.

Évaluation :

5

It would be nice if they offered blankets for free rather than $10 to use! Also they didn't have hand trucks, but the Associate was very nice and is deserving of a Raise in pay 

Évaluation :

3

Checked in online. Contracts Person must have been having a bad day - just seemed annoyed, but did a good job loading trailer.

Évaluation :

3

The good - customer service (7a open, promptly answering phone calls, responsive to questions, requests) The bad - truck was in poor shape (accident damage, missing driver side door panel parts,), container section did not appear to be broom cleaned.

Évaluation :

5

Great service.

Évaluation :

3

Asked for a receipt for truck rental to be emailed to me. Person that helped me with truck return said she would email it. Never received an emailed receipt

Évaluation :

5

Very pleased

Évaluation :

5

good service good location

Évaluation :

5

All went well from pick up, to drop off.

Évaluation :

4

Cargo van was not cleaned before it was handed over to me

Évaluation :

5

Please rethink the 'Moving Help' advertisement sticker on the dashboard of the truck. It is generally WHITE. It creates a distracting and dangerous glare from the sun. While driving it was often impossible to use the passenger side mirror. The truck was great but the sticker stinks! Thanks Bill Hughes Simpsonville, SC

Évaluation :

5

The 20 ft. Truck we rented was the right size and ran perfectly. Price paid for two days and the entire experience was a very good value. The way to improve: I am a non-smoker but the truck reeked of cigarette smoke, so it would be nice if you use an ozone machine or something the remove the smell (and not just cover it up with another chemical).

Évaluation :

4

Everything was great moving my stuff from the U-Pod to the storage unit. However, I was disappointed that I wasn't able to have my U-Pod rent prorated since I had just paid the rent for it and had to pay the full amount for the storage unit the day I moved in.

Évaluation :

2

It would be best if the employees would check the vehicle for rented items instead of automatically charging customers for lost or damaged items. I was charged for 12 lost or damaged pads when all the employee had to do was open the back of the truck and look inside. 6 of the pads were never even opened and were still in original packaging. 1 pad was used and there was no damage to it. The employee was on a "smoke break" and asked me for the keys. She said she would email me a receipt and never did. I only found out I was over charged while looking at my bank statement. I call the phone number and voiced my concern. Said they would file a report and someone would get back to me by today....& of course, nobody has called me back about this issue.

Évaluation :

5

Wonderful, professional employees. They were extremely helpful and friendly! The truck was spotless, and the whole rental procedure went vey smoothly!!! Merci.

Évaluation :

4

Even though the facility was under construction during our use it was well organized and clean compared to most site undergoing renovations. Good job U-Haul!

Évaluation :

5

Emily did a great job helping me pickup and return!

Évaluation :

5

Trailer was clean bottom latch on door was broken

Évaluation :

4

CANT REALLY RATE DROP OFF LOCATION. TRUCK WAS PICKED UP BY TOWING COMPANY. SO I RATED JUST TO GET OUT OF THIS SURVEY.

Évaluation :

5

Clinton helped me thru the whole way, his service is excellent. Have nothing but great things to say about my experience.

Évaluation :

4

Although the customer service personnel was very nice and helpful, that was the worst U-Haul truck I've ever rented. There were pieces broken on the inside, someone had left blankets all over the back of the truck, the fuel gauge was actually at 1/8 of a tank instead of the quarter tank that they told me that it was so I ended up paying more for gas than I should have. And that was kind of rude to rent a vehicle to someone who then needs to go directly to a gas station to get anywhere. The brakes on that truck were also below average. Whoever is responsible for maintenance of the trucks is failing miserably.

Évaluation :

5

The lady who helped me handled everything in a professional manner. I can't remember her name but they need to give her manager job. There was a slight mix up from another employee but this lady took the bull by the horns as they say and fixed the issue fast☺️

Évaluation :

4

They had what we needed and at a good price.

Évaluation :

5

So easy to reserve and pickup! They had all the variety of equipment and were SUPER helpful! They do everything for you!

Évaluation :

4

On lot directional signage. It's a big place to wonder around on.

Évaluation :

4

Was I supposed to get a final receipt after turning the truck in?

Évaluation :

5

There were no dollies available for our reservation. We received good customer service from the young lady that checked us in, I believe her name was Emily.

Évaluation :

5

Customer service is awesome!  the only issue is coming in early and trying to battle transfer trucks to get in. Coming off the highway that's dangerous for your employees and the customers. But that's it! I will recommend and use your services again and again.

Évaluation :

4

The equipment made a loud noise but it was the air conditioner…it ran smoothly. Also the check out lines are long and limited employees. However, the employees are nice and provided excellent customer service.

Évaluation :

5

good service

Évaluation :

5

went as smooth as I could hope for

Évaluation :

3

Had some back and forth about my free month promo they gave me with my truck rental. They charged me for the first month…and when I called the CS rep tried to tell me I didnt get that promo, but the store had put in for the credit. So they did do a credit and I am still waiting for that credit to apply. If it comes thru Id give them a four overall. The check in process is VERY LONG AND TEDIOUS… so maybe if they can make it a faster less aggravating process to get checked in, it could be a five. And make sure not to let new employees charge people if they are supposed to have a promo applied.

Évaluation :

1

I was not given correct information about not having access until 10pm which is stated on the paperwork I was given . I returned with a full truck of stuff and movers the same day at 5:15 and could not get access because they are "under construction " and the office had closed. I asked if management could be contacted since they had just closed to allow me access to at least unpack truck . I was told no. When I spoke to another customer service rep that was super pleasant and helpful she did help me switch my reservation to another location where I could do online check in and go then and unload truck . During that I lost my free first month since it had been used on this location. I have called to speak with management to rectify the situation since I know have a storage building at two locations but have not been contacted or no solution to the situation Having to use the other location also increased the mileage I had to use on rental truck which was also rented through this location by almost 30 miles which was also more money out of my pocket as well as inconvenience.

Évaluation :

4

The location is under construction. This is why the facility is messy and dirty. In a short time the facility will be real nice.

Évaluation :

3

Should have 24hr access, and the whole need an app, is frustrating. Not sure why I couldn't just do it on the phone

Évaluation :

5

I've had a positive experience with everyone I've encountered so far at Uhaul. Each of three have gone above and beyond to ensure the best customer service. I especially want to thank Emily- she's been so patient with all of my questions each of the times I've been in.

Évaluation :

2

Upon arrival, I called the office to figure out where I could go to unload my trailer. The facility didn't have enough signage for me to know where to go hence my call. I was on hold for 17 minutes before hanging up and deciding to walk into the building to find help. There was another customer inside who said they walked around and didn't find any employees to assist her. Eventually an employee walked over to ask us how he could help. He asked if I was dropping off the 6x12 trailer and I said "yes, but I need to move my stuff into a storage unit first" to which he replied "f*ck I really needed that trailer now but that's ok" then proceeded to help the lady with her truck rental. I overheard that he didn't have a truck available for her at the moment. Then another employee walked up and assisted with my storage unit check in and everything went smoothly from that point forward. Once the trailer was empty, I returned it to the first employee and left the location. The second guy was nicer than the first one but still overall a pretty stressful experience. I would recommend this location hire more employees to handle phone calls and walk ins. Also, make sure there's one person at the desk at all times.

Évaluation :

5

J.R. is wonderful as are all the guys there. I truly could not have had a better experience with this move. Thanks to them! I will be using again in the near future to move from my storage units to my new home in Seneca.

Évaluation :

5

Even though the facility is under construction everyone (staff and construction crew) was very nice and professional, easy to book and move in, they took the extra time to explain the future of the site and the vision of the new technology being used for the final project. The best experience in 15 years I've have had when renting a storage unit.

Évaluation :

5

Two employees at check-in were super helpful and polite.

Évaluation :

5

I also rented a truck. Employee Mike, didn't catch his last name, was very knowledgeable and helpful for both services. Je les recommande fortement. 

Évaluation :

4

Still under construction, so I will reserve comments until they are finished.