Customer Reviews for U-Haul Moving & Storage of Heritage Park

72 évaluations

109 Harrison Bridge Rd   Fountain Inn, SC 29644

(864) 881-6154

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 5h pm
  • Dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(864) 881-6154

109 Harrison Bridge Rd
Fountain Inn, SC 29644

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 5h pm
  • Dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
Aucune photo disponible
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

This is a very nice and convenient location. Easy to rent and pick up your truck and drop off was extremely easy. Will definitely use them again.

Luther E. 
Évaluation :
5

The guys were very helpful and experienced in helping me get what i needed to get me on the road to get my job done! Hats off to you guys ! Will definately recomend! Be back for any future needs.

DALE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
5

Everything went very smoothly. This is the 2nd time I've rented a box trailer from this location. They are head and shoulders above ALL OTHER LOCATIONS that I've rented from in Greenville, SC county. I will never use anyone else from this point forward.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie P. 
Évaluation :
3

Get it set up for 24/7 access

RICHARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bethany K. 
Évaluation :
5

Excellent job

DONALD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINALD V. 
Évaluation :
5

Very helpful!

DANIEL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAKEIYRA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY D. 
Évaluation :
5

Bradley was very efficient explaining about the vehicle and about the return process. Told me what to expect as to paperwork and gas. The check-in and check-out fast. Great service and super location.

DEBORAH L. 
Évaluation :
5

Bradley is the best u haul guy I have dealt with yet to date. No confused orders or equipment. All on time and well maintained

WILLIAM B. 
Évaluation :
5

This is great we finally have a new location for rentals the staff “Bradley is right on top of things and helpful with getting you on the road

MICHAEL F. 
Évaluation :
5

I had to go to two other locations before I found this one. I never got my 50 $reservation guarantee credit. Overall the place was great and once I got everything was great. However, wasting my time for 2 hours and not getting the “guarantee” that was even promised to me on the phone by customer support is highly disappointing.

YVONNE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TROY B. 
Évaluation :
4

One male area manager called me and said I did not return the trailer. Not only did I but a very nice female area manager helped me & checked me in. Turns out it was right in front of him the whole time he just failed to check the yard. Sometimes you need to go outside and look around. Not just trust a computer screen. He then gets rude. Here's a tip for you kid. You're not really a manager. They just give you that title so you feel important.

Edward F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shervon B. 
Évaluation :
5

The manger was very helpful.

Alyssa B. 
Évaluation :
5

Manager at the fountain inn location was awesome. Super helpful and pleasant to work with.

ALEXANDER V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN W. 
Évaluation :
4

We reserved a furniture dolly and it was not available. We should've been notified in advance. This was a major issue since we were moving a piano.

JOSHUA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dena W. 
Évaluation :
2

I actually had a string of bad luck which caused me to be a terrible customer, so I'm sure they're review of me would be a 2 also. The whole experience as far as uhaul the company and the truck quality was great, until the end. I specifically told them not to charge the card they had for multiple reasons, they told me I had to go in and pay anyways, then I for notified that my card was charged 495 $. This caused a lot of unwanted b.s. in my life and has royally screwed me. I asked for it to be reversed and I'd pay with a different card, they didn't reply to that at all. So the whole charge will be disputed as an unauthorized charge. Because it was. I will pay with a separate card once my refund is received and I will not be paying any of that fee's that were added to the account at this point. Thanks in advance.

Travis P. 
Évaluation :
2

New place no key drop box

PAULA P. 
Évaluation :
5

Manager at pickup location was awesome and helped get me on my way quickly

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey T. 
Évaluation :
5

Nothing all perfect

Carlos S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mildred W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin B. 
Évaluation :
5

Great customer service Convenient location

Julio C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald L. 
Évaluation :
4

Owner/operator was very knowledgeable, personable and helpful.

RICHARD W. 
Évaluation :
5

Nothing amazing customer service

JARELLE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAQUIDA W. 
Évaluation :
5

Amazing service! Very professional yet personal.

KEVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER P. 
Évaluation :
5

Access to this location has changed due to road construction and differs from GPS apps. Current entrance is on Harrison Bridge Road

Richard R. 
Évaluation :
2

I asked "could I keep the trailer 1 more day at no charge?" the guy laughed and said "absolutely not, that's unheard of, we never do anything like that" - quite unprofessional and inaccurate actually, not a great representation of the Uhaul brand.

Grant E. 
Évaluation :
5

The guys at this location were beyond helpful and kind. Really great experience, best yet!

Amanda L. 
Évaluation :
4

They were still setting up the location. They could have used additional support help.

MARYBETH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Riley P. 
Évaluation :
5

The trailer lights did not work- the brake lights were the only lights working

COMMODORE M. 
Évaluation :
5

The manager of this location was excellent! Je les recommanderais sans hésiter!

DOMINIC A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth C. 
Évaluation :
5

This location has only been open for two weeks. But you can tell when they get finished with the facility, it will be great. Good inventory available.

BRADLEY M. 
Évaluation :
5

Outstanding service from this location. Everything from pickup to drop off was well-coordinated and hassle free.

KENNETH L. 
Évaluation :
2

My original pick up time was requested for 10:00. Pick up location called day before and quoted me a 12:00 pick up time. I questioned why it was changed from 10:00 to 12:00 and he told me that a truck would not be available until 12:00 and also they did not have any appliance dollies as requested. I had hired helo loading from 11:00 to 1:00, they had another job at 2 so could not work later. He stated that if a truck cane in sooner he would call. I showed up at 11:15. truck was sitting there and while waiting mentioned the dolly standing there but I had bought one. He handed my my paper work at 11:30 and said it was due by 11:00 on Thursday, I mention that it was 11:30 and he said they went by original pick up time. I told him I requested 10:00 they called and changed it to 12:00 and now he is telling me it was 11:00. There was damage to the truck which my paper work did not indicate. He showed me how to dispute and take pictures. The damage should have been documented by the company. Because of the changed by U-Haul for my pick up time I did not have enough help to load some of the heavier items and could not take them. Now I am going to have to make arrangements to have the rest of these items transported another way and additional expense.

Thomas E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
3

there was NO HEAT SHIELD BETWEEN THE ENGINE BLOCK AND THE CAB!!! AND there was an area open where the heat from the engine block came straight back on my right ankle... didn't have far to drive - THANK GOD!! but still left my ankle red and burning for the rest of the evening...loaded it down in aloe just in case...

Loretta M. 
Évaluation :
3

I was told the night before that I would need to drive 2 hours away in order to get my Uhaul from a completely different state. To say this was an inconvenience would be the understatement of the century. Between that, the lack of any ability to get a hold of customer assistance and the women who hung up on me when I called to speak about fixing the situation… I won't be utilizing U-Haul in the future and will advise anyone I know to avoid this company as well. I've had no issues in the past but this is really beyond redemption.

MICHAEL O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES I. 
Évaluation :
5

The person who checked me in was very friendly and did an excellent job. I was very pleased.

Stephan H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH W. 
Évaluation :
3

I actually won't recommend U-Haul to anybody no matter what location. The people we dealt with were all very nice but I had reserved a trailer and Appliance Dolly online as we were moving appliances (or we wouldn't have needed a trailer). The location didn't have a KO so he quickly called support who told me to go to Loma St. in Simpsonville. When I got there their system was down and he said they didn't have one anyway. So went back to original location who called another support who said to go to Yogi Foods in Mauldin. Yogi didn't have a dolly either and told me to go to Grove Rd. in Greenville as it was a larger hub. Fortunately they had one and we rented a dolly with a one-way destination that I had to return to Yogi instead of my original location as they were too new and didn't show up in the system? Grove Rd. location is far from our original location and Yogi is closer so she suggested a one-way to save time and miles. We picked up the trailer at 9:00 but it was about 11:30 by the time we drove to all 4 locations to get the dolly. Again, all of the people who helped us were very nice but U-Haul needs to have a better way of tracking accessories. Made a long day of moving even longer.

Jonathan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wyat B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg M. 
Évaluation :
4

Get the man an office space--not sitting out at a table in an old, dirty multi purpose warehouse.

JAMES K. 
Évaluation :
5

Ruben was very helpful making check-out/in smooth.

YUSUKE S. 
Évaluation :
5

Customer service was awesome!

BRIGITTE C. 
Évaluation :
1

This location is NOT ready to function as a UHAUL rental center. It just opened, and believe me, it is NOT ready to service customers. The place is an old mill, with a fence around it, it's only open 9 to 3, with no way to return after hours. Get it ready before opening to the public. I use UHAUL all the time, and I've been to some centers that were pretty bad, but this one is the worst I've seen. Great location, friendly manager - facility is terrible. Get it ready before asking loyal customers to use it.

KENNETH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher P. 
Non les évaluations ont été soumises pour cet établissement.

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