Évaluations des clients U-Haul Moving & Storage of High Point
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of High Point
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Victor H. le
Tell the female on the scooter to stop sucking on her lollipol while she's attending to customers
Shelley S. le
Victoria was fantastic to work with!
Mahaman Lawal A. le
The location is the best one I've ever been to. And I always go there. The manager is always helpful and the employees are wonderfull too. I'll go there for all my rentals unless if they don't have what I want. And usually if they don't have ,they always find me where to go get it. Thanks
shakisha B. le
This experience was horrible. I was originally support to rent a uhaul from Smile Mart in Greensboro. I arrive to the location and the gentleman took my money and sent me to the trailer to attack it myself. I informed the representative that I booked with that I did not have a ball on my vehicle and she said I didn’t need one. At the location the gentleman left me outside to figure out how to connect the trailer. He said he was going to get help and never returned. After waiting for 15 minutes I called Uhaul back and spoke to a friendly representative named Teresa. I told her what happened and she said she would transfer my request to another location. She told me she would reimburse me $50 for the inconvenience. I arrived to the next location and my request had not been sent over. I had to call back to the 1800 number and then wait on hold. I was told she told she sent the store the information. Again that was wrong. I waited another 25 mins and finally I was taken to get a truck but they still couldn’t get the paperwork transferred. This process was ridiculous. I blame the first agent I spoke to too and the Smile Mary guy. People should be trained to assist customers.
Bryan G. le
Do not charge 4.00 for me going over 2 miles! Don’t think you’ll go broke over 4.00, that’s not right
Joseph A. le
Great location. Very efficient
Linda H. le
Great Service will be back if I need a truck.
James W. le
The customer service was excellent!
Sherry C. le
Not much; The staff was pleasant and friendly while maintaining their professionalism. You don't always find that combination of characteristics in customer service professionals these days, but this store NAILED IT!!
GUY P. le
Tom Dugan was a good manager and the reason that we did our business with U-Haul Guy
Charles C. le
Very slow. I had a confirmed appointment and i was still in line for 41 minutes.
Hailey K. le
No comment, keep doin what you’re doin! Thank you Andre...? (General Manager) for being so amazing!
Linda M. le
Scott was super helpful and very nice
Steve H. le
There is a lot of play in the steering wheel and the tow/haul light was on the entire time.
Aletha R. le
Tell your associates not to be smoking in the rentals and leaving their lit cigarette butts in the vehicle.
Todd G. le
The staff was outstanding and professional! I would say this location is one of the better ones
Neal K. le
The staff here is very friendly and went above and beyond to make sure my questions were answered, and all my needs met. I would recommend this Facility to everyone!
Neal K. le
They were great! I was checked in quickly and my truck was dropped off at the storage location so I could empty it into my unit. I recommend them to everyone who wants a hassel free experience!!
Norma M. le
Water leaked into our storage unit and when I told the manager he didn’t seem to care
Kevin M. le
Overall great experience! Had one small issue with billing as I was charged a late fee even after employee said it would be an automatic withdrawal, fee was removed and staff was very polite/helpful
MARY L. le
Scotty Inmya was very pleasant to work with and understood my health situation. However, The facility clearly had a rodent infestation. Many of my items were damaged and Had mice droppings. :-(
FRANCES J. le
The storage unit was listed under my sister who recently passed away. Everyone was so nice and understanding. They worked with me to close her unit. I am so grateful to everyone for all your help!
Timothy M. le
I was disappointed that the first storage unit closed at 5pm (though when planning the UHaul planner told me the site's hours were 5:30pm. It was concerning when I arrived at 5:10pm to find it closed
Karen O. le
My things were infested with ants in the unit and I had to move to a whole different storage that was new and climate control! They did not reimburse but only half of the the money. I expected to
TOM D. le
The store has 24 hours access which allows me to enter at any time of day or night. Employees very helpful.
BARBARA H. le
Filthy!!!! Dead rat in unit when emptied out...expensive Laura Ashley king-size bedspread packaging chewed up. Afraid of what would find if opened up!!!