Évaluations des clients U-Haul Moving & Storage of High Point

Wrong email stop emailing me

I've never had an experience like this with this company. This location wanted me to pick up a truck in Winston Salem after I told them I live walking distance from the store. Witch is the reason I chose this location. Then upon pick up tried charging me and extra 100$ for paying with cash. I will never do business at this location again

Courtney was great! She had great customer service! She explained everything and was very professional!

I had to go to this location because my original reservation wasn't fulfilled. The truck had been reserved on the 16th at the Thomasville location. When I arrived, checked in and ready to leave we opened the back door to put the pads inside. The door was locked and when the associate returned after finding a key we were in for a shock. It was full of trash from the previous renter. Guess what no truck to replace it. So that's how I ended up in High Point. Management did give me a break on the mileage cost. Something needs to be done about checking before the customer arrives to make sure it's ready.

Miss Courtney H was very Knowledgeable friendly and helpful great service thanks

Your Staff need a raise, great and wonderful service. Will be using this company for other needs. Your needs needs a RAISED for such an AWESOME. Thanksm

Good

I did the contact free online rez and check-in option. Worked pretty well. However, following the instructions during return I found a stall and parked. I uploaded pic of the spot and finished up. As I was walking to the office to drop off the key, I was asked to go back and move the truck to another location. I explained I was doing online return and followed instructions and the image of the spot I parked it was on record. I didn't want to move it and destroy the integrity of the process. I was told to move it again, that COVID was making me move it. What the hell are these people talking about?!? Then when I got in to move it another vehivle pulled up behind me to attach a hitch. The attendant there stopped me from backing out and told me to wait on parking it. Now it was just getting insane! I then left the vehicle walked inside where another U-Haul employee wouldn't take the key - he told me to move it. (Mow I'm asking myself where did U-Haul pick up its customer service manual?) So I explained again that I did the check-in as instructed and all was paid for. I would not be waiting for the other customer to finish hitching up and I held the key out. The U-Haul employee relented and took the key. I left without looking back and who knows if I will rent from this location again. All was good up until the return. Not sure what is going on in your employee's minds but some training is due.

Very thorough and professional.

Customer service was exceptional. The young lady who was in charge of services I requested was very helpful and had a pleasant, professional demeanor.

Its Too expensive, for 2 hours $99. No more come back to uhaul.

I returned my rental 5 minutes before the store closed and the representative told me that I would have to check it in myself through your website because she stopped processing return check ins at 4:30. Not once did she mention anything about having to take any pictures to process the check-in. She was totally unhelpful and very unprofessional.

I originally had a reservation w the Galax location. They didn't notify me that they didn't have a truck until I arrived after an hour drive. Didnt even bother to assist me in locating a replacement. I called another galax uhaul rel who went above and beyond and found me 1. Unfortunately I had to back tra k 30 minutes. If I had been notified this could have been avoided. Especially since Galax was already 30 minutes from my pick up location. All of this took me an additional 3 hours that could have been avoided. The original Galax location was rude, uncooperative, and uninterested. I would never stop back in that location. He was more interested in his vape business.

young man was very proffesional and explain in detail

Nothing. It went very smooth. Would use you again.

I've "used" this store many times. The team is always very nice, knowledgeable and quick.

I have never had a bad experience with this I-Haul location. The staff are all top notch!

Good Evening, I am writing to say that I had the greatest experience renting from U-Haul Moving & Storage of High Point which is located in High Point, NC 27265 on 2908 N Main Street. The representatives/ employees were not only courteous and professional in everything they did regarding interacting with me but the U-Haul 9' Cargo Van that stood out also. The Cargo Vam was absolutely phenomenal! In so much as the Cargo Van was a newer model van, immaculately clean, and smelled oh so good. I was in heaven the entire time while driving this vehicle. Thank you U-Haul representatives for all that you did for me. Ms. Cortney, and Mr. Will, I pray that the Lord Blesses you greatly for all that you both did for me during and throughout my rental experience this past weekend. Take care. Respectfully, Vivian Ryals

The lady that rented the truck to me, was short patient and developed and attitude with me. She continued the same energy when I returned the vehicle. My first time renting was not a good experience. It was a good vehicle though.

The local team was great. Excellent customer service during the entire process. Thanks !!

Great service

Rented 6x12 enclosed trailer. Clearance lights did not work at all. the employee stated the brake and turn lights work and that's all the lights, the others are reflectors. I gave up trying to explain night time running lights and took the trailer as that was the only one that size. so I had to bring the trailer back a day later cause I could not run at night. When I returned the trailer I connected to another trailer and showed the employee how lights are suppose to work. Told her to write the trailer I used up and she stated there is no one to repair lights, they have asked for help before and told they are backed up and cannot come to make repairs. This is really poor and will not rent from there again until they get some better trailers.

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Upon return the agent helping me was new and training which was okay But when I questioned the price the training agent who was on a personal call chimed in and was very rude. I have used this location multiple times but will look to do business elsewhere in the future

Mirrors wouldn't adjust.

The guys who hooked up the trailer to my truck was nice and so was the lady behind the counter. The guy who hooked up the trailer knocked the hitch into my back bumper twice. If this had been an old truck, I wouldn't have said anything but this is a brand new 2019 GMC AT4. Its a $60,000 truck.

The door on our uhaul was jammed so you had to play around with it until you could get it to open. Very inconvenient when your trying to move. The truck smelled like the previous renters had a chicken coop in there and it was pretty gross. We were not thrilled at all. When we asked for a different truck they had none available so we had to use the broken one.

Contract # 21559856 I was charged for 9 gallons of gas when ONLY traveling 9 miles! When I called, they were suppose to reverse the charges, but instead charged me double, so now I have to WAIT for $120 to be credited to my checking account, which is money I need for this weekend. My next review will be on Nextdoor APP and Google

Representative said tank was full. It was actually several gallons short. I filled it up full anyway so there would be no hassle. I asked for furniture pads and a hand truck. Items not in there. I had to send my daughter to retrieve them. When I came back and told the person checking me in, Courtney said, "I don't care. I get paid the same regardless what you think."

I had an issue created by a representative at the pick up location, the representative here and her manager on duty went above and beyond to help me resolve it even dealing with an uncooperative person from my pick up location until it became clear that they were going to get nowhere.

Very friendly and helpful - unlike my previous experiences with this location !!!

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Not relative to this location specifically, but i was called the night before i was to pick up the truck by a representative of Uhaul and told my vehicle was not available at the location i had originally reserved it for the prior Monday. I was told i would be picking up the same sized vehicle at a location off Trinity Ave in High Point (30 minutes out of the way from my current location and even further from the move location) after about a 20 minute conversation with the representative. I even called the number provided and confirmed the reservation Friday night. When i arrived at the Trinity Ave location Saturday morning, i was told i needed to drive another 12 minutes away to the Main St. address to get my truck.

The lady who helped me was amazing. Efficient, polite and very helpful.

Personnel were all very friendly and efficient

Do not go to the 1st location i went to in Winston-Salem. It was the worst experience and very poorly maintained equipment. You will have your money on hold waiting on a refund and have to still pay to go to another location. It was awful at Sav Way 😭 😪

Very friendly staff. Quick, efficient, friendly service.

2 agents approached truck as I opened rear and were very snarky about folding the blankets. The blankets came in bags that had leaves folded into the blankets Someone needs to clean them. Was hoping someone cared enough to do so. Over all unhappy with toal experience because of service provided on both ends.

Young man provided great quality service, polite and knowledgeable. Quickly assisted.

The customers service gets an A+ for me. She was very helpful!

KC is the best! Always nice and knowledgeable with a big smile!

The employee KJ was rude and condescending to myself, other customers as well as his fellow employees. This was my first time ever visiting this location and I will never return. I reserved a truck online. When I arrived 2 other people were there who reserved the SAME truck. Needless to say we were irritated and confused. KJ did nothing to ease the frustration. He was rude and disregarded us all as customers. Told us no one would be getting that truck because SOMEONE ELSE needed it for out of state purposes. He gave me a BIGGER truck then I asked for which was entirely to much space and more gas then I planned to spend on the long trip! He was sure to tell us how irritated he was with the “system” also and how it wasn't his fault. When we went to return the truck, we were advised to just leave the keys in the truck and go because they were too busy to check it out. The young lady advised they had too much going on right then to check me out. As well they did because the entrance was blocked with other Uhauls and trailers. They were just rude, unorganized and down right nasty! I'll wouldn't recommend nor return. I spent ALOT more money then I anticipated as well as was treated terribly.

Your billing is terrible and I've requested a refund for an additional hand truck that I did NOT have. Please contact me at your convenience please. 336 494-5823

Picked up the truck and it had none of the items we ordered with it. On the phone we were told we would be discounted since we had to drive back and get them but our final charge included no discount

The location was great and they had so many different size trucks to choose from if someone needed one!!!

Nice friendly staff

Clean up the cabin of the truck and I was double billed for the truck, 32.29 on 10/16 and 55.35 plus mileage which is correct but not the 32.29 please credit back ASAP as I am moving and will need to get another truck for the weekend, thank you. Service was great

Good experience. Everyone was helpful.

I've had nothing but the best service here. For my work and sometimes pleasure I rent from this same location. Brianna helped me this time with a trailer and also a propane tank purchase and fill. Brianna has helped me before and I think TC is the gentleman that she works with? These two are simply excellent and even though sometimes they may be outside helping someone when you walk in, just be patient. They are working their tails off here for you! ⭐️⭐️ ⭐️ ⭐️ ⭐️ All the way!!!!

A 60.00 charge to my debit card was unauthorized and without my knowledge charged without any type of COMMUNICATION with me by the manager. He denied the fact THAT he did it and REFUSED TO LOOK AT THE RECIEPT I had obtained from Corporate. HE WENT BEHIND MY BACK AND CHARGED MY DEBIT CARD WITHOUT MY KNOWLEDGE OR CONSENT WHILE I WAS STANDING RIGHT IN FRONT OF HIM. NO RECORDS EXIST FOR THAT TRANSACTION BUT I HAVE AUDIO AND VIDEO OF HIM DENYING THAT HE DID IT... I HAVE INDISPUTABLE PROOF FROM MY BANK AND A RECEIPT SHOWING THE TRANSACTION.

My overall experience with U-Haul was TERRIBLE! The unit (1810) had a horrible odor that developed after the first few days. The smell was much like a dead animal or rodent. But my main problem was the LACK OF COMMUNICATION that existed. Even though I paid my bill I received three (3) "Pre-Lien" letters stating stating I had not paid my bill. When I told the manager he stated "those letters are from Corporate, they don't mean anything, just throw them away." This made no sense. Why didn't the manager simply inform corporate my bill was paid?

Great service!

very friendly and helpful staff.

Not enough parking lot space

Access card did not always work after hours. Changed locks without notification. Staff was excellent.

Friendly and knowledgeable staff

Very friendly and professional staff.

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I had items missing out of my storage unit such as my blow dryer and my flat irons and pillows and towels

My locks were changed without my notice. I had mold on my things after one weekend. There was so much moisture in the unit Rats/mice droppings aplenty were found in my unit. They ate thru some of my things. I saw that rat poison black box was put in my unit. I had to throw things away cause i saw rat droppings on them. Truly disgusting. I was not warned about rats.

Storage facility was clean representative was very knowledgeable

Some staff lacked the proper skills needed for job. The key cards given never worked and you would often have to wait for someone to help you. My unit had a roof leak and damaged my items. NOT HAPPY!

As always, courteous and ready with all I need. Most helpful and genuinely concerned for ease in moving in and with the appropriate van needs, with great prices. Thank you.

A very positive experience.

Great location. Very efficient

Tom Dugan was a good manager and the reason that we did our business with U-Haul Guy

The staff was outstanding and professional! I would say this location is one of the better ones

The staff here is very friendly and went above and beyond to make sure my questions were answered, and all my needs met. I would recommend this Facility to everyone!

They were great! I was checked in quickly and my truck was dropped off at the storage location so I could empty it into my unit. I recommend them to everyone who wants a hassel free experience!!

Water leaked into our storage unit and when I told the manager he didn’t seem to care

Overall great experience! Had one small issue with billing as I was charged a late fee even after employee said it would be an automatic withdrawal, fee was removed and staff was very polite/helpful

Scotty Inmya was very pleasant to work with and understood my health situation. However, The facility clearly had a rodent infestation. Many of my items were damaged and Had mice droppings. :-(

The storage unit was listed under my sister who recently passed away. Everyone was so nice and understanding. They worked with me to close her unit. I am so grateful to everyone for all your help!

I was disappointed that the first storage unit closed at 5pm (though when planning the UHaul planner told me the site's hours were 5:30pm. It was concerning when I arrived at 5:10pm to find it closed

My things were infested with ants in the unit and I had to move to a whole different storage that was new and climate control! They did not reimburse but only half of the the money. I expected to

The store has 24 hours access which allows me to enter at any time of day or night. Employees very helpful.

Filthy!!!! Dead rat in unit when emptied out...expensive Laura Ashley king-size bedspread packaging chewed up. Afraid of what would find if opened up!!!