Customer Reviews for U-Haul Moving & Storage of High Point

4 551 évaluations

2908 N Main St   High Point, NC 27265

(336) 841-2072

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(336) 841-2072

2908 N Main St
High Point, NC 27265

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bret P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN C. 
Évaluation :
5

Awesome customer service !

CEDRIC W. 
Évaluation :
2

The truck drive was the worst all the jerking severe shaking as if the truck was going to cut off on me was by far the worse experience ever. Uhaul trucks is all I rent and this way very disappointing. The man I spoke with about the truck didn't sound nonchalant. I won't rent from this location again.

CUSHENA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATAKI G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMINE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katicia W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAMONT G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald B. 
Évaluation :
5

I have never had anything short of an awesome experience at this U-Haul location. Each time I've rented equipment from these folks I have been anxious to fill out the customer survey--something I seldom do overall. I never think twice as to where I should rent equipment.

Thomas N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH T. 
Évaluation :
5

The vehicle I received did have some issues with the knob where you turn on the lights. It was not secure in the slot.

LAURA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kemberly L. 
Évaluation :
5

Great customer service!

Regina G. 
Évaluation :
5

Very good, trucks were being detailed when I pulled up, they were even moping out the truck inside

DENNIS N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pattie N. 
Évaluation :
5

The staff was friendly and professional. Made moving in very easy.

Sara C.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful and professional.

Sara C.  |  Expérience générale 
Évaluation :
5

It's all good

Malachy I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah W. 
Évaluation :
5

This was our first time renting a U-Haul and the process of picking up to dropping off in another state was seamless. The staff at pick up in High Point were very knowledgeable about the whole process. The only issue was our drop off location was changed to a different location due to not having space but it was only a 5 minute drive difference. My only complaint would be that staff check that there is space at location before we decide which location for drop off.

Wanda D. 
Évaluation :
4

The staff member at the location was very friendly and helpful. Much appreciated.

ROBERT Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL H. 
Évaluation :
1

I have used this location every time I have had to move and unfortunately for me, Ive moved many times. I have even recommended your location to friends and family. However yesterday 9/4/21 I called early and asked if I could possibly get a 10' foot truck earlier than 6:30 bc I reserved it online and that was the earliest I could get it. I was told no bc they had them all reserved. But there were 6 on the lot facing the street. No problem. I went to the location at 6:41 to get my truck and was rudely spoken to by an African American female who said “you with him?!?” There was a gentleman at the counter. I said no, I had a truck reservation at 6:30. She said “we don't rent trucks after 6:40pm.” I explained that I tried to rent it a little early and was told I couldn't. The white male with longer haircut said those trucks were all reserved. Then the African American female told the white male that he should go ahead and rent the truck to me bc I was going to call on them if he didn't. I was standing right there! Completely rude! Then as the white male is going thru all insurance and other protocol, I said I know, I've rented from here many times; was never treated so poorly, but nonetheless knew how it all worked, he rolled his eyes. Meanwhile there is a white female in a back office going on and on with her son on the phone about how “mommy is so sorry but when mommy gets some money she will be there to visit- she promises” and just going on about her personal business as loud as her voice could carry. Finally the key is handed to me and was told “here you go”. I asked where the truck was and he said it was up front, yeah there were 6 trucks “up front” so he proceeded to tell me the code on the key would match the code on the truck. I am wearing a boot due to a broken ankle and wasn't in the mood to track down the correct truck especially after the treatment I received there! Also as far as I know, being an employee of Guilford county, there is a mask mandate and neither of the three employees working was wearing one. So disappointing. I will continue to do business at your location bc it's convenient and this was the only horrid experience I've had. I'll just hope I never have to be greeted that way ever again. I would have used names rather than descriptions of the people but nobody was wearing name tags. Here's to hoping for a better experience next time.

RAINA D. 
Évaluation :
5

Very friendly staff. got me in and out in a flash,

James O. 
Évaluation :
2

The truck cabin didn't have air conditioning, it was truly hot. The oil was extremely low that we had to put extra oil on the truck. I asked if everything was prepared for a 1400 mile trip drive driving through the summer heat. What can you do? Provide AC and have the car maintained and prepared for the trip ahead.

Walter M. 
Évaluation :
5

)

PERRY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOSEA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wendean j.  |  Premières impressions 
Évaluation :
3

I requested a 26' truck for 2 days Saturday and Sunday On Wednesday I relieved I was going to need a tow dolly for 1 day I called and added it was told it would be 44 $. Which was fine I even came in to the facility on Friday evening to purchase boxes and to confirm everything for Saturday. Women explained everything was ready. When I arrived Saturday my truck was not ready. Which took over 30 minutes that cut into my time I was paying for the rental. Plus I was informed I was going to be charged for the tow dolly for 2 days not just 1 as I was originally quoted.

ANTHONY S. 
Évaluation :
5

Staff very professional. I was shocked how quick the reservation process took, very fast . Same thing for pickup and drop off. Fast,efficient !!! Total experience was fantastic.

PHILLIP W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACK B. 
Évaluation :
1

was never called about the Van that i reserved and was rudely handled by call in person. was given the run around and told me if i wanted what I reserved that I would have to then drive to another location and that there is no way to comp me for the added miles that would be have to be driven. Not a good time or experience.

Terry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASHELLE B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Don B. 
Évaluation :
5

Great moving experience to relocate my son after graduation, and U-haul made it possible . Merci.

NORMAN W. 
Évaluation :
5

Only problem windows in vehicle was very dirty

Ronald D. 
Évaluation :
5

Van was due for an oil change. Courtney was very helpful and knowledgeable about company policy and procedures.

WENDI M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACEY E. 
Évaluation :
3

The wheels on this truck were completely out of alignment and it was definitely out of maintenance. I had no choice but to move my stuff as soon as possible, otherwise I'd have returned the truck right away. The cabin was not clean at all. There were cigarette butts in door cabins! The dash and speedometer were filthy as well.

SUDEEP A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IASIAE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iasia R. 
Évaluation :
5

Bring the prices of your storage units way down. UHaul has way overpriced their storage units.

JERRI R. 
Évaluation :
4

Great service, no need for change

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
4

Drop off was a bit frustrating. Waited with the truck as instructed but no one ever came out. Finally walked inside the store, the female employee was sitting at the desk texting on her phone. Continued to text while we stood there in front of her. She finally finished and completed our turn in.

REX F. 
Évaluation :
5

The U-Haul app really improves the customer experience! Only issue I had was finding a spot to return the equipment. It was after hours and there was not a space available in the return area.

Peter C. 
Évaluation :
5

S-clips attached to the safety chains were way to narrow. Had to use my own.

DAVID L. 
Évaluation :
1

Awful system, I was being harras for the following 2 months because in the system appeared that we were still using the box, and because of that we had a debt of around 200 dollars, multiple letters and emails, and of course we were calling constantly, it was really awful system.

Rob Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto V. 
Évaluation :
5

I have visited this location many times over the years and it has always met the highest standards. The mobile app again froze in the process of the mobile return and the return had to be accepted in person by an attendant. If this survey asked about the U-haul application, I could only give the lowest review.

Vaclav D. 
Évaluation :
5

First time renting a uhaul. KC was who helped me, and he was very friendly and knowledgeable about every uhaul. Explained it to a T making the pickup and drop off of truck go very smoothly. Will be back next time!

ABRIELLE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MURRAY M. 
Évaluation :
5

Super nice manager

Danny H. 
Évaluation :
4

My experience with Uhaul was a disaster this past weekend. I had an order to pick up a truck in my hometown. When I went to pick it up I was not able to access the lockbox and I had not received the code and it was not an option on my dashboard. I called the local number of the owner of the business who said call Uhaul. I STAYED ON HOLD FOR ONE HOUR AND TEN MINUTES before anyone answered the phone. I finally canceled that order and was forced to drive out of my way to a neighboring town to pick up a truck. Thank goodness it was open as I could not do the online pickup because it would not accept my credit card. Not that there was anything wrong with it - it just would not process and go to the next step. Even the staff onsite were having issues getting any credit card to go through. Had they not been open and help me on site I would have once again been without a moving truck for the second time within a 4 hour period! It is super easy to reserve a truck online but it all goes downhill after that. Most people move on the weekend and to have to wait that long on hold is unacceptable.

marsha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EBERTH C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDWARD A. 
Évaluation :
5

KC was great to work with. So helpful and kind.

Chelsea C.  |  Premières impressions 
Évaluation :
1

The truck I reserved 10 days ago was not there. I had email confirmation & no truck there or anywhere near the pickup location. And there were 2 other customers in the store with the same problem while I was there. Totally ridiculous! We will not rent from U-Haul again nor will we recommend you.

MELISSA J. 
Évaluation :
3

There was hardly room to park when dropping off after hours.

Barry J. 
Évaluation :
3

Long wait times due to busy & not enough available employees.

ROBERT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS S. 
Évaluation :
3

Better customer service

TYREKE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES H. 
Évaluation :
5

Excellent service although I was a little surprised that I was told to unhook my trailer myself and put it where I picked it up. In past, UHaul employee always hooks up and unhooks the trailer

SAMUEL F. 
Évaluation :
5

KC was great! Good at multitasking and great customer service. Truck said check engine oil the entire time. But truck driver well. Got me moved and I'm satisfied

MYIAH H. 
Évaluation :
5

KC....excellent customer service!

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAREE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren O.  |  Premières impressions 
Évaluation :
2

KC was an excellent agent. My overall experience with U-Haul was terrible. I will think twice before using again. Made a reservation for one location. It got switched to another location. I go to the second location just to find out it got switched to a third location one half hour from my home. I had to pay for all that extra driving when my original location was less than 5 miles from my home.

TRACY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHELISEAANTIONET J.  |  Expérience générale 
Évaluation :
3

The what I believe was the manager was helpful, but the rest of the location was not. The other employees did not show any consideration. I am also hesitant to use uhaul due to the lack of fulfillment on a refund from an earlier moving issue.

CHASE N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anatoly T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BRYAN K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELA J. 
Évaluation :
1

I had to wait over 20 mins just to get my truck pulled up. Truck was low on oil. Brakes were not good. Truch shakes a lot. There must be something else wrong with it.

JUNAID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad M. 
Évaluation :
5

Very good experience. Easy to work with.

CHRISTOPHER G. 
Évaluation :
5

The truck had a leak in the front driver side corner. Everything in the mother's attic got wet and therefore ruined.

ALLISON M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalani L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL N. 
Évaluation :
4

Assist customers who are poor drivers with trailers.

Charles W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTINA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JODY A. 
Évaluation :
5

They was very polite and very helpful if this facility didn't meet my standards they were sending me to another facility I will come to them again

WANDA R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

The assistance was very much appreciated in helping us check in.

Ann J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan H.  |  Expérience générale 
Évaluation :
5

Well run, helpful people very friendly.

David H.  |  Expérience générale 
Évaluation :
5

I have always enjoy the service that I received from all locations that I have used Staff Very friendly stores clean I will always used this company. The Best

PATRICIA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adiel M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

P. Ann P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL W.  |  Expérience générale 
Évaluation :
4

Staff was friendly and very helpful

KATHERINE Y.  |  Premières impressions 
Évaluation :
5

Awesome Manager and staff

NICHOLAS A.  |  Expérience générale 
Évaluation :
4

Everything was well and all stuff was fantastic. Only complaint I really have is no light in the unit itself which could make things a bit tricky at times. Other than that will be back if I ever need a unit again.

HAYDEN QUINN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aloni D.  |  Expérience générale 
Évaluation :
5

Your Staff need a raise, great and wonderful service. Will be using this company for other needs. Your needs needs a RAISED for such an AWESOME. Thanksm

PATRICIA R.  |  Premières impressions 
Évaluation :
5

Very thorough and professional.

Tori E.  |  Premières impressions 
Évaluation :
5

Great service!

Geneva M.  |  Premières impressions 
Évaluation :
5

very friendly and helpful staff.

David H.  |  Premières impressions 
Évaluation :
4

Friendly and knowledgeable staff

WILLIE M.  |  Premières impressions 
Évaluation :
5

Storage facility was clean representative was very knowledgeable

ANGEL W.  |  Premières impressions 
Évaluation :
5

As always, courteous and ready with all I need. Most helpful and genuinely concerned for ease in moving in and with the appropriate van needs, with great prices. Merci.

Stira Q.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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