Évaluations des clients U-Haul Moving & Storage of Hightstown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Hightstown

Cote générale :

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maryann f. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

sandhya k. | Premières impressions |
Évaluation :

Eric from the hightstown office was a life saver. I had storage booked with another vendor and they werent responding to me . Eric quickly set me up with storage and was very helpful. Eric thank you very very very much !

LANE R.
Évaluation :

The communication regarding our uboxes from the pick up location was horrific. They placed the uboxes at a different pickup location in Ewing despite the previously listed Monroe. There was no coordination between the moving help system and the facility- I had put in MANY hours contacting and staying on hold with the facility and then the movers to coordinate the move. As a customer, I felt more like an employee working as the liason between the movers and uhual. Despite all these efforts, uhaul called the morning of the move (at 7:00am for a 9:00am move) to say they did not have the right truck to give the movers for them to pick up at the facility and we would need to pay Uhual to have them dropped off directly. This is despite booking this appt 3 weeks prior- it seems odd they could not have planned accordingly in that time. I was given a new timeline of around 12pm for drop off. I told my movers only for them to come at that time but the ubox drop off did not take place until 4:00pm. This cost me and the movers time and money. Moreover, the poor movers had to sit in their car the whole time due to COVID. When I would call for updates on the timing at the facility (after waiting on hold intermittently) I was told by the supervisor that the truck was out and she couldnt say when exactly it would get to me and I needed to calm down because there was nothing she could do. Not to mention I took off an half day of work in the morning for the move, only to have the actual move happen in the late afternoon/early evening. Moving is always stressful, and things dont often go right, but this was more than that. Uhaul made my moving experience atrocious. That being said the movers themselves who are not affiliated with Uhaul were wonderful human beings and did a great job. Id be surprised if they took job from uhaul in the future given what took place.

Vito D. | Premières impressions |
Évaluation :

Hayley Richtman was a god sent, with all the stress I was going through she carmd me down and had me smiling when we were finished. Awesome young lady.

Gladys M.
Évaluation :

Le client n'a pas laissé de commentaire.

Maria E. K. | Premières impressions |
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Le client n'a pas laissé de commentaire.

milagros P.
Évaluation :

Eric was very helpful and courteous. I will definitely come back if I need to rent Uhaul again. Thank you for making my move smooth.

Daniel S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Rhona D. | Expérience générale |
Évaluation :

Haley and Rosana were awesome to work with! Moving can be a trying time and they made it so easy! Haley called me directly when she noticed that a change I made online for a vehicle pickup resulted in a change of destination for the pickup. They both provided top notch customer service and I just felt that they both really cared! I will always highly recommend this location for storage or vehicle rentals!

Walter S. | Expérience générale |
Évaluation :

Very nice. Will use again if needed

Katelyn C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Rajesh A. N. | Expérience générale |
Évaluation :

No one ever picks up the phone--so after long hold (20 minutes or longer) I was connected to their central service line, which happened more than twice. Even the central phone staff couldn't help, although they could get hold of the local staff promptly (who for some reason refuse to attend to customer calls) here who required an in-person visit to extend any help!!

kristina Z.
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Le client n'a pas laissé de commentaire.

Ronald M.
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Le client n'a pas laissé de commentaire.

Randall S.
Évaluation :

Waited a long time to actually be dispatched my equipment due to computer issues. The young girl said I was dispatched the equipment 13 minutes after my scheduled pick up time but that is not true, it was closer to a half hour. I reserved two dollies since I had two people moving me out of the top floor of my building. Two dollies could have been loaded up with boxes simultaneously with each of us bringing a dollie down to the truck but when I got there I was told that they gave one dollie to someone before me and only had one available. To make matters worse, the dollie they gave me had almost no nuts holding the casters down and one of the casters bent the first time I tried loading it up with boxes. I had to wait until the next morning to go to a hardware store and buy the right nuts to secure all of the casters, each caster was missing 3 nuts. If I had two dollies I could have cut the time I spent moving boxes in half since I had two people. In reality, instead of having two people move 4 boxes each on each dollie I had one dollie with 4 boxes and one person carrying a box if it wasn't too heavy. There was a very young girl, maybe 18 years old running the place, it was unorganized, they were talking about politics when I was waiting for them to sort out the computer issues and when I was late returning the truck because of the delay due to broken equipment the young girl (holly I think) was pretty rude on the phone. Never again will I use Uhaul.

Milton R.
Évaluation :

Was told....If I couldn't have the truck back b4 5:00 (closing) then I should bring it back the next day at 7am because they are concerned about theft and having keys in a drop box. This is not the customers problem and makes it very inconvenient for the customer, I had to rush my moving day in order to get the vehicle back b4 closing. One of the best the best things about U-Haul is the convenience of after hours pickup & drop off and use of the app. If this location cannot support this then I would be looking for another location.

Luis A R.
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Le client n'a pas laissé de commentaire.

IAN I.
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Le client n'a pas laissé de commentaire.

Roslyn R.
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Le client n'a pas laissé de commentaire.

David S. | Expérience générale |
Évaluation :

Great customer service!!!

Jeanna G.
Évaluation :

Le client n'a pas laissé de commentaire.

Pamela B.
Évaluation :

Le client n'a pas laissé de commentaire.

James C.
Évaluation :

Le client n'a pas laissé de commentaire.

James C. | Expérience générale |
Évaluation :

The entire staff at this facility went above and beyond to make my move as painless as possible.

Elan E.
Évaluation :

The drop off location was closed and therefore unavailable to us when we were ready to return the trailer. It took 2 phone calls and 90 minutes to finally get someone on the phone Who advised us we could simply leave the trailer outside the location unsecured, which I was reluctant to do. Upon calling to follow up and additionally secure a storage location Rosanna at the drop off location was exceptionally helpful

Crystian F.
Évaluation :

Awesome staff

Algernon C.
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Le client n'a pas laissé de commentaire.

Alexandra M.
Évaluation :

4pm friday we receive a phone call from uhaul in Forked River, NJ to tell us they will not have our truck for sat morning. They did not offer a solution. We spend one hour calling around looking for a truck. We end up finding a 26' truck in Monroe and book it for twice the cost of the original booking. We walk into Monroe to find the uhaul rep on the one with corporate and then tells us she was calling because she doesn't have our truck we booked. How much stress can a person around moving take? Eventually we got a 15' truck instead but than nothing. Super bad experience with Uhaul.

deana s. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Virginia S.
Évaluation :

I was supposed to pick up my truck at 7pm Thursday night so I could have it packed and ready to go for Friday morning. My truck was not set up, despite the location having ample time to do so, and was not notified that it wouldn't be available for me Thursday night. As a result, I had a sleepless night worrying if I'd have time to get everything done and had to be up early to pick up the truck at 7am instead. The person on site at pickup seemed like she knew it hadn't been set up properly as she said it was a new person doing the set up, but didn't bother to notify me that this may have been the case. If you have a strict schedule to adhere to, I'd second-guess this location.

Thomas M.
Évaluation :

Le client n'a pas laissé de commentaire.

Oscar C.
Évaluation :

Le client n'a pas laissé de commentaire.

Nitin C.
Évaluation :

Le client n'a pas laissé de commentaire.

RUSSELL G.
Évaluation :

The truck was a disaster. There was moisture on the inside of the truck. The cup holder in the door was filled with water. The side mirrors shook violently and were unusable. The dash did not light up so unable to see gauges at night.

Walter S. | Premières impressions |
Évaluation :

Very nice to deal with. Very fast service

Tamar D. | Premières impressions |
Évaluation :

Eric (staff member) was great, helpful, and very patient with explaining the storage options. His demeanor was simply wonderful. Had a great experience visiting this site/location.

Michael B.
Évaluation :

Le client n'a pas laissé de commentaire.

Cotty E.
Évaluation :

My experience with u-haul was very positive. The property management and associates very accommodating . I would use this company again.

Ron V.
Évaluation :

Le client n'a pas laissé de commentaire.

Peter H. | Expérience générale |
Évaluation :

I like how easy it was to excess my storage Unit so I could come and go as I please. Plus Hayley was very helpful with all my questions. Thank you so much Peter Heredia.

Miguel A.
Évaluation :

Le client n'a pas laissé de commentaire.

Susan F. | Expérience générale |
Évaluation :

There were 3 price increases in less than 2 years. I wasn't happy about that. Otherwise it was fine. My recommendation is to get some climate controlled units added. The moisture created by the weather extremes damaged many of our boxes and created a mold smell.

Miguel D.
Évaluation :

Le client n'a pas laissé de commentaire.

Myriam S. | Expérience générale |
Évaluation :

First. Using the online tools was excellent. Second the office staff at the site location closes the before the time advertised online. In addition your employee Rosanna Gambino is very nasty, unprofessional, and racist against foreign customers and black women in particular. I witnessed her be nasty for no reason at all to an African woman wit strong accent conerning her bank card not working in your computer system, and another woman of color who was french with her husband that she raised her voice at them and spoke to them both very nasty. For myself, who is also a woman of color from the islands, she began her conversation with me stating that she did not know how I booked the storage unit and that you had none left. I advised her that she was not correct. She acted as if she was doing me a favor with "giving me a month free" when that was a special uhaul was already running then preceeded to charge my card for another month even though the advertisement stated no money was due at the time and all I needed was to move into the unit. Mind you I advised her I already had paid and that a card was on file. She acted like she was the police. She started asking me all types of questions like the name and phone number of someone else(did not say why) I told her my husband who was standing right there. She ignored this and never added him to the account. In addition she took my DMV license and wrote down my license number(which I did not like) and it felt invasive. At one point I had to tell her twice to watch her tone and how she spoke to me and she became very nasty stating that I was the one picking a fight with her and raised her voice at me for no reason. She definitely did not want to wait on us all who were people of color and she definitely was looking to pick a fight at how nasty she handled me, the old lady, and the other couple. She also purposely gave us a unit that was very inconvenient and far to move our stuff into knowing we had three car loads and it was a moving day. Because of her I will never do business with this particular location.

John A. | Premières impressions |
Évaluation :

The staff is not only friendly but very helpful.

Lawrence P.
Évaluation :

Le client n'a pas laissé de commentaire.

amy T.
Évaluation :

the mobile drop off was great!

Angela W.
Évaluation :

More supplies in hand

christopher B.
Évaluation :

Le client n'a pas laissé de commentaire.

Mary K.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTINE G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Saqib F.
Évaluation :

Le client n'a pas laissé de commentaire.

STEVEN M.
Évaluation :

Location opened 15 minutes late. Understaffed, one person had to handle multiple customers, answer phones and retrieve and clean rentals. I scheduled a hands free pickup and truck was not ready because it arrived late the night before. Wound up being there for over an hour. Was told truck was scheduled for service the next day and I was to not worry about the noise the steering wheel made when I turned or the check engine light on the dashboard. The truck was in horrible shape mechanically. Overall a very unprofessional experience for the amount of money I paid. Truly disappointed

JERRY R. | Expérience générale |
Évaluation :

Had a great experience with customer care and the associates behind the desk I will always recommend friends and family thank you for letting me cheap storage with you guys for about 8 years thank you again see you guys in the future

judy A.
Évaluation :

Had to pick up truck that was quite a distance from where I needed it and wanted to pick it up. I was given 50 extra miles, but still went over. If there isn't a truck close to where you want it, there should not be a charge for extra miles

Rene F.
Évaluation :

Le client n'a pas laissé de commentaire.

PAMELA S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Gerard P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

HMC K. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Katerina M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Rhona D.
Évaluation :

Hailey and Rosanna were fabulous to work with! Hailey personally called me to make sure I was aware of a change in my truck rental and was able to get me into a smaller truck. They were both very responsive and helpful, which made the whole process so much easier! I would highly recommend their service for truck rental and storage!

dyana R.
Évaluation :

I cannot day enough great things about the personnel at this location & have had THE BEST customer service ever. Hailey and Rosanna have been phenomenal in supporting my move to NJ. Every step of the way, they have been highly responsive, caring and smart. Moving is emotional and they are very compassionate and friendly which helped a ton. I would drive out of my way to rent a truck from them and have done it just because they make it so easy and pleasant. Best UHaul location I've ever used hands down!

Sophia F.
Évaluation :

Le client n'a pas laissé de commentaire.

Santhakum K.
Évaluation :

Truck should be clean and dry when renting

Jose G.
Évaluation :

To the truth nothing, that person who attended me is excellently prepared and very polite, a thousand thanks for everything.

Gary D.
Évaluation :

The truck was not swept out and I had to do that prior to loading.

Peter H. | Premières impressions |
Évaluation :

thank you!

Jill V.
Évaluation :

The windshield needed cleaning...even with using the windshield wiper and spray whatever was in there didn't come off....the seats had some lint on them....the power receptacle cover was broken....BUT, my overall experience with the rental was excellent!

Kathleen G.
Évaluation :

Le client n'a pas laissé de commentaire.

Henry S.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph V.
Évaluation :

Make sure dashboard lites and rear interior box lites are operating.

MICHAEL M.
Évaluation :

The service and communication were deplorable. The team members at the Staten Island / Richmond terrace location we're completely unprofessional and down right rude. The NJ location employee was nice, but not very knowledgeable of the services, but was very customer service orientated

Cherie C.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher D.
Évaluation :

Sales person was very helpful and friendly

Jangparta S.
Évaluation :

Excellent service.

Mercedes C.
Évaluation :

The information on the website was not accurate as far as my choosing the time to pick up a truck. It was confusing and I was not able to do it. I went straight in on Sunday moring hoping they had a truck available and was able to get a van instead. But other than that I was very pleased with everything.

Karen S.
Évaluation :

It was frustrating that the pick up location was a 45 minute drive from our moving location. Not sure why there were no other closer options.

Vithalbha P.
Évaluation :

Excellent customer service. Thank you.

Rina L. | Premières impressions |
Évaluation :

Rosemary is wonderful. She goes out of her to help. Very kind and professional.

Thomas P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

clifton J.
Évaluation :

Le client n'a pas laissé de commentaire.

KEVIN G.
Évaluation :

Put a license plate on the truck.

Louis Z.
Évaluation :

The Customer Rep was Awesome

arthur M.
Évaluation :

Provide a tip sheet for how to back up and maneuver in reverse with a trailer.

SREEKANTH M.
Évaluation :

Le client n'a pas laissé de commentaire.

Jim W. | Expérience générale |
Évaluation :

Very helpful staff.

Sean A.
Évaluation :

Le client n'a pas laissé de commentaire.

Jose M. | Premières impressions |
Évaluation :

The lady very nice, good job

Jeffrey F.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard R.
Évaluation :

The app was terrible. I was able to make an initial reservation easily. Modifying it failed. Checking in failed. Trying to chat while checking in failed. Using the app to return the van failed and was an awful experience. Besides the initial reservation the only part of the process that went well was my interactions with the people at my rental location. They were clear and efficient. The lady's instructions for returning the vehicle were simple. I made the mistake of trying to use the app to return the vehicle. It was a huge waste of time.

MONROE M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph M. C. | Expérience générale |
Évaluation :

The first unit they put me in leaked when it rained. After 6 months of complaining, they switched me to another unit. Whenever the used a blower to sweep the street, a significant amount of debris went under the door and into my unit. Not a good experience all around.

Abhishek K.
Évaluation :

Excellent overall service!! i would definitely rate U-Haul as THE BEST among all such companies.

michael r. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Maria H.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert S.
Évaluation :

Le client n'a pas laissé de commentaire.

KARL W. | Premières impressions |
Évaluation :

Cheapest price I could find in the area.

janet W.
Évaluation :

Le client n'a pas laissé de commentaire.

dyana r. | Premières impressions |
Évaluation :

I rented a truck and a short term storage unit with Rosanna who was fabulous! She was super efficient, friendly and patient with my requests. When I got to the unit, there was no lock on the door and a gouge in the wall, though this was minor compared to the superior experience I already had with Rosanna. This was the cleanest and friendliest UHaul I’ve ever experienced.

Richard S.
Évaluation :

Le client n'a pas laissé de commentaire.

Marcia G.
Évaluation :

Le client n'a pas laissé de commentaire.

Julian D G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Leticia Y.
Évaluation :

A bit of history: We reserved a truck for 700, but were running behind. We said that we would be there at 845, and would we then get it until 845, the next day? We were told that you needed it back by 745, and we were there by 740. The lady who was at the office door, (when we returned the truck the following morning,) saw us pull up, saw me coming to the door, opened the door WITHOUT WEARING A MASK!!!!, and said, 'can I help you?' Her name is "Ro." No, 'hello.' No, 'good morning.' No, 'welcome to UHaul.' Just, 'can I help you?' "Ro" had the professionalism of a dive bar waitress. Whereas "Paula" comported herself with professionalism, and courtesy, "Ro" was the antithesis, and hardly what UHaul has come to, or at least should represent. She was arrogant, contrary, argumentative. If our using your company again was based on how "Ro" conducted herself, we would not do so. "Paula" is much more of what one would expect from a company with a long, and established history, and reputation as UHaul. Equipment wise, the truck was a disaster - the "brake light" kept coming on, the dashboard speedometer was not able to be red. We felt that with these things in mind, it should not be allowed on the road. We mentioned all of this to "Ro," and all she would repeat was, "I can't do anything about it, tell it to the manager." We drove away amazed at the total lack of professionalism. Thank you.

Steve T.
Évaluation :

Very helpful and welcoming staff, always ready and willing to assist. Vans in good working order and clean. Very happy with the several days of service they provided.

michael R.
Évaluation :

Tried to reserve a truck and storage unit on line but the system said i had a confirmation # but would not proceed from steps 2 to 3. Thought i had the reservstion but wasnt sure. When i got there it turns out i didnt have the truck reservation since they were sold out. Would have been in a real jam if i couldnt have gotten the truck that big but luckily a van worked. You need to clean up that problem so customers get real current info if equip is avail so they can go shop else where.

Dyab K. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Alexandra V.
Évaluation :

The mileage on the contract (32) was 15 miles under what was on the van (47) so we ended up being charged for an extra 15 miles we did not do. I called the office manager and left a voicemail but never got a call back which the minimum a customer can expect when raising a concern.

Gloria M.
Évaluation :

Le client n'a pas laissé de commentaire.

Rishi Kumar R.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher H. | Online Move In |
Évaluation :

Good location and easy access to my stuff.

Billy B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

gene V.
Évaluation :

Le client n'a pas laissé de commentaire.

Lidice G.
Évaluation :

Deliver on time the truck and at the location that was scheduled

Hubert L.
Évaluation :

Everything was great - thanks!

Gary D. | Expérience générale |
Évaluation :

The man who rented us our unit was very rude and not helpful at all. He acted like we were irritating him just by being in the office.

KIERAN D.
Évaluation :

Le client n'a pas laissé de commentaire.

pete S.
Évaluation :

Le client n'a pas laissé de commentaire.

CRAIG C.
Évaluation :

Le client n'a pas laissé de commentaire.

Aileen B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Elaine Vargas L.
Évaluation :

Perfect job!

Russell A.
Évaluation :

Le client n'a pas laissé de commentaire.

Zuzana G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Paul P. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Don F.
Évaluation :

All went pretty smooth and quickly

Paul P.
Évaluation :

More inventory on accessories like dollys.

Joseph L.
Évaluation :

The sales person should indicate that there is a mileage charge. My bill which I thought was going to be $19.99 plus tax went up to $106.00. I would have gone elsewhere had I known that. I will not be using your company again.

Brian C.
Évaluation :

Well signed, easy access and location convenient to NJ Turnpike. Friendly and helpful staff.

Jon D. | Expérience générale |
Évaluation :

Access to the roadways inside the gate was always blocked by rental trucks. This made for a hard time getting my truck in to load and also presents a safety and fire Hazzard. Should there ever be an emergency on the lot equipment will not be able to get in.

Michael S.
Évaluation :

Very nice staff. We were serviced well.

Igor Z.
Évaluation :

Nothing, Everything was excellent.

David Z. | Expérience générale |
Évaluation :

I inherited this storage locker's contents from my brother (not actually inherited, but I was the Estate Administrator). They worked with me to get access to the unit, store things that needed storing there, right through wen I finally released the unit yesterday after cleaning it out. I'd do this again, the people were very accomodating and friendly, and made the whole operation, for the most part, very manageable.

Maher J.
Évaluation :

The rear door was not working good and they changed my location pick up without notification

janet M.
Évaluation :

Le client n'a pas laissé de commentaire.

Todd H.
Évaluation :

Le client n'a pas laissé de commentaire.

Cesar L.
Évaluation :

None

Daniel Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael K.
Évaluation :

Paula and staff were terrific

Mohamedhusain G.
Évaluation :

Le client n'a pas laissé de commentaire.

SAMUEL K.
Évaluation :

less nickel-and-diming

Anthony L.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph D.
Évaluation :

The original pickup location was 98 Washington Rd, Princeton Junction, NJ. When I got there the lock box would not open with the given combination. This is the second time in the past month where the combination did not work and this is extremely frustrating. Nobody around to help. You could see locks that had been cut laying on the ground, so this must not have been the first time. After spending 30 minutes on hold with UHaul their solution was for me to drive 40 minutes out of the way to pick up a truck somewhere else. I was then charged for the extra mileage. It is shocking that UHaul could not come up with a better solution and even more shocking that they charged me extra for their mistakes. Next time I'll use a different rental company with better customer service.

Andrew G.
Évaluation :

No contact pick up was not a seamless experience. Why does the approval not happen until when you check in? We were waiting for 15 minutes trying to figure out how to get the code for the lockbox because we were ‘awaiting approval'.

Lakita J.
Évaluation :

Le client n'a pas laissé de commentaire.

Jacob S.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary D. | Premières impressions |
Évaluation :

Man at the counter was rude. He said we had to buy a lock from him in order to rent from him. He then overcharged us for the lock even though I told him and showed him the sign said it was on sale. I would not recommend this facility… He was rude

antoney t. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Brian W T. | Premières impressions |
Évaluation :

I was a little disappointed that the 20x20 which I reserved was not available. The service person did get me 2 20x10s that were reasonably close and gave me the first months fees free.

Amy A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Beverly T. | Premières impressions |
Évaluation :

Customer rep was short and dismissive in attitude. Was not personable

Joseph J S. | Expérience générale |
Évaluation :

Staff was great. A lot of mice droppings. Good amount of screws and nails on the grounds. Felt lucky not to get a flat.

steven k. | Premières impressions |
Évaluation :

Rebecca was very helpful

Lauren W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

stephen q. | Expérience générale |
Évaluation :

I believe they need to replace or fix drainage on the roofs of the buildings and add new rubber on the bottom of the storage doors, my stuff was always wet when it rained, it would get in almost 2 to 3 feet and soak anything that was in front, I had to use plastic to try to keep water from soaking in, other that that the place and people were amazing

Ashleigh T. M. | Expérience générale |
Évaluation :

- there were rats in the facility. My boxes upon removal showed evidence to the presence of rodents. Some Outer boxes were torn in places with scratches and there was droppings in the unit and on my boxes. - when I original rented the space i was not informed that the door was unlike other units and much smaller and not a traditional roll down door and was not shown the unit prior to renting. So I had to deal with it and it was very difficult. I had dealt with a older man who was the manager when renting who said he was unable to do anything to remedy the situation . At the time I was renting I had asked questions about the different size of units and I told him I had a full sized couch and he assured me it would fit into the unit. It fit into the unit however it was EXTREMELY difficult to get into the small door of the unit. - at some point I received a phone call from someone at this location after I had spoken with the corporate offices who was very rude and yelled at me. I explained to her I was in the hospital and she continued to yell. The 2 women that were working at the time of my check out were very nice and helpful.

Dawn R. | Expérience générale |
Évaluation :

I would definitely recommend and use this facility again. The people were very friendly and prices are very reasonable.

Anthony R. | Premières impressions |
Évaluation :

excellent service, friendly, I always use u-haul, never any problems....

Joan C. | Expérience générale |
Évaluation :

Rosana was extremely helpful

stephen q. | Premières impressions |
Évaluation :

Very kind and courteous and so helpful a wonderful experience

BRIAN S. | Expérience générale |
Évaluation :

Pleasantly Suprised! We highly reccomend this location!

Barbara I. | Expérience générale |
Évaluation :

My only problem with the storage facility is there were huge rat droppings and damage from rats gnawing on my belongings. Several items were ruined.

BRUCE C. | Expérience générale |
Évaluation :

Everything was great. Clean dry units and friendly staff.

Fernando P. | Premières impressions |
Évaluation :

The attendant (Jarrid) was accommodating when we returned the truck.

Joseph J. B. | Premières impressions |
Évaluation :

The representative was very helpful and knowledgeable

PAMELA F. | Expérience générale |
Évaluation :

Great storage

Tina F. | Expérience générale |
Évaluation :

staff friendly and accommodating

Brian D. | Expérience générale |
Évaluation :

Your facility and personnel are excellent, Your rates and billing are fair. As a comparison I had space at an Extra-space , their billing is abusive with fees and charges. U haul only in the future.

stephen q. | Premières impressions |
Évaluation :

Very very nice woman, very helpful

Robert S. | Expérience générale |
Évaluation :

Paula the owner is super nice and polite!

ann h. | Premières impressions |
Évaluation :

The staff here goes above and beyond to help.

Bryon S. H. | Expérience générale |
Évaluation :

No issues at all. Did get some dirt and debris under the door but figured that was unavoidable

BRUCE C. | Premières impressions |
Évaluation :

I do things on short notice and they are always able to accommodate my needs. Friendly staff.

Caroline J. | Expérience générale |
Évaluation :

So grateful for all of the help from everyone who works here! An amazingly easy storage experience, would recommend to all.

Devrell R. | Premières impressions |
Évaluation :

The employee was amazing

JENNIFER M. | Premières impressions |
Évaluation :

The gentleman who helped us was knowledgeable and friendly. Excellent customer service skills! He took his time and answered all of our questions. Great employee hope Jareed is appreciated!

SEAN R. | Expérience générale |
Évaluation :

Thank You

BELMA D. | Expérience générale |
Évaluation :

Your employee Jarrid is very unpleasant and unfriendly person with no customer service whatsoever

Gwendolyn p. | Expérience générale |
Évaluation :

The only thing that I would suggest is replacing the sliding mechanism it gets very rusty and hard to slide open.

micheal e. | Expérience générale |
Évaluation :

From the last rain everything on the floor of my units was wet. Move out due to the wet conditions. Also inside hallway floors never were swept and rollup door filthy. I lost money on my renewal

Ashley N. H. | Premières impressions |
Évaluation :

My 1st experience with uhaul was TERRIBLE. the customer service + overall management was NEVER helpful. Moving + storing with uhaul is a big regret of mine considering the number of inconveniences

Francis N. | Expérience générale |
Évaluation :

staff was very helpful

MICHAEL R. M. | Expérience générale |
Évaluation :

My experience with uhaul was all made by your employee Rich. Rich is a true professional and a man of his word and a gentleman. Quite honestly Rich went above and in my opinion deserves a raise.

Stephanie H. | Expérience générale |
Évaluation :

Rich is very professional and always willing to help!!!

STEPHANIE J. H. | Premières impressions |
Évaluation :

very professional, always helpful and very knowledgeable

YA-TANG W. | Expérience générale |
Évaluation :

Field mice got into my storage locker and chewed up some boxes. After roofing repairs were done my belongings inside the locker were covered in dust and wood screws.

BELMA D. | Premières impressions |
Évaluation :

Staff is not professional at all, they need more people skills and need to be customer friendly. The two staff, young people (male and female) working yesterday were very rude and mean.

marlene m. | Premières impressions |
Évaluation :

nice people

Helen T. R. | Premières impressions |
Évaluation :

Everything was good. Thank you

Sharon O. | Expérience générale |
Évaluation :

Clean, convenient storage- friendly staff.

PHIL I. | Expérience générale |
Évaluation :

Always accessible and clean. Great staff. Never a problem.

Henry A. L. | Premières impressions |
Évaluation :

Nothing but great things to say about Rich, highly recommend this location great unitsand great costumer service

beethoven p. | Expérience générale |
Évaluation :

That was a pleasure to doing business with you.

yana m. | Expérience générale |
Évaluation :

I was very satisfied with their customer service and location as well as the product. Easy and smooth experience.

Veronica E. W. | Expérience générale |
Évaluation :

My move in process was very slow and the guy wasn’t friendly.

erika b. | Expérience générale |
Évaluation :

Helpful,caring people;I'd recommend them any time!

Amy A. | Expérience générale |
Évaluation :

I would highly reccomend this facility to anyone looking for storage. I always feel safe, and the service is excellent!!

Dahlia A. P. | Premières impressions |
Évaluation :

Seamless process from booking to the return.

Amy A. | Premières impressions |
Évaluation :

This is my second storage unit at this facility. The staff is great to work with! Great service!

Noreen K. P. | Premières impressions |
Évaluation :

The service was awesome and I will continue to use the Hightstown location in Monroe NJ

D'Andra H. | Premières impressions |
Évaluation :

Great customer service

Gary W. H. | Premières impressions |
Évaluation :

Rick was very helpful and I enjoyed meeting him. I had been a customer twice before at length and that is why I decided to again store at your facility. The room was clean and easily accessible.

Peter C. P. | Expérience générale |
Évaluation :

Very well managed

Brian G. | Premières impressions |
Évaluation :

Very helpful staff. Moving into a storage unit was effortless. Thanks for the help!

Gladys V. | Premières impressions |
Évaluation :

Mr. Rich who assisted me went above and beyond to work with me to make sure everything thing worked out the way I expected. Very detailed oriented and will recommend him or their office to anyone👍🏼

CARL C. | Réservation |
Évaluation :

THE UNIT I WAS GIVEN WAS NOT CHECKED BEFORE RENTAL. I DISCOVERD A ROOF LEAK THAT COULD HAVE CAUSED SIGNIFICANT DAMAGE TO PERSONAL PROPERTY. SITE MANAGEMENT REVIEW OF UNITS PRIOR TO RENTAL RECOMMENDED.

Abinash P. | Expérience générale |
Évaluation :

I had a horrible time with the customer service either they are not trained properly or the systems are not updated properly. I have been charged 295 dollar for services which i have not opted.

Donald R. W. | Réservation |
Évaluation :

Rich was a very nice guy, helpful informative took his time to explain everything

TONY S. | Expérience générale |
Évaluation :

I was very satisfied with the convenience of the location and facility office staff was more than accommodating, and made me feel like part of the family.

Sierra R. J. | Expérience générale |
Évaluation :

U should be able to access your unit anytime also if you know your busy on one day why would you only have one staff making people wait outside the office because staff was on the lot for 45 min!

HERBERT L. | Expérience générale |
Évaluation :

Friendly staff

James M. S. | Expérience générale |
Évaluation :

Items were all in good condition and staff was helpful.

Dennis C C. | Expérience générale |
Évaluation :

Paula,Rich & Alex are the Best!

LAWRENCE D. | Expérience générale |
Évaluation :

The facility was conveniently located with easy access. The staff was very helpful. I am moving and no longer needed the storage at this location.

Steven L. | Expérience générale |
Évaluation :

Worked just fine for my needs

Judy D. | Expérience générale |
Évaluation :

Ive used this specific location 2x & both times I was extremely pleased with its ease of access and staff to resolve any concerns.

Lavetta J. H. | Réservation |
Évaluation :

I had a weekend reservation and the store was not adequately staffed to accommodate the customer flow.

Linda M. B. | Expérience générale |
Évaluation :

The computers seem really slow.

Robert D. | Expérience générale |
Évaluation :

Great great staff always accomodating

STEPHEN L B. | Expérience générale |
Évaluation :

I have used this U-Haul for 20 years and they haVE ALWAYS BEEN EXCELLENT

DAVE P. | Expérience générale |
Évaluation :

I will use them again if needed. It was affordable and convenient.

PAUL L. | Expérience générale |
Évaluation :

Great place

ERIK S. | Expérience générale |
Évaluation :

I had a good experience that this particular facility. Staff was always friendly and it was quite convenient to be able to check in on my stuff

Non reviews have been submitted for this location.

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