Are a cargo van considered a commercial vehicleLarry C.
Customer Reviews for U-Haul Moving & Storage of Hillside
Pour nous contacter
Hillside, NJ 07205
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 9h am à 5h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Grant L. | Online Move In
Very happy with service. Would definitely use again.Lynn M.
Le client n'a pas laissé de commentaire.Daniel J. | Premières impressions
The company is really goodEdwania S.
Le client n'a pas laissé de commentaire.Stacey R.
Le client n'a pas laissé de commentaire.Delmar D. | Online Move In
Le client n'a pas laissé de commentaire.maria C.
Darnell the person who delivered my boxes and Darryl who picked up were amazing. Friendly and easy to work with.Brittney H.
All is OK. !!! Thanksandre M.
Great service, fast and reliableHusam A.
Upon return of the rental both renter and U-Haul needs to be able to examine the vehicle. No such opportunity was given and was later told that vehicle was returned with a dent on the rear passenger side which is totally not the case. This appears to me to be a scam which needs to be investigated.RICHARD A.
Le client n'a pas laissé de commentaire.wanda C.
$19,95 is a misrepresentation by Uhaul! Last week I picked a van from this location . Returned it in less than 2 hour. I was charged $51.75. I tried again, took a van for 2 days, returned today. Was charged $219. 57 or so. Mileage charges excessive.Agbonifo A.
Le client n'a pas laissé de commentaire.Edwin O.
Le client n'a pas laissé de commentaire.MICHAEL P.
Le client n'a pas laissé de commentaire.Agbonifo A.
The delivery and pickup truck drivers where very professional and did a awesome job and very helpful specially Darrel what a great guy âï¸âï¸âï¸âï¸âï¸âï¸âï¸âï¸âï¸âï¸âï¸âï¸âï¸âï¸âï¸âï¸âï¸âï¸Ralph D.
Le client n'a pas laissé de commentaire.Trevor S. | Online Move In
Le client n'a pas laissé de commentaire.Akelia W. | Online Move In
There were no directional signs when driving into the storage area. I drove through the entire unit looking for an exit, I turned around and drove back to the elevator. An angry employee approached me. I explained my situation being 1st time in this facility. She understood then assisted me by getting a lock for my unit.Wanda N. | Online Move In
Le client n'a pas laissé de commentaire.Tywone R.
The staff was extremely helpful.John T.
Le client n'a pas laissé de commentaire.Juan Q.
Le client n'a pas laissé de commentaire.Patricia A.
Excellent customer service!denise D.
Danielle in Hillside was awesome!!! She made our moving experience easier than I could have imagined. I highly recommend the Ubox service at Hillside!Peter G.
The Uboxes from this location were delivered and pickup up on time. The driver was courteous and helpful.Linda C.
Extremely happy with on-time delivery/pickup service. Charged exactly what was estimated. Will recommend to others.Karen H.
Solo una cosa en la oficina se necesita interactuar con los clientes mas y no ser tan robotsDaniel Q. | Online Move In
give recipts of bill to customer , let the customer know what they are being chargedGARY C.
I reserved my rental online thru the U-Haul app 6 days before my scheduled date of pickup which I figured would be sufficient since it appeared to show what trucks were available at locations near me. Unfortunately, I was very disappointed to receive a call 4 days later advising that there were now no trucks available at my selected location to rent. When I asked what was the benefit of making a reservation approximate one week early providing all my details including my credit card info, the call center representative read me a disclaimer telling me I would have checked it off before renting the truck thru the app. I understand that availability may be subject to change but there should be a better internal workflow to make any fluctuations in inventory more transparent to help accommodate your valued customers. While I do appreciate the representative locating another truck for me, I am very disappointed that I had to rearrange my schedule and travel an additional 13 miles each way with tolls when I originally reserved a truck from a U-Haul facility approximately 1 mile from my residence. Ultimately, the truck was great and the service I received from the Hillside location was fine, but in the interest of full transparency, I am not confident that I can rely on the U-Haul brand for my next one way truck rental.Michael S.
This was one of the worst customer service experiences EVER. First, I saw I was being charged for two boxes. Then, the moving help did not come the first time. Then, I saw I was being charged rent even after my box was returned - a situation that persisted for three weeks until it was finally resolved yesterday (after I had received multiple delinquency notices and had already called customer service/u-haul reps 13 times, nine calls to the main customer service line and 4 to various locations I was transferred to, in addition to the 5 calls it took to figure out things with moving help) . However, the resolution involved me getting texts that I had a new box, and receiving charges for a new box (which have now been cleared). When I complained to customer service about the new charges on U-Haul cares on Twitter, they said "The message was for the move out of the container processed today by the center. I am sorry that this caused confusion to you but the container is no longer listed as stored or occupied. -Rob" which REALLY put a bad taste in my mouth - apologize for ALL THE THINGS U-HAUL put me through over the last three weeks, and the fact that I had to waste my time and energy on making all those calls, the fact that I had to worry my credit score would be impacted by the delinquency charges, the fact that it seemed there was no one who was able to get these charges dropped (which even remained after the first time U-haul claimed to have fixed my problem), and the fact I was starting to look into lawyers and reported U-haul to the BBB. To then be told that U-haul is sorry THAT SENDING ME MORE CHARGES caused "caused confusion to" me was like salt in a very sore wound. What an awful way to end a pretty nightmarish moving experience. Would you not have freaked out if the company that had been trying to charge you FOR WEEKS for services you were not using posted new, fake charges to you?Briana G.
Le client n'a pas laissé de commentaire.Joanne R.
Continue the superb customer service to the next customer, as it was provided to me. Merci.Roxanne M.
Unit not true to sizeEleanora F. | Online Move In
Le client n'a pas laissé de commentaire.golda D.
Only issue I have is my storage unit is all the way on the other side of the building and there's no access from that side. Extremely long walk from the elevator to the unitSummer G. | Online Move In
Le client n'a pas laissé de commentaire.Virginia N. | Online Move In
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.KELLY B.
Le client n'a pas laissé de commentaire.Yon C.
Le client n'a pas laissé de commentaire.Tori R.
Le client n'a pas laissé de commentaire.MARQUES W. | Expérience générale
Making an online reservation was easy and very convenient. Initial telephone call for information was very informative, staff was knowledgeable and courteous in answering all my questions. R. Redding.Rita R.
Excellent serviceSegundo L.
Used a UBox 3 times for moving. Very satisfied all 3 times. It was easy, friendly people, and convenient. No complaints from me Denise L.
Service at hillside I didn't likesaamad B.
Le client n'a pas laissé de commentaire.Sean H.
Le client n'a pas laissé de commentaire.Nadia R.
All goodHegwood G. | Online Move In
It was awesome made reservation on line arrive there check in and did what I had to do and return backCecilia O.
Please remind customer to fill out form before dropping key in the key box if drive return when you close for business. You are good so far.LORITA O.
Great service , awesome people..fabio D.
arrive on or before the â€œguaranteedâ€ arrival date so i don't have to cancel multiple flights and miss my school's orientation.Andrew K.
Le client n'a pas laissé de commentaire.Juan M.
Le client n'a pas laissé de commentaire.Toni P.
Le client n'a pas laissé de commentaire.Toni P. | Online Move In
Le client n'a pas laissé de commentaire.Nicola T.
Nothing the service was excellent thanks for being their when I needed helpGloria B.
Le client n'a pas laissé de commentaire.Robert M.
Everything went according to plan,which I really appreciate! Above all, your staff is super friendly, smart, efficient, and helpful! An excellent experience!Joanne Z.
Le client n'a pas laissé de commentaire.Jason D. | Online Move In
Extras we ordered (dollies) were not available. Didn't seem to be any concern that we weren't getting what we ordered.John I.
Le client n'a pas laissé de commentaire.Brandon F.
Le client n'a pas laissé de commentaire.Patricia M.
Excellent service à la clientèle.Labriaa B. | Online Move In
Pick up was great and the workers were very reassuring when I was nervous about the process bc I had never done this before. The lady who assisted me explained everything and it all made sense. But now I've been charged extra fuel fees when that should not have been the case, and I am overwhelmed and crying because of it. The whole experience feels tainted now and I cannot and will not recommend this to people when the experience now makes me sick to my stomach.John B.
The ladies were very helpful to them are very excellent they do the job they're on top of the game show me how to use everythingJohn B.
Le client n'a pas laissé de commentaire.Michelle R. | Online Move In
No change required.Gabriella H.
Le client n'a pas laissé de commentaire.Fred A.
Le client n'a pas laissé de commentaire.Yessenia R.
Le client n'a pas laissé de commentaire.Dina S. | Online Move In
Le client n'a pas laissé de commentaire.Djony D.
There is nothing needed to improve for the next customer. I just want to emphasize that the staff at this location is very customer focused and provided me with stellar service. I called to inquire about extending the rental for a few more hours and the rep remembered me. She was very friendly and was able to provide a resolution to what I was calling about. Merci.Francisco G.
VolverÃ© a rentar por el excelente cervicioFELIPE J.
Le client n'a pas laissé de commentaire.kenny H.
The gentleman who delivered the UBoxes on both ends of the move was courteous, professional, a great communicator, and gave great advise on opening, closing and packing our UBoxes. He was outstanding and a great representative of your company.Mary L D.
Le client n'a pas laissé de commentaire.Hugo T. | Expérience générale
Le client n'a pas laissé de commentaire.Evens B. | Expérience générale
Communication with Customer Service was poor, but the process overall worked out fine.Marcelo M.
Clean, secure faculty, excellent hours of operation…. my only complaint is the location of the elevators relative to my unit.Kevin H. | Online Move In
Le client n'a pas laissé de commentaire.Mark S.
This is the worst experience i ever had with uhaul. It was almost a week ago and I'm still pissed.tashikali M.
Everything is great. Since truck driver has no space to keep the left over furniture pads when collected Filled Box from my home, I had to return them in the UHaul store.RAJESWARARAO S.
Le client n'a pas laissé de commentaire.Virginia T. | Online Move In
Excellent facility and staff.Louis N. | Online Move In
Le client n'a pas laissé de commentaire.Sumana G.
Just be a little more friendly and professional. It's a business and customers are spending their money. A little respect goes a long way.juliette R.
More carts. not enough and nobody around to help you. Customer service needs to improveJonathan F.
Le client n'a pas laissé de commentaire.JOSEPH N.
Le client n'a pas laissé de commentaire.Scott D.
Le client n'a pas laissé de commentaire.bedelet P.
Le client n'a pas laissé de commentaire.elijah P.
Le client n'a pas laissé de commentaire.Samir R. | Online Move In
All staff at the Longs Ave., Hillside, NJ location were helpful and knowledgeable each time I visited and had questions.I had a Great storage experience with U-Haul!TOXI R. | Expérience générale
Gracias por la invitaciónWaddys N. | Online Move In
The Best U-haul Facility In The Tri-state AreaPatricia S. | Online Move In
Le client n'a pas laissé de commentaire.Sylvia W. | Online Move In
My booking was at plaintfield and called confirm that I can checking one day later. When I went for storage, they there is no availability and no communication at all. Very poor communication and service. It's worst experience in my life. I never recommend uhaul at all.Paul M. | Online Move In
Le client n'a pas laissé de commentaire.Lenwood K.
My gas level was recorded incorrectly which resulted in me being overchargedDelroy F.
My only suggestion is to accept trailer rentals when they arrive after 5pm, if possible. Otherwise everything went perfectly Thank you CharlesCharles D.
no commentChoisilus J.
Le client n'a pas laissé de commentaire.Kirti P.
Great!Sylvester M. | Online Move In
Manager from hillside location was rude, my uhaul box came late and was held for 1 week at the Oxnard location without my notification. Just an over all bad experience and wouldn't use this company to transport long distance moving again.Charles M.
Assisted by Brian who did an excellent job helping and getting through the process as well as connecting up the trailer.Dennis I.
Brian and Jabru were very helpful. Got us all set up and explained everything to me.Louis N. | Online Move In
Only one elevator was workingCarlos E. | Online Move In
Le client n'a pas laissé de commentaire.Dwayne G. | Expérience générale
Personnel was very helpful and kind, with patience.Marsha R.
Le client n'a pas laissé de commentaire.Bryan D.
Le client n'a pas laissé de commentaire.Nancy C.
Le client n'a pas laissé de commentaire.shana M.
Le client n'a pas laissé de commentaire.RosmenaB D.
Le client n'a pas laissé de commentaire.Lawrence R.
The Staff was very friendly and helpfulAngel R.
Le client n'a pas laissé de commentaire.michel R.
You can make sure there is enough workers to assist.Samantha D.
The gas gage was not accurate. It read full so I I fill up at the gas station paying $27 but only drove 5 miles. I requested a credit on the rental since it was obvious that I did not use that much gas. The attendants on site could could authorized this courtesy understandingly so. I requested to speak to the manager. Was provided her numbers but she did not offer the courtesy either stating that there is no such thing as a low full or high full and customers are not reimbursed for gas.Beverly H.
Le client n'a pas laissé de commentaire.Stephanie T.
Le client n'a pas laissé de commentaire.Nicolas P.
Great 👍 servicecarlos R.
Le client n'a pas laissé de commentaire.Joaquim F.
Overall my Ubox experience from NJ to NC was excellent. The Ubox delivery and pickups were smooth and punctual. The driver/fork lift operators are first class. Especially the female operators. The 6 boxes seem to have brought all of our things from NJ safely ( still unboxing). Only negative is the communication between UHAUL and Moving Help. That was not a positive experience and required me to be on the phone to manage the scheduling of the movers. One on the NJ side (ABM Relocators) was a complete no show with no response from them. I had to pay more to have new movers show up. UHAUL should investigate and fix this operational process or stop offering the moving help service. I paid UHAUL for the service then I was told that I had to deal with Moving Help who are NOT professional.Mark M.
Can't think of anything at this timeServino S.
Le client n'a pas laissé de commentaire.SERGIO R.
Le client n'a pas laissé de commentaire.Juan C.
Here's the thing. This was the THIRD place I had to go to after I made a reservation somewhere else and they couldn't help me. The two guys working at this location on Hill Avenue were great. And the guy at 908-248-8548 who helped me rebook after the first two places was also great. They deserve raises. Everything else about this experience with UHaul was fucking awful and I'll never rent from the company again. I'm also telling everyone I know how awful it was and they shouldn't either.Jeffrey H.
Le client n'a pas laissé de commentaire.FERANMI O. | Expérience générale
Le client n'a pas laissé de commentaire.Gilberto R. | Expérience générale
Best customer service , Daniel was so helpful all the time.BRUKTAYET S. | Expérience générale
Le client n'a pas laissé de commentaire.Lee T. | Online Move In
Le client n'a pas laissé de commentaire.In Da Clutch logistics LLC D. | Online Move In
Le client n'a pas laissé de commentaire.Carla B. | Online Move In
Storage Highly recommended.Stevenson V. | Expérience générale
I can not thank Danielle enough for all her hard work. She was extremely courteous, understanding, friendly, professional and accommodating. This is my second encounter at this facility. I had my belongings shipped to this facility from California via the U-Box services and I couldn't be more happy with management and the staff. By far the best customer service I have experienced in any storage facility. I've had storage units with other companies but nothing tops what I've experienced at Uhaul as a whole. Thank you Danielle!Chetney S. | Premières impressions
Le client n'a pas laissé de commentaire.Debra m. | Premières impressions
The man that helped me was shavar smart I believe that was his name. He was very helpful and took his time to show us how to get to our unit on a map. He was fast and efficient with resolving any questions I had.Kamillah F. | Premières impressions
Le client n'a pas laissé de commentaire.khadijah s. | Expérience générale
Le client n'a pas laissé de commentaire.Catherine T. | Expérience générale
I think move in procedures need to be explained to customers in a better manner. I wasn't informed that we could drive into the bottom of the storage facility to unload our belongings if we had smaller vehicles. I also wasn't told until the day I moved in they if I had a large Uhaul truck that i couldn't unload in the loading area. I was forced to unload my things then put them back in the truck. An employee said the storage unit isn't supposed to be open yet and they could get shut down by the state if we unloaded in the front. That was incredibly frustrating and wasted our time. We had to then move the truck to a basement entrance and unload in the basement and walk far to an elevator in the dark, unlit basement. It was probably the most frustrating move in that I've had to deal with at any storage facility.LaTisha P. | Expérience générale
Le client n'a pas laissé de commentaire.KAMALA C. | Premières impressions
Le client n'a pas laissé de commentaire.DARREL H. | Premières impressions
Very pleaseRICARDO M. | Premières impressions
Due to the policy overall for U-Haul right now, the accessing hours suck making it inconvenient for me to move in properly. Other than that it was a great move and the facility and employees there are nice Joshua T. | Premières impressions
Le client n'a pas laissé de commentaire.CARL L W. | Premières impressions
They charge me a month that I was told that I was advise won't be a charge, after I moved out I continue to get letters that I had a bill and a rep called me saying I had a balance due and I w was s late, I didn't have a unit any more. But whoever Rob me will have to answer to GodKimberly J. | Expérience générale
There was never anyone in the office during business hours to answer questions or when help was needed. Also the bathroom on the storage section could have used some cleaning.tressy s. | Expérience générale
Le client n'a pas laissé de commentaire.Khristina R. | Expérience générale
Le client n'a pas laissé de commentaire.Hilda A. | Premières impressions
A lot of miscommunication as to whether the facility was open for storage which cause me 2 hundred extra dollars for my moving fee with the moving companyQuianah S. | Premières impressions
David was all the time ready to help me with anything I needed since I am moving to new house, he did the same when I moved from my old house to the Uhaul warehouse to stored my thinks because I sold my house. This is the kind of service we need in cases that me. I will say that David is a credit to your business. Also I want to say that Omar the office manager was very profesional and help me to do my moves very easy. I used this office three times so my comments reflect the service is very consistent , helpful and profesional. I will use anytime I will need it and recommend to my friends.rosa h. | Expérience générale
It was definitely a pleasure doing business with U-Haul I would recommend your company in a heartbeat. MerciDAVE C. | Expérience générale
Le client n'a pas laissé de commentaire.Emily S. | Expérience générale
Le client n'a pas laissé de commentaire.carohlyn m. | Premières impressions
Great service !cristopher a. | Expérience générale
The associate Danielle was extremely helpful and friendly she made a sad experience of putting things in storage bright for me. She was timely thoughtful and walked me through the steps of the lock and access card process. The company should be happy to have employees like her helping as her attitude and job commitment validated my mindset that uhaul was the right choiceSarah B. | Premières impressions
Le client n'a pas laissé de commentaire.melissa c. | Expérience générale
Le client n'a pas laissé de commentaire.James W. | Expérience générale
The storage facility was clean, well lit and easy to get in and out of. I had a bit of a problem trying to get in touch with someone after my daughter moved her things out but I did receive a call back from a manager after speaking with a receptionist.Lori M. | Expérience générale
Good servicemartin F. | Expérience générale
Le client n'a pas laissé de commentaire.Samantha B. | Expérience générale
There should be enough communication and better customer service.SETH A. | Expérience générale
Le client n'a pas laissé de commentaire.Lori M. | Premières impressions
Le client n'a pas laissé de commentaire.TIMOTHY H. | Premières impressions
Le client n'a pas laissé de commentaire.candice c. | Premières impressions
I would've granted 5 stars... Phone answering needs to improve major...David G. | Premières impressions
Le client n'a pas laissé de commentaire.DAVE C. | Premières impressions
Daneisha Brown was very nice with excellent customer service skills. She was very helpful with great knowledge of the business. Her tour of the facility was wonderful. She took her time to explain everything we needed to know and made sure we comprehend the entire access process. I would highly recommend uhaul storage.tressy s. | Premières impressions
The time is not good , not enough time staying open . You guys closed at 5pm . Really not good abs you can't check in with the office open .. not good.HENRRY Y. | Premières impressions
Le client n'a pas laissé de commentaire.Theresa L. | Premières impressions
Le client n'a pas laissé de commentaire.HERMAN J. | Premières impressions
Le client n'a pas laissé de commentaire.Chenon S. | Expérience générale
Accessing the facilities is difficult, I once went on a Sunday and the employees keys did not work. I could not access my unit. There is a lot of humidity and lot of dust.Neftali R. | Expérience générale
Le client n'a pas laissé de commentaire.BARBARA H. | Premières impressions
The girls that helped were great i busy work someone would have mentioned I can only access my unit until 7:00 pm. And not 10:00 pmTianna C. | Premières impressions
The employee was very helpful and very politeMichael L. | Premières impressions
We rented a storage unit at the Hillside NJ facility which was listed as having office hours Sunday 9-5. Further, I called UHaul the week prior to confirm I would be able to move in on Sunday and that there would be someone there to receive me and help me access my unit. Upon arriving the building was completely closed / abandoned. There were no visible signs that it was open / closed / a valid UHaul facility. We walked around the building for an hour and knocked on doors and it was completely vacant. Having no other choice, given we had a full UHaul truck of our belongings, we called the nearest UHaul storage location in Elizabethtown. Had it not been for the manager of that facility, Omar, who drove over and let us in, helped us move and waited for us to finish and lock up, we would have gone to a different moving and storage company. Omar was incredibly helpful and patient and we can't thank him enough. That being said the fact that I was able to reserve a unit for a scheduled move in date at a facility that is abandoned / not occupied on a regular basis is inexcusable. We had paid a lot of money to reserve the storage unit and the truck we filled with our belongings, all of which would have been wasted if not for the kind help of Omar.Alexandra W. | Premières impressions
Le client n'a pas laissé de commentaire.Dennis P. | Premières impressions
Danielle was absolutely fantastic! She was informative, helpful, patient and all around made a "not fun" task and end to a long day better. She should be commended and rewarded for her attention to detail, flexibility and hard work to manage such a large operation with many moving parts. I hope her managers realize what a great employee they have and she is compensated accordingly. You don't want to lose her. I checked I am not happy with the hours of the location (8am-4pm) currently, but I assume once the facility opens fully the hours would be extended later. Thank you, Beth Stolting email@example.com s. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
Nous offrons la plus grande sélection de l'industrie!