Customer Reviews for U-Haul Moving & Storage of Hillwood Plaza

Évaluation :

5

The truck was ready when I arrived. It was super clean.

Évaluation :

5

I appreciate everything that you did for me thank you so much and have a good and happy New Year

Évaluation :

5

Very helpful at every step and friendly.

Évaluation :

5

zach is always friendly and knowledgeable, thank you

Évaluation :

5

Ravi Mohan takes a personal interest in my bi-monthly (all of 2024) and currently weekly corporate rentals. The rest of the crew are very attentive too.

Évaluation :

5

Indian dude who is always working there is awesome!

Évaluation :

5

Can't think of anything

Évaluation :

5

The two fellas who took care of me were efficient, helpful, and courteous. Well done!

Évaluation :

5

Go there every time I need something. Great people.

Évaluation :

5

The agent was very helpful and knowledgeable.

Évaluation :

5

My friend Mohon always delivers great service above expectations. I would highly recommend this location for great service at competitive prices.

Évaluation :

5

Need more staff. This is a very busy & popular location near Cosco's. However, the 2 that were there were very friendly & helpful.

Évaluation :

5

Excellent service!

Évaluation :

5

Service was very good. The folks at the counter were very helpful. I initially made my reservation for a 10 ft truck. Later, I spoke with someone on the phone that said all trucks have ramps (including the 10 ft truck), but this is incorrect according to movers & the people I spoke with in-person. I needed at least a 15 ft truck if I wanted the ramp. Fortunately I had changed my reservation from a 10 ft truck to a 15 ft truck. All was well after that!

Évaluation :

5

Friendly service!

Évaluation :

3

Bien

Évaluation :

1

I am very upset about my experience at this location and I will be contacting uhaul customer service about my experience.

Évaluation :

1

Online checkin said alternate contact was optional. In direct contrast to that , this location would not rent trailer if I did not provide personal information about an individual that had no part of the rental transaction. Reason was given that "If something happened to you, we have to have information to contact someone and tell them." Bogus. If had an accident in my personal vehicle, I promise the local U-Haul employee that cannot remember to put blankets in my trailer will not be the person to contact my mext of kin. Give me a break. Associate forgot to load rented blankets in trailer. I had to return to the location to collect the blankets that were a part of the rental. Upon return, associate at the location checked the function of the trailer lights. Really? on return? I have never, ever experienced that at any location. When Ininquired as to why, he said he had to know they were still working so that they could charge me if they were not. ??? He wasn't looking for damage!! He was implying that if a bulb burned out, Inwould get charged. Something is wrong with the way this location is being managed. As close as it is to our home, I will go out of my way to not rent from this location again.

Évaluation :

5

Great job by them! They were on time and worked real hard to get the job done. We even finished sooner than I thought was possible. I would use them again and again.

Évaluation :

1

Charged for things I didn’t agree to. 0/10 rating.

Évaluation :

5

Just keep up the great service !!!

Évaluation :

5

Great experience!

Évaluation :

5

The gentlemen at this location aware truly great at customer service. They take extra care to make sure you have everything needed to use their trucks for your moving experiences. They get you in and out easily and quickly. The trucks are well cleaned and had no issues with it. My family uses this location for the professional and courtesy they offer every time we go there.

Évaluation :

5

Moon and other staff were prompt and courteous, a real pleasure to work with.

Évaluation :

5

Great management

Évaluation :

5

Everyone very hlelpful!

Évaluation :

1

Facility added a gas charge after I filled the gas tank. No response to email I sent.

Évaluation :

5

Quick processing, nice and clean truck, and not too busy. Je la recommande fortement.

Évaluation :

5

This is my second time renting a truck from this location. The staff was very friendly and accommodating both times. I'm a fan of these people. They make the entire experience pleasant.

Évaluation :

5

Staff was great

Évaluation :

5

Sorry, but everything was great.

Évaluation :

5

This U-Haul location is friendly and helpful. I'd like to especially give kudos to Arthur, who regularly greets me with a smile and goes the extra mile to get me the equipment I prefer.

Évaluation :

1

The general manager has decided to impart their own insurance policy and is charging customers against company policy.

Évaluation :

1

I reserved a U-Haul for 8am on sat morning two days prior. I get to the location sat morning and they're not open. I sat on the phone waiting for assistance for 30min till I finally got a hold of someone who transferred my U-Haul reservation to a different location. I get to the new location and leave with the truck by 9. I was still charged the full amount and the woman that transferred me to the second location said she was taking $50 off my total (which i did not ask for) and that didn't happen.

Évaluation :

1

I returned the rental within an hour and a half or renting. When I returned an apparent staff person who was not behind the counter told me to leave the keys in the van. The next day I get a call asking when I was going to return the van. I'm instantly scared that the person who asked me to leave the keys in the van had stolen it. It was figured out that the van had not been properly accounted for which led to me stressful experience. This was a poor experience.

Évaluation :

5

Rien

Évaluation :

5

Very fast / efficient drop off experience. Similar to dropping off a car at the airport. Well done!

Évaluation :

5

Ashley was a pleasure to deal with!!

Évaluation :

5

The process was simple and quick. The customer service was excellent. All the stars. Great group!

Évaluation :

5

Maybe check the brakes. They were a little wobbly.

Évaluation :

5

Everything went smooth from the hitch installation to actually picking up the cargo trailer. Had a few dilemmas with my move and uhaul worked with me on rescheduling with no problem. Merci.

Évaluation :

5

The cargo van was very clean. I was in from out of town and relied on my GPS to assist in relocating my sister. My phone died and after buying a new car charger and cord I realized the cigarette lighter did not work. This was very inconvenient and the only problem I had with the rental.

Évaluation :

5

The entire staff was awesome! I like the area inside the storage facility allocated for donated items. I am glad I was able to provide an item for an elderly person!

Évaluation :

5

Great customer service as always

Évaluation :

2

Difficult front desk, poor communication skills.

Évaluation :

3

The storage facility was fine. The only issue I had, which is pretty major, is that there is so little parking anywhere at the facility that it becomes a major inconvenience to load and unload items. I've never seen a U-Haul lot that is so full with rental vehicles that some of those vehicles are also parked in customer spots. I'd recommend this facility to another person with that major caveat.

Évaluation :

4

After the fact that there is no elevator, My only complaint is the exterior trashiness of parking lot and grounds. (The interior is very clean and free of trash)

Évaluation :

5

The man that helped me, I believe his name is Mohan, was very helpful and friendly. He did a great job.

Évaluation :

5

100 % excellent service at Uhaul on Annex Ave. Thank you!

Évaluation :

4

Only prob for us is no elevator

Évaluation :

4

We've used this facility 3yrs in a row. Reserving was easy but moving in online is convenient but challenging. The agent was helpful.

Évaluation :

5

Really excellent!!!!☆☆☆☆☆ Moheem and Zack are awesome! So very helpful.

Évaluation :

5

I can't recommend this Uhaul location enough. I've moved with them, stored with them and rented trucks by the day and they are so helpful, courteous and effecient. Its always a breeze, I'm in and out and the facility and equipment is clean and in good shape. Ashley and team do an amazing job. Merci.

Évaluation :

5

Zackary B did a phenomenal job getting me set up; Give the man a raise.

Évaluation :

5

Service was excellent!

Évaluation :

5

U Haul overall has one of the best customer services unit

Évaluation :

5

Although not here fault the computer system needs to be revamped. Took way longer then expected and ate into some of my day because of computer issues. But once I knew that the unit was too small for my stuff they quickly made another bigger unit available just around from the original smaller unit. So great job there. Overall great service.

Évaluation :

1

Poor !!! Extremely bad !!! Would not recommend ..ever

Évaluation :

3

No lighting and water leak we reported but never fixed! The furniture was ruined never stopped.

Évaluation :

5

Overall experience was excellent!

Évaluation :

5

The staff was exceptionally nice, and the facility was easily accessible

Évaluation :

5

I had to take a storage during a break up. U-haul was accomodating and very quick . Staff was very courteous.

Évaluation :

2

Previous management started charging me for late fees when he had my credit card for automatic payment and was not easy to get through his head that that Uhaul was the problem. Then, I think it is client manipulation to keep raising the fees significantly every 6 months. I would strongly caution anyone I knew that this is the way it works.

Évaluation :

5

Have rented storage units and trucks for the last 4 years. Always had great experiences. The staff always goes the extra mile to make sure they give excellent customer service. They are a pleasure to work with.

Évaluation :

2

When I was done using the unit the man was very rude to me. I don't know his name, but he was foreign.

Évaluation :

5

Ashley is the best manager that has ever been here! If I could give her 1000 stars- I would♥️

Évaluation :

2

I was supposed to get one month free with my truck rental. I used the storage room for two weeks and then cancelled. I was then charged a second month and they only refunded one month. So I paid for my "one month free" storage. Scammy

Évaluation :

4

A very busy facility. A few times there was no space for my vehicle due to the amount of on site rental equipment. Other than those 3 or 4 times over almost two months our experience met our expectations and the managers were both very hard working and willing to be available.

Évaluation :

3

I doubt I'd ever use this particular U-haul (Annex Ave Nashville) again. My reason is the ramp that goes up to the 3rd floor is dangerously steep. Getting a cart (even empty) up there is hard enough but coming down is difficult and scary. I had to hire someone to help me when I could have done it myself. I'm surprised there is no warning/ caution sign. If I had tried to come down with a full (or even half full) cart, I have no doubt that I would've been run over and seriously hurt. I see it as a lawsuit waiting to happen.

Évaluation :

5

Very courteous and friendly ! I would always recommend U-Haul.

Évaluation :

4

The customer service agent was helpful with the securing the storage rental.

Évaluation :

5

Mohan was a delight. I called on my way from San Diego asking if it was ok to change locations for a drop off. He was so nice over the phone and helped me immensely once I arrived at the store. I had been driving for 3 days and for him to be so nice really helped me and I could not recommend this place more. Thank you ever so much!

Évaluation :

5

The employees were so helpful and friendly!

Évaluation :

3

Didn't know the security code had to be entered on side of the bldg FIRST. That needs to be listed clearly in the process/directions. Sent significant other to drop off some things to storage & the door code "wouldn't work". Keep in mind this is the first time either of us has tried to access the unit. He went inside and spoke to RAVI to get assistance with the security code not working to open the outer door: Ravi, he is the WORST PERSON EVER. Instead of listening to my boyfriend's situation and understanding that he needed to "check-in" to the storage via the keypad on the outside wall, I ended up having to drive down to the facility, a 20 min drive that I didn't have time to make, to "Add" my boyfriend as a contact, authorized user or some crap. While I was there OBVIOUSLY upset, a younger guy listens to the situation and was like "did you check in?" In 30 seconds the younger guy listened and understood what that jerk Ravi couldn't comprehend and took us through horribly unnecessary stress.

Évaluation :

5

Leroy is the king of customer service. Always helpful, with a smile

Évaluation :

5

We have used this location for both storage and truck rental. The staff is always very friendly and helpful. Have always had great interactions with the staff. Would definitely use this location again. Pleasant experience.

Évaluation :

1

2 hours at this location after being gave 3 different instructions and numerous calls to u-haul only to be sent to another location. 1) order over phone told main floor. 2) got there to be told nothing available on main floor. 3) watched young teen sit on phone while manager did everything including make me wait after having my info as he waited on other customers. 4) finally sent teen to look at possible units who got lost. 5) manager finally tells me to call u-haul and ask for help. 6) u-haul tells me to reserve online. 7) ordered online and was gave a 2nd floor unit. 8) told them that would not work washer, dryer, deep freeze etc. Large heavy items can't go up and down stairs. 9) manager advises found 1st floor unit wants u-haul to change one assigned to said unit. 10) they advise the manager would have to. 11) manager has to call u-haul because it wouldn't let him. 12) unit already reserved but not showing as such in system. 13) back to square 1. 14) lady on phone finds 2 smaller units at another u-haul location 30 minutes across town (note: now in rush hour traffic and an hour away from my home. 15) go anyway to find a lobby full of people waiting to be serviced. Mind you this is after loading and pulling 2 u-haul trailers from Lebanon MO. I could go on and on about the horrible service and the left hand not knowing what the right hand was doing.

Évaluation :

5

Good price. Easy access. Very convenient to have the storage unit the same place where we rent our moving truck!

Évaluation :

3

Late fee was unreasonable and excessive compared to other companies. Often times the lot was so full I couldn't find a place to park. Ramp was pretty steep. Ok overall.

Évaluation :

5

Great Service and Very Friendly.

Évaluation :

5

Thanks again for the space that you’ve provided.

Évaluation :

5

Price best in area.

Évaluation :

5

Every staff member we met was helpful and excellent to deal with. This is a 5 star Uhaul centre. Great people

Évaluation :

4

Overall experience w Uhaul as a company was terrible; experience w the helpful staff at this Hillside Plaza was just the opposite. Knowledgeable, professional and helpful, thank you!

Évaluation :

4

Only problem we had was space was too tight in hallway to fit our sofa so we had to take it to another location

Évaluation :

5

Just want to thank Leroy!! He went above and beyond!! Pa family needed some help in Nashville!!

Évaluation :

5

Leroy is both competent and courteous. He is an excellent manager of his staff and facility.

Évaluation :

5

S.O.

Évaluation :

5

Management and staff was wonderful! I highly recommend U-Haul and this faculty.

Évaluation :

5

Thnks

Évaluation :

5

I moved a lot of my things in after the Nashville tornado. Then the pandemic hit and a lot of other life events, and my belongings have been safe and clean for over a year in this storage unit. It was one less thing to worry about knowing that my things were being well taken care of until I was ready to retrieve them. Thank you for one less thing to worry about in a very crazy year!

Évaluation :

5

Great.

Évaluation :

5

Thank you for all you did to make my move to Nashville smooth!!!

Évaluation :

4

The staff that I interacted with demonstrated good customer service. It was my second time using Uhaul for storage. Thank you for helping to decrease my stress level in my moving process!

Évaluation :

1

This facility is a cheap metal building set up like a maze. It's impossible to find a unit and once we finally did, we couldn't believe how cheaply made it was. I wouldn't entrust my belongings to such a shoddy building. We didn't move in, cancelled our reservation and went elsewhere into an actual solid, brick and mortar building.

Évaluation :

1

There was a flood approximately 10 days before I picked up my belongings. I had soaked boxes, rugs, and furniture. No one notified me. They were aware because there were dozens of moving blankets in the corridors and entrance to soak up the water. I worry about units next to mine that we're hit even worse with the flood waters. I now have a uhaul truck stinkinking of mildew and soaked belongings that I am getting to dryer environs where I will have the opportunity to assess the damage. Please let other unit renters know before they suffer 100percent loss!! I was given the insurance number to call and will do so after truck is unloaded and soaked items unpacked so I can assess the condition of belongings. In the mean time the rugs are hanging on makeshift clothes lines in the truck so a little air can circulate. Helen K Campbell. 970-531-2038

Évaluation :

5

It has been an awesome experience so far. I did everything online but an employee there explained everything and walked me to my unit. And showed me where everything was.... how to sign in where the carts were etc she was awesome! Facility was VERY clean and the bathrooms were even clean and fancy! Glad I found this place!

Évaluation :

5

Leroy and Verse were pleasant, professional and helpful

Évaluation :

5

Mr. Harris is the best!

Évaluation :

4

Perfect experience having storage here. The only problem I ever ran into was that they waxed the floors one day and didn't give notice, so I drove 30 minutes to my unit and wasn't able to access it.

Évaluation :

5

Britney goes above and beyond.

Évaluation :

5

All good

Évaluation :

3

Doorway is low and very sharp, I cut my head with a two inch gash.

Évaluation :

5

Great customer service.....very kind staff! No issues whatsoever!

Évaluation :

5

Leroy and his staff were extremely accommodating and helpful throughout the time we used theis U-Haul location. I would recommend this location to anyone who needs great access and friendly customer service.

Évaluation :

5

Thank you and keep up the good work.

Évaluation :

1

The experience I had at this location will cause me to NEVER do business with Uhaul again! The staff was rude, disrespectful, and unprofessional. I did not get the storage unit I reserved nor was I able to drop off the 26ft truck I rented as well. This has been the worse experience I have ever been through with a company I have been doing business with for many years. I will be contacting the corporate office in regards to this matter.

Évaluation :