Their systems went down, right as we pulled up, but staff and the manager worked efficiently and quickly to solve the issues even with the shop filling with customers. Unfortunately, we did not get the truck we originally requested due to something on their end, which is kind of annoying. But we got a truck that was available at their location, and it was easy from there. Even with staff and manager being quick and attentive, i still would not recommend U-Haul, due to lack of trucks and it seems like U-Haul as a whole needs a big upgrade with technology and overall how they show themselves. Trashy and Disappointing.
Neimaliz E.Customer Reviews for U-Haul Moving & Storage of Hillwood Plaza
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very efficient and checkin/out was very quick.
Steven S.Very helpful and nice.
Molly H.Rien
Kevin H.Customer service rep was not friendly, did not explain what he was doing or what was going on. Not someone I would want representing my business.
Denise T.New vehicle and the fuel gauge didn't work which caused me to overfill by $30. This was not disclosed to me. I will be disputing the credit card charge due to the location's unwillingness to correct the error.
Adam M.Great customer service on the drop off!
William B.Vehicle return lane should be on right side of building instead of front of building which currently blocks customer access to parking and to the sales area.
Gary S.Everyone was very kind, knowledgeable and easy to work with. Van was clean and easy to drive. 10/10
isis S.This is the one I use all the time.
David C.Have rented storage units and trucks for the last 4 years. Always had great experiences. The staff always goes the extra mile to make sure they give excellent customer service. They are a pleasure to work with.
N Jerre R. | Expérience généraleUpon rental, the clerk had her head leaning on her hand the whole time she waited on me, spoke very monatone and 'mundane'. She did not explain a number of items like I had to get the furniture blankets myself, that the big dents were noted, etc. I had to go back in twice because of those things. Less than stellar customer service. The clerk that waited on me upon return was great. The gentleman who went out with me to explain the x on the dents was also great.
Debra B.Excellent service , and the process to check in with the app it's amazing!!
DANIEL H.Fast and friendly service. Simple return. Thanks!
Dale H.When I was done using the unit the man was very rude to me. I don't know his name, but he was foreign.
ARNETTA A. | Expérience généralefast, friendly service
dana D.Ashley is the best manager that has ever been here! If I could give her 1000 stars- I would♥️
Theresa L. | Premières impressionsEveryone there was friendly and professional. A great experience with amazing staff!
Tom S.You said I drove 93 miles, I only drove 15 at the most.... I will never use U haul again. You guys said you would call to straighten it out and never did...
Joel B.Everyone is very nice and accommodating at the Annex Avenue location - I have used them more than once for truck rentals and I always get my propane here before a camping trip. Fortement recommandé!
Miriam D.Customer service was excellent and the truck got the job done ;) Always appreciate the air conditioning in the cab and the easy return process.
Jennifer C.Waited a half hour to finally locate an employee as the store was open unlocked and empty void of any employees. Got the truck made it 4,2 miles down the road and the truck broke down and all it's antifreeze ran out of it onto the ground . Got run around from the store had to get roadside assistance to tow it away and get an expensive ride back to uhaul to pick up another truck . I was overcharged and want a discount.
Natalie S.Fast dropoff
William S.It was a super easy process! Customer service was great!
LEAH T.Great service, thank you.
Mike M.Some sort of confirmation print out or drop-off receipt would be nice. "You can just leave it there" is fine and all, but felt a little "too friction-less" to me. Even so the staff was nice!
Eric D.I was supposed to get one month free with my truck rental. I used the storage room for two weeks and then cancelled. I was then charged a second month and they only refunded one month. So I paid for my "one month free" storage. Scammy
brandon B. | Expérience généraleWe were greeted right away and there was nothing more to do. Great, quick experience
Miranda J.miss the long time manager that was there and the return process was not good. i live in the neighborhood so always rent here. maybe just a busy day.
Gwen B.The manager is wonderful very professional and a pleasure to work with
Rose F.The back roll up door seal may need some attention. TT 4663 K We had a good bit of rain and ended up with a soggy mattress, box springs and some wet boxes. Other than that everything operated well.
chad S.There only appeared to be one person working, and this was a very busy location. It was well set up for the drop offs, but was awkward to get into and out of, due to being a fairly small parking lot.
shannon S.I can't think of anything.
Michael P.The manager (Ashley) I believe, was extremely rude and un-personable. She made no attempts to display customer service skills or be friendly. It was almost like I inconvenienced her by coming in. Will not ever go back to the location.
Cameron C.Staff was nice. Made it easy.
KATHRYN J.A very busy facility. A few times there was no space for my vehicle due to the amount of on site rental equipment. Other than those 3 or 4 times over almost two months our experience met our expectations and the managers were both very hard working and willing to be available.
Jesse M. | Expérience généraleI have rented uhauls from here many times and am always pleased with how you treat your customers! The woman at the front desk transferred my reservation after I booked at the wrong location and was able to get me a van last minute, during what looked like a busy day. Merci.
Hannah G.I doubt I'd ever use this particular U-haul (Annex Ave Nashville) again. My reason is the ramp that goes up to the 3rd floor is dangerously steep. Getting a cart (even empty) up there is hard enough but coming down is difficult and scary. I had to hire someone to help me when I could have done it myself. I'm surprised there is no warning/ caution sign. If I had tried to come down with a full (or even half full) cart, I have no doubt that I would've been run over and seriously hurt. I see it as a lawsuit waiting to happen.
Emily M. | Expérience généraleThanks for answering the in-store phone rather than turfing the call to a national answering service.
Nathan B.The location is strategically located, but also jam packed with equipments. I could barely park my truck and trailer into their parking lot and there were 2 more customers behind me. Maybe help the guy to rearrange their parking situation?
Andrew L.I arrived in the equipment dropoff zone and the agent outside told me to go inside and work with the staff inside to close out my rental. I waited in line for 20 minutes just to be told that the agent outside would be the one to take care of me. I went back outside and the agent was just walking around. I finally followed him and asked if he would help me. He clearly saw me and told me to wait while he just walked around the parking lot. It took almost an hour to return my equipment and it didn't seem like anyone cared about serving me. Again, it was a very disappointing experience.
margaret M.Staff opened the door to let me check trailer in 30 minutes AFTER closing - greatly appreciated. Good thing they were still there as I could not get the online site to accept the security code it sent me. I will mention that when checking out the trailer, the system took my picture and front of licence fine but would not scan the back of my license (staff went ahead and did all with their phone which worked OK). Maybe there should be options to all functions that don't require scanning?
Henry H.Everything is great!
Rodger B.In general, I have found that Uhaul has terrible business practices and the customer service is hard to get. When you do get it they may be nice but there isn't actually any help. I would not recommend Uhaul to anyone. This location WAS helpful!
GRACE M.I know it was a Sunday in the summer that I was dropping the vehicle off but it took forever to get the trucking just into the parking lot the return line was so full. Once inside the employees were great and the rest went very well.
John K.The staff at your location were fantastic especially the kind gentleman with of Indian decent. He was professional, knowledgeable, and helpful. I regret not getting his name. Kindness matters.
Linda L.It was an excellent experience.
JOSEPH N.We had to move to 3 trailers to find one that had usuable tires and stuff not left on inside.
Karen A.The dropoff location was very crowded (Annex Ave in Nashville) and hard to get the truck into. No one there helped us to park.
Mark S.the person who checked me in didn't say 2 words to me.
brian B.Minor problem: Right rear blinker was not working and signals are important when driving a truck or van. On the other hand, it's hard to catch everything. Brought it to attention of staff upon return, and they appreciated the feedback.
William B.Staff mad they had to do their job. Was annoyed that I was even there. I've been a loyal customer for years and I don't know if I'll ever be back.
Ronnie M.Thanks
Ricky M.Way too many trucks, and trailers in the yard. Access was difficult for leaving my trailer.
Charles R.No parking, even though they said there was the day before. No locks are provided for the rear door. Poor lighting for a night return
Brandon Y.Solid customer service. Have used them twice now. 4 stars only because my rental van was below 3/4 of a tank, and they claimed it was full. Took a picture of the dashboard before and after, and they were very accommodating.
George E.The quote I received and what I had to actually pay were different
Chaka M.Very courteous and friendly ! I would always recommend U-Haul.
Ronae R. | Premières impressionsThe customer service agent was helpful with the securing the storage rental.
Kim B. | Premières impressionsMohan was a delight. I called on my way from San Diego asking if it was ok to change locations for a drop off. He was so nice over the phone and helped me immensely once I arrived at the store. I had been driving for 3 days and for him to be so nice really helped me and I could not recommend this place more. Thank you ever so much!
Amy A. | Premières impressionsThe employees were so helpful and friendly!
Laura S. | Expérience généraleDidn't know the security code had to be entered on side of the bldg FIRST. That needs to be listed clearly in the process/directions. Sent significant other to drop off some things to storage & the door code "wouldn't work". Keep in mind this is the first time either of us has tried to access the unit. He went inside and spoke to RAVI to get assistance with the security code not working to open the outer door: Ravi, he is the WORST PERSON EVER. Instead of listening to my boyfriend's situation and understanding that he needed to "check-in" to the storage via the keypad on the outside wall, I ended up having to drive down to the facility, a 20 min drive that I didn't have time to make, to "Add" my boyfriend as a contact, authorized user or some crap. While I was there OBVIOUSLY upset, a younger guy listens to the situation and was like "did you check in?" In 30 seconds the younger guy listened and understood what that jerk Ravi couldn't comprehend and took us through horribly unnecessary stress.
Amika P. | Online Move InLeroy is the king of customer service. Always helpful, with a smile
Paul J. | Expérience généraleWe have used this location for both storage and truck rental. The staff is always very friendly and helpful. Have always had great interactions with the staff. Would definitely use this location again. Pleasant experience.
patrick m. | Expérience générale2 hours at this location after being gave 3 different instructions and numerous calls to u-haul only to be sent to another location. 1) order over phone told main floor. 2) got there to be told nothing available on main floor. 3) watched young teen sit on phone while manager did everything including make me wait after having my info as he waited on other customers. 4) finally sent teen to look at possible units who got lost. 5) manager finally tells me to call u-haul and ask for help. 6) u-haul tells me to reserve online. 7) ordered online and was gave a 2nd floor unit. 8) told them that would not work washer, dryer, deep freeze etc. Large heavy items can't go up and down stairs. 9) manager advises found 1st floor unit wants u-haul to change one assigned to said unit. 10) they advise the manager would have to. 11) manager has to call u-haul because it wouldn't let him. 12) unit already reserved but not showing as such in system. 13) back to square 1. 14) lady on phone finds 2 smaller units at another u-haul location 30 minutes across town (note: now in rush hour traffic and an hour away from my home. 15) go anyway to find a lobby full of people waiting to be serviced. Mind you this is after loading and pulling 2 u-haul trailers from Lebanon MO. I could go on and on about the horrible service and the left hand not knowing what the right hand was doing.
Ruth P. | Online Move InGood price. Easy access. Very convenient to have the storage unit the same place where we rent our moving truck!
Kenneth R. | Online Move InLate fee was unreasonable and excessive compared to other companies. Often times the lot was so full I couldn't find a place to park. Ramp was pretty steep. Ok overall.
Kelly L. | Expérience généraleGreat Service and Very Friendly.
kristy g. | Expérience généraleThanks again for the space that you’ve provided.
kristy g. | Premières impressionsPrice best in area.
Ann H. | Premières impressionsEvery staff member we met was helpful and excellent to deal with. This is a 5 star Uhaul centre. Great people
Venci S. | Expérience généraleOverall experience w Uhaul as a company was terrible; experience w the helpful staff at this Hillside Plaza was just the opposite. Knowledgeable, professional and helpful, thank you!
Jessica M. | Expérience généraleOnly problem we had was space was too tight in hallway to fit our sofa so we had to take it to another location
Pat Z. | Expérience généraleJust want to thank Leroy!! He went above and beyond!! Pa family needed some help in Nashville!!
MARK Z. | Premières impressionsLeroy is both competent and courteous. He is an excellent manager of his staff and facility.
DEBORAH P. | Premières impressionsS.O.
Chelby N. | Online Move InManagement and staff was wonderful! I highly recommend U-Haul and this faculty.
Lisa B. | Premières impressionsThnks
DIANNDRA NICOLE D. | Expérience généraleI moved a lot of my things in after the Nashville tornado. Then the pandemic hit and a lot of other life events, and my belongings have been safe and clean for over a year in this storage unit. It was one less thing to worry about knowing that my things were being well taken care of until I was ready to retrieve them. Thank you for one less thing to worry about in a very crazy year!
Hollye W. | Expérience généraleGreat.
Wayne B. | Premières impressionsThank you for all you did to make my move to Nashville smooth!!!
Mary M. | Expérience généraleThe staff that I interacted with demonstrated good customer service. It was my second time using Uhaul for storage. Thank you for helping to decrease my stress level in my moving process!
Vonda G. | Expérience généraleThis facility is a cheap metal building set up like a maze. It's impossible to find a unit and once we finally did, we couldn't believe how cheaply made it was. I wouldn't entrust my belongings to such a shoddy building. We didn't move in, cancelled our reservation and went elsewhere into an actual solid, brick and mortar building.
Derek H. | Online Move InThere was a flood approximately 10 days before I picked up my belongings. I had soaked boxes, rugs, and furniture. No one notified me. They were aware because there were dozens of moving blankets in the corridors and entrance to soak up the water. I worry about units next to mine that we're hit even worse with the flood waters. I now have a uhaul truck stinkinking of mildew and soaked belongings that I am getting to dryer environs where I will have the opportunity to assess the damage. Please let other unit renters know before they suffer 100percent loss!! I was given the insurance number to call and will do so after truck is unloaded and soaked items unpacked so I can assess the condition of belongings. In the mean time the rugs are hanging on makeshift clothes lines in the truck so a little air can circulate. Helen K Campbell. 970-531-2038
Elena C. | Expérience généraleIt has been an awesome experience so far. I did everything online but an employee there explained everything and walked me to my unit. And showed me where everything was.... how to sign in where the carts were etc she was awesome! Facility was VERY clean and the bathrooms were even clean and fancy! Glad I found this place!
Pamela B. | Online Move InLeroy and Verse were pleasant, professional and helpful
LUCY M. | Expérience généraleMr. Harris is the best!
Ronald R. | Premières impressionsPerfect experience having storage here. The only problem I ever ran into was that they waxed the floors one day and didn't give notice, so I drove 30 minutes to my unit and wasn't able to access it.
Mitchell F. | Expérience généraleBritney goes above and beyond.
Elena C. | Premières impressionsAll good
Timothy G. | Premières impressionsDoorway is low and very sharp, I cut my head with a two inch gash.
Antonio R. | Expérience généraleGreat customer service.....very kind staff! No issues whatsoever!
kim w. | Expérience généraleLeroy and his staff were extremely accommodating and helpful throughout the time we used theis U-Haul location. I would recommend this location to anyone who needs great access and friendly customer service.
PAT R. | Expérience généraleThank you and keep up the good work.
NONA B. | Expérience généraleThe experience I had at this location will cause me to NEVER do business with Uhaul again! The staff was rude, disrespectful, and unprofessional. I did not get the storage unit I reserved nor was I able to drop off the 26ft truck I rented as well. This has been the worse experience I have ever been through with a company I have been doing business with for many years. I will be contacting the corporate office in regards to this matter.
ELISHA O. | Premières impressionsI was pleasantly surprised to see how clean the storage facility was, including the restrooms. The staff was friendly and very helpful. I had a horrible, train wreck of a move and needed a truck and storage unit at the last minute to get our final belongings out of the property and stored while we are able to move into our new home. So glad this facility was open until 7pm and able to take care of our needs at that stressful moment in time! Better yet, extending the truck rental period was as easy as going online and getting it done chatting with an agent.
Andres M. | Premières impressionsThe brother who was on shift when I checked in was on his game and very helpful. The Uhaul self checkin feature online completely screwed up my order and also assigned us to the wrong unit. The young man who was working at the time helped situate my family and I quickly and with positive energy. We are grateful for that and will likely be repeats customers all thanks to him.
Matthew M. | Premières impressionsThe actual storage unit was nice. Most of the staff were friendly but some were quite rude. The fees for the unit were absorbient and excessive. The unit should be advertised at the actual rate.
rikki h. | Expérience généraleI was told my unit was climate controlled and it was not I would not have gotten it if it was not. Also the entirety of my stay there were spiders and other bugs thats remained in the area. It was never maintained or checked even after I spoke with a staff member.
Latoria L. | Expérience généraleOnline app worked great and was very clear. In person check in was a little confusing. Facility (at least the unit that was available) was too difficult for us to access with heavy furniture. We appreciate the offer of a free month but ultimately had to cancel after checking in due to not meeting our needs.
MINDY D. | Expérience généraleI was given a free month rental and I found a better long term price across the street. However, this isn't the reason I didn't use your facility. I would have taken the free month if the place was setup for storage. I don't want to ask someone to move a truck every time I go there. Your facility is mostly used to receive rental returns and I didn't want to compete with that traffic while my things are in storage.
Patrick C. | Expérience généraleI want to thank Mr. Leroy for helping us feel secure. We had to left the state and he make us feel safe, knowing are items were protected.
Patricia L. | Expérience généraleExcellent customer service from pulling up all the way to gettingy storage unit rented.
Mary M. | Premières impressionsLeroy and his crew are likely the best group i've ever dealt with. Leroy Harris is a professional GM and one of my favorite people in West Nashville.
clay w. | Expérience généraleVery friendly and helpful staff-- ALL OF THEM!
Tawanda C. | Expérience généraleThe guy that helped me (Possibly Leroy) was there alone and had a lot of customers. He was back and forth and scrambling to help everyone. He maintained a good attitude and was extremely helpful. I was significantly impressed. He is the type of guy I would have tried to hire away from you if I needed someone. Do what you can to keep him.
Robert R. | Premières impressionsMy Experience with Hollywood Plaza was great. 👍🏽The only problem I had was when I dropped off my truck in Lynchburg Virginia my truck was on a quarter of a tank was supposed to bring it back on a half of a tank and they changed me $32 Dollars for the gas witch was wrong of them when gas is only $1,49 a gallon here in Lynchburg Virginia,so with that being said I was not pleased.
reggie b. | Expérience généraleTo be honest, the first round of help was rough, but I want to extend grace due to the awkwardness of Covid-19 and some other circumstances. The lady who finally helped us--and I don't know her name but it started with a J? --well she was GREAT. I want to make sure to pass on kudos where they're due. I"m sorry I don't know her name but I think she was the only woman on staff when we were there, Friday 5/15 at 5pm. I appreciate her help a LOT. It had been a very long, emotionally and physically exhausting day and I appreciated her kindness. Thanks
Margaret B. | Premières impressionsThe experience at this Uhual facility was wonderful the staff was always friendly and willing to help when ever they could.
valerie c. | Expérience généraleImpeccable facility with well-trained staff and helpful associates!
CHARLENE G. | Expérience généraleThe place was pretty busy when we checked in to get our key and see the storage unit. The owners went out of their way to make sure we were taken care of even though they were really busy. It was evident they care. The unit and the whole storage area was very clean plus they had plenty of different things to make use of when transferring items out of our truck to the unit.
Archie B. | Expérience généraleThis is the third year I'm using this facility, while my daughter is attending Vanderbilt University and I always received great and friendly service.
Nyima K. | Premières impressionsYou would not believe it, but neither would I - but we have had this storage for the last 10 years! Granted, we spent a lot in total for a relatively small space. But I will tell you about my experience here. 10 years ago I did research on self-storage facilities in Nashville. Even though this one is relatively far for us, I decided to go with it because of its ratings. Well, 10 years later, the place still have good ratings, and the storage fracility is as clean as the day we moved in! It is well managed, very convenient. I especiallty like the electronic access cards. We can go in and out with ease. All in all, I recommend this storage. If we weren't moving away, we would continue here!
ANTHONY L. | Expérience généraleWas VERY happy with me experience here.
Terri R. | Expérience généraleHad problems around customer service (from Leroy - did not follow up as promised) , autopay, and billing.
Eric C. | Expérience généraleLeRoy can always make your move and storage needs work
Kimberly R. | Expérience généraleGood experience overall with Uhaul. They were very friendly and helpful.
Syed R. | Expérience généraleGreat experience. Thanks to LeRoy and team! Our #1 choice for rental and storage.
Edward B. | Expérience généraleParking lot issues had the lot over crowded. Made manuvering tough and dangerous. Uhaul should have identified an off-site storage place for equipment not immediately in use.
Eric C. | Premières impressionsIncredibly friendly and competent staff that had me on my way in no time.
Brady W. | Expérience généraleGreat service!
Rita T. | Premières impressionsVery helpful, courteous staff.
Philip B. | Expérience généraleThe experience was great. Thank you for your service.
tyrone a. | Premières impressionsVery friendly , helpful staff.
Philip B. | Premières impressionsVery well run operation.
mark s. | Expérience généraleWould be nice if they responded to their own emails about a problem.
Randy F. | Expérience généraleAbsolutely five star! Unloaded truck and was given hydration! Something most of us forget in the confusion of moving! Much appreciated.
Patricia H. |