Le client n'a pas laissé de commentaire.Angela Athena M.
Customer Reviews for U-Haul Moving & Storage of Hoffman Estates
Pour nous contacter
Hoffman Estates, IL 60195
(Just past 'The Assembly Bar & Grill" down the street from Red Roof Inn)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This location is the gold standard. Always courteous ad professional, and the fleet well maintained.Siddesh B.
Le client n'a pas laissé de commentaire.jerome b. | Expérience générale
I get to this location with a trailer towing I had my car on the trailer and the person from uhaul I ask for he's help and he tell me we charge 50 dollars to helping you to unload it I was really disappointedDaniel O.
Le client n'a pas laissé de commentaire.Beatriz G.
Le client n'a pas laissé de commentaire.Syed R.
Le client n'a pas laissé de commentaire.Jeanne R. | Premières impressions
Very friendly and helpful staffGloria L. | Premières impressions
Great location, great service, equipment clean but it's getting old (truck)bELISARIO C.
Le client n'a pas laissé de commentaire.Dora F.
Le client n'a pas laissé de commentaire.Zenobia S.
Le client n'a pas laissé de commentaire.ROMAN D.
Le client n'a pas laissé de commentaire.Barry H.
As one who is very comouter savvy and designs/develops websites, interactive PDF forms, builds/uodates desktop and laptop computers, and more, all I can say is that the U-Haul phone app sucks and leaves much to be desired. Long story short without listing all the bugs in addition to the pathetic 0form layout and funtionality, I virtually spent over two hours , left and returned to try again in order to complete the process to return my vehicle during the late evening well after the store was closed. Needless to say this was inexcusable and a total waste of my time. Looks to be just another way to piss off a customer and make an easy 20 $at the customer's expense. Ironically, while I was there, another customer returned his vehicle, put his keys inside the drop box, and stated he preferred to deal with tbe 20 $processing fee the following morning rather than waste time attempting to compete the return on their mobile phone app. What can I say other than another pissed off customer. Whoever in corporate dreamed up this return policy since I last rented a U-Haul truck back in August 2020 ought to be choked! What took me no more than 5 minutes to return a U-Haul truck after hours back in August 2020 now took me over 2 hours contingent on a shitty phone app designed to easily garner an additional 20 bucks by penalizing the cuatomer unable to use it. What a f__king joke! Rest assured, I will post and alert others online and by word of mouth whenever regarding this subject matter.Martin P.
Le client n'a pas laissé de commentaire.Terence B.
The guys on duty today where extremely professional. Very polite best experience I ever had ðŸ'Anthony B.
Le client n'a pas laissé de commentaire.Iulian M.
The truck is super old and its not even moving when the gas was releasedVivek P.
reduce the wait time in pickup.Saravanan M.
All goodSaravanan M.
Le client n'a pas laissé de commentaire.Andrew M.
Le client n'a pas laissé de commentaire.Lukasz W.
Customer service was terrible, gentleman insisted that I finish my reservation online he did not want to help. On the way out I said thank you and he just walk pass me and did not say anythingOsama F.
There was nothing wrong with the location and the people were kind, but I don't feel as if U-Haul properly prepared us for the drive. we were not notified that when driving the transmission will automatically engine break which caused some stress. Our truck also had a lot of trouble maintain speeds and starting. while driving we hit a patch of highway we're our truck would only go a max speed of 20mph and the automatic transition would not shift up gear. We were told by u-Haul representatives that our truck should have no problem hauling what we have however it clearly did. After this experience I would not recommend U-Haul for moving to anyone because it was really awful. We were not able to stick to our planned route due to truck failures, costing us money for hotel cancelations and emergency bookings because of truck failure. We ended up having to stop and have the truck looked at by two different mechanics from U-Haul that told us because there was no warning lights on our dash they really couldn't do much. Our Second mechanic was able to add oil to the engine, but that is the only service we received. we also had a problem with carrying out our reservation that made things very frustrating. I had booked my reservation about a month out from the time I needed it and had talk to you several representatives clarifying the availability to getting my truck. four days before I was supposed to pick up my truck a representative called me and told me that there were no trucks available in my area and the closest place I could go to pick one up would be in Minnesota opposed to the location I requested in Illinois. This was a large problem for me because it put a lot of stress on me as I did not have time to plan accordingly to not having a truck. I called u-Haul back and had to wait on the phone for a total of two hours and 30 minutes before finally speaking to another truck advisor who was able to tell me that there were in fact trucks in my area and then I was not gonna be without a truck. this made the initial call very frustrating because I should not have had to go through the stress of being told I was not having a truck for days before my move when they're clearly were trucks available. U-Haul made my move very stressful and frustrating when it shouldn't have been.Kevin K.
The general manager was super rude.Patrick M.
You can start by not misleading customers! I booked this reservation 6 weeks ago at a pickup location 5 miles from where I was staying. 3 days before my pickup date, I received a call indicating I had to pick my rental up at another location located 40 miles away??? I guess my time is not important as I had the please of driving 80 miles round trip and wasted 2 hours of my time.ANTHONY A.
Le client n'a pas laissé de commentaire.Rigoberto L.
Person at the desk clearly isn't interested in the job. The shop doesn't pick up the phone. Its a trickle down effect. If the staff doesn't care then the whole experience becomes frustrating.Richard D.
Le client n'a pas laissé de commentaire.Jon S.
Oksandra P. | Premières impressions
Le client n'a pas laissé de commentaire.Alao O.
Le client n'a pas laissé de commentaire.Prapas N. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT S.
1. I rented a cargo van. There was a very loud rattling on the passenger side that needs to be repaired. Otherwise, the vehicle was fine. 2. When I picked the van up I was told that the gas tank was 7/8th full and that I should return it that way to avoid charges. In reality, the gas gauge was at the 5/8ths mark which is 1/4 tank short. I did fill gas to the full mark before returning the van. The service rep who closed me out gave a 45 $credit which was very fair. I appreciated his willingness to do that.James Y.
Le client n'a pas laissé de commentaire.Scott C.
Le client n'a pas laissé de commentaire.Audrey B.
The van Pulled to the right while driving The dash and windshield dirty The transmission would stutter when up shifting Was not able to finish my projects due to van not being fitted with a trailer hitch The cargo wall needs to be moved 3 inches back drivers compartment cramped for anyone over 6ftSteven P.
Was told for keeping the truck extra hours I will only be charged an extra 50 $and ended up at the drop off location getting my card charged an extra 300 $George S.
Friendly staff. Truck was ready and waiting. Was in-n-out in a jiffy!Nihar K.
Le client n'a pas laissé de commentaire.Anthony S.
Joey was great!ROBERT B.
AC. Went out several times,Jack T.
Mileage is to expensive, could have offer me unlimited miles. Since I only had the pick up for 3 hours only!..RATES HAS GOTTEN RIDICULOUS!Rita B.
I wish I could more easily pay my own tolls.Rebecca B.
Le client n'a pas laissé de commentaire.Anthony P.
Le client n'a pas laissé de commentaire.marco H.
Good services all around!Rousseau L.
Everything was good however I usually rent from a location closer to my home but they didn't have a van available.Steven W.
Everything went very wellTerri W.
Can of truck smelled terribly of smoke - but I dealt with itJohn M.
Le client n'a pas laissé de commentaire.David C.
I did the return online because I got there after hours. It was easy and convenient.Daniel G.
Darren was fabulous, polite and easy to work with.Brian S.
Le client n'a pas laissé de commentaire.John S.
Excellent service à la clientèleThomas K.
Le client n'a pas laissé de commentaire.BRIAN F.
Le client n'a pas laissé de commentaire.Steven C.
The guy at the drop off location is a super friendly and professional person. Thumb up for himOLUWASEGUN L.
All solid!Vivek S.
Get more friendly manager and employees , they don't want to explain or help anything by saying I don't know , ( how rude is that of a manager),we specifically ask for a return truck procedure , policy and other tips ..manager domineer was like we bother him ,he charge us extra 176 $on the day of pick up 20 ft truck , because originally he put wrong pick up location ,even tho me and my husband repeated 3 times location and it's zip code .Overall very unfriendly stuff, will never use or recommend that locationSebastian C.
Darin was fantastic! Made the process quick and simpleKevin W. | Premières impressions
MY STUFF WAS NINE HOURS LATE. I legitimately never be using U-Haul again, this was the third time in a row I had a bad exerpeinceLindsey M.
The staff here are amazingShavon W. | Expérience générale
Le client n'a pas laissé de commentaire.Jose V.
Le client n'a pas laissé de commentaire.Christopher Q.
Get rid of scan and go. it took us 45 minutes to get our truck. It was stressful and very frustrating.Tom D.
Entire staff was courteous and customer centric.Lance S. | Expérience générale
Employee must hate his jobSam C.
Second time renting a truck and second time service was excellent. It was a pleasure dealing with everyone there.Ralf P.
Had issues online but rep at this location was awesome and very helpful.Danny B.
Le client n'a pas laissé de commentaire.Martin C.
Le client n'a pas laissé de commentaire.Glen K.
The process didn't seem well organized. When we returned with the truck, they couldn't detail our total fee and said they would email it. I never got it. When I got this survey, I clicked my receipt and saw a total over twice the truck rate. I would like to see a detailed invoice that shows all the charges. That seems like standard business practice.John J.
Le client n'a pas laissé de commentaire.Amanda P.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Adewale S. | Premières impressions
Le client n'a pas laissé de commentaire.Marek K.
Very helpful peopleArun B.
Le client n'a pas laissé de commentaire.Gregory L.
The staff were all completely friendlyJames L.
The drop off point was a 1,5 hour drive from my unloading point. Talked with another u-haul renter at the unloading point who said their drop off point was only 1/2 hour away. Contacted u-haul Monaca who said they could not change my drop off point. Said to contact u-haul. Did so. It took 45 minutes on hold to talk to customer service. Told them I wanted to change the drop off point. They said they were transferring me to the scheduling office, instead I was sent back to the main menu. Waited on hold for another 1/2 hour. Gave up and drive to the original drop off point 1,5 hours away during rush hour. This was a frustrating experience start to finish.Edwin T.
Le client n'a pas laissé de commentaire.Sandra T.
great serviceAdam I. | Premières impressions
Le client n'a pas laissé de commentaire.Adam R.
Le client n'a pas laissé de commentaire.Dennis C.
Le client n'a pas laissé de commentaire.Kaleigh M.
The guys were very helpful and friendlyTimothy B.
Le client n'a pas laissé de commentaire.robert F.
Le client n'a pas laissé de commentaire.Carl T.
App did not work well for returning the truck, had to go inside. Team member was a bit lethargicRobert S.
Le client n'a pas laissé de commentaire.Tomasz M.
guy behind the desk was alone but did his best to process order quickly and was very pleasantKurt S.
Le client n'a pas laissé de commentaire.JHUN M.
Le client n'a pas laissé de commentaire.Mitul P.
The way to get in the lot is a little bothersome but worth itAileen T.
The trailer was a old version and when putting car on the front end hit the angled crank assembly for unhooking the trailer and then when folding the fender to open door we couldn't open it because of a plate that doesn't fold but only 2 bolts to remove it then door opened !! Never had these problems ever before and i have rented several times in the past ??Paul S.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.Diane M. | Expérience générale
Le client n'a pas laissé de commentaire.SARAH G.
Le client n'a pas laissé de commentaire.Victor M.
Everyone was friendly and helpful. It wasn't crowded and I was able to done very quicklyDiane M.
Le client n'a pas laissé de commentaire.Parthkumar P.
Le client n'a pas laissé de commentaire.Lily R.
Le client n'a pas laissé de commentaire.CYNTHIA O.
Le client n'a pas laissé de commentaire.Gaurav S.
Get more help! It took more than 40 minutes to pickup the trailer. One guy did it all and he was excellent customer service. I was thankful he didn't walk out under those circumstances.Paul D.
Le client n'a pas laissé de commentaire.Carl R.
Le client n'a pas laissé de commentaire.Anthony C.
I rented a 26" truck for a move. The truck was a death trap! First off it was not cleaned inside. The steering wheel was sticky, the dashboard had a thick layer of dust and passenger door had a coffee stain that seemed to have been there for a year. When driving, the steering wheel seemed loose, the tuck kept on bouncing/shaking at speeds over 40 mph and at speeds of 60mph + it would make a screeching noise that seemed to have been coming from the transmission of the truck! The passage side mirror was so loose that while driving at night it felt as if someone had a strobe light behind me at all times. The headlights were so dim, that driving at night was a hazard. The wipers were horrible and the drivers seat did not adjust the back of the seat. Just front to back. I have to say that moving is stressful enough and operating equipment like this should not be the case. Why is a truck like this still in service??????Kamil S.
Everything was all ready to go -- it was probably the best pickup experience we've had.Ernest G.
No issues. Workers were prompt and informedGary D.
Apparently we all sign a waiver allowing Uhaul to cut our locks and enter the unit for necessary upkeep or maintenance requirements to and for the actual unit. They emailed me and never called or left an auto voicemail and I didn't get the email so thats that. Then I see they moved around my stuff damaging a few items. I figured not worth the hassle filing a claim. Lastly I forgot to close out my account and called in 1 week later when I saw I was charged for the next month. Apparently I can't get a refund if I close the account at the begining of the month because I should of closed out a day sooner before I got charged. Im livid.KENDRICK B. | Expérience générale
Le client n'a pas laissé de commentaire.Ian J. | Expérience générale
Le client n'a pas laissé de commentaire.jerome b. | Premières impressions
Location, price and ease of use everytimeJim R. | Premières impressions
Le client n'a pas laissé de commentaire.Marioara P. | Expérience générale
Le client n'a pas laissé de commentaire.Octavio G. | Expérience générale
Le client n'a pas laissé de commentaire.Gene H. | Premières impressions
Just wished it was climate control.WILMA L. | Expérience générale
Staff is very helpful. Store supply is great.Christine D. | Expérience générale
Alquile un camión por 3 horas y lo que maneje fueron 3 millas, cuando regrese el camión me cobraron el tanque del combustible full cuando me lo dieron mucho mas abajo de la mitad pague el doble del precio por error de ellos solo en combustible, hable con el que me lo entrego y me dijo que no podia hacer nada que tenia que hablar con un manager aun espero que me regresen mi dinero.Wender A. | Expérience générale
Le client n'a pas laissé de commentaire.George S. | Expérience générale
As always the gentleman, gave us very satisfying info about storage/truck rental over all was great experience thanks and keep up with good work.Kalbart Y. | Premières impressions
Le client n'a pas laissé de commentaire.Edna R. | Premières impressions
Le client n'a pas laissé de commentaire.Jose R. | Expérience générale
The staff at this location was very helpful- they moved our storage unit because it was inaccessible for our moving truck. My only recommendation is that you don't make any reservations online- even with giving them the confirmation number they were unable to find my reservation. Thankfully there were units available when I arrived and they were very helpful in getting me what I needed.Courtney B. | Premières impressions
easy and convient this is my 2nd unit and i did it all on the phone in 2 minbeverly w. | Premières impressions
Manager Tyler Dewis is really kind and helpful. He is patient enough to listen to our questions and answered very politely. One more front desk staff to talk about is Mr.Joe who is always willing to help even if you ask the same help multiple times. Joe showed the Storage, helped me to get rental truck and fix the appointments and many more. Within 60 days of storage and multiple truck rentals with Joe I found he is the "Employee of the Year". Thank you Joe and Tyler for all your help and happy to work with you for my future needs with UHaul.LAKSHMI R G. | Expérience générale
I'm very disapointed with this facility. When the sprinkler system was installed I was ripped off of so much. I was told by Tyler that he would be standing by and cameras would be on the mover. If this is true I want to see the video of them moving my things out. Because someone stoll a lot from me. the attatude was more like 'oh well" here's the number to file a claim. Like the insurance really was going to replace all my things. Please!NEREIDA C. | Expérience générale
The staff was great although they keep messing up: key card wouldn't work, system was down. I had a great attitude and staff kept me calm with their hospitality.Derika S. | Premières impressions
Tyler was very helpfulShavon W. | Premières impressions
the Key Card was a little cumbersome to deal with to open and close the gate. a drive-up, keypad would be easier. But overall, very satisfied.Allan A. | Expérience générale
Le client n'a pas laissé de commentaire.Karen B. | Expérience générale
One comment only for the floor. My recent visit to get some stuffs the floor close by the door was wet of melted snow. Which is why the boxes were wet. Hope this kind of issue be corrected. Thankshugo b. | Expérience générale
Le client n'a pas laissé de commentaire.Karen B. | Premières impressions
Very helpful with assisting me with my moving needs. Helped me load my vehicle with all of the boxes I purchased.DAVID G. | Premières impressions
Tyler and his team was always helpful.Danny H. | Expérience générale
Good community resourceGeorge R. | Premières impressions
Le client n'a pas laissé de commentaire.Paige M. | Expérience générale
Le client n'a pas laissé de commentaire.Ashley W. | Premières impressions
A good one stop shop for all moving need. There is supply here in store that can be purchased. Truck rental for pick up, and storage facility, except no climate control for the unit.Christine D. | Premières impressions
The service and the staff is great here. Communication is great. Office hours seven days a week, and convenient access hours. Truck/van rental is a breeze. Just a well-run facility.Eric W. | Expérience générale
Left messages back during the sprinkler install about moving to larger unite and about when i would have needed to move stuff out of the way and never got a call back also during repainting of the door had left a message about the door hinges on how hard door opened and after paint san d blasting the whole inside was covered in red and then came to access my locker the lock wouldn't work you had replaced it with a lesser heavy duty lock because once i got the keys from the person at the desk that had no idea why but they were hanging somewhere in back garage once i opened everything inside had been moved and stacked to install the sprinkler head better communication would have been nice ended up moving to larger unite for the same money your larger unite was much higher sorry but thanksPAUL S. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL C. | Expérience générale
Staff was rude and had attitude.Aaron M. | Expérience générale
Helpful staff, not friendly. Not a remarkable customer experience. Convenient and forgettable. Just average is about right.danny c. | Expérience générale
Le client n'a pas laissé de commentaire.Brenda O. | Expérience générale
Le client n'a pas laissé de commentaire.KRISTIN O. | Expérience générale
Everything was great! One stop shop!Nichole S. | Premières impressions
Le client n'a pas laissé de commentaire.Ann C. | Premières impressions
I would like to keep them in the futureVictor S. | Premières impressions
The unit was/is very clean and I felt safe putting my personal belongings there.charlestien j. | Premières impressions
Services supplémentaires à cet emplacement
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