Évaluations des clients U-Haul Moving & Storage of Hoffman Estates

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Hoffman Estates

Cote générale :

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Aaron Y.
Évaluation :

Great service at this location! Second time coming back, I just wish uhaul didn't charge so much for milage in town rental truck. Other than that, always have used uhaul for all my moving needs!

PAUL S. | Expérience générale |
Évaluation :

Left messages back during the sprinkler install about moving to larger unite and about when i would have needed to move stuff out of the way and never got a call back also during repainting of the door had left a message about the door hinges on how hard door opened and after paint san d blasting the whole inside was covered in red and then came to access my locker the lock wouldn't work you had replaced it with a lesser heavy duty lock because once i got the keys from the person at the desk that had no idea why but they were hanging somewhere in back garage once i opened everything inside had been moved and stacked to install the sprinkler head better communication would have been nice ended up moving to larger unite for the same money your larger unite was much higher sorry but thanks

John M.
Évaluation :

Dealing with General Manager Tyler Dewis was a nice, comfortable experience. He was very courteous, knowledgeable and efficient.

RICHARD M.
Évaluation :

Rental was made by my sister. She said they gave it to her for two(2) days. I said why. When I asked at the rental location why would I need it for two(2) days when I was only traveling 180 miles. I made it to my destination in less than four(4) hours. I received the trailer around 7pm and returned it before 11:30 am the next day and paid $223 for a 16 hour rental.

Brandi C.
Évaluation :

Le client n'a pas laissé de commentaire.

Clevester R.
Évaluation :

My issue/ concern was I made an appointment to pick up equipment at1 location it was booked and confirmed. Then I get a call saying that location didn't have what I needed and I had to go to another location that's 10 miles AWAY. That really was inconvenience for me as a result I got charged for 2 days because I had to get equipment earlier than I needed it because of location.

Kamlesh V.
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Le client n'a pas laissé de commentaire.

Kongchanh P.
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Le client n'a pas laissé de commentaire.

Bruce J.
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Le client n'a pas laissé de commentaire.

KUZMAN P.
Évaluation :

Everything is great

Ibrahim L.
Évaluation :

The general manager who rented us out at the front counter. Should be fired absolutely worse attitude and service. Will not return. Tyler is his name

Michael H.
Évaluation :

They had me on E alert.. The person take care of me did not help me at all I feel he was kind of rude and inconsiderate after being on hold for 40 minutes to get a hold of U-Haul and finally getting through I found outIt was your fault not mine I do not understand why you cannot have told me this when I rented the vehicle barely comprehend how bunch of crap this was

MIKE R.
Évaluation :

The GM Tyler Dewis was rude, obviously promoted due to tenure not ability , he showed a strong dislike to assist me unless paid extra ; It was obvious he'd rather be anywhere but at work .Darin on the other hand , the assistant was pleasant, personable and helpful - THAT'S the person who should be running the HE location ! He sincerely cares about customers , he will bring in more business with his professional “ can do” attitude.

Ronald J.
Évaluation :

I checked the around the vehicle and inside. Opening the door looking in it appeared very clean. However when the ramp was pulled down and we went past the lip we started sliding and barely kept our footing. There was a thin layer of something slick over the floor of the bed. We only had a few pieces of furniture to move so rather than returning for another truck we completed the move and I returned the truck advising the employee what had happened. Now I've rented trucks from Uhaul over the years and this is the first time I had this experience. I look at it as a one time basis and would rent from Uhaul again

Levern W.
Évaluation :

I told the Uhaul agent that the rental was being completed to pick up a G20 van. When I got to the pickup site the rental equipment was not even the correct length to haul the vehicle.

Suresh T.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Zufar S.
Évaluation :

Le client n'a pas laissé de commentaire.

Michele A.
Évaluation :

The keys for the vehicle we were supposed to rent could not be found. They put us in another, smaller truck and made concessions. The employees handled it very well!

Mark R.
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Le client n'a pas laissé de commentaire.

Gibum K.
Évaluation :

Thank you guys, I really satisfied.

Charles S.
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Guys did a good job. Thank you!

Jeffrey M.
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Le client n'a pas laissé de commentaire.

David N.
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Make sure everything ordered is given to the customer. Such as blankets. When people are waiting for service, let them know how long it will be before you can get to them.

JULIO A.
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Le client n'a pas laissé de commentaire.

Larry N.
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Le client n'a pas laissé de commentaire.

Patrick M.
Évaluation :

Cool...

Julianne S.
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Le client n'a pas laissé de commentaire.

Rana G.
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Le client n'a pas laissé de commentaire.

Todd H.
Évaluation :

Much better than last experience where the equipment I reserved wasn't available and they did not honor the 50 dollar offer

holly W.
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Le client n'a pas laissé de commentaire.

William G.
Évaluation :

Although the vehicle was for the most part clean, the dashboard was dusty. Before I returned it I wiped everything down with amor-all wipes. I always return things in the same or better condition that I rented them. Staff was great. Will definitely use again! Thanks!

Kevin V.
Évaluation :

Wash out the equipment thoroughly before rewriting it again. The floor was smeared in mud.

Angelika V.
Évaluation :

Associates that helped us were so quick and knowledgeable! Pick up and drop off were very easy thanks to them!

Kelly B.
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Le client n'a pas laissé de commentaire.

Bonthoeun R.
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Le client n'a pas laissé de commentaire.

joey G.
Évaluation :

Keep continue good service make customer happy

victoria R.
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I left an item on the truck when returning it. I called stat after returning home to ask the staff to look for it. I gave up after waiting on hold for 30 minutes...Then had to drive out of state. I now do not have the handle to extend footrest on my recliner. 😣

Aaron M. | Expérience générale |
Évaluation :

Staff was rude and had attitude.

Francis Pradeep R.
Évaluation :

Thank you all! especially manager Tyler

Juan M.
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Le client n'a pas laissé de commentaire.

danny c. | Expérience générale |
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Helpful staff, not friendly. Not a remarkable customer experience. Convenient and forgettable. Just average is about right.

John S.
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Le client n'a pas laissé de commentaire.

Ben B.
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Le client n'a pas laissé de commentaire.

Robert D.
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I can't think of anything. Your employees were professional and processed my rental efficiently. I will use your Hoffman Estates location next time I need a vehicle.

Aima B.
Évaluation :

No one told me that there was a service fee for dropping off the vehicle after hours. Customers should be verbally reminded of this at the time of purchase!

Brenda O. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Donald D.
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Le client n'a pas laissé de commentaire.

Paul B.
Évaluation :

The truck I got was a bit old and already has a lot of rust in it.. Had an unusual smell too in the beginning..

Daniel M.
Évaluation :

Great people working there

MAXWELL M.
Évaluation :

Its bogus that I spend $20 on gas and return the truck at the exact same tank level as when I picked it up and yet I still get charged $30 on top because apparently I have to put more gas in than what I use. Doesn't seem very honest

KRISTIN O. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey B.
Évaluation :

Access to storage area is a little tight to get into and there is very limited parking area in front of building. You must stop in the street while you go in to request the gate be opened.

Paula D.
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Le client n'a pas laissé de commentaire.

don M.
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Trailer floor was so sticky from someone spilling something on it. I had to give it a good scrubbing to get it clean enough for us to use it. Customer service reps were quick and efficient.

Mindy D.
Évaluation :

Was not happy with my rental. The wheels on the furniture dolly were not working correctly. I couldn't even use it. When I went back to the location to return it, I told the 2 gentleman that was working that it was defective and they didn't even offer me a credit or anything. They told me to just leave it on the ground and they would email me my receipt. I thought they should of offered me a credit for this issue. I will NEVER do business with this location again.

Tammy C.
Évaluation :

Very helpful

Armando U.
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They charged me more than they had to charge me, they never explained the delivery procedure of the van

Eric M.
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Le client n'a pas laissé de commentaire.

Jeffrey W.
Évaluation :

The GM who helped me on pick up and return was super efficient and quick with his job. I appreciated it greatly.

Jessica H.
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Le client n'a pas laissé de commentaire.

Namisha H.
Évaluation :

The two young boys were very helpful thank you

William B.
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Travis L & Tyler D. we're very helpful and knowledgeable with the equipment and my rental.

John B.
Évaluation :

Le client n'a pas laissé de commentaire.

William B.
Évaluation :

Le client n'a pas laissé de commentaire.

Aaron M.
Évaluation :

Travis and Trevor have horrible customer services. Travis is a loud mouth that feels it's his mission to put customers in their place. Trevor has few skills at being a manager, handling conflict resolution, or even basic customer service. I will not continue renting a storage unit there or rental trucks if either of these 2 individuals work their. The owner really needs to be advised.

Aaron M.
Évaluation :

The manger and Travis were rude, condescending, and lacked customer service skills. Travis also appears to manipulate inventories because he does not give the correct items purchased, then says that's ok I can adjust that in the system. Also Travis shorted me 2 boxes because he can't count.

David G.
Évaluation :

Le client n'a pas laissé de commentaire.

Jorge G.
Évaluation :

None

Bena A.
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Le client n'a pas laissé de commentaire.

terry S.
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Le client n'a pas laissé de commentaire.

KARL G.
Évaluation :

Great service , had to make a swap "my choice " they happily got me into a larger trailer

Katherine C.
Évaluation :

Le client n'a pas laissé de commentaire.

Todd W.
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Le client n'a pas laissé de commentaire.

Joel K.
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Le client n'a pas laissé de commentaire.

Viorella D.
Évaluation :

It would be so much better if customers would have a parking lot where they leave their cars rather than park on the street.

Kelsey M.
Évaluation :

Everyone was super amazing!

Leslie S.
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Le client n'a pas laissé de commentaire.

Jerald W.
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Le client n'a pas laissé de commentaire.

lindsey H.
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Le client n'a pas laissé de commentaire.

ken W.
Évaluation :

The team in Hoffman is consistently courteous and prompt. Thank you for making it a pleasant experience.

David V.
Évaluation :

No brake lights and when calling roadside assistance they were not helpful after being on hold for more than 30 minutes... returned equipment requesting refund for rental

Erin G.
Évaluation :

Great experience!! The young man (Victor Olaitan, I think?) who wrote up the contract and helped me with the trailer was absolutely fantastic!! He went above and beyond to help me and make sure I had a safe and pleasant experience. I will come back because of him, and will recommend this location to family and friends also because of him. My husband had the same experience when he returned the trailer. Outstanding customer service!! Thank you!!

Scott C.
Évaluation :

Le client n'a pas laissé de commentaire.

Kiv T.
Évaluation :

The gentleman who helped me (I am so sorry I forget his name) but he was the only one there-was so helpful, funny and patient.

Jeffrey R.
Évaluation :

Le client n'a pas laissé de commentaire.

Luis C.
Évaluation :

Both Customer reps at this location were glued to their phones and seemed bothered to have to deal with customers. We returned trailer and nobody helped unhitch the trailer. The Uhaul employee remained in his truck and we ended up unhitching trailer ourselves. Better training of employees would definitely help improve this location.

David L.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael B.
Évaluation :

Way too far from my home. I was bounced from place to place to get my trailer and had to drive over 30 minutes each way to get the trailer home. No one EVER answers the phones at any of the facilities that I was assigned. I tried picking up 10 minutes from my home. Was pushed to three other facilities.

TOM R.
Évaluation :

Le client n'a pas laissé de commentaire.

Christina L.
Évaluation :

Don't allow people to book on U-Haul.com (08/09/2020 book date & 08/30/2020 move date) at a location that is not going to have the U-Haul and call the person the day before their and tell them that they will have to travel 30-45 minutes away from where they originally book to put up the truck. Not keeping in mind that a person is charged for mileage and gas. And to top it off I paid for a move team on moving help through U-Haul and they never showed up at all and I still have not gotten my money refunded to my account.😡

Chitang J.
Évaluation :

The online reservation didn't work, asked me to call the representative on the number mentioned on the website. Was waiting for the rep for 40 mins (1st time) and then subsequently another 3 times. Had to make a fresh reservation in the store. On the return visit, planned to return the 9' cargo van at 9pm (after hours), and thought it would be a seamless process, as advertised on the website. Reached the location , and wouldn't let me return and complete the process. Called the 24*7 helpdesk, and waited for 45 mins. U-haul made the hauling easier, but made the move a painful process. Please do not promise a contact less, seamless person free check in / out process, if the helpline doesn't work well. Would recommend against booking/ returning before or after hours

Joy S.
Évaluation :

Not a great experience...I called to reserve a moving truck and the employee said "there are plenty left so don't worry about reserving; just get here before we close and it will be fine". Of course when I arrived (hours before closing) I was told the last truck was just taken 10 minutes ago but another truck will be returned and ready to go within 25 minutes. I waited outside the facility for over an hour with still no truck. Then 30 minutes before closing, a truck was finally made available. In total it took about 2 hours extra because the employee said "don't worry about making a reservation".

Nikhil D.
Évaluation :

Le client n'a pas laissé de commentaire.

paul ryan B.
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Le client n'a pas laissé de commentaire.

Donald H.
Évaluation :

Le client n'a pas laissé de commentaire.

TOM R.
Évaluation :

Le client n'a pas laissé de commentaire.

Raymond D.
Évaluation :

Le client n'a pas laissé de commentaire.

George P.
Évaluation :

I suggest to use the online check in and online return @ U-Haul. It was very convenient and time saving. Thanks

John M.
Évaluation :

I was overcharged because the person who checked in the vehicle entered the wrong mileage. I already submitted an email about this with a photo of the correct odometer reading but no reply yet.

Charles H.
Évaluation :

Le client n'a pas laissé de commentaire.

Chad A.
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Le client n'a pas laissé de commentaire.

Chad A.
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Le client n'a pas laissé de commentaire.

Brianna E.
Évaluation :

Le client n'a pas laissé de commentaire.

Raymond D.
Évaluation :

nice folks to work with, thanks.

Ronald M.
Évaluation :

Le client n'a pas laissé de commentaire.

Anna C. | Expérience générale |
Évaluation :

Everything was perfect until move out date when I believe a mid sized creature peed all over my blanket that i had covering my glass. It had to be a bigger animal since the amount of pee that was on the blanket was no small creature. Thankfully that was the only thing damaged but the whole unit did smell terrible as we opened it up.

Nichole S. | Premières impressions |
Évaluation :

Everything was great! One stop shop!

peter d. | Expérience générale |
Évaluation :

It would have been excellent except you let some installation person steal my belongings.

john m. | Expérience générale |
Évaluation :

Was overall happy with experience. Only negative was checkout. I went through process with desk clerk - checked unit was empty and returned key but he never recorded. Finally resolved after being billed.

Ann C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

kim G. | Premières impressions |
Évaluation :

I worked with Rebecca and she was amazing!..super helpful, very kind and very respectful of the social distancing..I would highly recommend using this facility..thank you Rebecca!

Victor S. | Premières impressions |
Évaluation :

I would like to keep them in the future

dan S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

dan S. | Premières impressions |
Évaluation :

changed units because of door access and the accomidated right away.

Mona N. | Expérience générale |
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I have rented trucks & trailers in addition to this storage unit over the years. The staff has always been very helpful and the facilities clean.

Annette o. | Expérience générale |
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The entire staff was so kind and helpful at any question or request I had. I highly recommend this facility for truck rentals and storage units.

Joseph M. | Expérience générale |
Évaluation :

There are not enough characters for me to explain why I will not be recommending your facility that my whole family used until now. If you really cared, you wouldn't put a limit on what I could say.

PATRICK C. | Expérience générale |
Évaluation :

Lightning in my unit was broken Attempts to have the light fixed or unsuccessful Staff. maintenance did not care They had gotten sand blasting dust all over my car and all over the stuff in my storag

LISA K. | Expérience générale |
Évaluation :

No response from manager Tyler Dewis when trying to cancel my account month after month due to his negligence of not keeping the facility up to fire code (Ex. Sprinkler system needed updating).

Brian M. | Expérience générale |
Évaluation :

One time I saw kids walking through the secured area.

JOHN F. | Expérience générale |
Évaluation :

Didn't respond to many emails about sprinkler installation. I called/updated notes about my unit then went there and no notes in system. Opened locker everything covered with sand blast reside.

Kenneth T. | Premières impressions |
Évaluation :

Friendly and helpful staff

yamonee B. | Expérience générale |
Évaluation :

Excellent service

Marsha J. | Expérience générale |
Évaluation :

Very helpful staff and always pleasant.

DeWayne A. | Expérience générale |
Évaluation :

We stored our cabinets and other household items in a 6’x10’ and everything got extremely dirty/dusty with a dark gray dust. They were painting the outside of the units, but very dirty.

Melanie D. | Premières impressions |
Évaluation :

I always use this U-Haul location for all of my moving needs. The Manager and Staff are always very alternative, knowledgeable, and helpful!

MARY B. | Expérience générale |
Évaluation :

Was in our unit for over 10 years, no problems People were very friendly and helpful Thank you

LILA Z. | Expérience générale |
Évaluation :

Truck rental was fast and easy. Move went smoothly without any complications.

Amy K. | Expérience générale |
Évaluation :

I had this unit for a year and my light Never worked! I complained for 6 months and kept getting the run around. The manager was always "on lunch" My furniture was covered in mold due to leaky unit!

charlestien j. | Premières impressions |
Évaluation :

The unit was/is very clean and I felt safe putting my personal belongings there.

milap s. | Expérience générale |
Évaluation :

Staff was great. Place was well lit and secure.

MARK C. | Expérience générale |
Évaluation :

Nice place employees nice.

Willam S. | Expérience générale |
Évaluation :

First unit we had leaked, some things got wet. We moved everything to a different unit. The snow plows knocked down the fencing, so, no it was not secure for many weeks.

Kayla S. | Premières impressions |
Évaluation :

Will was knowledgable and helpful, he really made my move as smooth as possible. Thanks.

Ken L. | Expérience générale |
Évaluation :

The place was fine. However, in order to pass through the entrance gate, one must exit one's vehicle (to get to the keypad). That is inconvenient.

JOHN L. | Expérience générale |
Évaluation :

Nice front desk .

Dennis D. | Expérience générale |
Évaluation :

Thanks

VINCENT B. | Expérience générale |
Évaluation :

What I would expect from a uhaul facility

Elizabeth M. | Expérience générale |
Évaluation :

Great Facility!!

ghulam b. | Expérience générale |
Évaluation :

Top class service. Very pleased customer here. Highly recommend this U-Haul location to everyone.

Julian N. | Expérience générale |
Évaluation :

Kudos to the forklift operator lady, she was very helpful.

Julian N. | Expérience générale |
Évaluation :

The forklift operator was very friendly and did a great job.

Jeanette D. | Réservation |
Évaluation :

Employees are efficient

Darci K. | Expérience générale |
Évaluation :

I have been moved out of this unit since September 2, 2018. I want to be sure i am not charged for this month. Please confirm Thank you

Vish N. | Expérience générale |
Évaluation :

The manager was rude and not very helpful.

Kari Lee M. | Expérience générale |
Évaluation :

.

RONALD S. | Expérience générale |
Évaluation :

shed leaked and door was very hard to open/close and even after multiple requests to get it fixed, never was

Sakthivel R. | Expérience générale |
Évaluation :

Everything was good. Staff were very prompt in taking care of our needs.

Timothy O. | Expérience générale |
Évaluation :

U-haul is the way to go for moving. The customer service is always wonderful!

Maria P. | Expérience générale |
Évaluation :

They were great and accommodating

JESSICA M. | Expérience générale |
Évaluation :

Excellent storage solution!

michael` j. | Expérience générale |
Évaluation :

Encountered a computer "glitch" when moving in that resulted in a billing issue. Staff helped resolve it quickly and without fuss. Facility was clean and regularly maintained.

GYUZELEV PETKO D. | Expérience générale |
Évaluation :

They the best

Non reviews have been submitted for this location.

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