Évaluations des clients U-Haul Moving & Storage of Hoffman Estates

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Hoffman Estates

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Megan N. le

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Lower your prices

Amber B. le

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Le client n'a pas laissé de commentaire.

Pat S. le

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the phone app is not good. i had to take self pic and drivers license pics twice. and finally received message from jamie that images cannot be verified. fortunately the customer rep there took care of the situation and had me out of there quickly.

Robert C. le

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Le client n'a pas laissé de commentaire.

Mitesh T. le

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Rented out storage for 2 months only to find out yesterday that someone else dumped their garbage in my storage without my permission. My stuff is damaged and missing from the storage.

Kyla K. le

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Thank you to the kind woman who was working all day from my pick-up to drop off. It was October 12, Saturday, and she was lovely to work with. Thank you!

Sambe R. le

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Le client n'a pas laissé de commentaire.

Richard S. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

Sandra V. le

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Le client n'a pas laissé de commentaire.

Stephen B. le

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I signed up for 24/7 pickup and reservation was for 6am. When I arrived at 6am the app wouldn't let me pick up, said it was changed to hand pickup. Had to wait for location to open at 7am, already had movers scheduled for 7am and was late and had to pay them to be there waiting on me. When I mentioned the reservation issue, the guy checking me out was very rude and said it wasn't his problem . Cost me extra money to the movers due to waiting on pick up. I also got no confirmation call, to which he replied again, not his problem, even though website guarantees it.

David M. le

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Le client n'a pas laissé de commentaire.

Glenn L. le

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There was never any indication that while Towing this enclosed trailer my iPass would not be sufficient for paying the tolls. Subsequently, for 4 Separate tolls I was charged $20 including convenience fees. This is obnoxious. After multiple times to contact the company to discuss this matter, they respond with emails that do not address the questions nor after being asked multiple times to return a phone call, did they do the courtesy of calling me back to discuss. They also indicate that if they do not receive payment for these disputed charges they will charge even more money on top of the ridiculous $20 or in effect, $5 per toll.

Steven P. le

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Always get the best Service the site manager always helps !

Ron G. le

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I was not advised re tollway use I have an iPass transponder on my toll vehicle but I was not assured if I had to pay a toll for the single axel trailer I pulled or if my transponder would be billed for the trailer I will appreciate a return call ASAP 847-927-9250

Milton T. le

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Le client n'a pas laissé de commentaire.

Tarek G. le

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The trailer was so noisy during moving I think there is an issue with the tires or bearing

Eric F. le

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Le client n'a pas laissé de commentaire.

Crisanto B. le

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Le client n'a pas laissé de commentaire.

J Santos S. le

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Buen servicio y buen precio. Que más puedo pedir?

Geoffrey Y. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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Le client n'a pas laissé de commentaire.

Rhonda O. le

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I think the customer should be present for the check in. I was told they would email me my receipt and total charges once I left and they checked it in. All was good but what if there was an issue?

David N. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.

Ravitheja K. le

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For me there is an additional charge for Gas even after i refilled, it should be clearly communicated when returning the vehicle not after the customer left and a bill popped up on the charges. It should be avoided for next customer.

Cynthia G. le

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Le client n'a pas laissé de commentaire.

Donald S. le

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Le client n'a pas laissé de commentaire.

Gurmohan D. le

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Le client n'a pas laissé de commentaire.

Stephen G. le

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Le client n'a pas laissé de commentaire.

JOHN F. le

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Didn't respond to many emails about sprinkler installation. I called/updated notes about my unit then went there and no notes in system. Opened locker everything covered with sand blast reside.

Conrad P. le

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Better customer service.

Nancy B. le

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Le client n'a pas laissé de commentaire.

Tracy C. le

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Le client n'a pas laissé de commentaire.

Kevin B. le

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Le client n'a pas laissé de commentaire.

Boguslaw M. le

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Le client n'a pas laissé de commentaire.

Kenneth T. le

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Friendly and helpful staff

yamonee B. le

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Excellent service

Marsha J. le

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Very helpful staff and always pleasant.

DeWayne A. le

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We stored our cabinets and other household items in a 6’x10’ and everything got extremely dirty/dusty with a dark gray dust. They were painting the outside of the units, but very dirty.

Melanie D. le

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I always use this U-Haul location for all of my moving needs. The Manager and Staff are always very alternative, knowledgeable, and helpful!

MARY B. le

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Was in our unit for over 10 years, no problems People were very friendly and helpful Thank you

LILA Z. le

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Truck rental was fast and easy. Move went smoothly without any complications.

Amy K. le

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I had this unit for a year and my light Never worked! I complained for 6 months and kept getting the run around. The manager was always "on lunch" My furniture was covered in mold due to leaky unit!

charlestien j. le

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The unit was/is very clean and I felt safe putting my personal belongings there.

milap s. le

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Staff was great. Place was well lit and secure.

MARK C. le

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Nice place employees nice.

Willam S. le

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First unit we had leaked, some things got wet. We moved everything to a different unit. The snow plows knocked down the fencing, so, no it was not secure for many weeks.

Kayla S. le

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Will was knowledgable and helpful, he really made my move as smooth as possible. Thanks.

Ken L. le

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The place was fine. However, in order to pass through the entrance gate, one must exit one's vehicle (to get to the keypad). That is inconvenient.

JOHN L. le

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Nice front desk .

Dennis D. le

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Thanks

VINCENT B. le

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What I would expect from a uhaul facility

Elizabeth M. le

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Great Facility!!

ghulam b. le

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Top class service. Very pleased customer here. Highly recommend this U-Haul location to everyone.

Julian N. le

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Kudos to the forklift operator lady, she was very helpful.

Julian N. le

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The forklift operator was very friendly and did a great job.

Jeanette D. le

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Employees are efficient

Darci K. le

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I have been moved out of this unit since September 2, 2018. I want to be sure i am not charged for this month. Please confirm Thank you

Vish N. le

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The manager was rude and not very helpful.

Kari Lee M. le

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.

RONALD S. le

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shed leaked and door was very hard to open/close and even after multiple requests to get it fixed, never was

Sakthivel R. le

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Everything was good. Staff were very prompt in taking care of our needs.

Timothy O. le

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U-haul is the way to go for moving. The customer service is always wonderful!

Maria P. le

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They were great and accommodating

JESSICA M. le

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Excellent storage solution!

michael` j. le

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Encountered a computer "glitch" when moving in that resulted in a billing issue. Staff helped resolve it quickly and without fuss. Facility was clean and regularly maintained.

GYUZELEV PETKO D. le

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They the best