Customer Reviews for U-Haul Moving & Storage of Holyoke

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Holyoke

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janet D.
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Customer did not leave a comment.

Peter D.
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Marie A.
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The only thing I was concerned about was there who took care of me seemed like she was a little sick because she kept sniffling with her nose. With what's going on right now she should not be working in my opinion. Other than that, I am always satisfied with your facility.

Patrick M.
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Customer did not leave a comment.

margarita r. | First Impressions |
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Dani L. | First Impressions |
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Customer did not leave a comment.

Betty M.
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Nyshma L.
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Need more people who work a shift. One person needs to be at the front desk at all times.

mary H.
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Customer did not leave a comment.

David G.
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In/out, no problem.

Carmen G.
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Excellent

luz F.
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Customer did not leave a comment.

victor P.
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Keep up the good work.

Shannon R.
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Amazing customer service. Quick and efficient. Very happy.

Maria P.
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Customer did not leave a comment.

Mark S.
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Customer did not leave a comment.

Joseph R.
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Nothing everything was excellent

Michael R.
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Very nice service from the agent ashly bonilla

Jonathan P.
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Customer did not leave a comment.

Diane L.
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The overall experience was easy, efficient, and pleasant. You are doing everything very well.

Harriet D.
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Great customer service!

Luis D.
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Nothing

Vivian C. | Overall Experience |
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Yo siempre he usado él uhaul para todas mis mudanzas.no quiero a nadie mas q uhaul.me gusta los precios y los espacios grande en los trucks,me gusta todo.

Peter F.
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Far better experience in Holyoke, MA than ANY other U-Haul location I’ve dealt with. From the first phone call, pick-up, storage, and return. All good.

Dennis F M.
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Customer did not leave a comment.

Tyesha C.
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Jose R.
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I am so happy to see this place doing such a great job, keep up the good work....

JESSICA F.
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Fast service and helpful staff. Will for sure use this location again. Thank you Lynn Wells, you were great!

Peter F.
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Customer did not leave a comment.

Jane A.
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Richard C.
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JEFFERY A.
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Great service

Richard C.
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Customer did not leave a comment.

emily L.
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It would have been appreciated to have had a review of dashboard controls as well as having the windows cleared of frost.

Peter G.
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My reservation was not available - the truck reserved would not start. I did receive my $50 refund.

teddy P.
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Customer did not leave a comment.

carmen S.
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You should declined the cargo van in snow days I rent it a cargo van which it got stuck after I took it out of the rental place I went back for a refund since I couldn’t used it at all , I lost money and time never ever again I will rent at this place ever.

elliot R.
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Good service and fast..Excellent service

Nancy M.
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Outstanding customer service!!!!!!

william S.
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Customer did not leave a comment.

Yamilex S.
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Customer did not leave a comment.

Marcia M.
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Omar A.
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Tammy B. | First Impressions |
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Everyone at the facility is just so helpful!

Wayne W. | Overall Experience |
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I was amazed at the specious and well kept facility is.My only problem was how far I had to walk to get to my unit.

Jose G.
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Customer did not leave a comment.

Wilfredo R. | Overall Experience |
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I recommend anyone to you stored

cherie S.
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Great customer service, was fast and friendly and honestly so quick at pick up and drop off, I’m very satisfied and will use this location for all future rentals! Thank you

Wayne G.
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Just average drop off location

elizabeth P.
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Ask the customer if they know how to use app that's new for me I didn't know a lot since it was my first time in a while

jessica r. | First Impressions |
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Great customer service

brenna M.
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We scheduled a 26 foot truck for Monday and Wednesday to set up and break down the City of Holyoke elections. Both days the trucks we were given were not the correct size and we were told "it wasn't the stores fault but rather the customers fault." One customer didn't return the truck in a timely fashion and the other got arrested. No call was made to us ahead of time and it did not appear the store tried getting us a bigger truck from a surround city or town.

Jennifer B.
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Customer did not leave a comment.

Philip C.
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Ivan L.
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Catherine B.
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Customer did not leave a comment.

Tammy B.
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The staff members are WONDERFUL!

Balmoris H.
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The gentleman that helped me out at Holyoke was extremely polite and knew what he was doing and that made the entire experience extremely enjoyable.

andrew B.
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My positive experience here was the only reason I may consider using Uhaul again. They were very helpful and welcoming.

Joseph L.
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People were great. Gentleman worked hard to get the car hauler hooked up and was meticulous. Only issue is I don't believe the trailer brakes worked. We used our trucks exhaust brake to improve stopping. When I returned he said he was putting it in for repair. Lucky I understood how trailer braking works.

Richard C.
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None. Went very smoothly. Hooked me up and unhooked me when I returned.

douglas R.
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Customer did not leave a comment.

Elizabeth C.
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Gerardo S.
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Abner L.
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Yolanda V.
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Tina J.
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teresita G.
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Patricia C.
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Having dealt with different UHaul facilities dealing with this one was a wonderful experience.

Richard H.
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Customer did not leave a comment.

Joanita Y.
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My Uhaul experience was HORRIBLE! I needed a truck for a one way move across the state as well as a storage unit. I made a reservation for a unit but when I got there was told they don't have that unit available. Called again made another reservation. Drove 30 minutes to that Uhaul. Once again, not available. Made ANOTHER reservation and it was a stacked locker unit. With our unit at the top. Exactly how would I move appliances into something like that. My husband couldn't even walk into it because it was so short. This is where you call me dumb because I made ANOTHER reservation. At this point it's the day I absolutely have to return the truck and I have no unit. I had to go with another company. Never again!

David S.
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Customer did not leave a comment.

Catherine H.
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Cindy O.
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Robert S.
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Dalisha R. | First Impressions |
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Completely over priced

Jeffery B.
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Very helpful staff

Paul C.
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Customer did not leave a comment.

jose m. | Overall Experience |
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Thanks to Marty. He's the best!

jorge a. | Overall Experience |
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Good

Thomas M. | Overall Experience |
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Manager was cold, unfriendly, and didn’t appear to want our business. Answers to questions were short and dismissive. Facility appeared clean however there is a smell of dead animals.

Christy D.
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Customer did not leave a comment.

susan B.
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Customer did not leave a comment.

Valdimir F.
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Helpful and friendly staff.

Kresten H.
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I had no issues with the dealer in Holyoke. They were awesome!!! The place in Westfield was a different story. They called several times Saturday, my guaranteed pick location with a time of 10am. They called a few times Saturday and kept telling me that the truck was not available. They were supposed to call Sunday morning but didn't. Instead they cancelled my reservation and put that I was a no show. That pissed me off. I finally got in touch with someone and I had to get a 26' truck for Holyoke. No one at uhaul corporate would believe me even though I had documented proof that Westfield was dishonest and lied about the situation. The place I dropped it of was also awesome. DO NOT RENT FROM WESTFIELD IF AT ALL POSSIBLE.

timothy D.
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Customer did not leave a comment.

Steven B. | Overall Experience |
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Great Job Team

Justin H.
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Customer did not leave a comment.

cameron H.
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Anytime I’d call with a question, I was on hold for 10-20 mins. It was annoying, especially when I only had it for a little over 24hrs out of the 48 I could have kept it for. But everything worked out in the end

peter F.
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make it a little easier for people to rent a vehicle. Too much nonsense to rent a truck.

Christine D.
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Professional, efficient and affordable. Made it an easy move. Thank you UHAUL.

jeff C.
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very nice and easy...friendly staff! thanks

Spencer D.
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Should be specified that an after hours drop off has a $20 fee

ELIZABETH B.
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Customer did not leave a comment.

Pamela S.
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Customer did not leave a comment.

Bryan S.
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Customer did not leave a comment.

John E.
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Very efficient and quick drop off process. Much simpler to that of pick up. Personnel very friendly. The truck had 11/16 tank full at time of pick up. I returned the truck with a full tank. There is no way to match return and pick up tank level. No mention was made at the time of pickup of tolls. Upon return I found out that tolls were the responsibility of the renter. With today's toll system that is not possible. There are no booths anymore to pay the tolls. I wait to see how U-Haul intends to address $3 in tolls, especially given that I overfilled the tank by over $20 of petrol.

victoria A.
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Customer did not leave a comment.

James M.
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Great manager, friendly and helpful with the rental process.

irmeya O.
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Great customer service

peter L.
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Everyone was extremely professional and very helpful. 5 star all the way.

Elvin M.
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Customer did not leave a comment.

John V.
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Everything went fine. There is nothing to change. Keep up the good work.

Linda M.
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Customer did not leave a comment.

MIGDALIA F. | Overall Experience |
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100 % garantizado

victoria A.
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Customer did not leave a comment.

Jeffrey F.
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Customer did not leave a comment.

Steven U.
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Customer did not leave a comment.

yaureli C.
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Alexis D.
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Richard W.
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Jose P.
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The truck was ready and clean. I had no problem with it, and it didn’t used too much gas either. I needed extra time to return it, and they added more hours without any hesitation. I was pleased with U-Haul.

Jessica H. | Overall Experience |
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Great service!

Kevin T.
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Lynn was extremely helpful and her sales approach was fantastic.

michael s. | First Impressions |
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The clerk, Lynn, who assisted me on the phone was exceptionally helpful, competent, and courteous.

Amarilys C. | First Impressions |
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Very accommodating on such a short notice.

jodi t. | Overall Experience |
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Thank you!

ZENOVIA R. | Overall Experience |
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I will definitely use again when needed

edizzy v. | Overall Experience |
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Thank you for your service, it was a pleasure to be with you and God bless you. Remember that Christ loves you

James C. | Overall Experience |
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friendly and helpful staff. Always clean.

jenee k. | Overall Experience |
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I had no problems with the storage facility. Staff was very helpful.

Elizabeth A. | Overall Experience |
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Everyone I ever interacted with at this location was extremely nice, helpful, and professional. I hope UHaul appreciates them, because I certainly did!

Alberto R. | Overall Experience |
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Marty and his team were awesome.

Jessica E. | Overall Experience |
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I would recommend it to anyone. The staff was really friendly and professional.

aisha r. | First Impressions |
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Quick and nice service

Kate C. | Overall Experience |
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Nice experience

Linda E. | Overall Experience |
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Key card never worked. That was my only complaint is that I always had to get an associate to open the door to get in. This was for over a year. No other problem with the place.

RALPH Q. | Overall Experience |
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God bless good staff friendly personal and very helpful.

jamie s. | Overall Experience |
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Great management/Staff

James h. | Overall Experience |
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Experience was excellent overall.

Darlene P. | Overall Experience |
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I was pleasantly surprised by how clean and well maintained that the facility is!! The staff is very knowledgeable and friendly and the manager went above and beyond to help us out.

laurie m. | Overall Experience |
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Only problem I had was paying for 24 hour access and not having it work. It was futile most of the time. Otherwise I was very happy with the storage here. Friendly curtious staff. Thank You.

SUSIE A R. | Overall Experience |
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Thank you your excellent service. My only suggestion is to try to improve the elevator availability. Almost every time I visited, I found customers did not close the doors to free up the elevator.

Yashira M. | First Impressions |
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It was great having a good costumer service

vionette c. | Overall Experience |
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Todo bien

RALPHY H. | Overall Experience |
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Good thanks

tenisha s. | First Impressions |
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Got great customer service and the lady who attended to us was very helpful. Satisfied customer

Nayrobi M. | Reservation |
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No coment

nazim h. | Reservation |
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No good

marquis h. | Reservation |
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Really nice prices. They do need to specify height of cheap containers as the area + height was much lower then expected. As well as the needed insurance (for one bed lol). Still love the service!

Kate C. | Reservation |
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My first time renting a unit man was very helpful in walking me thru process.

Stuart D. | Overall Experience |
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I needed temporary storage while moving to a new address, good experience at U-Haul Holyoke and will return early next year to rent a space for long-term storage. Thank you!

TANYA W. | Overall Experience |
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Marty was the best.. this Uhaul facility was the best run center I have ever been to, and I have been renting Uhaul's for over 30 years.. Hats off to Marty.. You go guy. Tanya Wood

April R. | Overall Experience |
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the staff worked with me every step of the way, including the rental of equipment to transport our stored items.

Roberto F. | Overall Experience |
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Always keep our daughter's things here during her summer breaks from school. Thankful to have found such a great place, sad senior year is here and this will be our last summer storage with them.

felicia c. | Overall Experience |
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I loved this space, I’m sorry I had to move my stuff out

Angela V. | Reservation |
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Good customer service

savannah w. | Overall Experience |
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I've been to a lot of U-Haul locations in the last few years, and this one was by far the best! Thank you!!

RICHARD J. | Overall Experience |
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Very clean and owner/employees helpful.

ELIZABETH R. | Overall Experience |
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Very friendly staff, always greeted with a smile. I would recommend it to all my friends and family.

edwin a. | Overall Experience |
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Everything was top notch, except the cart. That thing is in serious need of maintenance. Just a small niggle nothing worth removing a star. Had to mention it.

Socorro L. | Overall Experience |
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Impressed with the facility. Clean, safe and the staff is awesome A++++++

efigenio r. | Overall Experience |
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The office manager seems to me a very not a people person. Like he had a aditute when l ask him a question not very friendly needs to work on his people person thanks

chris h. | Overall Experience |
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I have been extremely impressed with the u-haul facility on Appleton St. in Holyoke, MA. From day one untill my move out almost a year later everyone has been knowledable and helpful. Marty, thanks

No reviews have been submitted for this location.

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