Le client n'a pas laissé de commentaire.James B.
Customer Reviews for U-Haul Moving & Storage of Holyoke
Pour nous contacter
Holyoke, MA 01040
(located at the corner of Newton street and Appleton)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I've been a customer of Uhaul for more than 15 years from NY to NJ to CA and now MA. Definitely the Holyoke location is the best!MARY C. | Expérience générale
Le client n'a pas laissé de commentaire.RAUL M. | Expérience générale
Lynn was very helpful and thorough. The process was smoothe and easy.Kevin T. | Online Move In
Le client n'a pas laissé de commentaire.MAYROSE G.
Everything was fine until my vehicle was locked inside the facility and I was told, effectively, too bad you can get your vehicle tomorrow at 5 AM. I live nearly an hour from the facility and had to find a family member to come and pick me up. There should be signage inside the garage bay stating that the doors will not open after 10PM. Having tried to open them at 10:01PM, I mow know this to be the case. I would appreciate a call back from the general manager and hope there can be a resolution for wasted time and poor communication.Jeffrey W. | Online Move In
I had reserved the truck from a more convenient location, only to get a call the night before that it would only be available at a different site. When I asked if I would receive some discount for the inconvenience, the U-Haul rep said to inquire with the manager of the second site. When I did (the next morning), the very pleasant manager said I had to inquire through the toll-free number. Today, I did that (after waiting on hold for 52 minutes), only to be told that I should have done my â€œwheeling and dealingâ€ with the agent with whom I had spoken the night before the rental. (Which I tried to do!). Needless to say, I will not be using U-Haul ever againâ€¦JOHN G.
They were incredibly helpful with answering my questions on site and getting me set up with a different storage unit that actually suited my needs. My only wish is that it was possible to call the store directly to ask questions before arriving there. No one on the national phone line could give me clear answers about the location and it could have saved time. They also seemed understaffed for how busy of a season it isROBERT D.
Le client n'a pas laissé de commentaire.Lance R.
Le client n'a pas laissé de commentaire.Ilana A.
There's always room for improvement as the saying goes but, by far Marty you and your staff are above and beyond we are thankful and grateful for that! Keep it up!!EVELYN R.
Le client n'a pas laissé de commentaire.Anaya H.
Le client n'a pas laissé de commentaire.Victoria A.
Le client n'a pas laissé de commentaire.MARIBEL N. | Premières impressions
Marty and the whole staff are so pleasant and nice. They are always helpful !!!!!!!Lisa S. | Expérience générale
Staff was very helpful and the facility was clean and secure.Mark B. | Expérience générale
Le client n'a pas laissé de commentaire.juliette c. | Expérience générale
Le client n'a pas laissé de commentaire.Julissa V. | Expérience générale
We walked in to find only one employee working, on speakerphone with a customer attempting to book their first uhaul rental, thoroughly and specifically explaining the difference between one-way and round trip. We had keys visible in hand to drop off a truck and this employee actively ignored us (not inviting). Finally we spoke up and asked if we could just leave the keys, at which point she waved her arm casually at the counter without so much as a glance up at us. The gentleman who walked out with us and inspected the truck was very friendly and helpful, but the woman inside the location was useless and rude.Ian M.
Le client n'a pas laissé de commentaire.emily D.
Le client n'a pas laissé de commentaire.Lorna A.
Le client n'a pas laissé de commentaire.Mary C.
Le client n'a pas laissé de commentaire.POLLY P.
Everyone is niceIsabel R. | Expérience générale
Le client n'a pas laissé de commentaire.JOSEPH S.
Very nice.TAL S.
Le client n'a pas laissé de commentaire.Donna O. | Expérience générale
Le client n'a pas laissé de commentaire.THALIA A.
First of all, please pay the staff better or hire additional helpers, they bust there butts running around and do a great job multi tasking ,but sometimes they are needed at the counter but they are out sweeping a truck, showing a unit off or whatever.Also ... If a customer reserves a room online ,make sure to show pics of what they are gonna expect upon moving in . For example : if someone reserves the biggest room they should be aware that its a overhead unit that is accessed by rolling stairs . Its already difficult and stressful to move and put stuff in storage, but having to figure out what your unit looks like and how it's accessed is even more awful when you need to change things and you're already in a time crunch for renting a truck,room, workers, etc . Pics of the units , hallways ,stairs , would be huge help . Also for the love of God please please please allow stairway acces with no problems , there's only 1 elevand its very hard when there's multiple people moving and only 1 elevator. So either get another elevator or allow stairs, 1 more thing is carts , there's just not enough , thankfully most people are generous and share but if there was more it would help significantly, and if there was more you could leave 1 on each level with a set of metal stairs . I'd give this a solid 3 out of 5 but thats mainly cause the staff is so good and not the ease of accessing units.Peter D.
The staff was friendly and professional. The facility was clean.robin a. | Premières impressions
You're fucking awesome Marty and Joeedwin O.
Le client n'a pas laissé de commentaire.WANDA R.
Le client n'a pas laissé de commentaire.LLOYD D.
Very goodIDARMI R. | Premières impressions
Le client n'a pas laissé de commentaire.KIRT S.
We had a good experience, but they were late opening and their site had their opening time as 8:30 AM. We had to wait a while because the person who helped us had problems with the computer system. He said the manager, who was supposed to open, was the one who dealt with it.FRANCIS T.
Le client n'a pas laissé de commentaire.Rebecca H. | Expérience générale
Le client n'a pas laissé de commentaire.Melissa M. | Online Move In
Le client n'a pas laissé de commentaire.ROBERT P.
Le client n'a pas laissé de commentaire.Danielle B. | Premières impressions
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.LAURA O.
Le client n'a pas laissé de commentaire.NICHOLAS F.
Pleasant woman to ease pick-up.Peter V.
Lynn was great. Always quick service at this location. I prefer this location then the one in my own town.JOSEPH M.
Le client n'a pas laissé de commentaire.JASON R.
I need to speak with an agent from uhaul asap please. There are discrepancies in my recent charges for the uhaul I rented this past Saturday. They are being deducted from my account and the agent on Sunday that I spoke with said that these other charges would be removed by Monday and they have actually been charged to my bank account already. I have the paperwork and receipt that the agent gave me when I dropped it off and said that would be the ONLY charge. Please call my cell phone as soon as possible- this is really effecting my finances and is causing me huge issues bc I have just moved and spent a lot of money on rent, etc. Now I am bouncing charges bc of the additional uhaul charges that should not have been charged to my account according to the uhaul agent at Holyoke Uhaul who I spoke with at length about this. My cell is +14135615706. I'd appreciate a call today so that I can get this taken care of immediately. Thank you so much, MimiMIMI C.
Le client n'a pas laissé de commentaire.DENIS H.
Le client n'a pas laissé de commentaire.noh s. | Premières impressions
Le client n'a pas laissé de commentaire.Joanne B. | Expérience générale
Lynn did an excellent job and made the experience pleasant. Give her a raise!SARAH T.
AucunBethleham Baptis C.
Le client n'a pas laissé de commentaire.ANTHONY E.
Customer Service was A+.SHAWN T.
Le client n'a pas laissé de commentaire.Cassandra C.
Le client n'a pas laissé de commentaire.STEVEN B.
The back floor was covered in oil. Also, moving company that was hired through uhaul never showed up. I still got charged for the truck. I was told I had to take it up with the company directly to get my money back. The company isn't returning any calls, emails or texts. Find your own movers. This service is awful.CORY S.
Le client n'a pas laissé de commentaire.MARIAN S.
Le client n'a pas laissé de commentaire.JONATHAN S. | Premières impressions
Le client n'a pas laissé de commentaire.star a. | Expérience générale
Le client n'a pas laissé de commentaire.SHACHAR G.
Le client n'a pas laissé de commentaire.Asa W.
Le client n'a pas laissé de commentaire.GLENDA A.
Le client n'a pas laissé de commentaire.DAVID S.
Le client n'a pas laissé de commentaire.Eduardo V.
Le client n'a pas laissé de commentaire.Iris J.
I'm lucky I even made it to my location front passenger tire shake so badly that the mirrors shook couldn't even get to see to pass any lanes tried calling for road assistance that was a joke I want refund. This is the second time 26 foot trucks no good long distance. I get to my location and have to kiss the ground that I the driver and my elderly Mother in this bad truck so stressed out if we going to die driving long distance whole truck just shake couldn't see the passenger view all it did was shake. Refund meDONAVAN W.
If you don't have equipment available at the desired pickup location, you should not charge mileage, especially when you don't allow the customer to return to the location that is closer to their desired pickup and drop off.LEE C.
Le client n'a pas laissé de commentaire.GARY P.
Le client n'a pas laissé de commentaire.Lori P.
The employees were very nice and accommodate.SIMON K.
Le client n'a pas laissé de commentaire.Gregory F.
Le client n'a pas laissé de commentaire.JOHN G.
When booking/ reserving my storage unit over the phone, I was never told that my unit was going to be an upper unit. This was a complete surprise to me when I arrived at the facility, as I was told over the phone that this unit was accessible. It is anything but. There were no lifts whatsoever to bring my belongings up to the upper unit, and the stairs were a complete safety hazard. Not only do they ROLL, but they have no safety locking mechanism. At one point, the stairs rolled back while my boyfriend and I were lifting a heavy piece of furniture, and I was terrified for his and my well-being, thankfully we caught ourselves, but we could've been seriously injured if not worse if we had fallen or the furniture fallen on top of us. This was an extremely dangerous and physically painful experience, especially for me because I have a sprained ankle, and I also have chronic back and hip injuries. I am extremely disappointed and disgusted in the lack of accessibility for these upper units. Fix this.Kelley A. | Premières impressions
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Steven K.
Fix the TransmissionILYA B.
If you offer contactless service, make sure that service works. And I had already checked the truck out and done everything that needed to and the attendant was rude and still made me come with her back to the truck when again it was supposed to be contactless. Also make sure your employees know the difference between am and pm, as the attendant told us we had the truck until noon the next day, but I got a text that it was due at midnight. Rude service.JOSHUA W.
Le client n'a pas laissé de commentaire.Jake M. | Online Move In
Le client n'a pas laissé de commentaire.Wellington P. | Expérience générale
Le client n'a pas laissé de commentaire.james i. | Online Move In
Le client n'a pas laissé de commentaire.EDMUND G.
Everything about this service was great. The truck and premises were tidy and the employees were helpful. But the location of the business is not ideal. It is surrounded by narrow roads with faded/nonexistent lane lines and on-street parking. Stressful to drive a truck down! Not much you can do about it obviously - maybe reach out to the town to re-paint the roads surrounding your business?Justus Q.
Le client n'a pas laissé de commentaire.DEVON P.
Le client n'a pas laissé de commentaire.STEPHEN G.
My roommates and I had issues with 2 other uhauls cancelling or moving our reservations ridiculous distances. Marty was quick to find a solution and got us on our way to finish our move. Merci.Ethan M.
Terrible experience and long waits. Only 2 people working and one 1 knows how to work the front desk. The other employee couldn't answer any questions without consulting her first. The staff made my movers (who were on the clock with limited time) wait and waste time while they attempted to sell me a second unit because they claimed the first unit would be â€œtoo smallâ€ after my movers have packed it a quarter of the way through. Lady at the front desk printed my contract with the emergency information wrong 3 times while I experienced long wait times while she has to go â€œget water.â€ She barely answered my questions because she was rushing.SELWYN P.
waive the milage feeLEO H.
Le client n'a pas laissé de commentaire.JAMES C.
Le client n'a pas laissé de commentaire.Iesha R.
Second time using the storage!! One happy customerGloria G. | Expérience générale
Le client n'a pas laissé de commentaire.Ashley I. | Premières impressions
I did not move in to the storage and talked to the U-Haul agent at the truck parking and she said the manager will call you to cancel and it’s been 3 days and he hasn’t called, nor did I get a refund.Nilansh S. | Online Move In
Le client n'a pas laissé de commentaire.GLORIA G.
Le client n'a pas laissé de commentaire.rosario p. | Expérience générale
Le client n'a pas laissé de commentaire.DOUGLAS C.
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.Joshua I. | Premières impressions
Le client n'a pas laissé de commentaire.Aishath M. | Premières impressions
Le client n'a pas laissé de commentaire.Mark B. | Premières impressions
Will never again rent a U-Haul again! My location keep changing and the day to pick up my truck come I travel to pick up what was suppose to be my rental to find out they didn't have it available. I placed my order 2 weeks in advance. This review is for all 3 locations they changed me to not just this address! DONT RECOMMENDED RENTING U-HAUL IN THIS AREA SPRINGFIELD, MA HOLYOKE, MA BELCHERTOWN, MALUIS Z.
Came on a day when the computers were down however, the manager made sure we could still unload into our unit anyways. He was a great help! The other clerk located a flat bed to make it easier for us. All & all they made it work which was very appreciated.Ann Marie J. | Premières impressions
Outstanding customer service.Barbara L.
The Crew at the UHaul on Appleton Street in Holyoke are just Great. Easy to Deal with . Pick Up and Drop Off was very Efficient. Ashley at the Holyoke UHaul Location was a Life Saver for securing a 15 FT UHaul Truck for me last Minute. I'll Definitely be using UHaul in Holyoke in the Future. Merci.Robert B.
Le client n'a pas laissé de commentaire.Karen R. | Premières impressions
Le client n'a pas laissé de commentaire.ernie e. | Expérience générale
Le client n'a pas laissé de commentaire.kristy r. | Expérience générale
Le client n'a pas laissé de commentaire.chris c. | Premières impressions
I have had not the best experiences with uhaul but when I went to Holyoke I was met with exceptional customer service and everyone was beyond helpful. This is going to be my preferred location from now on.gasper m. | Expérience générale
The truck was not clean during Covid the drivers door would not unlock from outside was told I had to climb in from passenger side to get it and it shifted transmission gears severely hard felt like front end was going to come apartAngel M.
Well if there's an emergency like someone drops there home keys between the seats or under the seat after hours you should have someone that can come out and h lock the truck so I can get in my house and use my car . Right now I'm sleeping in the streets with no car until tomorrow when they reopen and I called the after hours general manager and he told me that no one was going to go to the store to open the truck up for us to get our keys that he doesn't care if we stay sleeping in the street or don't have access to our car. Worst experience ever no human feeling at all of it was me and I was the general manger of a other employee couldn't do I would have done it especially after spending over 100 to use the uhaul truck . I'm going to find a way to report this a f make everyone aware of the poor customer service I received.Jessica D.
Le client n'a pas laissé de commentaire.aaron W.
Nothing, was fast and sweet!ROBERT V.
Le client n'a pas laissé de commentaire.Russell T.
Le client n'a pas laissé de commentaire.GARY B.
This particular facility is great! Staff is knowledgeable and helpful, and the units are greatMARY C. | Premières impressions
This is the best location in the area. Very well maintained and great staff. They all deserve a raise! :)JONATHAN L.
Le client n'a pas laissé de commentaire.Katie G.
Le client n'a pas laissé de commentaire.Colby T. | Expérience générale
Very pleasant individuals that work here.MARYJANE K.
Le client n'a pas laissé de commentaire.alixer r. | Premières impressions
Quick and easy no hassle. In and on the rode in 10 minsVICTOR D.
Le client n'a pas laissé de commentaire.HUEL F.
Le client n'a pas laissé de commentaire.JEFFREY C.
Excellent customer serviceMiguel R.
Le client n'a pas laissé de commentaire.SAMMY R.
The people were patient and the vehicle was cleanMICHAEL S.
Le client n'a pas laissé de commentaire.EDGARDO M.
Le client n'a pas laissé de commentaire.Kelsey C. | Expérience générale
Le client n'a pas laissé de commentaire.daniel c. | Premières impressions
Le client n'a pas laissé de commentaire.Heather M. | Expérience générale
excellent customer serviceSTEPHEN B.
Good customer serviceHENRY R.
Le client n'a pas laissé de commentaire.EDWARD H.
Best staff and service,thank u guys for everything.gilberto o. | Expérience générale
Lady at counter was very pleasant and professionalGLENN D.
Holyoke location is the best UHaul location I have ever been to! Great experience.DANIEL O.
The staff was incredibly welcoming and helpful.Tyler R. | Online Move In
Mantener la guagua redi al recojerlaCARMEN R.
Le client n'a pas laissé de commentaire.BRENDAN S.
Le client n'a pas laissé de commentaire.VICTOR A.
I made an online guaranteed reservation for a pickup truck. I was called that morning and told that I might not get a pickup, but instead get a box truck. I asked about the 50 $refund for the guarantee and was told it would be applied to the final contract. I took the box truck but my refund did not occur. There isn't anything else to say.Roxanne M.
Le client n'a pas laissé de commentaire.ERIC G.
Le client n'a pas laissé de commentaire.REYNALDO F.
Loved my uhal experience had my storage unit for over a year, will definitely go back if i need storage again. Staff were very friendly and nice. Also was easy to switch from my small unit to a bigger one before my due date.Eileen C. | Expérience générale
Top notch service. Great security. Good system in place.Joan M. | Premières impressions
Very friendly staff. Easy to rent and easy to move out. Great place! I'll definitely use this storage again if I need to store anything in the future.Agnes T. | Expérience générale
Thank You So Much. I Will Be Definitely Coming Back!carlos r. | Expérience générale
Le client n'a pas laissé de commentaire.Laura Evonne S. | Expérience générale
I really like the facility, but the split level idea is inaccessible for anyone with a disability. Otherwise I'm happy with my choice to store my belongings there.Kathryn R. | Online Move In
The young lady who helped us was very kind and went out of her way to find something for us... THANK YOUjoanna m. | Premières impressions
Friendly staff and very helpful. I wanted a storage 5x5 and they didn't have it, I end up getting the smallest storage but they put me on the system for any 5x5 available in less then 2 weeks they call me, I'm glad I got what I needed. Thank you!!rut c. | Premières impressions
Le client n'a pas laissé de commentaire.LUIS C. | Premières impressions
Le client n'a pas laissé de commentaire.Juliana D. | Premières impressions
Great people, awesome all around. Thank youmaria s. | Expérience générale
Le client n'a pas laissé de commentaire.JERRYLIZ G. | Expérience générale
Le client n'a pas laissé de commentaire.katira f. | Expérience générale
Le client n'a pas laissé de commentaire.GINA O. | Expérience générale
Excellet overallJean V. | Online Move In
Le client n'a pas laissé de commentaire.joan m. | Expérience générale
Le client n'a pas laissé de commentaire.eric m. | Premières impressions
Le client n'a pas laissé de commentaire.RAUL M. | Premières impressions
The staff was very friendly. I'm going thru alot right now my head wasn't there I could understand how to get in and out if facility and you staff took their take and explained thing more then 20x with so much patience.Paula R. | Premières impressions
The lady that helped me was so pleasant helpful and showed me everythingElizabeth S. | Premières impressions
Le client n'a pas laissé de commentaire.Donald A. | Expérience générale
Jon Landry was very responsive and helpful.Julie M T. | Expérience générale
Le client n'a pas laissé de commentaire.Juan F. | Premières impressions
Le client n'a pas laissé de commentaire.luz c. | Expérience générale
thanks!David R. | Expérience générale
Great facilities, and friendly staffJose P. | Expérience générale
Very kind and helpful personalarelis c. | Premières impressions
Everything was amazing I love this place !Yahaira A. | Expérience générale
Wish I was at other end off the hall closer to elevatorjohn h. | Premières impressions
LOVE Marty. He was wonderful to me.MARIE T. | Expérience générale
Le client n'a pas laissé de commentaire.Rachel W. | Expérience générale
Le client n'a pas laissé de commentaire.jennifer b. | Expérience générale
Le client n'a pas laissé de commentaire.Anna G. | Expérience générale
Pero siempre deberían de tener una persona bilingüe para las personas hispana q no sabemos inglésjuana s. | Expérience générale
Very nice,will use and recomendJose P. | Premières impressions
Le client n'a pas laissé de commentaire.Mohammed Aaquil K. | Premières impressions
Easy all the way around. Extremely friendly reception and help throughout the process.fredrik s. | Premières impressions
The gentleman at the front counter who helped me out was great! Very helpful and professional! He definitely improved My experience with UHaul storageChristopher H. | Online Move In
Jon was very informative and helpful.Julie M T. | Premières impressions
Staff are friendly, they will work with you. Excellent service, This is my second time I have use the services!!!Gloria G. | Premières impressions
Le client n'a pas laissé de commentaire.Rose l. | Expérience générale
Le client n'a pas laissé de commentaire.Nathaniel R. | Expérience générale
It was amazing and helpful definitely worth itjoshua d. | Expérience générale
I am very impressed with the facility and the staff. Everything was clean and in good condition, and the facility is very safe and secure. The people who work there are efficient and friendly and know their jobs very well. This is definitely a business that I will use again and again.diane l. | Expérience générale
The woman who waited on us was amazing. Super nice, knowledgeable and most importantly she was patient. I would definitely tell my friends and colleagues to use it.kendra n. | Premières impressions
Le client n'a pas laissé de commentaire.Melissa S. | Online Move In
Le client n'a pas laissé de commentaire.Jo-Ann P. | Expérience générale
Le client n'a pas laissé de commentaire.Hannah O. | Online Move In
excellent service and cleanliness. moved out and ended contract without having ANY human contact. so important now during this plague...peter f. | Expérience générale
Only thing I seen was the unloading door is supposed to open from inside but If you push on the door it will open therefore anyone can enter the buildingkassandra s. | Expérience générale
Le client n'a pas laissé de commentaire.Donnell W. | Expérience générale
Le client n'a pas laissé de commentaire.Margarita R. | Premières impressions
Le client n'a pas laissé de commentaire.Dani L. | Premières impressions
Yo siempre he usado él uhaul para todas mis mudanzas.no quiero a nadie mas q uhaul.me gusta los precios y los espacios grande en los trucks,me gusta todo.Vivian C. | Expérience générale
Everyone at the facility is just so helpful!Tammy B. | Premières impressions
I was amazed at the specious and well kept facility is.My only problem was how far I had to walk to get to my unit.Wayne W. | Expérience générale
I recommend anyone to you storedWilfredo R. | Expérience générale
Excellent service à la clientèlejessica r. | Premières impressions
Completely over pricedDalisha R. | Premières impressions
Thanks to Marty. He's the best!jose m. | Expérience générale
Bienjorge a. | Expérience générale
Manager was cold, unfriendly, and didn't appear to want our business. Answers to questions were short and dismissive. Facility appeared clean however there is a smell of dead animals.Thomas M. | Expérience générale
Great Job TeamSteven B. | Expérience générale
100 % garantizadoMIGDALIA F. | Expérience générale
Great service!Jessica H. | Expérience générale
The clerk, Lynn, who assisted me on the phone was exceptionally helpful, competent, and courteous.michael s. | Premières impressions
Very accommodating on such a short notice.Amarilys C. | Premières impressions
It was great having a good costumer serviceYashira M. | Premières impressions
Got great customer service and the lady who attended to us was very helpful. Satisfied customertenisha s. | Premières impressions
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