Évaluations des clients U-Haul Moving & Storage of Horsham

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Horsham

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Sanchit S. le

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Le client n'a pas laissé de commentaire.

Glen N. le

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Le client n'a pas laissé de commentaire.

Anthony F. le

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I live in dublin pa and had to drive 30 miles to get a pick up truck

Cori G. le

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Le client n'a pas laissé de commentaire.

Brian B. le

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Le client n'a pas laissé de commentaire.

Dat N. le

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Good service

Elizabeth M. le

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Truck was not ready. Dolly wasn’t in the truck. Issues with the app. Service in return was not good.

Mohan V. le

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They broke my keys :(

Thomas J. le

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A world of difference from the pickup point.

patricia l. le

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.69 cents per mile is a little expensive when other rent-a-trucks, don't charge for within 50 mile radius.

Lee B. le

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Le client n'a pas laissé de commentaire.

tanya s. le

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closest pick up location far from home. Extremely difficult to change pick up time/date and location. Rented for a move and had unexpected changes due to settlement being pushed back. The online and phone services poorly run and were very time consuming when there wasn't much time to spend on something that should have been very simple to change. Needed to speak with scheduling rep and either couldn't get through or was bounced between departments. Spent hours and was very frustrated.

Tom N. le

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I made my reservation over the phone, not at the site. I received an email confirming my trailer would be ready at the site. Upon my arrival I found out the trailer was at a different site many miles away. The only reason I was able to rent a trailer was the site just happened to have one available. Also, after returning the trailer, well before the required time, I received a text msg. reminding me to return the trailer. The personnel at the site told me I would receive an email confirming the trailer’s return, I never got any email. The reservation process is terrible.

Jessica D. le

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Le client n'a pas laissé de commentaire.

Cheryl S. le

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Le client n'a pas laissé de commentaire.

Tim B. le

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Employee went above and beyond to assist. Highly recommend.

George B M. le

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THE ASSOCIATE YOU WAS WORKING WHEN I PICKED UP THE TRUCK WAS EXCELLENT. THE PERSON ON THE RETURN WHO WAS A WOMEN , HAS NO PEOPLE SKILLS

Ray A. le

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Le client n'a pas laissé de commentaire.

ron h. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

michael m. le

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I waited 30 minutes for them to check my uhaul rental in and print me out a receipt- completely unacceptable. I have rented a uhaul cargo van 3 times this year. This extremely unacceptable customer service will lead me to go to other rental locations in the future.

Oscar S. le

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I was directed to a different pickup location the day of my rental request. I would suggest for uhaul to call (or text) and email (which was done, but I didn’t realize it until I reached the original pickup location).

sheena h. le

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I was forced to rush my move in order to have access to the main doors to the facility. This proved to be quite challenging. I paid entirely too much money to be limited to business hours for access.

Walter D. le

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Le client n'a pas laissé de commentaire.

Paul M. le

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Le client n'a pas laissé de commentaire.

Amy H. le

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We did ride share and no equipment was assigned to us. So our check-in process was exceptionally slow and we were on a time crunch. Not the experience I had hoped for.

James D. le

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Tell Sharde Taylor to stop overcharging customers. I reserved for 4 hrs and took 7. She charged me 2 FULL DAYS! Seriously. And a second insurance charge. She overcharged me $35. Luckily I caught it and called customer service and she refunded me for Sharde’s mistake. It advertised $19.95 per day!

William H. le

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Excellent service!!!

natalee G. le

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The estimated was inflated with an insurance cost I refused at purchase and now your manager won’t give me my refund. Also I was charged for gas and I brought the truck with the exact amount given. I was robbed by your store and the manager is being an a$$ hole about the situation

Lewis E. le

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Was the worst experience, the trailer they reserved was much further away from our pickup , plus it was the the wrong size trailer, my order had io be forwarded to another place, that was the fourth place overall, when we got to horsham the owner waited on us, the right trailer was there, it had two bad tires on it on the roadside, he said take it or leave it, we left with the car on the trailer and wottied all the 200 miles home. I would never recommend you business to any one.

margaret w. le

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Le client n'a pas laissé de commentaire.

James E. le

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Le client n'a pas laissé de commentaire.

Quintina R. le

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Le client n'a pas laissé de commentaire.

Mohan C. le

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Le client n'a pas laissé de commentaire.

KATHLEEN HENNEGA K. le

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Used uhaul for years and will continue to do so. Plus I have a friend who works for your company

Allison R. le

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Uhaul consistently offers great deals and courteous service. I have been very happy to use their services. Having a months free storage was an added perk. I highly recommend Uhaul.

Mark P. le

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The Staff was extremely helpful throughout the entire process of pick-up, return, and storage.

Allison R. le

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Uhaul has been absolutely wonderful to me. The staff ALL courteous, and kind. The rates very reasonable! Uhaul has made a hard time much easier!!!

Mark P. le

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The staff was absolutely fantastic. Very helpful and accommodating.

kim t. le

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Everything was great

Daphne D. le

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N/A

Daphne D. le

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N/A

Donna C. le

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Very pleased with the service provided by the manager Brian and his staff. Fully recommend this facility. Great folks here.

dean j. le

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second floor access needs an elevator or at least less steep stairs with a slip free surface.

Govan H. le

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Other than requiring a person to buy that special lock, the storage was great!!

Govan H. le

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Ok unit, not worth the cost. Also having to buy a special lock is kind of ridiculous!

AMANDA P. le

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I unloaded a Ubox at this location and the team was friendly and helpful.

Achim S. le

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Asked a couple times to see my boxes and have been told it was not a good time as the relevant person to show was not available. Staff was friendly but not helpful in this regard.

Ken r. le

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Very pleased with facility.

JONATHAN C. le

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NA

Nicole T. le

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This facility had false representation on the website and I felt as though it was a "bait and switch" which is illegal. The employees saw this also.

cedric w. le

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Awesome customer service and great environment

Darnella R. le

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Excellent service!

Cathy T. le

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I do have to say that SOME of the staff were very friendly. However most seemed very quiet and not willing to go out of their way. Storage is extremely overpriced, so I moved my storing elsewhere.

Mary Lou G. le

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Everything went smoothly with our truck rental and use of storage space.

JOSE C. le

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I rented a unit for about three years and never had any issues. Staff was always helpful and polite. I have been extremely satisfied with their services and would highly recommend.

Matthew G. le

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Manager, Brian rude and condescending. Tried to discuss a matter with him, he refused to return phone call feeling he had nothing more to add to the conversation. Unacceptable behavior towards me!

SCOTT T. le

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Used the facility for 5+ years and always great. Retired now so don't need the extra storage.

john d. le

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Only needed short term but met m6 needs

wendy l. le

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It was very convenient and I was provided with the first month free for bringing a truck from another facility.