Customer Reviews for U-Haul Moving & Storage of Horsham

7 828 évaluations

1418 Easton Rd   Horsham, PA 19044
(Across From Naval Air Base)

(215) 672-7050

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(215) 672-7050

1418 Easton Rd
Horsham, PA 19044
(Across From Naval Air Base)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Faizan A. 
Évaluation :
1

Was never explained that the first time arriving that I need to be there when an employee needed to be on site until the day I was moving. I had three agents try to call someone on site and no one would answer. Finally a representative was able to get ahold of someone. I was also told that I was not being charge for the first month and reviewed my bank statement and was charged.

Joshua H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael J. 
Évaluation :
2

I was disappointed that it was put on me to take multiple pictures of every scratch and dent on the truck so it would not be blamed on me at a later date. An employee should come out to the truck with the customer to ensure everything is in order for the customer.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Connor U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam H. 
Évaluation :
5

Easy rental , good customer service.

John G. 
Évaluation :
5

Very helpful and attentive

Katrina R.  |  Expérience générale 
Évaluation :
4

Everything was amazing! Thanks U-Haul & U-Box staff!!

LaShonda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

don T. 
Évaluation :
5

Very nice and accommodating staff

Peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell I. 
Évaluation :
3

It would have been nice to know at drop off we were going to be charge a cleaning fee of $50 And a after hour drop off fee of $20 - these fees were never Tom's to us

Amy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer S. 
Évaluation :
5

This couldn't have been easier, cost effective, and every single staff member was so kind.

kelly D. 
Évaluation :
4

All the people were very good, thanks for your help

REBEL C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome R. 
Évaluation :
5

Nothing particular. Please maintain the standard. Excellent customer service

GOWRISANKAR R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shubham C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nick P. 
Évaluation :
1

$266 dollars for one tire is insane. You guys should cover that anyway. It's completely out of my control if a nail goes into one of the tires from regular road driving. I'm am NOT satisfied at all.

Cameron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carla S. 
Évaluation :
5

So my reservation rescheduled for 11 o'clock. I was running late about an hour so it canceled. I called the U-Haul 800-number and they informed me that the reservation had been canceled but they could book me another one. They told me they booked the reservation for 1050 for 12:15 PM because I was only 10 minutes from the location to pick up the truck. When I went into the location to pick up the truck the location stated that they did not have a truck available and my reservation was for 3:15 PM not 12:15 PM which was the original top of the reservation. After about 30 minutes they found a new location for the truck, but it was an extra 8miles from the original pick up location there for it cost us more time and money for this move. Both the Glenside and Horsham locations were on point. I would recommend both to anyone that needs a uhaul.

DonStephanie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sergio Z. 
Évaluation :
3

I rented a trailer and returned it after hours they charged me for 2 days plus 20 dollars for after hours returning. Doesn't say anything about charging u for after hours return

Saylor J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

esther B. 
Évaluation :
3

Let them know, at the time of rental, that although, you are renting there, you might have to pick up the equipment in another location, miles away from there, instead of lettingthem know, the moment they are picking up the equipment.

ROGELIO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD G. 
Évaluation :
4

nothing.. it was easy, convenient. very pleased

marystuart M. 
Évaluation :
5

I loved the help I got from the friendly and courteous CSR and from the manager! Great experiece! Very satisfied with the assistance and help I received.

MARK S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachael D. 
Évaluation :
5

Your customer service was excellent. Can't think of anything that I would improve.

Al C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVONTE C.  |  Expérience générale 
Évaluation :
5

Great and helpful people! Went above and beyond. Merci!

Skyler S. 
Évaluation :
5

Everything was just as expected. Not sure what you could for improvement. Equipment is always good and staff is friendly and knowledgeable.

john B. 
Évaluation :
4

Make it possible to order boxes and moving supplies and have them put in the Ubox when it is delivered

Debbie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
3

To expensive!!

Susan Y. 
Évaluation :
5

The best service and excellent team would definitely recommend to my friends

Lana L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valarie Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward E. 
Évaluation :
5

All good!

kevin D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chad P. 
Évaluation :
5

The customer service people are very nice and helpful. I changed my reservation date with no problem. When I picked up the cargo van it was clean and new. I use this location several times and every time I get good service.

Elizabeth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Luigi C. 
Évaluation :
5

Excellent and timely service, cost effective. delivery before time. No Damage at all. Would definitely recommend

anamika T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natividad M. 
Évaluation :
5

Nothing. Great customer service!

Suzette Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karlerys N. 
Évaluation :
5

Very good experience with storage here for over 2 years. Great staff and great facility.

Stephen B.  |  Expérience générale 
Évaluation :
1

Paul was very unprofessional rude and nasty asked if we're being evicted accused use of smelling like alcohol and stopped working in middle of transaction left in tears

wendy R. 
Évaluation :
5

Front desk employees were very nice and helpful !

Francesca B. 
Évaluation :
5

Pick up was great. It was fast and very easy. Staff was very helpful.

Sam Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mariane tom T. 
Évaluation :
5

You did a fine job and even though I don't plan on moving ever again, I would use your service!

Nancy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise F. 
Évaluation :
1

I have called that location several times about an overcharge on my credit cart for Contract #20991591. several promises that they would credit my account but to date no return phone call. I was overcharged for two additional days ($14,95 each day) and an after hours service fee (20). I would prefer to resolve the overcharges without involving my credit card company

Luke C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

lauren F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMAR V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judi L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stirling P. 
Évaluation :
1

When I got the truck I went over all the fees in person with the counter employee. I was on a very strict budget so I was certain about the final price. When I got the truck I noticed there was a lot of marks on the truck without the proper marking stickers. I had no idea that you had to take pictures for proof of damage. No one told me, but yet they told me all the other information I needed to know. I was told I did those damages which are not true in the slightest I used this truck to get back and forth from school and that was it. The manager stole my money by charging my card for a damage that wasn't mine. I am beyond mad because this is the 4th time I was charged more then I was told. I will be taking this to court if I don't get reimbursed. That is my money that I worked hard for that is being stolen from me. I would like this to be resolved as soon as possible, so that I can move forward with the legal process if my money is not not returned to me.

Liam C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan V. 
Évaluation :
5

Location was great. Return of the equipment was very easy. Receipt emailed within an hour of drop off.

Thomas U. 
Évaluation :
5

Staff walked me and my hubby through the entire process. It was a good experience

Natividad M.  |  Premières impressions 
Évaluation :
1

The pods were late and no one had any idea on where they were or when they would arrive. I received multiple conflicting notices making scheduling unloading impossible.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD G. 
Évaluation :
5

Outstanding

Anthony L. 
Évaluation :
4

Boxes showed up a day late, but that was ok. The boxes were picked up the next day as scheduled but the driver didn't call ahead. We still had a few items to put in the containers. All in all I worked out pretty good. I have recommended them to a friend. Thanks

Mike D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard G. 
Évaluation :
3

Explained that the gas gauge didn't work and cause me to overfill the tank. Meaning I paid money that I shouldn't have to and got no response for it. Disappointing. Since it's very easy to see how much more gas I brought the vehicle back with then what I took it out with.

Nertil G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry C. 
Évaluation :
3

I was charged for gas even though I filled the tank to the required amount.

John V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick N. 
Évaluation :
5

Answer the phone quicker

tim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernadette I. 
Évaluation :
4

Customer area is disorganized.

Timothy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey E. 
Évaluation :
4

This was a simple, super inexpensive way to move my belongings cross country. I loved the flexibility of being able to order more boxes than I might need, just in case, and get refunded for what I don't use. The boxes fit way more stuff than you'd think, as long as you pack it strategically. We were provided with more than enough furniture pads. None of my belongings were damaged in transit! It was a seamless process from drop off at my old address to pickup at my new address. Je la recommande fortement.

SONYA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryne C. 
Évaluation :
4

I was told that it only takes about two hours for the installation and was given a 9am appointment. I was NOT told that it's a first-come first-served “appointment” and although I got there at 9am, there were others who arrived before me. I did not have a ride because I knew I could walk to local stores and shop for a few hours while they did the work on my car. It took nearly 8 hours because I had to wait for them to complete the other cars. The employees were all very nice and I was given a discount, but that does not make up for “losing” an entire day.

rachel E. 
Évaluation :
4

I was a little disappointed that the car was not ready by 4 pm as promised when I dropped it off at 9 am. But we could pick it up the following day and everything seemed fine.

Jeff H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

We didn't know there would be pads in the box so had already wrapped everything before the box arrived. Sent the unopened pads back in the box.

JOHN C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Damon H. 
Évaluation :
3

Very unhappy. Only went 33 miles and put in 2 gallons of gas before returning. Was charged $18,38 for 4 gallons! Clearly looks like uhaul is padding the bills.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda R. 
Évaluation :
5

In his approach to customer service,Zahfair is an exceptional model. He was very polite,respectful and helpful,which made for a very positive experience with U-Haul. Thank You Zahfair!

RICARDO G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVONTE C.  |  Premières impressions 
Évaluation :
5

Paul was great, always available to help working or not he responds to anything his employees are incredibly helpful and so nice. Overall my experience with this uhaul location was the best so far I have been doing business with uhaul for 20 years now. Pa and NJ Paul is fair but firm and that makes all the difference in the world. Thank you Michelle Tuccillo

Michelle T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS L.  |  Expérience générale 
Évaluation :
5

My location manager Paul Clements in Horsham was great. Over and above all of my needs. Going thru a divorce difficult situation. With his much given help I made it. I subcontracted a moving company Hero Movers not good. On my last day when we brought back all the overflow items for storage awful. Paul amazing.

JEANMARIE N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christiana G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Howard D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randa B.  |  Expérience générale 
Évaluation :
5

The employees there were great! They went above and beyond to help and made sure there weren't any issues.

MICHAEL K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHIM S.  |  Premières impressions 
Évaluation :
5

Helped us even though they were closing soon! So friendly and helpful

STEPHANIE P.  |  Premières impressions 
Évaluation :
5

Micheal Parsons was really nice. And Paul Clements is really professional with good problem solving skills.

Charlita C.  |  Expérience générale 
Évaluation :
3

Micheal Parsons was extremely helpful however he told me my ubox was not available when it was right down the street at 1200 Easton Rd. I had to spend an additional $80 on a storage unit. $200 to have some go back load the box so I could go back to my new out of state residence. And the uhaul at West Oak lane charged and additional $44,21 for keeping cargo van 1 hour late. This has a painful and excessively expensive move because customer service emailed me the wrong location.

Charlita C.  |  Premières impressions 
Évaluation :
5

All staff members were always helpful and courteous to me,which is always appreciated. Paul and Angela, especially, have been very resourceful and efficient about satisfying my needs as a customer. Merci.

RICARDO G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esra W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B.  |  Expérience générale 
Évaluation :
5

No issues. Process was easy. Employees were hard working.

Andrea M.  |  Expérience générale 
Évaluation :
4

The computer entrance stunk, had to get new card to many times already, the only thing that was negative about the experience so far, thanks again

REBEL C.  |  Premières impressions 
Évaluation :
5

I had good experiance first time with U-Haul

ULLAS R.  |  Expérience générale 
Évaluation :
5

I was very happy bringing my business to this location. Everyone was extremely helpful and courteous towards me and my situation time. They were leaving it and understanding. In my eyes it's nice that people like this are still around.

Alexander Z.  |  Expérience générale 
Évaluation :
3

Storage units are too small. I had to rent two units, which is very expensive!

Patricia R.  |  Premières impressions 
Évaluation :
5

My storage unit was amazing. I also had very good access to it. I have blanket stuff animals sofas mattress and everything was as if I dropped it off the same day. Everything smelled as good as when I dropped it off. Super pleased with the unit the customer service and everything.

victor r.  |  Expérience générale 
Évaluation :
1

Had issues with access at the start of the lease. Units were dimly lit and out dated. Double the size, clean, and well lit at extra space storage right down the road.

Tyree S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel H.  |  Premières impressions 
Évaluation :
1

I had reserved a pull up storage bin on 3/16 via phone made it clear several times that I needed a pull up storage bin, they said it was no problem that they had one available, i gave them all mt information. They sent a confirmation with by e-mail.i also reserved a van. When we went there Sunday 3/20 they told they only had a van reserved but not a storage bin. Needless to say I was so upset, they kept insisting that I had called the wrong place even thou the van was there for us. We had to settle for an inside unit which was so hard to move in furniture. This was the most frustrating experience I ever went thru renting a storage unit.

pat m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara s.  |  Expérience générale 
Évaluation :
4

They were always accommodating & helpful in my experience.

christine p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA M.  |  Premières impressions 
Évaluation :
3

For some reason this facility never reviewed my online check out of my storage unit and kept sending me letters saying I was behind in my payment 2,5 weeks after move out. I made numerous calls to the home office stating I moved out on Jan. 15th but kept getting emails/texts about nonpayment. One final call to Laura this week finally got this all straightened out. At least I hope so.

Colette S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shamoni S.  |  Premières impressions 
Évaluation :
5

Non

auta s.  |  Premières impressions 
Évaluation :
3

Two concerns with renting at this facility was the darkness within the storage units. Unless you walk the length of the hall to trigger the exterior lights, the interior was still too dark to see anything. Second the exterior card reader was down 70 % of the time I rented the locker. Which in turn you had to go into the front office, wait in line (sometimes 10-15 minutes) to ask to be let in the back door. Lastly it took the last time I visited for someone to correct my name on the card from Dave to Fred.

FREDERICK B.  |  Expérience générale 
Évaluation :
3

The woman checking us in was not familiar with the process and had much trouble finding my reservation. She could not even describe how we get to the unit!!! She finally got us a unit on the 2nd floor - our reservation was for a first floor as my daughter and I have challenges with stairs especially with boxes. I was not offered a first floor option nor was I given an option to yeah or nay renting. I will follow up with the manager but so far the lower cost is showing in service!!! I would love feedback to discuss my frustration. It disturbs me that there are 2 rat stations in the small unit. I hope they don't eat it and die in our boxes.

Susan E M.  |  Premières impressions 
Évaluation :
3

The code # never worked to access the storage area. There was a mix up in providing the size I originally requested, but the issue was rectified.

Colette S.  |  Premières impressions 
Évaluation :
5

Prince wat great helper thanks a ton

LATOYA D.  |  Premières impressions 
Évaluation :
5

I found the facility to be one of the best that I dealt with during a tiered 4-year move for my elderly mother's residence and mine. The entire staff was friendly and helpful. They made it a point of going far our beyond any other services seen. Merci

Linda R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Art F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cathy g.  |  Premières impressions 
Évaluation :
1

Move in was smooth, the units are poorly lit and had trash on the floor before move in. The security system was not working 3 of the 5 times I accessed my unit. When asked the staff knew but said the storage manager was not there for well over a week not on vacation. Staff did not know how to open the main doors on one occasion and had to let me in through the employee door. Staff was in general not helpful or friendly anytime I was there. They all had headphones in and did not pay attention to what they were doing. I had to repeat myself multiple times to every employee. At move out I rented a van from this location. It took 2 employees over 40 minutes and 3 different contracts to get the van I asked for initially. They then argued with me when I reported that the gas in the truck did not match the gauge on the contract. I reported this before leaving the property and they argued that I had used the difference already and wanted me to return the truck with more fuel than it was given to me. I will not be renting or storing at this location and recommend that any family and friends avoid it as well.

Jesse W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth Ann M.  |  Premières impressions 
Évaluation :
4

My initial reservation for a unit could not be found when we arrived but the associate that helped us find another unit was very helpful.

Jean M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia B.  |  Premières impressions 
Évaluation :
2

The staff talked about other customers in front of me. The staff used several inappropriate words. My reservation for storage was overbooked and really disrupted my move and plans.

Zachary C.  |  Premières impressions 
Évaluation :
5

Only issue I had was online I made reservations for a big storage and when I got there they did not have the one I orderd so had to get 2 smaller ones

DAVID D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexis I.  |  Expérience générale 
Évaluation :
3

Sophia was fantastic. The storage units themselves are 'basic' with open ceiling structure, meaning mice / rats / bugs from a neighbor unit can easily infest the unit where I stored my stuff. The lights weren't all working and it was dark in the unit, couldn't see easily what were were doing. I rated yes to all the question above but would have maybe on most if the choice was avail.

FREDERICK B.  |  Premières impressions 
Évaluation :
5

The unit Size I needed was not available

juergen s.  |  Premières impressions 
Évaluation :
5

The staff was always helpful. The facility was always well maintained!

gloria m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emmett A.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Guy D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy W.  |  Premières impressions 
Évaluation :
5

The area was always clean and a year later my furniture looks just as good as it did when I moved it there. I highly recommend uhaul in Horsham PA!!

tom z.  |  Expérience générale 
Évaluation :
1

Reaching representatives in the office has been a nightmare. I've been told on three different occasions that my UBox would be there and it wasn't. Found my UBox at another location and it's been unlocked. UBox still has yet to be delivered to the location so my rented unit sits empty. Reps are nice once you get hold of one but all the information fed is untrue.

Aaron F.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Peter c.  |  Premières impressions 
Évaluation :
3

I was promised a refund for the unused portion of my monthly rental when moving out and vacating the unit on 4/11/2021. I have not seen that refund and it has been over a month of waiting. Can someone please help me get the promised refund as promised? I was formerly in Unit# 2046 at your Horsham facility. I spent over $4 000 dollars moving to Florida using a U-Haul truck and was happy until promises were broken on the refund.

JAMES T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT A.  |  Expérience générale 
Évaluation :
5

Everything was perfect. The staff friendly and helpful. Merci.

PATTY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jane t.  |  Expérience générale 
Évaluation :
5

I had a very good experience renting from U-Haul Horsham. Le personnel était amical et serviable. Facility was kept clean and well lit. The only downside was the sliding door (#12 door) to the storage units was often in op forcing me to walk around to get to my storage unit. More regular PM of this access door would prevent this, imo.

Anthony J M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara s.  |  Premières impressions 
Évaluation :
5

Great experience! Staff was friendly and courteous, location extremely convenient, and facility very clean and easy to move things in and out.

Kyle P.  |  Expérience générale 
Évaluation :
5

Super easy, and everyone was helpful

RYAN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOPE C.  |  Expérience générale 
Évaluation :
5

Friendly and accommodating staff.

Ronald W.  |  Premières impressions 
Évaluation :
2

I have never had such a bad experience and paying so much a month. If I was not pregnant I would have moved storage facilities. You never knew if the card would read and open the door. Sometimes the doors were locked during operating hours. Other times one door wouldn't work and you were stuck using a small entrance door. I could never pay my bill online because my info was incorrect and I had made multiple attempts to correct it and got no place. There was a time I went to pay my monthly rent and I was told the person did not know how to use the debit payment method that I needed to come back and then they wanted to charge me a late fee because of their own employees fault. With this storage facility it was always something and I would not recommend it.

alicia b.  |  Expérience générale 
Évaluation :
5

We came by right before closing, it was freezing and snow on the ground, after driving 3 days. The guys were amazing! They said we could park the truck in the lot and unpack the next day. I started out with one storage unit and whenever I needed another I simply asked and they were able to find me one close. Amazing service, wonderful people, clean and ready to access location. Thank you for making this move easier!

lisa r.  |  Premières impressions 
Évaluation :
3

First of all when I go to my storage the main light goes out after a certain time and I have to go back and restart the light. Also I had moved out and told them that I was emptying out my unit and when I told them that everything is out and cleaned the person told me that everything is okay no payment. Then I was billed for December of $191 I called and was told that I will be refunded and it will be in my checking account in 3-4 days. That time period went by and no refund came in so I went to the Horsham location and at first I had a hard time with the person on the counter ( I was in a middle of moving out which during that time frame I left some items which I took my lock with me to use at the storage facility. Which they had placed a lock there that's no problem I was glad that they did that.) I had the manager to go and opened the door. Well when I was talking to the person about it she said that I had left it in a trashy condition which I told her that the manager went with me to open the door which I had emptied and swept out and cleaned the unit. She told me that the person that I was talking on the phone was terminated on that day I didn't believe that. She told me that I will be getting a refund but it will be another 5 days which had frustrated me a lot. She wasn't look concerned about the situation .

Thomas H.  |  Expérience générale 
Évaluation :
4

A commendation to the front office staff is warranted. Their helpfulness in maneuvering the moving out process was especially appreciative. Merci.

jane t.  |  Expérience générale 
Évaluation :
4

Only complaint is that I was unable to contact the facility by phone. Always transferred to the Call Center. Even the Call Center was unable to contact the facility and sent a message to the facility to call back. Have not gotten a call back. Email message was sent to my son and when I replied back to the email address it was sent from, I got a message that it was "Undeliverable".

michael m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael m.  |  Expérience générale 
Évaluation :
1

My experience with Uhaul both storage and truck rental has been the most atrocious experience I have ever had with this type of service provider. I would never recommend this to any friend in the current state of things.

Steven R.  |  Premières impressions 
Évaluation :
5

Thank you! Excellent service!

andrea r.  |  Expérience générale 
Évaluation :
5

Staff members are professional, courteous, competent, and helpful.

Valarmathi T.  |  Premières impressions 
Évaluation :
5

Your employees were very helpful and easy to work with. The next time I need storage, I'll be coming back to U-Haul

Laurence N.  |  Expérience générale 
Évaluation :
5

Helpful

Emad A.  |  Premières impressions 
Évaluation :
5

Friendly fast & easy well kept and well lit

Crystal M.  |  Expérience générale 
Évaluation :
3

The initial people I dealt with were okay, not so friendly. The current one is not very customer focus. Her idea of a greeting is what do you want? It appeared you guys hire the cruelest people in the area.

Louietta J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARROL W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth A.  |  Expérience générale 
Évaluation :
5

Everyone was friendly, helpful and professional. Thank you all.

Marie H.  |  Premières impressions 
Évaluation :
4

Clean, climate controlled units, pleasant sales associates. Only downside was no lighting inside individual storage unit to locate items when necessary to retrieve.

kathleen r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn M.  |  Expérience générale 
Évaluation :
5

Service was great. Thanks!

August R.  |  Premières impressions 
Évaluation :
3

Sean was very helpful!

Jenna Y.  |  Premières impressions 
Évaluation :
4

Staff was efficient, though "friendly" is not how I would describe our interactions. A HUGE negative is the absence of an elevator for upper floor. Using stairs added extra time and energy.

Suzanne L.  |  Expérience générale 
Évaluation :
5

Brian, the manager, helped me out SOOOO much I didnt know WHAT to say. The building is VERY clean and well lit. EVERYBODY is friendly and helpful. The prices are VERY reasonable. Controlled heating and cooling, so your belongings DON'T get damaged in ANY way. I would recommend renting a storage until from U-Haul to EVERYBODY and ANYBODY. THANK YOU very much.

dawn s.  |  Expérience générale 
Évaluation :
5

If you need storage this is the place!

robert p.  |  Expérience générale 
Évaluation :
3

The store closed at 7pm. My ride was running late and the employee, Shar, closed and left with me standing on the sidewalk in cold, windy weather. It would've been nice if she had invited me to wait inside.

Suzanne L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee S.  |  Premières impressions 
Évaluation :
5

Thank you for the good service

Margaret L.  |  Expérience générale 
Évaluation :
5

The move-in process was seamless. Brian explained how everything worked and then showed me to the unit. Went back into the rental office expecting to pay but then found out the first month was free!

Laura L.  |  Premières impressions 
Évaluation :
5

Well done filled our need

james d.  |  Expérience générale 
Évaluation :
4

My experience was a good one

saundra c.  |  Expérience générale 
Évaluation :
4

I was forced to rush my move in order to have access to the main doors to the facility. This proved to be quite challenging. I paid entirely too much money to be limited to business hours for access.

sheena h.  |  Expérience générale 
Évaluation :
5

Used uhaul for years and will continue to do so. Plus I have a friend who works for your company

KATHLEEN HENNEGA K.  |  Expérience générale 
Évaluation :
4

Uhaul consistently offers great deals and courteous service. I have been very happy to use their services. Having a months free storage was an added perk. I highly recommend Uhaul.

Allison R.  |  Expérience générale 
Évaluation :
5

The Staff was extremely helpful throughout the entire process of pick-up, return, and storage.

Mark P.  |  Expérience générale 
Évaluation :
5

Uhaul has been absolutely wonderful to me. The staff ALL courteous, and kind. The rates very reasonable! Uhaul has made a hard time much easier!!!

Allison R.  |  Premières impressions 
Évaluation :
5

The staff was absolutely fantastic. Very helpful and accommodating.

Mark P.  |  Premières impressions 
Évaluation :
5

Everything was great

kim t.  |  Premières impressions 
Évaluation :
1

S.O.

Daphne D.  |  Expérience générale 
Évaluation :
1

S.O.

Daphne D.  |  Premières impressions 
Évaluation :
5

Very pleased with the service provided by the manager Brian and his staff. Fully recommend this facility. Great folks here.

Donna C.  |  Expérience générale 
Évaluation :
3

second floor access needs an elevator or at least less steep stairs with a slip free surface.

dean j.  |  Expérience générale 
Évaluation :
5

Other than requiring a person to buy that special lock, the storage was great!!

Govan H.  |  Expérience générale 
Évaluation :
2

Ok unit, not worth the cost. Also having to buy a special lock is kind of ridiculous!

Govan H.  |