Customer Reviews for U-Haul Moving & Storage of Hudson

1 500 évaluations

14906 US 19   Hudson, FL 34667
(@ New York Av)

(727) 862-2572

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(727) 862-2572

14906 US 19
Hudson, FL 34667
(@ New York Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra D.  |  Expérience générale 
Évaluation :
5

Friendly staff, easy to get in and out.

KIMBERLY H.  |  Premières impressions 
Évaluation :
2

Manager at this location was more concerned with her lunch than helping customer. Also ceiling in my unit was starting to deteriorate over time. Would not ever go back to this location.

Eric B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clary F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert L.  |  Expérience générale 
Évaluation :
5

Rental made easy

John G. 
Évaluation :
5

I just love the hospitality I get each and every time I rent from this location. Kat is the on site manager at this U-Haul. She has been with the company well over 10 years. She is very knowledgeable and certainly knows what she is doing. She takes her time explaining everything you need to know. Her job is far from just office work. Part of her job is to hook and unhook trailers, inspect trucks coming and going, maintenance on the Uhaul trucks and trailers as need, load and unload storage boxes with a forklift, fills propane tanks, ordering products, inspect the property, and storage units, customer service and much more. But most important she always makes sure her customers are first and foremost. She Makes sure they each and every customer is completely satisfied before they leave the property. Thanks Kat. I will definitely be back. Kat is Very highly recommended.

Nadine E.  |  Expérience générale 
Évaluation :
5

Front cab had black X's indicating previous damages, doors do not shut all the way and had to use force to close them, doors misaligned, right side wheel well showed serious prior damage, brakes were spongy (spelling?) (with and without the truck being loaded). Kinda thrown off when I was told that I could not leave the rental truck on the premises after it was rented so I could go back home and drop my personal truck off and come back and get the rental truck, I had to drop the truck off at a shopping center and walk back to the uHaul facility and retrieve my personal truck

Thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRED DELBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFRED V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandie b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL M. 
Évaluation :
5

Very good experience with the staff on site.

John S. 
Évaluation :
5

This location is GREAT! Kat is always so very helpful and professional. I don't go anywhere else to pick up a truck. This place is awesome!!!!!!!

WENDY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Both of the ladies that attended us we're wonderful.

SERGIO R. 
Évaluation :
5

Great customer service!!!

Brent G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Angel A. 
Évaluation :
4

Customer service less than friendly could improve

CHRIS H. 
Évaluation :
4

Chandler was very professional and helpful. we really appreciated being able to extend our rental, by doing so we were able to complete our local move without hiring a moving company. Merci.

Jeanne S. 
Évaluation :
1

Worst service experience ever and would never go back here. It was the employee who didn't want to acknowledge or help us. The area looked nice and well maintained though

Kevin H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cindy P. 
Évaluation :
5

Kat was outstanding

Charles V. 
Évaluation :
5

Excellent service! Friendly!

Nancy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle R. 
Évaluation :
5

Excellent, reasonably priced climate controlled unit. Great staff, always friendly and professional. Kat does an awesome job!!!! Great Experience!!!!

DENNIS H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ken B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dorian K. 
Évaluation :
5

Cat at this location helped us fill out a roadside assistance request over the phone and called back to check on us . She is the type of employee this store should be proud to have working for them! Also the contractor(didn't catch his name) who showed up and changed the car hauler tire in the rain went above and beyond for us! I would recommend buying the safe tow policy as I think maintenance might be lacking on the equipment.

Warren C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianna N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle W.  |  Expérience générale 
Évaluation :
4

Understaffed in the morning. Only one person on duty to check in and help customers with equipment. Made for a slow check in process. Could not do online check in as the app froze on the final screen and would not move forward.

Michael M. 
Évaluation :
5

Wonderful staff and customer service!

Nicole D. 
Évaluation :
5

No one likes the gas tank guess work. Pick it up full, drop it off full. No guessing, I understand the business end of it. It feels too much like the airlines and the baggage situation.

Jeffery S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Micheal D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carie o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin F. 
Évaluation :
5

We arranged to rent 2 trailers, 6'x12'. When we went to pick them up, they discovered one had been stolen off the lot. They had to go get us another trailer from a UHaul down the street. Then when we got home and got one of the trailers loaded, we discovered it had a flat tire. Had to call Roadside Assistance to come. Waited almost 2 hours for someone to arrive. Once the tire was changed and both trailers were loaded, we had no other issues as we drove cross-country.

Brenda L. 
Évaluation :
5

awesome movers. stay on task and hustled to get the job done. Well worth the money and I highly recommend them for your move.

WANDA V. 
Évaluation :
5

Very friendly helpful staff. Easy to work with. Definitely recommend.

SHAWN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fiona G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA A. 
Évaluation :
5

Kat the manager was very professional and well versed and was excellent and extremely informative and helpful with my moving needs and should be considered a very valuable part of your u haul family 👪

Thomas V.  |  Expérience générale 
Évaluation :
5

Excellent customer service

Rosann S. 
Évaluation :
3

I was told gas was just over a half a tank and it was NOT.. it was below a half a tank… I filled it back to half a tank where I was told to fill it. I was not discounted for filling it up.. I don't feel I should have been responsible for putting more gas in it that I did not use.

Brandy S. 
Évaluation :
1

The manager was very nasty and rude.

Eric V. 
Évaluation :
5

great place

David C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

When I arrived my reservation had been automatically canceled by the system. They did not have the size truck I had requested so I had to use a larger one. Other than the system issue the location and staff were great.

Robert B. 
Évaluation :
2

Are you kidding me?? I've dealt with UHaul in past and always pleased. Not so this time. One of the worst customer/retailer experience. Contact me and I'll tell you all about it.

Gerald F. 
Évaluation :
5

Great flawless experience. Kat provided excellent customer service and we hope to rent another unit when one becomes available. Merci

Linda G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne D. 
Évaluation :
4

Very friendly and helpful staff, thank you for a nice experience.

Anne O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
5

Great place.

Eric R.  |  Expérience générale 
Évaluation :
3

Left rear lights were out and side rear marker after salesperson gave me okay to go

MICHAELI C. 
Évaluation :
5

Easy. No hassle.

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL J. 
Évaluation :
5

This has nothing to do with any uhaul dealer, but your website is beyond slow and infuriating. It takes me 10 minutes to order a trailer and took me.20 minutes to return. Doesn't matter if I am on wi-fi or 5g, painfully slow ever-time

Craig M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela F. 
Évaluation :
5

The staff was wonderful. They checked the equipment upon return and asked me about my experience. I had no wait time and the experience was great.

ROBERT JAMES W. 
Évaluation :
3

Issues with truck; lunging & while idling. Also, limit to speed vehicle could attain. Made drive longer than should have been & was told nothing could be done such as credit to my charge or voucher for future use of rental - disappointing & not good business practice. Advised dealer when dropped off

Janet S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL J. 
Évaluation :
3

I originally placed my order to get a truck at a U Haul a few blocks from us. U Haul called about a week later to change locations to one about 4 miles away. They said the location close to me didn't have a 15 footer. The morning of pick up, guess what they had sitting there. Yep 15 footer. In fact they had one there a few days before. Not happy with UHaul.

Robb P. 
Évaluation :
2

The clerk needs to be more friendly; he don't even show us the vehicle and Im so confused why in your website the milage rate is 0,59 cents and I got charged 0,69 cents

Nitza R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HARRY S. 
Évaluation :
4

Our appointment was for 10:00 AM. We were not serviced until close to 11:00 AM. If an appointment is scheduled for a specific time, it should be honored.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simmie h.  |  Expérience générale 
Évaluation :
1

I have rented from UHaul several times without a problem. This experience was horrible. The truck was dirty inside and out. It smelled and was in poor working condition. It needed a wheel alignment because it wouldn't stop swerving as I drove. I had to drive very slow in order to be safea. I had to drive so slow that I was forced to keep the truck an extra day. They didn't answer the phone when I tried to switch it for a different truck. When I reported this to the management and they were not very concerned. They offered the excuse of 'Too Much Rain' to explain why the vehicles were so dirty inside and out. I want a refund.

Jose M. 
Évaluation :
5

Kat is very knowledgeable, helpful, and will go above and beyond to help people.

Edward N.  |  Expérience générale 
Évaluation :
5

I know it's not just the location but uhaul in general but the prices per mile on rental trucks is very high.

Edward N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
1

There were no staff members available at 10:30 in the morning to check me in.

SAMANTHA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
5

The trailer wasn't filthy, but it was not swept clean before pick up.

Tony S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tara T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy S. 
Évaluation :
3

Windshield wipers didn't work and the alignment on the truck was way off. Big safety issue.

Andrew N. 
Évaluation :
5

Gentleman running the counter was very helpful & nice

SHAWN S. 
Évaluation :
5

Very professional and quick service.

Tammy B. 
Évaluation :
5

Katherine was very helpful and professional. I will rent my next trailer from this place!!

Malcolm O. 
Évaluation :
5

Wonderful young lady that helped me when dropping off the trailer.

Thomas K. 
Évaluation :
5

Thank you for your service.

Ellie T.  |  Expérience générale 
Évaluation :
4

Nothing to improve. From making a reservation on the website to pick up and delivery. All went very well!

Thomas W. 
Évaluation :
1

I went to pick up a truck that an employee had lost keys for. They had to do a new contract to give me an upgrade for a truck too big because I only had boxes. Then when I'm given the next truck the manager pointed at me to leave gas just like I picked up a quarter less but I didn't realized it wasn't changed on contract and then I got charged 35,00 $ extra for gas because she never called the drop off location. Left multiple of messages for manager with her employees and never received an answered back and until today I haven't received the credit for the gas for her mistake of not calling to change the gas marked with 1/4 less. Customer has to double check paper work for Uhual managers and don't go by their word thinking the manager is doing a favor.

Bridgette C. 
Évaluation :
5

Katherine (owner) is a complete professional with thorough knowledge of her equipment. The facility is clean. The staff is courteous and attentive. It is a busy location which may call for a little patience. Will definitely use this location again! Thanks guys

Kevin K. 
Évaluation :
5

Kat us an excellent person to have on your staff where as she knew her business. Awesome experience.

james a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex S.  |  Premières impressions 
Évaluation :
5

I got charges that I just want to verify or for the extra mileage I'm not a hundred percent sure maybe in the future we can clarify this type of information quicker that's all other than that you guys are great

DAVID D. 
Évaluation :
1

I rented a trailer. While driving on the highway, the trailer came loose from my vehicle. This caused a major traffic jam on the Bayside Bridge, in Cleareater, Fl. I called the store and reported it, Kat was very apologetic and helpful. However this delayed me from reaching my appointment before the rain started. All of my furniture got soak and wet, due to the delay.

Anthony J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy D.  |  Expérience générale 
Évaluation :
3

Sign said employee would be out to assist me. Had to go inside during a global pandemic to give the keys to him bc he was on his phone.

NORMAN B. 
Évaluation :
1

Agent was very professional.knew her job very well.

Dolores N. 
Évaluation :
5

The facilities, themselves, were great! However, the U-Box tracking was atrocious. I fully understand the demand is high for all U-Haul services right now. But, the corporate tracking communication was inaccurate from start to finish! 2 200 $from Northern California to Gulf Coast of Florida seemed fair (comparatively).

Kevin K. 
Évaluation :
5

Katherine maintains this facility in a manner other locations can learn from. Best experience to date. Harold "Eddie" Thomas Cape Coral, FL

harold T. 
Évaluation :
5

Was a great experience all around

Robert K. 
Évaluation :
2

I was told the day I reserved a pickup truck that it could only be for 4 hours. My son and I busted our butts and even left stuff to make sure we got it back within the 4 hrs only to find out from the young man working that day that it was for 24 hrs!!! Miscommunications in the worst way!!!!

Yolanda B. 
Évaluation :
5

I love dealing business at this location. Your employee Kat is amazing. I meet her years ago at the U-haul on 52 in Hudson location. Kat always takes time to explain anything to me. She always make sure that the customer is the most important person. She is very well mannered. Her store inside and out, impressions me. How very clean it is Everytime I've rented either a storage unit or a moving truck, they are super clean. Kat is very professional and so very awesome at her job. You can tell that she doesn't just work there for the paycheck. She takes pride in her job as manager of any of the U-haul stores she has managed. She treats everyone like the way she wants to be treated. With the up-most respect. I can't tell you how much I myself personally love going to her store and see that happy face. She knows what she is doing. She understands people concerns, comments and complaints and she deals with them in a timely manner. I highly recommend this U-HAUL location.

Miss Nadine E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Expérience générale 
Évaluation :
4

GPS took you to a seedy area! Uhaul rep said it happens all the time!

Brian L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Omar M.  |  Expérience générale 
Évaluation :
3

They did not have the unit we had reserved.

jose R. 
Évaluation :
5

Thank you Kayle!

Mark S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas G. 
Évaluation :
1

Be open til 5...not close early...before customer arrives

Lisa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Miss Cat is by far the most efficient and courteous employee in your organization

James B. 
Évaluation :
5

Best customer service ever

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGIE IRENE M. 
Évaluation :
5

Everyone was very pleasant and super nice I was treated like a king both my with and I was very impressed with the service thanks for having a great team at the Hudson location Angelo

Angelo C. 
Évaluation :
5

Lots of storage options at this facility.

Jerry J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNETTE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol W.  |  Expérience générale 
Évaluation :
4

Only thing that wud have been better is for the truck to have had cruise control for such a long trip, 3 full days of driving with no cruise is hard.

Deborah W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darlen d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy R.  |  Expérience générale 
Évaluation :
5

A chair in office for Handicap people to sit while waiting even 5 minutes is too long.

Ann D. 
Évaluation :
5

They r very friendly, polite, and thorough when explanations the contract.

Reinaldo D. 
Évaluation :
5

The issue I had is that it was not very clear making the reservation that the 15' truck I requested would not be available at the original location I signed up for in Spring Hill. I had to drive further to pickup the truck and then drive the truck further back to my house losing miles that I had planned for on my trip and ended up having to pay extra for miles. If the truck cannot be made available a month in advance at the location requested, then that extra mileage to get to the location U-haul forces you to should be taken off the final bill.

Michael L. 
Évaluation :
5

Cat and Chandler went out of their way and cleaned out a unit the same day I came in. And then came across the highway to personally let me know the unit was ready. Also appreciate Cat's, "telling it like it is" attitude. Will recommend her, however I have no doubt she will always be full.

Jodseph M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon M.  |  Expérience générale 
Évaluation :
4

Concern of the ceiling installation exposed and hanging. She informed me its not the roof, just installation and would not affect my belongings as they did not have another unit available.

Diane D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernesto C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon M.  |  Premières impressions 
Évaluation :
5

Staff was professional, friendly and very helpful. I would definitely recommend this facility.

Tiffany D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kerriann h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY H.  |  Premières impressions 
Évaluation :
5

No problems at all. Friendly staff. Will most likely be renting a bigger one soon.

Helen R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vince W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin W.  |  Online Move In 
Évaluation :
5

Friendly and helpful staff willing to help in every way.

mary-jo d.  |  Premières impressions 
Évaluation :
5

The associate was very pleasant and professional.

DENNIS H.  |  Premières impressions 
Évaluation :
5

Very easy to use.

David M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

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