Customer Reviews for U-Haul Moving & Storage of Hudson

Évaluation :

5

Approximately 1 hour into our 16 hour trip to Florida the service stabila trak light and hill decent control lights came on. When this happens the cruise control will not work. 15 hours of no cruise control is absolutely grueling. I mentioned this to the individual when I was turning in the truck and they did not seem to care. They told me it was because of the "weight" when I explained to him that it continued to do even after the truck was unloaded he did not seem to care at all.

Évaluation :

5

Friendly staff clean place

Évaluation :

1

Rats and mice ruined most of the items in storage. Rodent control was poor.

Évaluation :

4

The location was clean, and the employees were friendly.

Évaluation :

5

This facility is awesome!!!! I would highly recommend them to my friends!!!!

Évaluation :

2

Took three months to get my auto pay straight and was locked out every time I went there till it was finally taken care of

Évaluation :

4

The only thing that was not good is the Rats had rat pop all over everything and the was a dead rat with maggots on it crawling on my stuff. Didn't take the rat with me when I moved my stuff out..

Évaluation :

5

The U Haul app is terrible. However, those that I spoke with in customer service were excellent. The app would not allow my sign in. It also would not allow me to take pictures during my truck turn in. It could not find my confirmation number. Agai, when I spoke with the 4 women in customer service they were excellent.

Évaluation :

5

The online payment option was very convenient

Évaluation :

3

Rental cost are high, change per mile rate for local use. Offer Military discount, many places do why is Uhaul not military friendly.

Évaluation :

5

The gentleman who assisted me at this location was informative, kind and professional. I rented online at a different location but the code for key pickup was wrong. I called the number in my text, spoke with a lovely lady and within 5 minutes was on my way 1 mile down to this location where the service was excellent and easy.

Évaluation :

5

Chad was the member of U-Haul that checked me in I couldn't be any more happier with his professional appearance and help thank you David Patterson unit number 235

Évaluation :

4

We didn't realize the exit gates close at 10. We had to call for help to exit

Évaluation :

5

Very helpful. Will definitely use this location again

Évaluation :

5

AMAZING FACILITY

Évaluation :

3

Unfortunately, daughter had a poor experience with Uhaul. I was with her when we moved her items from storage in Feb 2023 and we went into office and closed account. The problem was she had it on auto-pay and even though the lady behind the counter told her she'd take care of it and a receipt was handed to my daughter, the payments continued to be deducted. She didn't get a refund. So, I can't/won't reccomend uhaul to anyone.

Évaluation :

5

Kayla went above and beyond (I used to teach customer service) to help me as I was shaking and crying when I finally got to her. This was the most difficult rental experience I have ever had (from the other location) and she made the end of it smooth and comforting. SHE WAS AMAZING! I am so grateful she was who God sent to help me. Kayla is an INCREDIBLE HUMAN BEING WHO DESERVES RECOGNITION FOR BEING JUST THAT!

Évaluation :

2

I got there at 4:30 to rent a store age units man told me he was closing soon about 6 times and acted like I was a pain and he was doing me a favor he wasn’t friendly or polite

Évaluation :

5

You already did by getting rid of the asshole that was there the last time I rented from you. I even told him that he was an asshole. Thank you for firing him and getting somebody that is so polite you want to stay there and talk to her. Bob

Évaluation :

5

This is at no fault of the rental company in Hudson but the trailer I rented has something seriously wrong with it. When I had my car on the trailer it was all over the road. It turned a 12 hour drive into a 14 hour nerve wrecking drive. After inspecting the trailer I noticed it was pieced together. Both sides were different. The diver side of the trailer was also up about 1 inch more than the passenger side and ripped my bumper off my car. I'm obviously not very happy.

Évaluation :

4

Checkout was very smooth. The was in great condition. I only needed the truck for about two hours and I returned the truck. It was a great transaction. Merci.

Évaluation :

5

We came on the wrong pickup date and the customer service representative was able to help us. We got our UHAUL and returned it early. The agent assistant was very accommodating and helped several customers at once.

Évaluation :

3

There should be 24 hour access.

Évaluation :

1

Very rude in dishonest I would never rent from this location again!

Évaluation :

5

Very good place n friendly staff

Évaluation :

4

I needed propane just a little after five o-clock and no luck

Évaluation :

5

A very good experience

Évaluation :

5

Everyone was friendly and made you feel like they are there for you!!

Évaluation :

4

No one was there when we dropped off the trailer but left a message to drop off and either call or go into the site.

Évaluation :

5

Mr. Thomas wmis an excellent Uhaul representative! He was very attentive. courteous, great demeanor! He's an asset to the company Thank you Mr. A. Thomas

Évaluation :

2

Staff, security and access were good. The unit had a cockroach when I first opened the door. Ceiling was falling in and had tape and mold all over it. I only took the unit because it was the last unit available after the hurricane flooded our home. I did not feel comfortable leaving items there but I had no choice. Would not use again until renovations were done.

Évaluation :

1

There was roaches and now I have them in my house , I need someone to fix this with zero roaches , my whole house needs treated

Évaluation :

5

There was glass down an entire isle. Not my isle the center. Little pieces of glass. I cam early so they probably had not noticed yet. It was alot of glass.

Évaluation :

3

The auto transport trailer I used front strap was torn so I couldn't use it to move my car safely so it was a waste of money.

Évaluation :

1

I will never ever use Uhaul again you Are Not God neither are your employees but they act like they are they abuse customers and I really feel like suing Uhaul for harassment which I have received everytime just renting a utility trailer I will go to HomeDepot never ever Uhaul again 🤬

Évaluation :

5

Great service

Évaluation :

2

The person in the office that I came in contact with was very rude and not helpful at all. That person will not help your busy at all, there are plenty of other U haul places to use in the area.

Évaluation :

5

Would use them again.

Évaluation :

2

The guy at the desk as incredibly rude. The van was dirty and had an old Coke can in it.

Évaluation :

4

The autotransporter was old and rusted. It didn't represent the value I'm used to with U-HAUL

Évaluation :

4

Truck was fine, a little dirty but worked fine.

Évaluation :

5

The U-Haul employee was spot on preparing the equipment and advising me on the proper use of the equipment.

Évaluation :

1

Lost all of our furniture and contents due to Rats , bugs, lice , dead huge Rats in unit. Gottin through the roof. Giant holes. Had to hire a mover to discard everything in the county dump. Cost me a fortune, and lost everything.

Évaluation :

5

Quick and easy. Roger did good job.

Évaluation :

3

Truck that my wife and I rented was in horrible condition. Passenger door was damaged and sprung making it very hard for my 65 year old wife to get inand out.Steering was horrible. Shakes and rattles were bad. I'm A retired truck driver with Yellow Freight System. We would never allow a truck like this to be on the road.Also, the truck I was suppose to get was given out to somebody else and I had to drive to another city to pick it up. Uhaul should be ashamed.

Évaluation :

1

I don't even know where to start. The main thing that pisses me off is how unsanitary this place is. RATS WILL EAT YOUR THINGS AND DEPOSIT TURDS on everything else. It is a true disappointment . We lost things we will never be able to replace. Secondly, the employees go through your stuff!! Every chance they get. Things are rearranged everytime? You expect me to pay you money for destroying my worldly possessions. Very sad. You think I owe you and I think you owe me. I will have to see what my attorney has to say.

Évaluation :

5

Aucun

Évaluation :

1

When Renting a Pickup Truck or a Van no where on the website during the reservation process does it mention that you need a Florida drivers license. To rent a van or pickup truck. The deed to my home should have been strong enough. I think the area manager who made this rule without updating the websites reservation process should be terminated from his position. As I was stuck with a box truck as I ubered to this location. Absolutely unacceptable and the managers should not be employed.

Évaluation :

5

You are the best friendly people to deal with

Évaluation :

4

Nothing with the U-Haul side but the storage side now that’s a little step but had to have it

Évaluation :

4

Never had any problems getting in or out. All of our items were in great condition and dry. Had to get a new battery for the gate so asked the attendant to change it and he couldn't get the fob open so had to tape it back together but it still worked. Thanks for your time and help

Évaluation :

1

The counter person that waited on us everything he talked about the phrase was him repeating by law no matter what you were talking about was repeated number of times then we left the location in 15 minutes was pulled over by a FSP there was no tag I was detained for over 1 hour drug dogs searching the transport trailer as well as my truck now I will say by law the trailer should’ve had a tag on it I will never rent from this location again as long as he is employed with u-Haul

Évaluation :

5

I have been with U-haul over 20 years. The U-haul at 14906 US 19 Hudson, Florida 34667 has been the best. Ive had the best service there. I have 24-hour access which was very convenient for me. They got all drive up storage units. They also have climate control units. They have a huge parking in the back for large RVs boats or whatever for storage. The storage units we're always clean inside and out. The office bathroom outside parking was always nice and neat and clean. The general manager Chandler Gilmore he has been right on top of everything. I had a chance to watch him grow with the U-haul company since the day he started. He has always made sure his customers came first. If i had any issues, problems or complaints, Mr. Gilmore would make sure it was taken care. Mr Gilmore and his staff were always polite courteous well-mannered to me and many others. I highly recommend Mr Gilmore and his staff at this U-Haul to anyone. I want to thank you all for taking such good care of me when I was there all those years. Wish you all the best.

Évaluation :

5

Worker checked fuel level to verify everything was good and wouldn't be charged. Not sure if there will be follow up to truck wiring issue as nothing appeared to be notated as time of drop off.

Évaluation :

5

Fast friendly people, excellent service..

Évaluation :

5

Your price was significantly increased from the previous year

Évaluation :

3

Uhaul isn't a good company.

Évaluation :

4

Joe was awesome! He showed me how to operate the door and lock system, was friendly and courteous, and took the time to make sure I could do it by myself. He is an asset to the company! The door to my unit stuck, and he showed me how to get it open.

Évaluation :

5

Nothing to improve. Equipment was ready and Devi able. Staff was knowledgeable, friendly, and helpful.

Évaluation :

2

Customer service representative was very rude

Évaluation :

3

Be forthcoming regarding store policies rather than wait for a phone call two hours before reservation.

Évaluation :

1

Staff didn't know much, could never help with issues. My storage unit roof has been falling since summer and was noted NUMEROUS times and never fixed.

Évaluation :

3

There is cockroaches in the storage facility, I brought them home and I'm treating everything for him right now I never had critters before

Évaluation :

1

Agent at this site did not simply take custody of the vehicle when we dropped it off. He had us drive it through the storage complex figure a way to turn it around bring it back out where he wanted to park the vehicle. We let him know the movers informed us that there may have been fleas in the moving blankets, and all he said was OK. He did not apologize or expressed any type of concern whatsoever. This was a gentleman who really liked Customer Service skills and I would not recommend this location to anyone.

Évaluation :

1

I needed a ride to home and no one offer me their help and support. I bring my business to UHAL hoping for a friendly and personal services be treated with courtesy like a business partner, friend, brother and I needed a ride home and no one offer me a ride, last time, I will be bring my business to another place, thanks for nothing. A rent car would have give me a ride back home.

Évaluation :

5

none that come to mind

Évaluation :

5

Great job !

Évaluation :

5

The manager was really helpful he did a really great job

Évaluation :

5

Excellent staff in Hudson, FL. Very nice,, knowledgeable and thoughtful. I appreciate them very much.

Évaluation :

5

Great experience overall. Staff was very helpful and courteous

Évaluation :

5

Great experience overall.

Évaluation :

3

I picked up on a Saturday around 4:55 P.M. and explained that I could drop off probably around 6:00 P.M. and I asked would they be open on Sunday and his reply was they close on Sunday at 7:00 P.M. I got there at 6:02 P.M. No one was there I left the key in the drop box and on Monday was charged for a second day. I called in and spoke to a female and was told it would be taken care of and the day would be removed. If I did not check my bank statement I would have been charged for a second day, now UHaul must reverse the second charge. If you close at 7:00 P.M. someone should be there, you can look at the drop off box and see the time I dropped off the key.

Évaluation :

3

Really need to do something about the rat issue. I lost some belongings due to damage from rats.

Évaluation :

5

The people who work their are above the standard. They were respectful very helpful and well mannered. Professional too!

Évaluation :

2

The few times I was there the, young adult guy in the place was not what I call a customer service friendly attendant. My first visit, I told him I talked to a lady on the phone to set my reservation, that I had never been here before. He asked if I was at the right place (but with a rude tone) told him I got the address from the lady's email. He ask if I knew what lot I had. My answer was no, with a load of sarcasm he said they didn't tell you, like I was lying about it! Why would I a new customer be lying. Then he said okay I guess I have to look you up in the system. He asked for my last name and then tells me a lot number and turns away from me to go about his day. I said excuse me I have never been here before can you tell me or show me where that is? He replied drive straight back, they are marked on the wall. That was the extent of my interaction with him , which was fine by me he was not much help and seems very upset to be doing his job. So we drive back and apparently you had your walls Recently painted and the painters painted right over the numbers and they are not readable. So either the person at the counter knew and didn't care, or never leaves the office, or he was new without a trainer (not likely he knew the computer systems) So I just left the office a minute ago or less and drive to the back lot. I call the office phone to tell him there's no visible numbers, and he doesn't answer after what seems like five or six rings the call routes to the main 800 number. Apparently he forward the office phone so he didn't have to be bothered. By the time uhaul answered my wife after walking through weeds and high grass to the back wall found the lot we were assigned. It wasn't going to work. The grass had not been trimmed and the lots on either side were crowding the lot. I was not getting a boat in that spot. The person on the 800# was helpful and called the GM on their cell phone and we got it resolved. I came by again before hurricane Ian and tarped and secured my boat. No one was in the office in the middle of the day, maybe they were home making their preparations. Next time I came after the hurricane again no one in the office. Went to check on the boat, and decided my 92,7 was better spent in my driveway. So I brought the boat home. Came by the office on the 17th and no one to help me again. So I emailed the GM to let them know I wanted to terminate my contract. As many lots as you have and storage boxes there, you have to many people with a code to the gate for it to be secured without an attendant, especially one that won't answer a phone or stay at the counter. It would take an hour max for someone with a weed wackier to clear the back wall and empty areas so people could get to an assigned spot. If you are afraid of throwing a rock, slow the weed wicker down and put a lighter string on it so it would break instead of flinging a rock. Or spray weed killer and misquote spray so people are not eaten alive there. Simple things that an attendant can do, easy to have them forward the office phone to a cell phone and put them on a golf cart to show people their lot or storage area. In the end the decision to move-out was based on lackluster costumer service, and ability to get to the boat without tramping through mud, grass and mosquitoes. Also, not impressed with a lack of reply to the email I sent to the GM about my move out. Very upset by the fact they took another payment, like I wasn't going to notice. Like I had not cancelled.

Évaluation :

5

I cant thank Chandler and his staff enough for all there hard work and dedication. I am always greeted with a smile and treated with the up most respect. I highly recommend This facility and Uhaul itself.

Évaluation :

3

I arranged and paid for my reservation over the phone, Amy was great to talk to and set things up. There are however at least one or two other uhuals in the area of NewYork and 19 and I ended up at the wrong one. I called your facility while I was still at the wrong location. The gentleman answered wouldnt confirm I was calling the right place. Finally I asked do you have an associate by the name of Amy, yes we do...Okay I am on my way. When I got to the correct facility. the guy at the counter was less than helpful, again. I told him who I was, that I had just talked to him one the phone, and I had arranged everythign prior to my arrival with Amy on the phone, that I had never been here berfore. I asked him which spot is mine, he's like you dont know your spot, I replied no we arranged this on the phone. looks me up in the computer by name and says they assigned you lot 16. I replied okay where is that? He says you dont where your lot is? I was thinking to myself he has not been listening to a thing I said. 1. I went to the wrong place to start with, if I had been there before I wouldnt have gone to the wrong place. 2. I told you it was all set up over the phone, 3 I told you I had never been here before. I asked him were lot 16 was, he stated straight back the numbers are paintred on the wall. Okay. So we haul the 25ft boat back and while I applaud you painting and updating the brick wall back there someone painted right over the numbers that are supose to be visible, they are not visible. Well we found lot 16 after my wife walked through high grass and insects to get within inches of the signs to read them. Lot 16 was not going to work for my boat. Its at least a quarter mile walk back to the office, so I tried to call the office phone. No answer, mind you I left the office less than 5min ago. The national office picks up the line. I told him my issue, he puts me on hold to call his number for the office, still no answer. I told him theres an opening at lot 45 I can back in there and come back tomorrow if its an issue. He said he would call the GM of the site, who thankfully answered their phone. The GM agreed and the 25ft boat now is at lot 45. I would suggesst some customer service initiatives with the employee that was at the desk. First off answer the phone! Second active listening isn't a fad term it is real. When we pulled out his car was still parked in front of the office and he was inside. I have no clue why he couldn't answer the phone for me or the national office, especially when he knows there are customers on the lot that may have questions. In the end we got a good spot and seems like we will be good there. I like the high concrete walls. I took a look at the camera arrays displayed on the tv screen when we walked in and was happy with the picture quality. I know there are workforce issues and the job probably doesn't pay much over min wage, so the effort by the gentleman maybe minimal as well. That said the GM was responsive and accomidating to our needs and for that I am appreciative.

Évaluation :

2

I had a unit 118 I went to my storage unit to get some things out and there were maggots and a rat next to my expensive items I was storing so they moved me two doors down this ceilings are falling down and all of the units. So no I don't have a good review at all

Évaluation :

5

My go to place when needed. Very helpful, courteous, and pleasant. Thanks

Évaluation :

4

Like to use my code one time instead of 6 times getting in and out

Évaluation :

1

The staff at this facility from day one have been horrible. Rude and unhelpful! The facility itself must have changed hands over the last 18 months (Approximately) and has gone down hill. It is filthy! The amount of dirt and dust that gets into the storage areas is unreal. Your stored items will be filthy! The management does not care and basically walks away when you bring it up. Homeless individuals are actually living out of storage bins! Again, management does not care.

Évaluation :

1

I had one unit number 19 I went in day before yesterday to get a few things out there was a decomposing rat with maggots all inside of my storage the roof was caving in and they happen to have number one 20 which is two doors down so I have to go through everything I had to throw away all of my clothes because I had rat urine and feces on it not very pleased about this at all I'm trying to be very nice about it actually so anyway I had to relocate my unit to #120 ... Also my unit number 118 was paid up till the 20th of this month... Because I switched units they said my payments will be on the 13th...not right... I do not agree with this... I have been a pryer customer off and on.. I have never ever felt so cheated and disgraced I know it's poor matainace.... Leaking roofs... unreal 濫

Évaluation :

4

I had unit 118 I went in yesterday to get a few things there was rats maggots all over the place I actually had to take everything out of storage put it in a storage number 120 which luckily was right next door then they try to charge me for 10/13.. my unit was paid up till the 20th so then I called the manager and he said that I will get a free month we shall see I'm not happy thank you

Évaluation :

1

The stuff I stored became infested with cockroaches, even though the ads promised a clean, bug free environment. My moving company refused to move my stuff and we had to leave it behind in Florida. The manager would never return my calls and kept trying to put a lean on my stuff. NIGHTMARE. AVOID.

Évaluation :

5

Please with the experience

Évaluation :

2

Boob behind the counter Day 1 did not follow through with what he was supposed to - greatly inconvenienced me. Guy on Day 2 (before 1pm) was very good.

Évaluation :

4

Would recommend

Évaluation :

1

Will never use Uhaul again!!!!!

Évaluation :

1

Unit was not what was required. No solution given.

Évaluation :

5

Hallway dimly lit. No light at all in unit.

Évaluation :

5

Friendly and convenient

Évaluation :

5

TJ was very friendly and helpful! My husband just had surgery and was unable to open the storage door. We called and TJ came out immediately and helped us. I will definitely recommend your place to others!

Évaluation :

2

TJ, the intake customer service rep was terrific. Friendly, helpful, and efficient. My complaint about my experience was the unit, not the staff. The unit had a sagging ceiling liner that was clearly old, moldy and possibly had water pooling and ready to drench my belongings. The unit smelled terribly of mold and was clearly in need of an update. Please address these deficiencies and I'm sure you will then receive better feedback from future customers.

Évaluation :

1

I'm on a very tight budget, we get to uhaul and they tell me they don't have the storage I reserved but only have bigger size. I didn't reserve bigger because I can't afford more than $90 a month. So finding this out last minute where I have to turn our truck back in and don't have options, so now I'm stuck with a storage rental I can't afford and to have to get another rental truck to move it out to another facility that I can afford.

Évaluation :

5

I had a small unit for about 5 years and never had any issues to be concerned about.

Évaluation :

5

This was easily the most painless process I have ever endured with a company. From start to finish there was never a hiccup.

Évaluation :

5

First-rate in all respects.

Évaluation :

5

"Cat" the manager is awesome and very helpful, I couldn't afford to pay the rent and am sorry for leaving the mess for her to deal with, in the future I'll definitely be renting again if they will let me.

Évaluation :

5

Friendly staff, easy to get in and out.

Évaluation :

2

Manager at this location was more concerned with her lunch than helping customer. Also ceiling in my unit was starting to deteriorate over time. Would not ever go back to this location.

Évaluation :

5

I just love the hospitality I get each and every time I rent from this location. Kat is the on site manager at this U-Haul. She has been with the company well over 10 years. She is very knowledgeable and certainly knows what she is doing. She takes her time explaining everything you need to know. Her job is far from just office work. Part of her job is to hook and unhook trailers, inspect trucks coming and going, maintenance on the Uhaul trucks and trailers as need, load and unload storage boxes with a forklift, fills propane tanks, ordering products, inspect the property, and storage units, customer service and much more. But most important she always makes sure her customers are first and foremost. She Makes sure they each and every customer is completely satisfied before they leave the property. Thanks Kat. I will definitely be back. Kat is Very highly recommended.

Évaluation :

5

Excellent, reasonably priced climate controlled unit. Great staff, always friendly and professional. Kat does an awesome job!!!! Great Experience!!!!

Évaluation :

5

Kat the manager was very professional and well versed and was excellent and extremely informative and helpful with my moving needs and should be considered a very valuable part of your u haul family 👪

Évaluation :

5

great place

Évaluation :

5

Great flawless experience. Kat provided excellent customer service and we hope to rent another unit when one becomes available. Merci

Évaluation :

5

Great place.

Évaluation :

5

Kat is very knowledgeable, helpful, and will go above and beyond to help people.

Évaluation :

5

Thank you for your service.

Évaluation :

5

Kat us an excellent person to have on your staff where as she knew her business. Awesome experience.

Évaluation :

5

I love dealing business at this location. Your employee Kat is amazing. I meet her years ago at the U-haul on 52 in Hudson location. Kat always takes time to explain anything to me. She always make sure that the customer is the most important person. She is very well mannered. Her store inside and out, impressions me. How very clean it is Everytime I've rented either a storage unit or a moving truck, they are super clean. Kat is very professional and so very awesome at her job. You can tell that she doesn't just work there for the paycheck. She takes pride in her job as manager of any of the U-haul stores she has managed. She treats everyone like the way she wants to be treated. With the up-most respect. I can't tell you how much I myself personally love going to her store and see that happy face. She knows what she is doing. She understands people concerns, comments and complaints and she deals with them in a timely manner. I highly recommend this U-HAUL location.

Évaluation :

5

Lots of storage options at this facility.

Évaluation :

5

Cat and Chandler went out of their way and cleaned out a unit the same day I came in. And then came across the highway to personally let me know the unit was ready. Also appreciate Cat's, "telling it like it is" attitude. Will recommend her, however I have no doubt she will always be full.

Évaluation :

4

Concern of the ceiling installation exposed and hanging. She informed me its not the roof, just installation and would not affect my belongings as they did not have another unit available.

Évaluation :

3

We had 2 go 2 another U place 10 miles out of our way cause the trailer we were we suppose had was broken with the Electric hook up...Not 2 happy with U Haul......No Credit 4 the problem it caused us...

Évaluation :

5

Staff was professional, friendly and very helpful. I would definitely recommend this facility.

Évaluation :

5

No problems at all with storage facility.....also rented a 26foot moving truck from them....great experience all the way around!

Évaluation :

1

Management was mean and threatening. Some one should be looking into this facility. I have been a customer for 4yrs. I will not go back to that facility or recommend it.

Évaluation :

5

You girls rock!

Évaluation :

1

Nope made to feel like I was a criminal for being late with truck rental even know I was paying as I went late

Évaluation :

5

Very helpful and convenient

Évaluation :

5

No problems at all. Friendly staff. Will most likely be renting a bigger one soon.

Évaluation :

5

Needed climate control

Évaluation :

2

The person I told I was checking out was very forgetful or incompetent. She said she would note my departure and send me an e mail. She did neither and I received a bill with a penalty.

Évaluation :

5

Very knowledgable staff, friendly.

Évaluation :

5

Both ladies were professional and easy to work with! Merci!

Évaluation :

5

Needs lighting.

Évaluation :

5

Friendly and helpful staff willing to help in every way.

Évaluation :

5

The unit is clean and the employees are helpful.

Évaluation :

4

no comment

Évaluation :

5

Mickki and Kayla are your Gems over at that property very nice ladies with customer service as well as customer appreciation very helpful it was nice to know if I needed anything they helped Me thanks

Évaluation :

5

Very friendly and helpful staff

Évaluation :

3

Had A UNIT FOR TWO YEARS NO PROBLEMS.

Évaluation :

5

The associate was very pleasant and professional.

Évaluation :

5

Very helpful, and kind

Évaluation :

5

I have no problem at all with the way U-Haul handles new customers. The employee took the time to show me several storage spaces and I was in and out in 15 minutes with the rental I need.

Évaluation :

5

The staff actually called me to notify that the unit next to mine had a water leak, and had me come in to verify there was no damage on my side!!! Who does that? Thank you Uhaul!!!

Évaluation :

5

Everyone at U Haul was knowledgeable and extremely helpful. I would definitely recommend and use them again.

Évaluation :

5

Very easy to use.

Évaluation :

2

They are about money not customer satisfaction the unit contents Picked on 8/9,N Jaramil told me no proration for month. I Paid, feel they need refund me time not used. Another incident too long can

Évaluation :

5

Thank you for making my moving transition painless. Everyone was wonderful..

Évaluation :

4

Very satisfied

Évaluation :

5

Staff was very helpful and provided a secured space for the rented U-Haul truck.

Évaluation :

5

Merci

Évaluation :

5

Excellent service

Évaluation :

5

Doing a great job keep it up 😊

Évaluation :

5

Miki was wonderful. She explained everything clearly and handled the rental efficiently. I will recommend uhaul to friends

Évaluation :

5

Good for what I needed it for.

Évaluation :

5

Facility was clean, the personnel were always friendly and helpful and I would definitely have no problem using them again.

Évaluation :

5

Quick and friendly service, storage room is clean and secure.

Évaluation :

4

Only issue was with trying to get door lock engaged.

Évaluation :

5

1st month was free which was helpful. Hours are limited unless you pay extra and you have to buy Uhaul locks which kinda sucks.

Évaluation :

4

Staff was well trained.

Évaluation :

5

Easy, fast, friendly, excellent customer service!

Évaluation :

5

Very helpful and freindly

Évaluation :

1

Was given a trailer with bad wheel bearings which caused two flat tires on my trip... After the first wheel exchange it should have been out of service. Lost a whole day of travel.

Évaluation :

5

The staff was courteous and knowledgeable and the unit was clean

Évaluation :

5

Clean, check in was fast and smooth, girls working were super nice.

Évaluation :

5

Great experience

Évaluation :

4

Very helpful staff

Évaluation :

5

Staff was very helpful and accomodating. Used the RV storage. Only recommendation would be to more clearly mark the spaces so it is easier for people to stay within their space.

Évaluation :

5

Great place, good staff, and decent unit rates.

Évaluation :

5

The staff at this facility was very friendly and very helpful with my needs from the time I moved my stuff in to the time I moved out!

Évaluation :

5

Anytime I needed assistance , Maurine was always available and very helpful.

Évaluation :

5

Excellent staff with great knowledge

Évaluation :

5

In spite of Hurricane Michael the folks here helped out tremendously! Within a day we had a unit and temporary 24 access in light of our emergency! Super friendly service!! Thank you!!!!

Évaluation :

5

A great place

Évaluation :

5

Thanks so much. Your facilty and capacity for what I needed was perfect. I will use you all again soon.

Évaluation :

5

Always helpfulp

Évaluation :

5

Always very courteous and helpful. Office and grounds were always clean. Always felt that my items were safe, dry, and secured.

Évaluation :

5

Very friendly and helpful staff.

Évaluation :

5

Great staff and helped me move in quick!

Évaluation :

5

Customer service and assistance was great.

Évaluation :

5

Great security and the staff are very professional. reasonable rates for uncovered RV storage.

Évaluation :

2

.

Évaluation :

4

Good location and easy access. I would go back when needed.

Évaluation :

5

Tony and Rob work very professional I would use this company again if needed.Thank you so much

Évaluation :

5

Excellent

Évaluation :

5

None.

Évaluation :

3

The computers were down when we arrived and had to wait 2 hours to get our truck. The lady at the desk was alone and she needed help. She gave us some leeways and we appreciated it.

Évaluation :

5

Most friendly and helpfull people very accommodating.

Évaluation :

4

The computers and phones were down for three days. The staff was still professional and handled the stress quite well.

Évaluation :

5

Great location! Very professional staff!

Évaluation :

5

Very professional staff that was very helpful all the way threw the process and up until I was unloaded and ready to leave.

Évaluation :

5

Staff was was totally awesome and the only reason I left the to move to a unit with closer to my home but the unit at U-Haul of Hudson was absolutely awesome thank you for having great people

Évaluation :

4

Very good place

Évaluation :

5

I found myself in Florida staying with a friend. That situation did not work out, I had to put my belongings in storage. I chose U-haul and so glad I did. Staff was curtious understanding.

Évaluation :

4

Even though the computers and phone was down the staff handled it all with complete professionalism and grace.

Évaluation :

4

non

Évaluation :

4

Maureen and Kayle were excellent and really understand the meaning of cusstomer service. Highly recommend this U Haul facility.

Évaluation :

5

Had storage unit for 11years. All the different managers during that time were all very friendly and help full. Merci

Évaluation :

5

Only problem was the rate kept going up. I've had other storage sheds for 5 years and never got a rate increase this location gave me two within the same year (12 months).

Évaluation :

5

Great customer service! Thank you!

Évaluation :

5

Move-in and move-out process was extremely smooth, the staff was friendly, and the facility seemed well-maintained.

Évaluation :

5

no comment

Évaluation :

5

Great service and excellent. Staff

Évaluation :

5

Even though the management changed several times while I was rent there I did not notice a change in service

Évaluation :

5

Only problem is gotta pay 10 bucks a month to get in 24 hours and told them only wanted for one month when i found out about after moved in and had a cooler in there and went back with last load had

Évaluation :

5

very nice well maintained facility

Évaluation :

3

Expect to wait in line >30 minutes to process your rental. While I was there, there were 2 individuals (just while I was in line mind you) that had reserved a 26' truck and they had none