Customer Reviews for U-Haul Moving & Storage of Hudson

1 558 évaluations

14906 US 19   Hudson, FL 34667
(@ New York Av)

(727) 862-2572

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(727) 862-2572

14906 US 19
Hudson, FL 34667
(@ New York Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The employee there works his butt off. I would recommend this place to anyone. Merci.

Alexander S. 
Évaluation :
5

TJ was very friendly and helpful! My husband just had surgery and was unable to open the storage door. We called and TJ came out immediately and helped us. I will definitely recommend your place to others!

Michael M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT N. 
Évaluation :
1

I ordered a 6ft x 12 trailer online picked up at 5:00 got home tried to load a side by side but the back of the trailer is not truly 6 ft wide its more like 4 1/2 so it wouldn't fit I immediately called the location and explained the problem and asked to trade for a car hauler the guy said if you can be here in 5 min I said I can be there in 10 and he said well I'm not waiting ,we made it there in 7 min and he was pulling out of the driveway he did not stop so we ended up having to borrow a trailer from family so we paid 140$ for a trailer that we could not use ,very poor customer service

MARY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanita H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH R. 
Évaluation :
4

I had originally reserved a truck from my local dealer but instead had to travel to this dealer. Not the dealer's fault but disappointed in Uhaul 's reservation policy. The air conditioning in the truck worked intermittently, the brakes felt like they would not stop the truck and squealed with each application. Not only didn't it want to stop but apparently it also didn't want to go since it used $30 worth of gas to go 60 miles. If not for the exceptional customer service at both locations I would never use Uhaul again. The agents are well trained, polite and courteous. I would have liked a final receipt when I dropped the truck off.

KEVIN J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry P. 
Évaluation :
5

Easy transaction and friendly staff!

Christopher B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

quentin B. 
Évaluation :
5

When I returned the truck, the sign said to stay by the truck, I was sitting there for 10 minutes waiting,When he came out he said all I need is the key.

JAMES M. 
Évaluation :
5

CUSTOMER SERVICE! I had to rent twice because the first person via phone confirmed a ten foot truck and when I got e-mail confirmation it was a 20' truck so that was canceled. Went back to location that told me the first time they had no 10' trucks and they had two so I booked it for the next day. When I picked up the truck it had the wrong location for return. He told me that was ok the truck could be returned any where. NOT the case according to the female guessing manager counting the registers to close for the day at 5:50 PM when I arrived to drop off the truck in North Fort Myers 2000 N Tamiami Trail. By the way two days early and with over 3/4 of a tank of gas had less than 1/2 when picked up.. Also at the age of 63 and 73 loading and unloading the truck, Tired and still sweating after a 3,5 hour drive SHE was NASTY telling us we had to take the truck to the location that was in the TEXT WE RECEIVED. So we left that location drove approximately another ten miles out of our way to the other location to return the truck after hours at that location in Fort Myers. The girl / women at the North Fort Myers location needs training in Customer SERVICE and loose the ATTITUDE ! And you and your staff need to stop watching the clock really having your cars running out side waiting to leave! While doing the Drop Off On your system it even states you can drop off at a different location for a fee & that would have been fine considering how exhausted we were at the time. Moving from a location 3,5 hours away this was the first of many trips U-Haul will not be in my future, As a Realtor will not be recommended by me! SO YOU TELL ME WHAT YOU CAN DO?

Richard S. 
Évaluation :
5

the store clerk who I believe was named RJ was very nice and also accommodating.

NOEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL A. 
Évaluation :
2

TJ, the intake customer service rep was terrific. Friendly, helpful, and efficient. My complaint about my experience was the unit, not the staff. The unit had a sagging ceiling liner that was clearly old, moldy and possibly had water pooling and ready to drench my belongings. The unit smelled terribly of mold and was clearly in need of an update. Please address these deficiencies and I'm sure you will then receive better feedback from future customers.

Earl D.  |  Expérience générale 
Évaluation :
5

Great job . very nice!

JAMES A. 
Évaluation :
1

I'm on a very tight budget, we get to uhaul and they tell me they don't have the storage I reserved but only have bigger size. I didn't reserve bigger because I can't afford more than $90 a month. So finding this out last minute where I have to turn our truck back in and don't have options, so now I'm stuck with a storage rental I can't afford and to have to get another rental truck to move it out to another facility that I can afford.

michael a.  |  Premières impressions 
Évaluation :
5

I had a small unit for about 5 years and never had any issues to be concerned about.

CRAIG M.  |  Expérience générale 
Évaluation :
4

I have one question. my ending address was a U Haul rental and storage facility, I unload my stuff at a U-Haul then have to drive to another facility to return the equipment, what gives. has this company gone complete brain dead or have yall just said to hell with customer service and convenience.

WILLIAM C. 
Évaluation :
5

Couldn't have been easier.

Robert A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY H. 
Évaluation :
2

My pick up time was for 830am..NO ONE was there!. The location hours stated they opened at 700am. After phone calls by myself and another customer who was also there to pick up, a gentleman who seemed to come from another location, opened and set up our rentals. This was NOT the location I had reserved at, a month and a half prior. This was a location further from where I was loading the truck yet closer than what customer service tried to set up ( apparently they didn't have my size truck at that location, so they had to swap, and also gave me a bigger truck @ no extra charge) ok. I get it. However, THEN they tried to switch my DROP OFF location...I attempted several calls to customer service...what a joke. I was disconnected 4 times...and transferred to the FORT LAUDERDALE regional office 2x. My move was on the opposite coast!! I finally after SIX trys and a total hold /transfer time of 48min. got the number of the local store and spoke to Brittany. She was so VERY helpful and kind and I was able to drop the truck off at my preferred location of 94th Ave & 9th st N in St Petersburg. Brittany and her coworkers made the previous frustration and move better ,and I would recommend THEM highly. Not sure about Customer service however. That experience stank.

MARYANNE E. 
Évaluation :
5

This was easily the most painless process I have ever endured with a company. From start to finish there was never a hiccup.

Megan A.  |  Expérience générale 
Évaluation :
5

When a customer chose a location to pick a unit up u haul should make sure it's there and not 20 mile away likey rental was which cost more money

Fred A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

First-rate in all respects.

FREDERICK L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommie D. 
Évaluation :
1

Employee was quite rude. More concerned about whatever was on the computer than my presence

SANDRA L. 
Évaluation :
5

Easy drop-off, friendly agent.

ALAIN D. 
Évaluation :
5

This location was outstanding, however I received a call from u- haul headquarters from a woman named April. I called back to talk to her and some person answered the phone and I asked her if I could talk to April she Rudely said what's her existention. I told her I don't have it , she then started to cough and Sneeze into the receiver then it sounded like she spit. I asked her what's the matter with have you no manners. I know it's hard to find good help, however you would be better off closing then having her answer your phone.

James M. 
Évaluation :
5

Both the pick up and drop off points they were very knowledgeable and helpful and very nice

JEFFREY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Nothing.

JAMES B. 
Évaluation :
4

I was frankly appalled that I was not told I needed someone to attach my car up on the auto transport. I am 70 years old and disabled. I was told it's in the “fine print.” I've driven a 26' truck and pulled my car on a transport 3 times and have NEVER had to tie down my car on the transporter. Thank God the manager got permission from corporate to do it. But, I'll never use U-Haul again. Someone should have LOOKED ME IN THE EYE and told me that. Bad customer service U-Haul!

Sherry S. 
Évaluation :
5

Kat was excellent, she reviewed my reservation and helped me redo to fit my needs and save a little money. Much appreciated.

Ryan R. 
Évaluation :
4

I always choose this location because the staff is very friendly and very helpful. On this particular day it was raining and the young man associate was not accommodating nor helpful. I came into the store wearing dry clothes, and left your facility soaking wet. I had my hands full with an umbrella, some papers, my notebook, and my purse. I asked the young man to leave truck door open so I could get in quickly so as not to get overly wet. I am a small person and getting into these vehicles is not as easy as a person of average height. Your associate may not have heard me because he seened inattentive, and was rushing to complete the transaction. He walked so fast ahead of me but nevertheless there seemed to be no consideration, or offer to help me as a customer. I rented the first truck and drove it about a mile. Something was not right with the unit as it was jerking and running rough. I turned around and brought it back for that reason. When I brought it back I asked the associate to diagnose the problem by ensuring some control in the cab was not set right, but he did not get in the vehicle, he just looked inside and said everything looked fine. I told him I couldn't drive this truck so he pulled another one out. I again asked him to leave the door open because it's pouring down rain and I got wet just trying to switch trucks. A little consideration would have been nice and would have gone a long way to making my usually great experience in your store, better. When the associate was pulling the first pulling the first truck out for me, he backed into a safety pole. I don't think that is related to the poor running performance of the first truck, but it does creat the impression of a careless attitude for the equipment, and the customer. I purchased a box of bubble wrap and he forgot to remind me of it, and I had to wait several hours to go back to get it as the result of the assiciate's lunch break, and the time constraints under which I was working to do the job for which I had rented the truck. Overall, this was not a good experience on this particular rental. I plan on continuing to use your location for my hauling needs, but I want you to know about this experience. Merci

Theresa M. 
Évaluation :
5

Goes out their way to make sure you're completely satisfied.

INEZ J. 
Évaluation :
5

Everything went well. Thank you very much for helping us on such short notice.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jay d.  |  Expérience générale 
Évaluation :
3

The system would not allow me to check-in online. Please do not charge me. I truly tried. The parking lot is conflicting. There are parking lines at the entrance to the parking area. I was almost blocked in because of the lines for parking which isn't the true parking area. They need to remove the parking lines and put up signs to park on the gravel.

Renee W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth T. 
Évaluation :
3

The person that was working there could have been a lot friendly !!!

Marcus M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
5

"Cat" the manager is awesome and very helpful, I couldn't afford to pay the rent and am sorry for leaving the mess for her to deal with, in the future I'll definitely be renting again if they will let me.

chris B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra D.  |  Expérience générale 
Évaluation :
5

Friendly staff, easy to get in and out.

KIMBERLY H.  |  Premières impressions 
Évaluation :
2

Manager at this location was more concerned with her lunch than helping customer. Also ceiling in my unit was starting to deteriorate over time. Would not ever go back to this location.

Eric B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clary F.  |  Expérience générale 
Évaluation :
5

Rental made easy

John G. 
Évaluation :
5

Front cab had black X's indicating previous damages, doors do not shut all the way and had to use force to close them, doors misaligned, right side wheel well showed serious prior damage, brakes were spongy (spelling?) (with and without the truck being loaded). Kinda thrown off when I was told that I could not leave the rental truck on the premises after it was rented so I could go back home and drop my personal truck off and come back and get the rental truck, I had to drop the truck off at a shopping center and walk back to the uHaul facility and retrieve my personal truck

Thomas G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRED DELBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFRED V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandie b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL M. 
Évaluation :
5

Very good experience with the staff on site.

John S. 
Évaluation :
5

This location is GREAT! Kat is always so very helpful and professional. I don't go anywhere else to pick up a truck. This place is awesome!!!!!!!

WENDY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Both of the ladies that attended us we're wonderful.

SERGIO R. 
Évaluation :
5

Great customer service!!!

Brent G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Angel A. 
Évaluation :
4

Customer service less than friendly could improve

CHRIS H. 
Évaluation :
4

Chandler was very professional and helpful. we really appreciated being able to extend our rental, by doing so we were able to complete our local move without hiring a moving company. Merci.

Jeanne S. 
Évaluation :
1

Worst service experience ever and would never go back here. It was the employee who didn't want to acknowledge or help us. The area looked nice and well maintained though

Kevin H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cindy P. 
Évaluation :
5

Kat was outstanding

Charles V. 
Évaluation :
5

Excellent service! Friendly!

Nancy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ken B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dorian K. 
Évaluation :
5

Cat at this location helped us fill out a roadside assistance request over the phone and called back to check on us . She is the type of employee this store should be proud to have working for them! Also the contractor(didn't catch his name) who showed up and changed the car hauler tire in the rain went above and beyond for us! I would recommend buying the safe tow policy as I think maintenance might be lacking on the equipment.

Warren C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianna N.  |  Premières impressions 
Évaluation :
4

Understaffed in the morning. Only one person on duty to check in and help customers with equipment. Made for a slow check in process. Could not do online check in as the app froze on the final screen and would not move forward.

Michael M. 
Évaluation :
5

Wonderful staff and customer service!

Nicole D. 
Évaluation :
5

No one likes the gas tank guess work. Pick it up full, drop it off full. No guessing, I understand the business end of it. It feels too much like the airlines and the baggage situation.

Jeffery S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Micheal D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin F. 
Évaluation :
5

We arranged to rent 2 trailers, 6'x12'. When we went to pick them up, they discovered one had been stolen off the lot. They had to go get us another trailer from a UHaul down the street. Then when we got home and got one of the trailers loaded, we discovered it had a flat tire. Had to call Roadside Assistance to come. Waited almost 2 hours for someone to arrive. Once the tire was changed and both trailers were loaded, we had no other issues as we drove cross-country.

Brenda L. 
Évaluation :
5

awesome movers. stay on task and hustled to get the job done. Well worth the money and I highly recommend them for your move.

WANDA V. 
Évaluation :
5

Very friendly helpful staff. Easy to work with. Definitely recommend.

SHAWN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fiona G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA A. 
Évaluation :
5

Excellent customer service

Rosann S. 
Évaluation :
3

I was told gas was just over a half a tank and it was NOT.. it was below a half a tank… I filled it back to half a tank where I was told to fill it. I was not discounted for filling it up.. I don't feel I should have been responsible for putting more gas in it that I did not use.

Brandy S. 
Évaluation :
1

The manager was very nasty and rude.

Eric V. 
Évaluation :
5

great place

David C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

When I arrived my reservation had been automatically canceled by the system. They did not have the size truck I had requested so I had to use a larger one. Other than the system issue the location and staff were great.

Robert B. 
Évaluation :
2

Are you kidding me?? I've dealt with UHaul in past and always pleased. Not so this time. One of the worst customer/retailer experience. Contact me and I'll tell you all about it.

Gerald F. 
Évaluation :
5

Great flawless experience. Kat provided excellent customer service and we hope to rent another unit when one becomes available. Merci

Linda G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne D. 
Évaluation :
4

Very friendly and helpful staff, thank you for a nice experience.

Anne O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
3

Left rear lights were out and side rear marker after salesperson gave me okay to go

MICHAELI C. 
Évaluation :
5

Easy. No hassle.

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL J. 
Évaluation :
5

This has nothing to do with any uhaul dealer, but your website is beyond slow and infuriating. It takes me 10 minutes to order a trailer and took me.20 minutes to return. Doesn't matter if I am on wi-fi or 5g, painfully slow ever-time

Craig M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela F. 
Évaluation :
5

The staff was wonderful. They checked the equipment upon return and asked me about my experience. I had no wait time and the experience was great.

ROBERT JAMES W. 
Évaluation :
3

Issues with truck; lunging & while idling. Also, limit to speed vehicle could attain. Made drive longer than should have been & was told nothing could be done such as credit to my charge or voucher for future use of rental - disappointing & not good business practice. Advised dealer when dropped off

Janet S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL J. 
Évaluation :
5

Kat us an excellent person to have on your staff where as she knew her business. Awesome experience.

james a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex S.  |  Premières impressions 
Évaluation :
5

I love dealing business at this location. Your employee Kat is amazing. I meet her years ago at the U-haul on 52 in Hudson location. Kat always takes time to explain anything to me. She always make sure that the customer is the most important person. She is very well mannered. Her store inside and out, impressions me. How very clean it is Everytime I've rented either a storage unit or a moving truck, they are super clean. Kat is very professional and so very awesome at her job. You can tell that she doesn't just work there for the paycheck. She takes pride in her job as manager of any of the U-haul stores she has managed. She treats everyone like the way she wants to be treated. With the up-most respect. I can't tell you how much I myself personally love going to her store and see that happy face. She knows what she is doing. She understands people concerns, comments and complaints and she deals with them in a timely manner. I highly recommend this U-HAUL location.

Miss Nadine E.  |  Premières impressions 
Évaluation :
5

Thank you Kayle!

Mark S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared C.  |  Premières impressions 
Évaluation :
5

Lots of storage options at this facility.

Jerry J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darlen d.  |  Premières impressions 
Évaluation :
5

Cat and Chandler went out of their way and cleaned out a unit the same day I came in. And then came across the highway to personally let me know the unit was ready. Also appreciate Cat's, "telling it like it is" attitude. Will recommend her, however I have no doubt she will always be full.

Jodseph M.  |  Premières impressions 
Évaluation :
4

Concern of the ceiling installation exposed and hanging. She informed me its not the roof, just installation and would not affect my belongings as they did not have another unit available.

Diane D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY H.  |  Premières impressions 
Évaluation :
5

No problems at all. Friendly staff. Will most likely be renting a bigger one soon.

Helen R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vince W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin W.  |  Online Move In 
Évaluation :
5

Friendly and helpful staff willing to help in every way.

mary-jo d.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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