Customer Reviews for U-Haul Moving & Storage of Hyannis

Évaluation :

3

We were charged another $20 for after hours check-in even though my husband talked with the people. They just wanted to grab more money.

Évaluation :

2

I rented the truck at 8am on a Saturday and retuned it Sunday at 9am as soon as the store opened. There was a line of 10 people so I was instructed to leave keys on seat. I was charged an extra day even though I was there at opening. There was 20 trucks in the lot so it's not like you lost a day. I won't use U-Haul again

Évaluation :

5

Super quick - love it

Évaluation :

2

I give this poor review for 2 reasons. First the two gentlemen were rude, complained, and were annoyed, with the fact that I came in for the reservation I booked 2 weeks in advance, a half hour early, when they had 6 - 26ft. Trucks avaliable. Secondly both Trucks that I rented were in unsafe operation. I drove the first one 3 ft. Went inside to exchange, for the second garage vehicle. So they both had severe engine miss fires and severe exhaust leaks. Also going down the highway faster then 40 produced the death wobble in the front end of the truck became the suspension was bad. So moral of the story is if you want courteous employees, who would like to serve and assist the customer then make sure there is at least 4 employees on inside or don't bother. Secondly if you want to ride in a safe truck, you probably will have to choose another co. Do to the fact that alot of the equipment needs to be updated, unless you need only a pickup.

Évaluation :

5

Staff was great. The entire process was speedy.

Évaluation :

5

This was one of the best customer experiences I have ever had. The gentleman was patient and knowledgeable as this was our first time renting a U-Haul. I will certainly go back here again.

Évaluation :

5

East transaction. Trailer was trouble free

Évaluation :

5

All good. Great customer service

Évaluation :

4

Your check -in guy . Errored I told him I had to have the rental truck till four and later when checking my return time he had it for three o,clock âœ" in . His communication skills need work .. take it as constructive criticism. The other six times I rented have been overall excellent  thanks Larry

Évaluation :

5

CJ was an absolute breath of fresh air after a very challenging day. Thank you CJ,

Évaluation :

4

I still don't have a receipt from you. That's not good

Évaluation :

2

Was told to move my personal vehicle rudely while I was waiting ,it was not in anyones way!! On return the attendent was also rude reffering to as chief not sir or Mr.Lovejoy!!

Évaluation :

5

I reserved a pickup time online for 8:30. But the location didn't open until 9:00. A worker was there, but he was busy checking in the vehicles left after hours. He was very polite, but I'm guessing he was as frustrated as we were. Why do you allow people to reserve a pickup time when the store is closed??? Ridiculous. I do NOT blame the man working there. I blame corporate for allowing this to happen. I wouldn't have minded picking it up a 9 if I had been told. But my husband and I were there shortly before 8:30 because we wanted to be on time. We had our son who has a disability with us. The plan was for my husband to pick it up and for my son and I to go to Special Olympics practice. But your system threw a wrench into our plans. An AVOIDABLE wrench. Please fix your website so that people can't be given a pickup time that doesn't exist. Merci.

Évaluation :

4

There seems to be a delay in processing every time I go to Uhaul. It makes me feel like the computer systems need upgrading.

Évaluation :

5

Everything was great 👍

Évaluation :

5

Very well run!

Évaluation :

3

The customer service at this location was good at first but when I extended my rental the woman on the phone seemed to take it personal and was annoyed I was not returning the truck the time I was supposed too. This is business, not her truck. That was weird. Also I returned the truck in the morning before 9am but it was not checked in until almost 4pm and I was charged an extra day. Now I have to fight uhaul to get my money back for that day. Another thing on my long list of things to do. Very annoying.

Évaluation :

5

Super efficient and really nice people!

Évaluation :

3

Your check in process is slow and ridiculous. Needs improvements.

Évaluation :

5

All thank you so much

Évaluation :

3

The mileage was incorrect I never used the many miles maybe 10 miles total and was charged 22 for it I think the truck is being over charging

Évaluation :

5

The staff was incredibly friendly and helpful. They managed the situation admirably when the trailer I was picking up was late for return by the prior user. The process of checking out and back in was also very friendly and efficient.

Évaluation :

5

In and out . Perfect

Évaluation :

5

Very accommodating and went the extra mile.

Évaluation :

3

You have a personnel problem: the employees at this site (Hyannis) are clearly unhappy with their jobs and their attitudes spill over to their interactions with customers.

Évaluation :

5

The staff at Hyannis U-Haul are very best, accommodating. Thanks again guys

Évaluation :

5

Customer Service was excellent. UHaul equipment was a bargain and reliable. Excellent company top to bottom!

Évaluation :

5

Excellent communication and support

Évaluation :

2

The professionalism and diligence of the two employees at the counter on Sunday, Aril 24 saved us from what would nave been a much more aggravating experience. We, like many other customers, were unable to upload our license photos. Apparently there is no reception for AT&T and Verizon in your Hyannis building. I twice went out to the parking lot in an effort to upload the photo, but even that failed. I strongly advise that you devise an alternative way of recording a customer's driver's license information. Instituting your new online process, when it clearly often doesn't work, makes no sense.

Évaluation :

5

I had an excellent experience with U-Haul from beginning to end...I could not be more pleased! The only thing that I would say needs a little tweaking is the communication for new customers. I was not familiar with the process and initially did not realize I had to make an appointment to access my container which was being held at the Hyannis location site. It was my understanding from the store employees that I could access the container anytime during store hours, however the scheduling office stated that I needed a reservation. I think that there wasn't clear communication between the store employees and the central office. In the end, we figured it out and all went well.

Évaluation :

1

BEWARE!!! I was supposed to pick up the truck at a location close to my home, but was informed the truck would only be available at a location that was 16 mi out of my way. When I picked up the truck it clean, but very old - 170K miles - and drove like it. Additionally, the fuel tank was almost empty. I put 10 gal of fuel in and my move went well otherwise. I returned the vehicle with the same amt of fuel in the tank. I pointed this out to the person that received the truck and was told I was all set. However, Upon reviewing my receipt, I was charged a $30 fuel service fee and $44 for 8 gal of fuel. I have been on hold with customer service for over to an hour to get a resolution.

Évaluation :

1

Is not good person and not have parking, speak bad no and is not respectful

Évaluation :

3

I have emailed the app developer and left a review of the app. It has 2 stars from over 9000...NINE THOUSAND reviews.. What is it going to take to revamp that app? You automatically direct people to use the app and the nightmare begins. As I said in the review.. Fire the team you have developing it and file a lawsuit for negligence. Id be willing to bet you could get better results for the app from a troop of middle school kids than what you have now. You should be embarrassed of it. So what you can to to improve for the next customer is shut it down.. Listen to the 9000.... NINE THOUSAND +... CUSTOMERS THAT HAVE ALREADY SAID THE APP IS GARBAGE AND Fix IT.

Évaluation :

5

The place was the best I-Haul location I was ever at. It was like returning a car at the airport. Place was clean and well stocked moving supplies.. I especially like the return process I just handed over the keys and received my receipt by email in just over 20 minutes. This place is great and should be a model for the rest. Thank you I will be renting soon.

Évaluation :

4

Good service.

Évaluation :

3

the truck was fine. The location was under staff and short with customers.

Évaluation :

4

Last 2 times I rented I was not sent a final text or email with the final billing after it was checked in Isn't this still done

Évaluation :

5

Rien

Évaluation :

3

Sub par customer service, made me feel like I was bothering them by asking questions, they would rather direct me to the Mobil app for everything instead of actual person to person communication. Seemed like they just wanted you in and out with the least bit of Human interaction. Minus well just have kiosk there instead of humans, that's what it felt like. Otherwise truck was clean. I know times are crazy and we just got through a rough couple of years with Covid, but now more than ever, we need better customer service, and yes it definitely goes both ways, customers need to have patience and respect too. most importantly if your in the Buisness of customer service, then put the extra effort in the said “customer service” or maybe it isn't the profession for you. Nothing rude was said to me but just got the feeling that I was bothering them by being in the store. Merci

Évaluation :

5

Brand new vehicle, excellent client service at both pick up and drop off. Can't ask for much more.

Évaluation :

5

I was very satisfied. T

Évaluation :

4

Customer service was great at the pickup location. The van itself appeared ok at first glance, but interior had been smoked in and a bit dirty

Évaluation :

2

I use this UHAUL location a lot but this time the guy was pushy about me checking in inside even though i did the self serve everything and checked in online. I also got charged extra for fuel even though i left it with more gas then when i picked it up..

Évaluation :

2

When checking in online, we waited 45 minutes with no updates, including when using the chat function. We finally called and were placed on hold. When we finally heard back, they had to do an additional check and call a family member or friend. After finally checking in close to an hour after starting the process, the key combination the online check in process gave us did not open the lock. We were able to get help from a person at this location because they had opened by now. They checked and confirmed the combination given to us during online check in was incorrect. They were able to open it for us and the key was stuck on the bolt inside and unable to be reached. The entire process took over and hour, we were placed on hold multiple times, and no step along the way went according to plan.

Évaluation :

5

Keep up the good work

Évaluation :

5

The men at the desks should be certain to inform the customer that their truck in the large parking lot has a number on the cab that goes w the number on the key tab. Fortunately , another customer pointed this out to me while he was searching for his uhaul truck.

Évaluation :

5

I'm still waiting for my adjusted bill. I only have the estimated bill so far. Thanks

Évaluation :

5

Helpful

Évaluation :

5

Everyone was extremely helpful and accommodating. Matt, Julie and new manager George all top notch!

Évaluation :

5

Very helpful and went out of the way to help me.

Évaluation :

5

Staff was friendly, helpful and knowledgeable. Clearly the change in management has been a huge improvement. Julie is very effective and customer oriented

Évaluation :

5

I am very satisfied with the rate, convenient and cleanliness. 👍🏼👍🏼👍🏼👍🏼👍🏼

Évaluation :

5

Super professionals, I recommend!! Thank you!

Évaluation :

3

THIS transaction was stellar. However my previous experience was not. Trailer hitch was not available at time of appt and no one told me until I arrived. Rescheduled. 2nd appt had to wait 30 minutes to be waited on, even though there was only one customer ahead of me. Was told it would be 2 hours to install but it took 4. No waiting area so I had to walk half a mile and wait at another business. Unacceptable in my opinion. I booked storage here because of convenience since I'll be returning a trailer here. Don't get me wrong, everyone was nice, but the trailer hitch situation was not handled professionally

Évaluation :

1

Tenía goteras y me daño las cosas que tenía en el almacenamiento

Évaluation :

1

Your staff and management are awful. I was miss lead or lied to several times with no remorse. The locks are all busted up the staff have no clue how to look up stuff on the computer. I was told I would get an extension on the truck and still brought it back that day to see I was still charged that extra day. How can you stit there and tell me you see it was extended just to go back and charge me. Your facility is terrible and the staff need to be retrained oh and I do have pictures of the incident if needed.

Évaluation :

5

The bathrooms were always clean. Nice facility, good staff.

Évaluation :

5

Thank you. Everyone at the facility was very professional and helpful.

Évaluation :

5

Helpful staff even when VERY busy. Nice people all around.

Évaluation :

5

My move- in experience with U-haul is wonderful. The staff members are very friendly and helpful . I would definitely recommend this storage facility to anyone.

Évaluation :

5

Great service, effortless process, great staff.

Évaluation :

4

Would be a help to have a few more carts/dollies available at both sides of the building. Otherwise, the staff always presented themselves as polite, professional and helpful.

Évaluation :

5

Great staff

Évaluation :

5

staff superhelful friendly even dealing less comedic customers

Évaluation :

1

Sucked to expensive

Évaluation :

4

Staff at Hyannis ma location is great

Évaluation :

4

My only complaint is that it was a bit expensive given the very small outdoor space I rented but otherwise I am satisfied.

Évaluation :

2

When I arrived, my storage unit was not available The person I dealt with orfered me a smaller unit and did not offer any other solution Very cold person and had no other alternative I traveled about 150 miles and had no choice Why did the telephone operator give me a storage when it wasn't available? I had a confirmation number but what good was that? What are you going to do about this situation? I'm

Évaluation :

3

I had to upgrade because the truck they said would fit all my things was way too small then they insisted that my things would fit in the storage comparable with the truck I got and lo and behold it did not I had to find somewhere else to put some of my things because they didn’t have another unit available that was bigger even though I said that was probably not big enough and asked for something bigger but they insisted that it would be big enough

Évaluation :

3

Staff is helpful but far from friendly. Garbage always present behind the gate. Once saw staff driving inappropriately (insanely fast and squealing tires) with uhaul vehicle on the property.

Évaluation :

4

One problem, I was told you are to get out, nice of them to be blunt after 8 years of never missing a payment

Évaluation :

5

Everything and everyone were great... Thomas was exceptional helpful.

Évaluation :

5

Everything was excellent. Especially staff. One suggestion would be to show the numbers at the end of the row. (You might be doing that? It looked like fresh paint and you might be updating everything...) Great place- would recommend!!!

Évaluation :

5

they told me of fetors that the people on the phone did not tell me about

Évaluation :

5

Staff did all they could to accommodate needs besides the shortage of available units during the pandemic. Appreciate the security of the facility for outside storage. Just wish there was a refund policy for paying and then finding a place to live a week later!

Évaluation :

5

Thomas and his team are all very helpful and accommodating. Moves are stressful and I had some challenges with the moving truck itself. The staff were all very helpful and went out of their way to help me find a storage solution while I await truck repairs. I was expecting to have the situation to be a conflict but I was pleasantly surprised with how willing Thomas was to helping solve the situation with the needed truck repairs. I would while heatedly recommend this U-haul store to anyone considering truck rentals, supplies or storage. Thanks again to Thomas and his helpful and informed crew.

Évaluation :

5

Thank you Uhaul of Hyannis MA

Évaluation :

1

While in location office the staff member behind the computer working with me was beyond rude and disrespectful. If I was not in an emergency due to losing my home because of a fire I would have gone elsewhere

Évaluation :

5

I appreciate the service as well as the convenience of the facility, the ease of entering and exiting was really helpful.

Évaluation :

5

Devin was awesome...he was clear and concise in explaining ALL the details...very friendly yet very professional

Évaluation :

3

We have rented from U-Haul for many years in the past (15+ years). This time was difficult due to availability (not U-Haul's fault). However, I want to point out the description for what fits in a 5 x 10 x 8 outside storage is definitely inaccurate and I caution others. The description lists items that will fit but leave out there is no room for anything else! (Boxes, personal items, fans, etc.) Trying to find a larger unit and check daily but so limited during this pandemic! Would still recommend this facility.

Évaluation :

5

The best! Efficient, professional, great communication, great units, easy process.

Évaluation :

1

The CSR who assisted us had a poor customer disposition. Attitude was HORRIBLE! Wouldn't recommend Hyannis location unfortunately.

Évaluation :

5

staff was very sweet and helpful....much appreciated during this stressful time

Évaluation :

4

Access gate has been broken for months !

Évaluation :

5

Very happy the way I was treated, good customer service.

Évaluation :

5

Everyone was very friendly and helpful

Évaluation :

4

Did not have a first-floor unit available for storage as I was told previously. what I showed up at the facility they had a hard time finding a room for me to use get it ended up being call the second floor which is very inconvenient for the going up the stairs because I was moving by myself.the whole plan was just to back up the truck into the unit and unload but that wasn't the case.. the staff laid it on the computer. But I think they oversold. So I ended up with the unit smaller that originally planned as well as on the second floor. Made for a very long day.

Évaluation :

3

Elevator needs to be replaced. We do not get paid to advertise Uhall we are not an advertising agency.

Évaluation :

5

The room I rented was the last one. It had a cut out in it. No big deal. It was indoors and my furniture stayed nice and dry. Well lit. Easy access. Thank you for the last minute hook up.

Évaluation :

4

Very helpful counter guy. I wish the outside lanes were marked - had to drive around a bit and search for the right row of units.

Évaluation :

1

I had a storage for about a year and a half it was on the second floor. There was always an issue with the elevator,this is a storage facility the elevator is necessary. I guess next time only take a storage on the 1st floor

Évaluation :

1

The unit was WAY smaller than the CS rep said it was. I was told it could fit a 4 Room house inside it, it was a closet. When i got to the unit there had been clear damage to the front door. The handle was completely rusted and i was (and still am) unable to access the unit. There was also a giant dead Hawk lying right next to the unit. When i called to find an alternative unit nothing was available. I had to find storage with another company. I will be cancelling this reservation and expect a refund for the first months fees as i have been unable to access the unit entirely.

Évaluation :

5

I would, without hesitation recommended this facility to anyone looking for storage. The staff was extremely accommodating, professional, and cordial. In my case they went above and beyond, and I'm very grateful.

Évaluation :

5

Moving is never easy, but you guys take the edge off of it. The fees for moving helpers do seem a little high. Keep up the good work.

Évaluation :

2

Only one person in the office with a huge spaced out line, then he had to go outside and help someone - waited over 30 minutes to let them know I no longer needed my rental space.

Évaluation :

4

My only problem was the double reservation on a storage unit. I reserved over the phone and someone else reserved as well. Therefore, there wasn't a unit that I expected.

Évaluation :

5

Thomas and the Crew Are Amazing! 5 Stars! All who work there are very helpful!

Évaluation :

5

Everything went well in the years I used your facilities .I Will recommended it to anyone Thank you.

Évaluation :

4

The property was very easy to get into and out of the staff was really awesome even though they seem to be experiencing a shortage of staff for several months. There was a leak in our storage unit which did not damage any of our property so I did not report it or claim any insurance

Évaluation :

5

Very safe and sanitized truck..pleased with customer service and happy to be a repeat customer.

Évaluation :

5

.

Évaluation :

5

Great peeps 100 percent plus

Évaluation :

5

Thomas Ferreira was very professional. I had a great experience with uhaul.

Évaluation :

5

We were storing our living room furniture due to an emergency eldercare issue. Just back home. Acid test "no musty smell or other odors" Sight is very clean. Staff helpful. VG security, easy to use

Évaluation :

5

The service we received at Uhaul was excellent. The person who helped us was very attentive and gave us service that exceeded my expectations.

Évaluation :

5

Your employee Darren gray was very helpfull went over everything I need to use you facility and walked me through the 3units to explain size that I needed . Merci

Évaluation :

5

The location and easy access made it very convent...

Évaluation :

5

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Évaluation :

5

General Manager was fantastic! Thank you for the great service.

Évaluation :

5

Karen Roderick and staff are an asset to your company!

Évaluation :

5

Before going to u haul I checked rating and I saw that a lot of customers had a good experience with Karen so I had to see and she was excellent very professional at her job another satisfied customer

Évaluation :

5

Personnel amical

Évaluation :

5

Awesome customer service

Évaluation :

5

The staff was extremely helpful and really friendly.

Évaluation :

2

Monthly fee increased, and with increase came limitation and cessation of 24/7 access. Why I pay more $ for less service?Next,tech is severely dated and many errors occur, and u r billed 4 these error

Évaluation :

1

No comment

Évaluation :

4

Pratique

Évaluation :

2

The staff at that location are very pleasant and very helpful. Easy to work with... Quick problem solving.. Really really great customer service..

Évaluation :

5

Karen in Hyannis is a true asset to your company!!!

Évaluation :

1

My experience was difficult, frustrating, not efficient and extremely disappointing. I will never do business here again nor would I recommend to anyone I know.

Évaluation :

5

All the staff has been helpful, responsive and professional. And kind. It was a pleasure using your facility, and I would use it again because of the staff.

Évaluation :

5

Everyone there was very friendly and helpful

Évaluation :

5

The only thing we did not enjoy was that the price of our unit rose about 5 times in 2 years. It would have been better for us if the price stayed the same.

Évaluation :

3

trouble with lock on storage unit. Staff helped immediately. Great, knowledgeable, patient, friendly staff. A major bonus!! would like higher ceilings in units so one can fit more.

Évaluation :

5

Excellent

Évaluation :

5

Karen is wonderful, very helpful & caring!

Évaluation :

3

They want to much information to rent a unit.. more information then opening a bank acount

Évaluation :

3

I wish that the truck had been available in Hyannis (26 foot). We were told the day before by someone/somewhere from UHAUL that truck would be available from East Wareham. This was an inconvenience.

Évaluation :

5

U Haul was awesome helping us move furniture and artwork from Geneva Illinois to Martha's Vineyard, MA. The U-Box concept was the most financially viable option.

Évaluation :

5

The employees at the Hyannis location were awesome too couldn’t believe how family like they were too me I’m sad I have to leave but they will come back in a heartbeat because of there friendliness.

Évaluation :

5

The crew couldn't have been nicer. My appalling memory made it necessary for them to answer the same questions several times, which they did graciously. They also gave me a deal without my asking.

Évaluation :

5

I had bryan at hyannis mass store help me and he was very professional and knowledgeable with any and every question i had. He made my experience at Uhaul hyannis very pleasant.

Évaluation :

5

The staff and facility was outstanding. Thank you

Évaluation :

5

Everyone was very helpful and informative.

Évaluation :

5

The staff was always friendly and helpful. Will definitely store again if in need of storage.

Évaluation :

3

Brian was great & helpful, who I dealt with on a regular basis. Had an awful problem w/rodents & damage to quite a bit of my storage. Just about every carton & box was chewed open & rat droppings we

Évaluation :

5

Great.

Évaluation :

4

Good customer service. By gentleman checking me in.

Évaluation :

5

Thank you, I've been a customer on & off for many years & it's always a great experience! Staff is terrific! -Krista Shamon

Évaluation :

5

Staff was always helpful and access and security was top notch

Évaluation :

5

We were very pleased with the service at Augusta,ME U-Haul. People were very courteous and efficient. They even found a closer drop off point in S Yarmouth,MA for usGreat people in Augusta, ME U-Haul!

Évaluation :

5

Very friendly and helpful staff.

Évaluation :

5

Michael V. is the best employee you have, he is very polite and professional.

Évaluation :

5

You guys rock! You all were very helpful, polite and professional!

Évaluation :

5

The service from the call center was excellent and I had to call twice for my own reasons and each time the representative was excellent as was my check in service at the Hyannis MA store.

Évaluation :

5

Brian, in Hyannis, who I dealt with multiple times through a long moving process, is outstanding, one of the best in the best in the business-knowledgeable, friendly, and gets things done.

Évaluation :

5

Very helpful, made completing our move a breeze.

Évaluation :

5

Friendly Professional Honest I will recommend 100 % to everyone!!!

Évaluation :

5

Awesome staff!!!!!

Évaluation :

5

Every thing was great except for all the seagulls making a mess on my camper.

Évaluation :

5

very helpful and organized. I would not hesitate to use the same facility in the future if needed. would recommend it to someone else without a second thought.

Évaluation :

3

I actually moved out of the unit in 7/7/2018, so I'm not sure why I received emails saying I owe money when they told me I wouldn't be charged. As long as it's closed now and I don't owe anything

Évaluation :

5

Very helpful. For a first time user, I wish I'd been handled the same way when I made my reservation. Folks at the departure location in Minnesota and the arrival location in Hyannis, Ma were GREAT!

Évaluation :

4

Very helpful and efficient.

Évaluation :

5

Staff was very kind and accommodating throughout the reservation process.

Évaluation :

5

Very nice staff Very helpful Will use again if necessary H hickok

Évaluation :

4

Staff was always friendly and knowledgeable. Location is convenient. The store has plenty of supplies.

Évaluation :

5

Very friendly and competent staff. Excellent security system. Thank you very much!

Évaluation :

5

Very accommodating

Évaluation :

5

I rented an outside parking spot for my cargo trailer and camper for over 2 years. The lot was redone last year and looks great. Tom the manager has really improved the service.

Évaluation :

4

It was a convennient place. The concrete going out of the big garage door needs to be leveled.

Évaluation :

1

Staff not familiar with UBOX process, it was an issue every time we picked up a new box. And our boxes were not on site the day we arranged 2 pick up. Result - 2 days lost wages. NOT a good experience

Évaluation :

5

I called another place for storage and they were very rude, I called your facility and the lady that answered the phone helped me every way she could. I am very pleased with everything she did for me.

Évaluation :

5

A pleasure to do business with!

Évaluation :

5

I called the 1-800 number and asked for RV parking. I was told that there wasn't any available. I drove to the store and spoke with the great people at the store. She said there was RV storage.

Évaluation :

5

A great expe!rience

Évaluation :

5

Great service ,great staff