People were very friendly and helpfulBeverly T.
Customer Reviews for U-Haul Moving & Storage of Iliff
Pour nous contacter
Aurora, CO 80014
(1/4 mile north of Iliff on Abilene)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.SONDRA M.
Le client n'a pas laissé de commentaire.Andrew S.
Le client n'a pas laissé de commentaire.SOPHIA J.
Great customer service by Eric!DOUGLAS P.
Rented truck for ten hours. Truck rental was a 10' truck for 19,95 a day. I rented 1 dolled for 14 dollars and 1 piano dolly for 14 dollars. I overran my mileage by about 50 miles at 79 cent a mile. When I returned truck on time the after hours drop box was locked so left keys in cab of truck. We filled the gas tank up full past the 7/8 the said we needed to be at on the Guage. Mu bill after totally cleaning both inside and out was 265,00 $. I do not recommend these crooks to anyone. Very unprofessional! They did not care one bit about the over charge. Never again will I rent from u-haul.BRANDON L.
I isn't have service so mobile checking didn't work at this location. Also mirror fell off just from a bump in the road. Brakes were also squeaky.Ryan K.
Le client n'a pas laissé de commentaire.Carolyn S.
Le client n'a pas laissé de commentaire.Jeff S.
Le client n'a pas laissé de commentaire.SHEILA N.
Le client n'a pas laissé de commentaire.DOUG M.
Le client n'a pas laissé de commentaire.KAITLIN P.
Clean quick mobile check in and check out. The best experience with U haul EVERTamara R.
Le client n'a pas laissé de commentaire.Iesha S.
Hopefully all employees are as good as the ones I dealt with today they are awesome.BRIAN M.
My initial experience was abhorrent dealing with Jessica. I was assured I had a 24 hour rental by Jessica. She called back 40 minutes later asking where I was and claimed no memory of our previous and recent conversation. I was then assured my 24 hour rental was squared away. I showed up to get my mobile accessed truck at 5pm. After 5 hours on hold and multiple hang ups and disconnections I was finally able to access the truck. At 1:30 am I received another phone call asking where the truck was. The thing is, after all that; I received the best customer service I've ever had when returning the truck. Rodney, the GM and Kevin at the front desk were awesome. They even helped me jump my dead battery when they'd already closed and could have just left. 100 % 5 stars to these guys. Great management and attentive to my gripes with the experience. MyPeter B.
Added additional charges without explanation, mileage was incorrect and the online system wouldn't allow changes to the mileage.FABIAN M.
Maybe just a warning regarding the directions that GPS gives. Landmarks would be good (but not the folks in the office's fault as my booking was done online). Parking lot could use a tad bit of work, but minor.Gwendolyn H.
Le client n'a pas laissé de commentaire.Werra T.
The clerk was so nice & courteous! Super good service, but when he verified our phone #, he didn't ask if you could text that number. It was a land line and it was too late to change it when he mentioned the link would be sent, so we never received anything to help us when we returned the truck after hours. Please ask if it's a cell # at the startROBERT S.
5Star Service !DANA S.
The truck I rented wasn't available for me at my requested time and place. I had to drive nearly 20 miles across town to pick up the truck. I'm charged to get back to my side of town. I then try to return the truck to the nearest Uhaul and I'm told it'll cost me 200 $to do that. I was never told I would be required to drive back to Aurora. Your initial fumble cost only me time and money. Nearly an extra 75 $I had to pay because the truck I rented wasn't ready. The whole experience will keep from dealing with you again.Chris M.
Le client n'a pas laissé de commentaire.SABRINA J.
Le client n'a pas laissé de commentaire.Steven R.
The mileage on the contract was different then on the vehicle I rented. I advised the clerk of the wrong mileage issue. He told me take a picture of the actual mileage before I leave and a picture when I returned. I did so. I used the truck for a few hours, drove 14 miles and returned it before the store was closed. The next morning I was charge an additional 245 for the miles. To date no one has taken care of this issue. I've called in and talked to a very nice lady named Vicky who told me a supervisor would call me. No one has called me. I have chatted in online and the person chatting with me could only let me know the charge was for the extra mileage but stopped chatting with me when I told them the situation. If there was a protocol that the clerk should have followed when addressed with the issue, he did not. I should be refunded for the miles I did not put on that vehicle immediately.Richard H.
Stop cheating customers on mileage they didn't use because you drove it around the lot. Mileage on my contract stated 2210 but when I got in odometer said 2222. Returned with 2256 and had estimated 40 miles. So I was charged for mileage that I didn't do. NOT COOL!!!Michelle S.
Eric and Rodney dug an old piece out of the trash, to fix a tow harness. We are very grateful because it was the one and only trailer. We appreciate them going above and beyond to help us.KIMBERLY T.
Le client n'a pas laissé de commentaire.maureen S.
Rodney the General Manager at the south Abilene location always has clean vehicles that are well maintained, and the store is easily accessible from highway 225. The workers are very friendly and knowledgeable plus they go the extra mile for the customer. Keep up the good work Rodney and crew.MYLAS S.
Le client n'a pas laissé de commentaire.CINDY L.
Inform the renter of the braking and transmission condition of the vehicle before they drive away. For example, my rental had soft brakes and the transmission needed a tune-up. The help was otherwise excellent. The building was very cold.STEVEN B.
Le client n'a pas laissé de commentaire.SHINICE D.
Le client n'a pas laissé de commentaire.WILLIAM T.
Le client n'a pas laissé de commentaire.DAVID L.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.TAMIA M.
Le client n'a pas laissé de commentaire.Chris P.
It took 40 minutes to get my truck even though I had completed on line check in ahead of time.Joel H.
I made my reservation at a specific location. I was told they didn't have the truck I originally requested. I had to get a smaller truck. When I went to pick the truck up, my pick up location was changed by a sales rep with out any notification. I got to the other location. There were no keys in the truck. The truck was not ready. I my original reservation at 8:30am by the time I got the truck it was 9:3am, due to all of the mishap.lucy C.
Le client n'a pas laissé de commentaire.Steven Y.
Le client n'a pas laissé de commentaire.Norma C.
Customer service was excellent I was able to get a truck right on short notice really appreciate it and good gas mileage thank youAbdula J.
Le client n'a pas laissé de commentaire.Christopher D.
Le client n'a pas laissé de commentaire.MICHELLE W.
Le client n'a pas laissé de commentaire.GEOFF B.
Le client n'a pas laissé de commentaire.Allyssa M.
Le client n'a pas laissé de commentaire.ERIC R.
Le client n'a pas laissé de commentaire.ROMAN B.
Very accommodating and professional.JAYME MARIE Y.
I was there at opening and the whole hookup took less than 15 minutes. Very good, professional staff.Patrick H.
Rodney took care of us!!!JACOB W.
Only thing I would recommend to clean the driver seat better, there were a lot of dog hair.THIEN N.
The truck smelled terribly of smoke, I was not provided a discount for this, and had to take the truck because I was moving and no other 26 foot trucks were available. I then tried to get money off when I returned the vehicle, and they said to call customer service there is nothing he could do on his end. Lastly, I called customer service and they said only the drop-off location could provide the discount, and they are not able to do anything. Honestly, this is extremely poor customer service, and I should be provided a discount for the truck that literally reeked of smoke for the entire time I had it. Even after picking it up my wife asked if I had smoked because I then smelled of smoke. ZERO STARs, you should give discounts when your trucks are not clean, and epsecially if they reak of smoke, I know you charged the previous renters for the smoke smell, and then provide zero discount to me. VERY VERY UPSET, your profited off me having to breath in an ashtray for 3 days while I drove from Denver to San Diego.Patrick D.
Renovate interior.JEREMY F.
The person at the desk was very professional, kind, and helpful.Daniel G.
The GM was excellent- very helpful- set my trailer up for a great trip!! Will be back!John H.
Le client n'a pas laissé de commentaire.Bart S.
Le client n'a pas laissé de commentaire.RICK M.
Great customer service, made the process very quick, very easy.MICAYELA H.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!