Customer Reviews for U-Haul Moving & Storage of Iliff

135 évaluations

2150 S Abilene St   Aurora, CO 80014
(1/4 mile north of Iliff on Abilene)

(303) 368-8903

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(303) 368-8903

2150 S Abilene St
Aurora, CO 80014
(1/4 mile north of Iliff on Abilene)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
3

Lost my phone and lknow it left in the truck so I checked the location of my device and it was taken.

RAYMOND B. 
Évaluation :
1

Just wasn't a pleasant visit

LEROY V. 
Évaluation :
5

Jessica was a pleasure to work with. She alerted me when the vehicle I rented was extended by the previous renter. She had an alternative already ready by the time I picked up. I was in and out on the road in 5 minutes and she handled the return flawlessly. I will definitely choose this location whenever I need to rent again.

Mark A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iyad W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc M. 
Évaluation :
5

It was really hard to find the key box. A note with an arrow on the customer entrance would have been amazing.

Anne L. 
Évaluation :
5

This personnel was very friendly and quick to process the truck. This location was very close to our residence. Entry to site was easy, signage was visible and plenty of parking area for trucks. Did not encounter any improvements needed.

DUANE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan H. 
Évaluation :
5

I would like to compliment both gentlemen that were working 7/30 in the morning. There was a system outage and a long line. Eric helped us and he was so calm and pleasant it was nuts!! Both of these guys working were absolutely outstanding! They truly showed us what the right reaction was to a difficult situation. They definitely deserve to be recognized for amazing service and patience with the whole situation.

Bryan S. 
Évaluation :
3

I ordered a furniture dolly to try to make my move easier but never recieved one and couldn't get ahold of anyone to help me

JORDAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Werra T. 
Évaluation :
1

Had to wait in line for over a hour for my reserved truck.

Ashley Z. 
Évaluation :
4

You needed more people working the desk. There was a line of 6-8 customers. There was a manager type in a green shirt. He was floating around not doing much on 7/25. Bro - help out your desk workers who were trying hard. That manager looked lazy.

Joseph J. 
Évaluation :
5

They were great!

Babette G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachael C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph F. 
Évaluation :
5

Great selection of equipment and the staff was very accommodating. Even though there was a line of people waiting to get their truck, Eric remained calm, cool and collective making sure everything went smooth for his customers....thank You Eric.

Gregory S. 
Évaluation :
3

The service was excellent and accommodating. However the vehicle (20' Truck) had severely worn tires which caused significant vibration throughout the entire trip to Dallas to the point of not feeling safe. I am thankful we did not have any issues and I hope the receiving UHaul took our concerns into consideration and replaced the tires before renting the truck again.

Kyle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVETTE P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ariel C. 
Évaluation :
1

After a very long day of moving which involved multiple trips caused by the bait and switch from the 26' truck I reserved online to the 15' truck that was actually available, I was finally dropping off the truck. But wait, at 7pm there are no human being available to help with the drop off process. Ok. No prob. I'm a tech savvy young guy. I'll just use your self drop off web app. The process was simple enough but after being instructed to make sure the doors were locked AND THEN to take a photo of the odometer which requires the keys to be in the ignition. Guess what happened? Yep, that's right. I locked the keys in the cab with the battery on. So I immediately call uhaul's support line thinking this must be a common occurrence and you'll send someone out the jimmy the door. No prob. WRONG. 40 minutes I waited on hold. 40 minutes. Then when someone finally answered and I explained the situation she said she would put me on hold so she could dispatch roadside assistance. Guess what happened? I'm sure you can. Another 20 minutes went by and she never came back on the line. I ended calling a locksmith after realizing uhaul would offer no assistance. After waiting over 2 hours at your location I was able to get the keys out. It cost me 130 $. I am so disappointed in what you have become. Uhaul is an American institution. Years ago I received great service from uhaul. I'm sad to say I will never do any kind of business with you ever again.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cale R. 
Évaluation :
4

Only issue was that there was only one person signing vehicles out and back. Poor guy was swamped but did a great job. Should have had at least two people there

KARL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bill K. 
Évaluation :
5

Dustin & Andrew went above & beyond in helping me. Quick & efficient, courteous, and professional. Merci.

Samantha D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NICHOLAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy B. 
Évaluation :
3

Renovation's are ongoing but that doesn't stop Rodney from being professional, courteous, and personable. This is the second time I've rented from this location and both times Rodney has been a delight! I found this location out of convenience but will keep returning because of great customer service.

ROBERTBRUCE P. 
Évaluation :
5

Very courteous personnel. Overall excellent experience

James H. 
Évaluation :
4

Make the customer entrance and area more welcoming. Very warehouse like. No where to sit while waiting. Numbering system would be good or marked lines.

James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

Have exclusively used U Haul for all my truck rental needs, the General Manager at this location was excellent. Rodney Davis Jr. provided quick service and handled the rental quickly.

William P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM J. 
Évaluation :
1

Very incompetent stuff, horrible customer service.

Vadim K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRACY P. 
Évaluation :
3

While the movers who helped us were EXCELLENT, our U-Box containers had not single furniture pad.

Alma E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taurean H. 
Évaluation :
5

The works are great and friendly

Werra T. 
Évaluation :
5

Eric Cobey is a great asset to your company and couldn't have been more helpful and accommodating . He was a pleasure to work with and I'll be back for all my rental needs with your product line. Great experience!

KEVAN C. 
Évaluation :
5

This location was friendly and helpful and once contact established, the process went very smoothly! The overall communication with regards to the UBox and where it arrived (there are SO MANY UHaul locations in our area) was more difficult to determine. Emails include only a toll free number and reps are unable to determine specific information about the box and it's location. Clearer information would be much appreciated.

MONICA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison B. 
Évaluation :
4

Just need to set up the office area with better staff accommodations so it looks more professional.

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig V. 
Évaluation :
4

Can had a funky smell, almost like BO. It was not very pleasant. The check-in/out process was also overly complicated but that's to be expected.

Grae S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEC B. 
Évaluation :
4

I would have given a perfect 5 stars but when getting my truck it wasn't at 1/2 tank. The app wouldn't allow me to upload a photo so I was. Forced to mark it at 1/2(I took a video incase they try to charge me later). I returned it less than half but again it was at (actually above) where the previous driver had left the fuel mark . So my only issue is getting equipment in proper working order you if the cust brought it with no gas you have to fill it and because it leave the next customer with stuff.

Jermel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
4

Employees are rude

Marques S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deana G. 
Évaluation :
3

The pick-up location at U-Haul Moving & Storage of Iliff was wonderful and helpful. The drop-off location at U-Haul Storage of Bremerton and Gorst was the worst experience with a company that I have ever had in my entire life. I will never use U-Haul again after this. Every single step of this experience has been an absolute pain and honestly, I wish I had looked at all the complaints on your instagram before I had booked this because I would have gone with a different company.

Elizabeth W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIANLAWRENCE S. 
Évaluation :
5

Five stars!

Antonio C. 
Évaluation :
1

I had originally ordered my UBoxes before knowing where I was moving to from AZ to CO. However, I had an address before receiving my boxes in arizona and told the AZ scheduler (Kayla) the new address for the final destination of the boxes. Unfortunately she didn't update the system with the address but did get the date they were arriving in CO moved up. So instead of 6/26 it was 6/11. When the 11th came I called uhaul to make sure the boxes were coming and that's when I found out they didn't have the address in their system. Afer back and forth with the Colorado local schedule she created a shipment to my house but it wouldn't be till the 22nd. When it got close to that date I reviewed my account and noticed there were 2 different reservations I called customer service to find out that indeed the individual created a whole new reservation instead of putting it under the original and would follow up and call me back. I didn't receive a call back so I called again and was transfered to the Colorado scheduler who confirmed my boxes would be at my house on the 22nd. They did arrive (finally) and were taken back the next day. This was a really bad experience for someone who is spending a lot of money to move to a different state to a company who can't keep their information straight nor keep track of their reservations/boxes. Even though this was a uhaul screw up I had to pay the delivery fee on top of the 1400 I've already paid. Never using uboxes again.

Lydia B. 
Évaluation :
3

the site to list in more detail the instructions that will be required if you do a pick up by yourself it took a considerable amount of time the app was great it was a shock thanks for your service.

Harriette A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WOJCIECH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra B. 
Évaluation :
4

People were very friendly and helpful

Beverly T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONDRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SOPHIA J. 
Évaluation :
5

Great customer service by Eric!

DOUGLAS P. 
Évaluation :
1

Rented truck for ten hours. Truck rental was a 10' truck for 19,95 a day. I rented 1 dolled for 14 dollars and 1 piano dolly for 14 dollars. I overran my mileage by about 50 miles at 79 cent a mile. When I returned truck on time the after hours drop box was locked so left keys in cab of truck. We filled the gas tank up full past the 7/8 the said we needed to be at on the Guage. Mu bill after totally cleaning both inside and out was 265,00 $. I do not recommend these crooks to anyone. Very unprofessional! They did not care one bit about the over charge. Never again will I rent from u-haul.

BRANDON L. 
Évaluation :
3

I isn't have service so mobile checking didn't work at this location. Also mirror fell off just from a bump in the road. Brakes were also squeaky.

Ryan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEILA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUG M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAITLIN P. 
Évaluation :
5

Clean quick mobile check in and check out. The best experience with U haul EVER

Tamara R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iesha S. 
Évaluation :
5

Hopefully all employees are as good as the ones I dealt with today they are awesome.

BRIAN M. 
Évaluation :
4

My initial experience was abhorrent dealing with Jessica. I was assured I had a 24 hour rental by Jessica. She called back 40 minutes later asking where I was and claimed no memory of our previous and recent conversation. I was then assured my 24 hour rental was squared away. I showed up to get my mobile accessed truck at 5pm. After 5 hours on hold and multiple hang ups and disconnections I was finally able to access the truck. At 1:30 am I received another phone call asking where the truck was. The thing is, after all that; I received the best customer service I've ever had when returning the truck. Rodney, the GM and Kevin at the front desk were awesome. They even helped me jump my dead battery when they'd already closed and could have just left. 100 % 5 stars to these guys. Great management and attentive to my gripes with the experience. My

Peter B. 
Évaluation :
3

Added additional charges without explanation, mileage was incorrect and the online system wouldn't allow changes to the mileage.

FABIAN M. 
Évaluation :
4

Maybe just a warning regarding the directions that GPS gives. Landmarks would be good (but not the folks in the office's fault as my booking was done online). Parking lot could use a tad bit of work, but minor.

Gwendolyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Werra T. 
Évaluation :
3

The clerk was so nice & courteous! Super good service, but when he verified our phone #, he didn't ask if you could text that number. It was a land line and it was too late to change it when he mentioned the link would be sent, so we never received anything to help us when we returned the truck after hours. Please ask if it's a cell # at the start

ROBERT S. 
Évaluation :
5

5Star Service !

DANA S. 
Évaluation :
2

Everything

Bridget J. 
Évaluation :
4

The truck I rented wasn't available for me at my requested time and place. I had to drive nearly 20 miles across town to pick up the truck. I'm charged to get back to my side of town. I then try to return the truck to the nearest Uhaul and I'm told it'll cost me 200 $to do that. I was never told I would be required to drive back to Aurora. Your initial fumble cost only me time and money. Nearly an extra 75 $I had to pay because the truck I rented wasn't ready. The whole experience will keep from dealing with you again.

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SABRINA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven R. 
Non les évaluations ont été soumises pour cet établissement.

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