Évaluations des clients U-Haul Moving & Storage of Intown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Intown

Cote générale :

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MICHAEL C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Terese J. | Expérience générale |
Évaluation :

I moved my stuff out of your facility because I never really felt my stuff was secure. The top of my unit which was on the end had a plastic cover that was not secure,You could slide it over with your pinky! Also being as it was an upper unit I had to climb the latter. Your latter's were unstable and old with chipping pain. I NEVER FELT SECURE climbing those latters! YOUR SALES STAFF IS AWESOME!!!! Very very NICE! YOUR STORAGE CONTAINER AND LATTERS are TRASH. I had been back to drop off and retrieve items. And Every time the LATTERS , didn't matter which one I used. WERE VERY UNSTABLE AND UNSAFE. IRONICLLY when I moved out I found a newly painted latter's do used. I would never ever recommend this facility!!!

Lowell S.
Évaluation :

Everything went well and attendant was very nice!

Benjamin S.
Évaluation :

Le client n'a pas laissé de commentaire.

ARCHIE D.
Évaluation :

The drop-off location was unattended and trucks were lined up trying to be returned.

Ilana M.
Évaluation :

Make sure a customer service agent is available and blankets that were paid for were provided. Could not locate a person inside the custom center to assist me.

lou P.
Évaluation :

Le client n'a pas laissé de commentaire.

RALPH T.
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Le client n'a pas laissé de commentaire.

MARIANA F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jason S.
Évaluation :

They were paving road and could not drop off truck. Told to drive around block. Still could not drop off truck. Employees initially would not take truck back. Finally after 1/2 hour they agreed to take it. But could not give a receipt.

Timothy S.
Évaluation :

Le client n'a pas laissé de commentaire.

Karen R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

HEWITT T.
Évaluation :

Great service. Thank you!

Edward P.
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Le client n'a pas laissé de commentaire.

RICHARD C.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph W.
Évaluation :

Dealer I ultimately dealt with was great. Dealer I made my reservation with was problematic. (Jonas snow removal and lawn care services). They did not have the trailer I reserved, and it took 45 minutes for them to tell me where I could go to get my trailer (an extra hour of driving). They appeared to be working as an agent on my behalf. Maybe the dealers don't have all the tools they need to be successful.

Terrance P.
Évaluation :

Everything was great

SELINAROSE C.
Évaluation :

Very quick and efficient drop off of a moving van and equipment.

Charles T.
Évaluation :

It is not necessarily the fault of this location, but after confirming my reservation on Wednesday 11/4 for my truck on Saturday 11/7 I received a text on Friday night saying that my reservation had been moved to 10:00. I called to straighten this out as my movers were coming at 7:30 and the person on the phone was very unhelpful simply stating that a mistake had been made with my reservation and someone else had reserved the truck now. There were also no other 20' trucks within a close location to me. After approx an hour on the phone I was able to speak with a manager who said she had fixed the situation. When I arrived the next morning they had 26' truck, not a 20'. They then did not have the keys for the 26'. After another 45 minutes at the location they found a 20' truck and I took that.

Nicole H.
Évaluation :

Le client n'a pas laissé de commentaire.

Katherine M.
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Le client n'a pas laissé de commentaire.

ARTHUR L.
Évaluation :

Le client n'a pas laissé de commentaire.

Quintin G.
Évaluation :

The truck's windshield was dirty as if it had not been washed in months, and the right rearview mirror would not stay in place rendering it useless.

mikie G.
Évaluation :

Personnel service was excellent, fast and very professional!

Matt I.
Évaluation :

Leaks in the truck; the app is barely functional; never received a proper contact that reflects itemized charges and the app times out when I attempt to request one.

Timothy W.
Évaluation :

Nice people Super fast service I won't be back tho because I'm never going back to WASHINGTON DC again But thank you anyway

Simon P.
Évaluation :

Great experience. Thank you!

Rick P.
Évaluation :

Returning the vehicle was not easy as the trucks prior to me clogged the entrance to the uhaul lot. I had very little space to park.

LE RICKUS B.
Évaluation :

Le client n'a pas laissé de commentaire.

wendwossen A.
Évaluation :

I rented for 5-6 hours and i drove only 6 miles and I filled the gas $10but you guys charge me $45 additional so I'm not happy I don't want to be there again

GLENN M.
Évaluation :

Le client n'a pas laissé de commentaire.

Justin A.
Évaluation :

Le client n'a pas laissé de commentaire.

Olajuwon S.
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Le client n'a pas laissé de commentaire.

Berta Z.
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Le client n'a pas laissé de commentaire.

Gregory E.
Évaluation :

My reservation was cancelled without any notice. I showed up and there were no trucks or vans available. I was only able to get a truck after they cancelled someone else's reservation. My move started much later because of this and the whole experience was unprofessional and stress inducing.

PAUL J.
Évaluation :

Le client n'a pas laissé de commentaire.

Rebecca C.
Évaluation :

The app is terrible. Also it rerouted our booking 3 times while en route so we went to 3 locations to pick up our truck

SEAN H.
Évaluation :

The U-Haul location was great but the online checkin process was frustrating and not helpful. Even after chatting then speaking with a rep the only resolution was to go inside for check-in.

Alexandra E.
Évaluation :

Le client n'a pas laissé de commentaire.

ROY K.
Évaluation :

Staff member at truck drop off lot should remember to wear a mask when interacting with customers. Morning staff in the lot were wearing masks but this wasn't the case at drop off.

Christopher D.
Évaluation :

The truck was dirty inside. Just felt dusty and grimy. I wore gloves to drive because the steering wheel material was tearing away in bits. Back of the truck and the equipment was fine. The cabin was just not clean or presentable similar to other experiences I have had with Uhaul. Overall, good move though.

Paul Z.
Évaluation :

1 of the 4 bags of blankets was really damp, the other 3 were dry and fine. Also, the 1st guy helping was learning maybe? The manager came out and extra grounded the wires and it worked.

Anna B.
Évaluation :

Le client n'a pas laissé de commentaire.

Analise P.
Évaluation :

So contactless check out of a uhaul truck needs ALOT of work. You really should ask for (2) extra contacts before people are trying to pick up their truck. It was 9am on a Sunday morning and my contacts where asleep or in church. Had you asked ahead of time not only would they be expecting the call, you could call/check contacts before people are trying to rush to get something done. Additionally, the truck I was supposed to take had a flashing sign with tire pressure and a lit up dashboard. Why would your staff think its ok for someone to use that truck that clearly needs to be serviced? Furthermore, I had to then go inside and get another truck which clearly defeated the purpose of your contactless app. The woman inside who helped me was fantastic, but this all took an extra hour of time I did not have making me late for other things I had scheduled. Finally, another man was trying to do the same contact-less check out and could not get his lock box open, he had to get help from inside. Again defeating the contactless option. If you are going to continue to offer this service I would suggest you work much harder to make it a smoother process.

Jameeley P. | Expérience générale |
Évaluation :

Overall a great experience. FYI for those sensitive to smells, mothballs (or something that smells like it) were added to the storage unit at some point. The smell was really strong when I took my stuff out - had to air out for several days.

HUGH F.
Évaluation :

Le client n'a pas laissé de commentaire.

CONSTANTINOS M.
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Le client n'a pas laissé de commentaire.

Justin E.
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Le client n'a pas laissé de commentaire.

DANIEL H.
Évaluation :

Tried self checkout, and after at least three different hiccups online (why oh why was there no warning a second form of ID was required? My passport? What?), accessing the key proved to be impossible for either myself or the staff. Of course, to get to this stage meant waiting in a line that took 10-15 minutes or more just to speak to someone. Then the printer broke. Staff were by turns helpful or rude, but never in a hurry to resolve any particular issue. It took over 45 minutes to just get a truck that was literally parked, prepped, and sitting not ten feet away from me the entire time. In a day filled with other logistical obstacles and challenges, why does visiting U-Haul feel like the worst part?

FRITZ M.
Évaluation :

The equipment was not service. The tires were extremely low. I had a hard time driving over 40 miles an hour. The trailer was weaving in/out the lanes.

KenYatta R.
Évaluation :

Extremely helpful customer service. No issues with pick up or return.

Camellia P. | Expérience générale |
Évaluation :

When I first rented the unit 11 months ago, I remember the staff being unhelpful. When I closed out my unit yesterday the staff seemed to be in better spirits.

Jorge V.
Évaluation :

Le client n'a pas laissé de commentaire.

ERIN P.
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Le client n'a pas laissé de commentaire.

Tessa P.
Évaluation :

The app did not work. Felt like false advertising. I did not just show up and pick up my truck. I spent almost 30min trying to make it work, had to go inside and redo everything I had done online with a person. Very frustrating and reduced my time window for moving.

Rolando F.
Évaluation :

Keep on doing what you're doing. The staff was courteous and helpful.

Erik F.
Évaluation :

Le client n'a pas laissé de commentaire.

Tucker H.
Évaluation :

Very rude workers, excluding the general manager who seemed friendly. But besides that the uhaul itself was good

DAVID N.
Évaluation :

I selected checking in via the website, but it took long with no response about how long I should expect it would take so I went inside in the end to rent the truck. This caused a delay in my trip. I suggest U-haul explain the process in advance to people know how much time to expect, and so they can start the process at home or when nearby to be more efficient with their time. Also, the truck I rented had only a quarter tank. So I was at risk of running out of gas, another delay for me. I thought trucks should be full at pickup? Thanks, David Neuman

HORACE A.
Évaluation :

Le client n'a pas laissé de commentaire.

Tony G.
Évaluation :

Great experience. The guys that get the equipment and attach and detach from the car/truck are awesome.

Karina R.
Évaluation :

The online reservation process was straightforward and smooth. Service at the location was seamless, despite slow system issues that the personnel were dealing with. Osman Shelenker was incredibly helpful and kind during the whole transaction.

EDRICEJEAN B.
Évaluation :

Customer service was excellent. In and out.

Michael H.
Évaluation :

I think its a shame that you charge people for a 2 day rental when they only use it for 1 day. In my case I returned/dropped off the trailer within 10 hours of picking it up and was charged a 2 day rental. We don't do that in OHIO, I know because I have rented from locations in OHIO many times for just 1 day. Even the guy behind me in line said the same thing. If during my rental time if has the slightest hint that I wouldn't be done using the equipment I would call the 1-800 number and ask for another day to be added at that time, and not screw people out of paying for and extra day on every rental. I would really applicate getting a refund for the second days rental that I never used, or a good explanation as to why that's not possible.

Jose F.
Évaluation :

Great

GEORGE S.
Évaluation :

Excellent people working at this location.

ERIN W.
Évaluation :

My experience was overall good. The inside staff helped me right away and got me checked in. Picking up the truck was a little confusing because the sign in the parking lot only said vehicle return, and not pickup, but an attendant waved me over and helped. Vehicle return was relatively easy. All the parking lot attendants were friendly except one who gave me the nastiest look and practically stared me down as if I was an idiot when I accidentally left a belonging in the truck. Otherwise everything was fine.

JOHNJOSEPH B.
Évaluation :

Customer service was not very good. The guy that helped with the trailer acted like he was doing me a favor. Parking with a trailer to check out is real problem on the city street.

Zachary B.
Évaluation :

Le client n'a pas laissé de commentaire.

Lonnie R.
Évaluation :

This location is always efficient. They make sure they deal with every customer with respect and perfect customer services.

James B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Katrina D. | Premières impressions |
Évaluation :

The customer service at this location is deplorable. The staff is extremely rude, and the General Manager Osman is very disrespectful and short tempered with customers. I requested a lock cut, as I lost my key and I’ve had the unit for about six years. He told me that it will be a minute. When asked a time frame he said, “It will be a minute” and walked off. I came back approximately two hours later, and he was still unable to provide assistance. I can not wait to remove my items from this location and I will be writing a poor review on all social media outlets. No one should have to endure such treatment.

LINN M.
Évaluation :

The person who I met at the counter in the morning was nice, and the guy who handed the keys over to me in the morning was lovely, very helpful and kind. The person who was waiting in the lot to accept returns refused to wear his mask and he was exceedingly rude. I had to drive the van back to the office because the man in the lot would not have a respectful conversation with me and I didn't feel comfortable with the fact that he wouldn't put a mask on. The manager got it all straight and he was very nice.

Stephen F.
Évaluation :

Le client n'a pas laissé de commentaire.

Lara N.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher M.
Évaluation :

Le client n'a pas laissé de commentaire.

Donald C.
Évaluation :

Le client n'a pas laissé de commentaire.

Sarah K.
Évaluation :

Le client n'a pas laissé de commentaire.

SANJAY M.
Évaluation :

Overcharged

John K.
Évaluation :

Le client n'a pas laissé de commentaire.

ANTHONY R.
Évaluation :

Le client n'a pas laissé de commentaire.

michael S.
Évaluation :

Since this is my only opportunity to review, I'm reviewing my overall experience, not just the 5th St NE location. The folks who helped me at the store were great and very understanding. That was perfect. There were two issues with the corporate service and fleet management, however. First, I got a text Friday evening telling me that my location for pickup had changed from Arlington, where I lived, to NE DC - huge inconvenience. I had already had movers scheduled, so this was going to make all of this very difficult. Then Saturday morning, 2 hours before my pickups, you called me and told me i had to pic up my truck 20-30 minutes farther away than even that first rescheduled location. This would have caused me to miss my movers completely and be unable to move. Finally the fleet manager miraculously found a truck for me, at a huge inconvenience of having to return it from a 45-mile trip (which was booked as one way). The entire experience was miserable, resulted in my 1-year old being up until 10pm because of your inability to schedule properly, and I was very unhappy with how I was treated overall.

Stephen M. | Premières impressions |
Évaluation :

The general manager assisted me and was the most pleasant, knowledgeable and helpful person. He explained everything to me and found the right unit for our needs. He helped rectify a clerical error and ensured we used our first month free offer for the unit. So easy!

Rosmann P.
Évaluation :

Servicio al cliente la chica es racista con los latinos..se molesto por yo no hablar bien el inglés.

H William K.
Évaluation :

Highly competent assistance received during very busy Saturday morning.

Samuel R.
Évaluation :

As I wrote in my checkout notes, when I first loaded the UHaul, I discovered that the back did not close properly. This was not obvious when I picked up the truck because the truck was closed for me, but it was nearly impossible to shut. This was a huge inconvenience and made moving much more difficult. Further, when I went to pick up the truck, the extras I rented, including a hand truck, were not in the truck, although the staff told me they were. In addition, the gas level was marked incorrectly, and although staff corrected this on my paperwork and told me I was all set to leave, this was not relayed to the UHaul office and I'm now being overcharged for extra fuel costs. Overall, I felt that UHaul was inattentive, provided shoddy equipment, and is now trying to charge me for more than they should.

CATHERINE A.
Évaluation :

Le client n'a pas laissé de commentaire.

JON A.
Évaluation :

Le client n'a pas laissé de commentaire.

William E.
Évaluation :

Rental was booked at Takoma park and then I had to drive across town to a different location when there wasn't a van available.

Michael M.
Évaluation :

Le client n'a pas laissé de commentaire.

jean M.
Évaluation :

the application of the new tech was well put: scanning the ID, and the credit card charging at the end...

GINA C.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew L.
Évaluation :

I originally had a reservation at the k street location. They called me the morning of to say they couldn't accommodate me so I was transferred to this location. Happy that I was. The staff was very friendly and professional I was very pleased.

JERRY C.
Évaluation :

Le client n'a pas laissé de commentaire.

ANDREW WILLIAM K C.
Évaluation :

Rude employee. Would not listen to what I had reserved online.

Taylor K.
Évaluation :

The company forgot to include my 12 moving blankets which turned out to be a huge hassle on my end. Otherwise, pick-up was extremely straightforward and convenient.

Richard H.
Évaluation :

The facility was large and had many entrances. A more clearly marked drop off / returns entrance would have made the process better.

Cameron P.
Évaluation :

The trailer hook up folks were so nice and helpful. Even helped us with a flat tire. Thank you!!

Ethan K.
Évaluation :

Le client n'a pas laissé de commentaire.

John M.
Évaluation :

We had a reservation for Saturday. Our equipment was given away and the customer service representative told us to drive 45 minutes away and there was no equipment available at the new location. We had to wait a full day to pick up our equipment. It was extremely frustrating and wasteful of our time.

Imran K.
Évaluation :

I tried to pick up using the app, which did not work when we were at the location, and had to go into the office. There was an issue with printing the contract, so we had to wait for 30 minutes for this to be resolved. On drop off, the customer service rep was really rude.

James L.
Évaluation :

The two gentlemen who checked me in on my return were super helpful, courteous and professional.

Brandyn C.
Évaluation :

Tough to park a truck I such a tight lot

thomas L.
Évaluation :

Le client n'a pas laissé de commentaire.

DIMITRI G.
Évaluation :

Le client n'a pas laissé de commentaire.

beverly G.
Évaluation :

Le client n'a pas laissé de commentaire.

DUSTIN O.
Évaluation :

I was originally scheduled to pick up from a different location - I showed up at my scheduled time and there wasn't a truck for me. It took over an hour and they sent me to a different location (I had to pay for my uber) - that was disappointing

Jacey F.
Évaluation :

The drop off flow is disorganized and unclear. It was difficult to navigate dropping my truck off. It was also very crowded.

Damon S.
Évaluation :

My reservation was canceled because I arrived 35 minutes after my intended pick up. The employee said reservations are canceled after 30 minutes of being "late" and that my truck was already booked by someone else- absolutely unbelievable and ridiculous. Fortunately there was a van I was able to book, although it didn't carry as much. Also I was wearing a baseball hat and a different employee at the return area made an unpleasant comment about the team on the hat.

alegra a. | Expérience générale |
Évaluation :

The only reason why I left U-Haul was because of the pandemic I could not afford it anymore even though it was keep it was really still hard the people that were really nice to me I never had a problem at all of any way it will always be always holding my stores making sure that things were very well intact when I left yesterday it was really nice talking to the girls at the front desk they were very much appreciative of me and being able to store my clothes there a U-Haul thank you so very much I look forward to volunteering your services to anybody in my neighborhood or around the city thank you so much and feeling alegra Anderson thank you U-Haul you rock

jeff z. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

carrie s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Roosevelt B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

SUSAN KAY L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Marcelle B. | Expérience générale |
Évaluation :

The general manager was very unprofessional. Customer service skills were poor.

CARLOS A. | Online Move In |
Évaluation :

Staff were very friendly, helpful and informative.

william f. | Expérience générale |
Évaluation :

I would encourage people to your storage because the cleaniness and hospitality...I will utilize this service again in the future...I was very impressed with the short cute 4"11 queen who treated me so nice..Two thumbs up for service and courtesy. Thank you

Andrea W. | Expérience générale |
Évaluation :

Thank y’all for everything

Christina H. | Premières impressions |
Évaluation :

There were two females working when I arrived. One seemed to have an attitude the other barely spoke English. I had asked for a ground floor unit and did not get it. Also the parking situation is dangerous there - only one way in and out and if loading area is full you have to figure out what to do with a 36” uhaul. I was extremely frustrated. Luckily when I came back in a Nice middle aged man ended up helping me and went through my contract. He was extremely helpful. The ladies there were not. Also this is in a very sketchy area. Though the units are under lock and key I don’t feel comfortable going to my unit so I’m turn will prob relocate to a different site in three months

Dante D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

robert p. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Alix W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Samuel H. | Premières impressions |
Évaluation :

It makes a big difference to have an upper tank versus a lower tank, yet this information is not part of the reservation. This is a bug.

Sahara R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

AMIN A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Anthony d. | Expérience générale |
Évaluation :

The general manager is a scam artist.he will try to charge you more anyway he can

Kimba C. | Online Move In |
Évaluation :

Excellent Customer Service

John H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Aaron C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

mesdara a. | Expérience générale |
Évaluation :

Always kept clean, safe and secure. I like the ability to use dollies and those bed dollies were super helpful.

Adam G. | Premières impressions |
Évaluation :

everything was fine.

Andrew M. | Premières impressions |
Évaluation :

1. The requirement to use the U-haul sold crescent lock is a scam and money grab by Haul and its dealers. I have had storage units for a decade using my own combo lock and never had a security problem. The idea that the required lock provides better security is a lie. 2. The movable ladder necessary to access my second level space constantly wobbled making it unsafe to access my unit. There was not another ladder available use. this is unsafe and reported to the facility. 3. The storage unit door did not close properly and align so the lock could be easily installed. This was reported as well. It took two of us on a the above rickety ladder to push the door enough so it would align and lock the unit door. Such a basic. Get it right. 4. We were only shown (1) elevator. Lots of waiting. this is a converted 3-story warehouse and if another elevator exists we were not shown it. More focus on making money and less on customer service by investing in necessary vertical transportation. Really not sure I'm not going to move back to the Cube Smart a few blocks away. I made the move to U-Haul because I already rent trucks from here and thought it would be more convenient. Was not the experience I had at all.

patrick m. | Expérience générale |
Évaluation :

Service was great and I never had any issues. The storage unit itself, however, was very small for the price.

Hawa D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Ron W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ron W. | Premières impressions |
Évaluation :

You made me run around between stores and the pick up of my trailer. Speed of service is not in your delivery language. I also have to drive another 26 miles to drop off the 4x8 because theuhaul location in my city doesn’t,t have room for another trailer, they sit on several acres of land but I have to drive to the next town, what a waste of a customers time. I will never use you uhaul again. I will also tell my friends as well. Obviously you don,t care why should I.

Dale W. | Expérience générale |
Évaluation :

Storage containers up on a second level dangerous only a thin wobley ladder to take your items into the unit it's a shame uhaul has no regard for safety the ladders need to be wider,heavier, safety ne

EMMANUELLA L. | Expérience générale |
Évaluation :

My experience was fair overall. I received great customer service for a few of the staff and a free month of storage. However, 2 were not so customer friendly, but hopefully they strive to improve.

darnita ayanna b. | Expérience générale |
Évaluation :

Had a small unit of office items for about a year that we accessed pretty frequently. Never had an issue with the facility or our unit. This is a really nice location.

Jean M. | Premières impressions |
Évaluation :

The staff member was cheerful, knowledgeable, and answered all of our questions.

KATHY W. | Expérience générale |
Évaluation :

U Haul is an excellent company.

Sharee M. | Expérience générale |
Évaluation :

Had everything I needed to assist in my move. Helpful staff.

Sharee M. | Premières impressions |
Évaluation :

The young guy at the counter was new but was still quite professional and friendly.

TRACIE W. | Premières impressions |
Évaluation :

Manager was very helpful, extended great customer service.

sukari numfashi o. | Expérience générale |
Évaluation :

Osman, Tiffany, and the others whom I don't recall their names - were very professional and courteous during my 5 years at the 5th St NE location.

Drew W. | Expérience générale |
Évaluation :

No flexibility for pro-rated amounts for move-out. I moved out of area middle of the month. For 2 units, I lost about $100 but they’re quick to charge late fees after 3 days. Many not friendlY.

Harold S. | Expérience générale |
Évaluation :

I thought it was a great place for strorage

WILLIAM S. | Expérience générale |
Évaluation :

Great help and service

RaMond T. | Expérience générale |
Évaluation :

The manager was pretty ineffective and cost me an extra $230!

Katie B. | Expérience générale |
Évaluation :

Friendly, professional and polite staff. Though when I first called to cancel empty unit, he didn't cancel it & didn't tell me to request thru mgmt & pay to cut lock. It took 2 follow-on calls.

sylvasti v. | Expérience générale |
Évaluation :

I must honestly say the staff that helped me save my things were AWESOME! They went above and beyond I truly appreciate them. As soon as my life is back on track I want to send them something special

SAMUEL C. | Premières impressions |
Évaluation :

One thing that can be fixed is extra staff on weekends. The line is way too long.

aziza d. | Expérience générale |
Évaluation :

Great storage unit and convenient

Jennifer W. | Premières impressions |
Évaluation :

Very friendly and helpful staff, efficient convenient services, clean well-laid out facility, good location.

rachel t. | Expérience générale |
Évaluation :

Time of storage should be prorated for the month. I am a teacher and only needed it for limited time. It was really expensive in the end for me. I will look around more next time.

MIRIAM S. | Expérience générale |
Évaluation :

The staff was very helpful, personable, approachable and professional (especially the lady - I wish I could remember her name). I will definitely recommend it!

kelechi i. | Expérience générale |
Évaluation :

Manager is the rudest man I’ve ever met. Blatantly disrespectful. Moths all over the unit. Super dim lighting. Highly unresponsive to concerns.

carroll m. | Expérience générale |
Évaluation :

I didn't like the fact that I moved out one after my rental fee was do and I was charged the full rate for the mouth.

JOSE P. | Expérience générale |
Évaluation :

No one answered the phone. It is a waste of time.

Jennifer J. | Expérience générale |
Évaluation :

I did a one way direct from NYC and then another intown rental 5 days later. Requiring a week of storage. The cleaning staff was so helpful... even helping to move a piece of furniture. SO CLEAN,great

Miriam H. | Expérience générale |
Évaluation :

The staff at this location were consistently professional and helpful. The manager is upstanding, and I was always a grateful patronage due to his leadership.

Bobbi M. | Expérience générale |
Évaluation :

I reserved a truck for long distance travel, when I picked the truck up it was on a 1/2 tank of gas, when I mentioned my concern, the manager told me I could just stop and get gas in Virginia.

Eugene M. | Expérience générale |
Évaluation :

I'll never deal with uhaul again.

Howard P. | Expérience générale |
Évaluation :

The service was great and well secured facility.Thanks the service.

RaMond T. | Premières impressions |
Évaluation :

The manager, Tiss was exceptional in getting set for storage and truck rental. Bravo!

Marian B. | Premières impressions |
Évaluation :

Very easy and helpful.

Dan O. | Expérience générale |
Évaluation :

This is a nice clean, efficient storage facility. They provide all the carts you need to complete your storage needs.

michelle b. | Premières impressions |
Évaluation :

Always willing to help there customers,, I will use this facilitie again

RONALD H. | Premières impressions |
Évaluation :

Great service. The agent that assisted me during my transaction was hilarious! I mean that in a good way. Her name was Arnessa Smith. She was also very professional, pleasant. A great experience.

ASHTON M. | Expérience générale |
Évaluation :

The management and staff at the 5th st. n.e. Uhaul demonstrated excellent customer service, professionalism, and judgement. As a customer I always felt well taken of by the staff. Thanks Mr. Shelenker

Harold S. | Premières impressions |
Évaluation :

Service was very good. The woman that helped me took care of explaining everything to me. Her name was Tiffany Harrison and she should recognized for her great service

iesha h. | Expérience générale |
Évaluation :

Service was great and easy thanks so much

Bernadette G. | Premières impressions |
Évaluation :

Customer service was patient clear and efficient.

Tracey V. | Expérience générale |
Évaluation :

Good experience Osman is great to work with! Excellent customer servicing! T. Vaughn

Andrew C. | Expérience générale |
Évaluation :

The manager at this facility was especially helpful and friendly.

PAUL S. | Premières impressions |
Évaluation :

The person at the counter that helped me with my move today was rude and seemed as though she didn’t want to be at work. She offered prices without really knowing, and had a very nonchalant attitude.

Drew W. | Premières impressions |
Évaluation :

The entire team was very helpful in the transition of my items from one unit to another.

dominique b. | Premières impressions |
Évaluation :

Staff were very polite and efficient. Our only disappointment is that we wanted floor level storage but none was available when we arrived and this was not made clear when I booked the reservation.

Elizabeth C. | Expérience générale |
Évaluation :

Osman you run a great storage center. Thank you for always being so kind when I was in!

yolanda b. | Expérience générale |
Évaluation :

Ty

Willie G. | Expérience générale |
Évaluation :

I will recommend your facility to a friend

Georgetta E. J. | Premières impressions |
Évaluation :

Service was nice customer service was polite I didn’t have a long wait and everything was quick and easy

ann w. | Premières impressions |
Évaluation :

The Agent,was,kind , patient,and very professional

Thomas H. | Expérience générale |
Évaluation :

All worked fine. Staff was competent and helpful even though generally icey.

Alesa A. | Réservation |
Évaluation :

Positive experience and streamlined efficiency.

norman s. | Expérience générale |
Évaluation :

No problems everything was handled well

pamela h. | Expérience générale |
Évaluation :

It was really great having my things there I had no problems at all just a little hot so it makes your belongs kinda messed up

RAQUEL R. | Réservation |
Évaluation :

This is the worst experience I've had with Uhaul I was given the run-around I was quoted wrong prices I literally spent 12 hours driving from location to location just to return the truck and wants sp

Roland R. | Réservation |
Évaluation :

U-Haul SUCKS

Michelle C. | Expérience générale |
Évaluation :

THEY WERE VERY HELPFUL. THANKS

Susan T. | Expérience générale |
Évaluation :

I was very pleased with the customer service and facilities.

Jason T. | Expérience générale |
Évaluation :

I had a great experience working with this Uhaul. Super helpful and extremely convenient!

Alesa A. | Réservation |
Évaluation :

Easy access to units, elevators were helpful, and customer service was splendid!

Anthony U. | Expérience générale |
Évaluation :

Everything seems fine except for the Sunday hours which should have been to 7PM during the summer period instead of 5PM.

JEAN BAPTISTE W. | Expérience générale |
Évaluation :

Great staff

JESSICA L. | Expérience générale |
Évaluation :

The phone system makes it very hard to reach the local office, however. I hope you can adjust this. However, I always felt that my belongings were secure, and the staff were friendly and helpful.

minnie h. | Expérience générale |
Évaluation :

My experience was A-one outstanding, and uncomplicated. Keep up the good work.

Antoinette M. | Réservation |
Évaluation :

I mistaken on the month to reserve your u haul .A young lady employed there made the correction . she were very polite , courteous and knowledge about her work.I would recommend U-Haul of downtown .

JOHN G. | Réservation |
Évaluation :

Everyone was very friendly. Line moved a little slow, but I understand that, given that it was the end of the month (and thus lots of people moving).0

charles I. | Réservation |
Évaluation :

Great People. Very Helpful

JANICE LILLIAN B. | Expérience générale |
Évaluation :

This facility was always clean, well lit and well maintained. The staff was always polite and fully explained the storage process.

Samuel R. | Expérience générale |
Évaluation :

None

Matthias S. | Expérience générale |
Évaluation :

I received a receipt for a refund which still has not been actioned after 3 business days. What gives?

CARYN B. | Expérience générale |
Évaluation :

All is great with uhaul, however, consider putting metal reinforcements under the doors to prevent rats, mice, water leakage, moths, etc., from destroying expensive personal and professional items.

ANTHONY B. | Expérience générale |
Évaluation :

Has rodents and disrespectful staff. (Primarily the management) Slightly secure, but not really. Nobody pays attention. If you have another option, Take it.

Yordanos T. | Expérience générale |
Évaluation :

Overall fair

Non reviews have been submitted for this location.

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