Évaluations des clients U-Haul Moving & Storage of Intown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Intown

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Steven M. le

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Add cruise control to your trucks.

heather s. le

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Le client n'a pas laissé de commentaire.

Carlyn L. le

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Le client n'a pas laissé de commentaire.

Francis N. le

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The person at the desk was helpful and friendly, the equipment was almost new, and the entire process took little time.

ALICE M. le

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Le client n'a pas laissé de commentaire.

VICTORIA B. le

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Le client n'a pas laissé de commentaire.

TROY R. le

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Staff is friendly and diligent, as always! I have rented from this location multiple times in recent months and always leave happy I rented from them. Only issue this time, was the cab of the van smelled like someone had been smoking in it prior.

McKenzie M. le

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Super nice and check in was extremely fast

April R. le

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Everything was perfect.

Octavia E. le

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Le client n'a pas laissé de commentaire.

GILLIAN T. le

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Le client n'a pas laissé de commentaire.

ALEKSAMDER D. le

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Le client n'a pas laissé de commentaire.

Monica R. le

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Le client n'a pas laissé de commentaire.

Charles F. le

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Le client n'a pas laissé de commentaire.

ALLAN G. le

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Making phone reservations was problem free Staff both on the phone and in the office were courteous and helpful staff at return site was efficient and pleasant

Zachary L. le

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Le client n'a pas laissé de commentaire.

BRADLEY G. le

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Le client n'a pas laissé de commentaire.

jamie b. le

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I went to another location on Bladensburg road. A woman by the name of BRITTNEY was very unfriendly and down right nasty.. SHE DOESNT LIKE HER JOB AND NEEDS TO QUIT.. I was NOT informed that I could not use my out of state ID WHEN I CALLED THat I have used at THAT location a few months ago.. She was nasty AND NOT WILLING TO HELP THE CUSTOMERS AT ALL. I then went to the 5th st location. Where I was able to use that same ID and debit card I have used several times with uhaul...She does not need to be in customer service.. THANKS GOD FOR YOUR 5th st location. THEY were friendly quick and nice.. THANKS GUYS FOR YOUR GREAT SERVICE...

Marquesha M. le

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The staff was amazing. The truck on the other hand needed new wind shield wipers and as soon as you slow down from 50 mph to around 30 mph it felt as if the truck slammed on the breaks even though your foot is not on any pedals. heat and radio was god. The truck probably needs SERIOUS maintenance. but I give it above average because the staff were so great

Elisa C. le

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No one locally answers the phone. When a customer has a specific question for the Rhode Island staff even the call center wasn't able to get a response back via email

Roland B. le

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Le client n'a pas laissé de commentaire.

Charles W. le

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No wait, my truck was there, and the people were very helpful. But the room was unheated and it was very, very cold... (It was 7:15 am.) I felt bad for the employees. That said, someone was just turning on a portable heater when my transaction ended.

Mehmet S. le

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Le client n'a pas laissé de commentaire.

jeffrey s. le

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very helpful staff, took minutes to pick up the van. Had one issue with starting the van during the trip, the roadside assistance was very helpful on the phone to resolve the issue.

Robin G. le

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Le client n'a pas laissé de commentaire.

Cesar a. le

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All was great. Everyone was very helpful and friendly. Will definitely keep using U-Haul for anything I will need to move. Thanks for all your help and all you do.

lisa j. le

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When taking the vehicle back my husband got into it with one of your employees and he was very unprofessional going to my husband vehicle ready to fight my husband did not know that he could not drive there when you take the vehicle the man was very unprofessional

ANA D. le

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Le client n'a pas laissé de commentaire.

ELIZABETH W. le

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excellent service - in / out in very short time. Also same on return - very happy with location, service & van

wayne h. le

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Le client n'a pas laissé de commentaire.

Jon S. le

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This location is really friendly and efficient. I love that I can take the Red line to pick up the van. Picking up was fast and they have all the supplies I needed.

Brendan M. le

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The center is conveniently located downtown, and changes have been made to the pickup/drop off experience. Well appreciated. Check in today was much faster than normal. Very fast and efficient. Good work all around.

Adrian C. le

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I've had a lot of bad experiences with U-Haul. This is the best-run location I have ever been to. Friendly, fast, and professional!

Kathern H. le

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The fuel gauge was wrong and below the level the second I left the location. I had to refill it way more than I used.

Talesha L. le

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Customer service was awesome.

Mike W. le

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Staff is lazy! I turned in my vehicle at 0800 on a Saturday and was never sent a confirmation email of its return. Monday at 0930, the manager is calling me to return the truck and I had been billed for two extra days. I explain that it was returned Saturday morning and then he goes out to check the lot! He found it and claims that it was a glitch in the system and proceeds to charge me for an extra day, I protested and told him of the picture taken of the milage, gas tank an time stamp of the photo. After 5 minutes he conceded that there was a glitch in the system and an e-receipt appeared in my e-mail. Same thing happened before in October but I didn't catch it until my bank statement revealed an extra day usage. Because of these issues, I will NOT use the 5th St. U-Haul, Washington DC 20002 for my next rental.lo

Joseph m. le

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Le client n'a pas laissé de commentaire.

ASMAE T. le

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Please clean the front of the truck better. Steering wheel was so gross and sticky.

Brendan D. le

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Le client n'a pas laissé de commentaire.

Kumera G. le

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The storage facilities are not good. The trucks were fine.

Maureen H. le

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I was much later than the time I had specified I would pick up my vehicle and I was told my reservation was cancelled But the staff got on it and I had the van I had reserved in no time at all They were great !

Annie r. le

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SEVERAL issues came up with this location. I called and spoke with a manager named Michelle and she was rude and unhelpful and told me not to bother calling again.

Daniel S. le

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Le client n'a pas laissé de commentaire.

William E. le

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Counter service was not great.

Alfredo M. le

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Le client n'a pas laissé de commentaire.

Johnnie W. le

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Great customer service!

Kari K. le

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Le client n'a pas laissé de commentaire.

Anna J. le

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This was my first time using Uhaul and I was really impressed by how smoothly everything went. Merci.

Reiniero R. le

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Corteous, friendly and fast service.

BRADKET G. le

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Le client n'a pas laissé de commentaire.

Susan G. le

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The staff were friendly, efficient and did an excellent job.

Thomas F. le

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Le client n'a pas laissé de commentaire.

Molly M. le

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Make the gas more accurate. I had to pay for 3 gallons and I drove less than 10 miles...absurd!!

SCOTT R. le

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Le client n'a pas laissé de commentaire.

william h. le

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Le client n'a pas laissé de commentaire.

PATRICK B. le

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Le client n'a pas laissé de commentaire.

Santiago S. le

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Le client n'a pas laissé de commentaire.

EWUNIKE A. le

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Explain clearly eturn policy - if the truck is available all day and customer brings back later than the time the customer designates, he/she should not be threatened to be charged for two days.

DANIEL D. le

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The sever kept crashing while trying to get a storage container.

Robert H. le

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Great smooth experience!!! I like that the uhaul wardrobe boxes fit perfectly into the cargo van. The gentleman who did my checkin was also very helpful. Keep up the good work!

kevin w. le

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Le client n'a pas laissé de commentaire.

John K S. le

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Le client n'a pas laissé de commentaire.

Robin d. le

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Le client n'a pas laissé de commentaire.

Corey N. le

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Le client n'a pas laissé de commentaire.

ALEXANDER B. le

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Le client n'a pas laissé de commentaire.

sue o. le

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Le client n'a pas laissé de commentaire.

Amy B. le

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Le client n'a pas laissé de commentaire.

Melinda C. le

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Le client n'a pas laissé de commentaire.

Shukura I. le

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Le client n'a pas laissé de commentaire.

Jana B. le

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Le client n'a pas laissé de commentaire.

Sarah G. le

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Le client n'a pas laissé de commentaire.

Jeff G. le

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Le client n'a pas laissé de commentaire.

barbara t. le

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Le client n'a pas laissé de commentaire.

Ryan T. le

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In town is leaps and bounds ahead of the South Cap location. We mainly rent for charitable events. South Cap is surly, unresponsive and really untenable. I was pleased with Intown. All the staff was great. Actually just phenomenal.

Yigermal F. le

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Better customer service, and a bit of kindness

Avinoam N. le

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Make signage for the keydrop/vehicle drop location clearer.

GEORGE N. le

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Le client n'a pas laissé de commentaire.

Pamela C. le

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Have the rental supplies ready to go for the customer; it wasn't that long, but I had to wait for some things in the cold. They were very understanding when I needed to extend my time. That was great.

Jill A. le

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Le client n'a pas laissé de commentaire.

ADRIAN L. le

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Le client n'a pas laissé de commentaire.

Mikael K. le

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Le client n'a pas laissé de commentaire.

DARIO C. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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I returned my uhaul in West Chester PA

Dwight C. le

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Nasser Abdoul, who was running the drop-off location and checked in my equipment, was OUTSTANDING. Very personable and professional, he represents your company extremely well.

Paul Z. le

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Got there at 5:02. The door was locked. Had to use the drop box. No instructions where to park. Seemed a little weird. Took photos of everything and dropped the key and left.

Tara S. le

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Le client n'a pas laissé de commentaire.

cathy b. le

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Consider having 2 sets of keys for every rental vehicle. The local moving help (2 guys for 2 hours) lost the keys to my rental truck and I ended up having to spend 300 $to have a locksmith make a new key for it. I purchased insurance for the trip which DID NOT cover this type of roadside assistance.

Melissa K. le

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Very easy/clearly marked return area for my rig. Very friendly staff working hard on New Years Day.

ANNA M. le

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Le client n'a pas laissé de commentaire.

Stephanie N. le

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Le client n'a pas laissé de commentaire.

Durya D. le

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Each part of the rental was above par. Thank you for a positive experience!

Alex H. le

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Le client n'a pas laissé de commentaire.

Caitlin B. le

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Le client n'a pas laissé de commentaire.

Esther B. le

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Le client n'a pas laissé de commentaire.

MOSES B. le

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Staff was professional and friendly. The guy at the desk plus the staff that received the vehicle on return were both professional and cool.

VONZELLA M. le

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Le client n'a pas laissé de commentaire.

DENISE J. le

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Le client n'a pas laissé de commentaire.

Laura T. le

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All customer service was excellent. Very helpful. Thank you.

BRADLEY G. le

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Rent a truck about once a month. It is my go to truck rental center.

MICHEAL G. le

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There was a crack in the windshield of the truck, all the way across. We did not reserve a truck from that specific location but it was forced upon us due to our requested location not having the correct sized truck, which was frustrating since we reserved the truck many weeks in advance.

GUSTAVO G. le

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Kudos!!!

Rasheedah H. le

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Though this location is undergoing renovations, the staff was extremely helpful!

GUSTAVO G. le

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Kudos!!!

Jesica L. le

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I would only recommend this location for its convenience to where we live, but not for service. We had to wait more than 30 minutes to be served, even with a reservation booked already. Express check-in was not working at this location. We have used this location twice in last month. Both times, we had to leave the truck just after the office closed. The gate was closed and there was not enough space along the alley or elsewhere nearby to leave the truck safely except for reserved parking spots of other organizations. Finally, we were not advised that a service fee of 30 $would be charged if the tank was not filled to level at pick-up. It was slightly below when returned and we thought the fuel price was the only penalty. Please have more clerks at the front desk at busy times and have them explain clearly ALL of the extra fees that could be tacked on for a rental.

jim g. le

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We had a great experience with the staff, equipment and the storage unit. Job well done by all!! General manager is outstanding! Merci!

Charles K. le

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I was told that the fuel tank would be 1/4 full when I picked it up. Instead, it was empty, and I had to fill it up within 2 miles of leaving the parking lot. I returned the truck with much more gas in it than it had when I picked it up initially, but was still charged 40 $extra for a "refill", when I had already essentially given Uhaul gas. I have contacted customer service for a refund, but have not yet heard back. This has left me very dissatisfied with my experience.

Colin W. le

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Waited for a long time (in the cold). When the truck finally came, I found out it did not have a dolly as ordered.

KENGEL J. le

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I used the Drop box, so I did not communicate to anyone.

Alison F. le

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Le client n'a pas laissé de commentaire.

DEBORAH B. le

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Osman, the manager, was very helpful and courteous. The van was perfectly clean which was a pleasant surprise. Shop had everything we needed for packing and moving; better prices than the nearby Home Depot!

Shirley P. le

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Hire customer service team at this location who are professional, courteous, helpful and knowledgeable. Not ones like at this location who are rude in tone and manner towards your valued and prospective customers. They do not work on the company's behalf by losing you revenue through their shabby dealings and treatment of others.

Daniel M. le

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Convenient to Metro and rental process goes quickly (at least on a weekday morning).

Ralph R. le

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Continue the friendly attitude and others like me will recommend your service.

Tennett C. le

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Le client n'a pas laissé de commentaire.

RALPH SAMUEL W. le

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Le client n'a pas laissé de commentaire.

brian h le

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We were told that we would have a 10x10 locker and instead were given two 5x5 lockers. We were unable to store our furniture, as a result.

Troy R le

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Staff was great. Busy, but very attentive. Easier than anticipated.

Donna A. le

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I love U-Haul. Your service is superior to other rental companies. Keep up the great work.

Ron S. le

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Le client n'a pas laissé de commentaire.

Alex H. le

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Le client n'a pas laissé de commentaire.

Willis C. le

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Le client n'a pas laissé de commentaire.

ariel O. le

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The manager was extremely friendly, I'd defently recomend to anyone

DEIVY H. le

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Le client n'a pas laissé de commentaire.

William W le

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Tiffany was the BEST! I forgot and left some items and she called to let me know. Such great customer service.

Charles F. le

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Le client n'a pas laissé de commentaire.

kevin S. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Larger retail space with more box selection.

Kristen L. le

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Le client n'a pas laissé de commentaire.

MICHAEL C. le

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Excellent transaction! Everything as expected!

Jessie G. le

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Happy with the equipment we rented ( 9' cargo van) and the service we received. They were concise and clear about what to do with the equipment since we were dropping it off after hours. I have never driven a large vehicle like that before so I was nervous but the equipment itself presented no challenges that weren't easy to overcome. Good location, kind of in a seedy area and didn't want to walk down the alley after parking the truck to get to the key drop but I think it was well lit and safe.

Kelley L. le

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Le client n'a pas laissé de commentaire.

Carla H. le

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Service, staff and price were all excellent. I have no recommendations, everything was perfect.

Gordon A. le

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The desk staff were very helpful and informative. Mr Osmand also actively expedited the rental. This is at lease the 5th time I have used this service at this address and am very pleased with the results.

Valerie M. le

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Le client n'a pas laissé de commentaire.

Cameron O. le

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Employees were kind and considerate.

Johnny W. le

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Not a thing I was well please okay.

Kolar S. le

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Le client n'a pas laissé de commentaire.

Kristen L. le

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Le client n'a pas laissé de commentaire.

Colin H. le

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Very friendly, helpful and efficient staff! Merci!

Lisa M. le

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Ensure that people who work at the location are customer service friendly.

G L M. le

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The customer service was excellent. Extremely helpful. The truck was operational but an older model. Update all vehicles.

Andrew O. le

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Le client n'a pas laissé de commentaire.

Gregg L. le

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Efficient and friendly service. Everyone I dealt with was great.

Daisy B. le

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Efficient and easy - exactly what you want when you already have to deal with the chaos of moving.

KIMBERLY B. le

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Ensure the client is received when returning the vehicle. I had to wait several minutes before I got out to look for someone to help me

felicia g. le

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Excellent service. thanks

Barbara A. le

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Le client n'a pas laissé de commentaire.

Raynard W. le

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The 20 feet truck that I used had heavy front bumper damage ,the headlights were flickering at night and the front suspension rattled on bumpy roads also a clicking noise from steering on turns. I felt very unsafe in this truck,please can someone check this truck thoroughly TT5683D

EDGAR C. le

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Mucho gracias mi amigo Nassar.

Amanda N. le

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The store was average but the location was perfect!!!

milton w. le

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Always rent from this location ..I rent at least twice a week, The best location in the city .and thank you Abdul and everyone else

Ronald L. le

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Le client n'a pas laissé de commentaire.

Rachael L. le

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Le client n'a pas laissé de commentaire.

Jonathan K. le

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Unsafe and sketch location. People working here were also not helpful at all and borderline rude. Will never be coming back here again.

carlos b. le

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I'm still waiting for the different on my charges first was 147,77 $ them the return was 95 $I'm still waiting for the credit back to my account of 52,77 $, other them that the service was great just fyi they should let clients know how long will it take to credit back the difference on the amount

ANGELO HENRY G. le

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Nasser was very rude while assisting us for the move. I understand it is early but it is your job to be friendly and move efficiently. He was very sarcastic with me and it seemed he was moving extra slow for our transaction. Overall, I was just happy to get the truck. This was my second time at this location and the first interaction was much better than this time. Hope he works on his attitude. Just because we're near the hood doesn't mean you treat you're clientele with less respect.

MARVIN W. le

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Make sure the rubber around the door is put in place so it does not fall out of the passenger side of the door. This is very uncomfortable.

nadine e. le

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Le client n'a pas laissé de commentaire.

Pamela B. le

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Le client n'a pas laissé de commentaire.

William B. le

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The manager, Osman provided excellent service. I hope you pass this on to him. Thanks.

Omar G. le

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The overall experience was great, Osman was very professional and efficient. The van I rented smelled really bad, enough so that a small refund is in order.

KRISTIE B. le

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Le client n'a pas laissé de commentaire.

Hal F. le

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I received first-class treatment all-around. Efficient, friendly, just outstanding.

WILLIAM K. le

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Le client n'a pas laissé de commentaire.

Timothy E. le

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Le client n'a pas laissé de commentaire.

Morgan H. le

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Le client n'a pas laissé de commentaire.

JERRY EDWIN O. le

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Le client n'a pas laissé de commentaire.

Rachel B. le

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Anthony Tillery noticed that our tire was making a noise before we even left the lot. Thanks to him, a nail in the tire was discovered and we were promptly given another vehicle. He saved us a lot of grief down the line! Greatly appreciated!!!

KATHERINE W le

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I am disappointed that our final payment was not prorated - we paid through October 6, 2016 but vacated September 11, 2016.

WILFREDO R le

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It should have been better if the ACCESS hours will be extended especially for those who are working, at least up to 8 PM. Thank you

FRANK P le

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Helpful staff

Max d le

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Tim was cool. Nasser Abdullah is a horrible person.

ARIANNA J le

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Friendly/helpful staff- particularly SEKAYI MCPHERSON upon check in.

NICOLE M le

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The cube was dirty they rented me a second floor cube that we had to use a ladder to access even though I told the woman on the phone I had big items. The place had creepy people wandering around.

CANDACE P le

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Staff is NOT friendly or helpful... Irs a shame

CANDACE P le

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Staff is NOT friendly or helpful... Irs a shame

CONSTANCE H le

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Pleasant experience

STACY E le

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hours closing at 7pm is inconvenient.Pricing on board behind the counter is extremely misleading. They allow non uhaul customers to roam around loading dock leading to customers feeling uncomfortable.

SARA K le

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ANTHONY M le

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The facility is understaffed and congested. Ladies at counter are very unfriendly. The men are very helpful and courteous.

DEBORAH W le

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Staff were fantastic - consistently going above and beyond in customer service and just being generally helpful.

CHEN-LUN C le

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Did not realize that Sunday morning hours are different from other days. Overall staff helpful and friendly, though not on all occasions.

YOLANDA C le

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U-Hual was a great service.

SCOTT R le

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Not flexible with storage units and charged for an extra month of storage after we moved out.

JOHN D le

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My only complaint is that the storage was not prorated.I only needed it for 5 days and was billed for 30. I wish I could get that money back.

RONALD H le

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very good indeed

DONZA N le

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Anthony Tillery was very professional and I appreciate great service. Thanks Anthony. Donza N.

RACHEL B le

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I rented a truck and 2 storage units. Tiffany was extremely helpful, wonderful to work with and made the experience way less stressful than it could have been. Thank you Tiffany!

WYLIE T le

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Have visited many U-Haul storage centers, but this is among the best. The staff were especially helpful and courteous --thank you to Kareem and Brooks!

TERRI A le

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After I rented space, upon return elevator was broken, I had to rent new storage elsewhere to store my stuff. I should be refunded my money.

TERRI A le

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After I rented space, upon return elevator was broken, I had to rent new storage elsewhere to store my stuff. I should be refunded my money.

TODD N le

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Great service and very helpful. It was the easiest part of my move.

NKECHI N le

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Great experience here! Staff always polite and friendly. Very helpful and if I need storage in DC again my first choice would be this location.

CRAIG M le

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Staff was overwhelmed at the end of the month but they did their best to service the customers streaming in.

KYEBA J le

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Tiffany the Storage Manager dealt with me and she was very friendly and professional. She explained the process clearly and answered all of my questions and was extremely attentive.

CATHERINE J le

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No place to conveniently park. Too many fees charged before 30 days of being late. Loading dock is not open enough nor convenient for easy access

KARLA R le

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Lighting is needed for storage rooms, dark. Or supply stationary flashlight so wont have pull things in hall to block others to find certain items when periodically need to retrieve an items.

LOLITA C le

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The facility gets a 5 star it was perfect for my needs

DENNIS B le

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Conveinently located with good access hours. Clean and well-lit secure facility.

ERIC BERNARD T le

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There was dead rats found in a box of china. There were dead rats on the floor of the unit. Boxes had rat holes where rats had eaten through. Not good

RONALD C le

Évaluation :

Tiffany was extremely helpful and made the whole process easy. I really appreciated that.

DENNIS N le

Évaluation :

Great Customer Service

RHONDA JAMAL M le

Évaluation :

The owner was very nice. They were very friendly. Very knowledgeable and had great customer.

JOHN M le

Évaluation :

Unprofessional staff - not friendly or helpful. Staff`s personal vehicles and UHual truck usually take up space in loading dock.

RONDALYNN S le

Évaluation :

Nassar was so helpful and polite. He did above and beyond what he was suppose to do.

JEAN C le

Évaluation :

Parking was a bit tight. I would have liked to be able to pro-rate the last days before we checked out, rather than pay for a whole month.

BENEFIELD R le

Évaluation :

Stored items for three years! Excellent customer service! Very helpful!

JOHN L le

Évaluation :

Anthony did an excellent job. He was friendly and helpful. There are so many bad customer service providers out there in today`s world, but Anthony is definately not one of them! A+

MATTHEW M le

Évaluation :

Tiffany was amazing! So helpful - made our whole experience seamless and enjoyable!

KATHERINE P le

Évaluation :

The locker storage units are incredibly difficult to get to. I wasn`t impressed with the security, either.

PATRICE A le

Évaluation :

the staff made the difference. I hate moving, but your staff set my mind at ease and even made me smile after all that I had been through. Merci

JONATHAN G le

Évaluation :

Staff was very helpful.

LESLIE M le

Évaluation :

My rates went up two or three times since getting the storage unit. Because I had no protection against frequent rate increases, it made me less comfortable doing business with U-haul.

COURTNEY M le

Évaluation :

My belongings were eaten and infested with RAT not Mice RAT doo doo droppings!

RACHEL MARIE F le

Évaluation :

I had a great experience here. Everyone was very helpful and prompt and gave accurate information. Space was clean and I felt my possessions were secure with their swipe in system.

MARCIA M le

Évaluation :

You have a great staff at Uhaul!!!!! The men were polite and respectful. Would use this facility again I appreciate the payment reminder calls so i did not have late payments.

JULIUS A le

Évaluation :

GREAT PERSONAL

DEBORAH J le

Évaluation :

I rode around for a hour when arrived to 5th street the service was excellent would pass it on

JOSE H le

Évaluation :

Mr. Timothy was such a wonderful person. He is in charge of maintenance, but he knows how to treat customers....

JOHN M le

Évaluation :

There was a problem with the facility not being informed about the mattress cover I ordered on line. But I have always found the staff to be very helpful and friendly. They are an A+ group.

ASHLEY H le

Évaluation :

I would recommend having 24 hour access

KRISTIN N le

Évaluation :

The staff at this Uhaul facility was always courteous, helpful, professional, and efficient. I had a really great experience storing my belongings at this Uhaul facility. Merci!

LOLITA C le

Évaluation :

I was pleased with the service

EZEQUIEL L le

Évaluation :

Was nice!

KELLY M le

Évaluation :

Economics is the only reason I still don`t have storage bin at Uhaul. The people were awesome and helpful n friendly n the storage area was always clean. Great job! Kelly Miller

MICHAEL J le

Évaluation :

Nice place and clean, just wish they stayed open lately

HUDA A le

Évaluation :

Very disappointing experience. The facility is not well accessible, it was difficult to park and the staff was not helpful.

TRACEY V le

Évaluation :

Osman and staff were extremely professional and helpful. I had an excellent experience!

MARILYN M le

Évaluation :

I think the hours should be a little longer on sunday the staff were oh so great and helpful in every way.very professional at all times.make me want to work there.smiling mcm

EDWARD B le

Évaluation :

The u-Haul staff took me to as many storage units as I needed until we found one that fit my needs. Merci.

ANGELA E le

Évaluation :

Lost the key to the lock on the storage, was told if we cut it off they would call the police and the charge is breaking and entering .. my own property. Ridiculous.

BRADLEY G le

Évaluation :

Wish the loading docs were larger or had more but it is DC.

EDWIN U le

Évaluation :

Anthony promptly and cheerfully greeted us as we drove up - he was great. Nasser was polite and efficient. Vic was fantastic in helping us unload. Great staff!

ANITA M le

Évaluation :

Usually public restrooms are just plain disgusting. The staff at this location always seemed to keep the restroom in pristine order. And I always saw a staff member sweeping or cleaning the floors.

NICOLE M le

Évaluation :

The employee working was completely disinterested in helping us with our reservation and appear annoyed and bothered. She did not make eye contact, mumbled and was curt in her communication.

TRICIA S le

Évaluation :

This is the worst uhaul ever. The staff is consistently rude,, unhelpful and incompetent. I had to call corporate to get anything done.

MARK B le

Évaluation :

This place was very convenient. The staff was always very helpful and friendly.

KISHA LASHAWN S le

Évaluation :

I moved my belongings out and it was a huge dead RAT inside. The facility employees did not apologize or offer anything. That was very Poor customer service.

TERRY J le

Évaluation :

YOUR PEOPLE WAS VERY HELPFUL GLAD THAT YOU OPEN ON SUNDAY

CLIFFTON P le

Évaluation :

Well use again

VIVIAN TERESA T le

Évaluation :

Staff was rude,and disrespectful

MIKE L le

Évaluation :

The unit was extremely inconvienient

DOMINIQUE W le

Évaluation :

I was impressed with my service! The location seems secure and everything was convenient. The front desk staff were awesome.

CORENE K le

Évaluation :

none

MARCIA M le

Évaluation :

I think his name was abdul kammar im not sure he was wonderful and so professional i was amazed He could multi task and was helpful your lucky to have him working for you

BOBI B le

Évaluation :

Aeshia, store manager staff members were great!

JOYCE M le

Évaluation :

Employee displayed excellent customer service!!!

AMANDA S le

Évaluation :

Osman provided stellar customer service and was the reason I will be recommending this location to my friends and family.

TIFFANY H le

Évaluation :

Friendly, Helpful staff, just bad parking and loading/unloading space problem

KEVIN C le

Évaluation :

Customer Service was excellent! Very pleased. Thanks!

JISINET U le

Évaluation :

U-hual is way too expensive for the service you get.

LINDA B le

Évaluation :

Service was exceptional

JAMES D le

Évaluation :

The few days I needed in the second month should have been prorated, instead I was charged for a complete month.I will NEVER use your service again. I will NEVER recommend your service to anyone.

WILLIAM S le

Évaluation :

i will begin to look for another storage who VALUES ME AS A RETURN CUSTOMER, Disappointed William Smith Jr.

JUANITA A. W le

Évaluation :

It was very nice but it was to expensive

SHARISE W le

Évaluation :

My belongings have been in the storage 4 2yrs I only checked on it twice and everything was still the same I would recommend... The only problem I hadd was that my bill kept goin up!!!

DIANA X le

Évaluation :

staff was friendly

JOYCEL B le

Évaluation :

The staff and unit was excellent. I went online to find the unit and I should have checked out the location before hand. The street was tight and it was not easy to get in or out.

KELLI ELIZABETH R le

Évaluation :

They were very nice and helpful we were able to rent a storage and drop off our uhaul at the same time. I would recommend them to others.

JACOB J le

Évaluation :

Note: The late fees high, and unnecessary. Otherwise, probably would have kept storage longer.

CARROLYN P le

Évaluation :

Would be nice to have lighting in the storage room itself.

MELVIN C le

Évaluation :

I would recommend this U-Haul Storage Facility because,the Manager was always friendly and the staff was too. They go out their way to make sure you was taken care of in a professional way.

ANDREW G le

Évaluation :

Staff working morning of 12/15/14 were absolutely excellent! Can`t remember the woman`s name, but she was so helpful, as was her colleague. Merci.

KEVIN C le

Évaluation :

The staff for the truck rental and storage set up were exceptionally helpful and we will always consider this particular U-Haul store our 1 choice for rental and storage

DAVID L le

Évaluation :

The main problem is the location and lack of parking in loading dock. The rental trucks are often cleaned and returned in dock. The staff is nice, but they could do more to clear access.

BLUSHEL O le

Évaluation :

24 hours access would have been ideal. Disappointed at not being reimbursed for 1/2 of my monthly rental when I cleared out of storage on the 15th of the month.

MICHELLE AMALIA M le

Évaluation :

We had a great experience. Staff was very efficient and helpful. Facility was well maintained.

VIVIAN TERESA T le

Évaluation :

Rude and unprofessional

SPENCER F le

Évaluation :

Good spot

SPENCER F le

Évaluation :

Good spot, but staff seemed overburdened/too busy.

GEOFFERY W le

Évaluation :

Constantly list my checks and charge late fee

HAROLD MAURICE W le

Évaluation :

Manager and staff gave great customer service.

SCOTT B le

Évaluation :

Your folks were really helpful to us.

GAVIN W le

Évaluation :

If the storage facility hours went a little bit later in the evenings, it would be more convenient. But this is a suggestion and not a complaint.

THOMAS M le

Évaluation :

Unorganized, poorly managed

JEAN C le

Évaluation :

The corridors are a bit dark, but do have lights. The card access isn`t working now, otherwise I would give it a very good rating.

JULIA P le

Évaluation :

I was told to email the GM for a discount b/c there was a pole in my unit. After my 3rd email he replied he was waiting for UHI to reply, then I never heard from him again. I never got my discount.

GARRETT W le

Évaluation :

Only issue I have is that I prepaid for the entire month of August. I did not use the unit for the entire month, but was not given a portion of the prepaid month back.

MICHELLOE T le

Évaluation :

When I moved and retrieve my belongings from u haul storage some of my belongings had mice/rat dropping, they had gnawed on some items and moldy smell.

BRIAN D le

Évaluation :

There is limited parking in the area, but staff was very helpful about directing where was okay to park while dropping off and loading.

EUGENE S le

Évaluation :

one staff members attitutude was uncalled-for

ABDUL K le

Évaluation :

Some very great staff members. But I found processing times at counter to be a little bit slow.

JUDSON K le

Évaluation :

Sidewalks, driveways in disrepair making moving difficult. Wish units had interior lighting.

COLLIN I le

Évaluation :

The staff at this location exceeded my expectations in helpfulness and at every interaction from the initial check in to final close out.

KATHERINE W le

Évaluation :

The weekday hours makes it difficult to access for someone who works until 6 or 7 like many DC residents. The staff was fairly slow and one was quite rude on the phone.

JOHN W le

Évaluation :

Prices toooo high for the spsce amount

RONDA C le

Évaluation :

Staff was generally helpful. Bldg felt safe. poor lighting on floor. Some rodent was living in my unit. There was pee, droppings, and hair on my things.Fees went up too often

KRISTIAN P le

Évaluation :

The staff is helpful and the units are clean.

DAPHINE W le

Évaluation :

service was good,the staff friendly and helpful,

DANA A le

Évaluation :

The manager, Osman, was EXTREMELY rude and unwilling to assist with resolving an issue that was caused by Uhaul. I will be reporting him to the company`s national headquarters.

PAMELA ANN G le

Évaluation :

Convenient pleasant experience...

ROSE Z le

Évaluation :

Excellent staff!,the friendliest and most efficient from Oz, the manager and all the personnel,especially, Alberto.

ARTHUR M le

Évaluation :

The staff was extremely helpful and handled the entire transaction over the phone for me.

JESSICA FRANCINE T le

Évaluation :

The professionalism and workplace competency was disappointing, awkward and sometimes aggravating!

SAMANTHA C le

Évaluation :

I used the storage space for almost 3 years. Every one has been courteous and helpful. Thank you. Samantha Chong

NICOLAS M le

Évaluation :

I am new to self storage and I found the facility clean and the facility Manager was very helpful.

FRANCHETTA W le

Évaluation :

Thanks to a great team at the 5th St NE U-Haul. Everyone had been extremely nice, professional. Continue the gr8t work : Have a blessed day!

FRANCHETTA W le

Évaluation :

Thanks to a great team at the 5th St NE U-Haul. Everyone had been extremely nice, professional. Continue the gr8t work : Have a blessed day! Franchetta/Tiawatha

CHRISTOPHER M le

Évaluation :

Very impressed by the friendly and helpful staff!

BRIANNA R le

Évaluation :

The place was unsecured for months. Rats entered the facility a horrible smell developed. My unit acquired the smell rats destroyed my items. I`m furious disgusted.

BROOKLAND TRUE H le

Évaluation :

Please e-mail password so I can view my account on-line. Want to make sure fees have stopped

SABRA JOSEPHINE C le

Évaluation :

I don`t appreciate that it`s very difficult to share storage with somebody else due to access limitation and etc etc. I am not going wasted my time discuss this with you.

JASMINE T le

Évaluation :

Iesha Hicks was awesome! She explained our options and took us to see different storage sizes so that we choose the option that best fit our needs. I would definitely recommend this facility

GLORIA ANN R le

Évaluation :

I think they should have a light inside of the storage bin, so you can see how to set your stuff in. Other then that everything was great. thanks

KERI M le

Évaluation :

I especially appreciated the helpful staff!

ADAM C le

Évaluation :

Water leak into unit and damaged several items. Facility smelled like cat litter. On 3 occasions staff parked vans in front of the loading dock which prevented access

TONY A le

Évaluation :

Iesha made my experience great. She was clear, informative, helpful, honest, and very friendly. Iesha made the process quick and easy. Her great customer service helped seal the deal!

LUNDEN H le

Évaluation :

The facility provided a good storage for me. The employees could work on communication skills but for the most part - this place provided a nice storage unit at a low cost.

CARL A le

Évaluation :

Service was excellent. All the staff is friendly and very helpful. I was not pleased with the stacked storage units thats why I only gave a rating of very good

BELINDA H le

Évaluation :

All was good except for the lighting.

ALISHA L le

Évaluation :

Uhaul is streamline, friendly cheap which is what I want. 5th DC runs their store very well.

BROOKLAND TRUE H le

Évaluation :

Manager Timmon very helpful

JINGQIU H le

Évaluation :

Most of my clothes, sofa, mattress need to be thrown away because of RATS!!!

FEDERICO B le

Évaluation :

Some days a week, it would be nice if the storage opened later say 8pm. Also, the storage had no light inside 220$ a month

MARY T le

Évaluation :

the employees have no control over my no reply

ALAYSHA ARIEL S le

Évaluation :

My storage unit was damp, poorly lit and had spiders and roaches.

SHIELYN K le

Évaluation :

The customer service was always perfect. The only issue that I had was the parking. Parking is not available.

JAMES H le

Évaluation :

Thanks for everything you guys did for me, it help me alot just as well as it help you all. far as the payments, over a year. lol.

LESLIE W le

Évaluation :

Service was good.

YVONNE J le

Évaluation :

The Staff was courteous and knowlegeable on questions I have concerns about. The Manager was very professional along with his staff.

HANAN N le

Évaluation :

Hard to drive into, find parking, maneuver a truck in this area. Too hectic.

GEORGE E le

Évaluation :

Only complaint is the fact that they only use one loading dock, making it EXTREMELY difficult at time to load/unload items.

AMIA T le

Évaluation :

Very friendly and customer-oriented staff.

IFE DOA C le

Évaluation :

Your fees are too high!

SHAKALA M le

Évaluation :

Great facility.

GRACE M le

Évaluation :

This is a great facility. Very clean and well lite. Osman the manager is the best. A real gentleman. Professional and friendly and helpful. I recommended it to all my friends in DC.

ADAM M le

Évaluation :

I`m in decent shape and can lift/move things. But the elevator has been out the entire time and the security system is also out. Makes it hard to justify the cost and recommend to anyone right now!

REEBA M le

Évaluation :

-Hours were so incredibly limited. Was hard to find a good time outside of the weekends. Elevator was broken the entire time I was there. Staff was also unresponsive.

STEVEN B le

Évaluation :

good experience with staff, but lighting and cleanliness could be improved. later access to storage units would be great.

KEITH H le

Évaluation :

Excellent this is my third year renting.

ALEX C le

Évaluation :

Sometimes the lines at the front desk were excessively long or took a very long time. For the most part, my experience was very positive.

HANNAH L le

Évaluation :

My unit had a concrete pole going through it. So it was smaller and harder to maneuver but the staff was nice, it was easy, and affordable after a free month with the rental of a truck.

HERBERT LEON L le

Évaluation :

Put more trust in the customer Your lockes on the units if payment is a minutes late.

ALAN F le

Évaluation :

I don`t like the fact that U haul doesn`t prorate the monthly bill. I had to pay for a full month and only went 4 days into billing cycle.

MIKA M K le

Évaluation :

Great experience!

ELIZABETH H le

Évaluation :

Customer service experience at this location was horrible. Uhaul needs to send manager and customer service reps to have training in customer service.

AUSTIN W le

Évaluation :

It was a good year for me here and i did recommend it to several people i now and they still have storeage units there!!!

KAREN ONITA G le

Évaluation :

Sufficient enough. Prices good.

TED ERIC W le

Évaluation :

...

PHILIP RICHARD AREVALO Y le

Évaluation :

Only complaint is that the portable stairs for second level storage access need to be replaced or repaired.

MASSABNI EP M le

Évaluation :

The employee there was very good helping , Osman and Abdul....

IFE DOA C le

Évaluation :

Storage costs and truck rental costs too high

WILLIAM D le

Évaluation :

The lighting and the ladders could use an upgrade.

KRISTIAN P le

Évaluation :

The people at this branch were always helpful and friendly. Next time I need to store something, I`m coming here.

ALEX C le

Évaluation :

It was poor timing but the computers went down the morning I went to reserve my unit. It took over an hour to pay for the unit- but hopefully I just came on a bad day and this experience is unique.

JADE P le

Évaluation :

The lighting is rather poor and if you have an upper storage unit, it can be a hassle to get access to a ladder.

KHADIJAH H le

Évaluation :

The sales reps were not helpful and they worry about making more money off me then helping me.

SEAN O le

Évaluation :

outstanding employees and very helpful

GRACE M le

Évaluation :

I have been using this facility for four years. The best thing about this facility is the manager Osman. Osman is a wonderful manager. He is always helpful, polite and a real gentleman.

WESLEY R le

Évaluation :

The staff was generally helpful always courteous.

RAYMOND O le

Évaluation :

Great staff.

KAREN P le

Évaluation :

A very good experience! Everyone was friendly, professional, and made sure I understood the process. I will definitely recommend this facility to others.

MARIA NJONG M le

Évaluation :

I certainly will not recommend this U haul location at 2215 5th Street, NE Washington, DC to anyone. I experienced property damaged while in storage with rat droppings and eggs all over my property.

RAY B le

Évaluation :

THANKS

MICHAEL M le

Évaluation :

The facility is good but one doesn`t necessarily feel safe in the place or in the area....staff was helpful and my stuff was safe, but did feel unsafe given the clientele and location.

JUSTIN MICHEAL P le

Évaluation :

Personnel amical

MALAYA R le

Évaluation :

Ur People R superb! Very knowledgeable,patient,polite THE BEST! Place WELL lit.*Yet, concerns abt MY Safety@ 5th St NE dangerously isolated hard 2 gt abt,if attacked while lookg thru My Items Alone!

MIKAL R le

Évaluation :

very easy! :

LESLIE M le

Évaluation :

I have used this particular U-haul location for multiple moves, both in-town and one-way, and now for storage, as well. The staff are always great!!

CYNTHIA R le

Évaluation :

Ladders were always left in the way upstairs. I`ve had my pad locked by uhaul even when my bill was paid. I would recommend uhaul, just not that location. Trying to pay my bill wasn`t always easy.

CHERRYL B le

Évaluation :

The staff was very generous and knowledgable throughout my experience.

WALNETA D le

Évaluation :

the storage was up to high to even put furniture in and there was nothing to lift it with

CHINGAI L le

Évaluation :

Staff very helpful in getting me a unit.

LAURA C le

Évaluation :

Great service!

PATRICIA P le

Évaluation :

I like it very much would recommend to others

REGINALD SYLVESTER M le

Évaluation :

The Attendant was very professional and informative about the operation of the facility and how to access entrance and exiting the facility.

LINDSAY B le

Évaluation :

I was assisted promptly by a friendly woman who showed me to my unit and helped me get settled. I was very happy with the service and would store here again.

EVELYN L le

Évaluation :

The prices are way better than public storage.

GUILLERMO C le

Évaluation :

Excellent service

COURTNEY K le

Évaluation :

Very friendly staff. Easy to use free dollies and elevator.

MAXINE C le

Évaluation :

Good service. Operating Hours should be extended at least 1 Hour or more to gain access to property.

WANDA C le

Évaluation :

This is my first experience with storage and so far so good.

TED ERIC W le

Évaluation :

The facility was very busy. There was not much parking and a wait to get to the parking area to access the building. Staff was great and very friendly

HEATHER S le

Évaluation :

The storage unit seemed damp to me and parking very difficult, so I found another storage unit elsewhere. No complaints about the management.

LEWIS C le

Évaluation :

the staff was very helpful and accommodating.

VINCENT P le

Évaluation :

Staff was excellent. Computers need to be improved and ststem updated. Took to long to service customers.

TEJUANA D le

Évaluation :

Pleasant and helpful staff

GLENDA H le

Évaluation :

Felt unsafe and parking was terrible.

MARK F le

Évaluation :

Although not in the best location, I never had a problem with my unit. Everything stayed secured and dry. Also, it was very easy to pay every month.

MICHAEL G le

Évaluation :

We were very happy with the service we got from Hussein who patiently helped us through the rental process. Merci!

ANGELA E le

Évaluation :

The staff was extremely helpful with exemplary customer service. My only concerns would be the heat inside the facility and the lack of open bays for loading and unloading.

PRINCESS P le

Évaluation :

I am not confident that there is actually climate control in the storage units. It would also be very helpful if you could cancel your account online, or over the phone.

SANDRA O le

Évaluation :

perfect for college students looking to store items over the summer.

ERIC R le

Évaluation :

The staff were always very friendly. They would contact me directly if there was ever a payment issue. I never had a security issue.

NATHAN P le

Évaluation :

FILLER

LAURA L le

Évaluation :

If you schedule your use outside of rush hour this place is great for the cost. The second-level locker unit was an unexpected challenge in loading heavy furniture.

SANDRA B le

Évaluation :

Although, I choose friendly on the survery, I would not say the staff was friendly. I would say there were about 50 % indifferent.

ORLANDO Q le

Évaluation :

Professional friendly

DAVID J S le

Évaluation :

The manager named Osman was exceptional. He stood out well above the other staff. Very dedicated to helping the customers.

TIMOTHY K le

Évaluation :

It was very hard to find a place to park near the building. Many spaces were being used by empty rental trucks and half the garage was blocked by rentals or personal vehicles.

SUP C le

Évaluation :

A little moisture smell of mold in unit 155

MARY B le

Évaluation :

I have been a customer of this location for almost 20 years. Mr. Osman, Ms. Nicole, Mr. Hugh, and all the staff have become family. Mary

JENNIFER R W le

Évaluation :

The staff at this facility, especially Joe Custic, were extremely rude.

JOHN J le

Évaluation :

hours could have been better opened later.

DANIJEL L le

Évaluation :

n/a

DAVID J S le

Évaluation :

A lot went wrong w my reservation. A lot of misinformation. Then Osman stepped in and found solutions. He made all the difference. I would have been very upset. Now I am Trecommending it

CHRIS N le

Évaluation :

Good in town storage facility

SARAH H le

Évaluation :

The staff was very helpful and accommodating. However, I was not clearly informed that I had an upper unit when I reserved it, which proved to be very difficult.

NELAJAH RASHAN D le

Évaluation :

Amazing service! All the guys on the Sunday shift 5/13/12 were very professional and nice. Especially Abdoul he was sooo helpful.

GLENN ALEXANDER W le

Évaluation :

There was a small language barrier between ma and the staff rep. Originally he gave ne the wrong address combined with the fact that the online address of the facility are both wrong

PRINCESS P le

Évaluation :

The staff wasn`t very efficient and it took more than 20 minutes to get service.

KIRBY R le

Évaluation :

The staff here are good, and the price is right, but the facility does not feel clean or up-to-date. The slow elevator and limited number of carts make accessing difficult sometimes.

MARIE C le

Évaluation :

YOUR PRICES ARE HIGHER THAN THE COMPETITION AND YOU ARE NOT 24 HOURS BUT IT WAS CLEAN WELL-KEPT NICE STAFF.

KELI A le

Évaluation :

Everything went beyond my expectations. It was so easy to store and access my belongings. The staff was incredibly friendly and of the utmost help.

AYANA P le

Évaluation :

The manager is a wonderful person

KRISTIN D le

Évaluation :

The location was a little out of the way for me, but otherwise everything was great. The staff was always friendly and helpful, and I felt like my stuff was secure.

HAROLD G le

Évaluation :

The experience was excellent.

ALAN WAYNE C le

Évaluation :

Osman and the team really went the extra mile to help me out. Thank you, thank you, thank you. Alan

KELLI B le

Évaluation :

No complaints, will definitely recommend to others.

ANDREA S le

Évaluation :

Often trash on the ground.Upon moving out, was a dead rat in a coffee cup that sat there for several hours.Was indicative of cleanliness of the facility.Staff behind the counter always been helpful.

KENDLE P P le

Évaluation :

Customer service was and continuies to be good.

ELMA CASSILADA A le

Évaluation :

Recently i had to cancelled my storage because of my financial situation. The staff was unable to do that right away.

ERICA C le

Évaluation :

This uhaul was very well run, I only wish they didn`t call ur contact list the same day your storage bill is due. Give us at least 5 days.

CARLOS MAURICIO U le

Évaluation :

Access hours not 24/7. Customer service ok.

MARGARET T le

Évaluation :

Helpful store associates.

MELISSA B le

Évaluation :

This was a very convenient UHaul for me as far as location, which is why I chose it, but the best thing about it was the friendly, knowlegeable and patient staff. This is the truth. Much appreciated!

TANIKA C le

Évaluation :

thanks

MAKOTO O le

Évaluation :

It was wonderful.

KIAJUANA R le

Évaluation :

there was a girl smoking a cigarette i guy cursing and they quoted me the wrong price fora unit

AGNES B le

Évaluation :

My things were damaged by animal feces and urine and I received the worst treatment and customer service. I wasted my time, energy, money, ruined my things and was treated poorly! the absolute worse!

REGINALD H le

Évaluation :

Non

JASON LEE B le

Évaluation :

Staff were incredibly helpful, I had a great experience.

MICHAEL C le

Évaluation :

The manager has done a great job. But the reason I moved out. I have big rats almost the size of cats in my unit and it destroyed and used the bathroom on everything in. It chewed all my clothes up.

FELICIA S le

Évaluation :

great

MIKEL G le

Évaluation :

Staff was always helpful

CHRISTOPHER WADE P le

Évaluation :

I found everyone at the facility to be friendly and helpful. In particular, Osman Sesay was one of the kindest men I have dealt with anywhere. He went out of his way to ensure our needs were met.

NATHANIEL D le

Évaluation :

Very helpful and friendly staff in person. Not so helpful on phone.

SARITA C le

Évaluation :

some of the storage room floors can use some new tile inside the storage rooms but the service overall was very good!

MARK F le

Évaluation :

The service was helpful. They solved my problems quickly and were attentive.

PHILIP G le

Évaluation :

Only compliant was mouse pellets in boxes,

SARAH CLAIRE R le

Évaluation :

Good service.

PA`REESHA S le

Évaluation :

This facility didnt recognize my reservation for a storage unit requested weeks prior to moving in. It smelled of rotting rodents.There was a homeless woman living in the facility.The manager was rude

ANNA T le

Évaluation :

Our storage unit was infested with rats and covered in rat poo and pee. It was really horrible!

NEIL S le

Évaluation :

The place is a little scary looking and they`ve done a good job of ensuring that people aren`t living out of their units anymore. Much improved.

CAROL M le

Évaluation :

Great

SARAH B le

Évaluation :

The staff was mostly helpful. The facility smelled like urine on the 1st day I was there to put my stuff into storage. I saw a few doors that had been damaged, as though someone had tried to break in.

CASSANDRA W le

Évaluation :

Rats ate through my belongings AND they raised the price of my storage unit out of no where.

PORCHE P le

Évaluation :

Your facility smells like a dead person covered in moth balls.

SARAH CLAIRE R le

Évaluation :

The service was somewhat slow, but they were able to accommodate my last minute request, which I greatly appreciated.

JEFFREY W le

Évaluation :

everything was fine

NIKKI F le

Évaluation :

Customer service was horrible, in 103 degree weather outside the facility was so hot we were sweating to the point we were getting dizzy. that should be a health hazard and needs to be reported.

AARIKA P le

Évaluation :

I needed to rent a van, and hadn`t made a reservation beforehand. The facility was very helpful with meeting my needs.

SARAH B le

Évaluation :

The facility did not have temperature control. It was extremely hot inside while moving. The staff was friendly however.

GERARDO G le

Évaluation :

Longer weekday hours would be great.

ROY S le

Évaluation :

Hot Humid Rats Chewed into my boxes Terrible access for me - - I`m crippled Contrary to in-building access I requested

DAVID H le

Évaluation :

Smells HORRIBLE in there. I felt unsafe a I think people might be living in storage units here.

JEFFREY W le

Évaluation :

excellent service, no problems

JAMES W le

Évaluation :

Didn`t have room for my mattress so I had to drive back across DC! Spent a whole day between 5 different uhauls to simply find a place that fit my mattress and could unhitch my car.

KAREN S le

Évaluation :

The customer service staff were friendly, knowledgeable and helpful.

JACK V le

Évaluation :

it smell like dead rats here.

ANITA DALUZ B le

Évaluation :

Good customer service does not have any meaning to them.Didnt give me the unit i reserved online, manager decided to take me a a walk-in rather then looking up my reservation!

PORCHE P le

Évaluation :

This was the worst moving experience. Staff was grossly incompetent, and I was misinformed about the location of the unit and the time it would take to set up the account.

JEFFREY A le

Évaluation :

Excellent service

JESSICA ANN LORRAINE S le

Évaluation :

The storage card wouldn`t work.

ELIZABETH A le

Évaluation :

I reserved a unit online, then when I got there they didn`t have one for me. I am paying more for an excessively large unit, and they weren`t even nice about it.

TABETHA Z le

Évaluation :

Very helpful staff. Moving was a great!

JUDGE L le

Évaluation :

The site employee was patient, informative and he made my firt time storage experience positive by answering my questions and offering important rental recommendations.

PAUL M le

Évaluation :

Very friendly and helpful service. All staff pitch in to help new customers get settled.

JESSICA L le

Évaluation :

Helpful guy on desk, though I wish we could`ve moved in right when we got the locker, and not done endless logistics first!

NKOSI CHARLES B le

Évaluation :

Prices were way too high for this caliber of facility. The containers were too squat. Entry issues were out of control.

KATORIA B le

Évaluation :

The guy that helped me was great

MALISSA T le

Évaluation :

guy @ counter was nice but the unit wasn`t right. had to wait nn hour to unload. got harrassed because I was in a larger unit due to the elevator being down. access card works about 20 % of the time.

TONY D le

Évaluation :

There were small storage spaces outrageously overpriced. There`s only one entrance that`s normally blocked by other customers. They are notorious for having long lines and unfriendly attitudes.

JOSHUA T le

Évaluation :

The staff was always friendly and helpful. The site was well-maintained and climate controlled.

CLEMENT S le

Évaluation :

The woman that help me did a fine job and I really appreciated her customer service skills.

KRISTIAN P le

Évaluation :

The staff is helpful and friendly.

LORRAINE W le

Évaluation :

The young lady, Nicole who helped me with my unit was very professional and nice. I appreciated her help.

MARY G le

Évaluation :

The staff was super friendly but when we called to reserve the storage unit we were told it was waiste high when it fact the unit was almost 6 feet high and we needed a ladder to get to it.

SERGEY K le

Évaluation :

Moved in fine. Lifted stuff to upper deck: daunting task! Got best price in town. Staff were helpful. Picked a good morning, but floor would be hectic in the evenings, a lot hotter later this summer.

ERIC R le

Évaluation :

I appreciated that they have Sunday hours, and they were very accommodating even with last minute packing.

KAREN L le

Évaluation :

The owner Shea staff members Sheldon, Marvin, Tim were helpful and accommodating! It was great to feel welcomed at home after a long road trip from Chicago. They all get A+

DARIO P le

Évaluation :

The employee at counter did not look at me or greet me when I first walked in, but the one who showed me the storage units available was, on the other hand, very nice and helpful.

ROY S le

Évaluation :

I told reservperson I was crippled and got. I got an elev. to the 3rd flr,walk away around the bldg.to my unit.The reservperson should found a unit for my situation at another U-H4in DC.

PATRICIA K le

Évaluation :

The staff was incredibly helpful and bent over backwards to make everything right for us. We were VERY pleased with their level of service and attention to us.

BRIAN B le

Évaluation :

The staff were very accommodating by allowing me to move my stuff in after the store closed since I had problems with the U-Haul truck.

SEKOU G le

Évaluation :

THE EXPERIENCE WAS VERY GOOD