Évaluations des clients U-Haul Moving & Storage of Intown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Intown

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Asdrubal Federic M. le

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THANKS so much..

Naera K. le

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Le client n'a pas laissé de commentaire.

Vernon L. le

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Service was great

Vonda Kay P. le

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You were a life saver!! Rented a van to move daughter from your storage unit to her new apartment. Everyone exceptional helpful. This was my second time renting from you. Hopefully she won’t be moving anytime soon but if needed will come to your location.

Paul K. le

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Lot attendant corrected fuel level on my paperwork, but that info was not entered into the computer system.

Erik M. le

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Le client n'a pas laissé de commentaire.

Larry H. le

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Very prompt, friendly, and professional.

Sebastian G. le

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Le client n'a pas laissé de commentaire.

James M. le

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Staff was very professional and friendly. A great experience.

Robert E. le

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Le client n'a pas laissé de commentaire.

Paul H. le

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Keep the staff as friendly and helpful. My last experience was great - from the woman who checked me in to the guys that received the vehicle back when I checked it in. Great staff. I’m coming back.

THOMAS P. le

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The clerk who check me in was not very friendly, at all. I am always mystified that people who interact with the public are not only not friendly, but seemed annoyed to even exchange basic niceties. It makes no sense

Jay B. le

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Le client n'a pas laissé de commentaire.

Alex V. le

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No signage for where to pick trucks up. Not a good location for Truck Share

Katie C. le

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I hate uhaul. This company has all the tools I need for a move and once the move is over, I generally have to spend the same amount of time as I did or more fixing the issues that came up during the move or processing my order. Get your online systems updated. U-Haul post-job work is its own special layer of administrative hell.

JULIUS B. le

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great costume service

Matthew M. le

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I rent from here all the time. They do a great job. First time using the app was a good experience as well.

Harold S. le

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I thought it was a great place for strorage

Rebecca K. le

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There was some body damage to the truck, but it did not effect the use...They did give us the wrong gas gauge reading, but we photographed the gauge before leaving the lot...Filled up to the correct level, before returning to the truck...

KIERON I. le

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The customer service at this DC location was amazing! They are truly about taking care of everyone who walks through those doors.

Deborah F. le

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Desk person very friendly and very helpful.

Eric L. le

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Le client n'a pas laissé de commentaire.

marshall C. le

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Le client n'a pas laissé de commentaire.

Yonda P. le

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Everyone I dealt with was great. I came to dc to move my daughter to a new apartment only to find out she couldn’t move in that day. We were in a pitch and UHaul came through. Was able to rent a cargo van and get a storage unit and get it all done the same day. Will be back next week to rent and get her moved. Thank you so much to everyone.

Willie P. le

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——-

Wallace S. le

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All the personnel are professional and are like family.

Joseph W. le

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Le client n'a pas laissé de commentaire.

juan G. le

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Great service!

Carlos B. le

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Le client n'a pas laissé de commentaire.

Joseph L. le

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Le client n'a pas laissé de commentaire.

Jessica B. le

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Le client n'a pas laissé de commentaire.

Noe S. le

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Thank you for al your support

Michael R. le

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Unable to do self/mobile pickup because I arrived slightly after reservation time. This happened after my original pickup location was changed as well from the original booking. Rental had low tire pressure as soon as I turned it on.

Marie Elise D. le

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Le client n'a pas laissé de commentaire.

Hunter Y. le

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Parking in the alley can be awkward/scary but it works so keep doing whatever you need!

Thomas H. le

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Le client n'a pas laissé de commentaire.

PABLO A. le

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Le client n'a pas laissé de commentaire.

WILLIAM S. le

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Great help and service

RaMond T. le

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The manager was pretty ineffective and cost me an extra $230!

Katie B. le

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Friendly, professional and polite staff. Though when I first called to cancel empty unit, he didn't cancel it & didn't tell me to request thru mgmt & pay to cut lock. It took 2 follow-on calls.

sylvasti v. le

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I must honestly say the staff that helped me save my things were AWESOME! They went above and beyond I truly appreciate them. As soon as my life is back on track I want to send them something special

SAMUEL C. le

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One thing that can be fixed is extra staff on weekends. The line is way too long.

aziza d. le

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Great storage unit and convenient

Jennifer W. le

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Very friendly and helpful staff, efficient convenient services, clean well-laid out facility, good location.

rachel t. le

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Time of storage should be prorated for the month. I am a teacher and only needed it for limited time. It was really expensive in the end for me. I will look around more next time.

MIRIAM S. le

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The staff was very helpful, personable, approachable and professional (especially the lady - I wish I could remember her name). I will definitely recommend it!

kelechi i. le

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Manager is the rudest man I’ve ever met. Blatantly disrespectful. Moths all over the unit. Super dim lighting. Highly unresponsive to concerns.

carroll m. le

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I didn't like the fact that I moved out one after my rental fee was do and I was charged the full rate for the mouth.

JOSE P. le

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No one answered the phone. It is a waste of time.

Jennifer J. le

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I did a one way direct from NYC and then another intown rental 5 days later. Requiring a week of storage. The cleaning staff was so helpful... even helping to move a piece of furniture. SO CLEAN,great

Miriam H. le

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The staff at this location were consistently professional and helpful. The manager is upstanding, and I was always a grateful patronage due to his leadership.

Bobbi M. le

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I reserved a truck for long distance travel, when I picked the truck up it was on a 1/2 tank of gas, when I mentioned my concern, the manager told me I could just stop and get gas in Virginia.

Eugene M. le

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I'll never deal with uhaul again.

Howard P. le

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The service was great and well secured facility.Thanks the service.

RaMond T. le

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The manager, Tiss was exceptional in getting set for storage and truck rental. Bravo!

Marian B. le

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Very easy and helpful.

Dan O. le

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This is a nice clean, efficient storage facility. They provide all the carts you need to complete your storage needs.

michelle b. le

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Always willing to help there customers,, I will use this facilitie again

RONALD H. le

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Great service. The agent that assisted me during my transaction was hilarious! I mean that in a good way. Her name was Arnessa Smith. She was also very professional, pleasant. A great experience.

ASHTON M. le

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The management and staff at the 5th st. n.e. Uhaul demonstrated excellent customer service, professionalism, and judgement. As a customer I always felt well taken of by the staff. Thanks Mr. Shelenker

Harold S. le

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Service was very good. The woman that helped me took care of explaining everything to me. Her name was Tiffany Harrison and she should recognized for her great service

iesha h. le

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Service was great and easy thanks so much

Bernadette G. le

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Customer service was patient clear and efficient.

Tracey V. le

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Good experience Osman is great to work with! Excellent customer servicing! T. Vaughn

Andrew C. le

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The manager at this facility was especially helpful and friendly.

PAUL S. le

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The person at the counter that helped me with my move today was rude and seemed as though she didn’t want to be at work. She offered prices without really knowing, and had a very nonchalant attitude.

Drew W. le

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The entire team was very helpful in the transition of my items from one unit to another.

dominique b. le

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Staff were very polite and efficient. Our only disappointment is that we wanted floor level storage but none was available when we arrived and this was not made clear when I booked the reservation.

Elizabeth C. le

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Osman you run a great storage center. Thank you for always being so kind when I was in!

yolanda b. le

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Ty

Willie G. le

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I will recommend your facility to a friend

Georgetta E. J. le

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Service was nice customer service was polite I didn’t have a long wait and everything was quick and easy

ann w. le

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The Agent,was,kind , patient,and very professional

Thomas H. le

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All worked fine. Staff was competent and helpful even though generally icey.

Alesa A. le

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Positive experience and streamlined efficiency.

norman s. le

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No problems everything was handled well

pamela h. le

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It was really great having my things there I had no problems at all just a little hot so it makes your belongs kinda messed up

RAQUEL R. le

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This is the worst experience I've had with Uhaul I was given the run-around I was quoted wrong prices I literally spent 12 hours driving from location to location just to return the truck and wants sp

Roland R. le

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U-Haul SUCKS

Michelle C. le

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THEY WERE VERY HELPFUL. THANKS

Susan T. le

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I was very pleased with the customer service and facilities.

Jason T. le

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I had a great experience working with this Uhaul. Super helpful and extremely convenient!

Alesa A. le

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Easy access to units, elevators were helpful, and customer service was splendid!

Anthony U. le

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Everything seems fine except for the Sunday hours which should have been to 7PM during the summer period instead of 5PM.

JEAN BAPTISTE W. le

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Great staff

JESSICA L. le

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The phone system makes it very hard to reach the local office, however. I hope you can adjust this. However, I always felt that my belongings were secure, and the staff were friendly and helpful.

minnie h. le

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My experience was A-one outstanding, and uncomplicated. Keep up the good work.

Antoinette M. le

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I mistaken on the month to reserve your u haul .A young lady employed there made the correction . she were very polite , courteous and knowledge about her work.I would recommend U-Haul of downtown .

JOHN G. le

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Everyone was very friendly. Line moved a little slow, but I understand that, given that it was the end of the month (and thus lots of people moving).0

charles I. le

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Great People. Very Helpful

JANICE LILLIAN B. le

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This facility was always clean, well lit and well maintained. The staff was always polite and fully explained the storage process.

Samuel R. le

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None

Matthias S. le

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I received a receipt for a refund which still has not been actioned after 3 business days. What gives?

CARYN B. le

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All is great with uhaul, however, consider putting metal reinforcements under the doors to prevent rats, mice, water leakage, moths, etc., from destroying expensive personal and professional items.

ANTHONY B. le

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Has rodents and disrespectful staff. (Primarily the management) Slightly secure, but not really. Nobody pays attention. If you have another option, Take it.

Yordanos T. le

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Overall fair