Évaluations des clients U-Haul Moving & Storage of Intown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Intown

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MJ C. le

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Le client n'a pas laissé de commentaire.

david k. le

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Le client n'a pas laissé de commentaire.

Viraj P. le

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Anthony C. Tillen was great to work with!! I've seen him twice in the past couple of weeks as I've been back to Uhaul and each time, his enthusiasm, positivity, professionalism and efficiency amazes me! Anthony is one of many great people working at this location. 5 stars

Mary C. le

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Le client n'a pas laissé de commentaire.

John F. le

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Le client n'a pas laissé de commentaire.

jerry w. le

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Needs more one way trips or drop off locations.

Stephen M. le

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Le client n'a pas laissé de commentaire.

Peter S. le

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Le client n'a pas laissé de commentaire.

Stephen O. le

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Le client n'a pas laissé de commentaire.

NINA A. le

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U-Haul handled the transaction efficiently and successfully.

kelly d. le

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Very good service at the location, we were a bit confused with the return procedures and could have used more information, but overall a good experience

Clareece G. le

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The staff was friendly, courteous, professional, and efficient.

LIA S. le

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truck smelled like smoke, so they gave me a $10 discount. They also returned some items that I had left in the truck. Positive experience overall.

alex b. le

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We rented a storage unit and truck for our move. It felt like a real bait and switch scenario. I talked to someone on the phone about the unit and she *forgot* to mention that the storage unit was up above only accessible by staircase which would absolutely not worked with our bed and heavy dresser. Also she said there were no additional fees- when I get there there are like 5 fees including a really expensive lock we had to buy. Meaning we came all the way out there under the impression that we knew what we were getting and it was actually much much more. And they know that they have power over you because they just say 'this is how it is, do you want it or not?' Knowing well that you can't change at that point. I didn't give zero stars because there was one young guy that works there with long dreads that was very friendly and helpful. Otherwise it's a racket, and I wouldn't recommend to anyone.

Ray S. le

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I dropped off at a large dealer that was very efficient - like returning a rental car at an airport. A minor point is that I did not expect this and went to the wrong spot for the return. It would be helpful to note tor these types of locations to look for the signage (or note location on line) for the drop-off.

Roberto E. le

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Excellent service. Staff always with a smile willing to help. Thank you

Sarah J. le

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Le client n'a pas laissé de commentaire.

Ernesto S. le

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Le client n'a pas laissé de commentaire.

Nicholas C. le

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The location required entry through a locked gate and no code was provided for the keypad. I had to park in the customer daytime parking. The location was also not safe. I am very doubtful that I will rent from U-Haul again.

LILLIE R. le

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Le client n'a pas laissé de commentaire.

Omorade P. le

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Le client n'a pas laissé de commentaire.

mary n. le

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Le client n'a pas laissé de commentaire.

Elizabeth W. le

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My scheduled pick up was set at a time before they opened, so when I ran into technical difficulties no one was around to help me. The manager answered the contact number, but couldn't tell me how to access the keys in the lockbox other than to wait until the store opened. However, even with the help of personnel at the store, it took quite some time before anyone could figure out to get into the lockbox to retrieve my keys. All in all, the employees were genuinely concerned with my problem and were friendly, but didn't seem to be familiar enough with the system to know how to help me.

DARRYL S. le

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I have not used your service recently, I was impressed to find out that you offered mover the same day and storage. I will keep that in mind and share that information with friends and family. Thank you, Mr. Short

Janemarie C. le

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The store is in a very scary part of town. Also the two front desk employees were slow workers making the check in experience take nearly an hour. Other than that, the experience went smoothly and effectively.

Bethany A. le

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Le client n'a pas laissé de commentaire.

JUSTIN S. le

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Le client n'a pas laissé de commentaire.

Catherine R. le

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Le client n'a pas laissé de commentaire.

John P. le

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They gave me a different truck than the paperwork stated so I had to get new paperwork which took extra time for me to start my moving day.

Lilly Y. le

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I've been coming to this location for years and always impressed by the staffs efficiency and friendliness. Great team!

ANTHONY H. le

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Le client n'a pas laissé de commentaire.

Virginia R. le

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Le client n'a pas laissé de commentaire.

tawana c. le

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Le client n'a pas laissé de commentaire.

Edward S. le

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Le client n'a pas laissé de commentaire.

PHILIP O. le

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Stellar service as always from this Uhaul location.

michael c. le

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Le client n'a pas laissé de commentaire.

Anwar B. le

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Le client n'a pas laissé de commentaire.

Zaid S. le

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Le client n'a pas laissé de commentaire.

katherine f. le

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Both inside and outside employees were so very courteous, keep up the good work. Very pleasant gentleman

SCOTT L. le

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Nothing, these people where fantastic

Shane R. le

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Le client n'a pas laissé de commentaire.

Abigail E. le

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Le client n'a pas laissé de commentaire.

Jeff M. le

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Le client n'a pas laissé de commentaire.

gary s. le

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Le client n'a pas laissé de commentaire.

Margaret M. le

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Osman, General Manager, was incredibly helpful.

Christopher S. le

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Le client n'a pas laissé de commentaire.

Brian B. le

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The staff was friendly and helpful.

Andre M. le

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The guy at drop-off greeted me right of way, was helpful and completed the transfer quickly

DEXTER W. le

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The service was great so there is nothing I can say at this time.

Casey C. le

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Le client n'a pas laissé de commentaire.

Marinella S. le

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Le client n'a pas laissé de commentaire.

Gerard R. le

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Le client n'a pas laissé de commentaire.

DAVID B. le

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Guy was nice

John C. le

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Le client n'a pas laissé de commentaire.

CORY F. le

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Le client n'a pas laissé de commentaire.

Alexander H. le

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No complaints.

Jaimi W. le

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Le client n'a pas laissé de commentaire.

Cody Y. le

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Le client n'a pas laissé de commentaire.

MARSHA LOUISE P. le

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keep on doing what you are doing I was very pleased with the excellent customer service Used uhall twice and your staff remembered me I would definitely recomend u hall to a friend

Katie A. le

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Only downside was the ongoing construction making things dirty or difficult to navigate, otherwise exceptionally helpful staff.

dan h. le

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Original truck had engine light on, but they quickly got me into a newer truck to resolve the problem. Overall, very pleased with their help.

Thomas H le

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The Manager Tiffany, was great under pressure as the store was becoming over-crowded with customers. She multi-tasked Handled two customer at once twice back to back to relieve the crowd. Thomas

Benny D. le

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Le client n'a pas laissé de commentaire.

Keith C le

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incredibly long wait time looked understaffed or unorganized odd to have people hanging out in the storage halls

ALESSANDRA H. le

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the 5th st location was the 4th uhaul we had to go too. we googled two location but they did not exist, they need to be updated on google maps. the 3rd location was mismanaged, unprofessional and the staff incompetent. "JAMAL" in particular, If you would like more details feel free to contact me. the last location was great, we were able to move successfully

MARIA E. le

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Le client n'a pas laissé de commentaire.

Charlotte B. le

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Le client n'a pas laissé de commentaire.

Bryan A. le

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Yesterday I called Uhaul on a Sunday last minute. I was able to get a van to move to a new house within 30 mins. The employees were professional, attentive and helpful. I felt like a valued customer. At the end of the day, I returned the van with no issues. The total bill came to 43$. Thanks for making my move so much easier!

Nicholas E. le

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nothing, dropoff took like 30 seconds and the guy was super friendly

Katherine O. le

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I didn't go inside so I can't comment on the cleanliness of the facility, but the staff made it extremely easy to drop off the van, I was in and out in under 5 minutes. They also waived the fee for a few extra miles I'd driven, which I really appreciated. Overall excellent service. Great job.

don s. le

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Awesome guy that processes returns!

Christine P. le

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Le client n'a pas laissé de commentaire.

Ted D. le

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I had a terrible u-haul scheduling experience. I reserved a truck for 24-hrs at the blasensburg D.C. Location. I received an email confirmation for my reservation. Hours later I received a text confirmation that my truck will need to be picked up at the 5th st location. This was the first problem but I called the bladensburg location and they confirmed my 24-hr reservation was set at 5th st. Location. When I get to 5th st., they inform me that the reservation is good for only 17 hrs. This caused me massive inconvenience. It appears there needs to be a better scheduling system and the other stores need to communicate with each other to avoid these kind of problems in the future.

Christina M. le

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Le client n'a pas laissé de commentaire.

Geoffrey J. le

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Le client n'a pas laissé de commentaire.

Bridgett V. le

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Le client n'a pas laissé de commentaire.

JOHN H. le

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So helpful and convenient. A great team.

Brendan D. le

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I rent from Uhaul a few times each month for my business and these guys at 5th St NE are THE BEST!!! Always professional, friendly and they do a great job. Of all the DC area Uhaul dealers (and I've been to them all), this location is simply the best.

Michael D. le

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Le client n'a pas laissé de commentaire.

MARSHA LOUISE P. le

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Le client n'a pas laissé de commentaire.

ali a. le

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Front office staff were friendly and professional.

L'TANYA T. le

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Le client n'a pas laissé de commentaire.

Alexander L. le

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Le client n'a pas laissé de commentaire.

Esteve S. le

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-The check-in process was extremely fast and easy -Your associate doing the checking in was great: professional, kind and willing to help -The associate who gave us the truck didn't told us to check the exteriors of the van: he only told us to check fuel and mileage. I then thought about the external damages and we noticed there were several, already marked by you, and the associate told us that we were fine with all the damages marked. He should have told us this WITHOUT me asking for it. Please encourage your employees to give this specific instructions to new customers. Thanks

Gina C. le

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Le client n'a pas laissé de commentaire.

Kristeen M. le

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Great experience, but the computer system needs an upgrade. The manager and other two staff members were unable to provide timely service due to the delayed processing and transmittal of the computer systems - the wait time for loading customer information was painfully slow. Otherwise, staff was/is great, on point with service!

david k. le

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Tiffany was awesome. Guys at truck check in and check out as well.

Jane A. le

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Le client n'a pas laissé de commentaire.

JAMES L. le

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Le client n'a pas laissé de commentaire.

Christopher S. le

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Le client n'a pas laissé de commentaire.

elizabeth a. le

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I suggest that you flag more prominently in the email confirmation whether there is a change from the preferred pickup location to some different one. Also explain the procedures for dropping off the truck after hours. It would be really helpful if you could open a location in NW DC.

Matthew M. le

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They always do a great job at this location. From pickup to drop off all staff were on point!

ZELDA L. le

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They are always, polite, and review terms with you. They are customer oriented. I love the location.

Neil S. le

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Le client n'a pas laissé de commentaire.

ELIZABETH W. le

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with only 1/4 tank gas, I went to the nearest service station to add more gas. I did not know that the truck doors locked automatically, and managed to lock myself out. I waited an hour for roadside assistance to come & let me out. People should be notified that these doors lock automatically, and they should keep the keys in their hands - not in the vehicle

ELIZABETH W le

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The Manager was very friendly helpfyl

Cyrus T le

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The larger storage units were completely dark inside and we had to use our phone lights to see once we walked in. Some staff working outside in the trailer return were not friendly.

GLORIA S. le

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Access hours to unload trucks

CHARLES S. le

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Le client n'a pas laissé de commentaire.

Ben H. le

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Le client n'a pas laissé de commentaire.

Patrick M. le

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Great location with full service. Might want to hire additional help for 1st-of-the-month moves. Extremely busy at these times.

LISA H. le

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Everybody was pleasant.thk u

Gregory K. le

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Le client n'a pas laissé de commentaire.

Nick R. le

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I didn't realize that the tires were not in the condition for the kind of wet snowy conditions. The were quite worn. I should have checked at the rental location and would have felt better about the experience had the tires been better. Everything else was very good.

ROBIN B le

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1 I like the convenience of your on line services. 2 The staff is very helpful and courteous in person and on the phone.

Ellen C. le

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There aren't instructions for 24-Hour drop off so we were a little in the dark about what to do once we got there. More instructions at the locations would be helpful. I was also overcharged for miles I did not take but that was resolved. If I had not disputed it though I would have been overcharged almost $40. That part was unacceptable.

James C. le

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Le client n'a pas laissé de commentaire.

Reed Q. le

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Amazing service from the people giving you the vehicle and returning it.

JAMIE T. le

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Le client n'a pas laissé de commentaire.

Pamela H. le

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The manager at this location, Osman, is awesome, he goes out of his way to help the customers.

MUANZA S. le

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Le client n'a pas laissé de commentaire.

Bradford A. le

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The person helping me with the return was very nice and helpful.

Daniel C. le

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Lovely staff

Lindsay V. le

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This was an actual Uhaul facility. All the employees were very friendly and helpful and seemed to be very good at their jobs.

Matthew R. le

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Great experience and quick check out. Only issues were w/ equipment. No furniture pads were provided but ordered. Appliance dolly had wrong serial number which made return a bit of an issues.

NATHANIEL S. le

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Let them know where to park the truck when loading and unloading if the station loading area is crowded. Be sure them not to park on the sidewalk and show them where the sidewalk begins and ends. D.C. Traffic will issue tickets.

Liping A. le

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Le client n'a pas laissé de commentaire.

Annie M. le

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Le client n'a pas laissé de commentaire.

Diane G. le

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The service was impeccable. The truck was very uncomfortable, had poor pick up on the highway. Engine sounded and felt as uf it was slipping fears.

Elliot S. le

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Le client n'a pas laissé de commentaire.

frank m. le

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The service in DC was fine but the agreed upon drop off location Norwalk CT (documented in the contract) was not honored. I had to drop off the trailer in Bridgeport CT. I was also given the run around, by Norwalk, Corporate (Arizona) and DC. When trying to find where the rental could be dropped off I was hung up on, put on hold then disconnected. Customer service was horrendous. Norwalk CT was especially rude and unwilling to accept Auto Transport Trailer. The customer service and communication was extremely poor.

brian h le

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We were told that we would have a 10x10 locker and instead were given two 5x5 lockers. We were unable to store our furniture, as a result.

Troy R le

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Staff was great. Busy, but very attentive. Easier than anticipated.

William W le

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Tiffany was the BEST! I forgot and left some items and she called to let me know. Such great customer service.

KATHERINE W le

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I am disappointed that our final payment was not prorated - we paid through October 6, 2016 but vacated September 11, 2016.

WILFREDO R le

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It should have been better if the ACCESS hours will be extended especially for those who are working, at least up to 8 PM. Thank you

FRANK P le

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Helpful staff

Max d le

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Tim was cool. Nasser Abdullah is a horrible person.

ARIANNA J le

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Friendly/helpful staff- particularly SEKAYI MCPHERSON upon check in.

NICOLE M le

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The cube was dirty they rented me a second floor cube that we had to use a ladder to access even though I told the woman on the phone I had big items. The place had creepy people wandering around.

CANDACE P le

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Staff is NOT friendly or helpful... Irs a shame

CANDACE P le

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Staff is NOT friendly or helpful... Irs a shame

CONSTANCE H le

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Pleasant experience

STACY E le

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hours closing at 7pm is inconvenient.Pricing on board behind the counter is extremely misleading. They allow non uhaul customers to roam around loading dock leading to customers feeling uncomfortable.

SARA K le

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ANTHONY M le

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The facility is understaffed and congested. Ladies at counter are very unfriendly. The men are very helpful and courteous.

DEBORAH W le

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Staff were fantastic - consistently going above and beyond in customer service and just being generally helpful.

CHEN-LUN C le

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Did not realize that Sunday morning hours are different from other days. Overall staff helpful and friendly, though not on all occasions.

YOLANDA C le

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U-Hual was a great service.

SCOTT R le

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Not flexible with storage units and charged for an extra month of storage after we moved out.

JOHN D le

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My only complaint is that the storage was not prorated.I only needed it for 5 days and was billed for 30. I wish I could get that money back.

RONALD H le

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very good indeed

DONZA N le

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Anthony Tillery was very professional and I appreciate great service. Thanks Anthony. Donza N.

RACHEL B le

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I rented a truck and 2 storage units. Tiffany was extremely helpful, wonderful to work with and made the experience way less stressful than it could have been. Thank you Tiffany!

WYLIE T le

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Have visited many U-Haul storage centers, but this is among the best. The staff were especially helpful and courteous --thank you to Kareem and Brooks!

TERRI A le

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After I rented space, upon return elevator was broken, I had to rent new storage elsewhere to store my stuff. I should be refunded my money.

TERRI A le

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After I rented space, upon return elevator was broken, I had to rent new storage elsewhere to store my stuff. I should be refunded my money.

TODD N le

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Great service and very helpful. It was the easiest part of my move.

NKECHI N le

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Great experience here! Staff always polite and friendly. Very helpful and if I need storage in DC again my first choice would be this location.

CRAIG M le

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Staff was overwhelmed at the end of the month but they did their best to service the customers streaming in.

KYEBA J le

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Tiffany the Storage Manager dealt with me and she was very friendly and professional. She explained the process clearly and answered all of my questions and was extremely attentive.

CATHERINE J le

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No place to conveniently park. Too many fees charged before 30 days of being late. Loading dock is not open enough nor convenient for easy access

KARLA R le

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Lighting is needed for storage rooms, dark. Or supply stationary flashlight so wont have pull things in hall to block others to find certain items when periodically need to retrieve an items.

LOLITA C le

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The facility gets a 5 star it was perfect for my needs

DENNIS B le

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Conveinently located with good access hours. Clean and well-lit secure facility.

ERIC BERNARD T le

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There was dead rats found in a box of china. There were dead rats on the floor of the unit. Boxes had rat holes where rats had eaten through. Not good

RONALD C le

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Tiffany was extremely helpful and made the whole process easy. I really appreciated that.

DENNIS N le

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Great Customer Service

RHONDA JAMAL M le

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The owner was very nice. They were very friendly. Very knowledgeable and had great customer.

JOHN M le

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Unprofessional staff - not friendly or helpful. Staff`s personal vehicles and UHual truck usually take up space in loading dock.

RONDALYNN S le

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Nassar was so helpful and polite. He did above and beyond what he was suppose to do.

JEAN C le

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Parking was a bit tight. I would have liked to be able to pro-rate the last days before we checked out, rather than pay for a whole month.

BENEFIELD R le

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Stored items for three years! Excellent customer service! Very helpful!

JOHN L le

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Anthony did an excellent job. He was friendly and helpful. There are so many bad customer service providers out there in today`s world, but Anthony is definately not one of them! A+

MATTHEW M le

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Tiffany was amazing! So helpful - made our whole experience seamless and enjoyable!

KATHERINE P le

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The locker storage units are incredibly difficult to get to. I wasn`t impressed with the security, either.

PATRICE A le

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the staff made the difference. I hate moving, but your staff set my mind at ease and even made me smile after all that I had been through. Thank you

JONATHAN G le

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Staff was very helpful.

LESLIE M le

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My rates went up two or three times since getting the storage unit. Because I had no protection against frequent rate increases, it made me less comfortable doing business with U-haul.

COURTNEY M le

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My belongings were eaten and infested with RAT not Mice RAT doo doo droppings!

RACHEL MARIE F le

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I had a great experience here. Everyone was very helpful and prompt and gave accurate information. Space was clean and I felt my possessions were secure with their swipe in system.

MARCIA M le

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You have a great staff at Uhaul!!!!! The men were polite and respectful. Would use this facility again I appreciate the payment reminder calls so i did not have late payments.

JULIUS A le

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GREAT PERSONAL

DEBORAH J le

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I rode around for a hour when arrived to 5th street the service was excellent would pass it on

JOSE H le

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Mr. Timothy was such a wonderful person. He is in charge of maintenance, but he knows how to treat customers....

JOHN M le

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There was a problem with the facility not being informed about the mattress cover I ordered on line. But I have always found the staff to be very helpful and friendly. They are an A+ group.

ASHLEY H le

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I would recommend having 24 hour access

KRISTIN N le

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The staff at this Uhaul facility was always courteous, helpful, professional, and efficient. I had a really great experience storing my belongings at this Uhaul facility. Thanks!

LOLITA C le

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I was pleased with the service

EZEQUIEL L le

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Was nice!

KELLY M le

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Economics is the only reason I still don`t have storage bin at Uhaul. The people were awesome and helpful n friendly n the storage area was always clean. Great job! Kelly Miller

MICHAEL J le

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Nice place and clean, just wish they stayed open lately

HUDA A le

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Very disappointing experience. The facility is not well accessible, it was difficult to park and the staff was not helpful.

TRACEY V le

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Osman and staff were extremely professional and helpful. I had an excellent experience!

MARILYN M le

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I think the hours should be a little longer on sunday the staff were oh so great and helpful in every way.very professional at all times.make me want to work there.smiling mcm

EDWARD B le

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The u-Haul staff took me to as many storage units as I needed until we found one that fit my needs. Thank you!

ANGELA E le

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Lost the key to the lock on the storage, was told if we cut it off they would call the police and the charge is breaking and entering .. my own property. Ridiculous.

BRADLEY G le

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Wish the loading docs were larger or had more but it is DC.

EDWIN U le

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Anthony promptly and cheerfully greeted us as we drove up - he was great. Nasser was polite and efficient. Vic was fantastic in helping us unload. Great staff!

ANITA M le

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Usually public restrooms are just plain disgusting. The staff at this location always seemed to keep the restroom in pristine order. And I always saw a staff member sweeping or cleaning the floors.

NICOLE M le

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The employee working was completely disinterested in helping us with our reservation and appear annoyed and bothered. She did not make eye contact, mumbled and was curt in her communication.

TRICIA S le

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This is the worst uhaul ever. The staff is consistently rude,, unhelpful and incompetent. I had to call corporate to get anything done.

MARK B le

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This place was very convenient. The staff was always very helpful and friendly.

KISHA LASHAWN S le

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I moved my belongings out and it was a huge dead RAT inside. The facility employees did not apologize or offer anything. That was very Poor customer service.

TERRY J le

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YOUR PEOPLE WAS VERY HELPFUL GLAD THAT YOU OPEN ON SUNDAY

CLIFFTON P le

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Well use again

VIVIAN TERESA T le

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Staff was rude,and disrespectful

MIKE L le

Évaluation :

The unit was extremely inconvienient

DOMINIQUE W le

Évaluation :

I was impressed with my service! The location seems secure and everything was convenient. The front desk staff were awesome.

CORENE K le

Évaluation :

none

MARCIA M le

Évaluation :

I think his name was abdul kammar im not sure he was wonderful and so professional i was amazed He could multi task and was helpful your lucky to have him working for you

BOBI B le

Évaluation :

Aeshia, store manager staff members were great!

JOYCE M le

Évaluation :

Employee displayed excellent customer service!!!

AMANDA S le

Évaluation :

Osman provided stellar customer service and was the reason I will be recommending this location to my friends and family.

TIFFANY H le

Évaluation :

Friendly, Helpful staff, just bad parking and loading/unloading space problem

KEVIN C le

Évaluation :

Customer Service was excellent! Very pleased. Thanks!

JISINET U le

Évaluation :

U-hual is way too expensive for the service you get.

LINDA B le

Évaluation :

Service was exceptional

JAMES D le

Évaluation :

The few days I needed in the second month should have been prorated, instead I was charged for a complete month.I will NEVER use your service again. I will NEVER recommend your service to anyone.

WILLIAM S le

Évaluation :

i will begin to look for another storage who VALUES ME AS A RETURN CUSTOMER, Disappointed William Smith Jr.

JUANITA A. W le

Évaluation :

It was very nice but it was to expensive

SHARISE W le

Évaluation :

My belongings have been in the storage 4 2yrs I only checked on it twice and everything was still the same I would recommend... The only problem I hadd was that my bill kept goin up!!!

DIANA X le

Évaluation :

staff was friendly

JOYCEL B le

Évaluation :

The staff and unit was excellent. I went online to find the unit and I should have checked out the location before hand. The street was tight and it was not easy to get in or out.

KELLI ELIZABETH R le

Évaluation :

They were very nice and helpful we were able to rent a storage and drop off our uhaul at the same time. I would recommend them to others.

JACOB J le

Évaluation :

Note: The late fees high, and unnecessary. Otherwise, probably would have kept storage longer.

CARROLYN P le

Évaluation :

Would be nice to have lighting in the storage room itself.

MELVIN C le

Évaluation :

I would recommend this U-Haul Storage Facility because,the Manager was always friendly and the staff was too. They go out their way to make sure you was taken care of in a professional way.

ANDREW G le

Évaluation :

Staff working morning of 12/15/14 were absolutely excellent! Can`t remember the woman`s name, but she was so helpful, as was her colleague. Thank you!

KEVIN C le

Évaluation :

The staff for the truck rental and storage set up were exceptionally helpful and we will always consider this particular U-Haul store our 1 choice for rental and storage

DAVID L le

Évaluation :

The main problem is the location and lack of parking in loading dock. The rental trucks are often cleaned and returned in dock. The staff is nice, but they could do more to clear access.

BLUSHEL O le

Évaluation :

24 hours access would have been ideal. Disappointed at not being reimbursed for 1/2 of my monthly rental when I cleared out of storage on the 15th of the month.

MICHELLE AMALIA M le

Évaluation :

We had a great experience. Staff was very efficient and helpful. Facility was well maintained.

VIVIAN TERESA T le

Évaluation :

Rude and unprofessional

SPENCER F le

Évaluation :

Good spot

SPENCER F le

Évaluation :

Good spot, but staff seemed overburdened/too busy.

GEOFFERY W le

Évaluation :

Constantly list my checks and charge late fee

HAROLD MAURICE W le

Évaluation :

Manager and staff gave great customer service.

SCOTT B le

Évaluation :

Your folks were really helpful to us.

GAVIN W le

Évaluation :

If the storage facility hours went a little bit later in the evenings, it would be more convenient. But this is a suggestion and not a complaint.

THOMAS M le

Évaluation :

Unorganized, poorly managed

JEAN C le

Évaluation :

The corridors are a bit dark, but do have lights. The card access isn`t working now, otherwise I would give it a very good rating.

JULIA P le

Évaluation :

I was told to email the GM for a discount b/c there was a pole in my unit. After my 3rd email he replied he was waiting for UHI to reply, then I never heard from him again. I never got my discount.

GARRETT W le

Évaluation :

Only issue I have is that I prepaid for the entire month of August. I did not use the unit for the entire month, but was not given a portion of the prepaid month back.

MICHELLOE T le

Évaluation :

When I moved and retrieve my belongings from u haul storage some of my belongings had mice/rat dropping, they had gnawed on some items and moldy smell.

BRIAN D le

Évaluation :

There is limited parking in the area, but staff was very helpful about directing where was okay to park while dropping off and loading.

EUGENE S le

Évaluation :

one staff members attitutude was uncalled-for

ABDUL K le

Évaluation :

Some very great staff members. But I found processing times at counter to be a little bit slow.

JUDSON K le

Évaluation :

Sidewalks, driveways in disrepair making moving difficult. Wish units had interior lighting.

COLLIN I le

Évaluation :

The staff at this location exceeded my expectations in helpfulness and at every interaction from the initial check in to final close out.

KATHERINE W le

Évaluation :

The weekday hours makes it difficult to access for someone who works until 6 or 7 like many DC residents. The staff was fairly slow and one was quite rude on the phone.

JOHN W le

Évaluation :

Prices toooo high for the spsce amount

RONDA C le

Évaluation :

Staff was generally helpful. Bldg felt safe. poor lighting on floor. Some rodent was living in my unit. There was pee, droppings, and hair on my things.Fees went up too often

KRISTIAN P le

Évaluation :

The staff is helpful and the units are clean.

DAPHINE W le

Évaluation :

service was good,the staff friendly and helpful,

DANA A le

Évaluation :

The manager, Osman, was EXTREMELY rude and unwilling to assist with resolving an issue that was caused by Uhaul. I will be reporting him to the company`s national headquarters.

PAMELA ANN G le

Évaluation :

Convenient pleasant experience...

ROSE Z le

Évaluation :

Excellent staff!,the friendliest and most efficient from Oz, the manager and all the personnel,especially, Alberto.

ARTHUR M le

Évaluation :

The staff was extremely helpful and handled the entire transaction over the phone for me.

JESSICA FRANCINE T le

Évaluation :

The professionalism and workplace competency was disappointing, awkward and sometimes aggravating!

SAMANTHA C le

Évaluation :

I used the storage space for almost 3 years. Every one has been courteous and helpful. Thank you. Samantha Chong

NICOLAS M le

Évaluation :

I am new to self storage and I found the facility clean and the facility Manager was very helpful.

FRANCHETTA W le

Évaluation :

Thanks to a great team at the 5th St NE U-Haul. Everyone had been extremely nice, professional. Continue the gr8t work : Have a blessed day!

FRANCHETTA W le

Évaluation :

Thanks to a great team at the 5th St NE U-Haul. Everyone had been extremely nice, professional. Continue the gr8t work : Have a blessed day! Franchetta/Tiawatha

CHRISTOPHER M le

Évaluation :

Very impressed by the friendly and helpful staff!

BRIANNA R le

Évaluation :

The place was unsecured for months. Rats entered the facility a horrible smell developed. My unit acquired the smell rats destroyed my items. I`m furious disgusted.

BROOKLAND TRUE H le

Évaluation :

Please e-mail password so I can view my account on-line. Want to make sure fees have stopped

SABRA JOSEPHINE C le

Évaluation :

I don`t appreciate that it`s very difficult to share storage with somebody else due to access limitation and etc etc. I am not going wasted my time discuss this with you.

JASMINE T le

Évaluation :

Iesha Hicks was awesome! She explained our options and took us to see different storage sizes so that we choose the option that best fit our needs. I would definitely recommend this facility

GLORIA ANN R le

Évaluation :

I think they should have a light inside of the storage bin, so you can see how to set your stuff in. Other then that everything was great. thanks

KERI M le

Évaluation :

I especially appreciated the helpful staff!

ADAM C le

Évaluation :

Water leak into unit and damaged several items. Facility smelled like cat litter. On 3 occasions staff parked vans in front of the loading dock which prevented access

TONY A le

Évaluation :

Iesha made my experience great. She was clear, informative, helpful, honest, and very friendly. Iesha made the process quick and easy. Her great customer service helped seal the deal!

LUNDEN H le

Évaluation :

The facility provided a good storage for me. The employees could work on communication skills but for the most part - this place provided a nice storage unit at a low cost.

CARL A le

Évaluation :

Service was excellent. All the staff is friendly and very helpful. I was not pleased with the stacked storage units thats why I only gave a rating of very good

BELINDA H le

Évaluation :

All was good except for the lighting.

ALISHA L le

Évaluation :

Uhaul is streamline, friendly cheap which is what I want. 5th DC runs their store very well.

BROOKLAND TRUE H le

Évaluation :

Manager Timmon very helpful

JINGQIU H le

Évaluation :

Most of my clothes, sofa, mattress need to be thrown away because of RATS!!!

FEDERICO B le

Évaluation :

Some days a week, it would be nice if the storage opened later say 8pm. Also, the storage had no light inside 220$ a month

MARY T le

Évaluation :

the employees have no control over my no reply

ALAYSHA ARIEL S le

Évaluation :

My storage unit was damp, poorly lit and had spiders and roaches.

SHIELYN K le

Évaluation :

The customer service was always perfect. The only issue that I had was the parking. Parking is not available.

JAMES H le

Évaluation :

Thanks for everything you guys did for me, it help me alot just as well as it help you all. far as the payments, over a year. lol.

LESLIE W le

Évaluation :

Service was good.

YVONNE J le

Évaluation :

The Staff was courteous and knowlegeable on questions I have concerns about. The Manager was very professional along with his staff.

HANAN N le

Évaluation :

Hard to drive into, find parking, maneuver a truck in this area. Too hectic.

GEORGE E le

Évaluation :

Only complaint is the fact that they only use one loading dock, making it EXTREMELY difficult at time to load/unload items.

AMIA T le

Évaluation :

Very friendly and customer-oriented staff.

IFE DOA C le

Évaluation :

Your fees are too high!

SHAKALA M le

Évaluation :

Great facility.

GRACE M le

Évaluation :

This is a great facility. Very clean and well lite. Osman the manager is the best. A real gentleman. Professional and friendly and helpful. I recommended it to all my friends in DC.

ADAM M le

Évaluation :

I`m in decent shape and can lift/move things. But the elevator has been out the entire time and the security system is also out. Makes it hard to justify the cost and recommend to anyone right now!

REEBA M le

Évaluation :

-Hours were so incredibly limited. Was hard to find a good time outside of the weekends. Elevator was broken the entire time I was there. Staff was also unresponsive.

STEVEN B le

Évaluation :

good experience with staff, but lighting and cleanliness could be improved. later access to storage units would be great.

KEITH H le

Évaluation :

Excellent this is my third year renting.

ALEX C le

Évaluation :

Sometimes the lines at the front desk were excessively long or took a very long time. For the most part, my experience was very positive.

HANNAH L le

Évaluation :

My unit had a concrete pole going through it. So it was smaller and harder to maneuver but the staff was nice, it was easy, and affordable after a free month with the rental of a truck.

HERBERT LEON L le

Évaluation :

Put more trust in the customer Your lockes on the units if payment is a minutes late.

ALAN F le

Évaluation :

I don`t like the fact that U haul doesn`t prorate the monthly bill. I had to pay for a full month and only went 4 days into billing cycle.

MIKA M K le

Évaluation :

Great experience!

ELIZABETH H le

Évaluation :

Customer service experience at this location was horrible. Uhaul needs to send manager and customer service reps to have training in customer service.

AUSTIN W le

Évaluation :

It was a good year for me here and i did recommend it to several people i now and they still have storeage units there!!!

KAREN ONITA G le

Évaluation :

Sufficient enough. Prices good.

TED ERIC W le

Évaluation :

...

PHILIP RICHARD AREVALO Y le

Évaluation :

Only complaint is that the portable stairs for second level storage access need to be replaced or repaired.

MASSABNI EP M le

Évaluation :

The employee there was very good helping , Osman and Abdul....

IFE DOA C le

Évaluation :

Storage costs and truck rental costs too high

WILLIAM D le

Évaluation :

The lighting and the ladders could use an upgrade.

KRISTIAN P le

Évaluation :

The people at this branch were always helpful and friendly. Next time I need to store something, I`m coming here.

ALEX C le

Évaluation :

It was poor timing but the computers went down the morning I went to reserve my unit. It took over an hour to pay for the unit- but hopefully I just came on a bad day and this experience is unique.

JADE P le

Évaluation :

The lighting is rather poor and if you have an upper storage unit, it can be a hassle to get access to a ladder.

KHADIJAH H le

Évaluation :

The sales reps were not helpful and they worry about making more money off me then helping me.

SEAN O le

Évaluation :

outstanding employees and very helpful

GRACE M le

Évaluation :

I have been using this facility for four years. The best thing about this facility is the manager Osman. Osman is a wonderful manager. He is always helpful, polite and a real gentleman.

WESLEY R le

Évaluation :

The staff was generally helpful always courteous.

RAYMOND O le

Évaluation :

Great staff.

KAREN P le

Évaluation :

A very good experience! Everyone was friendly, professional, and made sure I understood the process. I will definitely recommend this facility to others.

MARIA NJONG M le

Évaluation :

I certainly will not recommend this U haul location at 2215 5th Street, NE Washington, DC to anyone. I experienced property damaged while in storage with rat droppings and eggs all over my property.

RAY B le

Évaluation :

THANKS

MICHAEL M le

Évaluation :

The facility is good but one doesn`t necessarily feel safe in the place or in the area....staff was helpful and my stuff was safe, but did feel unsafe given the clientele and location.

JUSTIN MICHEAL P le

Évaluation :

Friendly staff

MALAYA R le

Évaluation :

Ur People R superb! Very knowledgeable,patient,polite THE BEST! Place WELL lit.*Yet, concerns abt MY Safety@ 5th St NE dangerously isolated hard 2 gt abt,if attacked while lookg thru My Items Alone!

MIKAL R le

Évaluation :

very easy! :

LESLIE M le

Évaluation :

I have used this particular U-haul location for multiple moves, both in-town and one-way, and now for storage, as well. The staff are always great!!

CYNTHIA R le

Évaluation :

Ladders were always left in the way upstairs. I`ve had my pad locked by uhaul even when my bill was paid. I would recommend uhaul, just not that location. Trying to pay my bill wasn`t always easy.

CHERRYL B le

Évaluation :

The staff was very generous and knowledgable throughout my experience.

WALNETA D le

Évaluation :

the storage was up to high to even put furniture in and there was nothing to lift it with

CHINGAI L le

Évaluation :

Staff very helpful in getting me a unit.

LAURA C le

Évaluation :

Great service!

PATRICIA P le

Évaluation :

I like it very much would recommend to others

REGINALD SYLVESTER M le

Évaluation :

The Attendant was very professional and informative about the operation of the facility and how to access entrance and exiting the facility.

LINDSAY B le

Évaluation :

I was assisted promptly by a friendly woman who showed me to my unit and helped me get settled. I was very happy with the service and would store here again.

EVELYN L le

Évaluation :

The prices are way better than public storage.

GUILLERMO C le

Évaluation :

Excellent service

COURTNEY K le

Évaluation :

Very friendly staff. Easy to use free dollies and elevator.

MAXINE C le

Évaluation :

Good service. Operating Hours should be extended at least 1 Hour or more to gain access to property.

WANDA C le

Évaluation :

This is my first experience with storage and so far so good.

TED ERIC W le

Évaluation :

The facility was very busy. There was not much parking and a wait to get to the parking area to access the building. Staff was great and very friendly

HEATHER S le

Évaluation :

The storage unit seemed damp to me and parking very difficult, so I found another storage unit elsewhere. No complaints about the management.

LEWIS C le

Évaluation :

the staff was very helpful and accommodating.

VINCENT P le

Évaluation :

Staff was excellent. Computers need to be improved and ststem updated. Took to long to service customers.

TEJUANA D le

Évaluation :

Pleasant and helpful staff

GLENDA H le

Évaluation :

Felt unsafe and parking was terrible.

MARK F le

Évaluation :

Although not in the best location, I never had a problem with my unit. Everything stayed secured and dry. Also, it was very easy to pay every month.

MICHAEL G le

Évaluation :

We were very happy with the service we got from Hussein who patiently helped us through the rental process. Thanks!

ANGELA E le

Évaluation :

The staff was extremely helpful with exemplary customer service. My only concerns would be the heat inside the facility and the lack of open bays for loading and unloading.

PRINCESS P le

Évaluation :

I am not confident that there is actually climate control in the storage units. It would also be very helpful if you could cancel your account online, or over the phone.

SANDRA O le

Évaluation :

perfect for college students looking to store items over the summer.

ERIC R le

Évaluation :

The staff were always very friendly. They would contact me directly if there was ever a payment issue. I never had a security issue.

NATHAN P le

Évaluation :

FILLER

LAURA L le

Évaluation :

If you schedule your use outside of rush hour this place is great for the cost. The second-level locker unit was an unexpected challenge in loading heavy furniture.

SANDRA B le

Évaluation :

Although, I choose friendly on the survery, I would not say the staff was friendly. I would say there were about 50% indifferent.

ORLANDO Q le

Évaluation :

Professional friendly

DAVID J S le

Évaluation :

The manager named Osman was exceptional. He stood out well above the other staff. Very dedicated to helping the customers.

TIMOTHY K le

Évaluation :

It was very hard to find a place to park near the building. Many spaces were being used by empty rental trucks and half the garage was blocked by rentals or personal vehicles.

SUP C le

Évaluation :

A little moisture smell of mold in unit 155

MARY B le

Évaluation :

I have been a customer of this location for almost 20 years. Mr. Osman, Ms. Nicole, Mr. Hugh, and all the staff have become family. Mary

JENNIFER R W le

Évaluation :

The staff at this facility, especially Joe Custic, were extremely rude.

JOHN J le

Évaluation :

hours could have been better opened later.

DANIJEL L le

Évaluation :

n/a

DAVID J S le

Évaluation :

A lot went wrong w my reservation. A lot of misinformation. Then Osman stepped in and found solutions. He made all the difference. I would have been very upset. Now I am Trecommending it

CHRIS N le

Évaluation :

Good in town storage facility

SARAH H le

Évaluation :

The staff was very helpful and accommodating. However, I was not clearly informed that I had an upper unit when I reserved it, which proved to be very difficult.

NELAJAH RASHAN D le

Évaluation :

Amazing service! All the guys on the Sunday shift 5/13/12 were very professional and nice. Especially Abdoul he was sooo helpful.

GLENN ALEXANDER W le

Évaluation :

There was a small language barrier between ma and the staff rep. Originally he gave ne the wrong address combined with the fact that the online address of the facility are both wrong

PRINCESS P le

Évaluation :

The staff wasn`t very efficient and it took more than 20 minutes to get service.

KIRBY R le

Évaluation :

The staff here are good, and the price is right, but the facility does not feel clean or up-to-date. The slow elevator and limited number of carts make accessing difficult sometimes.

MARIE C le

Évaluation :

YOUR PRICES ARE HIGHER THAN THE COMPETITION AND YOU ARE NOT 24 HOURS BUT IT WAS CLEAN WELL-KEPT NICE STAFF.

KELI A le

Évaluation :

Everything went beyond my expectations. It was so easy to store and access my belongings. The staff was incredibly friendly and of the utmost help.

AYANA P le

Évaluation :

The manager is a wonderful person

KRISTIN D le

Évaluation :

The location was a little out of the way for me, but otherwise everything was great. The staff was always friendly and helpful, and I felt like my stuff was secure.

HAROLD G le

Évaluation :

The experience was excellent.

ALAN WAYNE C le

Évaluation :

Osman and the team really went the extra mile to help me out. Thank you, thank you, thank you. Alan

KELLI B le

Évaluation :

No complaints, will definitely recommend to others.

ANDREA S le

Évaluation :

Often trash on the ground.Upon moving out, was a dead rat in a coffee cup that sat there for several hours.Was indicative of cleanliness of the facility.Staff behind the counter always been helpful.

KENDLE P P le

Évaluation :

Customer service was and continuies to be good.

ELMA CASSILADA A le

Évaluation :

Recently i had to cancelled my storage because of my financial situation. The staff was unable to do that right away.

ERICA C le

Évaluation :

This uhaul was very well run, I only wish they didn`t call ur contact list the same day your storage bill is due. Give us at least 5 days.

CARLOS MAURICIO U le

Évaluation :

Access hours not 24/7. Customer service ok.

MARGARET T le

Évaluation :

Helpful store associates.

MELISSA B le

Évaluation :

This was a very convenient UHaul for me as far as location, which is why I chose it, but the best thing about it was the friendly, knowlegeable and patient staff. This is the truth. Much appreciated!

TANIKA C le

Évaluation :

thanks

MAKOTO O le

Évaluation :

It was wonderful.

KIAJUANA R le

Évaluation :

there was a girl smoking a cigarette i guy cursing and they quoted me the wrong price fora unit

AGNES B le

Évaluation :

My things were damaged by animal feces and urine and I received the worst treatment and customer service. I wasted my time, energy, money, ruined my things and was treated poorly! the absolute worse!

REGINALD H le

Évaluation :

No

JASON LEE B le

Évaluation :

Staff were incredibly helpful, I had a great experience.

MICHAEL C le

Évaluation :

The manager has done a great job. But the reason I moved out. I have big rats almost the size of cats in my unit and it destroyed and used the bathroom on everything in. It chewed all my clothes up.

FELICIA S le

Évaluation :

great

MIKEL G le

Évaluation :

Staff was always helpful

CHRISTOPHER WADE P le

Évaluation :

I found everyone at the facility to be friendly and helpful. In particular, Osman Sesay was one of the kindest men I have dealt with anywhere. He went out of his way to ensure our needs were met.

NATHANIEL D le

Évaluation :

Very helpful and friendly staff in person. Not so helpful on phone.

SARITA C le

Évaluation :

some of the storage room floors can use some new tile inside the storage rooms but the service overall was very good!

MARK F le

Évaluation :

The service was helpful. They solved my problems quickly and were attentive.

PHILIP G le

Évaluation :

Only compliant was mouse pellets in boxes,

SARAH CLAIRE R le

Évaluation :

Good service.

PA`REESHA S le

Évaluation :

This facility didnt recognize my reservation for a storage unit requested weeks prior to moving in. It smelled of rotting rodents.There was a homeless woman living in the facility.The manager was rude

ANNA T le

Évaluation :

Our storage unit was infested with rats and covered in rat poo and pee. It was really horrible!

NEIL S le

Évaluation :

The place is a little scary looking and they`ve done a good job of ensuring that people aren`t living out of their units anymore. Much improved.

CAROL M le

Évaluation :

Great

SARAH B le

Évaluation :

The staff was mostly helpful. The facility smelled like urine on the 1st day I was there to put my stuff into storage. I saw a few doors that had been damaged, as though someone had tried to break in.

CASSANDRA W le

Évaluation :

Rats ate through my belongings AND they raised the price of my storage unit out of no where.

PORCHE P le

Évaluation :

Your facility smells like a dead person covered in moth balls.

SARAH CLAIRE R le

Évaluation :

The service was somewhat slow, but they were able to accommodate my last minute request, which I greatly appreciated.

JEFFREY W le

Évaluation :

everything was fine

NIKKI F le

Évaluation :

Customer service was horrible, in 103 degree weather outside the facility was so hot we were sweating to the point we were getting dizzy. that should be a health hazard and needs to be reported.

AARIKA P le

Évaluation :

I needed to rent a van, and hadn`t made a reservation beforehand. The facility was very helpful with meeting my needs.

SARAH B le

Évaluation :

The facility did not have temperature control. It was extremely hot inside while moving. The staff was friendly however.

GERARDO G le

Évaluation :

Longer weekday hours would be great.

ROY S le

Évaluation :

Hot Humid Rats Chewed into my boxes Terrible access for me - - I`m crippled Contrary to in-building access I requested

DAVID H le

Évaluation :

Smells HORRIBLE in there. I felt unsafe a I think people might be living in storage units here.

JEFFREY W le

Évaluation :

excellent service, no problems

JAMES W le

Évaluation :

Didn`t have room for my mattress so I had to drive back across DC! Spent a whole day between 5 different uhauls to simply find a place that fit my mattress and could unhitch my car.

KAREN S le

Évaluation :

The customer service staff were friendly, knowledgeable and helpful.

JACK V le

Évaluation :

it smell like dead rats here.

PORCHE P le

Évaluation :

This was the worst moving experience. Staff was grossly incompetent, and I was misinformed about the location of the unit and the time it would take to set up the account.

JESSICA ANN LORRAINE S le

Évaluation :

The storage card wouldn`t work.

ELIZABETH A le

Évaluation :

I reserved a unit online, then when I got there they didn`t have one for me. I am paying more for an excessively large unit, and they weren`t even nice about it.

TABETHA Z le

Évaluation :

Very helpful staff. Moving was a great!

JUDGE L le

Évaluation :

The site employee was patient, informative and he made my firt time storage experience positive by answering my questions and offering important rental recommendations.

PAUL M le

Évaluation :

Very friendly and helpful service. All staff pitch in to help new customers get settled.

JESSICA L le

Évaluation :

Helpful guy on desk, though I wish we could`ve moved in right when we got the locker, and not done endless logistics first!

KATORIA B le

Évaluation :

The guy that helped me was great

MALISSA T le

Évaluation :

guy @ counter was nice but the unit wasn`t right. had to wait nn hour to unload. got harrassed because I was in a larger unit due to the elevator being down. access card works about 20% of the time.

CLEMENT S le

Évaluation :

The woman that help me did a fine job and I really appreciated her customer service skills.

KRISTIAN P le

Évaluation :

The staff is helpful and friendly.

LORRAINE W le

Évaluation :

The young lady, Nicole who helped me with my unit was very professional and nice. I appreciated her help.

MARY G le

Évaluation :

The staff was super friendly but when we called to reserve the storage unit we were told it was waiste high when it fact the unit was almost 6 feet high and we needed a ladder to get to it.

SERGEY K le

Évaluation :

Moved in fine. Lifted stuff to upper deck: daunting task! Got best price in town. Staff were helpful. Picked a good morning, but floor would be hectic in the evenings, a lot hotter later this summer.

ERIC R le

Évaluation :

I appreciated that they have Sunday hours, and they were very accommodating even with last minute packing.

KAREN L le

Évaluation :

The owner Shea staff members Sheldon, Marvin, Tim were helpful and accommodating! It was great to feel welcomed at home after a long road trip from Chicago. They all get A+

DARIO P le

Évaluation :

The employee at counter did not look at me or greet me when I first walked in, but the one who showed me the storage units available was, on the other hand, very nice and helpful.

ROY S le

Évaluation :

I told reservperson I was crippled and got. I got an elev. to the 3rd flr,walk away around the bldg.to my unit.The reservperson should found a unit for my situation at another U-H4in DC.

PATRICIA K le

Évaluation :

The staff was incredibly helpful and bent over backwards to make everything right for us. We were VERY pleased with their level of service and attention to us.

SEKOU G le

Évaluation :

THE EXPERIENCE WAS VERY GOOD