Évaluations des clients U-Haul Moving & Storage of Intown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Intown

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Debra R. le

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Le client n'a pas laissé de commentaire.

Craig B. le

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Le client n'a pas laissé de commentaire.

BIANCA B. le

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Le client n'a pas laissé de commentaire.

Lottie W. le

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Le client n'a pas laissé de commentaire.

Ronnie G. le

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Le client n'a pas laissé de commentaire.

Amine S. le

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Have clean cars, the lock was jammed I had to roam DC for an hour after 10pm to find a lock. Inside light don’t work.

Jim B. le

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Le client n'a pas laissé de commentaire.

Dawn O. le

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I just completed the return of the trailer I rented from uhaul. The experience was not pleasant at all. First, the location in Montgomery where we picked it up told us that we could turn it in anywhere. For that reason we found a location that was closer to our destination went there to drop off and was told that we could not drop it. They said that since a drop location was listed we had to drop at the drop location. This misinformation lead to an extra 2.5 hours of frustration trying to fund the other location and get the trailer turned in. Second, once we got to the drop off location listed on the paperwork, it was not clear where to drop. I went in and asked the lady, and she said the second left. My father was driving the truck and already at the first left. There was no sign or anything indicating that there was no turn around on that street so we drove all the way to the top and discovered there was no turn around. Which meant the only way out was to back down a narrow road with a trailer. Fortunately, my father was skilled enough to do that but otherwise that would have been an impossibility. They should place a sign there that says no turn around or equipment return do not enter . After backing out very carefully, one worker said if the guys saw us they could have let us in the back instead of him having to back out. °Once we got to the correct side the guys were standing around smoking. Only one person decided to help. We then had to go back to the first location to get myp vehicle which we had to leave behind because we had already taken it off the transporter. This caused additional time to pass. If only the people in Montgomery had been honest that we had to take it to the place listed and not said take it anywhere, that would have be good, and if the people at the location had better signs to show where to drop off, that would have been useful. I am grateful that my car was transported safely, but the customer service part was not stellar. Dawn Oliver 407-963-0590

Jennifer Q. le

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Le client n'a pas laissé de commentaire.

Drew W. le

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No flexibility for pro-rated amounts for move-out. I moved out of area middle of the month. For 2 units, I lost about $100 but they’re quick to charge late fees after 3 days. Many not friendlY.

Eliza J. le

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The U-Haul was convenient and allowed return after hours. I did not interact with the staff, but the return process was easy.

Christine F. le

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Reserved. Picked up. Moved. Return. Very easy.

Jimmy L. le

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Le client n'a pas laissé de commentaire.

timothy D. le

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Slow terrible service.

Kathryn K. le

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Customer services and employees were helpful and supportive on a stressful day. However, I wish that U-Haul's recommended truck sizes per apartment size were more accurate. I was unable to fit all of my items from a mid-sized studio apartment into a truck for studio to 1-bedroom sized apartments. This resulted in the last minute rental of an additional trailer. And, unfortunately even though I only needed a small amount more of space, the only trailer available was the largest size, which added additional costs and complications when driving and navigating through the narrow DC streetscape.

Kathryn K. le

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The recommended size of the truck UNDERESTIMATES how much space your items actually take up. The customer service and employees were supportive and helpful, but my truck did NOT fit everything as it was suggested that it would and so I had to order an additional trailer to attach behind it, which was an added cost and problematic when driving.

David B. le

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Le client n'a pas laissé de commentaire.

Fredia B. le

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Outstanding customer service

Fredia B. le

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Great customer service.

loris N. le

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Learn how to not destroy others people car Can be a good beginning

John F. le

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Every person I dealt with was helpful and polite

Ryan N. le

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Le client n'a pas laissé de commentaire.

Marcio D. le

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blankets were wet and brown

Sterling S. le

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Le client n'a pas laissé de commentaire.

Kevin M. le

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Le client n'a pas laissé de commentaire.

Nicolas T. le

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Le client n'a pas laissé de commentaire.

Lance P. le

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Le client n'a pas laissé de commentaire.

wilmi S. le

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Le client n'a pas laissé de commentaire.

Powel P. le

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Everything was excellent so excited to work with you guys again

Nicole S. le

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Le client n'a pas laissé de commentaire.

elizabeth C. le

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Le client n'a pas laissé de commentaire.

Robert P. le

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Le client n'a pas laissé de commentaire.

Gary S. le

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Le client n'a pas laissé de commentaire.

Evan T. le

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Staff at this location was excellent, exceeded expectations.

Dale H. le

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Le client n'a pas laissé de commentaire.

Denise M. le

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Staff are very friendly and professional.

DANIEL F. le

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Le client n'a pas laissé de commentaire.

Kimberly H. le

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Le client n'a pas laissé de commentaire.

Amanda K. le

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The facility and rental van were very clean. It was obvious that the staff was invested in doing a great job. Everyone worked efficiently to help us in and out. All interactions were thorough and friendly.

Harold S. le

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I thought it was a great place for strorage

WILLIAM S. le

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Great help and service

RaMond T. le

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The manager was pretty ineffective and cost me an extra $230!

Katie B. le

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Friendly, professional and polite staff. Though when I first called to cancel empty unit, he didn't cancel it & didn't tell me to request thru mgmt & pay to cut lock. It took 2 follow-on calls.

sylvasti v. le

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I must honestly say the staff that helped me save my things were AWESOME! They went above and beyond I truly appreciate them. As soon as my life is back on track I want to send them something special

SAMUEL C. le

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One thing that can be fixed is extra staff on weekends. The line is way too long.

aziza d. le

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Great storage unit and convenient

Jennifer W. le

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Very friendly and helpful staff, efficient convenient services, clean well-laid out facility, good location.

rachel t. le

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Time of storage should be prorated for the month. I am a teacher and only needed it for limited time. It was really expensive in the end for me. I will look around more next time.

MIRIAM S. le

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The staff was very helpful, personable, approachable and professional (especially the lady - I wish I could remember her name). I will definitely recommend it!

kelechi i. le

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Manager is the rudest man I’ve ever met. Blatantly disrespectful. Moths all over the unit. Super dim lighting. Highly unresponsive to concerns.

carroll m. le

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I didn't like the fact that I moved out one after my rental fee was do and I was charged the full rate for the mouth.

JOSE P. le

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No one answered the phone. It is a waste of time.

Jennifer J. le

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I did a one way direct from NYC and then another intown rental 5 days later. Requiring a week of storage. The cleaning staff was so helpful... even helping to move a piece of furniture. SO CLEAN,great

Miriam H. le

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The staff at this location were consistently professional and helpful. The manager is upstanding, and I was always a grateful patronage due to his leadership.

Bobbi M. le

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I reserved a truck for long distance travel, when I picked the truck up it was on a 1/2 tank of gas, when I mentioned my concern, the manager told me I could just stop and get gas in Virginia.

Eugene M. le

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I'll never deal with uhaul again.

Howard P. le

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The service was great and well secured facility.Thanks the service.

RaMond T. le

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The manager, Tiss was exceptional in getting set for storage and truck rental. Bravo!

Marian B. le

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Very easy and helpful.

Dan O. le

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This is a nice clean, efficient storage facility. They provide all the carts you need to complete your storage needs.

michelle b. le

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Always willing to help there customers,, I will use this facilitie again

RONALD H. le

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Great service. The agent that assisted me during my transaction was hilarious! I mean that in a good way. Her name was Arnessa Smith. She was also very professional, pleasant. A great experience.

ASHTON M. le

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The management and staff at the 5th st. n.e. Uhaul demonstrated excellent customer service, professionalism, and judgement. As a customer I always felt well taken of by the staff. Thanks Mr. Shelenker

Harold S. le

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Service was very good. The woman that helped me took care of explaining everything to me. Her name was Tiffany Harrison and she should recognized for her great service

iesha h. le

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Service was great and easy thanks so much

Bernadette G. le

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Customer service was patient clear and efficient.

Tracey V. le

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Good experience Osman is great to work with! Excellent customer servicing! T. Vaughn

Andrew C. le

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The manager at this facility was especially helpful and friendly.

PAUL S. le

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The person at the counter that helped me with my move today was rude and seemed as though she didn’t want to be at work. She offered prices without really knowing, and had a very nonchalant attitude.

Drew W. le

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The entire team was very helpful in the transition of my items from one unit to another.

dominique b. le

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Staff were very polite and efficient. Our only disappointment is that we wanted floor level storage but none was available when we arrived and this was not made clear when I booked the reservation.

Elizabeth C. le

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Osman you run a great storage center. Thank you for always being so kind when I was in!

yolanda b. le

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Ty

Willie G. le

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I will recommend your facility to a friend

Georgetta E. J. le

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Service was nice customer service was polite I didn’t have a long wait and everything was quick and easy

ann w. le

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The Agent,was,kind , patient,and very professional

Thomas H. le

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All worked fine. Staff was competent and helpful even though generally icey.

Alesa A. le

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Positive experience and streamlined efficiency.

norman s. le

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No problems everything was handled well

pamela h. le

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It was really great having my things there I had no problems at all just a little hot so it makes your belongs kinda messed up

RAQUEL R. le

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This is the worst experience I've had with Uhaul I was given the run-around I was quoted wrong prices I literally spent 12 hours driving from location to location just to return the truck and wants sp

Roland R. le

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U-Haul SUCKS

Michelle C. le

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THEY WERE VERY HELPFUL. THANKS

Susan T. le

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I was very pleased with the customer service and facilities.

Jason T. le

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I had a great experience working with this Uhaul. Super helpful and extremely convenient!

Alesa A. le

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Easy access to units, elevators were helpful, and customer service was splendid!

Anthony U. le

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Everything seems fine except for the Sunday hours which should have been to 7PM during the summer period instead of 5PM.

JEAN BAPTISTE W. le

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Great staff

JESSICA L. le

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The phone system makes it very hard to reach the local office, however. I hope you can adjust this. However, I always felt that my belongings were secure, and the staff were friendly and helpful.

minnie h. le

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My experience was A-one outstanding, and uncomplicated. Keep up the good work.

Antoinette M. le

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I mistaken on the month to reserve your u haul .A young lady employed there made the correction . she were very polite , courteous and knowledge about her work.I would recommend U-Haul of downtown .

JOHN G. le

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Everyone was very friendly. Line moved a little slow, but I understand that, given that it was the end of the month (and thus lots of people moving).0

charles I. le

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Great People. Very Helpful

JANICE LILLIAN B. le

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This facility was always clean, well lit and well maintained. The staff was always polite and fully explained the storage process.

Samuel R. le

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None

Matthias S. le

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I received a receipt for a refund which still has not been actioned after 3 business days. What gives?

CARYN B. le

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All is great with uhaul, however, consider putting metal reinforcements under the doors to prevent rats, mice, water leakage, moths, etc., from destroying expensive personal and professional items.

ANTHONY B. le

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Has rodents and disrespectful staff. (Primarily the management) Slightly secure, but not really. Nobody pays attention. If you have another option, Take it.

Yordanos T. le

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Overall fair